Administration Officer Jobs in Vauxhall, Greater London
The Chief Executive will be responsible for providing leadership, developing, and implementing Living Well Bromley’s strategic and operational plans, leading on partnership and business development, and being an effective advocate for the charity and its beneficiaries.
They will lead a senior management team of three (the Operations Manager, Funding and Communications Manager and Advocacy Manager).They will be responsible for ensuring financial control and supporting and advising on governance best practice across all aspects of the charity.
This post is a first-tier post directly reporting to the Board of Trustees. Ideally the post holder will have a Christian faith and be committed to core Christian values.
The client requests no contact from agencies or media sales.
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About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join our Management Information (MI) team in the role of MI Support Officer. Our MI team has a strong reputation in all areas of data management.
Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.
Key responsibilities of the MI support officer include:
- Support the delivery of MI and data services to local authorities in East London.
- Provision of a management information helpline service to all stakeholders and service users.
- Support database administration and maintenance.
- Run database queries and reports to extract and collate data.
- Accurately process large datasets using a range of data management tools.
- Support the production and publication of a range of reports.
- Completion of regular data quality monitoring tasks to support the accuracy of data submissions and reporting.
Benefits
29 days annual leave plus bank holidays
3 volunteering days per year
Family friendly policies
Hybrid working arrangements
If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.
How to Apply
If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.
Interviews will include a skills based test.
Closing date
This position is available immediately.
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate.
Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.
The client requests no contact from agencies or media sales.
About you
We are looking for an enthusiastic, effortless communicator who appreciates the power of brand, understands the ways of presenting messaging effectively for different audiences, and will help us breathe life into our digital channels with content that resonates.
You will be a confident creative with experience in producing both visual and verbal communications for a broad range of channels including website, email and social. You will be attuned to audience needs and pay attention to user analytics and feedback to continually improve engagement.
About the role
This role within the Policy & Communications directorate gives an energetic, audience-focused individual the opportunity to use their creative flair to support the British Ecological Society’s strategic goal of greater collaboration and impact.
Reporting to the Head of Marketing and with the support of the Communications team, this role will transform our digital channels and communications with reactive, creative content that engages and resonates with our audiences.
Working pattern
35hrs, Mon-Fri | We are currently running a trial of the 4-day work week; staff can opt to work 32hrs over 4 days each week at no loss of salary.
Location
Hybrid | We ask that staff spend at least 60% of their time at our London office.
To find out more about the role, please download the job description and job pack, or visit our website.
We are working towards a world inspired by #Ecology in which nature and people thrive.
The client requests no contact from agencies or media sales.
Location: Southwark, Haig House, Hybrid, 2 Days
Contract Type: Permanent
Hours: 35 Hours Per Week, Monday to Friday
Salary: £41,172 to £43,212 (Inclusive of London Supplement)
Are you passionate about making a difference? The Royal British Legion is seeking an enthusiastic fundraising Income Processing & Administration Manager to join our dedicated team. Reporting to the Head of Supporter Service, you will lead a team of Income Processing Administrators, driving efficiency in coding, allocation, and acknowledgment of fundraising income.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this fundamental role, you'll collaborate with colleagues organisation-wide to shape strategic planning and foster a culture of continuous improvement in fundraising income processes. You'll manage relationships with third-party suppliers, plan and promote our Income Processing & Administration Offer, and oversee the development opportunities for centralising income processing.
As a leader, you'll provide guidance to ensure activity is delivered within agreed plans, budgets, and deadlines, while also developing and inspiring your team to excel. Your expertise in income processing objectives, compliance, and database management will be essential in maximising the effectiveness of our fundraising efforts.
