Administration support jobs

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

The post-holder will work closely with the Faculty team, the four Department Managers, the Faculty Taught Programme Directors, members of staff in Central Services and the wider LSHTM community. This is a wide-ranging role encompassing Human Resources, Finance, Communications, Events, External Relations and Research Operations and would suit someone who enjoys working in a varied and dynamic environment. It would also provide an excellent opportunity for someone seeking to develop their career in the Higher Education sector, with multiple career progression avenues and excellent in-house training.  

The successful applicant must have a minimum of higher education to A Level, or equivalent, and relevant experience as well as evidence of continuing professional development i.e., training and development courses. Previous experience in an administrative role and proven ability to manage your won workload, organising and prioritising tasks to meet deadlines is also essential. Further particulars are included in the job description.

The post is part-time 28 hours per week, 0.8 FTE and permanent. The post is funded by the Faculty and is available immediately.

The salary will be on the LSHTM salary scale, Grade 4 in the range £34,741-£38,986 per annum pro rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part-time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at LSHTM.

Applications should be made on-line via our jobs website. Online applications will be accepted by the automated system until 10pm of the closing date. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.

Job Title: Team Administrator

Location: Hybrid-Office (London Bridge) and home

Contract type: Permanent

Hours: 37.5

Leave: 25 days holiday per annum, plus bank holidays, plus discretionary leave between Christmas and New Year

About the organisation

We are an extraordinary company that believes in extraordinary recruitment. We work with a variety of non-profit organisations to help them recruit more effectively, more efficiently, and more inclusively. Since being established in 1990, we have placed over 30,000 people into paid and voluntary roles, with inspirational organisations making real and tangible difference to society, locally, nationally and internationally. Today, we are proudly a B Corp and an Employee-Owned Business. We're not interested in quick wins, instead we're driven by delivering impactful recruitment, appointments that can genuinely change the world.

About the role

The role will support our varied and diverse teams across all things administration with a focus on supporting a specific team for part of the week. This might involve helping us to book interviews for our clients, supporting the candidate journey, formatting CVs or it could include administering our database and intranet. The role would also support the teams with business development tasks and projects.

At the heart of this role is a variety of administration tasks so we're seeking candidates who enjoy supporting colleagues with organising, editing and communicating. You will need to be proficient using a variety of IT programmes, including MS applications and Adobe.

About you

We're looking for someone who genuinely enjoys working with people and creating positive experiences for everyone they interact with. You'll thrive in this role if you're friendly, approachable, and confident speaking to a wide range of individuals - whether that's colleagues, candidates, or external partners.

You'll be adaptable and highly organised, with a great eye for detail, and you'll enjoy being busy in a dynamic environment where every day brings something different. You'll naturally communicate with warmth and clarity, both in writing and in conversation, and you'll take pride in helping others and providing excellent service.

You're someone who can take initiative, work independently when needed, and bring creative, solution-focused thinking to your work. It's really important to us that you share our commitment to Equity, Diversity and Inclusion and the importance of making everyone feel valued and respected.

What You'll Bring

You'll have a minimum of 1-2 years of experience in an office or administrative role and feel confident supporting a variety of people in a dynamic environment. Your strong writing, editing and verbal communication skills will help you communicate clearly and professionally, and your excellent attention to detail will ensure nothing slips through the cracks.

You'll bring solid organisational skills, good problem-solving instincts, and a proactive, can-do approach. You're comfortable working both independently and as part of a small, supportive but high-performing team. You'll also be confident using applications such as Adobe, Microsoft Office tools (Excel, Word, Teams and SharePoint), and able to analyse information, conduct research and think creatively when challenges arise.

Most importantly, you'll be reliable, discreet, and committed to delivering high-quality work with integrity.

A bit about us and our values

We strive to ensure our workplace is inclusive, supportive, successful and fun. We are passionate about our role in supporting the non-profit sector to recruit more effectively, efficiently, and inclusively. We support diversity recruitment efforts because at the executive level minoritized groups are hugely underrepresented in our sector. An essential part of our success is our ability to hire an individual who shares our passion for making a difference and who wants to build a business dedicated to the relentless pursuit of that ideal. That is our motivation and our mission.

Remuneration

We offer a starting salary of £29,500, a bonus scheme and an excellent benefits package, personal development, career opportunities and an excellent, high growth working environment.

