Administration manager jobs in norbiton, greater london

Learning and Development Advisor

We have an exciting opportunity for a Learning and Development Advisor to join the Witness Service Learning and Development team working from home, 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Position: 6513 Learning and Development Advisor

Location: Remote

Hours: Full time 37.5 hours per week. Monday to Friday 9-5

Contract: Permanent

Salary: £29,413.74 per annum

Closing Date: 12th January 2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

About the Role

This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within the Witness Service delivered by the charity. As the face of learning and development for the Witness Service within the organisation, you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.

You will;

• Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 4 days per week, with 1 days administration work and time allocated for design projects.
• Work with Subject Matter Experts and senior staff both within Victim Support and external stakeholders on learning projects relevant to the Witness Service.
• Create accurate delegate reports and take appropriate action to address any identified under-performance.
• Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.

It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.

You will need to work flexibly as required and whilst the role is home-based there will be a requirement for moderate travel throughout England and Wales.

About You

We are looking for someone with experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise. You will need to know how to plan and evaluate outcomes and have experience of delivering soft skills training and experiential learning activities

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Learning, Learning and Development, L&D, Training and Development, Learning Officer, Learning and Development Officer, L&D Officer, Training and Development Officer, HR, Human Resources, Personnel, People. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.  

Director of Operations

LEF

Reporting to Chief Executive

London/Hybrid 2 days per week in the office, ideally Tuesdays and Thursdays (off Tottenham Court Road, WC1E 7EB)

6-month FTC

Salary £70,000 - £95,000 depending on experience (pro rata for part time)

Full time, 35 hours per week (part time considered) with flexible working

Excellent benefits including 30 days annual leave plus bank holidays (pro rata for part time and for FTC) pension, private healthcare, employee assistance programme

Are you a strategic and values-led leader with significant senior experience leading core support functions, including HR, IT, organisational infrastructure, and contract and supplier management, and available for an interim contract starting in January?

Charity People are delighted to be supporting LEF, an independent foundation supporting communities across the UK to use the law to create a more just and equal society, to recruit an Interim Director of Operations.

LEF was established as the Legal Education Foundation in 2012. Over the years, the organisation has grown into providing broad support for organisations in relation to law and social justice, and, in 2025, they became LEF with a focus on the potential of the law to strengthen the power of communities to create a more just and equal society.

LEF is entering a bold new strategic phase, following a transformative rebrand and renewed focus on the power of communities to use and shape the law to achieve social justice. With financial assets exceeding £280 million, LEF is uniquely positioned to build bridges between the law and communities facing injustice, to tackle the root causes of inequality.

The Director of Operations is a member of the Senior Management Team. The overall purpose of the role is to work with colleagues across the organisation to develop and oversee effective and efficient administrative, IT, finance and operational policies, systems and services to support delivery of the foundation's strategy, while ensuring that these policies, systems and support services uphold the foundation's culture and values.

The Director of Operations also plays a key role in shaping and sustaining an inclusive, collaborative and values-driven organisational culture, ensuring that systems, processes and ways of working promote staff wellbeing, equity and learning across the organisation.

Key responsibilities

• Strategic Leadership: Provide organisational leadership across core operational functions and contribute to SMT and Board decision-making to ensure effective, compliant and future-focused operations.
• Human Resources: Oversee HR strategy, policies and processes to create an inclusive, supportive and high-performing workplace.
• Digital, IT, Facilities & Infrastructure: Ensure robust, secure and efficient digital, IT, facilities and infrastructure systems that enable staff to work effectively across all locations.
• Finance: Lead and support the finance function to maintain strong financial planning, control, compliance and investment oversight.
• Governance: Maintain effective governance structures, ensure regulatory compliance and provide clear, timely information to the Board and committees.

Who we're looking for:

We're seeking a strategic and values-led leader with

• Senior experience leading core support functions, including HR, IT, organisational infrastructure, and contract and supplier management.
• Strong strategic and operational leadership skills, with the ability to translate organisational strategy into effective systems, processes and delivery.
• Experience overseeing organisational risk, compliance, data protection and safeguarding frameworks, or the ability to develop these confidently.
• Proven ability to engage constructively and authoritatively with the Board of Trustees and its committees, providing clear information, insight and challenge.
• Excellent organisational, planning and project management skills, with the ability to manage multiple priorities in a fast-moving environment.
• Experience leading and developing staff teams, demonstrating excellent interpersonal skills, emotional intelligence and a collaborative, empowering leadership style.
• Deep understanding and commitment to equality, diversity and inclusion, with experience building diverse teams and fostering inclusive, trust-based cultures.
• Strong analytical and critical thinking skills, with sound financial literacy and the ability to interpret and communicate data and organisational information.
• Excellent communication skills, including the ability to write and speak clearly, persuasively and with authority.
• Eligible to work in the UK.
• Commitment to the Foundation's vision, mission and values, and to working in ways that advance social justice.