If you have a proven track record of delivering on challenging goals, excellent communication skills, and a commitment to continuous improvement, we want to hear from you. Join us in supporting the mission, objectives, and values of The Royal British Legion while making a real difference in the lives of those we serve. Apply now to be part of our inspiring team.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 8th May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Events Officer
· Maternity cover
· Salary £36,189 per annum
· Full time (37.5 hours per week) minimum 4 days a week considered
· Flexible working options will be supported
· Central London Office and Hybrid working
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
The Events Officer plays a key role in our highly effective communications team, leading on the delivery of an impactful programme of events – both online and in person. The role works with teams from across the organisation to plan, deliver and promote all types of events, including workshops, roundtables, conferences, webinars, receptions and other types of online and in person events.
Events are an important way for Ageing Better to influence priority audiences, including businesses and local and national government, and the postholder will advise teams on how events can best reach these audiences, encourage engagement and lead to lasting relationships.
This role sits within the Communications team, and the postholder will be responsible for drafting comms content, such as blogs and social media posts, particularly in relation to event promotion.
About you
You are highly organised, with excellent prioritisation and project management skills, enabling you to juggle multiple projects simultaneously. You have good attention to detail and enjoy planning, solving logistical problems and delivering events to a tight budget.
You are a good communicator and are comfortable working in close partnership with colleagues and dealing with a wide range of people.
You will have experience of organising events, including technical experience of managing online events and streaming.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
The closing date for this role is 11:59pm on Sunday 12th May, with in- person interviews to take place during week commencing 20th May.
The client requests no contact from agencies or media sales.
We are seeking for a Programme Officer in the Leaders in Innovation Fellowships (LIF) team.
The role
As Programme Officer, you will provide operational and administrative support across the entire portfolio of LIF activities, focusing on the LIF Global programme and the LIF Community. This role will involve some international travel.
Precisely, you will support the programme by organising training and mentoring, local and international events for a global network of engineering and technology entrepreneurs; and building and maintaining a sustainable international network of LIF alumni.
LIF empowers entrepreneurs who are making a positive impact in their communities with novel technologies. LIF Global is the flagship, entry-point programme that supports innovators with a technology prototype to create an entrepreneurial mindset, and the LIF Community ensures a sustained mutually beneficial relationship with the Academy beyond the initial programme period.
Who are we looking for?
A highly organised individual with excellent problem solving skills and the ability to work across multiple projects, managing delivery according to priority and deadline. You are an effective communicator, both orally and in writing, and have the ability to adapt to a wide array of cultural contexts.
You understand the contribution of engineering and technology entrepreneurship and innovation to international development; and have·some knowledge/demonstrable interest in good practice in supporting entrepreneur development, including training, coaching and mentoring. You also have knowledge/demonstrable interest of good practice in managing suppliers of training and communications services.
Who are we?
Engineering matters. It shapes our everyday lives, from our ability to turn the lights on, have a hot shower and commute into work, to the mobile phones we rely on to keep connected. It also plays a vital role in addressing some of the biggest challenges facing society today, from climate change, to global health pandemics and cyber threats.
The Royal Academy of Engineering is a charity that harnesses the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we’re growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public. Together we’re working to tackle the greatest challenges of our age.
With a diverse workforce and an inclusive and supportive culture, we look to attract candidates from wide and different backgrounds who have a passion for the role engineering plays in society. Our aim is to make the Academy the best place to work for the staff we have and those we seek to attract.
Why work for the Royal Academy of Engineering?
We’re looking for people who are driven to make the world a better place. If you’re passionate about what you do and want to work collaboratively with talented colleagues to make change happen now and for future generations, we want you to get in touch.
This is the perfect time to join us. We have a dynamic, visionary CEO, a strong leadership team and an ambitious and exciting strategy. The value we bring as experts in our field and change agents is highly recognised and makes the Academy a motivating place to be. Our work today builds on a long, proud history with a focused and ambitious future which we’d love you to be part of.
We are looking for talented people who want to make a difference, to join our team – is this you?
