Administration support jobs

We are pleased to be recruiting a Programme Administrator to support the new Fair Futures for Young Carers programme across Scotland, Wales and England.

This is a hybrid role, anchored to either the London, Glasgow or Cardiff Carers Trust office 1-2 days a week.

This role is key to ensuring the programme runs smoothly and consistently by coordinating schedules, preparing meeting packs, maintaining trackers and supporting monitoring activity. The postholder will provide the structure that enables the wider team to deliver excellent support to young carers.

As the postholder you will:

· Liaise with local carer organisations and education stakeholders to coordinate support offers and events.

· Maintain up‑to‑date records, trackers and reports for the Programme Lead and Programme Officers.

· Help ensure communication, timelines and resources are aligned across all three sites.

Please download the attached recruitment pack to find out mor

Job Title: Quality Improvement and Research Administrator

Reports to: Quality Improvement Manager

Line reports: N/A

Contract terms: Permanent 35 hours per week 

Salary

£29,895

Location: London-based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

The post holder will provide administrative support across several key functions of the department, focusing mainly on clinical job description approval and sourcing of volunteers to attend appointment panels across the UK (Advisory Appointments Committee), quality improvement initiatives, and committee administration.

Main responsibilities

AACs and Job Planning

• Responsibility for administration of the College’s Advisory Appointments Committee and ophthalmologist job planning advice service and Coordinating volunteers to attend Advisory Appointment Committees (AACs)
• Administering the approval process for UK ophthalmologist job descriptions (c. 150 a year), assigning work to relevant Council Representatives and supervision of the progress of approvals to meet the average 3 week turn around
• Providing general advice and guidance to stakeholders on job descriptions in accordance with the agreed job description guidance
• Department document management and archiving including documents on the RCOphth website, managing document status spreadsheet used by department team and comms team

Quality Improvement (QI)

• Support the QI Manager and QI Coordinator in the delivery of the College’s QI workstreams
• Provide administrative support for the delivery of the RCOphth Review Service
• Support the coproduction of guidance documents with members e.g. scheduling meetings, proofreading and formatting documents
• In conjunction with the QI team, support delivery of the National Ophthalmology Database audits by answering queries, administration of the sign-up process for participating centres and invoicing process

Departmental Administration

• Providing support to other members of the team as and when required including responding to queries
• Liaison with other College Departments to ensure members and other stakeholders’ experience of any interactions with the College is proactive, positive, and efficient
• Administering department committees e.g. appointments for chairs and committee members, scheduling meetings, agenda setting, minute taking and following up on actions
• Assisting with other administrative process to support the work of the department team including Database administration including data entry and reporting

Other

• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

Person Specification

Knowledge, Qualifications and Experience

• Previous administrative experience in a similar role
• Knowledge and experience of Microsoft applications, including Word, Excel, Outlook and PowerPoint
• Understands the importance of accurate and timely data entry

Skills and Abilities

• Committed to providing excellent customer service
• Excellent interpersonal skills, the ability to build rapport and work effectively with staff and stakeholders
• Ability to identify issues and solve problems logically
• Excellent written and communication skills
• Ability to contribute new ideas and suggest improvements to ways of working
• Ability to work on own initiative and meet strict deadlines
• Respects and cooperates with colleagues, working effectively with other departments when needed

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Other requirements

The post holder may occasionally be required to work some evenings and work away from home in the UK

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

CoppaFeel! is looking for a Health & Services Assistant to provide day-to-day administrative and coordination support across our health and services work.

Sitting within the Education Team, this role will work closely with the Health & Services Manager and Health & Services Executive to support the delivery of CoppaFeel!’s portfolio of resources, materials and reminder services. They will support the smooth running of health engagement activity, systems and processes and champion equity, diversity and inclusion across health engagement work.

This role focuses on administrative tasks, supporting the wider team to deliver impactful work while developing skills and experience within the charity and health sector.

