Administration support jobs

Supporter Relations Executive

The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.

The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.

We have 2 roles available. 

Key Responsibilities:

Supporter Enquiry Management

· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.

· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner. 

· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.

· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.

· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.

Supporter Stewardship:

· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.

· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.

· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.

· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.

· Manage the supporter follow‑up process to ensure funds are received promptly and accurately. 

·  Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.

Knowledge, skills and experience needed:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Confident and engaging telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Grants and Information Officer

Professionals Aid Guild

At the Professionals Aid Guild, we are a non-profession-specific charity dedicated to improving lives and relieving poverty among professionals and graduates across the UK. We support individuals facing challenges such as redundancy, illness, disability, family breakdown, and financial hardship in retirement.

This is an exciting period of growth and development for the charity, offering the successful candidate a real opportunity to contribute to meaningful work and drive positive change.

Each year, we support hundreds of individuals through direct grants covering essential living costs, further and children’s education, household items, furniture, and critical repairs. These grants often have a life-changing impact. Alongside this, we collaborate with a wide network of organisations and professional bodies to provide more holistic and sustainable support.

Could you be part of our small, dedicated team making a big difference?

About the Role

As Grants and Information Officer, you will play a central role in delivering our services. You will manage grant applications from initial assessment through to decision and award, contribute to committee processes, and support the wider operations of the charity.

Key Details

• Reporting to: CEO
• Hours: Part-time (21 hours per week)
• Working pattern: Flexible and hybrid working available (minimum one day per week in the office, typically Thursday)
• Salary: £28,000 – £31,500 FTE

Benefits

• 25 days annual leave (pro rata), plus bank holidays and Christmas closure
• Additional annual leave after three years’ service (up to 5 extra days)
• Employee Assistance Programme
• Flexible and hybrid working options
• Training and equipment provided

Key Responsibilities

Casework

• Manage applications from initial assessment through to committee review
• Liaise with beneficiaries and maintain accurate, confidential records
• Prepare agendas and take minutes for committee meetings
• Signpost applicants to other appropriate sources of support

Finance

• Administer grants within agreed limits
• Arrange payments to beneficiaries and service providers
• Support audit processes

Grants Management System

• Maintain and update the grants database (Benefactor)
• Produce reports and review system content as required

Administration & Resources

• Update and maintain internal resources, including application forms, guidance, and standard communications
• Support website content updates
• Maintain standard operating procedures
• Provide general office administration support

Additional Duties

• Attend and support the AGM and other organisational meetings
• Represent the charity externally when required
• Support the CEO with fundraising strategy and policy development
• Undertake other duties as required in a small team environment

About You

You will be:

• Educated to degree level
• Proficient in Microsoft Office
• Experienced in working with databases and updating websites
• Familiar with fundraising applications and/or the charity sector (ideally benevolent funds or welfare services)
• Knowledgeable about the UK statutory benefits system
• Familiar with accounting software such as Xero or Dext (desirable)
• Highly organised, with the ability to prioritise a varied workload
• Adaptable and comfortable working in a small team
• An excellent communicator, both written and verbal
• A collaborative team player with strong interpersonal skills
• Confident in problem-solving and decision-making
• Sympathetic to the charity’s mission and values

How to Apply

Please submit your CV along with a supporting statement outlining how you meet the requirements for the role.

�� Closing date: 26 May 2026
Applications will be reviewed on a rolling basis, and the vacancy may close early.

�� Interview date: Monday 15 June 2026
Please ensure availability on this date.

Divisions Committee Administrator
£26,869 - £29,182 pa, plus excellent benefits
Birmingham (including flexible working)

The Royal College of Psychiatrists is looking to appoint an efficient and driven individual to support our Divisions’ executive committees.

Taking your own initiative will come as second nature and you will enjoy working as part of team to ensure that meetings and other member engagement activities run as smoothly as possible.

You will have a proven record of working in an administrative support role, of supporting committees and will be able to demonstrate that they can deliver a high level of customer service.

You will have strong interpersonal skills as well as experience of using electronic databases and CMS. Flexibility and self-reliance are essential.

We also have a vacancy for a Divisions Committee Administrator in our London office. Please indicate which location you are applying for.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.

Closing date: 21 May 2026.
Interviews: 9 June 2026.

