Administration Support Jobs

Are you ready to join our dynamic team as a Directors assistant and business support and unlock your potential and opportunities?

Girlguiding is seeking an experienced, proactive Directors assistant and efficient business support to provide comprehensive support to  executive directors enabling them to operate efficiently and effectively as part of executive leadership team.

You will be required to provide the highest quality assistance and administrative support as well as acting as the initial point of contact. You will need to be a master organiser with excellent communication and time management skills. You must have great attention to detail, excel at managing competing priorities and be able to handle confidential information with discretion and tact, and build effective relationships with a diverse range of stakeholders.

In our ideal candidate we are also looking for substantial experience in providing comprehensive secretariat support for meetings.

We encourage candidates fulfilling the criteria to apply for this position.

Location: Hybrid - Minimum one day per week from Nottingham office. Remaining time can be home based, or office based.

What will you do:

As Services Co-Ordinator, you will take the lead on two of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and hotel grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will work alongside colleagues within the wider Services Department to provide exceptional co-ordination and administrative support, to some of our direct services, including training and our network of local independent Headway charities and volunteer led branches.

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the People’s Pension with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion 

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

• Closing date: Wednesday 14th August.
• Interviews: Wednesday 21st and Thursday 22nd August.

We’re seeking a skilled and dedicated individual to join our Learning & Development team as a part time Learning & Development Administrator.

You will be supporting SHP as a learning organisation by supporting the smooth running of the Learning & Development Team. Through administrative support you will ensure that all SHP staff can access quality learning and development.   

This role will suit someone who is highly IT literate and is organised. You’ll need to be able to ask questions when you’re unsure about something and be willing to build relationships with colleagues at all levels.

About the role:

Your key responsibilities will be maintaining user data on our learning management system, Owl, and responding to email enquiries in a prompt and professional way. You will also be required to communicate with internal and external trainers, set up calendar events, support training attendees with reminders and follow up emails. You may also be involved with updating e-learning modules and compiling regular training related data. The tasks can be varied and may include supporting colleagues with ad-hoc tasks. 

In this role, you will work in a supportive, friendly and busy team as part of a growing charity, committed to supporting homeless Londoners. 

The role is 18.75 hours a week spread across 3 or 4 days with agreement from the Head of Learning & Development and as per business need. The role requires the post holder to be logged in by 9:00AM to monitor the L&D inbox and the Learning Line so that training days can run smoothly.

About You:

• You use your strong time management skills to be able to effectively manage workload, multiple systems and processes, and meet a variety of priorities  deadlines
• You have a proactive approach to asking questions if you need more information about the completion of a task or project
• You have a great people skills and can build and maintain relationships at all levels of the organisation
• You have an eye for detail and can keep information accurate and up to date
• You are confident in using computer systems 
• You are an excellent team player with a flexible and collaborative approach 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 4th August at midnight

Interview date: Thursday 15th August via Microsoft Teams

London Seminary seeks an enthusiastic Administrator to play a crucial role in its administration function. 

An exciting opportunity awaits a proactive, personable, and reliable Administrator to join a friendly and engaging administration team. The Seminary seeks an individual with a fast-paced nature and outstanding attention to detail to offer comprehensive support, including student applications, facility administration, library assistance and general enquires. 

The Role 

You will be one of the first points of contact for the Seminary and responsible for providing multifunctional administrative and practical support to the Principal, Senior Leadership Team, and staff. 

You will take a proactive approach to the role, supporting the smooth admission of students into the Seminary. You will also undertake a wide range of other duties including supporting the senior leadership team, ensuring the smooth running of the library, liaising with the site manager over accommodation and facilities and general administration as required. Below is an outline of duties. 

Student support 

• General enquiries 

• Telephone queries 

• Book interested parties into Visit and Open Days 

• Send out applications as requested.  Chase up near deadlines. 

• Deal with written correspondence, forwarding/scanning items as necessary 

• Student applications 

• Progress, request references, arrange interviews, offer places as directed 

• Provide admissions information, reading lists, handbooks, and answer queries 

• Administrative and welfare assistance 

Course Support 

• Produce and issue timetables as directed by teaching staff 

• Assign students and staff to Morning Worship slots 

• Book lecturers where requested 

• Set seminar, assignment, essay and visit/open dates 

• Allocate seminar presentation slots to students 

• Produce lecturer agreements 

Facilities 

• Book residential rooms for students, lecturers, and visitors 

• Student Flats: provide information about flats, licence agreements etc. 

