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The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, to ensure a first-class supporter experience.
The Supporter Relations Officer is responsible for delivering essential supporter engagement activities, ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. The post holder is the first escalation point for the Executives when dealing with more complex enquiries, using the experience to support on the job training at delivering an excellent supporter experience.
Key Responsibilities:
Supporter Enquiry Management
· Act as the first escalation point for Executives with complex enquiries, helping to troubleshoot the enquiry in a suitable timely manner and ensuring the delivery of a warm and positive response for the supporter.
· Support the team Executives with inbound enquiries by telephone, email, post and social media, ensuring the highest standard of responses and covering absences on occasion.
· Promote fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
· Ensure all campaign briefings are delivered to the team to equip them for enquiry handling.
· Delivery of the promotion of and supporting supporters in the best practice in ‘in aid of’ fundraising policies.
Supporter Stewardship
· Delivery of outbound thanking and stewardship programmes.
· Assist the Senior Officer in ensuring effective management regions at specified levels, to ensure appropriate stewardship.
· Working alongside the Executives on the delivery of the Tiering and Triage system and supporting the Senior Officer in making decisions on supporters requiring manual intervention to tier. And input into reviews of the tiering system to ensure it is fit for purpose and is offering the supporter the best stewardship journey.
· Support the Senior Officer in managing the supporter follow‑up process to ensure funds are received promptly and accurately.
· Responsible for ensuring the quality of our Thanking processes and content are to the highest standards.
· Collaborate with key stakeholders and teams – Relationship Fundraising, Mass Participation and Sporting Events, In Memory and Individual Giving, ensuring that supporters are given the best level of stewardship.
Knowledge, skills and experience needed:
· Experience of working in a customer facing role within an office environment.
· Experience of handling complaints and queries.
· Enthusiasm for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Excellent CRM/database management skills.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· A professional and hard-working team player with a positive and collaborative work ethic.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working:
As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 4th May 2006, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
The Events Assistant is a dynamic role centred on supporting the work of Hereford Cathedral’s Events Department. The Events Department’s core aim is to support the demand for income generating events and venue hires, such as light shows, silent discos, and multiple days of concerts, whilst also maintaining our programme of community, charity and missional engagement events and projects. These events help to anchor Hereford Cathedral’s identity as a space for all and a centre of the community, city and county.
The Events Assistant will join the department at an exciting time as we plan ahead for flagship events including the Medieval Hereford Festival over the summer, The Mysteries play in the Autumn and the ever-popular Christmas Fair. This is an exciting position in a busy department, ideal for a sociable and professional individual with attention to detail, initiative and a positive mindset.
KEY REPONSIBILITIES FOR THE ROLE
• Provide administrative support for the Events Department, including processing booking forms, email and phone enquiries, internal event forms, diary bookings, meeting agendas and minutes, float requests, and preparing for invoicing.
• Provide practical administration of bookings for the smaller venues on the cathedral site. This involves clear communication with hirers, liaison with the catering team and acting as a warm and welcoming host when hirers arrive on site. The role also includes playing a key part, alongside the Events Manager and Marketing Department to increase corporate and private small venue hire bookings.
• Communicate effectively and professionally with external clients and venue hirers to ensure all details and arrangements for their events are obtained during the booking process, and ensure this is reported to the Events Manager and subsequently other cathedral staff.
• Assist the Events Department to effectively oversee and provide practical and administrative support for events run by other cathedral departments, such as Music, Education and Library and Archives. This will include regular support of the Education Department’s weekly ‘Cathedral Seedlings’ toddler group.
• Produce monthly notes for the cathedral Vergers which outline upcoming events. • Assist the rota and safety briefing preparation and be a key point of contact for the voluntary Commercial Event Steward team.
• Assist the Events Department and Visitor Engagement Manager with the CRM Box Office system ‘Spektrix’. This will include occasional event building and box office ticket sale duties.
• Support the Events and Development Officer to facilitate the successful running of the Escape Room, Escape Room Volunteers and delivery of sessions.
• Providing practical hands-on support on event days and sometimes acting as lead when the Events Manager or Events and Development Officer are not present. This will involve set-up and pack-down, front of house duties and steward, staff and venue hirer liaison. Setting up for events is a practical task which will require an organised person who takes initiative, who is active, physically fit and able to move light furniture (tables, chairs, tech equipment) when required.
