This is an exciting time to join Muscular Dystrophy Support Centre (MDSC)! We are a small but growing charity with a dynamic, supportive and committed team and a flexible working environment. The role of Administration Officer will have a big impact in supporting our charity’s growth and sustainability and presents a unique opportunity to work in a small, close-knit team and see the difference your work makes to the wellbeing of our service users.

The Administration Officer will take a lead in ensuring that the Charity’s operations, monitoring and reporting requirements are fulfilled, supporting the Chief Executive and Senior Management Team. They will also play a vital role in ensuring we are able to maximise the efficiency of our operations by exploring opportunities for improved systems and processes, better integration within our team and effective progress monitoring and reporting against our therapy activities (outputs).

We are seeking someone with proven administration experience who is highly proficient in MS Office and has strong organisational and problem-solving skills. A charitable mindset and strong communication skills (both verbal and written) are also important.

Context

Muscular Dystrophy Support Centre (MDSC) is committed to transforming access to physical therapies for people with muscular dystrophy (MD) in the Midlands. From our headquarters in Coventry, and with satellite clinics in Birmingham, Leicester and most recently, the Black Country we support 400+ people with MD, primarily by providing specialist physical therapy on a long-term basis.  We are the only organisation in the Midlands region to do so, and one of only two in the UK. 

Before the COVID-19 pandemic, we secured a five-year grant from the National Lottery Community Fund to build a platform for expansion to meet significant demand throughout the Midlands and beyond.  Funding has enabled us to recruit additional staff, and build a strengthened organisational structure and finances, and the Administration Officer will play an important role in facilitating our progress. By 2025 we plan to be supporting over 1,100 people with MD and provide therapy at further satellite clinics in Worcestershire and Northants.

Our Board of Trustees all either have muscular dystrophy or have a family member with MD and are closely connected with the team to support the work of the Charity and service users.  Our team work together collaboratively in a people-centred approach to provide meaningful support to our service users and each another.

Please refer to the Job Description and Person Specification for further information. For an informal discussion about this role please contact Sarah Ann Moore, Chief Executive.

How to apply

Applicants are requested to upload a CV and covering letter detailing how your experience fits the person specification. The closing date for applications is 4 November 2021. We plan to be holding initial interviews on 11 November 2021. Further information is available on our website.

Other information

We positively welcome applications from all sections of the community and actively promote equal opportunities. Please note this position requires full references and a DBS check which will be carried out prior to employment.

In the event of a high number of applications, we reserve the right to close the application process early.

Administrator in Warwickshire Service (part time, fixed term)

Contract: Fixed term until 31st March 2022

Hours: This role is a 22.5 hour position. However this role will be temporarily working 30 hours per week until 31st March 2022 and the salary will be amended to reflect this.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

The domestic abuse service ​in Warwickshire co-ordinates the MARAC – Multi-Agency Risk Assessment Conferences.  These are meetings where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors.

We are looking to recruit a candidate with excellent organisational skills to provide high quality support to the MARAC Co-ordinator and ​the administration of the MARAC meetings. You will collect and record information on MARAC cases and identify issues to be raised with the MARAC Co-ordinator. Taking and distributing accurate minutes of MARAC meetings, will be part of this role, as well as keeping track of outstanding actions from across the partnership, liaising with partners and reporting overdue actions to coordinator.

The successful candidate will have outstanding administration skills and the ability to use initiative and judgment in dealing with colleagues and partner agencies. You will communicate clearly and concisely, in your written and oral communication and work successfully both independently and as part of a team. ​Whilst experience working within a similar field is desirable, this role is open to all applicants with administrative skills keen to get into the sector.

You will be familiar with collecting data, be a motivated learner and have proven ability to maintain high standards of confidentiality.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9:00 am Monday 1st November 2021

Interview Date:   Friday 5th November 2021 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

You’re enthusiastic and hardworking, with great customer services skills and a real desire to progress within the care and hospitality industry. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Assistant Supervisor.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Based in Edgbaston, Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. This particular role involves working at Evolve in Brindley Place, Birmingham and also at the Adam and Eve in nearby Digbeth. Evolve is a café and social enterprise run by young people who have experienced substance misuse or mental health problems, homelessness, have been out of work for three months or have a history of offending.