About Us
The Microbiology Society is a membership charity for scientists interested in microbes, their effects, and their practical uses. It has a worldwide membership based in universities, industry, hospitals, research institutes, schools, and other organisations.

Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.

About You
The Events Administration Assistant is responsible for supporting the Events Operations Manager with ensuring the accurate management of registrations, financial processes, documentation and stakeholder communications providing successful operational delivery of the Society’s full programme of events and will play a key role in maintaining high service standards for delegates, speakers and partners while supporting the smooth delivery of conferences and meetings.

The postholder will maintain and update event databases, including processing registrations, amendments and cancellations, process events payments, and provide administrative coordination for these events, including registration management, speaker communications, documentation and logistics tracking.

The successful candidate will have experience in a customer facing role with excellent communication and organisational skills and have excellent attention to detail.

Please note that the organisation operates a hybrid working policy.

For more information about the Society, please visit our website.

Our generous benefits package includes;
• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer salary sacrifice pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care

To Apply

Please attach your CV and Cover Letter.

Please note that only shortlisted candidates will be contacted. "We are interested in every candidate who is eligible to work in the United Kingdom, however, we are not able to sponsor visas.” You will be asked to confirm your eligibility before being shortlisted.

Closing date: 8th May 2026

It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.

The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources, only shortlisted candidates will be contacted therefore, if you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

We are looking for an administrator to support the Home Together Coordinator to facilitate our Home Together Service. The Home Together Service provides reactive assistance for up to six weeks from a clients return from hospital and remote ongoing support thereafter. The Home Together Administrator assists the Home Together Coordinator to deliver a wide range of practical and emotional support to older people who are having difficulties; for example, older people who have recently been discharged from hospital and/or are recovering from illness or injury, and/or are socially isolated and need support to stay healthy, connected, and independent. This busy and varied role will involve working with volunteers, the staff team, voluntary partners, and health and social care providers, with the client at the centre of everything we do.  The Home Together Service sits within our Age Well Together Service, which offers a range of assistance to support clients at home and in their local community to prevent decline; maintain independence; reduce social isolation; and promote health and wellbeing with care, friendship and understanding. This includes our befriending services, an online shopping service and a Handyperson service. 

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our team as Administrator.

Your Mission

To enable TLG’s teams to do their best work by providing high‑quality, reliable and relational administrative support - ensuring people, processes and priorities run smoothly so that together we can better support children and young people to thrive. 

Your Strengths & Impact

We’re seeking a proactive and highly organised Administrator to support teams across TLG, helping high-quality work to happen efficiently and with excellence. This is a varied and people-focused role, ideal for someone who enjoys supporting others, managing competing priorities, and keeping things running smoothly behind the scenes. You’ll provide effective administrative support across different teams, contributing to the smooth delivery of programmes, projects and wider organisational activity while helping to ensure our staff are well supported.

To thrive in this role, you’ll be digitally confident and adaptable, able to turn your hand to a wide range of tasks and quickly build understanding in a fast‑paced environment. A strong eye for detail, a desire for excellence and clear communication skills will enable you to deliver excellent administrative support, while a relational approach will help you work collaboratively and effectively across different teams and departments.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Applications will be reviewed on a rolling basis prior to the closing date, so we would encourage you to apply as soon as you’re able. We reserve the right to interview and appoint prior to the closing date.

Hours: Part time (22.5 - 30 hours per week)

Closing Date: Sunday 17th May

Initial Interviews: Various – Online

Final Interviews: Various – at our National Support Centre in West Yorkshire

This is an exciting newly created role at Flynne’s Barn, offering the opportunity to play a key part in supporting and shaping our work as we grow. As Office Coordinator, you’ll help strengthen our core functions and provide essential administrative support across both existing and new projects. 

We're looking for a proactive, organised and experienced administrator who is comfortable working independently as well as collaboratively in a small and growing team. You’ll be someone who thrives in a varied and busy environment, and who is motivated by the chance to contribute to something meaningful. This role offers the opportunity to help shape how we work as an organisation and to make a genuine difference to young people facing the challenges of a cancer diagnosis.

At the heart of our day-to-day operations, this is a broad and hands-on position. It would suit someone who is adaptable, enjoys variety and takes pride in keeping things running smoothly. 