Company Benefits
The Academy offers a fantastic package of additional benefits including:
- BUPA cash plan
- Private medical insurance
- Access to Employee Assistance Programme
- Independent Financial Advice
- Non-contributory pension scheme with 10% employer contribution
- Life Assurance, 4x annual salary
- Health and wellbeing programmes
- Generous holiday allowance
- Wellbeing days and office wide Christmas leave
- Significant investment into your personal and professional development
- Regular social activities
- Subsidised restaurant
Location
Our light, spacious head office is based in a fantastic location in central London with views over St James’s Park and close to the West End. We operate hybrid, flexible working practices with a baseline for office-based working of a mandatory weekly team day plus further days each week as required for the role and the Academy.
How to apply/Interview process
To find out more and to apply, please visit our website. As part of your application, you will be asked to upload a CV and a supporting statement explaining your interest in this role and how you fit the experience, knowledge, and skills profile.
Closing date: 13 May 2024.
Interview date: 23 May 2024.
The Academy is committed to making reasonable adjustments to remove barriers that hinder applicants from applying or staff from working effectively and comfortably.
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Job Purpose
Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.
The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.
The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.
You can download a PDF of the full job description for this role at the bottom of the page.
Place of Work
The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.
Key Responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
- Deliver monthly wellbeing peer support groups/workshops
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
- Provide housing advice
- Link in with specialist debt and money support agencies
- Provide information on employment opportunities and training support for clients
- Signpost to other relevant services in the boroughs, or further afield
Person Specification
Knowledge & Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
- Knowledge and understanding of Mental Health problems and how they are impacted by social issues
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills & Attributes
- Relevant and up to date knowledge of welfare benefits, housing and social care
- Facilitate and deliver peer support groups for longer term improved wellbeing
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
- Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Strong organisation and administrative skills
- Flexibility in overall approach to work
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
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Are you a skilled finance officer looking to work in a charity that makes a difference to women’s lives?
We are an award-winning national charity, the UK's only employment charity solely for women with convictions.
We’re led by our vision of a society in which no woman is held back by a conviction, and where she has the support, encouragement and opportunities she needs to reset her life and thrive.
We work to create better informed and more empathetic attitudes about women with convictions and to raise awareness about the issues that often underlie women’s offending.
In short, we believe no woman should be held back by her past.
We’re looking for a new Finance Officer to join our small finance team. You'll ensure that all transactions are input into our accounting software Xero, process invoices and expenses, perform bank reconciliations, and be the first point of contact for all financial queries. As part of the Support Team you will also ensure the smooth running of our office.
We’re looking for someone with strong numeracy skills and attention to detail. Your knowledge of Excel sets you apart and experience of financial software is a must.
You will join a friendly and supportive team and organisation who are passionate about what we do. In addition to a competitive salary we offer flexibility, generous holiday, time off for your birthday, and wellbeing days.
Closing date: 20th May 2024
Interview date: 29th and 30th May 2024
As an organisation passionate about supporting women with criminal convictions into employment, we welcome applicants with lived experience of the criminal justice system. We welcome a broad range of candidates, particularly those who identify as Black, people of colour, and a range of ages as they are underrepresented in the organisation and the sector.
If you believe you would add value to the organisation within this role but don’t meet all the criteria we have laid out in the advert and job description, we would still love to hear from you.
Volunteer Development Officer
Reference: APR20246930
Location: Flexible in UK
Salary: £26,379.00 - £28,319.00 Per Annum, Pro Rata
Contract: Permanent
Hours: Part-time, 30 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
Nature is in Crisis, and here at the RSPB we are working across the UK and overseas to save it. As the UK's largest nature conservation charity, with a workforce of over 14,000 employees and volunteers, we have an ambitious programme of work to revolutionise our volunteering approach and deepen the impact volunteers have as individuals and collectively.
The Volunteer Development Officer (Assemble) will work within the Volunteering Development Department to deliver the volunteering elements of our new corporate strategy, which has a focus on increasing people powered conservation, focussing on diversity and raising our internal people capabilities.
Assemble is our volunteering management system and this role will be the lead contact, champion and be the system expert from the RSPB business perspective (volunteering) for Assemble – ensuring volunteering and volunteers get the best from Assemble.