General Attributes:
• To ensure compliance with the Cathedral’s safeguarding policies and procedures, including attaining a satisfactory DBS check and undertaking safeguarding training to the level required for the role.
• To ensure compliance with all other Cathedral policies and procedures, in particular the Health and Safety policy and the Conduct and Standards policy.
• To successfully complete and keep up to date all training as deemed necessary for the role by the Line Manager and the Health and Safety Officer.
• To maintain an effective relationship across the whole cathedral community.
• To work towards fulfilment of the strategic priorities of the cathedral as they relate to your role.
• To work in accordance with our Cathedral core values of love, grace, integrity and service and the behaviours associated with them. The above is not an exhaustive list of duties, and you will be expected to perform different tasks necessitated by changes in your role within the developing ministry and objectives of Hereford Cathedral.
PERSON SPECIFICATION
ESSENTIAL
• Good standard of education to GCSE level or equivalent
• Ability to carry out various physical tasks, including being able to climb step ladders, move light furniture, such as chairs and tables, and provide swift emergency assistance during events
• Confident user of ICT systems, including Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Good organisational skills, attention to detail and the ability to work efficiently to deadlines
• Communicate effectively in English, both written and verbally
• Good team player but able to work alone, use own initiative and know when to seek advice
• Excellent communication and interpersonal skills
DESIRABLE
• Previous experience of working for events, visitor engagement, hospitality, retail or community/ charity organisations
• Previous experience of delivering excellent customer service
• Previous experience of working with a ticketing box office system such as Spektrix.
• Hold a current First Aid at Work qualification, or a willingness and ability to attain one
• Understanding of Health and Safety legislation
REMUNERATION & BENEFITS
The position will command a starting salary of £23, 478 per annum.
OUR STAFF ALSO ENJOY
• 33 days holiday (inclusive of bank holidays)
• 35 hour week – flexible/hybrid working possible
• Pension benefits of 8% employer contribution
• Employee Assistance Programme
• Free parking (subject to availability)
• A pleasant working environment within historic buildings
• The camaraderie of supportive and friendly colleagues
• Responsibility and independence in a small team
• Opportunities for continuing professional development
• Discounts in the on-site café and shop
The client requests no contact from agencies or media sales.
Do you want to help improve health & care for people in Hertfordshire? Are you passionate about making a difference by ensuring people’s voices are heard? Would you like to work with a motivated and dynamic team, who embody our values of equality and compassion? If so, we might have an opportunity for you.
We have an exciting new position in the team, who will play a crucial role in enabling the day-to-day running of the organisation. You will provide support across the team relating to both administrative and project-related tasks, as well as within our distinguished signposting & information service, helping us make a difference to the people of Hertfordshire.
The client requests no contact from agencies or media sales.
We are excited to be recruiting a part-time Finance & Operations Officer.
The Foundation for Common Land provides a single voice to co-ordinate knowledge and share learning across Common Land. We work with commoners’ associations and federations, owners of common land and farming bodies as well as environmental NGOs, and government bodies such as the Defra group, including the Rural Payments Agency and Natural England.
This role is central to the organisation’s success, a lynch pin for the team, you will work closely with our Operations Director to support our small but mighty team to meet our charitable objectives. This is a varied role covering multiple operational areas including payroll coordination, organisational operations, financial administration, and project support. Given the versatile nature of the responsibilities and the small team size, candidates will need to demonstrate flexibility, adaptability, and the ability to take ownership while working independently.
We are looking for an experienced and reliable candidate to join our friendly and flexible team at an exciting time of growth. If this sounds like you, then we’d love to meet you.
Contract type: Permanent
Contractual hours: 18.75 per week (0.5), flexi-time to be agreed with line manager
Location: Hybrid role. It is expected that you would work from our central Ambleside office a min of two days a week.
Salary: £27,000 - £37,000 FTE, dependent on experience
To apply: Please send a CV and covering letter explaining how your skills and experiences meet the specifications in the Job description by 23.59 on Sunday, 17th May 2026.
Interviews: Will be in person at our Ambleside office on Wednesday, 27th May 2026
Find the full job description here
The client requests no contact from agencies or media sales.