• Report faults/maintenance issues 

• Provide accommodation reports 

• Arrange bookings for extra meetings and conferences 

• Ensure safe standards are maintained across the site, reporting issues and rectifying problems 

• Update Fire Risk Assessment 

• Maintain Accident Book, and ensure First Aid Training is up to date and documented 

Finance 

• Check and approve purchase invoices within agreed limits 

• Distribute invoices 

• Chase overdue invoices 

• Maintain leases for photocopier 

• Maintain and order office supplies as needed 

• Maintain scale of fees and payments 

• Bank cheques and cash 

• Liaise with local authorities for Council Tax and Business Rates queries and demands 

Library 

• Collate book requests and reading list items for approval 

• Order books as directed 

• Classify books, and maintain classification system 

• Oversee cataloguing, stock-checking, filing and maintenance of books 

• Maintain journal subscriptions 

• Process book donations, adding to the library, selling to students, or disposing of as appropriate 

• Order and sell set texts to students 

• Order book donations for students, and biblical texts in the original languages 

• Maintain library software, running maintenance and error reports 

• Provide student details to Evangelical Library 

Other items 

• Maintain licences, ensuring they are operated correctly and renewed promptly: 

• Data Commissioner updates 

• Liase with Copyright Licencing Authority 

• Liase with Christian Music Copyright Licensing 

• Ensure Microsoft and Adobe software licences are up to date 

• Maintain users on the system, adding new users as necessary 

• Maintain procedures and records of processes and passwords 

The role is full time, Monday through Friday, 37 ½ hours per week on site at London Seminary. 

About You 

You will be a highly motivated, efficient and organised administrator, who is a team player, as you will work with a number of people at all levels across the Seminary. With a track record of working in a busy environment where attention to detail is essential, along with the ability to manage various tasks simultaneously. 

Void Repairs Administrator

Job Type: Full-Time, Permanent

Hours: 35 hours per week (+ 5 hours paid lunch)

Salary: £23,962

Location: Office based – Derby

About Nacro:

At Nacro, we’re passionate about empowering people to build brighter futures. Through our education, housing, justice, and wellbeing services, we provide the support and guidance needed to transform lives. We offer vocational training, secure stable accommodation, and deliver essential mental health and substance abuse support, all aimed at building safer communities and creating opportunities for positive change.

Why Join Nacro?

Be a part of a team that truly makes a difference. At Nacro, your work will have a lasting impact on individuals and communities. We value innovation, dedication, and the drive to help others succeed. Here, you’ll find a supportive environment where your growth and development are prioritized.

Primary Purpose of the Role:

As a Void Repairs Administrator, you’ll play a crucial role in maintaining our properties. You’ll ensure repairs are handled efficiently, minimizing void periods and working closely with our property maintenance helpdesk team. Your efforts will directly contribute to providing safe and secure housing for those in need.

Key Responsibilities:

• Coordinate Repairs: Liaise with teams to ensure timely completion of void repairs, tracking progress meticulously.
• Record Maintenance: Maintain detailed records of void works on Nacro’s Housing System.
• Problem Solving: Tackle delays head-on, escalating issues as needed to ensure swift resolutions.
• Process Improvement: Continuously suggest and implement improvements to enhance efficiency.
• Reporting: Prepare comprehensive progress reports to keep the team informed.
• Manage Requests: Support the helpdesk to efficiently receive and raise orders for void repairs with contractors and landlords.
• Obtain Quotes: Secure quotes for higher-value works to ensure cost-effective solutions.

Experience, Knowledge, and Skills:

• Proven administrative experience, ideally in property management.
• Basic knowledge of property maintenance (training provided).
• Exceptional communication, organizational, and problem-solving skills.
• Ability to work independently, manage pressure, and prioritize effectively.
• Proficiency in Microsoft Excel and Word.
• High attention to detail and a professional telephone manner.
• Strong commitment to equality and inclusion.

Ready to Make a Difference?

Join Nacro and be a part of a team dedicated to creating lasting, positive change. Your role as a Void Repairs Administrator will be pivotal in helping us provide safe and secure housing, ultimately empowering individuals to achieve brighter futures.

If you have any questions or would like an informal chat about the role, please contact Paul Phillips - Head of Property and Asset Management at [email protected].

Apply Now to start making a difference today!

Slavery is the fastest growing crime in the world.  There are thought to be 50 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.

Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders. 

Our Purpose: Joining forces to end modern slavery.

Our Mission: By bringing together specialists, we work to prevent slavery, to release and care for victims, to uncover and dismantle criminal networks and to spark systemic change.

Our Values: As an organisation we have a set of core values that underpin and inform all we do:

• We are collaborative

• We are courageous

• We are experts

• We are relentless 

• We are pioneering

This role

We are recruiting for a new role providing EA support to the CEO and administrative support across the organisation. 

Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and this role will be a key part of our team and play a vital role in helping us achieve our vision. 

This role will report to the Head of HR but will provide EA support to the CEO and ad hoc support to other members of the Senior Leadership Team. The role will provide administrative support across the organisation so will get to work alongside all teams. 

