As the star of “24 Hours in A&E”, St George’s University Hospitals NHS Foundation Trust is one of the best-known hospitals in Britain. St George’s is also one of the country’s largest teaching hospitals, treating over 500,000 patients every year, and has an international reputation for quality of care and cutting-edge treatment.  St George’s Hospital Charity is central to the Hospital’s continued success.

The Grants Department was established in March 2019 with the recruitment of its Grants Manager. This is an exciting opportunity for a Grants Administrator to join the Charity, working closely with the Grants Manager to increase the reach and impact of the St George’s Hospital Charity grants function.

The post holder will support the grants function across all aspects of its work taking pride in developing a respected operation, working in partnership with St George’s University Hospitals NHS Foundation Trust, St George’s University and the local community.

The successful applicant will be a highly organised individual who enjoys bringing order to systems with a keen eye for detail, a questioning mind and the confidence to follow up with questions wherever necessary. They will be flexible and willing to adapt to requirements to bring their excellent administration skills to bear across all grant department activity. It is a role which could develop in a multifaceted way with a strong element of providing a service to our stakeholders and showing initiative.

HR TEAM

The HR Function is responsible for attracting, selecting, developing and retaining high-quality medical and non-medical volunteers for MSF operations and MSF UK & Ireland office staff.

The department provides HRM support to both the MSF UK field staff and MSF UK and Ireland staff. It is actively involved in the international MSF HRM forum to promote best practice in the management and support of field staff in general and to provide more equal opportunities for UK field workers in particular. The department plays a pivotal role in building up and maintaining relationships with the UK medical community and networking with medical institutions.

In addition, the department is part of a larger ‘virtual HR department’ for Operational Centre Amsterdam (OCA) which comprises MSF UK/IE, MSF Germany and MSF Holland. Together the department works in partnership on all aspects of field related HRM.

MAIN DUTIES AND RESPONSIBILITIES

(specific to field staff)

• Manage all practical arrangements for departing field staff, including: booking travel, obtaining visas, and ensuring all necessary documentation is in place, in line with the MSF procedures, and in consultation with the Human Resources Officers (HROs) and overseas counterparts where necessary
• Ensure that all paperwork for staff contracts, payroll, and benefits is in place and processed within necessary time frames and according to MSF policies. This includes processing expenses, contract commencement and conclusion, insurance enrollment and filing to ensure correct and transparent reporting
• Regularly update HR information systems (HRIS) (HR databases and Excel-based), the electronic and hard copy filing systems and other HRIS relevant to field staff, ensuring information on all field staff is accurate, complete, and processed confidentially in line with GDPR
• Act as first point of contact for field staff queries on administration of pay and benefits and routine HR matters (over the telephone, by email, and face-to-face) providing information and basic HR advice in line with organisational policy
• Together with the other HR Administrators act as first point of call for all public enquiries regarding working for MSF in the field
• Undertake all pre-employment checks as necessary, including but not limited to obtaining references and DBS certificates, and facilitating medical clearances as necessary
• Scale field staff CV’s rating their experience to determine their salary level
• Prepare standard employment letters for field staff as required. Work as a full member of the wider MSF UK HR team, assisting with HR projects/tasks as and when required

Relationship-building

• Develop and manage relationships with counterparts in the overseas offices - especially the Operational Centres’ (‘OCs’) field HR teams
• Work closely with overseas counterparts and the Field HR team to ensure a smooth process for UK staff departing to, and returning from, the field; use own initiative to troubleshoot and escalate any issues as necessary.
• Coordinate with various services providers to manage the departure/return of field staff (including, but not limited to: travel agent, couriers, healthcare service providers)
• Liaise directly with visa service provider, embassies and consulates to obtain visas for staff in collaboration with overseas counterparts as necessary. Developing and maintaining positive relationships with all parties

