Administration support jobs

London Gypsies and Travellers (LGT) challenges social exclusion and discrimination, working for change in partnership with Gypsy and Traveller communities living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.

We offer accommodation advice and advocacy, family services and a youth mentoring programme that support hundreds of families and individuals each year. Our community development, research, policy work and campaigns are rooted in community involvement and lived experience and aim to create long-term positive change for Gypsies and Travellers across London and an end to the discrimination they face every day.

We are a small, committed and supportive team of 12 staff who seek to live out our organisational values throughout our work: Collaboration, Courage, Empowerment, Inclusivity, Equity, Community. 

LGT is an equal opportunity employer and values diversity in its workforce. We strongly encourage applications from Gypsy and Traveller communities. 

About the role

This Operations & Administration Coordinator role is a diverse and hands-on role, covering a wide range of tasks and responsibilities that are essential to the smooth, efficient running of the organisation. It's a part-time position for three days (21 hours) a week.

You will provide day‑to‑day operational coordination across IT systems, office management, finance administration and HR processes, alongside varied administrative support. Acting as a central point of contact, you will work closely with colleagues, external suppliers and advisors to ensure our working environment, systems, policies and processes are practical, compliant and support staff to do their best work.

The role works with all staff and external suppliers, particularly the Resilience Strategy Lead, Finance Officer, CEO and external IT support providers.

Please review the job description attached below for more detailed explanation of key responsibilities and requirements. 

About you

The role is ideal for someone who is adaptable, organised and enjoys problem‑solving and improving systems. You’ll be comfortable juggling multiple priorities, communicating clearly with people with different levels of technical knowledge, and working independently while staying connected to a small team.

This is a varied role and we don’t expect you to already be an expert in all of the responsibility areas. We welcome applicants with different strengths and backgrounds and there is plenty of scope to learn and develop in the role. We’ll support you to do this through supportive line-management, development opportunities and training where needed.

Although solid IT skills and knowledge are essential, this is not a technical specialist role - the emphasis is on coordination and oversight, liaising between colleagues, external advisors and technical support, and following issues and projects through to completion.

How to apply

Review the detailed Job description below. Using the 'click to apply' button, please send us your CV and a cover letter (max 800 words) addressing the questions below:

1. Why are you interested in this role with London Gypsies and Travellers?

2. What experience and skills would you bring to the role?

Please refer to the key responsibilities and person specification when preparing your application. Applications without a cover letter will not be considered.

Closing date: Monday 18 May, 23:30pm

Interviews: Tuesday 26 May (stage 1), Monday 1 June (potential stage 2)

Please note: Applicants must have the right to work in the UK. We are not accepting CVs or applications via recruitment agencies for this role. 

Job Title: Referrals Coordinator

Salary: £25,000 - £29,500 per annum

Team: Care Admin

Hours: Full Time, 37.5

Contract Type: Permanent

Location: Christopher's, Guildford, Surrey GU3 1LP

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Referrals Co-Ordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

This role will provide administrative support for the referrals of children and young people to our service and to assist in the caseload reviews processes.

Due to the nature of this role, it will be office based.

About you

This role requires you to have excellent oral and written communication skills, with the ability to communicate effectively and the ability to work under pressure and manage a changing workload.

You will also need experience of working with Microsoft365 applications including Word and Outlook as well as database packages, websites and social media platforms.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

​Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Camellia Kavanagh if you have any questions about this role.

Anticipated Closing Date: 08 May 26

Interview Date:18 May and 20 May 26

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

We have an exciting opportunity to join the Drive team in Lancashire following the expansion of the service. We are looking for a Co-ordinator to provide the administration for our DAPP’s (Domestic Abuse Perpetrator Panels). We are looking for someone who believes in behaviour change work and who has an interest in working closely with the Police and our partners to take forward this critical role within the service. 

The Role

The Co-ordinator will receive and process referrals into Drive and will produce agenda’s and minutes for monthly multi-agency DAPP meetings. You will provide administrative support to the wider team and access the police systems to research information for the panel. You will support the Service Manager in providing data for reporting to Drive Central and the commissioners. 