The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.
You can be based anywhere in the UK, and we are very supportive of flexible working. We value and understand the importance of different voices, experiences, perspectives and backgrounds within our workforce and strongly encourage applications from all sections of the community.
What's the role about?
The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.
As the Volunteer Management System (Assemble) lead, this role will:
- Proactively make changes to Assemble (through the System Administrator) as required to support, improve and develop business operations.
- Document RSPB Business processes linked to Assemble
- Assist in developing and delivering training and other resources such as promotional talks, intranet articles and team presentations, to promote uptake of the system and support users in getting the best from Assemble
- With the System Administrator (in our Digital team) ensure Assemble functionality (existing and new), work as required for users and the RSPB
- Provide excellent Customer Care and support to all Assemble Users resolving issues and challenges within our service level agreement.
- Ensure data and metrics from Assemble are available to meet business need, funding bid requirements and our annual reporting requirements internally and externally Identify and champion opportunities to get even more from Assemble to meet our volunteering strategy and improve and enhance our support for volunteers and the user experience on Assemble.
- This role would have an individual specialism but with the ability to be flexible to cover the priorities required across the department and the UK wide needs.
Essential skills, knowledge and experience:
- Comprehensive understanding and knowledge of volunteering innovation, best practice and sector standards.
- Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across an organisation.
- Experience of providing operational advice and guidance on volunteer involvement to people at all levels and building effective stakeholder relationships.
- Experience of working in a customer-focused environment.
- Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
- Strong skills in identifying and analysing problems, issues and areas of improvement, working collaboratively to develop creative strategies and solutions.
- Ability to be proactive, use initiative and work independently.
- Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.
Closing date: 23:59, Friday 24th May 2024
We are looking to conduct interviews for this position from week commencing 10th June 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Actively Interviewing
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JOIN OUR TEAM!
As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.
Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.
Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system.
Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way.
Reporting to: Operations Director & Fundraising Manager
Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.
About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events. Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity.
About You:
You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.
If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!
Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm
Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).
Closing date: 10th May 2024.
Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.
Key responsibilities:
(1) The set up, administration and running of schemes and activities
(2) To deliver marketing and fundraising activities as needed for specific schemes and activities
(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives
(4) To provide support in the running and administration of the charity
Experience and Knowledge
• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)
• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential)
* Experience of marketing and communications (essential)
• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)
• Experience of working within not for profit or charitable sector (desirable)
• Fundraising experience (desirable)
• Knowledge of the challenges facing looked after young people (desirable)
• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)
Skills
• Excellent written and verbal communication skills (essential)
• Excellent time management and organisational skills (essential)
• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)
• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)
• Awareness of data protection legislation (desirable)
Other:
• Relevant work experience
• An enhanced DBS check is a requirement of this role
The right to work in the UK is a requirement for this role.
Live Unlimited’s vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.
The client requests no contact from agencies or media sales.
The Biochemical Society and its wholly owned publishing subsidiary Portland Press Ltd (PPL) are seeking an experienced and influential leader to join us as our new Chief Executive, from January 2025 on the retirement of the current postholder Kate Baillie. You will play a crucial role in shaping and delivering a new strategy to increase our income, partnership, and growth potential.
The Biochemical Society was founded in 1911 and currently has around 5,000 members. It is a learned society that is at the forefront of advancing molecular bioscience, promoting its importance as a discipline, facilitating the sharing of knowledge and expertise, and supporting molecular bioscientists across all career stages.
We are looking for a Chief Executive who can continue to grow our profile and positive reputation. To us, this means continuing our excellent work with our trustees, staff, community and stakeholders, enhancing our growth and building new partnerships.