Use of resources

• Manage the administrative processes in the most cost-effective manner possible by making independent decisions regarding expenses in accordance with the policy, escalating exceptions appropriately
• Raise purchase orders for expenses related to the field staff and validate related invoices prior to approval by line managers
• Actively contribute to the revision of internal HR processes and the harmonisation of HR administration processes across the movement, updating process documents as necessary and suggesting improvements to day-to-day processes
• Support other HR team members by sharing knowledge, and best practice; contributing to the training of new team members.
• Support line managers within the UK office by referring them to the management tools and resources available
• Assist the HR Officer (Learning & Development) with preparative and administrative processes for the Welcome Days.
• Responsible for processing requests for Certificates of Coverage and Forms a for field staff where necessary, including liaising with the overseas section, preparing the relevant documents and submitting to the relevant authority

Analysis and initiative

• Collate key HR information, providing regular and ad-hoc statistics and reports to relevant people (HR Managers, HROs and the wider office) accurately and within the agreed timeframes
• Take responsibility for planning and prioritising workload, ensuring that tasks are completed within the agreed timescales, taking the initiative to adapt priorities as required by changing priorities ensuring that all staff depart to the field within the agreed timescales
• Continually revise communication and data-collection procedures to ensure compliance with UK law and to maximise effectiveness and utility for the HR team and field staff at all stages of their MSF UK employment lifecycle
• Support HR Managers and HROs with employee relations casework as required
• Disseminate information and documentation received from the field, OC’s and MSF UK relating to security, health and situation reports appropriately
• Ensure that departure processes are followed and all relevant documentation is filed, in accordance with MSF policy, and recorded in HRIS as necessary

Please note that this list is indicative of the key responsibilities of this role but is by no means exhaustive. MSF is an emergency organisation and a ‘can do’ attitude and flexibility to take on other related tasks is essential.

PERSON SPECIFICATION

Essential skills and behaviors

• A systematic and organised approach with an ability to follow things through and adhere to strict deadlines
• Ability to work supportively and effectively within and across teams, and build good working relationships both in the office with colleagues overseas
• Ability to work independently and under minimal supervision in a fast paced and demanding environment exercising good judgment and using own initiative
• Ability to plan, manage own workload, juggle priorities and work under pressure while maintaining efficiency, accuracy and adhering to strict deadlines
• Proven ability to write clearly and accurately produce, adapt and proof-read documents
• Confident interpersonal and clear communication skills
• Solid administrative experience, preferably in an HR department, including recruitment, preparing standard letters, documents and data inputting and filing
• Experience of supporting internal and external clients in a busy service-orientated environment
• Sound understanding of the role of Human Resources within a wider organisation
• Consistently high degree of accuracy and excellent attention to detail
• Strong Microsoft Excel and Word skills, proficient use of email systems, filing systems, internet research, and office intranet/data systems
• Ability to deal with people at all levels and from all backgrounds
• Responsible attitude to dealing with sensitive and confidential information, and awareness of GDPR
• Willing to continually update own skills and knowledge across a range of HR-related subjects
• Commitment to the aims and values to Médecins Sans Frontières

Please visit the MSF UK website for the full job description. 

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date: 12 July 2020, 11.59 pm (BST).  

Permanent role

18.5 hours per week, worked Monday to Friday

Based in Reading

Starting salary in the range £9,392 - £11,479 pa which is pro rata the full time equivalent salary range of £18,783 - £22,957 pa

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families.  We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and are proud to support PACT adopters from the moment we meet and through the lifetime of each family’s adoption journey. We deliver this support in a wide and holistic range of services to meet the needs of our families; one of these is our flagship project The Adopter Hub.

The Adopter Hub is an online support service for adopters and professionals working in adoption (both PACT and external partners) which offers a suite of support packages including webinars, eLearning, peer support via webchat and email, an adopter discussion forum and a range of resources using audio visual media. Due to the success and continuing growth of the Adopter Hub we are now looking to expand our friendly and busy team. Your role will be to provide administrative support to ensure that the service runs smoothly and efficiently and our partners and users receive great customer service.

We are looking for someone who is passionate about delivering excellent customer service, is able to prioritise their own workload, has a keen eye for detail and accuracy and is proficient in MS Excel. Also, you should be able to work well under pressure and be a great team player.

