Administration officers jobs in Bristol

Team: Advocacy 

Location: Remote with travel to Westminster approx. twice a month 

Work pattern: 35 hours per week, Monday-Friday 

Salary: Up to £31,918.98 per year 

Contract: Permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Assistant Advocacy & Government Relations Officer: 

- providing day-to-day support for the whole advocacy team 

- undertaking core advocacy tasks such as leading on daily political and media monitoring

- conducting online research to add value and support overall work of the team 

- providing meeting and event support 

- assisting with preparation of briefings for parliamentary debates 

- reporting on the outcome of campaigns to the advocacy team 

- content creation for the advocacy web pages 

- general administrative duties 

About the Advocacy team: 

The Advocacy & Government Relations team leads the charity in influencing decision-makers and those whose policies, practices and decisions affect cat welfare across the UK. The small, highly motivated team works to influence legislators (national and devolved governments), professional organisations and corporates. The team has successfully influenced the law on microchipping, pet theft and commercial kitten sales in England and worked with the Scottish Government to regulate cat breeding and rehoming activities. The team also runs digital campaigns as part of its strategy. 

What we’re looking for in our Assistant Advocacy & Government Relations Officer: 

- lives within a commutable (within one hour) distance of Westminster 

- experience working in advocacy, public affairs or influencing work (which may include campaigns) and knowledge of UK political systems 

- proven experience extracting relevant information from political monitoring sources 

- strong administration skills, including project and spreadsheet management 

- experience, or an understanding, of dealing with high profile/ VIP individuals e.g Ministers, MSPs, MLAs, MPs, etc 

- experience completing online and desk research 

- experience or understanding of event organisation 

- experience preparing PowerPoint presentations 

- proven ability to multi-task and work independently on own initiative, accurately and under pressure 

- agile, happy to be hands-on and help in all areas of the advocacy team 

- confident using Microsoft Office (Word, Excel, Outlook, Powerpoint, Zoom and MS Teams) 

- knowledge of our work and campaigns and an understanding of the charity sector 

What we can offer you: 

- range of health benefits 

- 26 days’ annual leave plus bank holidays, increasing with length of service 

- Salary Finance, which empowers you to take control of your financial wellbeing 

- and much more, which you can learn about

Application closing date: 20th April 2026 

Virtual interview date: 11th & 12th May 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. anonymised application form 

2. video screening 

3. Virtual interview with task 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Job Title: Partnerships Officer

Duration: Permanent

Hours: Full time – 36 hours per week (job share/part-time considered)

Salary: £32,700 per annum, plus pension and benefits

Location: Homebased

Overall job purpose

The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.

They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.

The Partnerships Officer will support regional teams and communities to scope and develop projects, supporting feasibility, options and project development work as well as business planning, project management and funding. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Sunday 10 May 2026.

The interviews will take place in Northampton on Monday 18 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Title: Health and Safety Officer

Duration: Permanent

Hours: Part time, 21.6hrs across three/ four days per week

Salary: £32,000 - £35,000 (Pro rata £19,200 - £21,000) per annum, plus pension and benefits

Location: Hybrid role between our Bristol office and home working

Overall job purpose

Our Health and Safety Officer will help us embed, maintain, and develop high standards of Health and Safety, across CCT’s whole estate and its people. They will work closely with our small Health and Safety Team to create, implement, and establish our Health and Safety policies and procedures, in accordance with current legislation. They will advocate for, and set an example around, best practice in Health and Safety.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

This hybrid role means that you’ll not only benefit from the collaboration and teamwork that comes from working in our city-centre based Bristol office but also combine this with the flexibility and focused productivity of home working. The modern regional office is located within a eighteenth century church and is only 10mins walk from Bristol Temple Meads.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Thursday 7th May 2026.

The interviews will take place in, Bristol, on Wednesday 20th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

 

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Administrative Officer will play a key role in providing administrative, coordination and financial support across AHS. The role focuses on managing core systems, inboxes and documents, ensuring information is accurate, accessible and compliant. Acting as a central point for organisation, the postholder will coordinate meetings, support teams with routine administrative tasks, and contribute to smooth financial processes. They will help maintain effective workflows in a virtual environment, escalating issues as needed to keep daily operations running efficiently.

