Administration Assistant Jobs in Hammersmith, Greater London

Team:                  Operations                                                                                                                                                     Location:            Remote working, initial training in London                                                                                                 Duration:            Mid Oct 2024 to early April 2025                                                                                                                 Reporting to:      Head of Operations and Service Development                                                                                                 Hours of work:   4 hours per day between 10.00am and 2.00pm (with some flexibility); Saturdays and Sundays                   Salary:               £15.75 per hour

About you

We're seeking an exceptional individual with the ability to work independently, with a practical, caring approach to join us in providing vital support for our guests.

As a Guest Services Assistant, your primary responsibility is managing referrals to our night shelters during weekends. You'll directly communicate with guests over the phone and SMS inviting new guests to our night shelters. night. Your goal is to ensure our shelters are full and as many guests as possible can access our services during the winter.

We embrace diversity and welcome individuals with diverse backgrounds, including those with lived experiences of homelessness. While experience in the homelessness sector is desirable, a compassionate and flexible approach, coupled with an understanding of the needs of people experiencing homelessness, is essential

What you will do as part of our team:

Job spec

Service Coordination

•  Work closely with the Operations team to maximize occupancy in our winter night shelters.
•  Ensure our winter services are fully occupied each night, prioritizing guests on the waiting list according to Glass Door's policies.
•  Summarise daily activity from our guest management system into an email report, highlighting any incidents or issues.

Data Management

•  Provide insights for service delivery improvements based on your operational experience.  Maintain accurate and secure records of data logs.

Guest Interaction

•  Communicate sensitively and compassionately with guests, explaining key information about our services through phone, email, or text.
•  Invite new guests to our services over the phone, directing them to arrive that evening.  Manage guest inquiries, referring them to appropriate personnel within Glass Door.

General

• Perform job duties in alignment with Glass Door's Equal Opportunities Policy.  Fulfil other duties relevant to the role as reasonably required.

Person Spec

Essential

•  Ability to work remotely and independently.
•  Strong communication skills, especially with vulnerable adults, through various channels.  Proficiency in Microsoft Office and IT skills.
•   Strong organizational and time-management skills.

Desirable

• Lived experience of homelessness.
• Fluency in additional languages such as Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
• Experience with Salesforce or similar CRM platforms. Familiarity with the principles of trauma-informed care.
• Understanding of the needs of people experiencing homelessness or similar marginalised groups.

We are looking for Team Assistant to join our fast-paced Corporate Partnerships Team in an exciting and varied support role; providing vital administrative and fundraising support for our partnerships.

About this role:

As Corporate Partnerships Team Assistant you will:

• Support the team in delivering the account management of the corporate partnerships strategy ensuring effective stewardship of all existing corporate partnerships
• Support with planning and logistics for events targeted at existing corporate supporters at a national and local level.
• Produce marketing copy; update and create partner focused assets.
• Maintain systems and databases for partnerships and support the team with regular reports.
• Build relationships with with other teams at Dogs Trust to maximise ensure promotional opportunities and their impact.

About you:

With excellent attention to detail and exceptional organisation skills, you will have a methodical approach to work.  A confident communicator with god research and writing skills you will be comfortable building relationships with people at all levels.  You will also have a true passion for Dogs Trust and the work we do.

About this team:

Dogs Trust are reliant on voluntary donations to continue our work. As part of this, we build corporate partnerships with businesses that help the organisation to generate income, save on core costs and achieve organisational objectives. Whilst we already generate significant income through our existing partnerships with businesses, we have big ambitions to increase our income from companies to support our work to help dogs in the UK and around the world.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

In return for all of this, we have an enticing benefits package, which includes excellent annual leave, pension allowances, Perkbox and you will you join a team of highly professional and driven colleagues in a brilliant upbeat and collaborative environment, all with a genuine passion for dogs!

Apply now and become a pivotal force in our transformative mission - to be the change-maker for dogs everywhere!

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Volunteer Assistant will support the Volunteer Manager in daily operations related to the management and coordination of volunteers. This role is crucial for maintaining the efficiency and effectiveness of our volunteer programmes, contributing to our mission of serving Humanity.

This position is open to both full-time and part-time applicants.