To find out more and to see a copy of our Job Description, please send your latest CV through to us by clicking apply. If we think it looks like you have the type of experience, we are seeking then we will then be in touch with the JD and details of how to formally apply.

Closing date Monday December 8th.

We anticipate holding interviews online on Thursday December 11th and second stage-interviews on Tuesday December 16th.

Our head office is near London Bridge though all of our staff work flexibly. We anticipate candidates needing to come into the office 1-2 days per week with this role.

We want our workforce to be more representative of all sections of society at all levels in the organisation. The range of perspectives and experience diversity brings is an asset and we want to create an inclusive, welcoming environment for our staff team, candidates and the charities we work with. We particularly encourage applications from disabled people and people from Black, Asian and minority ethnic backgrounds, as these groups are currently under-represented in the charity and cultural sectors in which we operate.

As a disability confident committed employer, we actively encourage applications from disabled people. As part of this commitment, we offer a guaranteed interview to anyone who meets the essential requirements of a role and declares their disability. This is an entirely voluntary disclosure, if you are not comfortable disclosing your disability, you can choose to not participate in this scheme.

We will let everyone know the outcome of their interest by mid-December. However, if you haven't heard back from us by December 9th, it is likely that we will have had a number of applicants with skills and experience closer aligned to this role and so were unable to shortlist you on this occasion.

Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.

This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.

You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.

At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.

If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.

Provide administrative and coordination support to the Family Wellbeing Service that support families across Surrey with wellbeing and mental health literacy as well as specific EBSNA and ND support. Work proactively, use their own initiative and work unsupported to achieve tasks. The administrator will provide administrative support to a service that is currently in development, with plans to grow over 4 years, with 8 practitioners as well as liaise with partner agencies and stakeholders to ensure the smooth running of this service

Responsibilities

• Using a variety of software packages, such as Microsoft Office suite, mail chimp, poll daddy and Survey Monkey
• Answering telephone and email queries from partner organisations, external agencies and parents/carers
• Contacting families via the telephone and email, that are referred to Eikon Family Wellbeing Service
• Production and creation of letters, correspondence, leaflets, newsletters and supporting the production of website content
• General administration work including filing, archiving, retrieving information and documents
• Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
• Set up and maintain excel spreadsheet that tracks and monitors status of all cases referred to the service
• Support the Service Delivery Manager in the maintenance and monitoring of the service tracker
• Create and maintain processes for receiving service feedback and monitoring and reporting service impact data
• Be responsible for entering Direct Referrals and Mindworks referrals on to organisation database along with any corresponding case allocation administration
• On-boarding of new referrals ensuring are contacted within the agreed contract guidelines.  Once initial calls are completed, to ensure these are moved to the correct service pathway
• Monitor the return of consent and registration forms
• Carry out administrative tasks associated with follow-up on all missed sessions, cancellations, queries and case closures
• Create, maintain and monitor a booking system for individual, group and online sessions and all corresponding tasks e.g. room booking, calendar updates and sending meeting links/information to recipients
• Create and support the monitoring of wait lists for the various services and subsequent case allocation to practitioners
• Carry out ‘check in’ communications with families on our waiting list and escalate any new concerns to appropriate staff
• Record all communications with families and professionals related to specific cases on Evide
• Create, maintain and monitor attendance lists for any groups
• Ensure all data and information is uploaded onto all relevant databases
• To organise the administration of all group work delivered by the Family Wellbeing team, in both schools and community settings
• To support Service Delivery Manager with the review of wait list and active cases with practitioners to ensure all sessions and meetings have been planned in and appropriate actions taken and recorded
• To support the Service Delivery Manager in identifying where administrative improvements and efficiencies can be made
• Support the Family Wellbeing team with administration relating to their work with CYPF record keeping
• Monitoring general phone calls and email enquiries, ensuring these get forward to the correct recipient

Organisational requirements

• Understand and act when safeguarding issues need to be escalated
• Work within Eikon’s internal policies, safeguarding and data protection regulations
• Work as part of a team and attend team meetings, training events and participate fully in 1:1
• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
• Be responsible for equipment/resources
• To promote, monitor and maintain health safety and security in the working environment
•  Other work as requested by your line manager as needed to support our aims

About Us

Literacy Pirates’ vision is for every child to have the literacy skills, confidence and perseverance to succeed at school and beyond. We provide free, after-school literacy support to children who are falling behind in class and who have fewer opportunities for additional support due to their personal circumstances than others. Founded in East London, Literacy Pirates’ programme now runs online and serves children anywhere in the United Kingdom.
 
Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programme to reach more children than ever before. An ambitious, fast-growing charity we have set ourselves a goal of reaching 3,000 children a year nationally, by 2030 compared with 650 this year. Our work is centered around creating a positive impact, and we thrive on collaboration and innovation. We need an organised and proactive Office Administrator to ensure the smooth running of our headquarters. This role is essential in keeping our team supported, our systems efficient, and our space safe and welcoming. If you’re someone who enjoys problem-solving, keeping things in order, and working in a dynamic environment, we’d love to hear from you! 

What we're looking for 

In this hands-on role, the Office Administrator will oversee office management, facility operations, and some management of our hardware and software, while also leading projects and ensuring compliance with health and safety regulations. 

We're looking for someone who is:

• Quick to learn and adapt – you pick up new systems and processes with ease. 

• Calm and solutions-focused when things get busy – you enjoy finding practical ways through challenges. 

• Able to prioritise effectively and keep things running smoothly even when juggling competing tasks. 

• Highly organised with the ability to manage multiple projects. 

• Confident with technology and curious about how digital tools can make work easier or smarter. 

• Comfortable working in a busy office environment. 

• Excellent problem solving skills and ability to learn new things. 

• Strong team player who enjoys working with different people in a supportive role. 

• Commitment to our mission and the children we work with. 

• Experience in office administration or similar roles (desirable). 
• Knowledge of health and safety procedures and GDPR compliance (desirable). 

If that sounds like you then we’d love to hear from you! 

Role Description

Office Administration: 

• Work with the SLT to implement and maintain core policies and procedures. 

• Ensure compliance with health and safety regulations, including risk assessments, audits, certifications, and training (fire drills, first aid, evacuation procedures). 

• Liaise with tenants and landlords to uphold appropriate processes and procedures. 

• Manage data processing, GDPR compliance, and act as the organisation’s Data Protection Officer. 

• Oversee office supplies and supplier management, ensuring best value in all contracts and services. 

• Handle incoming enquiries via phone and email. 

Facility Management: 

• Conduct regular building checks (fire alarm tests, PAT testing, etc.) to maintain a clean and safe workspace. 

• Supervise contractors, including cleaners. 

• Address facility issues and manage repairs with tenants and landlords. 

• Process invoices and provide basic bookkeeping support. 

• Monitor costs and undertake quote comparison processes for financial efficiency. 

Systems Administration: 

• Act as the first point of contact for IT issues, updates, and maintenance. 

• Resolve IT problems or coordinate with our Tech and Systems manager and external IT support providers. 

• Manage IT procurement, ensuring appropriate equipment is in place and maintaining an accurate record of IT assets. 

• Ensure all network updates, licences, and software are current and tendered every three years. 

Project Management: 

• Oversee the design, renovation, and logistics of the Hackney building as needed. 

• Lead and support digital, agile, and administrative projects, ensuring timely and budget-conscious delivery. 

• Assist in recruiting new team members. 

• Manage marketing and bookings for our fantastical space hire. 

Governance: 

• Support the Chief Executive and SLT as needed. 

• Maintain accurate governance and compliance records. 

Are you ready to make a difference in supporting veterans and their families through efficient tribunal administration?

We are seeking a 12 months fixed term Administration Coordinator to ensure the efficient management of high-level tribunal administration and sensitive legal documents for beneficiaries of the War Pension & Armed Forces Compensation Scheme.

You will provide clear guidance, update beneficiaries on available support, and manage expectations with empathy, delivering an exceptional customer experience while upholding RBL’s commitment to the Armed Forces Community.

Your responsibilities will include ensuring legal documents are securely managed, tracked, and handled with precision. You will act as a key contact for Veterans UK, proactively engaging with beneficiaries, managing enquiries, and setting service expectations. Regularly liaising with beneficiaries, you will introduce them to the War Pension & Armed Forces Compensation Service adviser or partner organisation supporting their tribunal. Additionally, you will identify further RBL services that may assist beneficiaries and make referrals where needed.