The post holder will be based in our Maggie’s West London centre and will be required to travel on a weekly basis between our three London centres- Maggie’s West London, Barts and Royal Free.
As an integral member of the Fundraising Team, the London Fundraising Assistant will support the delivery of a range of successful fundraising activity based around the three centres, in order to maximise income for Maggie’s.
As Fundraising Administrator, you will welcome and support visitors within the centre in their fundraising for Maggie’s as well as in the local community and ensuring they are motivated, informed and supported.
This is a demanding role in a fast-paced environment where priorities change frequently.
There will be a requirement to work irregular hours as well as frequent travel in the London area.
Please note that interviews will take place on Monday 11th May in our Maggie's West London centre.
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society’s CRM database and undertake financial and general office administration. They also support the delivery of the Society’s annual programme of in-person, online and hybrid events.
Main Responsibilities
Become part of something historic!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Milton Keynes Christian Foundation isn't your average workplace. We are a local charity dedicated to growing people and communities through diverse social enterprises—from healthy food at our urban farm and cycling workshop refurbishing bikes to childcare and person-centred learning. We work specifically with young people looking for new ways to learn and develop, providing them with a community where they can truly belong.
We are looking for an experienced professional to manage our core administrative operations. This isn't just about spreadsheets; it’s about ensuring our social enterprises have the solid foundation they need to make a difference. Reporting directly to the Director, you will be a key member of our Executive team.
Your work will focus on three critical areas:
Finance & Reporting: You’ll lead transactional processing in Xero, manage cash flow, and provide vital financial reports to our enterprise leads.
Human Resources: You will oversee our recruitment life cycle, manage staff training (specifically Child Protection), and ensure our personnel files and DBS records are bulletproof.
Facilities & Compliance: From negotiating utility contracts to taking ownership of Health and Safety and risk assessments, you’ll keep our physical and digital environment safe and efficient
Take a look at the attached job description for more information about the role, visit our website to see what we do, get in touch if you like to talk more.
The client requests no contact from agencies or media sales.
Ace of Clubs is at an exciting stage of growth, with increasing impact across our services. To continue delivering high-quality support to people experiencing homelessness—while ensuring long-term financial sustainability—we are seeking a dedicated Funding and Finance Co-ordinator.
This is a pivotal role, supporting the co-ordination and administration of our income, fundraising activity, financial management, cost efficiency, impact data, and funding reporting. You will contribute directly to the organisation’s sustainability, growth, and financial accountability, working closely with our Volunteer Treasurer and the Director - who provides strategic oversight whilst remaining actively involved in the day-to-day operations.
You will help co-ordinate and develop a range of income streams and funding projects, including individual giving, community fundraising, events, corporate partnerships, and trusts and foundations. The role also involves supporting new fundraising opportunities, monitoring impact and fundraising data, stewarding donors through engagement and communications, and assisting with funding applications and reporting.
Alongside this, you will play a key role in the day-to-day financial administration of the charity. This includes tracking income across multiple platforms, monitoring expenditure, and producing reports to support forecasting and strategic planning.
You will also support the administration and review of core organisational contracts, such as utilities, insurance, IT, and HR, helping to ensure value for money and operational efficiency.
Working collaboratively with colleagues and partners, you will help gather and present impact data across our services, tailoring this for both internal use and external stakeholders.
This is a varied and rewarding role, suited to a highly organised administrator with strong Microsoft Office skills (particularly Excel), excellent written and numerical ability, and a keen eye for detail. You should be comfortable working with data and finances, whilst also engaging confidently with a wide range of people—including donors, partners, volunteers, and guests. An understanding of, and empathy with, the homelessness sector is essential.
Our Mission is to meet the basic human needs of homeless and isolated people through a range of high quality and easily accessible services.


The client requests no contact from agencies or media sales.
We are recruiting for an immediate part time temporary membership events team administrator for a social welfare charity . Need strong administrative experience This is a part time role 3 days a week and the role is for about 7 weeks.
Hybrid 1 day in the office which is a Wednesday 2 days from home
The Role
Provide administrative support, including processing invoices and expense claims.
Manage shared inboxes, prioritising and directing emails to the appropriate team members.
Arrange travel, accommodation, and meetings for the team.
