Administration support officer jobs in jersey, trinity

Training Manager

Immigration Law Practitioners’ Association (ILPA)

Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Salary: £33,000-£35,00

Hours: 35 hours/week

Contract: permanent

Closing date: 3 January 2026

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. In 2024/25 we delivered 67 courses and conferences to more than 2,300 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants.

We are recruiting a Training Manager to run this programme end to end. This is a hands-on role that requires strong organisation, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training.

Key Responsibilities

Programme planning and development

• Build and manage the annual and quarterly training schedule

• Work with the Training Committee to identify priorities and emerging issues

• Balance advanced and introductory content across immigration, asylum and nationality law

• Plan and support hybrid conferences and ensure high-demand sessions are scheduled in good time

Tutor and content management

• Recruit, contract and manage ILPA’s panel of external tutors

• Provide clear briefings and support tutors in producing accurate, up-to-date materials

• Facilitate the Training Advisory Board and ensure actions are followed up

• Ensure training content remains high quality and aligned with ILPA’s values

Event delivery

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds

• Host online sessions and support hybrid delivery when required

• Troubleshoot logistical and technical issues on the day

Income, reporting and evaluation

• Monitor bookings, attendance, cancellations and income

• Produce monthly performance reports for the Chief Executive and Finance and Office Manager

• Maintain high participant satisfaction and take action where improvements are needed

Marketing and engagement

• Draft course descriptions, learning outcomes and promotional copy

• Promote events through ILPA’s weekly all-member update and other communication channels

• Respond to participant queries and ensure a reliable customer experience

Systems and administration

• Maintain accurate records, contracts, schedules and evaluation data

• Process tutor invoices and ensure they match delivery

• Ensure compliance with GDPR and internal policies

Person Specification

Essential

• Experience managing training or professional development programmes

• Strong organisational skills and confidence managing a busy schedule

• Clear communication skills and ability to work with senior practitioners

• Good commercial judgement and experience generating income

• Strong digital skills including Eventbrite and online meeting platforms

• Ability to work independently in a small charity team

• Ability to handle competing deadlines and resolve issues efficiently

Desirable

• Knowledge of immigration, asylum or nationality law

• Experience in a charity, membership body or legal-sector environment

• Experience commissioning or managing external tutors or contributors

To apply, you must submit all three of the following:

1. ILPA Application Form
    
2. ILPA Equalities Monitoring Form
    
3. CV
    

If you need the forms in an alternative format or require adjustments, contact Anthony Essien.

Deadline: 3 January 2026

Interviews: Weeks commencing 13 and 20 January 2026

Salary: £29,000 – £34,000 per annum (depending on experience)
Location: Reigate, Surrey (Wayside Community)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December 2025
Start Date: Early February 2026 (notice periods considered)

Do you have the compassion, resilience and leadership potential to support women on their journey out of homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and Southwest of England.

We are seeking a dedicated Deputy Manager to join our specialist women’s homelessness service, Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is an excellent opportunity for someone with strong frontline experience who is ready to step into management within a highly supportive and mission-driven team.

About the Role
The Deputy Manager plays a key role in the leadership of Wayside Community, supporting the Women’s Homelessness Lead in the day-to-day running and development of the service.

Key responsibilities include:

• Assisting the Women’s Homelessness Lead in Surrey in ensuring the smooth daily running of the Service at all times and deputising in her absence for all matters relating to the management of the Service.
• Ensure that Wayside Community complies with all statutory regulations relating to supported housing, health and safety, fire precautions etc.
• Working with the Women’s Homelessness Lead to develop performance targets and quality control measures for the benefit of the team, and monitoring team members’ work to ensure that these are met.
• In conjunction with the Women’s Homelessness Lead ensure that effective assessments and action plans are updated for all residents through a key worker system and on case files.
• In conjunction with the Women’s Homelessness Lead ensure that all safeguarding concerns, incidents and complaints are managed robustly.