As our new Chief Executive, you will lead us to empower individuals by developing and diversifying our income, providing inspiring leadership to our committed, expert and established team, and acting as an effective advocate and ambassador for the Society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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The organisation
Every year in the UK, around 100 children are diagnosed with neuroblastoma, a rare and aggressive cancer that mostly affects children under five. Neuroblastoma UK is a small national charity dedicated to finding a cure for this life-threatening disease - and is seeking a talented Senior Communications Officer to help us raise awareness and profile.
For 40 years, we’ve funded leading research to develop new, more effective and kinder treatments for children with neuroblastoma. You’ll be joining us at an exciting time for the charity as look to fund further research projects to help fight childhood cancer and save more young lives, and build our profile across the national media and social media channels, using the support of our celebrity patrons and families.
The role
The Senior Communications Officer is responsible for press liaison, pitching in case studies and news stories about our research to the national press, building relationships with our celebrity patrons and families and creating content for our social media channels. A key part of the role is supporting the fundraising campaigns by helping to draft relevant copy for email campaigns and calls-to-action on social media.
The charity has a small team, so everyone helps with thanking and banking, database management and administrative tasks. And this varied role gives plenty of scope to share creative ideas to develop our portfolio of community activities and challenge events, use your strong communication skills to support fundraisers and apply your excellent organisational skills to track impact and outcomes.
The role currently reports to a committed Board of Trustees, many of whom have a personal connection to the cause.
We are happy to offer a balance of remote and office-based working. Staff receive a range of benefits including 30 days annual leave (exclusive of public/bank holidays), pension and training/development opportunities to help you achieve your full potential.
Responsibilities
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Developing and managing a communications strategy in support of key awareness raising events, fundraising campaigns, funded research, campaigning and family case studies.
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Writing, pitching and distributing press releases to the national media, building up relationships with key journalists.
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Working with the team to develop, maintain and deliver annual social media calendar , developing engaging, impactful and relevant content, monitoring comments and engagements.
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Supporting the team in helping to produce email marketing copy for campaigns and in producing and maintaining content for the website.
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Monitoring research studies and progress so that results can be publicised in a timely way.
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Supporting delivery of a programme of events for the charity.
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Being the first port of call and liaison for media, families, supporters and potential supporters who get in touch with the charity via telephone, email and social media.
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Tracking, monitoring and evaluating impact of our media and social media activities and adapting accordingly.
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Supporting in duties outside of your specific team or department as required
Person Specification
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Demonstrable experience of communications and working with the media and social media channels.
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Microsoft Office skills – especially Excel
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Excellent organisational skills
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Excellent communication and interpersonal skills
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Experience of managing and delivering strategy
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Excellent attention to detail
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Able to work well alone and in a team
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Excellent phone manner
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Ability to deal with sensitive situations with empathy
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Happy and able to work autonomously
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Proactive in optimising existing processes to improve performance
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Proactive in looking for innovative opportunities for Neuroblastoma UK’s fundraising
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Sympathetic to the aims and values of Neuroblastoma UK
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Experience of working with a database – we use Beacon
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Proactive in looking for solutions to any barriers you may encounter - solution focused .
Application Instructions
Please submit CV and cover letter to apply for this role.
The cover letter should detail why you would like to work for Neuroblastoma UK and why you would be a good fit for the role.
If you have any questions, please get in touch.
The client requests no contact from agencies or media sales.
Job purpose and key responsibilities
We are looking for a Programme Officer for our new Women Lead in Emergencies team to help us to achieve our ambition for women’s equal and meaningful participation and leadership in humanitarian and nexus programming.
You’ll support the team to deliver efficient and responsive global technical services for the confederation by managing information and administrative systems for the Women Lead in Emergences global workstream. You will coordinate with CARE offices and Women Lead project teams to keep global information updated. You will provide logistical support to CARE’s Women Lead in Emergencies Community of Practice and work with other team members to produce and curate content for our internal knowledge platforms. As this is a global team, in addition to English, you will be comfortable working in one other of the CARE global languages (Arabic, French and/or Spanish).
Why work for us?