Main responsibilities

Administration and Systems Management

• Manage AHS central inbox(es) and escalate matters to the Business Administrator and Business Manager as appropriate
• Provide day-to-day administrative support including preparing, filing, archiving and retrieving documents
•  Manage and update shared digital platforms, databases and documents to ensure accuracy and compliance
• Manage administrative functions such as task tracking in a fully virtual environment

Team Coordination and Support

• Coordinate meetings and workshops, including scheduling and logistics, for AHS team members and external parties as required
• Provide key administrative support during meetings, including business and study meeting minutes as required

Finance Delivery and Support

• Manage the AHS finance inbox, directing queries and escalating issues as needed
• Support invoice processing, including maintaining accurate records
• Prepare payment requests and documentation in line with internal processes
• Maintain up-to-date financial administration files across shared systems

Operational Delivery and Implementation

• Provide hands-on support to teams and managers in rolling out new tools, systems and operational processes that are critical for the success of the longitudinal study
• Support the smooth, day-to-day running of business operations, ensuring tasks and processes are completed efficiently
• Identify operational issues or bottlenecks, propose practical solutions where appropriate, and escalate matters to the Business Administrator and Business Manager

Knowledge, skills and experience

Essential criteria

• Experience of working in a health and/or data research environment
• Qualified to A level or vocational qualifications, or equivalent, plus some experience in a relevant role
• Proficient in Microsoft Office suite of software
• Able to manage information electronically through databases and spreadsheets
• Excellent organisational and time management skills with the proven ability to prioritise and, at times under pressure, produce accurate work to deadlines
• Excellent communication and interpersonal skills with the ability to take ownership of problems and find solutions
• Understanding and experience of using finance systems (e.g. Sage)

Desirable criteria

• Experience of working in an organisation in its infancy or a start-up
• Understanding and experience of using project management tools and techniques

Dimensions

• This is expected to be a full-time post
• AHS is a national organisation, and our activities take place across the UK
• Primarily home working, with flexibility to travel across several geographical locations in the UK

Application Process

Please apply  with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.

The closing date for this position is 26 April 2026  

Interviews are currently expected to be held during the week commencing 08 June 2026

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2025. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Main Role & Responsibilities

Working with approximately 45 staff, the HR & Admin Officer will provide effective and well-organised HR and administrative support across the organisation. The role ensures smooth people processes, reliable administrative coordination and highquality support for the CEO and Senior Leadership Team (SLT).

The role also plays a key part in bringing colleagues together by coordinating internal events, including the planning and delivery of all-staff Together Days. 

Our commitment as a People Team is to help the wider staff group on their journey within Ygam. We aim to provide an environment which brings out the best in our team, so that they can provide the best possible service to the people we support.

Who are we looking for?

We are looking for an organised and proactive HR & Admin professional who is motivated by supporting people and contributing to our cause. 

If successful in this role, you will be a trusted first point of contact for colleagues and a discreet, reliable support to senior leaders. With excellent attention to detail and strong IT skills, you will manage the employee lifecycle, maintain accurate records and coordinate diaries, meetings and travel. 

You’ll also play a key role in creating a positive colleague experience, including bringing people together through well‑planned internal events. Above all, you’ll share our values and enjoy helping a purpose‑driven organisation to make a difference.

Role Requirements

Duties will include but not be limited to:

HR Support

• Act as a first point of contact for routine HR queries, providing timely and professional advice.

• Administer the employee lifecycle, including onboarding, contracts, changes of terms, probation and leaver processes.

• Maintain accurate and confidential employee records, ensuring GDPR compliance at all times.

• Support recruitment administration, including interview coordination, offers and pre-employment checks.

• Provide administrative support for absence management, performance reviews and appraisal processes.

• Assist with HR reporting and people data as required.

CEO & Senior Leadership Team Support

• Provide confidential and proactive administrative support to the CEO and SLT.