Your main responsibilities will include;

• High volume diary management for the CEO and providing ad hoc diary support for other members of the Senior Leadership Team. 

• Management of Board meetings including coordinating dates, venues and preparing and circulating Board reports. 

• Office Management including liaising with suppliers / brokers, relationship management with office landlord and overseeing office supplies and equipment

• Internal event organisation (e.g. staff away day, Christmas party, Leadership meetings), including budget management, venue booking, overseeing delivery on site.

• Management of travel arrangements for the CEO and ad hoc management for other members of the Senior Leadership team.

• Hosting visitors to the UK office including management of travel arrangements and itineraries. 

• General team administration including managing video conferencing, team calendar events, upkeep of Intranet and shared team documents.

• Managing the relationship with the IT contractor, procuring IT equipment and dealing with any breakages 

• Managing work experience placements in the London office.

• Point of Contact - being the first point of contact for general external enquiries, overseeing our generic email address, managing calls on the office phone and managing physical post. 

Please visit our website to view the full job description and for details of how to apply.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose:

To provide reliable and essential administrative support to the WomenMATTA team, ensuring accurate data capture and the smooth running of WomenMATTA’s office. Act as a front of house staff member to the WomenMATTA office, mailbox and phone line; providing advice and signposting to enquiries and greeting visitors. Working closely with management, frontline staff and volunteers to develop streamlined processes to the administrative side of daily operations.

1. Provide prompt and effective administrative support to all WomenMATTA staff; being a key contact around IT and case management systems and assist with the day to day running of the Programme.

2. Maintain case management systems to ensure accurate and timely data recording across all monitoring systems

3. Provide office management and diligent support to the operations of the Programme

4. Act as the first point of contact for service users and external parties; drawing on a trauma informed approach when communicating to parties

Job Title: Programmes Administrator 

Salary: £22,500.00

Working Hours: 35 hours per week

Location: Home based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave                                         plus 8 bank and public holiday (pro rata).

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

Our Programme Delivery Team is an integral part of our for every parent strategy, we support our commissioned contracts, our branch Infant feeding support and our Infant Feeding line on free at point of access support across the UK.  

We are seeking a capable Programmes Administrator to provide administrative support for our Project teams, NCT Baby Cafes, NCT Infant Feeding Line and our Peer Support Team. The post holder will work with the staff, practitioners and volunteer teams to ensure the smooth delivery of our projects within Programme Delivery. 

About the Role

Working closely with the contracts manager, our projects teams, commissioned services manager and our infant feeding services manager, you will be responsible administration support across the Programme Delivery department:

· Supporting branches with delivering drop-ins and peer support training, 

· Reviewing grant documentation 

· Support branch funded services including generating contract documentation. 

· Monitoring budget 

· Generate contract assignments for NCT Practitioners delivering on branch contracts including management of NCT Practitioner holiday and sickness cover. 

· Approving expense claims for practitioners and staff within our programmes.  

· Support with administration of volunteer peer supporters and the central training of cohorts. 

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily and have a keen attention to detail.

About you

• Experience in working within a busy team supporting many different projects? 
• Able to work unsupervised and confident in your organisation and prioritisation skills? 
• Able to look at processes and identify and communicate efficiencies ? 
• Comfortable communicating with a wide range of colleagues throughout NCT?

If so, please read the job description available on our website.

What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 28/07/2024
 
Interviews: Week beginning 05/08/2024.

Interview format: Virtual video call – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.

The Rank Foundation is seeking a Finance and Operations Officer to join their dedicated team in Shoreditch. The post holder will be at the heart of our operations, ensuring smooth financial management and supporting meaningful initiatives. The position is offered on a full-time permanent basis based in our office in Shoreditch, London, and we hope the postholder to start in late Summer / early Autumn.

If you are a passionate finance professional with strong operational skills and look to make an impact in the philanthropy and social sectors, apply now!

Key accountabilities:

· Finance: Manage payments, invoices, expenses, and grants payment using Xero, reconcile accounts, handle VAT returns, and maintain organised financial records.

· Organisational Administration: Support GDPR compliance, provide general administrative support, assist with events, and manage shared inboxes and VOIP accounts.

· Governance Support: Offer administrative support for trustees, circulate executive reports, plan governance meetings, and review policies.

· Programme Support: provide administrative support to some of the Rank Foundation’s flagship programmes.

Please download the Recruitment Pack for the full description of the post. 

The important dates for you to note in the recruitment timetable are highlighted below for your diary.

Closing date for applications: 5pm on Friday 2nd August 2024

Interviews: In-person London, 14th August 2024

We have an exciting opportunity for an administrator to join the learning and development team, focusing on our Victim Awareness Course (VAC) service, working from home for 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based with some travel requirements for meetings, training and occasional visits to a local office. You will need to work one Saturday a month with a day off in lieu.