Senior experience in the foundation or wider voluntary sector, ideally with insight into the needs of social justice organisations and voluntary sector infrastructure is desirable.

LEF is based near Goodge Street tube station (WC1E 7EB). You will need to be willing to attend the office at least twice a week, as well as be able to attend meetings and events across London. This is an interim role for 6 months. LEF will be recruiting for the permanent position early next year and the successful candidate will be open to apply. Candidates will need full right to work in the UK, and the role is subject to satisfactory references. The ideal start date for the candidate will be mid/late-January so you will need to be immediately available or able to start in January.

How to apply

The application process is CV and answers to three questions to form your Supporting Statement. For more information and for the full Job Pack, please share your CV via the link below. The closing date is 9am on Thursday 18 December. Interviews will take place on Thursday 15 and Friday 16 January.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We are recruiting a Support Technician (End User Computing)  who will be based in our office in London. This role could be an ideal opportunity for a recent college or university leaver. We are prepared to shape the role to suit those who come from a wide range of experience. Alternatively, the role could be tailored for someone with substantial experience, leveraging their expertise to deliver value on more senior-level tasks and strategic projects.

Your goal is to ensure that every member of our 100+ staff has the equipment, access, software, security, and training needed to help us achieve our vision of a thriving Kingdom economy. 

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Make a Real Difference to Local Families

Home-Start Barnet, Brent and Harrow is a dynamic local charity supporting families with young children through challenging times. Our volunteers and staff offer emotional and practical support to help parents build confidence, strengthen relationships and give their children the best start in life.

We’re looking for a Family Engagement Coordinator to join our School Readiness project in Grahame Park, Barnet. You’ll be part of a friendly team at Home-Start Barnet, working closely with colleagues and partners at Barnet Mencap to support families who are just starting their journey with the education system.

In this role, you’ll help us reach families who may be facing extra challenges or need more personalised support. You’ll spend time building strong, trusting relationships with local primary schools and become a familiar, welcoming presence within their school communities. Your work will help ensure that parents feel informed, supported and ready to help their children thrive as they start school.

The common thread throughout the project is the engagement of families and the parent volunteers, who widen the supportive “community” around the families, and connect the school to the home, and the partners to each other. Approximately 70% of this role will be based in local schools in Grahame Park.

As our Family Engagement Coordinator, you will:

• Build strong relationships with primary schools in Grahame Park, in Barnet.
• Promote Home-Start’s services through school and community events.
• Support communication between schools, families and partner agencies.
• Share updates through newsletters, WhatsApp, email and community channels.
• Signpost families to local services and activities that support wellbeing.
• Receive referrals and assess family needs.
• Deliver school-readiness workshops and parenting groups.
• Liaise with schools, health and community services

About You

We’re looking for someone compassionate, proactive and highly organised, with a genuine passion for supporting families.

You will have:

• Experience working or volunteering in schools, nurseries, family support or similar settings.
• Parenting experience or experience caring for young children.
• Understanding of early years development and primary school systems.
• Strong communication and relationship-building skills.
• Knowledge of safeguarding responsibilities.
• The ability to engage with families facing complex challenges.
• Experience of delivering workshops or groups.
• Understanding of neurodiversity and SEND support.
• Knowledge of legislation relating to children and families.

What We Offer

• A supportive and collaborative team environment
• Opportunities for training and professional development
• A role where you can directly improve the lives of children and families
• Term-time only working arrangements can be considered

Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work.

Are you fiercely dedicated to Indigenous peoples’ rights, a fluent Spanish speaker, and ready to put your networking, analytical, and strategic skills to use as part of a dynamic international campaign team? Survival International is offering a rare opportunity to join our Research and Advocacy Department, working primarily on our campaigns for the rights of uncontacted Indigenous peoples in Spanish-speaking South America. 