This is a full-time role, offering 35 hours per week (Monday to Friday), with the flexibility to work from home three days a week and two days from the office.

What we are looking for:

We are looking for significant experience in delivering administrative support, with a proven ability to manage multiple systems across different platforms. As a strong administrator with a keen eye for detail, you will take initiative and work independently to ensure smooth operations and maintain the highest standards of service.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
 
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Research Coordinator

Location: London. Hybrid

Hours: Full time/ 35 hours per week

Contract type: Fixed term – 6 months

Salary: £27,000 - £30,000 per annum

Annual leave: 25 days per year + bank holidays

 

Tommy’s Research Team is small but has a big impact on the delivery of the charity’s strategic ambitions. We need a highly organised and proactive individual to support the administrative functions of our team.

The Research Coordinator will pay a key role in ensuring the smooth running of our research funding activities, through maintaining accurate records, coordinating meetings and communications, supporting the expert peer review process, and assisting with governance and reporting requirements. The post holder will have strong organisational, time management and interpersonal skills, and confidence in managing multiple priorities and multi-tasking.

If you have experience providing administrative support in a fast-paced professional environment and would like to play a key role in the funding of groundbreaking research in the field of pregnancy and maternal health, apply now.

Candidates should apply via Charity Job and include a CV and cover letter (max 2 sides) explaining your motivations for applying to the role and skills that you would bring to it.

Closing date for applications is midnight on Sunday 7th December and interviews will be held online w/c 15 December.

Membership Administrator
Salary: £27,254 pro rata per annum
Hours: 20 per week
Location: Northampton
This role is fully office-based at our Northampton headquarters.  As this is not a remote or hybrid role, we are ideally looking for applicants who live locally or can reliably commute.  Please note that travel costs for your commute are not reimbursed.

About Us

The Psoriasis Association is the UK’s leading charity for people affected by psoriasis.  We’re looking for a friendly, organised Membership Administrator to help support us deliver our mission of supporting people with psoriasis, advancing care, and driving research. 

In this varied role, you’ll be the first point of contact for members, process new and renewing memberships, maintain accurate database records, and support our events including Information Days and the Annual Conference.  You’ll also help keep our office running smoothly and provide administrative support across the team. 

We’re a small, supportive charity, so this role is ideal for someone who enjoys helping people, has great attention to detail, and thrives in a collaborative environment. 

What you’ll need:

• Strong organisational skills
• Confident communication and customer-service approach
• Good IT skills and accuracy with data
• A friendly, proactive attitude

Desirable: experience in admin, membership or charity roles, familiarity with databases, event support experience.

What we offer:

• 34 days (pro rata) annual leave (inc. bank holidays), rising to 39 after 5 years
• Extra day off for your birthday or another special day of your choice
• 6% employer pension contribution
• Health insurance (after probation)
• Flexible, family-friendly working patterns

Apply by Sunday 30th November 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Applicants must have the right to work in the UK at the time of application, as we are not able to provide visa sponsorship.

CVs alone will not be considered.

No agencies please.

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

• Monitor shared inboxes and switchboard calls.
• Respond to ad hoc staff queries and manage incoming post.

• Send initial and closure letters for client cases.
• Track inactive cases and follow up on referral forms.
• Prepare duty rotas, upload referrals and update the country information list.
• Support contract preparation and database maintenance for International Social Workers (ISWs).
• Support feedback collection and documentation.

• Assist with Mailchimp campaigns and mailing list research.

• Upload donations into Salesforce.
• Prepare donor thank-you letters and assist with prospect research.
• Provide general support across departments as needed.

Executive Support

• Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
• Track meeting actions and follow-ups.
• Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

• Coordinate training calendars and liaise with teams.
• Update training materials and manage Eventbrite pages.
• Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

• Order stationery and maintain office tidiness.
• Support logistical tasks such as PAT testing, IT coordination, and office trackers.

Office & HR Administrator

£22,000-£24,000 FTE per annum, £10,057 - £10,971 actual, £12.08 – £13.18 ph
16 hours per week
Permanent
Hybrid working, primarily home-based with weekly requirement to attend our Godalming office

As our Office & HR Administrator, you’ll be at the heart of our organisation—helping to create the smooth, supportive environment that makes all our work for animals possible. From keeping our office running brilliantly to assisting the People & Culture team with essential daily tasks, your role ensures our staff feel valued and equipped and helps to power our charity’s mission to make the world a better place for animals.