This is an onsite role at Flynne’s Barn with scope for some remote working. Advertised as a 2 day/week role, we anticipate that there will be scope for increased hours in the future.

Salary: £12,000 per year (full-time equivalent salary £30,000)

To apply: Please use the Apply Now button to upload a CV and Cover Letter via the CharityJob portal by 9am (UK time) on 1 June 2026.

Your cover letter (1 to 2 pages) should set out what you would bring to the role, with reference to the person specification in the job description.

We warmly welcome applications from people of all backgrounds, particularly those from groups currently underrepresented in the workplace.

Flynne’s Barn is a charity supporting young people living with cancer. We offer residential stays in the Lake District, bringing young people with a shared experience of cancer together to build community. During a stay we offer a range of outdoor and creative activities. We aim to provide the space for young visitors to relax, find friendship and to build confidence in a safe, supportive context. We also provide an online/telephone counselling service for young people and their families.

The Chilterns Conservation Board (CCB) is a statutory body established by Parliamentary Order in 2004. Our primary role is to promote the conservation and enhancement of the natural beauty of the Chilterns AONB, now known as the Chilterns National Landscape. Where it is compatible with that role, we also promote the understanding and enjoyment of its special qualities, and in partnership with others seek to foster the economic and social well-being of local communities.

As a key member of a small operations team the successful candidate will have the opportunity to deploy their skills across a broad range of areas, building relationships and working with the entire staff team as well as our Board Members.

We are seeking a highly motivated, enthusiastic and dynamic individual who can think strategically but is also a practical completer-finisher and an effective team player who has a passion for supporting people to work to the best of their abilities.

You will be highly organised with an eye for detail but above all be someone who is resourceful and a proactive and confident problem solver who enjoys working across multiple areas at the same time.

Flexible working considered.

Please visit our website (click re-direct to recruiter) for more information and to apply.

Please note:

Applicants must have the right to work in the UK. We do not accept CVs or applications via recruitment agencies. 

This is a varied, people-focused role that sits at the heart of the organisation, providing essential administrative support across fundraising, finance administration, governance, and general office coordination.

Rahab uses Expense Plus charity accounting software and works with external accountants for statutory accounts and compliance. This role therefore focuses on accurate administration, coordination and reporting rather than technical accounting.

The Charity Administrator will work closely with the Charity Director and the management team. The trustees and external partners will ensure Rahab operates efficiently and is well supported to deliver its mission.

We’re looking for an organised and friendly Training Administrator to join our small, busy Training team.

You’ll play an important role in helping our training programmes run smoothly. This is a great opportunity if you enjoy administration, like working with people, and take pride in keeping things well organised.

About the role

You’ll work closely with other Training Administrators, Course Leaders, and tutors to support the coordination and delivery of our training courses.

We’re looking for someone who is:

• Well organised
• Comfortable working with details and data
• Confident managing several tasks at once
• Happy working both independently and as part of a team

Location

Hybrid working - 2 days per week in our office in Bracknell. The rest of the week working from home (UK‑based).

What you’ll be doing

Some of the responsibilities will include:

• Providing day‑to‑day administrative support to the Training team
• Responding to training enquiries by email or phone
• Managing Training team email inboxes
• Processing course bookings and applications
• Supporting learners using Google Classroom and Coassemble
• Keeping records up to date on the CRM and other systems
• Processing payments and checking invoices
• Preparing and collating training materials

What we’re looking for

Essential

• Experience in an administrative role (training or courses is a bonus, but not required)
• Strong attention to detail and accurate record‑keeping skills
• Good organisational skills and the ability to manage multiple tasks
• Clear and friendly communication skills
• Confidence working independently and as part of a team
• Comfortable using Microsoft Outlook, Word, and Excel

Desirable (but not essential)

• Experience or understanding of dyslexia
• Familiarity with Google Classroom and/or Coassemble

We’re happy to provide support and training where needed.

Please view the job description for full details.

Equal opportunities

We want everyone we work with — as colleagues, volunteers, supporters, or people we support — to feel included and that they belong at the BDA.

We are committed to building a diverse organisation that reflects the communities we serve and to ensuring inclusion in everything we do. Applications are welcome from people of all backgrounds.