This particular role is all about providing excellent customer service and assisting with the preparation, cooking and service of a variety of food and drink items in line with health and safety. We’ll also rely on you help ensure the smooth running and day-to-day management of the coffee shops and, in the absence of supervisor, stand in as lone supervisor when needed in either store. And, when it comes to delegating tasks to staff, monitoring absence/lateness or reporting any incidents in line with our policies and procedures, again, we’ll count on you.

To succeed, you’ll need some experience in a café and barista setting, including cash handling, a professional and presentable appearance and the ability to work well as part of a team. We’ll also be looking for excellent timekeeping, attentiveness, plus the ability to multi-task. Comfortable following instructions and working within policy and procedural requirements, you have lots of initiative, great communication skills and are keen to learn and develop.

This is a fixed term role for six months, requiring the post-holder to work 37 hours a week.

The salary for this role is £17,550.00 with potential progression up to £18,278.00 per annum.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Closing date for applications is 4th November 2021, however due to the popularity of some positions, we reserve the right to close the vacancies early on receipt of sufficient applications.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Personal Assistant to Director of International Support Unit (ISU)

Muslim Hands

• Vacancy Reference Number: PAISU/ISU/UK-R2

• Salary: 22000 – 24000 (depending on experience)

• Location: Nottingham

• Job Type: 1-year fixed contract (extendable)

• Category: Management

• Sectors : International Development

• Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 3rd November 2021

• Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold interviews via ZOOM.

Job Overview

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration and finance and at the outset the unit will focus on the following countries non-exhaustive list Canada France South Africa and the United Kingdom. 

Main Responsibilities

Personal Assistant to Director will be based at Muslim Hands headquarters Nottingham, the purpose of the role is to provide full administrative and secretarial support at a senior level to the Director of the international support unit. The personal assistant will be at the heart of the international support unit to ensure the smooth daily time management, scheduling of meetings and correspondence, further handle sensitive and complex issues in a professional and objective manner. Take the initiative when appropriate, especially in the Director’s absence. The PA will be expected to travel between the Muslim Hands partner offices frequently.

As a Personal Assist to ISU Director, you will be responsible for:

Job Specifics

• Provide administrative assistance to maintain effective communication with supporting offices.
• Produce monthly reports of all the supporting offices and assist in developing future KPIs for the ISU team.
• Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
• Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
• Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
• Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
• Assist the ISU director in developing, implementing and monitoring the ISU strategy.
• Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
• Typing, compiling and preparing reports, presentations and correspondence
• Acting as the first point of contact: when dealing with correspondence and phone calls
• Managing the diary and organising meetings and appointments for the ISU Director
• Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
• Demonstrate and promote adherence to all Muslim Hands’ Policies, which encourage and support other members within the overseas fundraising offices.
• Maintain absolute confidentiality with regard to the organisation's information and procedures
• Any other duties as may reasonably be required by the director.

Person specification

• Educated to degree level or equivalent.
• Preferred experienced Personal Assistant at senior management level.
• Willingness for overseas travel and out of office hours working.
• Experience of electronic diary management.
• Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external offices.
• Ability to organise and plan own work.
• Excellent attention to detail, with the ability to maintain a high level of accuracy.
• A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise.
• Ability to work on own initiative.
• Ability to deal with sensitive information with discretion and to maintain confidentiality.
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.

This is a very rewarding position for the right person. If you feel this is you please send your CV with a cover letter explaining why you feel you are suitable quoting the above reference number!!

Deadline for applications is 3rd November 2021 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Where Next have been support adults with a learning disability within Worcestershire and Warwickshire for 40 years across 5 unique services. 

One such service is Where Next HUB, a unique service for adults with learning disabilities that seeks to support and develop individuals by providing recrational activities at an affordable price. These activities include keep fit sessions and arts and crafts sessions. 

The Where Next HUB has been successful in secure a second round of funding from the National Lottery to build upon the inivative approach it took to engage with people with a learning disability during the pandemic. 

This role is to be a key member of the team and assist in the delivery of successful activites while developing new activities and increasing the reach of Where Next HUB. 

If you have a background in any of the following:

• Deliverying recreational activities
• Hosting craft classes
• Experience of hosting tutorials- physically or online
• Social Media management 
• Supporting adults with LD to achieve their goals and assperations or
• A burning desire to be a positive change in the lives of many 

Then please apply. Read the person spec and job description carefully. Submit your CV and a covering letter giving examples of your achievemnets against the person spec criteria. 