About the Role:

1. Assist with the development and maintenance of volunteer application packs.
2. Support the recruitment of volunteers across the organisation.
3. Ensure accurate record-keeping of volunteer information in compliance with the Data Protection Act and GDPR.
4. Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.
5. Network with external institutions such as schools, colleges, and community organisations to expand the volunteer pool.
6. Monitor and ensure the health and safety of volunteers during campaigns and activities.

About You:

To be successful in this role, you will need:

1. Experience handling sensitive information, knowledge of confidentiality best practices, GDPR compliance, and safeguarding protocols.
2. Experience working in a diverse team.
3. Ability to supervise, mentor, and motivate volunteers or staff, ensuring high levels of engagement and performance.
4. Good interpersonal, communication skills with an approachable personality with stakeholder (internal and external).
5. Excellent time management, reliability, and organisational skills, proven ability to manage multiple tasks simultaneously.
6. Ability to develop and maintain strong relationships with key stakeholders, enhancing collaboration and program success.

Why you should apply:

Join Muslim Aid as a Volunteer Assistant and support the Volunteer Manager in managing and coordinating volunteers. Your role will be key to maintaining our volunteer programmes' effectiveness, directly contributing to our mission of serving humanity. If you’re passionate about making a difference and want to work in a values-driven environment, this role is for you.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

About the job role

We have an exciting opportunity for a Centre Manager in our Training, Education and Development team at St Joseph’s Hospice.

We are looking for someone who has experience in management and income generation and working in a customer service-focused environment. This post is responsible for managing the development of income, generating opportunities as part of the Training, Education and Development team through a range of educational activities and the hiring of the purpose-built Education Centre at St Joseph’s Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.

About you

You will need:

• Excellent communication and interpersonal skills
• Experience of managing a small team
• Experience of marketing and promoting a service
• Excellent customer service skills and experience

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information and to apply, please visit our website via the Apply button.

Closing date: 4th October 2024

Interview date: 15th October 2024

PREVIOUS APPLICANTS NEED NOT APPLY.

We are seeking a Temporary Executive Assistant and Business Administrator to join a prestigious professional medical organisation in London. This full-time role offers a unique opportunity to work at the heart of the organisation, supporting its senior leadership team, particularly the President.

Position Details:

• Location: London (Hybrid)
• Working Hours: Full-time (35 hours per week, Monday to Friday)
• Contract Type: Temporary
• Hourly Rate: £20.16

Main Responsibilities:

• Provide high-level executive administrative support to the President and, when required, other senior leaders.
• Serve as the main point of contact between the President and both internal and external stakeholders.
• Manage the President’s inbox, handle complex diary events, and ensure effective meeting preparations.
• Support internal and external meetings, governance processes, and College business administration tasks.
• Draft and respond to communications, ensuring smooth flow of information.

What We’re Looking For:

• Proven experience in senior-level administrative and secretariat roles.
• Ability to manage complex diaries, coordinate meetings, and communicate professionally across all levels.
• Familiarity with governance processes, such as committee administration and preparation of formal minutes.
• Strong IT skills, including Microsoft Office365, MS Teams, and Zoom.
• Experience in healthcare, NHS, or professional membership environments is desirable.

Key Skills:

• Excellent verbal and written communication.
• Strong organisational and multitasking abilities.
• Attention to detail and a proactive mindset.
• Flexibility and resilience under pressure.

If you thrive in a dynamic, professional environment and possess a keen eye for detail, we encourage you to apply.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

An exciting position has arisen for a Personal Assistant / Office Support to work for an excellent Children’s Charity based in South West London. The postholder will be providing effective administrative support to the senior leadership team, including the CEO.

Job Responsibilities:

· To provide secretarial support to the SLT including the Chief Executive including diary co-ordination 

· Organising and facilitating senior leadership team meetings

· Provide meeting arrangements including scheduling and invitations as required

· Arranging SLT visits to services

· To be a point of contact for all internal and external enquiries to the Senior Leadership Team dealing courteously

· To produce high standard professional documents, reports, correspondence and presentations 

· To book conference rooms for key meetings with SLT and Trustees

· Arranging and booking travel and accommodation

· To ensure delegated compliance checks are completed within the necessary timeframes

· Taking minutes in key meetings and taking drafting committee papers

· Ensure the office manual is kept up to date at all times

Essential Profile:

· At least 3 years’ experience in an EA/PA role

· Experience of minute taking in SLT meetings

· Extensive office administration experience

Salary: £32,000 - £35,000 per annum + excellent benefits  

Length: Permanent

Working Pattern: 4 days per week on site / 1 day per week from home

Hours: 35 per week

Agency Reference Number: J83718

This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates

This is an exceptional opportunity for an Executive Assistant to join The Prince’s Trust supporting three members of the Executive Leadership Team – Director of Fundraising & Marketing, Director of Communications and Director of People & Learning.  