Who We’re Looking For
You will bring:

• A high-performing individual who is an excellent networker that builds effective internal and external working relationships.
• Experience in delivery of support to clients.
• Agrees with Keychange mission, vision, values.
• Strong leadership, problem-solving, interpersonal, and time-management skills.
• Competent computer skills using Microsoft applications and organisational systems.

Desirable experience includes:

• Prior experience working with non-profit organisations, particularly those involved in social care and/or homeless work.
• Experience of services for women and/or young people experiencing homelessness.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality service.
• Knowledge of the range of services available to homeless people who may have complex needs or other support needs.

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £29,000 – £34,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A compassionate, faith-centered, values-driven culture

For more comprehensive details about the role and how to get in contact with us for an informal discussion about the opportunity, please view the job pack for this advert. 

 
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
 

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

Since 2013, FarmAbility has been supporting learning disabled and autistic adults in Oxfordshire, running an outdoor day service for co-farmers (our participants), across multiple sessions each week throughout the calendar year on various farm and garden sites. Currently we work with over 65 people each week. When our co-farmers come to us they get involved in a wide range of purposeful, real-life farm and nature-based tasks. Co farmers also have the opportunity to socialise with others and form friendships. There are always new people to meet and lots of opportunities to interact with others from all sorts of backgrounds at a FarmAbility day.

Role description:

This role will support FarmAbility in developing our fundraising capacity. Currently, the majority of this work is carried out by the CEO and we are looking for an experienced fundraiser to support with the creation and delivery of a fundraising strategy, and with the practical work of submitting grant applications and stewarding current and potential new donors. Together with the CEO the Fundraising Officer will develop a comprehensive Fundraising Strategy for the charity incorporating major donors, trust & foundations, corporate support and community fundraising. The postholder will be engaged with our mission and eloquent in their expression of our work and its impact to external audiences. They will work closely with our Impact team to present our outcome messaging to funders and will also work closely with our Communications & Events Officer (C&EO) to plan and deliver community-based fundraising activities for our supporters to engage in, helping to deliver online and social media focused campaigns and community events.

We are open to this role operating largely remotely with a hybrid workplace for the right candidate, with the expectation of a regular in person presence on site to understand our work, connect with the team and meet our wider community of participants and supporters at events and celebrations. This is a multi-faceted role, with opportunity to grow and develop. You’ll work with colleagues across the organisation. FarmAbility is a warm and friendly place to work and we put a lot of store on creating strong team relationships and a flexible, accommodating work environment. All staff share our goal of a more inclusive society and a determination to enable co-farmers to achieve positive outcomes and experiences within our service.

Role responsibilities:

Trusts and Foundations:

• Work with the CEO to prepare, write, and submit high-quality grant applications, ensuring they meet the requirements and deadlines of funders.

• Maintain and develop relationships with existing trust and foundation supporters by providing regular updates, face to face meetings and site visits as appropriate.

• Work closely with the CEO and Impact team to gather relevant data for funding applications and ensure accurate reporting on project outcomes.

Individual Donors:

• Work with the CEO and C&EO to develop a regular giving scheme, enabling people to offer a regular gift to FarmAbility and establishing a reliable donation stream.

• Ensure prompt communication with ad hoc donors, including thank you letters, progress updates, and invitations to events as appropriate.

• Maintain accurate records of donor interactions, gift history, and personal preferences using the organisation’s CRM system. Events and Community

• Support the Communications and Events Officer (C&EO) to organise and execute fundraising events (e.g., sponsored challenges, ticketed events) to engage community donors and generate income.

• Collaborate with the C&EO to promote fundraising events through social media, newsletters, and other marketing channels.

• Collaborate with the C&EO to develop engaging fundraising materials, such as newsletters, social media posts, and donor case studies.

Financial and Administrative:

• Work with the finance team to manage budgets for events and initiatives, ensuring targets are met and expenses are controlled.

• Support the Finance Lead, CEO and Treasurer to monitor and report on income received from trusts, foundations, and individual donors- including Gift Aid, ensuring that all income is correctly allocated.