What You'll Do: 

· Liaise with the charity’s suppliers

· Raise purchase orders and process invoices and expenses

· Conduct regular office safety checks

· Assist in recruitment administration, logging applications and arranging interviews

· Collate content for a monthly newsletter

· Schedule regular HR, safety and office renewals

· Schedule recruitment adverts and interviews

· Book venues and catering for events

· Schedule, prepare papers and minute regular meetings

Who You Are: 

· An organised and proactive professional with previous experience within an admin role 

· A proficient multi-tasker who is able to prioritise effectively

· An effective communicator, both written and verbal, to foster understanding and collaboration across teams and stakeholders

· An experienced user of the Microsoft Office Suite

· Strong attention to detail and a high level of accuracy

Why Join Us: 

We understand the importance of a healthy work-life balance, with 28 days of annual leave (pro-rata), plus public holidays. We also enjoy flexible working arrangements, including options for compressed hours and remote work from day one. We offer a generous employer contribution of eight percent towards your pension scheme and additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League. 

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply. We believe that together, we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation.

Ready to make a real difference? Don't wait - apply now! To apply, please submit your CV along with a covering letter, before 2 December 2025. Together, we can redefine what is acceptable and create a better world for animals. 

We’re looking for a Corporate Services Administrator to play a key role in supporting our Corporate Services work. You will be someone who is able to maintain order, craft professional materials, and build positive relationships with colleagues and business partners alike.

Working closely with the Head of Business Development, you’ll ensure the smooth running of our corporate services by managing administrative processes, coordinating training events, and supporting partner engagement. From handling enquiries and maintaining records, to preparing proposals and scheduling meetings, you’ll be at the organisational heart of our corporate facing work.

This role also offers room for creativity: you’ll assist in producing clear, attractive marketing materials, contribute to social media content, and help Lifecentre present a professional, values-led brand to our corporate audiences. It’s a wonderful opportunity for someone who enjoys combining efficiency with design and communication.

Are you an organised, solution-focused administrator who is looking to develop your career?

We are looking for someone to join the St Mungo’s Property Services Team as an Administrator. In this role you will help us deliver a high-quality service that makes a real difference to our residents. At St Mungo’s, we believe good quality, safe and secure housing is essential to rebuilding lives. Every repair and maintenance request you help manage contributes to someone feeling at home.

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In the role of Property Services Administrator you’ll work as part of a busy team, working together to provide great administrative support and excellent customer service.

Key responsibilities include:

• Staffing the service desk and handling queries via phone and email from residents, contractors, and colleagues.
• Processing maintenance requests and reactive repairs.
• Using relevant IT systems and processes including our Asset Management System.
• Working closely with internal teams, contractors, and residents, you’ll ensure robust systems are in place for clients and tenants in Supported Housing and the Private Rented Sector (PRS).

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About You

We’re looking for proactive people with a positive, can-do attitude and strong communication skills. You enjoy working in a busy team and delivering great service.

Experience in admin, housing, or charity work is helpful, but enthusiasm to learn and take on a new challenge matters most. If you can demonstrate the below we encourage you to apply:

• Strong organisational skills and the ability to manage a busy workload.
• Experience of using IT systems and Microsoft Office packages to complete admin tasks.
• A team player who can build constructive relationships with colleagues and partners.
• Ability to prioritise tasks and resolve issues in a customer-focused way.
• Understanding of housing options available and the challenges these can create, such as semi-independent housing, and supported accommodation.  

Above all, you’ll share our commitment to providing an excellent service, and supporting people to rebuild their lives. We value people who take responsibility, build strong relationships, and care about the experience of our clients.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10:00 am on 1st December 2025

Interview and assessments on: 10-11 December 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

BACKGROUND

Ashiana is a ‘by and for’ women led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by Violence Against Women & Girls (VAWG).

OUR SERVICES

Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.

Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.

We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.

PRIMARY TASK:

The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.

The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of minoritised communities in all aspects of their duties and responsibilities.

Please see the attached the full job description