Our Victim Awareness Course is a rehabilitative course designed to reduce reoffending thro?ugh increasing victim empathy and improving attitudes and thinking towards crime.

Like the Speed Awareness Course, it is not designed to humiliate or hold offenders to account but it is intended to educate them to understand the impact that their actions & choices have had on victims, their loved-ones, themselves and the wider community.

As a VAC administrator you will be:

• the first point of contact for all those needing to complete one of our interventions and our partners.
• manage all of the referrals coming into the project using a case management system and work towards increasing our confirmed bookings.
• provide a high quality administration service whilst being compassionate and non-judgemental responding to queries efficiently.
• manage a demanding workload and will need to be able to prioritise effectively and work in a methodical way.

You will need:

• Experience of carrying out a variety of administration tasks including writing letters, managing bookings and responding to internal and external queries in a professional way.
• The ability to communicate with people at all levels; offenders, police, partner agencies, facilitators and volunteers both in verbal and written format.
• Experience of using a case management system to record client information and manage course bookings.
• To demonstrate effective and compassionate customer service across a diverse customer base.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an administrator to join the learning and development team, focusing on our Victim Awareness Course (VAC) service, working from home for 22.5 hours a week. Hours can be worked flexibly across the week, 4.5 hours each day, will include one Saturday a month with a day off in lieu.

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based with some travel requirements for meetings, training and visits into one of our offices for printing and postage. The post holder will be required to work one Saturday a month with the remaining hours scheduled flexibly (4.5 hours a day) and can be discussed at interview. Our Victim Awareness Course is a rehabilitative course designed to reduce reoffending thro?ugh increasing victim empathy and improving attitudes and thinking towards crime. Like the Speed Awareness Course, it is not designed to humiliate or hold offenders to account but it is intended to educate them to understand the impact that their actions & choices have had on victims, their loved-ones, themselves and the wider community.

As a VAC administrator you will be:

• the first point of contact for all those needing to complete one of our interventions and our partners.
• manage all of the referrals coming into the project using a case management system and work towards increasing our confirmed bookings.
• provide a high quality administration service whilst being compassionate and non-judgemental responding to queries efficiently.
• manage a demanding workload and will need to be able to prioritise effectively and work in a methodical way.

You will need:

Experience of carrying out a variety of administration tasks including writing letters, managing bookings and responding to internal and external queries in a professional way.

The ability to communicate with people at all levels; offenders, police, partner agencies, facilitators and volunteers both in verbal and written format.

Experience of using a case management system to record client information and manage course bookings.

To demonstrate effective and compassionate customer service across a diverse customer base.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have a new exciting and challenging opportunity for a Service Delivery Assistant for the National Homicide Service, covering England and Wales. You will work from our office in Saltaire, 22.5 hours per week.

Do you want to be part of a fast paced, unique service providing the highest quality support to families bereaved by or eye-witness to homicide?

If yes, then we'd love to hear from you…

What we offer:

At VS we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support, including clinical supervision, with opportunities for career development & progression

About the Role:

You will be part of our administrative team providing support across a range of functions within the HS; managing Excel spreadsheets, inputting and raising invoices; managing calls to and from a range of people including those bereaved by homicide and generally supporting the Homicide Service to run smoothly. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.

We support staff and volunteers to keep them safe within their role and you will given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the HS, you will be expected to engage with clinical supervision and supervision with your line manager.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We currently have an opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the team at Ingatestone, Essex working 13 hours per week on Thursday and Friday. This is an office based role.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will be supporting our team of Caseworkers and Triage workers. This role involves updating our database with client information, creating new cases, answering queries that come in from Police or other agencies. This role supports the work of the wider Essex Team in their support of people affected by crime across Essex.

This role is based in our Essex office in Ingatestone. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences.

Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job Description
Title: Operations Administrator
Reports to: Associate Director of Business & Operations
Based: Remotely - however must be willing and able to travel as and when required to meetings and events.
Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.
Key Responsibilities:
•
Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.
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Collate websites update requests and liaise with Communications Team to instigate the changes.
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Proofreading and final point of sign off before Senior Managers.
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Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.
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Diary Management for the senior management team
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Minute taking and writing for Senior Management.
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Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.
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Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.
• Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.
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Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:
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Educated to GCSE level
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Excellent verbal and written communication skills
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Competent in Microsoft Word and Excel
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Excellent organisational skills, with the ability to prioritise and manage own workload
- Can undertake a wide variety of tasks and multi-task with ease
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Ability to work on own initiative
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Good attention to detail and accuracy
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Can work flexibly, and as part of a team
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Methodical and thorough approach to work
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Friendly and polite