This is a chance to join a deeply committed Indigenous rights campaigning organisation that regularly takes on powerful targets and wins. We are looking for a creative, strategic and focused research and policy person to join us at either Officer or Assistant level. You can be part of combating the violent colonialism and land theft that is threatening Indigenous peoples worldwide – one of the most urgent crises of our time. 

For further details and how to apply, please see the job description and application form. The application form is downloadable via the 'How to apply' button.

This is a unique opportunity to take ownership of a creative, varied and meaningful communications portfolio within a small, supportive charity. You’ll lead on digital content, social media, and storytelling — working closely with NHS, local authority, and community partners to ensure people’s experiences are heard and acted upon. If you’re looking for a role where your work has real purpose, where you can grow your skills and where new ideas are genuinely welcomed, we’d love to hear from you.

Abingdon House School is an independent day school for children aged 5–19 with special educational needs including autism, ADHD, dyslexia, dyspraxia and associated social communication profiles. We deliver a mainstream-style environment with a fully integrated programme of education, therapy, pastoral support, and personal development.

You’ll be joining a multidisciplinary team of therapists and support staff at Abingdon House School — at the Prep School, this is made up of two OTs, two SaLTs, and one physiotherapist; at the Senior School, a team of three OTs, three SaLTs, and one physiotherapist.

We are proud of our integrated, multidisciplinary approach

At AHS, our holistic approach supports progress in academic studies, communication, independence and wellbeing. Every student follows a personalised pathway and benefits from therapeutic support throughout the day, delivered by a multidisciplinary team including teachers, therapists, and pastoral practitioners.

We are proud to be an ISA-accredited and Google Reference School. Abingdon House is inspected by both CReSTeD and the Independent Schools Inspectorate (ISI), and we were recently awarded ISI’s highest accolade, “a significant strength”, for our highly effective interdisciplinary practice and the successful integration of therapeutic approaches into our students’ learning.

The role at a glance

• This will be a full time role
• You’ll be at our Senior School campus, working with students aged 11-18
• You’ll be based in Marylebone, Central London
• You will be a key member of the middle leadership team, reporting to the Assistant Headteacher responsible for therapy and pastoral provision. You will lead the delivery of high-quality speech and language therapy services that support the school’s integrated approach to education, therapy, and personal development.

Sponsorship opportunities

The Cavendish Sponsorship Programme

We are able to sponsor talented, dedicated therapists from Australia, New Zealand, Canada, South Africa, and America through the Cavendish Sponsorship Programme.

Once in a role, you will have the opportunity to upskill in a pathway suited to your professional interests. Within your visa, there will be scope to move into a new role at any one of our sites as you progress, if a suitable position becomes available.

Key responsibilities

The main aspects of this role are:

• Support the strategic development of the school’s SaLT provision and contribute to wider decision-making.
• Line manage the SaLT team, including supervision, performance reviews, and professional development.
• Oversee caseload allocation, workload planning, and therapy resources.
• Deliver SaLT training and CPD to staff across the school.
• Work collaboratively with therapy leads, SENCos and middle leaders to promote a multidisciplinary approach.
• Build strong links with external agencies, commissioners, and professional networks.
• Model evidence-based practice and encourage reflective practice within the team.
• Provide direct speech and language therapy to students.
• Plan, deliver, and evaluate therapeutic and educational programmes.
• Develop and deliver the communication curriculum for whole-class sessions.
• Set and monitor communication targets within pupils’ IEPs, working with parents and teaching staff.
• Adapt resources and learning environments to improve access for students with communication needs.
• Assess, record and report on pupil progress, including annual review contributions and intervention records.
• Uphold safeguarding responsibilities, working in line with policies and supporting the DSL where required.
• Contribute to wider school life, including clinical supervision, team meetings, whole-school events, and supporting therapist recruitment and induction.

Person specifications

We’re looking for an experienced and compassionate speech & language therapist to join our school. You’ll be able to show these essential skills and requisite experience:

• Qualified band 7 speech & language therapist
• HCPC registration
• Demonstrated experience working with children with SEN/SpLD in an education setting
• IT literacy for clinical and administrative tasks
• Strong knowledge of speech, language, and communication needs, with the ability to develop and implement tailored, evidence-based interventions
• Experience in leading, supervising, and developing a therapy team, including providing CPD and support for professional growth
• Knowledge of relevant risk management, health and safety, and child protection practices
• Excellent communication skills
• Proven ability to lead service evaluation, implement improvements, and ensure interventions are aligned with research and best practice
• Experience liaising with external agencies, professional networks, and commissioners to support school-based provision

What are the perks?