Take meeting notes and track actions to support follow-up.
Maintain organised digital records and documentation using SharePoint.
Demonstrate strong organisational skills, attention to detail, and the ability to manage multiple tasks.
Use Microsoft Office and internal systems confidently, while working both independently and collaboratively
The Candidate
Strong Administrative /PA experience
Minute taking
Arranged Travel
Organisational skills
IT skills , MS ofifce Sharepoint
Communication skills
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
HR Administrator (Patients and Carers)
£29,768 - £32,646 pa, plus excellent benefits
London (including flexible working) but will require occasional travel across the UK
Permanent
Are you an organised, people-focused administrator looking to make a meaningful impact? The Royal College of Psychiatrists is seeking a Human Resources Administrator (Patients and Carers) to join our HR Team and play a vital role in supporting and empowering people with lived experience of mental health services.
As HR Administrator (Patients and Carers) you will provide high-quality administrative support across the full recruitment and onboarding journey for our patient and carer workforce. You will help ensure that every interaction is handled with respect, dignity, and care - reflecting the
College’s commitment to trauma-informed, inclusive practice.
Alongside this specialist focus, you will also act as a generalist HR Administrator within the wider HR team. You’ll be a key point of contact for HR queries, ensuring colleagues, candidates, and external partners receive a helpful, professional, and responsive service.
If you are looking for an excellent opportunity to develop your HR career within a respected professional membership organisation, we look forward to hearing from you.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 28 April 2026.
Interviews: 18 May 2026.
We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.
The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
Main Duties
1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.
2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.
3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.
4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.
5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.
6. Operating and maintaining CRM, database and filing systems.
7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.
8. Supporting the casework team with case administration including requests for records and printing and posting letters.
9. Collecting, processing and distributing post.
10. Supporting the organisation of travel arrangements for Caseworkers.
11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.
12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
13. Attending line management, supervision and team meetings as appropriate.
14. Archiving.
What is NHS Continuing Healthcare?
NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
About our organisation
Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.
Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.
Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.
Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London, hybrid (1 day per week in office)
Contract: Temporary, 8 weeks
Hours: Part-time, 22.5 hours per week
Salary: £15.85 to £16.37 per hour + holiday (£31,000 to £32,000 full-time salaried equivalent)
Start Date: ASAP
Prospectus is delighted to be supporting our client in their search for a temporary Database Administrator. The organisation is a well-established arts organisation and prestigious cultural hub.
Responsibilities:
Requirements:
Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Terms & Conditions:
Start date: ASAP
Salary: £27,383 per annum (inclusive of £3,990 Southeast Weighting)
Location: Hybrid with 3 days in the London office (Patshull Road)
Working hours: Full time: 35 hours per week
Contract: Permanent
Job Description:
We are seeking a meticulous and proactive Finance and Office Administrator to assist with our financial transactions and ensure the smooth running of our office operations. The ideal candidate will be interested in learning and finance and administrative functions and skills, have good organisational skills and the ability to multitask in a dynamic environment.
Key Responsibility Areas
For the full job description, please download the recruitment pack.
Person Specification:
Skills and Experience
Personal Attributes and Other Requirements
The client requests no contact from agencies or media sales.
We're looking for a Technology Support Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You'll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you're a detail-oriented problem-solver with a passion for customer service, we'd love to hear from you
About the role
As our IT Administrator you’ll be part of our Technology Team and will provide administrative support for our technology service desk team.
You’ll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times
What you’ll do
Issue IT equipment for new starters and managing returned equipment for leavers
Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk
Basic IT support using the knowledge base to guide users to resolve their own issues.
Ensure that support issues are kept up to date and have sufficient detail
Provide support for our video conferencing equipment and meeting rooms
What you’ll bring
Previous experience of working in an administration role, preferably as part of an IT team
A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries
Excellent organisational skills and the ability to prioritise your own work
Experience in being part of a team implementing new solutions and improvements
If this opportunity sounds like you, we’d love to hear from you!
To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.