This is a busy, varied and important role working closely with the Directors to make sure their diaries support their strategic priorities. Key responsibilities include:

• complex diary management including all travel arrangements
• providing secretariat meeting support
• preparation of presentations & briefing papers ensuring Directors are well prepared 

You will need to have the ability to exercise tact, diplomacy and sensitivity, with excellent interpersonal and teamwork skills.

The role will be ideal for a highly organised, flexible, experienced Executive Assistant used to working on their own initiative and comfortable with multi-tasking. We have a hybrid way of working, and you will be expected to be in the office 3 days a week. The role is part of an Executive Assistant team reporting into the Head of the Chief Executive’s Office.

Application deadline: 21 September 2024

Interview dates: 29 October (final)

Starting date: To be confirmed

About Oak Foundation:

Oak Foundation commits its resources to address issues of global, social, and environmental concern, particularly those that have a major impact on the lives of the disadvantaged. Through our grant-making, we support others to make the world a safer, fairer, and more sustainable place to live. With offices in Europe, India, and North America, we make grants to organisations in approximately 40 countries worldwide.

Background:

All women and girls should be safe, free, and have an equal chance to thrive. Yet, every day, women experience violence and discrimination and are denied the freedom to decide how they will live. This undermines their health, safety, dignity, and independence. We find inspiration and hope in strong and vibrant movements, built, and led by women, which are transforming lives and communities across the world. Their shared purpose and collective power are advancing a more just world – in ways that protect human rights and the future of our planet.

Supporting these movements to live, breathe, strengthen, and grow – by enabling women’s agency, leadership, and capacity – is at the heart of what we do. In addition to a deep commitment to advancing women’s rights, our culture is characterised by collegiality, mutual support, high expectations, and laughter. Read the IAWP strategy for more details.

In addition, Oak Foundation and its Trustees support several other areas of interest to create a safer, fairer, and more sustainable world through engaging grant-making programmes. We strive to live the values we work to advance.

We are currently recruiting a Programme Assistant and Executive Assistant to manage a portfolio of grants and contribute to the implementation of the IAWP strategy. In addition, this Programme Assistant and Executive Assistant will support London-based Trustees by managing their schedules, arranging travel, and processing discretionary grants. The role of the Programme Assistant and Executive Assistant is essential in maintaining the seamless operations and success of our foundation.

Executive Assistant to London based Trustees (approximately 30%)

• Processing discretionary grants for Trustees by liaising with the organisations identified to receive grants, collecting necessary documentation, and coordinating with Oak grant management team
• Assisting the Trustees with external contacts, including prioritising correspondence and phone inquiries, drafting responses as necessary, and managing workflow emerging from these contacts
• Scheduling and coordinating Trustee appointments, meetings, and travel itineraries, including the preparation of background materials, arranging meetings and events, and ensuring appropriate follow-up of decisions and agreements
• Supporting Trustees in various boards and committees, including all aspects of preparation and follow-up

Support to the Issues Affecting Women Programme team (approximately 70%)