• Access to a full CPD programme career progression opportunities
• 13 weeks of holiday per year, plus two term-time personal leave days
• Flexible working opportunities, with weekly PPA that can be taken remotely
• Free lunch every day, plus cooked breakfast twice per week when on-site
• A great employee assistance programme with access to wellbeing support advice
• Cycle-to-work scheme
• Competitive salary pensions contributions

Role details & how to apply

Start date: January 2026
Salary: Band 7 range, £47,810 to £54,710 depending on experience
Working schedule: 37 weeks per year (term time only), five days per week.
Applications close on 16th December 2025. If you require sponsorship, please indicate this in your application.
Type: In-person role with the option to work remotely for your allocated PPA hours

You may have experience of the following: Speech and Language Therapist, SaLT Lead / Speech Therapy Lead, Specialist Speech and Language Therapist, Senior Speech and Language Therapist, HCPC-registered Speech and Language Therapist, Communication Therapy Lead, Speech, Language and Communication Needs (SLCN) Specialist, etc.

REF-225 229

Education Delivery Specialist -London

Home-based/Hybrid within London with two days per month in the London office minimum, and frequent local and regional and occasional UK-wide travel

Maternity Cover - Commencing March 2026

Full time, with some evening and weekend hours with TOIL provided (open to part time, 4 days/80%)

Salary £30,295 per annum FTE including London weighting (pro rata for part time)

Excellent benefits including 28 days' annual leave plus bank holidays (plus discretionary closure days in December) FTE, contributory pension, cycle to work scheme, Employee Assistance Programme, travel loan cards

Are you based in London, highly organised, and with the skills and experience to engage 9 to 15-year-olds in education programmes?

Are you looking for a varied, exciting, and demanding role, working alongside colleagues who are passionate about young people and committed to empowering them to challenge prejudice?

Charity People are delighted to be partnering with an education charity that educates 9 to 15-year-olds about Anne Frank and the Holocaust, empowering them to challenge all forms of prejudice, to help recruit an Education Delivery Specialist.

Founded in 1991, the trust is the UK partner of the Anne Frank House Amsterdam. "I'll make my voice heard, I'll go out into the world and work for humankind!" wrote Anne Frank in her diary on 12 March 1944. The Trust has a 30-year record of empowering young people to challenge prejudice, inspired by Anne Frank and the antisemitism that she experienced through the Holocaust.

Education Delivery Specialists are the front-line delivery posts for all programmes, leading workshops, training peer educators and mentoring ambassadors across the country. You will be committed to equality with the skills to engage 9 to 15-year-olds through learning and empowerment. This role is a temporary maternity cover, ideally starting in March 2026. You will be covering a range of brilliant London schools with established relationships and programmes. You will join a supportive team including two London and Essex-based workers.

Key responsibilities

• Programme Delivery: You will plan and deliver educational programmes for young people (ages 9-15) focused on challenging prejudice, empowering them with knowledge and skills. You will book programmes into schools, maintain strong relationships with key stakeholders, and lead workshops and online sessions. You will prioritise equality and diversity, emphasising inclusive educational activities and impact.
• Training, Mentoring and Support: You will train young people as peer educators and Ambassadors to disseminate anti-prejudice messages effectively, and provide mentoring, offering support and guiding them.
• Events: You will organise events, study trips, and projects with Ambassadors and communities, working to targets, curriculum, and quality standards. You will monitor and evaluate activities, maintaining records.
• Database and Fundraising Support: You will maintain comprehensive records on the Trust's databases and contribute occasionally to fundraising efforts, such as grant applications and supporting at donor events.

The Education Delivery Specialist will have substantial experience of running learning activities with groups of young people, including aged 9-15 years, and experience of engaging with and meeting the needs of disadvantaged young people. You will also have experience of providing pastoral/emotional support, working successfully as part of a team, and keeping records and writing reports. You will have knowledge of best practice in teaching and/or youth empowerment, as well as be familiar with the needs and issues of young people. You will understand and have ideas about how to challenge prejudice, and an understanding of safeguarding. You will be highly organised, with excellent administration skills, and able to build and maintain effective relationships. You will use your initiative, creativity, and energy to solve problems and develop new ways of working. You will have an inspiring presentation style with warm, professional interpersonal skills. The successful candidate will be enthusiastic about Anne Frank and the work of the trust.