This role will sit within the Education team and report to the Health & Services Manager.

Duties and Responsibilities

Administrative and coordination support

• Provide day-to-day administrative support across health and services activity, including data entry and document management.
• Support the coordination of health and services activity by maintaining systems, calendars and records.
• Assist with the set-up and administration of programmes, initiatives and projects led by the Health & Services team.
• Assist with collecting and logging feedback and data to support impact reporting.
• Maintain accurate and up-to-date records of Education Team contacts on the CRM.
• Support with processing expenses and basic tracking of department expenditure

Health Information, Resources and materials

• Provide support with developments to new and existing health information.
• Provide administrative support for the development, promotion and distribution of CoppaFeel!’s portfolio of resources.
• Organise and collate resources and materials for events and activities, liaising with the Operations team to manage storage and stock.
• Act as a first point of contact for education and healthcare materials enquiries, processing requests and orders.
• Correspond with key external stakeholders in the development and promotion of our resources.
• Support with the administration and day-to-day running of CoppaFeel!’s SMS reminder service.
• Supporting with reviewing and updating resources, materials and health information.

Events and communications support

• Assist with the set up of healthcare professional events and webinars, both in person and online when necessary.
• Co-ordinate deliveries and postage from the CoppaFeel! office.
• Attend healthcare and service delivery events to promote CoppaFeel!'s work.
• Support the scheduling of newsletters, social media and routine communications.
• Coordinate responses to general health and services enquiries, escalating more complex issues where needed.

Skills, Experience and Qualifications

Essential

• Strong administrative and organisational skills.
• Ability to manage multiple tasks and deadlines with support.
• Clear and professional communication skills.
• Confidence using IT systems and willingness to learn new tools.
• Ability to work collaboratively as part of a team.
• Ability to handle confidential or sensitive information appropriately.
• Enthusiasm for CoppaFeel!’s mission and values.

Desirable

• Experience supporting projects, events or programmes.
• Experience using databases or CRM systems.
• Interest in the charity, health or education sector.

Application information

Applications will close at the end of 23rd February 2026 with the aim to commence interviews from 9th March.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off to celebrate Kris, our founder, and a day off for your birthday.

• Employee Assistance Programme
• Health Cash Plan
• Access to Self Space training and 1:1 therapy
• Core working hours of 10am to 4pm
• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

The Administrator will play a key role in supporting the smooth and efficient running of the NVN’s operations. Working closely with the General Manager, they will manage day-to-day administration, membership communications, events logistics, and financial record-keeping.

They will help ensure that the NVN remains responsive, organised, and welcoming to its members and everyone.

Key Responsibilities: 

Administration and Coordination

- Support the General Manager with the day-to-day coordination of the NVN’s activities.

- Maintain accurate records, files, and databases (including membership and financial information).

- Prepare and circulate agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and general manager.

- Track progress on agreed actions and support efficient follow-up.

- Support the General Manager to manage and promote funding applications from the membership, such as the ARCH Levy Fund, bursary applications and the Event Subsidy Fund.

Membership and Communications

- Respond to member and public enquiries in a timely and professional manner.

- Manage membership renewals and maintain the membership database.

- Create and distribute newsletters.

- Maintain our social media presence and website content.

- Store NVN songbooks and send out when purchased.

- Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person).

- Website management (in liaison with website hosting company).

Finance and Record-Keeping

- Support basic financial administration including invoicing, payments, and expense tracking.

- Maintain up-to-date financial records in coordination with the General Manager and Treasurer.

- Maintain and store confidential documents and archives.

- Support the preparation of information for reporting and audits.

- Work with Xero (accounting software).

Operations & People Support Officer

Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Job Purpose

This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.

You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.

Main Duties & Responsibilities

Fundraising & Office

• Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.

• Handle sensitive information appropriately, maintaining confidentiality at all times.

• Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.

• Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.

• Provide excellent customer care and donor stewardship in every interaction.