• Coordinate diaries, meetings and scheduling, ensuring effective use of time.

• Book and manage travel arrangements, including transport, accommodation and itineraries.

• Arrange and prepare meeting rooms, including room bookings, catering and technology requirements.

Together Days & Internal Events

• Take ownership of the planning, booking and coordination of all-staff Together Days.

• Source and manage venues, suppliers, catering, travel and accommodation as required.

• Coordinate logistics, timelines and budgets to ensure events run smoothly.

• Communicate clearly with colleagues before and after events.

• Gather feedback to support continuous improvement of future events.

Administration & Office Support

• Provide general administrative support to ensure the effective running of the organisation.

• Maintain HR templates, policies and people documentation.

• Support invoice processing and supplier administration linked to HR and events.

• Act as a reliable point of contact for internal administrative queries.

At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work.  We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

Person Specification 

Essential

• Previous HR Officer/administration experience.

• CIPD L3 qualification (or working towards).

• Experience in working with senior stakeholders.

• Excellent knowledge and proficiency with MS Office tools and an aptitude for learning new software and systems.

• Excellent communication skills, both verbal and written, with a high level of professionalism and discretion.

• Excellent organisational and time management skills plus ability to multi-task and work to deadlines within a busy environment.

• Flexible team player, excellent interpersonal skills and a willing to adapt to changes.

• Experience in developing and maintaining internal processes and filing systems.

• Confident in dealing with difficult conversations and complex situations.

• Ability to work independently with minimal supervision, while also functioning effectively as part of a team.

• Commitment to the mission and values of the organisation, with a genuine passion for making a positive impact.

• Professional and positive manner and approachable to establish and maintain good working relationships at all levels.

• Understanding of (and commitment to) an inclusive culture.

• Employment rights to live and work in the UK

Desirable

• Experience of organising events or staff away days.

• Previous experience of working within the Charity sector.

• Working knowledge of Health & Safety requirements.

We have an exciting opportunity for an experienced Salesforce Administrator to play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

This is a a unique opportunity has arisen within a national breastfeeding charity to support the organisation through an exciting new phase of development. 

The ABM is a small but growing national charity. To support our expanding activity, we are creating a new role that provides comprehensive administrative and operational support across the organisation. The Team Support Officer will ensure the smooth running of core processes while also assisting colleagues working across all functions, including but not limited to, fundraising, communications, training, governance, and events.

This new post integrates and expands on previous administrative functions, providing flexible operational support across all areas of ABM’s work. It replaces the former Administrator and Admin Assistant roles, bringing together core administrative functions with additional capacity to support ABM’s strategic growth.

Senior Business Support Officer

Finance & Operations | Remote (UK-based)

Salary: £40,000 per annum

Hours: Full-time (35 hours per week)

Location: Home-based with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2028 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources; to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.  

As we enter an exciting new phase of growth and influence, we’re looking for a highly organised and proactive Senior Business Support Officer to play a key role in supporting our operations.

About the Role

This is a pivotal position at the heart of the organisation. You will provide high-quality operational, governance, and administrative support, ensuring we run efficiently, compliantly, and in line with best practice. You’ll work closely with senior leadership, the CEO, and the Board of Trustees, acting as a central point of coordination across teams.

Key Responsibilities

• Governance Support
• Orgnisational planning and policies
• HR support
• IT support

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Tuesday 14th April 2026 at 11:00

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.

Thank you for your interest in Population Matters.

#Senior Business Support Officer #Business Support #Governance #Senior Governance Officer

Ready to take on a role where your work supports a meaningful cause?
 
This is a great opportunity to join a purpose-led LGBTQ youth charity as their Interim Education Programmes Officer, supporting the delivery of a nationwide schools programme that empowers young people and promotes inclusion.

This role would suit someone who enjoys being highly organised, working in a fast-paced environment, and making a tangible difference through programme coordination and stakeholder engagement.
If you have previous experience in programme coordination or administration - particularly within a charity or non-profit setting – this could be the role for you!
 