The in person/office attendance expectation for this role will be a minimum of 4 days in the office per week. You will need to be in the office 5 days a week for the first month.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: MK Volunteer Services Managers x 2
Responsible to: Volunteer Manager
Location: Milton Keynes, occasional travel to Aylesbury
Salary: £25,000 - £30,000 (FTE) depending on experience
Hours: 21.6 hours x 2 (Flexible working)
Contract: Permanent Contract x 2
BucksVision is the leading charity supporting people affected by sight and hearing loss in Buckinghamshire and Milton Keynes through a wide range of tailored services and support. We are proud of the wide range of services delivered by our small, dedicated team and fantastic volunteers.
If you thrive where you have clarity of purpose, produce your best work when working in a supportive, collaborative environment, and are motivated by seeing how your contribution makes a positive impact on the lives of people affected by sight loss, you could be just who we are looking for!
We currently have an exciting opportunity for two MK Volunteer Services Managers to join our team, working flexibly from our office in Milton Keynes and from home.
Why are these roles so critical to us?
The MK Volunteer Services Managers will play a pivotal role in recruiting and managing volunteers in Milton Keynes for our social clubs and our home visiting services.
· One MK Volunteer Services Manager will support our existing social clubs, which provide a range of activities and services to people with vision impairment.
· One MK Volunteer Services Manager will support our home visiting services, which include reading, shopping and befriending services to ensure that local people with sight loss are not socially isolated and alone.
Have no doubts, these are roles with significant impact.
Your Responsibilities will include, but not be limited to:
Social Clubs & Events Role
· Supporting the delivery of existing social clubs, including organising activities and coordinating volunteer-led sessions.
· Supporting the planning and delivery of key events across the year (e.g. Volunteer Appreciation, AGM).
· Recruiting and managing volunteers involved in group-based activities.
· Providing administrative support to ensure activities and events are well organised and run smoothly.
Home Visiting Services Role
· Managing referrals and coordinating home visiting services, including reading, shopping and befriending support.
· Matching volunteers with clients appropriately, ensuring a positive and effective service.
· Supporting and maintaining relationships with volunteers and clients.
· Maintaining accurate records and supporting effective use of systems (including Beacon).
Shared Responsibilities (both roles)
· Supporting volunteer recruitment across Milton Keynes.
· Building positive relationships with volunteers, members and local partners.
· Contributing to the ongoing delivery and development of services.
You will spark our interest by being:
· A “People Person”: Having excellent interpersonal skills is crucial. This is a role that relies on working closely with volunteers and local people with sight loss.
· Well-organised and able to prioritise effectively: You will be able to manage a varied workload, balancing competing demands and focusing on what matters most to ensure services run smoothly.
· Community minded: You will be driven by a passion for making a positive impact on the lives of vision impaired individuals in our community, ideally having worked with volunteers to deliver services.
· Connected to Milton Keynes: This role involves working with individuals across the Milton Keynes area. Ideally, you will live in Milton Keynes or nearby, with good local knowledge and connections across the community.
· A confident communicator: You will be comfortable building relationships with a wide range of people, including volunteers, members and partners, and able to handle sensitive or challenging conversations in a calm and professional way.
· Resilient and adaptable: You will be able to manage changing priorities and respond to challenges positively, maintaining a calm and solutions-focused approach
Required Experience
· Experience working or volunteering in the voluntary/community sector – ideally with an understanding of the current challenges in the sector.
· Experience in recruiting, coordinating, or supporting volunteers or growing a team, service or project through community engagement.
· Demonstrable success in building partnerships, networking or stakeholder engagement.
· Comfortable managing projects or local services with limited supervision, ideally in a community-based setting.
· Experience of managing a varied workload and prioritising effectively across multiple tasks.
· Prior experience working with or supporting people with sensory loss would be beneficial, but not essential.
If our purpose excites you, and you feel you have the skills required to excel in one of these roles, we would love to receive an application from you!
We understand that the requirements of job advertisements can, on occasions, appear a bit daunting. Please don’t be deterred from applying if you feel you don’t quite meet them all. Training and development will be provided to support your success.
Please apply with with a copy of your CV and a covering letter explaining why you feel you are a good match for the role. Please indicate in your application which role would be your preference (Social Clubs or Home Visiting Services).
Please note, applications received with no covering letter will not be considered.
The successful candidate must be freely eligible to work in the UK, as we are unable to accommodate sponsorship.
BucksVision is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from eligible candidates regardless of any protected characteristics.
No agencies, please.
The client requests no contact from agencies or media sales.