• Manage incoming mail, ensuring it is opened, distributed and responded to promptly.

• Process donations in line with established receipting procedures.

• Adhere to audit procedures and liaise with the Charity’s auditors.

• Maintain filing systems, ensuring safe storage and regular archiving of records.

• Support the senior management team, including organising meetings and room bookings.

• Undertake banking procedures, ensuring donations are accurately recorded and banked.

Hospital & Online Shop

• Process online shop orders in a timely manner.

• Run regular online sales reports for the Operations Manager.

• Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.

• Provide customer service in the hospital Atrium shop and support front desk cover as required.

• Cash up the till, ensuring all sales are accurately recorded and passed for banking.

Database Support

• Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.

• Produce analytical reports from the fundraising database for audit purposes.

People / HR Support

Provide People/HR administrative support in the following areas:

• Recruitment, including coordinating recruitment and induction of new starters.

• Volunteer coordination, ensuring a robust process from expression of interest through to induction.

• Ensuring all staff have DBS checks in line with Trust requirements.

• Administration of staff annual leave and absence reporting.

• Creating staff correspondence, including pay award, furlough and other required communications.

Other Duties

• Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.

• Be an active and supportive team member, contributing to team development and collaborative working.

• Attend and support fundraising events where required.

• Undertake any other reasonable duties as requested by your line manager.

Person Specification

Qualifications, Knowledge & Experience

Essential

• Experience managing a demanding and varied workload.

• Proven experience handling cash and working within audit and procedural controls.

• Strong customer service background.

Desirable

• Experience working in a charity.

• Experience using a CRM system or database.

• Experience using Shopify or other online sales platforms.

• HR experience or qualifications.

Skills & Attributes

• Commitment to equality, diversity and collaborative working.

• Excellent written and verbal communication skills.

• Ability to build strong working relationships.

• Self-motivated with a positive attitude in a fast-paced environment.

• Highly organised, adaptable and able to manage shifting priorities.

• Able to work effectively both independently and as part of a team.

• Strong understanding of data protection and confidentiality.

• Excellent IT skills, including Microsoft packages.

Additional Requirements

Essential

• Strong interest in working for a children’s health charity.

• Commitment to the values of Alder Hey Children’s Charity.

• Willingness to get involved across the Charity.

Desirable

• Willingness to occasionally work outside normal office hours.

Our Values

At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.

• Courage: We try new things, take risks and speak up. We are accountable and unstoppable.

• Together: We work as one team, celebrate diversity and empower one another.

• Passion: We care deeply about what we do and inspire others.

• Magical: We are creative, child-led and create special moments that go the extra mile.

Four-Day Working Week

In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.

Additional Information

This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.

Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

Our employees are at the heart of the high-quality service that we provide to our young people. We currently have a staff team of around 295 and will be continuing to expand over the coming years.

We are looking for an enthusiastic and driven individual who is keen to develop their HR career in the charity sector to join our HR Team. You will play a vital role in supporting the close-knit HR function by carrying out a range of HR and recruitment administrative duties, assisting with the recruitment and onboarding of new staff.

You don’t need to have experience of HR – we are looking for skills, aptitude and potential. You will be provided with a thorough in-house training programme, and we’ll also provide you with support to complete continuous professional development throughout your employment with us.

The role at a glance

Contract: Permanent, part-time

Start date: March/April 2026

Working hours: 22.5 hours per week across either 3 full days or 2 full days and 2 half days within our office hours which are 09:00-17:30, Monday-Friday.

The successful candidate must be available to work on Monday mornings and all day Friday due to operational need.
We are an organisation with team members at different stages of their career, including many in their first roles: we are committed to nurturing talent and providing a developmental culture for all. Our Head Office team works in-person 80% of
the time with 20% working from home. 

Salary: £30,950 (inclusive of £2,700 London contribution) (pro rata0. The pro rated salary is £18,570 per annum. 

