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Page 20 of 31
Billingshurst, West Sussex (On-site)
£28,000 - £30,000 per year
Part-time (15 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Overview
The Sheldrick Wildlife Trust UK is seeking a dynamic and experienced individual to manage our online shop. This hands-on role is vital in supporting our mission to protect wildlife and habitats in Kenya. The successful candidate will be involved in all aspects of the online store, ensuring a seamless and engaging shopping experience for our supporters.

This is a part-time role at 0.4 FTE (15 hours per week), offer a pro rata salary of £28,000 - £30,000 based on experience.

Key Responsibilities to include:

Online Store Management

  • Handle the day-to-day operations of the online shop including ensuring efficient order processing, stock management, quality control of incoming stock, processing customer returns, helping the team with packing orders during busy periods, and ensuring consistently high levels of customer service.
  • Plan for the busy Christmas period by assessing workload and engaging the assistance of temporary staff, volunteers and the wider team as necessary.
  • Conduct periodic stocktakes to ensure accuracy and reduce shrinkage, identifying any errors and training issues.
  • Recommend to the Executive Director any updates to the online store's website to ensure it is user-friendly, visually appealing, and regularly refreshed with new products and promotions.
  • Work closely with the Executive Director to develop and implement strategies to drive website traffic and sales.

Product Development and Sourcing

  • Identify and recommend new products that will align with the SWT's mission, appeal to supporters and offer a minimum required ROI.
  • Manage timely procurement of products and packing materials.
  • Develop and maintain good working relationships with suppliers.
  • Create new product listings on Shopify including all relevant back-end product information.
  • Write compelling descriptions for product listings, creating and adding appropriate imagery.
  • Support Communications team in providing imagery and copy for featured products in monthly charity e-newsletter.
  • Create visuals for shop adverts as requested by Executive Director.
  • Review and update shop banners/landing page imagery seasonally to keep shop appearance fresh and inviting.

Volunteer Management

  • Train and supervise volunteers in picking/packing, stocktaking and quality control.
  • Assist in maintenance of the volunteer rota, organising volunteer support as needed based on tasks available, including forward planning for busy seasonal periods.
  • Periodic review of output of volunteers to raise training issues where necessary to ensure standards are maintained.

Financial Management

  • Manage the online shop budget, monitoring expenses and revenue to ensure financial targets are met.
  • Work with the Director of Finance to propose the annual online shop budget for Board approval.
  • Produce stock reports for the auditors and be the main point of contact for the annual audit of stock.
  • Analyse sales data to identify trends and make informed decisions about product offerings and pricing strategies.

Customer Engagement

  • Provide excellent customer service, addressing enquiries and resolving issues promptly and effectively.
  • Review global shipping methods and suppliers; recommend to the Executive Director and implement changes to make delivery to customers as smooth as possible.

Reporting and Analysis

  • Generate regular reports on sales performance, stock levels, and customer feedback.
  • Use data insights to propose and implement improvements to the online shop's operations and customer experience.
  • Working closely with the Director of Finance, provide reports and insights on the shop data for the Board.

Qualifications

  • Bachelor's degree or post-school qualification in Business, Marketing, or a related field.
  • Proven experience in managing an online shop or e-commerce platform.
  • Strong understanding of online retail best practices, including pricing, digital marketing, and customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Passion for wildlife conservation and the mission of the Sheldrick Wildlife Trust UK.

Applications

If you believe you are well suited to the role, please send us your CV and one-page cover letter. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time.

Closing date for applications is 28th May, if you do not receive an invitation for an interview by 4th June, then you have unfortunately not been shortlisted.

All applicants must have the right to work in the UK. We are not able to support visa or work applications for this role. (No agencies).

Job Type: Part-time

Pay: £28,000.00 - £30,000.00 pro rata

Expected hours: 15 per week

Benefits:

  • Company pension
  • Free parking

Work Location: In Office

Posted by
Sheldrick Wildlife Trust View profile Organisation type Registered Charity
Sheldrick Wildlife Trust logo Play
DSWT_Mia Collis_June24-7-jackson and mwinzi.jpgDSWT_Mia Collis_June24-88chamboi4.jpgvoi-2024-1.jpg
Posted on: Monday, 5 May 2025
Closing date: 28 May 2025 at 22:00
Job ref: STLRM2025
Tags: Administration, Business Development, Retail / Sales, Customer Service, Commercial, Conservation, Customer support, Data Analysis, Ecommerce, Environment / Animal, Fashion, Procurement, Product management, Web, Wildlife

The client requests no contact from agencies or media sales.