Funding for this role is fixed at 3 years but the aim of this project is to end the 3 years with a sustianable service so there is a possibility for the role to become pernament 

Our Financial Planning & Analysis team are looking for someone who is enthusiastic to become the new Assistant Finance Manager working with the Operations and Commercial teams.

The Financial Planning & Analysis function is responsible for strategic, commercial financial advice and financial performance management for the Trust including management accounting, financial bid support, budgeting, and forecasting activities. The team provide key analysis and insights for budget holders and senior leaders to inform decision making and drive effective, sustainable, and commercial planning.

This role has responsibility for commercial advice to management teams, input into business planning & budgeting, monitoring of financial, contractual, and operational performance, challenging senior teams as appropriate. Review of contract income accruals / deferrals, support for smaller local bids. Training budget holders to improve financial management & accuracy of monthly management accounts. The role will be responsible for the management of restricted funds locally. Knowledge of financial management within a charity is desirable.

You will initially be based from home and then based at one of our key centres with the opportunity to work flexibly. There will also be opportunities for you to work with Young People and witness the fantastic work of the Trust. 

Programmes Grant Assistant (Tesco Community Grants)
Salary: £24,530
Region: UK Office, Birmingham

We are currently recruiting to a Programmes Assistant vacancy within the established Programmes & Partnerships team at Groundwork UK – Groundwork’s national office based in Birmingham.

This role will be within the Programmes team working on a high profile grant programme, specifically focused on the grant administration of Tesco Community Grants.

We are seeking someone with experience of working with a variety of external funding streams, providing end-to-end support for applicants with excellent customer service skills.

Carrying out assessments of funding applications, undertaking due diligence processes, supporting grant payments and monitoring. You will carry out your duties with a high level of accuracy, and be a team player who is quick to adapt to shifting priorities in a dynamic working environment.

Closing Date: 12 Noon, Wednesday 17th November 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

Are you a PA looking to work for a charitable organisation that is passionate about making positive change to the communities it works in?  Oasis has a newly-created opportunity for an Personal Assistant who thrives on supporting a busy CEO in a fast-growing national charity.

Oasis Community Partnerships is a charity supporting young people and their families in England. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

A new opportunity has arisen for an organised and experienced Personal Assistant who is comfortable providing senior level support and interested in charity development, training, and governance.  It is a great opportunity to gain valuable experience in the charity sector.

This key administrative role requires the successful candidate to:

• Provide assistance to the CEO collaborating with other PA/EAs
• Provide diary management, arrange meetings and book travel.
• Plan, Minute and service Board Meetings, ensuring timely administration of papers.
• Supporting the finance time with preparing annual accounts and annual returns.
• Occasionally travel within the UK to visit our community hubs.

This is a high-profile role and the successful applicant will be able to demonstrate professionalism and an understanding of how the Oasis ethos should play out in day-to-day work activity.  Each day is fast-paced, diverse and varied, so creativity and flexibility is essential!  Are you ready to join our journey and see the difference you can make?

In return, Oasis can offer:

• Flexible working practices and family friendly policies.
• A supportive network and family of staff in a motivating working environment.
• A non-contributory defined benefit pension scheme with 7% Employer contributions.
• 25 days holiday per year (plus Bank Holiday), rising to 30 days after 2 years of service.

To request a job information pack, please go to the Oasis UK Charity website, or download the documents on this page. Please note that CVs alone will not be accepted. 

Completed applications should be submitted by midday Wednesday 10th November 2021

Interviews will be held on Thursday 18th November 2021.

Permanent, part-time 32 hrs/wk, inclusive of breaks.  (Flexible working pattern negotiable.)

Salary:  £18,904 per annum (£23,630 for full-time) + pension

Based in Birmingham (location can be flexible and negotiable).

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities Employment

Want to make a positive impact on people’s lives by working for the world’s largest and oldest youth charity? YMCA is currently recruiting an Assistant Store Manager to work in one of our 100 charity shops across England and Wales.