Location: IntoUniversity Head Office

Eligibility for the role

In order to be eligible for the role, applicants must be able to demonstrate throughout their application that they have:

• The qualities shown on the previous ‘Who are we looking for’ slide (please see attached job description)
• Previous administrative experience, not necessarily in a HR role
• Strong Microsoft Office skills
• Excellent written and oral communication skills
• Successful experience of engaging with a range of stakeholders (whether in a paid or voluntary capacity) including building rapport quickly and resolving complex issues effectively and efficiently

Applicants must also:

• Have achieved a grade C / grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
• Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work visas). 

We are seeking an experienced and diligent HR Administrator to provide HR admin support to the organisation. You will be responsible for all HR administration, including the production of HR paperwork, and serve as the day-to-day generalist HR contact for all employees. We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities. 

This is part-time fixed-term position, as we review the organisation’s needs in this area, and will be subject to review and possible extension at the end of six months.

As a small charity (c. 35 staff including part-time and casual workers), the role will require balancing practical tasks with more senior HR responsibilities. You'll be based in the office (a lovely rural setting near Twyford, Reading) for at least two days per week and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.

As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies

We’re looking for someone to fulfil a wide range of duties working alongside the other Administrative Assistant and volunteers in support of the Office Manager to provide coordinated administration across the Cathedral team. In addition, the post holder will support the Chief Operating Officer in tasks related to the management of the residential let properties located in Old Portsmouth. This includes coordinating property checks, arranging basic repairs and maintenance, supporting lettings activity, and carrying out viewings when properties are vacant. The property portfolio includes flats accessed by stairs only and will require the post holder to visit the flats in accordance with our lone working policy..

The successful candidate will have:

§ Good proven administrative, organisational, planning and IT skills including Microsoft 365 

§ Strong interpersonal skills including tact, confidentiality and discretion with the ability to communicate and work with a wide range of stakeholders.

§   A proven ability to work flexibly and proactively as part of a busy team

§   The ability to work alone and under pressure

§   Be committed to equal opportunities and inclusivity and upholding the highest standards of standards of safeguarding practice 

§   The physical ability to climb stairs to properties and manual handling tasks, such as moving furniture, office equipment and stationery

§ Empathy with the beliefs and values of the Christian Faith and the aims and objectives of the Church of England

Ideally you will also have knowledge of music and liturgy and building management coordination.

Hours: part-time 30 hours a week (excluding lunch breaks) split approximately 0.75 administrative and 0.25 hours lettings, worked across office hours Monday-Friday. Some weekend hours will be required occasionally, and some evening working is likely with Time off In Lieu awarded in line with Portsmouth Cathedral’s Policy.

Benefits of working at Portsmouth Cathedral:

• Generous leave allowance of 25 days (pro rata for this part-time post) plus all public holidays and two 'given' days at Christmas.
• Employer pension contributions of 7.5% (1.0% employee contribution)
• Commitment to professional development and training.
• Cash health plan

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required.

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.

Closing date for applications: 23.00 Sunday 15th February 2026
Interviews will be held 26th February 2026

Purpose of the Role
The Administrator provides essential support across the organisation by maintaining accurate records, supporting compliance, coordinating communication, and ensuring efficient daily operations across the organisation.

Key Responsibilities

1. Records & Compliance (H&S, Training, Equipment)

• Maintain and update relevant staff records, including training logs, H&S documentation, equipment registers.
• Ensure relevant certificates, training dates, and compliance documents remain up to date.
• Organise appropriate and timely delivery of IT, phone and other equipment as required and in liaison with relevant suppliers as appropriate.
• Provide staff IDs, access cards and keys as required.

2. Database, SharePoint & Digital Filing Management

• Maintain relevant organisational databases and digital filing systems.
• Manage SharePoint folders and ensure documents are stored, updated and accessible.
• Support staff with document retrieval and information management.