• Grant-making: Master grant-making tools, especially the grant management system (i.e. database) to facilitate team management of the grant-making process. Develop a deep understanding of the grant portfolio to support execution of the overall strategy.
• Communications: Work with the Communications Department to prepare and pull together material for presentations, briefings, and background material as required. Work with the team and director to manage a communications plan for the programme. This may include preparing and coordinating material and presentations for board meetings, events, meetings, and team calls. It may also include drafting and preparing communication updates, including programme newsletters.
• Scheduling: Manage the Director’s and team’s schedule and movements, including coordinating all activities, arranging meetings, and coordinating travel including applying for visas, and booking planes/trains/accommodation/developing an itinerary. Help track and support meeting deadlines.
• Team calendar: Maintain overall team calendar for planning purposes.
• Administration: Provide administrative support to the team (and office when requested): organise and maintain files, submit expenses, and log documents with response deadlines. Other administrative tasks as assigned.
• Meetings: Attend various meetings with internal and external parties; take notes and follow up on action points as required.
• Routine correspondence: Draft routine correspondence, including various programme reports and other briefings.
• Contracts and payments: Provide support in drafting contracts and payments, and liaise with third party providers on various issues. Maintain a roster of consultants and keep a record of staff satisfaction with work completed.
• Events planning: Coordinate team training activities and meetings including: organising invitations to participants and room set up (table, chairs, flipcharts, video equipment); providing video call information; ensuring presentations are in the right format; and organising lunches, booking restaurants, pick-ups, and other logistics. Provide other back-office support as needed.
• Recruitment: When recruitments take place, follow-up with candidates at all stages of the process in liaison with the HR team.

Other support tasks including:

• Performing reception duties by meeting and greeting visitors for the Trustees and the IAWP programme
• Advising staff visiting from other offices about arrangements for visiting London (e.g., hotels, restaurants, booking meeting rooms) for Trustees and IAWP related visits
• Setting up the office for newcomers in IAWP team: arranging desks, IT devices, and stationary etc
• Acting as back up to others in the London office for office management tasks (i.e., performing reception duties, liaising with office concierge, and setting up offices for newcomers, etc).

In addition to your main duties, you will be required to carry out such duties consistent with your position as required.

Position requirements

• University degree or equivalent experience
• Approx. 5 years in a comparable role
• Excellent organisational skills, high level of discretion, and attention to detail
• Advanced fluency / first-language level knowledge of English, additional languages a plus
• Polyvalent, enjoy working on multiple projects, and able to juggle competing priorities
• Can do attitude, positive, and resourceful
• Be results-oriented, and prompt to anticipate needs, proactive
• Ability to work independently and under pressure
• Commitment to the continuous improvement of personal and organisation-wide results
• Team player and enjoy working with multi-cultural teams across the globe
• Good with numbers and budgets
• Ability to manage and adapt to rapidly evolving communication and document management technologies
• Experience with database programmes, and proficient in Microsoft Office Suite
• Dynamic personality with a sense of humour
• Committed to Oak’s organisational values

Overview of Go-Forward:

This is an exciting opportunity to join a small charity at a time of big growth. Go-Forward Youth was founded by care leavers to provide support to care experienced young people as they transition to adulthood and independence. Our core aim is to reduce social isolation and improve outcomes for young adults who have recently left the care system by offering a place for them to turn in moments of loneliness, crisis and celebration, and offering programmes that support them to develop the skills required for living independently. Our long-term vision is to combat the stigma that surrounds care leaving so that care leavers feel supported and empowered to achieve their ambitions without barriers to access.

We run a busy programme of social activities, personal development and employability skills training for care leavers across London and are looking for a hardworking, highly motivated and conscientious individual to take responsibility for the day-to-day administration of the charity.

Main Tasks:

To support the Go-Forward Youth CEO in maintaining professional, robust, and efficient administrative systems and records for both Go-Forward Youth as follows:

1.Be the first point of contact for both entities and to manage the office email account and diary, drawing to CEO, Funding Manager or Chair of Trustees matters that they need to action, and ensuring that we respond in timely fashion to all external communications.

2. Administration of courses and programmes

a. Maintain lists of participants and volunteers, including attendance logs

b. Ensure that we maintain appropriate records for each – for identification and compliance, for communications, and for programme progress

c. Produce and distribute regular updates to both volunteers and programme participants

d. Liaise with Local Authorities (LAs) regarding the administrative aspects of developing Go-Forward Youth projects and programmes in other LA boroughs

e. Assist with recruitment and onboarding and on boarding of new staff.

f. Maintain risk assessment, safeguarding, fire safety and other records, making sure all policies are reviewed and updated yearly. Ensure that all staff and volunteers working with clients have been DBS checked (Enhanced).