The role is home-based within London. Ideally, you will have access to appropriate working space which can be discussed at interview. There will be frequent local and regional travel and occasional UK-wide travel and overnight stays. Expenses are covered and time off in lieu is given for evening and weekend work. Ideally you will have a current valid UK driving licence and access to a car, but this is not essential as it is a London-based role. The role is subject to an advanced DBS check on appointment, and references.

If you are excited by this opportunity and have the relevant skills and experience to apply, we would be delighted to hear from you.

How to apply:

Please visit to download the job pack. The application process is a CV and Supporting Statement outlining how you meet the person specification (no more than 1,000 words). This should be sent to Jen at Charity People

Please only apply if you have the following experience:

• Delivering activities to children and young people
• Good knowledge of safeguarding

The closing date is 5pm on Sunday 4 January 2026. First stage interviews will take place on week commencing 12 January 2026 via Zoom with a second stage interview later that week in our London office. We ask that applications complete this Equality, Diversity and Inclusion

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Supported Housing Worker to play a pivotal role in our Criminal Justice Service in Bromley.
Sounds great, what will I be doing?
The role involves providing comprehensive support to service users in accommodation-based services, particularly those with complex needs such as substance misuse, homelessness, and offending histories. Key responsibilities include building positive, professional relationships with service users, supporting them to manage their tenancies, and working towards sustainable independence. Staff are expected to assess individual needs using organisational tools, guide users in developing tailored support plans, and assist them in achieving personal goals, including moving on to more independent living arrangements.
In this position, the emphasis is on empowering service users to improve various aspects of their lives. This includes encouraging them to take responsibility for their health, finances, and behaviour, and supporting their access to necessary services such as healthcare, substance misus
e treatment, and mental health support. The role also involves motivating service users to engage in activities that promote wellbeing and helping them access opportunities in education, training, volunteering, and employment, thereby improving their financial security and life prospects.
The position requires a collaborative and proactive approach, working closely with other professionals, agencies, and colleagues to provide coordinated support. Staff are expected to contribute to service development, maintain accurate and confidential records, and demonstrate a commitment to professional standards and continuous improvement. Flexibility, resilience, and a positive attitude toward change are essential, as is the ability to represent the organisation effectively in interactions with external stakeholders and to contribute to the promotion of its values and service standards.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.
Here's what the team will be looking for
The ideal candidate will be committed to developing positive, supportive relationships with service users who have complex needs such as homelessness, substance misuse, and a history of offending. They will be adept at using strengths-based and person-centred approaches to help individuals maintain independence and work toward personal goals, especially around securing and sustaining accommodation. A strong understanding of assessment tools and key-working practices is essential, as is the ability to help service users identify their strengths, manage daily responsibilities, and plan for positive move-on, particularly into private sector housing.
The role demands someone who can empower service users to take control of their wellbeing, including addressing substance misuse, managing finances, and engaging in mental and physical health services. The candidate should also be able to support service users in accessing opportunities that enhance their financial and personal development, such as employment, training, and volunteering. Effective liaison with other professionals and agencies is critical to delivering coordinated support, and the ability to advocate for service users during case conferences and care planning is a key aspect of the role.
The person must be a proactive and collaborative team player who upholds high professional standards and contributes to service improvement. They should demonstrate resilience, a willingness to adapt positively to change, and a commitment to promoting the organisation's aims. Strong administrative skills, confidentiality, and timely record-keeping are crucial. Additionally, the ability to build external relationships and represent the service effectively with key stakeholders and commissioners is essential to support the broader aims of the organisation.       
Interview Steps

We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Why this role exists

We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale.

What you will lead

• Financial leadership — Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting.

• Day-to-day operations — Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation.

• Strategy and organisational development — Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board.

• People, volunteers and HR — Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks.

• Governance, risk and compliance — Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements.

You’ll thrive here if you show

• Ownership and follow-through: you take responsibility and land the work.

• Planning under pressure: you bring order, rhythm and clarity.

• Bold, informed judgement: you improve systems based on evidence, not habit.

• Entrepreneurial drive: you simplify, standardise and scale what works.

• Inclusive practice: you design operations that are easier to use and safer to deliver.

• Clear communication: you turn complexity into simple actions and updates.

• Team-building and collaboration: you help staff and volunteers succeed together.

• Constant learning: you refine processes and leave usable documentation.