3. Finance Administration

• Review and submit invoices for approval and maintain records of purchases on credit and debit cards and submit on a timely basis for processing.
• Liaise with the Finance Team to resolve queries and ensure timely payments.
• Maintain accurate administration logs.

4. Office Supplies & Stock Coordination

• Monitor stock levels for both sites and reorder supplies when required.
• Maintain records of stock usage and deliveries.

5. Internal Communications

• Prepare and distribute internal staff updates as appropriate – ideally in liaison with the communications team unless urgent.
• Support organisational communications and notices where needed.

6. Event Planning & Administration

• Maintain logs for events and support planning documentation.
• Assist with scheduling, preparation and administrative tasks for events and meetings.

7. Facilities and Property (including Health & Safety & Fire Compliance Records)

• Maintain and update organisational and building H&S records, including fire safety certificates and compliance documents.
• Organise building maintenance as required.
• Monitor outstanding actions and ensure timely updates.
• Be a qualified first aider on site.
• Book H&S-related training and track attendance.
• Support coordination of fire alarm testing, fire drills and related documentation.
• Support with reception duties as required.

8. Project Administration & Reporting Support

• Assist teams with project documents, data collection and reporting processes as required.
• Maintain project logs and support updates to reporting templates as required.

9. Phone & Admin Inbox Management

• Monitor admin and info inboxes, responding to or redirecting queries appropriately.
• Answer incoming calls and provide first-line administrative support.

Join our Team as an Office and Reception Assistant and play a vital role in keeping our office organised, efficient and welcoming.

Primary Duties and Responsibilities

The following is an illustrative but not exclusive list of the primary duties and responsibilities of the role:

Office and Premises

Supporting the day-to-day effective operation of the charity including:

·Supervising the interns who staff our Reception

·Acting as the first point of contact for email, phone calls and office visitors when the Reception is not staffed

·Handling outgoing and incoming post and couriers.

·Responsibility for maintaining stationery and buying refreshments and office supplies.

Information technology

·Assisting with the induction and basic training of staff in the use of the law centre’s IT and procedures.

·Supporting staff by trouble-shooting common IT problems that arise, escalating to the law centre’s external IT support as appropriate.

·Maintaining the law centre website.

Information management

·Scanning documents and helping to maintain accurate and well organised records.

·Ordering storage and collection of documents as appropriate.

·Running reports on our case management system, Advice Pro

Finances

·Assisting with the management of event bookings and training.

·Assisting with routine financial administration.

Human Resources

·Collecting and maintaining staff records, holiday records and sickness records

·Assisting with the administration of recruitment.

Advice Forum

Assisting the CEO with the strategic advice partnership:

·Co-ordinating and facilitating four Advice Forums per year

·Organising and managing one Advice Conference per year

·Organising 14 training sessions per year for the local advice community

General

·Assisting the CEO to organise meetings including taking minutes; preparation and dissemination of meeting papers, and managing venue/room bookings.

·Organising online training sessions

Please note that this is an on-site position and remote working is not available.

Chelsea / Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care. 
• Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
• Accurately recording and processing donations, and updating supporter records on our database.
• Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs. 
• Managing invoices and helping with campaign reporting.
• Supporting the team with administrative tasks.
• Working with colleagues and volunteers to deliver the best possible supporter experience.

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to prioritise, manage multiple tasks, and meet deadlines.
• A proactive, flexible approach and willingness to support the team as needed.
• Good working knowledge of Microsoft Office (experience with customer databases is desirable).
• Commitment to providing outstanding supporter care and working in a supporter-focused environment.

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. 

At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution and ensuring that every interaction with Starlight is positive, personal and professional.

The Supporter Care Administrator plays an important role in supporting the delivery of excellent supporter care across all areas of fundraising and marketing. This role is ideal for someone who enjoys working with people, is highly organised with excellent attention to detail, and wants to develop their experience within fundraising and the charity sector.