• Prepare regular progress reports for the CEO, board of trustees, and funders as required.

Collaborative Working:

• Attend networking events, conferences, and meetings with funders and donors to represent the organisation and develop new opportunities.

• Work collaboratively and communicate effectively with all colleagues in the team to ensure the successful delivery of our programmes. Respond promptly and appropriately to daily, weekly, monthly team communications.

• Take on additional responsibilities appropriate to the post as required (for example when new projects are implemented within FarmAbility).

• Take part in FarmAbility community events and carry out roles to plan, deliver and review these activities as required in collaboration with the whole team.

The Head of Policy and Advocacy will lead the strategic development and delivery of MCF’s policy, advocacy and research agenda.Join the UK’s leading network for Muslim-led charities, strengthening the capacity, voice and impact of nearly 300 organisations.

Job role: Head of Policy and Advocacy

Employer: Muslim Charities Forum

Salary:£42,000 – 45,000 per annum

Hours: Full-time, 35 hours per week (4 days office-based, 1 day hybrid/remote)

Position: Fixed Term Contract, 3 years.

Location: London SE1.Nearest stations Waterloo, Lambeth North

Closing date for applications:16th December 2025, 5.00pm or until a suitable candidate is identified.

About Muslim Charities Forum (MCF) 

Muslim Charities Forum (MCF) is the UK’s leading network for Muslim-led charities, strengthening the capacity, voice and impact of nearly 300 organisations. Guided by our pillars of Support, Connect and Represent, we champion excellence, transparency and social justice through resources, capacity-building, research and advocacy. 

We work to tackle structural and funding barriers, influence government, policymakers and the wider sector, and build a more sustainable, equitable Muslim-led charitable landscape. Through strategic partnerships and collaborations, we drive systemic change and amplify the contributions of Muslim-led organisations across society. 

Role Purpose 

The Head of Policy and Advocacy will lead the strategic development and delivery of MCF’s policy, advocacy and research agenda. The role involves shaping long-term strategy, building a robust evidence base, influencing government and policymakers, and representing MCF at senior levels across the charity, public and political sectors. 

The postholder will engage proactively with central and local government, devolved authorities, and regional mayors, ensuring that the voices and experiences of Muslim-led organisations are represented in policy development and decision-making. 

They will work collaboratively with MCF’s Communications, Partnerships, and Systemic Change and Sector Capacity teams to ensure a coordinated and strategic approach that delivers sustainable, long-term impact. 

Key Responsibilities 

1. Strategy and Leadership 

• Develop and deliver the next three-year Policy and Advocacy Strategy aligned with MCF’s organisational objectives. 

• Provide strategic advice to the CEO, Senior Leadership Team, and Board on policy opportunities and risks. 

• Lead and develop the Policy and Advocacy team, fostering a high-performing, inclusive and collaborative culture. 

2. Policy, Research and Insight 

• Monitor and analyse UK policy and regulatory developments affecting Muslim-led civil society. 

• Oversee research, consultations and data-driven insight to inform MCF’s policy positions. 

• Produce high-quality policy outputs, including reports, consultation responses and position statements. 

3. Influencing and Stakeholder Engagement 

• Lead MCF’s engagement with central government, local authorities, devolved administrations and regional mayors, as well as regulators and sector networks. 

• Build and maintain strategic relationships with ministers, parliamentarians, senior officials, think tanks and sector leaders. 

• Coordinate MCF’s public affairs activity, including roundtables, Select Committee and APPG engagement, and representation at high-level external forums. 

• Strengthen MCF’s profile as a credible and influential voice for Muslim-led civil society across all tiers of government and the voluntary sector. 

4. Sector Capacity and Member Support 

• Engage MCF’s members and Muslim-led organisations in collective policy development and advocacy. 

• Design and deliver tools, training and resources to build members’ influencing capacity. 

• Identify and advocate for structural solutions to sector-wide challenges, including funding inequality, regulatory barriers and intersectional disadvantage. 