About you

You will bring a solid foundation of IT, English and numeracy skills, supported by confidence using Microsoft applications and managing high-volume workloads. You can adapt to changing demands, communicate clearly in writing and in person, and work well as part of a team. Experience in areas such as domestic abuse, violence against women and girls, or offender management is helpful, as is familiarity with police or or offender-related systems. You understand risk, safeguarding, and the behaviours associated with domestic abuse, and you can apply this knowledge when handling information or supporting multi-agency work.

This role suits someone who can plan their workload, follow set procedures, and work with a variety of internal and external contacts. You will represent the service professionally, maintain confidentiality, and support the ongoing delivery of the Drive Project.

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives.

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check and Police vetting.

Please note: We are running an active interviewing process for this role. Rather than waiting until the application deadline to begin reviewing candidates, we start reading applications and speaking with people as they come in.

This means interviews may take place throughout the advertising period, and the role may be filled before the closing date if we find the right candidate early.

If you’re interested, we encourage you to apply as soon as possible so you can be considered in the first round of conversations.

We are looking for an organised individual to support the delivery and growth of the mass participation events programme by providing high-quality stewardship to supporters and effective administrative support to the team. The role will contribute to achieving participant and income targets by ensuring an excellent supporter experience. 

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time. The mass participation events team is a group of forward thinking individuals who are looking for an organised and efficient individual to join their team.

Outdoor and Sustainability Education Specialists (OASES) are seeking to appoint a highly organised and proactive Office Administrator to join our friendly and passionate team.

This is an exciting time to join OASES as we continue to grow our reach and impact. We are a charity committed to creating a more sustainable world where all children can thrive, and we are looking for someone who shares our values and enthusiasm for sustainability, education and community.

This is a varied and hands-on role at the heart of the organisation. The successful candidate will play a key role in the smooth day-to-day running of the office, supporting both administrative systems and essential financial processes.

About the role

You will:

• Manage day-to-day office administration, including handling enquiries, coordinating bookings and maintaining effective systems
• Provide a warm and professional front-of-house service, welcoming visitors and supporting communications
• Support OASES’ communications, including website updates, social media and email mailouts
• Assist with the organisation and preparation of resources and equipment for programme delivery
• Undertake financial administration tasks, including processing invoices, maintaining accurate records and supporting basic bookkeeping processes

About you

We are looking for someone who:

• Is highly organised, reliable and able to manage a varied workload
• Has strong ICT skills, including Microsoft Office, and ideally experience with tools such as Canva, XERO or WordPress
• Has good attention to detail, particularly when working with financial and administrative data
• Is confident communicating with a wide range of people and provides excellent customer service
• Enjoys working as part of a team and is willing to take a hands-on approach to support the wider organisation

The ideal candidate will be friendly, flexible and proactive, with a willingness to contribute to all aspects of office life—from administration and communications to supporting resource development and team activities.

An Enhanced DBS check will be required for this role.

Application Deadline: Monday 11th May 2026, 9am
Interview Date: Friday 15th May 2026

East End Community Foundation (EECF) is an innovative, fast-paced and growing grant-making foundation, working with donors and coordinating charitable giving to ensure donations reach those who need it most. 

The East End of London has experienced exceptional economic growth, but unfortunately the immense wealth and opportunity in places like Canary Wharf and the City continues to sit alongside some of the most deprived parts of the country. Through our grant-making programmes across Tower Hamlets, Hackney, Newham and the City of London we aim to address poverty and tackle inequality. In 2025/26 we distributed over £1.4m in grants, and we intend to increase our grant making year on year to provide greater and longer-term support so we can continue to make a difference to the lives of local people by supporting vital community-based projects.

EECF is at the forefront of place-based giving with our Life Chances campaign bringing together stakeholders across voluntary, commercial, and statutory sectors to improve the lives of the most vulnerable in our society – children and young people and pensioners. Our Youth Advisory group places decision-making in the hands of local young people, and we aim to increase our participatory grant making over the coming year, engaging a wider group of residents. In 2026, we will be launching new funds supporting women and girls’ initiatives, young care leavers, and tackling digital inequality.   

We are looking for a committed individual with knowledge of the local area to join the Grants and Programmes Team. The Grants and Projects administrator plays a pivotal role in supporting the successful distribution of grants to voluntary and community sector groups and our events convening residents, donors and grantholders.