3. Administration of grant applications

a. Support the Funding Manager by logging, recording and monitoring the progress of Go-Forward Youth grant and funding applications, along with report deadline.

b. Update the CEO and Trustees on in-progress funding applications and ensure action is taken and deadlines are met where necessary.

c. For grants won, ensure that reporting cycles are noted in the charity’s diary, and that the appropriate reports to funders get sent

4. Administration of Board and other internal compliance processes

a. Meet with the CEO weekly to review the overall performance and objectives of the charity.

b. Maintain systemised record keeping of invoices and receipts, to be stored securely and sent to the relevant key personnel.

c. Undertake any other administrative activity necessary to support the smooth running of the charity as instructed by the CEO.

d. Assist the Treasurer or Chair in the preparation, administration and submission of the annual accounts to the Charity Commission and Companies House in a timely manner.

e. Assist in the preparation of board meeting papers, including circulating meeting agendas and taking and distributing minutes of meetings as required.

f. Prepare and send out personalised birthday and celebration cards to young participants.

g. Look for opportunities to create, develop and streamline existing office systems.

h. Support the administration of the lived-experience-led Youth Advisory Board (YAB) and Own-It Alumni Network.

i. Maintain and develop clear and full electronic and physical filing systems.

j. Organise the logistics, catering and other event organisation for the quarterly Trustee meetings and other ad hoc meetings and events as appropriate.

5. Administration of external communications

a. Update and review the communication channels, via website or social media fortnightly.

A wonderful opportunity to work in the lively community library and the busy community centre in the heart of Primrose Hill.  You will be an integral part of all the work that takes place in this strong local community.

Primrose Hill Community Association (PHCA) run a community centre and a community library.  This post will be helping to administer the work of both, including helping to administer membership, newsletters, social media, activities, events, projects, hall hire, meetings etc.  It is a lively, busy environment in which to work. 

We are currently looking for a part time administrator to work  8 hours per week in the Primrose Hill Community Centre office, days/times by agreement, and a further 12 hours per week at the Primrose Hill Community Library, days/times by agreement.  The work is during normal office hours but helpful if you could work occasional weekends or evenings.

£27000 p.a (inc LW) pro rata based on a 40 hour working week.

Your place of work will be Primrose Hill Community Centre, 29 Hopkinson’s Place, London, NW1 8TN and Primrose Hill Community Library, Sharpleshall Street, London, NW1 8YN.

I am delighted to be working with a fantastic homelessness charity in search of a temporary Finance Assistant. This is a full-time, London based hybrid role for around 3-months. As Finance Assistant you will be responsible for carrying out a range of finance related processes, data entry and administrative tasks to assist the Accountant and Finance Team.

These will include processing invoices, payments, receipts of rent income and recording activities, including data entry, filing, providing information, answering queries, filing and other relevant tasks required in an effective and efficient manner in line with procedure and within required timeframes.

Key accountabilities and experience required:

Invoice & Payment processing

Rent Processing

Reconciliations

Financial policies and procedures

If you have the above skills and experience and are immediately available, please apply online today!

Summary

• Answering enquiries and advising readers on sources in the Library.
• Supervising visitors to the Library including researchers, maintenance contractors and tour groups.
• Cataloguing and classifying a range of printed books, including rare books and more complex modern material.

• Demonstrable commitment to a career in library work
• Experience of working in a public service environment

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Membership Assistant

Ref: LL/24/07

Part-Time

£26,199.90 - £30,566.55 per annum (pro-rata) plus benefits

St James’s Square, London SW1

Hours: 21 hours per week (Thursday, Friday, Saturday 9.30am-5.30pm)

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the role

We are seeking a Membership Assistant to join our dedicated Member Services team. In this pivotal role, you will:

· Be responsible for our front reception desk

· Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner

· Assist with membership administration and services

· Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions

· Always deliver high quality service standards at all times

About you

You are an enthusiastic professional with:

· A formal qualification in a relevant discipline or qualified by experience

· A high level of numeracy and literacy

· Experience of general office administration and customer-service environments

· Excellent communication, interpersonal and organisational skills as well as an eye for detail

· Flexibility to work occasional evenings and weekends on a rota basis

Personal attributes include:

· Being pleasant, approachable, and helpful, even under pressure

· A willingness to adapt and assist with various tasks as needed

Why Join Us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!

Please note: We can only consider candidates with the current right to work in the UK.

To Apply

Please visit our website & complete an application form including the Library's equal opportunities monitoring form.