5. Monitoring, Evaluation and Reporting 

• Develop and implement frameworks to assess the effectiveness and impact of MCF’s policy and advocacy work. 

• Provide regular progress reports to the CEO. 

• Ensure compliance with charity law, lobbying and regulatory requirements. 

Person Specification 

Essential Criteria 

• Significant experience (5+ years) in senior policy, advocacy or influencing roles within the UK charity or voluntary sector. 

• Demonstrable success influencing government at national, local or devolved levels, achieving measurable policy or funding change. 

• Strong understanding of the UK charity policy, funding and regulatory environment. 

• Knowledge of the UK Muslim-led and/or faith-based civil society landscape. 

• Experience amplifying marginalised voices and embedding lived experience into policy and advocacy work. 

• Proven ability to lead teams and deliver organisational strategy. 

• Excellent analytical, written and verbal communication skills, with strong political acumen. 

• Commitment to social justice, equity and strengthening Muslim-led civil society. 

Desirable Criteria 

• Experience working with Muslim-led, faith-based or minority-led organisations. 

• Understanding of intersectionality and its impact on underrepresented communities. 

• Experience of research collaboration with academic institutions or think tanks. 

• Proven track record in building partnerships for policy or advocacy initiatives. 

Values and Behaviours 

• Strategic and forward-thinking leadership. 

• Collaborative and inclusive approach to diverse stakeholders. 

• Resilience and adaptability in complex, fast-changing environments. 

• Integrity and credibility in representing MCF and the wider sector. 

• Strong commitment to diversity, equity and inclusion. 

• Excellent communication skills, particularly in amplifying underrepresented voices. 

Additional Information 

This is a senior leadership position. Occasional evening or parliamentary activities may be required, along with UK-wide travel. 

What We Offer 

• The opportunity to lead impactful change within one of the UK’s most dynamic faith-based networks. 

• A collaborative, inclusive, and supportive working environment. 

• Opportunities for professional growth, leadership, and innovation. 

Application Information 

To apply, please send a CV (no more than 2 pages) and a covering letter (max 1,000 words) explaining how you meet the essential criteria and your motivation and suitability for the post.

We are an equal opportunities employer. We welcome applications from people of all backgrounds and are particularly keen to hear from candidates with lived experience of marginalisation and an understanding of Islamic ethos.  

We reserve the right to withdraw this role once a suitable candidate is identified. 

If you have not heard from us concerning your application within 6 weeks, please assume your application has been unsuccessful. 

Interviews: Initial online short interview (stage 1), face-to-face in-office interview (stage 2). 

No agencies.

UK residents only.Sponsorship is not possible for this post. References will be taken up prior to appointment including relevant ID checks. 

Hours: 30 hours per week between the hours of 8am and 7pm Mon-Sun (flexible – hours to be agreed with successful candidate)

Our Values

Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. 

YMCA is a worldwide organisation, but YMCA Wirral specifically looks to serve the specific needs of the community in our corner of the world. In Birkenhead, this has taken the form of a homeless hostel for adults of all ages. Ensuring that rough sleepers are safe is only the beginning - we also want to aid in their quality of life, and support them in their steps toward security and independence. The Activity Coordinator will play a key part in the quality of life of our residents. 

The role of the Activity Coordinator

We are looking for a dynamic Activities Coordinator to lead a vibrant programme of health, wellbeing and vocational activities at our Birkenhead hostel to support our busy shelter and bring energy, creativity, and care to the heart of our service.

By providing our residents with a time table of interesting and life enhancing activities you’ll play a vital role in sustaining their health and happiness and help carry them through some really tough times.

As a core part of our team your work as the Activity Coordinator will be key in supporting individuals to take steps towards a brighter future helping them to regain skills, confidence and positive mental health.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to take on a practical and unique role that truly makes a difference, we’d love to hear from you.