The ideal candidate will be highly efficient with experience of working in a busy environment, have excellent customer service and IT skills combined with a proactive, problem-solving approach. No previous grant-making experience is required, and full training in our systems and database will be provided. You will be joining a small, committed team and undertaking a wide variety of tasks. You should be a team player with energy and enthusiasm as well as an understanding and passion for the local community. 

East End Community Foundation (EECF) is an innovative, fast-paced and growing grant-making foundation, working with donors and coordinating charitable giving to ensure donations reach those who need it most. 

The East End of London has experienced exceptional economic growth, but unfortunately the immense wealth and opportunity in places like Canary Wharf and the City continues to sit alongside some of the most deprived parts of the country. Through our grant-making programmes across Tower Hamlets, Hackney, Newham and the City of London we aim to address poverty and tackle inequality. In 2025/26 we distributed over £1.4m in grants, and we intend to increase our grant making year on year to provide greater and longer-term support so we can continue to make a difference to the lives of local people by supporting vital community-based projects.

EECF is at the forefront of place-based giving with our Life Chances campaign bringing together stakeholders across voluntary, commercial, and statutory sectors to improve the lives of the most vulnerable in our society – children and young people and pensioners. Our Youth Advisory group places decision-making in the hands of local young people, and we aim to increase our participatory grant making over the coming year, engaging a wider group of residents. In 2026, we will be launching new funds supporting women and girls’ initiatives, young care leavers, and tackling digital inequality.   

We are looking for a committed individual with knowledge of the local area to join the Grants and Programmes Team. The Grants and Projects administrator plays a pivotal role in supporting the successful distribution of grants to voluntary and community sector groups and our events convening residents, donors and grantholders.

The ideal candidate will be highly efficient with experience of working in a busy environment, have excellent customer service and IT skills combined with a proactive, problem-solving approach. No previous grant-making experience is required, and full training in our systems and database will be provided. You will be joining a small, committed team and undertaking a wide variety of tasks. You should be a team player with energy and enthusiasm as well as an understanding and passion for the local community. 

We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.

Key responsibilities:

• Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
• Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
• Act as a keyworker for allocated clients, offering consistent support and engagement
• Carry out regular welfare checks and monitor clients’ physical and emotional presentation
• Support safeguarding practices and report concerns in line with policy
• Assist with drug and alcohol testing in line with training and procedures
• Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
• Follow health & safety, infection control, and lone working procedures at all times.
• Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
• Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
• Maintain accurate electronic records and contribute to handovers and team communication
• Support with practical tasks as required, including maintaining clean and safe communal environments

Essential criteria:

• Experience in a support, care, or people-focused role
• Strong verbal and communication skills
• Understanding of safeguarding and willingness to follow safeguarding procedures
• Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
• Ability to build professional and supportive relationships with vulnerable individuals
• Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
• Basic computer literacy and confidence using electronic systems
• Calm, reliable, and compassionate approach, including in challenging situations
• Willingness and ability to work across different shift patterns, including some weekends, as required by the service

Desirable:

• Experience in mental health, substance use, recovery, or related services
• Understanding of trauma-informed approaches
• Experience of key-working or supporting individuals with complex needs
• Knowledge of detox or recovery pathways
• Experience liaising with community or statutory services
• Experience working in a multidisciplinary team

We offer:

• Full training and ongoing development with scope for progression
• Supportive team environment
• Regular supervision and reflective practice
• Opportunity to be part of a new and developing detox service

This role requires working shifts, including evenings, weekends, and potentially nights.

Enhanced DBS required.

We are excited to be recruiting a part-time Finance & Operations Officer. 

‍The Foundation for Common Land provides a single voice to co-ordinate knowledge and share learning across Common Land. We work with commoners’ associations and federations, owners of common land and farming bodies as well as environmental NGOs, and government bodies such as the Defra group, including the Rural Payments Agency and Natural England.

‍This role is central to the organisation’s success, a lynch pin for the team, you will work closely with our Operations Director to support our small but mighty team to meet our charitable objectives.  This is a varied role covering multiple operational areas including payroll coordination, organisational operations, financial administration, and project support. Given the versatile nature of the responsibilities and the small team size, candidates will need to demonstrate flexibility, adaptability, and the ability to take ownership while working independently. 