What you can expect:

- A stimulating, varied role, working with the Store Manager to drive sales and income and maximise profits from donated sales, Gift Aid, and other promotions

- The opportunity to build and support an outstanding team of volunteers, to generate great stock, and to establish the very best in customer service

- Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

What is expected from you:

- Solid retail experience working to sales and other targets

- Committed to going above and beyond when it comes to customer service

- Self-motivation and determination to be successful

- Experience of working with volunteers would be a bonus

- Weekend and bank holiday work also required

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

ABOUT JERICHO:

JERICHO uses enterprise to change lives. Since 1993 we have supported over 8,000 people with complex barriers to social inclusion and economic participation become fulfilled, skilled and employed. Our model is straightforward and sustainable: we provide supported employment opportunities in businesses which offer great value goods and services to the local community. Each time a customer chooses to buy from one of our enterprises they are supporting life-changing opportunities for people who need them most.

SUMMARY:

We are looking to appoint a new person in our finance team. We are open to various solutions depending on the skills and experience of candidates, from a skilled administrator, looking to move into a specific finance role, to a part qualified accountant looking to extend their experience.

MAIN DUTIES AND RESPONSIBILITIES:

To work within our busy finance team recording and reporting financial information. 

Specific tasks will include but will not be limited to:

• Work closely with the assistant finance manager to ensure the smooth operation of financial accounting processes.
• Recording and reporting financial information, including; payroll, processing supplier payments, raising customer invoices, cash handling and maintaining financial records
• Record transactions onto finance system (QuickBooks) with speed and accuracy
• Assist in the production of financial statements, reports and correspondence.
• Resolution of finance related queries Plan, organise and manage own workload to ensure your contribution to the organisation’s financial reporting processes is achieved in a timely and accurate manner
• General admin duties using standard office computer software including Microsoft Office
• To implement Jericho’s equal opportunities policy. This requires the Finance Assistant to treat all staff, clients, apprentices, visitors and volunteers equally irrespective of their disability, race, colour, religion, nationality, ethnic origin, age, gender, sexuality or marital status etc
• To act as part of a team, in ensuring that comprehensive support is provided for all staff, clients, apprentices, visitors and volunteers at Jericho 

PERSONAL SPECIFICATION:

Values 

• Commitment, understanding and living of Jericho’s five values: Respect, Equality, Love, Integrity and Excellence 
• An appreciation of the Christian ethos of the organisation

Skills & Experience

• Excellent administrative skills
• Understanding and experience of following financial policies and procedures
• Good communication and listening skills
• Good analytical and problem solving skills
• Able to work as part of a team
• Able to work accurately, with good attention to detail
• Self motivated and enthusiastic
• Strong IT skills with extensive experience of Excel,
• Word and Outlook Aware of the importance of confidentiality

Additional Consideration Will Be Given For The Following

• Experience of working in a finance department
• A recognised finance qualification
• Experience of the QuickBooks Finance Management System
• Experience of working in a multi-ethnic, multi-faith setting

TO APPLY

Please apply through our website. You will be asked to fill in an online application form and to submit your CV.

Closing Date: 5pm on Wednesday the 17th November

Interview Date: Thursday the 25th November 

Support Coordinator

This is an exciting opportunity to join our team in Birmingham and Solihull.  We’re looking for an enthusiastic, motivated and well organised individual to join us in delivering a comprehensive Stroke Recovery Service across the region.

Position: Stroke Association Support Coordinator

Location: Home based, Birmingham and Solihull with extensive travel across the service area

Hours: Part-time, 21 hours per week

Salary: Salary circa £13,860 per annum (£23,100 full time equivalent)

Contract: This is a fixed term contract until 31 March 2022. Our services are contracted; we currently have funding for this contract until March 2022

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 12 November 2021

Interview Date: 23 November 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

• Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.
• Providing personalised information, advice and support.
• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan
• Providing regular reviews to support people in establishing and achieving their own personal goals.

About You

As Stroke Association Support Coordinator, you will have:

• Have a background in a caring and/or charity profession supporting people with disabilities
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Have experience of working with people who may have additional communication support needs
• Have the ability to use basic Microsoft system

This role is home based, but extensive travel is required across the local area and occasionally further afield.

The use of a car with business use cover and the ability to drive is essential to be able to fulfil the requirements of the role.