It’s a great time to join both CARE International UK and the global Women Lead in Emergencies team as we embark on an exciting period of growth and change. CARE International UK has a new Chief Executive and a refreshed Vision 2030 strategy focused on Local and Women’s Leadership, Humanitarian Action and Climate Justice. You will be joining the Women Lead in Emergencies team at an exciting time as we expand the team to scale up our Women Lead programming with CARE offices around the world.
About you
We are looking for a programme officer who is committed to women’s rights and gender equality and is excited to learn ‘on-the-job’ in a supportive environment. You will have excellent information technology, communication and organisational skills and a good eye for detail. As this is a new role and global team, you will be motivated by working with others to set up new systems and relationships.
The client requests no contact from agencies or media sales.
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion (HI) is an award-winning international humanitarian and development organisation. Working alongside people with disabilities and vulnerable populations, we take action and raise awareness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
Our UK team is looking for an enthusiastic and committed individual to join us as a Operations Coordinator. This is an exciting and varied role working across many areas of our operations. You will be regularly in touch with colleagues across the network, suppliers and partners. You will also get a chance to gain understanding of our operations in the UK and across the world. If this sounds like the next role for you, we’d love to welcome you to our friendly and dedicated team.
BACKGROUND INFORMATION AND PURPOSE OF THE POST
The Finance and Resources Team is responsible for responsible for HI’s finances, general services and HR in the UK. It comprises the Chief Finance and Operating Officer, a Finance Officer and an Accounting Officer.
The main purpose of this post is:
- To ensure smooth and efficient running of the HI UK office, including office services, IT, internal communications and health & safety
- To act as a key point of contact within the organisation and externally
- To undertake human resources administration for staff and volunteers, including supporting recruitment and follow-up
- To provide administrative support to the Chief Executive, Leadership Team and Board of Trustees
MAIN DUTIES AND RESPONSIBILITIES
Operations
- Maintain the office facilities and environment to agreed service levels
- Act as primary point of contact with the landlord and all suppliers for the office space, proactively dealing with arising issues
- Be responsible for the operation and maintenance of office equipment and IT equipment for all staff and volunteers, and arrange their repair or replacement, in conjunction with the Finance Officer and the Accounting Officer, as need arises
- Act as principal contact person for HI UK’s IT infrastructure and support provider, helping colleagues to access IT support when required and developing and implementing the organisation’s IT strategy
- Manage budget lines associated with running of the office and participate in procurement, primarily of office and IT supplies, liaising with external suppliers.
- Act as designated Health & Safety Officer for the office, including ensuring Health & Safety policies are up to date and being adhered to
- Continually review systems in place within the office, make improvements where required, and communicate these to relevant people
Human Resources
- Provide administrative support and advice for the recruitment of staff, consultants and volunteers, including advertising, interviews, issue of contracts and inductions, liaising with the federation manager and recruitment teams when relevant
- Assist with other HR tasks, including managing staff and volunteer files, managing the HR information system, administrative support for payroll and contributing to updates of the staff handbook
- Support teams on volunteer recruitment, contracts, induction, support and training
- Maintain an up-to-date welcome kit for new starters and provide and coordinate induction training sessions
· Make sure that HR policies and internal processes are updated and well known by all the staff
- Provide support and advice to managers on HR matters, in collaboration with the Chief Finance and Operating Officer and the Chief Executive, including leave management, payroll, pension, changes in contracts or situation, flexible working and flexible hours, diversity and inclusion, potential conflict and interpretation of the Staff Handbook
Administrative support
- Provide administrative support to the Chief Executive, including diary management, preparing and servicing meetings and filing
- Organise and support meetings of the Board of Trustees, including room booking, diary management, preparation of papers, minute-taking and organising catering
- Maintain filing systems
- Deal with enquiries, calls and emails from the public, partners and other HI entities
- Support specific projects as needed
Other tasks
- Contribute to projects led by the Finance and Resources team and the HI UK whole team.
Equal opportunities policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential. Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
The client requests no contact from agencies or media sales.