We are looking for an experienced and reliable candidate to join our friendly and flexible team at an exciting time of growth. If this sounds like you, then we’d love to meet you.

‍Contract type: Permanent

‍Contractual hours: 18.75 per week (0.5), flexi-time to be agreed with line manager

‍Location: Hybrid role.  It is expected that you would work from our central Ambleside office a min of two days a week.

‍Salary: £27,000 - £37,000 FTE, dependent on experience

‍To apply: Please send a CV and covering letter explaining how your skills and experiences meet the specifications in the Job description by 23.59 on Sunday, 17th May 2026. 

‍Interviews: Will be in person at our Ambleside office on Wednesday, 27th May 2026

‍ Find the full job description here

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas. 

We are looking for support mainly in fundraising and communication to work closely with our management team to assist, develop and manage the Charity fundraising so that it can fulfil its growth ambition. A part of the role is also administrative tasks to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you. 

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.

MAIN PURPOSE OF JOB:

· To support the comms/fundraising administration as part of the org strategy (70%)

· To support the senior staff team with administration across its operations (30%)

MAIN OUTCOMES OF THE JOB:

Effective and efficient communications with stakeholders and the public (40%)

· Scheduling audience-specific, engaging and shareable content in different formats

· Regularly posting across our social media platforms (Instagram, LinkedIn, Facebook) and monitoring engagement to increase our following

· Copywriting for website, event marketing, social media

· Update and manage charity website as needed

· Working with the Communications Manager to create a quarterly newsletter to be shared with the public and our supporters

Improve fundraising efficiencies across the charity (30%)

· Support with any event administration, such as booking events, scheduling meetings, and preparing communications materials

· Updating Mailchimp & JustGiving database post events

Improving organisation efficiency (20%)

· Acting as the main interface with IT support

· Oversee organisation calendars, including recordkeeping for absence, sickness and leave

· Schedule mandatory training for the team, such as First Aid

· Handling mail correspondence, management of the admin@ and info@ mailboxes, forwarding queries, incoming referrals

Support of CEO (10%)

· Coordinate Team meetings in the calendar

· Any other support the management might need

Working conditions (e.g., hours of work, any travelling required etc):

· Part-time (16 hours) per week, permanent post – Further potential to increase hours in future.

· 25 days annual leave per year pro-rata, plus bank holidays.

· Pension in line with government auto-enrolment legislation.

This job description is not meant to be exhaustive and is subject to annual review and amendment, by consultation.

Prospectus are delighted to be supporting our client with the recruitment of a People and Culture Administrator role.

The organisation supports children, young people and families facing bereavement, as well as parents and carers of children with life-limiting conditions, providing specialist services, training and support across the UK. Following a recent merger, the organisation has strengthened its reach and impact, bringing together two leading charities to provide even greater support to grieving children and families nationwide.

This People and Culture Administrator role is available on a permanent contract and part-time basis (20-28 hours a week). The salary on offer for this role is £26,500 FTE. This is a hybrid role, where your time will be split between the Gloucester office and home working, with occasional UK wide travel to events and meetings.

Within this People and Culture Administrator role you will provide comprehensive administrative support to the People and Culture Team across staff and volunteer recruitment, onboarding, documentation, data management, record‑keeping, inbox and calendar monitoring, reporting, meeting support, and responding proactively to queries, while carrying out additional agreed tasks as required.

To be successful in this role, you will be a flexible and collaborative team player. You will have excellent organisational and time‑management skills, with the ability to prioritise effectively and meet tight deadlines. You will have strong written and verbal communication skills. You will be able to work quickly and accurately with data. You will have strong IT capabilities and the confidence to use your own initiative. 

Desirably, you will have previous experience in HR or administrative-focused role and/or experience

working in a charity.

For this role, the postholder must hold a valid driving licence and access to their own vehicle. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.  

The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society’s CRM database and undertake financial and general office administration. They also support the delivery of the Society’s annual programme of in-person, online and hybrid events.