To fulfil the role, you must abode with the U.K and have the right to work in the U.K

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

COMMUNITY AND CORPORATE FUNDRAISING COORDINATOR

Income Generation & Marketing Department

37.5 hours per week

Permanent

HCP Pay Band H: £20,823

Location: Birmingham St Mary’s Hospice and John Taylor Hospice

About us

The Hospice Charity Partnership, formed from Birmingham St Mary’s and John Taylor Hospices, provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it.

About the role

We are looking to appoint a Community and Corporate Fundraising Coordinator to support the Community and Corporate Fundraising team, to increase supporter engagement and maximise income generation across the region.

Reporting to the Senior Community and Corporate Fundraising Manager, you will be responsible for creating a strong cohort of support from local high street and small to medium sized companies through  charity of the year opportunities and collection tins within stores.

The successful candidate will be proficient in administration skills, data inputting and stock management for all fundraising resources. Working collaboratively within the community and corporate fundraising team, you will support key campaigns, such as Treecycling, and  help to achieve ambitious income targets, whilst at all times promoting and fulfilling a Gold Standard Supporter  Journey to all of our supporters.

If you would like to join a passionate and highly motivated fundraising team, we welcome your application.

Closing date:  Monday 15th November 2021, 5pm

Interview date: w/c 22nd November 2021

Finance and Operations Manager

This is an exciting opportunity to work for an NGO as a Finance and Operations Manager, in fully home-based position.

Position: Finance and Operations Manager

Location: Home based with flexible working

Hours: Part-time, 20 hours per week

Salary: £45,000 - £55,000 pro rata depending on experience

Contract: Permanent.

Benefits: 28 days’ holiday pro rata, employer contributed pension scheme, flexible working, home-based working.

Closing Date: 22nd November, please note that the organisation will be shortlisting as candidates apply, so apply early to avoid disappointment.

The Role

The Finance and Operations Manager will play a key role in growing the organisation and its sister entity during an exciting period of scale up and organisational growth. We are looking for someone who has experience in the not-for-profit sector in the UK in a similar role, and as a natural problem solver and systems thinker, is excited to lay foundations and build and develop the internal systems, policies and processes and budgets for the growing team and organisation.

Reporting to the CEO, this position will work 20 hours per week, virtually from home. Flexible working hours are included and occasional travel required.

Responsibilities include:

• Finance and Procurement
• Policy and Systems Development
• Information Technology and Security
• Operations

About You

As Finance and Operations Manager, you will be comfortable working independently from home as well as part of a team. You are a pragmatic problem-solver - proactive, resourceful, organised, methodical, a systems thinker with an eye for detail, and confident to engage and build positive working relationships with a range of stakeholders.

You are continuously curious and will naturally embed feedback loops to review, learn and adapt policies, systems and processes. Self-motivated, your personal values align with the organisations values, namely: vision - ‘the future belongs to those that can see it; balance - balancing the left and right brain thinking, effectiveness - doing the inner work through reflective practises; power and presence through courageous conversations; remaining light and resourceful in facilitating and catalysing change; and a dedication to ‘walking the talk’ of conflict transformation by modelling innovative new ways to integrate it throughout organisational approaches.

You will have experience of:

• Working a similar role
• Developing, communicating, and implementing policies and procedures for a not-for-profit organisation compliant with UK requirements.
• Developing and managing multiple budgets and engaging with multiple platforms and suppliers.
• Budgeting, cash-flow management, maintaining balance sheets and preparing profit and loss statements.

You will be asked to submit your CV and a cover letter outlining how you meet the requirements of the role.

About the Organisation

The charity was founded by three times peace prize nominee Dr Scilla Elworthy and is a non-governmental organisation (NGO) whose mission is to generate a groundswell of people from all sectors who believe that a world without destructive conflict is possible and necessary.

You may also have experience in areas such as Finance Manager, Operations Manager, Director of Finance, Director of Operations, Director of Finance and Operations, Ops Manager, Operations Lead, Finance Lead, Financial Controller, Finance Commercial Operations Controller, Director of Operations and Finance, Finance Operations Manager, Assistant Finance Manager, Assistant Operations Manager, Finance & Operations Manager - Part-time, Finance, Operations, Finance and Operations Administrator, Finance Business Partner, Financial Accountant, Accountant, Business Accountant.