What You’ll Do:

• Organise the delivery of a range of inclusive activities: arts, health, sports, life skills, social events within our shelter and the wider community

• Collate data and prepare reports for management and funders
• Inspire and support our residents to engage in a range of activities across the week
• Recruit and support a number of volunteers to help out within our services

What We’re Looking For

• A kind heart and a strong sense of empathy
• Great communication and organisation skills

How to Apply:

We do not accept CV's. All applications for the role of Activities Coordinator must be made via our application form found on our Career's Page:

Activities Coordinator at YMCA Wirral Homeless Shelter | YMCA Wirral

Make a Real Difference to Local Families

Home-Start Barnet, Brent and Harrow is a dynamic local charity supporting families with young children through challenging times. Our volunteers and staff offer emotional and practical support to help parents build confidence, strengthen relationships and give their children the best start in life.

We’re looking for a Family Engagement Coordinator to join our School Readiness project in Grahame Park, Barnet. You’ll be part of a friendly team at Home-Start Barnet, working closely with colleagues and partners at Barnet Mencap to support families who are just starting their journey with the education system.

In this role, you’ll help us reach families who may be facing extra challenges or need more personalised support. You’ll spend time building strong, trusting relationships with local primary schools and become a familiar, welcoming presence within their school communities. Your work will help ensure that parents feel informed, supported and ready to help their children thrive as they start school.

The common thread throughout the project is the engagement of families and the parent volunteers, who widen the supportive “community” around the families, and connect the school to the home, and the partners to each other. Approximately 70% of this role will be based in local schools in Grahame Park.

As our Family Engagement Coordinator, you will:

• Build strong relationships with primary schools in Grahame Park, in Barnet.
• Promote Home-Start’s services through school and community events.
• Support communication between schools, families and partner agencies.
• Share updates through newsletters, WhatsApp, email and community channels.
• Signpost families to local services and activities that support wellbeing.
• Receive referrals and assess family needs.
• Deliver school-readiness workshops and parenting groups.
• Liaise with schools, health and community services

About You

We’re looking for someone compassionate, proactive and highly organised, with a genuine passion for supporting families.

You will have:

• Experience working or volunteering in schools, nurseries, family support or similar settings.
• Parenting experience or experience caring for young children.
• Understanding of early years development and primary school systems.
• Strong communication and relationship-building skills.
• Knowledge of safeguarding responsibilities.
• The ability to engage with families facing complex challenges.
• Experience of delivering workshops or groups.
• Understanding of neurodiversity and SEND support.
• Knowledge of legislation relating to children and families.

What We Offer

• A supportive and collaborative team environment
• Opportunities for training and professional development
• A role where you can directly improve the lives of children and families
• Term-time only working arrangements can be considered

Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work.

Here at SJT we have long recognised that our role needs to extend beyond simply the provision of entertainment. We firmly believe that culture and creativity bring people together; that the act of sharing stories and experiences helps to build communities; and that, through this collaborative approach, we can be part of helping to solve the challenges our coastal home of Scarborough faces.

We are a producing theatre, working locally, regionally and nationally. We offer a year-round programme of high-quality theatre and film, alongside a wide range of participatory work working with all ages and communities, including youth theatres, community choirs, activities for those with dementia, and schools’ workshops.

We’ve been growing audiences and participants steadily for the last four years and are now ready both to deepen that engagement and to reach out to new demographics. We want to grow our already fruitful partnership between our marketing and fundraising functions; and we want to explore wider organizational marketing, building the SJT brand locally and nationally.

Which is where you come in – a collaborative and hands-on Head of Marketing.  Whilst your experience and expertise will be important in this role, what is every bit as important to us will be your belief in our vision and purpose and your enthusiasm for what we are trying to achieve. If that sounds like you, we’d love you to get in touch.

Job Title: Head of Marketing

Line managed by: Executive Director

Line manages: Marketing Officers, Press Rep, Box Office Manager

Job Purpose

The Head of Marketing is a member of the Senior Management Team and plays a key role in the development and delivery of the company’s marketing, audience engagement and communication strategies. The Head of Marketing is responsible for the delivery of all programme campaigns, as well as working with the Joint Chief Executives on the delivery of a consistent and appropriate external message.