You’ll enjoy communicating with supporters, taking time to understand their needs and helping them feel valued and appreciated. You’ll also take pride in supporting Starlight’s reputation for warm, responsive and efficient supporter care, while following clear processes to ensure donations and supporter data are handled accurately and securely.

Working closely with the Supporter Care Coordinator you will gain hands-on experience of supporter care, income processing and general fundraising administration, across a range of fundraising activities, including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations.

About Urban Design Group

The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive. 

About the Role

As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.

Key Responsibilities:

Membership Services

• Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.

• Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.

• Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.

• Coordinate specific membership categories, including:

  • Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.

  • Corporate Memberships – processing applications and setting up webpages.

  • University Memberships – coordinating with course leaders on journal distribution.

  • Subscription Bureau Memberships – managing arrangements with external providers.

• Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.

• Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.

• Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.

• Maintain a high standard of customer service, ensuring members feel engaged and valued.

Administration

Provide general administrative support for the UDG team as required including:

• Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:

  • Scheduling meetings, preparing agendas, and circulating papers.

  • Producing concise, action-oriented minutes.

• Promptly process recruitment advertisement requests, including website postings and invoicing.

• Carry out routine updates to the UDG website, including the Urban Design Directory.

• Coordinate the scheduling for of activities, meetings and events.

• Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.

• Proactively identify opportunities to streamline administrative and membership processes.

Events

• Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.

• Provide basic technical support for online and hybrid events to ensure smooth execution.

Team working and collaboration

• Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.

• Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.

• Take a hands-on, flexible approach within a small team.

Person Specification

• Essential Experience

  • Proven track record of delivering excellent customer service.

  • Experience managing memberships, databases or similar systems.

  • Experience facilitating and supporting committees and/or working groups.

• Essential Knowledge and Skills

  • Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.

  • Confident maintaining and interpreting membership data.

  • Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.

  • Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).

  • Attention to detail and accuracy

• Personal Attributes

  • Excellent communication and interpersonal skills (both written and oral).

  • A professional, friendly and customer-focused approach.

  • A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.

  • Highly organised with a proactive, resourceful, and solution-focused mindset.

  • Ability to work independently, take the initiative, and manage workload effectively.

  • Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.

• Desirable Criteria

  • Experience coordinating events, including logistical planning and participant management.

  • Experience working in a professional or membership organisation.

  • An interest in urban design, architecture, or the built environment

  • Comfortable working as part of a small, hands-on team.

• Other Requirements

  • Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).

  • Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).

  • Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.

We’re looking for a highly organised, proactive Administrator to join our small and collaborative Trust team on a self-employed contractor basis. 

This is a key role supporting the Trust’s day to day operations, from serving as the first point of contact for applicants and partners to providing vital administrative support to the Executive Officer, Chair, and Board of Trustees.

You’ll be someone who enjoys juggling a variety of tasks, building positive relationships, and keeping things running smoothly. From coordinating meetings and managing systems to supporting governance, finance, administration, and communications, you’ll play an important part in helping the Trust deliver its work and impact.

About you. You must:

• have solid administrative experience and excellent organisational skills
• be confident using IT systems and quick to learn new ones
• be able to communicate clearly and professionally with a wide range of people
• be discreet, reliable, and comfortable handling confidential information
• share our values and want to support work that makes a real difference
• be self-employed and registered with HMRC for tax purposes

Why join us?

You’ll have a key role in a small operations team, with the opportunity to contribute meaningfully to the Trust’s mission of furthering the profession of occupational therapy. If that wasn’t enough, as a completely virtual organisation, you can work from home on days and at times that suit you as a Contractor!

This role offers a competitive contract rate of c£17.50 per hour for up to 90 hours per month. The contract is for 12 months initially, with an option to renew.

If you’re looking for a varied and rewarding administrative role in a purpose and values driven organisation and meet the self-employment requirements, we’d love to hear from you!

The closing date for this role is Friday 6th March 2026 at 17:00 GMT

Shortlisting will take place 9th March 2026 and Interviews will be held w/c 16th March 2026​