Main Responsibilities

• Acts as the main point of contact for Society Fellows, prospective Fellows and general enquiries by telephone, email, letters and in person
• Assists with application, Fellowship and subscription queries and Fellowship applications and sends welcome packs to new Fellows
• Administers and updates database records and provides reports from the database (for example, mailing lists for sending biannual newsletters and other printed items to Fellows)
• Assists the Finance Manager with financial administration relating to Fellowship, including standing orders, credit notes, direct debits and Gift Aid, renewals and various mailings
• Assists Fellows with website login access and event bookings
• Monitors the Society’s main email inboxes, responding to queries or forwarding to other colleagues as appropriate
• Produces the monthly Fellows e-newsletter and additional e-mailings as required
• Undertakes general office administration, including meeting room bookings, booking accommodation for Trustees, printing meeting papers and mailings
• Supports with the operational delivery of Society events, including Eventbrite and survey-related tasks for Fellows-only events, liaising with speakers, arranging travel and accommodation, uploading recordings of Fellows-only events to YouTube, and attending and helping at events as required
• Contributes to internal quarterly reports
• Processes and posts merchandise orders

Job Title: System Administrator 

Reporting To: IT Security Manager

Salary Range: Up to £40,000

Contract Type: 12-Month Fixed Term Contract 

Location: London or Sheffield (Hybrid working afforded) 

Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Essential to this role is for the System Administrator to be the technical owner for Microsoft cloud and endpoint management: enabling the merger programme, delivering a secure, standardised M365/Entra/Intune environment, and supporting ISMS and Data Protection implementation through the implementation of Technical Controls, in collaboration with Managed Service Provider.

In addition - be the technical owner of other non-Microsoft platforms, as the organisation merges and rationalises the non-Microsoft platforms in operation.  

Duties and Responsibilities 

 M365 / Entra ID

• Manage Entra ID configuration: users/groups, roles, access governance, Conditional Access, PIM (where used), guest access, SSO integrations.
• Maintain authentication and security posture: MFA enforcement, risky sign-in/user remediation, break-glass account readiness, identity audit readiness.

Endpoint management (Intune)

• Own Intune configuration: device compliance, configuration profiles, security baselines, app deployment, update rings, BitLocker policy/reporting.
• Confirm and improve Windows Autopilot processes: enrolment profiles, device naming, standard build, app packaging, and onboarding experience.

Azure Data

• Support the Data Teams via the implementation and management of integrations between the IT infrastructure and the Data infrastructures. This would include areas such as SSO implementations for key apps.
• Support the limited number of Azure Servers currently operating, with Sharp.

Email security & collaboration controls

• Defender skills
• Support implementation of DLP & Data Classification policies.
• Support rollout and tuning of E5 security capabilities and/or Email Security Gateway integration
• Improve Exchange and SharePoint/OneDrive configurations: anti-phish/spam policies, mail flow hygiene, external sharing controls, retention/labels where agreed.

Telephony / Entra Integration

• Integrate mobile devices (both COPE and BYOD) into the Entra environment, with support from Sharp
• Support the transition from 8x8 to Teams Voice environment.

Merger enablement

• Support technical delivery for domain changes, tenant alignment activities, SSO/cert updates (e.g., Salesforce SSO certificate changes), and application rationalisation.

Operational excellence

• Create and maintain technical documentation and SOPs for BAU and audit evidence
• Provide 3rd line support/escalation for Microsoft-related incidents and changes
• Support IT Manager in multi-platform Disaster Recovery exercises and issues.

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time. 

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

We are recruiting for an immediate part time temporary membership events team administrator for a social welfare charity . Need strong administrative experience This is a part time role 3 days a week and the role is for about 7 weeks.

Hybrid 1 day in the office which is a Wednesday 2 days from home

The Role
Provide administrative support, including processing invoices and expense claims.
Manage shared inboxes, prioritising and directing emails to the appropriate team members.
Arrange travel, accommodation, and meetings for the team.
Take meeting notes and track actions to support follow-up.
Maintain organised digital records and documentation using SharePoint.
Demonstrate strong organisational skills, attention to detail, and the ability to manage multiple tasks.
Use Microsoft Office and internal systems confidently, while working both independently and collaboratively

The Candidate
Strong Administrative /PA experience
Minute taking
Arranged Travel
Organisational skills
IT skills , MS ofifce Sharepoint
Communication skills

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.