Key responsibilities

To be responsible for the implementation and continued development of the audience engagement strategy;

To lead on the delivery of the brand communications strategy and to work with the Joint Chief Executives on overall brand awareness;

To be responsible for the delivery of the company’s segmentation strategy and to work with the Senior Management Team to ensure a joined-up approach to audience across the organisation;

To work with the Joint Chief Executives and the Senior Management Team on the development and implementation of the digital strategy;

To commission appropriate audience research, carry out regular analysis of audience data, including digital / social analytics, and use insight gathered to help inform future campaigns, audience development and programming plans;

To oversee the effective use of SJT’s box office and CRM system including management of the relationship with Spektrix;

To set and manage sales targets and pricing strategy in consultation with the Executive Director.

Person Specification

Proven experience in delivering and developing audience engagement strategies

Proven expertise in planning and implementing audience campaigns to meet or exceed objectives

Expertise in analysing audience data and reporting on insights

Great attention to detail, with experience of proofreading and adapting campaigns to deliver in line with both strategic goals and brand guidelines

Experience in planning and implementing digital content (website, social, video etc.) to meet or exceed audience objectives

Proven ability to track and monitor the effectiveness of campaigns

Proven ability in developing and managing budgets

A love for theatre and a desire to bring people together to share experiences and stories

We are currently looking for a Senior Service Manager to oversee safe houses  based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.  We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Closing Date: Monday, 29 December 2025 at 10:00 A.M.

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

Head of Fundraising (Part-Time, 3 days/week) 

Hybrid – Vauxhall, London | £47,342 (pro rata) 

1-year FTC | Start ASAP 

Join the UK’s leading personal safety charity and play a pivotal role in protecting lives. 

Suzy Lamplugh Trust is looking for a strategic and relationship-driven Head of Fundraising to lead our income generation across trusts, foundations and statutory funders. This role is perfect for someone who wants autonomy, impact, and the chance to shape sustainable growth for a mission-driven organisation. 

What You’ll Do 

• Develop and deliver our fundraising strategy 

• Build a strong pipeline of trusts, foundations & statutory funders 

• Craft compelling bids

• Lead excellent stewardship and funder relationships 

• Work across teams to align opportunities and organisational needs 

What We’re Looking For 

• Proven fundraising success, including significant grants 

• Strong writing and relationship-building skills 

• Experience managing fundraising pipelines and reporting 

• Highly organised, collaborative and mission-aligned 

Why Join Us? 

Your work directly supports victims of stalking, advances national safety initiatives, and influences policy that protects millions. 

How to Apply 

Please submit your CV and cover letter outlining how you meet the essential criteria. 

Job Title:  Development Manager

Location:  London

Reports to:  Chief Executive Officer

Job Summary

The Development Manager will be a dynamic and experienced fundraiser with strong technical skills in grant and funding solicitation, management and stewardship across Crisis Action’s current donor targets including major foundations, governments, and High Net Wealth Individuals (HNWI). They will serve as the anchor of a newly configured fundraising team designed to support Crisis Action to nurture its existing donors and secure the next generation of support for its ground-breaking work.

This role is pivotal in ensuring excellence in our outreach, proposals, reporting and communication to drive resource mobilisation that is essential for the organisation’s financial sustainability at a time when our distinct model and way of working is needed more than ever.

Principal responsibilities

Donor engagement and communications 

• Oversee and coordinate day-to-day engagement with current and prospective foundation, government and individual donors by members of the Crisis Action team
• Represent the organisation vis-à-vis donor representatives 
• Support HNWI donor benefits structure and cultivation plans
• Prepare compelling and timely donor reports, donor updates, letters of receipt and other outreach materials in collaboration with finance and campaign teams.

Grant management and oversight 

• Ensuring timely and skilled drafting, consultation and sign off of high-quality grant proposals 
• Timely acknowledgement of all contributions and compliance with donor requirements
• Preparation of high-quality proposal budgets and financial reports for donors in compliance with grant specifications and deadlines, in close cooperation with the Finance Team
• Review all grant agreements and monitor/ensure the organization's adherence to its contractual commitments. 