Role: Interim Education Programmes Officer
Organisation Type: LGBTQ Youth Charity
Salary/Rate: £15.87 per hour
Working Arrangements: Part-time (3 mornings per week, 8am - 1pm – Mondays essential)
Location: Fully remote (optional office access in Victoria, London)
Employment Type: Temporary position
Duration: Approx. 1 month (term-time only)
Start Date: 20th April
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Interim Education Programmes Officer, you’ll play a central part in ensuring the smooth delivery of a national School Talks programme during a particularly busy period.
 
You’ll work closely with schools and volunteers to coordinate bookings, support delivery, and keep everything running seamlessly behind the scenes.
 
What You’ll Be Doing
 
You’ll play a key role in keeping a busy national schools programme running smoothly during a peak period.
 
Expect a varied and rewarding role where you’ll:

• Coordinate bookings and liaise with schools across the UK
• Support and communicate with a network of young volunteers
• Manage programme administration and maintain accurate records (Salesforce)
• Help deliver impactful School Talks sessions nationwide
• Ensure a seamless, high-quality experience for schools and volunteers

About You:

• Strong administrative and organisational skills
• Confident communicator, comfortable with a range of stakeholders
• Experience in programme coordination, education, or a charity/non-profit setting
• Ability to juggle multiple tasks in a fast-moving environment
• Comfortable working remotely and independently
• Experience with Salesforce (desirable, not essential)
• A genuine passion for inclusion and alignment with LGBTQ values

Why Apply?
 
Be part of a mission-driven organisation creating real social impact
Flexible, fully remote working pattern  
Join a supportive, friendly, and purpose-driven team
A brilliant short-term opportunity to add meaningful experience to your CV
 
Interested?
 
Apply now to be part of a passionate team supporting an impactful school’s programme at a crucial time!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

AHF is seeking to appoint 3.5 FTE new Grants Officers to help deliver our core grants and advisory programme across England. These roles have been created following the recent announcement of significant new investment, which will support the expansion of the Heritage Revival Fund through to March 2029. This investment will enable AHF, in partnership with DCMS and Historic England, to provide grants to hundreds of communities across England, helping them bring neglected historic buildings back into use.

The postholders will be responsible for assessing and managing a caseload of projects within a defined area of England, joining an existing team of Grants Officers. They will advise and guide projects through each stage of the project lifecycle, from early viability through to capital works. They will ensure that grants, where offered, are allocated and monitored in accordance with programme criteria and priorities and will work closely with external partners to support shared objectives.

We are looking for candidates with strong experience in grant-making and project management, who can work collaboratively as part of a remote team and who can demonstrate a clear interest in AHF’s mission to promote the conservation and sustainable re‑use of historic buildings for the benefit of communities across the UK. Applicants must also have strong numerical and written skills and confidence using common IT and office systems.

We are seeking to fill three FTE positions and one 0.5 FTE position to cover the Midlands, East of England, Yorkshire & Humberside and North East England so we are particularly keen to hear from applicants in these areas. All roles will be home-based.

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

 

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

Evolve Counselling is a long‑established Cambridgeshire charity providing professional, affordable mental‑health support to individuals, organisations and communities. Each year, Evolve delivers thousands of counselling sessions through a team of trained, accredited counsellors working across the East of England region.

Our mission is to deliver counselling services to adults at the lowest possible cost, wherever possible seeking to subsidise sessions for those on low incomes. We do this through a mixed model of commissioned services, private counselling, and grant‑supported provision. By working to grow and foster a membership body of professional counsellors, Evolve strives to improve access to quality counselling and psychotherapy for all, and to create a positive working environment for those in the profession.

The CEO role provides strategic and operational leadership to drive Evolve’s growth, sustainability and impact. The position delivers effective organisational management, high‑quality service delivery, robust governance, regulatory compliance, and a positive staff culture.  Working in conjunction with the board, this is an exciting opportunity to shape the organisation’s future, ensuring that Evolve remains a trusted, quality and sustainable source of mental health support for years to come. 

Following several years of successful internal stabilisation—strengthening governance, staffing, and operational systems—the charity is ready to enter a critical period of transformation and growth. Our current CEO plans to retire in September 2026, having laid strong foundations for what must come next.