What you will bring

• Significant operational leadership in a non-profit, legal, community or mission-driven setting.

• Strong financial management across budgeting, forecasting, reporting and controls.

• Ability to build robust systems in a small but scaling organisation.

• Strategic, organised and analytical working style.

• Confident people leadership and clear communication.

• Understanding of governance, safeguarding, risk and regulatory compliance.

• Commitment to trans equality, dignity and client-centred practice.

Helpful extras

• Experience in legal services or legal operations.

• Managing grants or donor-funded programmes.

• Experience scaling an organisation or building new infrastructure.

• Knowledge of trans community needs and support services.

Practicalities

• Hours: part time, with occasional evenings or weekends around live moments.

• Location: Central London base with sensible hybrid flexibility.

• Reporting line: Executive Director.

• Salary: based on experience and time commitment.

The Co-Founders Mindset

We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.

Our Recruitment Criteria

Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

Inclusive practice

You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

Clear communication

You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

• Team-building and collaboration: you lead creatives and volunteers well.

• Constant learning: you test, measure and iterate.

What you will bring

• A strong portfolio showing strategy-led creative across static, motion and copy.

• Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house).

• Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion.

• Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion.

• Clear writing and an ear for tone; calm leadership and useable feedback.

• Sound judgement on reputation, privacy, GDPR and consent.

• Commitment to trans-led practice and the communities we serve.

Helpful extras

• Clinic or not-for-profit experience.

• Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment.

• Basic SEO and email automation.

Practicalities

• Hours: full time, with occasional evenings or weekends around live moments.

• Location: Central London base with sensible hybrid flexibility.

• Salary: £25,000.

• Reporting line: Executive Director.

The Co-Founders Mindset

We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.

Our Recruitment Criteria

Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

Inclusive practice

You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

Clear communication

You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

The role

The Project Officer will be responsible for the day-to-day delivery of our Council funded Adult Bereavement Service in Cornwall and the Isles of Scilly. This service aims to provide accessible, accessible, empathetic and effective support for adults affected by bereavement, particularly sudden or drug/alcohol-related deaths. The Project Delivery Officer will work collaboratively as part of the local and regional volunteer and staff team. We welcome applications from candidates who wish to job-share the responsibilities of this role.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is the 17th of December 2025 with interviews taking place on W/C 12th January via zoom or Teams due to the festive break.

Please be advised that if you do not hear from us by Thursday 8th January unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

· Applicants in Scotland: Disclosure Scotland Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

READY TO HELP BUILD SOMETHING THAT MAKES A DIFFERENCE?

LOOKING FOR AN OPPORTUNITY TO LEARN AND GROW WITH A START-UP?

WE’RE RECRUITING AN ASSISTANT TO THE FOUNDER…

Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access the support they need.

We are looking for an assistant to work closely with founder Mark Johnson. This is a hands-on role which could be for someone early in their career who wants a chance to learn, take on real responsibility, and be part of building something meaningful. It will suit someone who is organised, curious, and keen to develop.

This is a varied role in a start-up environment. Things are still being built, processes are developing, and we need someone who brings order, accuracy, and a calm, positive attitude.

We’re looking for someone who:

• Has strong academic ability and can pick things up quickly
• Is organised, meticulous, and takes pride in keeping things in order
• Is interested in social justice and wants to understand our sector
• Has an open, willing attitude to learn and develop
• Can use digital and AI tools to simplify tasks
• Communicates clearly and can write simple, accurate notes and emails
• Is based in the South of England and willing to travel

This role may not be the right fit if:

• You prefer large, structured organisations with established systems
• You are mainly looking for visibility, status, or a defined career track
• You are not comfortable with varied tasks or learning as you go

WHAT YOU’LL DO

• Communication support: Draft emails, prepare short notes, and help keep Mark up to date with actions and priorities
• Organisation: Keep diaries, documents, and information in meticulous order
• Meeting support: Join conversations, take clear notes, track actions, and ensure follow-up happens
• Research: Collect short summaries, stats, and key information about our sector (addiction, mental health, homelessness, poverty, justice)
• Fundraising and bids: Assist with drafting, formatting, and preparing proposals and applications
• Documentation: Prepare simple business cases, summaries, or briefing papers
• Operations: Support basic bookkeeping tasks, receipts, and expense organisation
• Learning and development: Take on a variety of new tasks as skills grow

EQUALITY & DIVERSITY.

Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.