Purpose of the post:

As part of our Business Directorate, this role will support the Business Support Manager in ensuring that the charity's functions run efficiently, effectively and sustainably:

·To provide comprehensive and administrative support and excellent customer service for the Leadership Team and across the organisation.

·To partner with front-line teams to successfully deliver programmes and events and support campaigns, partnerships and promotions as required.

Key responsibilities:

·Providing excellent, administrative support for the Leadership Team, including diary management, arranging travel and travel arrangements as required.

·Providing day to day administrative support to core business and programme teams, as required, including:

• Supporting day-to-day communications by managing inboxes and responding to queries as appropriate (including info@ and recruitment@ inboxes)
• Coordinating face to face and virtual meetings; taking and circulating minutes and following up on actions.
• Provide additional administrative and operational support to teams as required in line with skills, knowledge and experience

·Manage staff profiles on our website, uploading new staff and removing staff profiles for leavers.

·Maintain office environment, ensuring desks are clear for colleagues to use and stationery cupboard is stocked and tidy.

·Organise staff cards – for birthdays, leavers, etc. 

·Support HR with recruitment processes (e.g collating applications and arranging interviews).

·Assist the Business Support Manager with delivery of in-person internal events (Staff Days, Board Meetings) and external events (World Book Night, Summer Reading Challenge launches).

·Set up and closure of Office 365 accounts, monitoring Business User licenses and shared mailboxes.

·Organisation and administration of monthly Standing Meetings (all staff meeting).

Key contacts:

·The Leadership Team

·Business Support Manager 

·Other members of the wider Business Directorate Team (HR, Finance, Systems)

·Programme Managers and their teams

·MarComms

·Other colleagues across the organisation, external stakeholders and partners

Skills/Knowledge:

·Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom

·Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment

·Strong written and verbal communication skills

·Excellent customer service skills

Experience:

·Previous experience as an administrator supporting a busy team and juggling multiple priorities

·Experience of organising meetings with the ability to produce clear and concise minutes and notes. 

·Previous experience of working as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom

Part-Time Administrator (3 days per week – flexible working pattern)
Rugby
£15 per hour

We’re looking for a highly organised and proactive Administrator to join a small, collaborative team supporting a busy and impactful organisation.

This is a varied role where you’ll play a key part in keeping things running smoothly – from supporting senior leadership and coordinating meetings, to managing accreditation processes and helping organise team activities.

If you enjoy structure, take pride in detail, and love being the person who keeps everything on track, this could be a great fit.

What you’ll be doing:

Supporting senior leadership & meetings

• Providing administrative support to the Interim CEO and senior stakeholders
• Coordinating Trustee Board and management meetings
• Taking accurate minutes and managing actions
• Supporting the preparation of Board and AGM papers

Managing accreditation administration

• Maintaining client and product records
• Coordinating accreditation panels and submissions
• Managing contracts, renewals, and client communications
• Keeping CRM systems up to date
• Supporting improvements to processes (including use of Monday.com)

Office & team support

• Helping source flexible office space in Rugby
• Supporting office setup (equipment, furniture, logistics)
• Assisting with organising a staff away day

General admin

• Providing ad-hoc support across the team as needed

What we’re looking for:

• A highly organised administrator with strong attention to detail
• Someone proactive who can manage multiple priorities
• Confident supporting senior stakeholders
• Excellent written and verbal communication skills
• Experience with CRM systems (Monday.com experience would be a bonus)

If this sounds like you, please get in touch ASAP.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026.

Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Contract: We are currently recruiting for two permanent vacancies

Salary: £30,808 per annum

About the role

As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness.

You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.

As a Reception/Administrator as part of the front of house team you will:

· Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.

· Be responsible for the official opening/closing of the office in line with the H&S policies.

· Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures.

· Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team. 

Skills, knowledge, and experience vital to succeeding in this role:

· Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care. 

· Experience of working with vulnerable or marginalised groups, assessing need and providing information, advice and guidance.

· Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. 

· Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records. 

· Excellent verbal and written communication skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 20th May 2026 at 23:59

Interview process: Competency-based interview

Interview date and location: Wednesday the 3rd June or Thursday the 4th June, 2026. Crisis Skylight Merseyside, 96 Kent Street, Liverpool, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094