Our new CEO will lead Evolve into this next phase—strengthening partnerships, expanding referral pathways, stabilising revenue streams, and championing accessible counselling across our communities.

We are looking for a CRM & Data Officer to take ownership of HorseWorld’s supporter data and CRM system—ensuring it is accurate, compliant and actively enabling our fundraising to grow.

At HorseWorld, we believe in the power of horses to change lives.

For over 70 years, we’ve rescued, rehabilitated and rehomed horses, ponies and donkeys in need. Today, that work reaches further—through our Discovery programme, we partner rescued horses with children and young people who are struggling in mainstream education, helping them rebuild confidence, connection and a sense of possibility.

We are growing our impact, and with that comes the need for strong foundations.
Behind every donation, every supporter, every horse and every young person we reach, there is data we must be able to trust.

This role sits at the heart of that.

The Role

This is a pivotal role within our fundraising team. You will be the person who makes sure our systems work, our income is correctly recorded and reconciled, and our data is handled with care and integrity.

You will work closely with fundraising and finance colleagues, and with the CEO, to ensure that our data not only meets regulatory requirements, but supports better decisions, stronger relationships and increased income.

This is not just about maintaining data.
It’s about making it useful.

Key Responsibilities

CRM & Data Management

• Own and manage HorseWorld’s CRM system, ensuring data accuracy, integrity and usability
• Act as system administrator and lead on any future development or upgrades
• Produce reports and insights to support fundraising performance and decision-making
• Support colleagues to use the CRM effectively through guidance and training

Data Protection & Compliance

• Work with the CEO to ensure compliance with GDPR and relevant fundraising regulations
• Act as a key point of contact for data protection queries and audits
• Maintain clear processes, documentation and staff understanding of data responsibilities

Fundraising Operations & Financial Reconciliation

• Reconcile all fundraising income through the CRM with the Accounts team on a monthly basis
• Ensure all income streams (online platforms, standing orders, events, etc.) are accurately recorded and monitored
• Support fundraising activities and events with data and financial processes

Gift Aid

• Manage and improve Gift Aid processes to ensure efficiency and compliance
• Submit accurate monthly claims and maintain robust records
• Ensure readiness for HMRC inspection at all times

Lottery Administration

• Record and monitor lottery income
• Complete required returns to the Gambling Commission
• Ensure compliance with all relevant regulatory requirements

About You

You are someone who takes pride in getting things right.

You are naturally organised, detail-focused and comfortable working with data, systems and processes. You understand that accuracy matters—not just for compliance, but because it underpins trust, income and impact.

You are equally comfortable working independently and as part of a team, and you bring a practical, problem-solving mindset to your work.

You don’t just keep systems running—you look for ways to make them better.

Experience & Skills

Essential

• Experience working with CRM systems and managing data accurately and systematically
• Strong Excel and IT skills
• Experience in administrative roles involving finance and/or donor data
• Confidence in reconciling income and producing reports
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and analytical thinking

Desirable

• Experience in a fundraising or charity environment
• Knowledge of Gift Aid and charity income processes
• Experience with Beacon CRM or similar systems
• Understanding of GDPR and data protection requirements

Personal Qualities

• Aligned with HorseWorld’s values: Caring, Collaborative, Proactive, Adaptable, Inclusive
• A collaborative team player who builds strong working relationships
• A proactive problem-solver with a “can do” attitude
• Comfortable taking ownership and working with minimal supervision
• Motivated by the impact of our work with horses and young people

Why This Role Matters

Every donation we receive, every supporter we engage, and every programme we deliver relies on data being accurate, compliant and usable.

In this role, your work will directly support:

• the growth of our fundraising income
• the strength of our supporter relationships
• and ultimately, the number of horses and young people we can help

It’s a role with real responsibility—and real impact.

You will work within the Operations Team, and closely with the Operations Lead, to provide project support to Housing Matters’ internal development. This will include supporting the monitoring and evaluation and quality processes and supporting the finance and reporting elements of the charity.