Strategic vision and guidance: 

• Provide strategic support to the Chief Executive Officer on short- and long-term fundraising strategies and broader resource mobilisation initiatives to ensure our fundraising strategy and its implementation helps achieve organisational goals
• Set fundraising targets and produce periodic funding forecasts in consultation with members of the team.

Research and intelligence: 

• Carry out donor research and provide strategic insights and donor related updates and background information to relevant colleagues.
• Monitor and ensure a solid pipeline of donor prospects

Team coordination and collaboration 

• Ensure that there is a clear workplan that anticipates what has to happen when to guide team resource allocation and workload management
• Ensure effective and efficient processes of gathering and sharing information across the team to support timely donor engagement and stewardship with clear protocols on the cadence of team calls and written updates 
• Support colleagues to adhere to agreed fundraising roles and responsibilities 

Communications 

• Ensuring effective and timely communications to donors, Crisis Action’s board and team 
• In collaboration with the CEO, ensure timely and regular flow of information to the team on fundraising progress
• Timely production of high-quality fundraising updates for our Board 

Data and Systems Management 

• Sustain, manage and where possible further develop the relevant administrative infrastructure, including grant tracking and reporting systems, Salesforce contact database, events calendars, contact lists, donor profiles, website and annual report donor acknowledgement lists and meeting minutes 

Job Specifications 

Essential Skills & Experience

• Minimum 5 years’ experience in fundraising, donor relations, or development within the non-profit or international advocacy sector
• A proven track record of engaging with foundations and government officials to secure and manage grants
• Demonstrated ability to forge new donor partnerships, and a track record of bringing in new revenue
• Strong understanding of government and foundation funding landscapes with at least some familiarity with differences between them and the stewardship of major gifts from individual giving 
• Experience in drafting compelling fundraising proposals, reports and donor updates for a variety of donors – foundations, governments and individuals 
• Strong all-round communication and storytelling skills
• Experience producing a range of communications materials for different audiences
• Strategic thinker with the ability to translate organisational goals into actionable fundraising plans
• Proficiency in CRM systems (e.g., Salesforce) and grant management tools
• Ability to work collaboratively across teams and cultures with colleagues dispersed across the world
• Financial literacy and a proven ability to understand and construct budgets
• Collaborative and empathetic approach to team and donor engagement 
• Enthusiasm, initiative and willingness to learn
• Ability to work well under pressure and meet deadlines 
• Excellent organisational and administrative skills, including a systematic approach to maintaining donor tracking systems
• Fluency in oral and written English 
• Proficiency in Salesforce and Microsoft Office (Word, Excel, PowerPoint)
• Ability/willingness to travel to staff retreats and for donor visits. 
• Legal right to work in the UK

Desirable skills and experience

• Proficiency in additional languages
• Established donor networks
• Experience managing major gifts and cultivating individual donor relations
• Knowledge of conflict, human rights, or social justice issues

Key Relationships

• Senior Management Team, Development Team, Finance Team, Campaign Leads, Office Directors

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary & Benefits 

Salary: We have set bands for the salary range for all positions at Crisis Action. The baseline of our salary range for this position is £40K per annum. 

Benefits: 25 annual leave days (30 days after 3 years). Up to 6% contribution to pension. 3-month long service leave after 6 years and one-month sabbatical leave in year 10. CA additionally offers an annual inflationary increase, and 2% salary increase in year 2, 4 and 8 subject to availability of funds. 

DEI (Diversity, Equity and Inclusion) Statement

Crisis Action values and nurtures an inclusive culture that sees the diversity of its board, staff, partners, and all we work with as a strength and source of innovation and creativity. We welcome applications from anyone no matter your background, gender identity and expression, nationality, language, ethnicity, colour, caste, race, sexual orientation, ability, religion or belief, age, marriage, civil partnership, or parental status. Equality among all is a driving force in our work and a feature of our recruitment. We strive to ensure that all employment decisions are made entirely on merit. 

Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)

About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.

Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.

Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.

Key Responsibilities

Service Delivery & Team Leadership

• Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
• Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
• Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
• Prepare performance reports and contribute to governance/board-level reporting as required.

Data-Driven Performance & Continuous Improvement

• Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
• Embed a culture of evidence-based decision-making across the team.
• Support the development and delivery of service transformation and digital innovation projects.

Customer Focus & Tenancy Sustainment

• Ensure services are inclusive, accessible, and responsive to diverse resident needs.
• Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
• Lead or support the development and annual review of tenancy management policies and processes.
• Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.

Neighbourhood & Estate Management

• Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
• Promote community cohesion through resident engagement initiatives, events, and partnership projects.
• Identify opportunities to leverage social value and external funding for community-benefit projects.

Compliance & Risk

• Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
• Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
• Maintain operational risk registers and contribute to business-continuity planning.

Budget & Resource Management

• Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.

Corporate & Collaborative Working

• Actively contribute to organisation-wide objectives as part of the wider management team.
• Break down silos, share best practice, and foster a “one-team” culture.

Leadership Expectations

• Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
• Champion equality, diversity, inclusion, and belonging in all areas of work.
• Role-model resilience, accountability, and a solutions-focused approach.
• Coach and develop team members, building capability and future leadership talent.

Programme Manager (Part-time, 4 days/week — 12-month contract)

Start date: February 2026
Location: Hybrid (East London office + home working)
Salary: £35,490–£38,220 FTE (pro rata) + 3% pension

The Southeast and East Asian Centre (SEEAC) is a community-led CIC supporting East and Southeast Asian (ESEA) migrants and refugees in the UK. We work to build an equitable society where ESEA communities thrive.

We are seeking a Programme Manager to lead our programme team, deliver high-impact community services and advocacy projects, and strengthen partnerships across the sector. This role is central to coordinating multiple projects, managing staff, developing proposals, overseeing budgets, ensuring monitoring and evaluation, and representing SEEAC publicly with partners, media and stakeholders. The post works closely with the Executive Director and Partnership Development Manager, including on fundraising.

About you:
You bring 5+ years’ experience leading programme design, delivery, monitoring and reporting plus people management experience and strong communication, organisational and financial skills. You are confident engaging with diverse communities, funders and public audiences, and committed to safeguarding and data protection. Knowledge of issues affecting migrants and refugees (e.g., employment rights, discrimination, health inequality) and strong writing skills are essential. Experience with ESEA communities or other minoritised groups is highly desirable, as is lived experience of migration-related issues.

How to apply:
Apply via CharityJobs or directly on our website
Deadline: 7 January 2026 (23:59).

Interviews:
• Stage 1: Week of 12 January 2026 (online)
• Stage 2: Week of 19 January 2026 (in person, East London)

All offers are subject to references and DBS checks. Applicants must have the right to work in the UK; SEEAC cannot provide visa sponsorship.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

 About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across SE London, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures initiative —helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
• Passionate about education, social mobility, and giving every young person a chance to shine
• A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
• Organised and able to juggle multiple projects (with a great sense of humour!)
• Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering

 Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation
• Deliver and support the rollout of YE programmes in schools and other settings
• Recruit, train and support volunteers—making sure they feel valued and inspired
• Work with your regional team to meet shared goals and celebrate local impact
• Help secure local funding by supporting fundraising efforts and managing project deliverables
• Support the planning of events, trade fairs and celebrations for young people
• Keep accurate records, track impact, and make sure safeguarding is front and centre

A few practical things:

• This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times – with time off in lieu (TOIL) available and travel expenses all covered
• Expect to be on your feet during some events or sessions—it’s all part of the fun!

 Safeguarding Young People

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.

How to Apply

If you’re ready to help shape the futures of young people across SE London, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 25 December 2025. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

Full details can be found in the Job Description.

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Join us – and help us give every young person the chance to thrive. Apply today!