Interested? Further details are available on our website.

Closing date:  noon, Friday 17th July 2020

Interviews: Tuesday 28th July 2020

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please.

This is an opportunity to use your first class organisational and administrative skills to play a key HR role for a renowned and well-regarded Charity.

Reporting to the Head of HR, Volunteering and Training, this key role will provide administrative HR support for recruitment, staff induction and the employee life cycle, as well as liaising with processing payroll and assisting with first line HR enquiries. Working closely with the Finance, V&T team as well as other staff and other Restore stakeholders, this role requires the ability to work independently and as a member of a team. Knowledge and experience within an HR function would be essential and experience of a volunteering setting desirable. We are looking for an expert administrator and coordinator who is able to balance conflicting priorities and who has excellent interpersonal and communication skills. If you have the passion to work in a leading community charity, we would love to hear from you.

We are looking for someone from an enthusiastic school leaver to postgraduates who are looking for a genuine, challenging and rewarding career path with scope for career development. You will be offered on the job training and learn about our inspiring charity form the very heart, helping you achieve and exceed your career goals. This post requires a motivated, committed and highly organised person to work alongside Restore staff, volunteers and all stakeholders.

Person Specification 

You will have an understanding of the sector, and empathy with people with mental health problems is vital. Restore needs people who have the ability to cope with limited resources, seize opportunities and think creatively. Awareness of the stigma and other issues surrounding mental illness is important, as is the ability to remain calm under pressure when dealing with sensitive staffing or member issues. 

Essential Requirements
 

• Knowledge of HR practice and policies.
• Intermediate understanding of Microsoft packages including Outlook, Word and Excel.
• Strong interpersonal and influencing skills.
• Ability to build good working relationships with colleagues at all levels.
• High levels of accuracy, attention to detail and ability to work to deadlines.
• A self-starter who can work both independently and collaboratively.
• Creative flair and an ability to work imaginatively.
• Excellent organisational skills and the ability to manage a wide range of tasks.
• Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others.
• Flexible and non-judgemental approach to people and work.
• Ability to work on own initiative, to organise work and meet deadlines.
• Excellent listening skills and communication skills (both written and verbal).
• Excellent time management skills with an ability to manage a range of objectives.
• Awareness of and commitment to all aspects of anti-discriminatory practice.
• Experience of using SAGE or other HR/Payroll information systems.
• Experience of using Google suite or a similar system.
• GCSE or equivalent in Maths and English 9 to 4 (A to C) or equivalent

Desirable Requirements

• Previous HR Experience.
• Experience of working in a voluntary sector setting.

An exciting opportunity for a pro-active and conscientious individual with excellent numerical and organisation skills to join a small team at our offices in Marylebone.

This role has been newly created to support the Help Refugees charity and will be a key part of our Collective Fund team focusing on data processing as well as other financial administration and office tasks.

OVERVIEW OF THE ORGANISATION

Prism the Gift Fund is a UK registered charity, and company limited by guarantee in England and Wales. We have been named as one of the Best Charities to Work For in the UK in 2020, ranking no. 13 in the UK on the inaugural Third Sector/Best Companies shortlist!  Our mission is to increase the flow of funds into the charitable sector which we deliver through 3 key offerings:

• Donor Advised Fund (DAF) services to HNW / UHNW individuals & families who channel their national and international philanthropy through Prism the Gift Fund as a time, cost, and tax effective alternative to one’s own grant making foundation.
• Collective Fund services - charitable, finance, and governance infrastructure - to groups who want to create brands or projects of a charitable nature under the auspices of Prism the Gift Fund. The Collective Fund founders enter into a relationship with Prism, benefiting from our charitable expertise and where we provide the administration, due diligence and disbursement of the funds raised in their name.

• Foundation administration - Prism can assist foundations with a whole host of services to ensure that the foundation runs smoothly, at a much lower cost than a staff member and an office.

The service offerings have increased exponentially in popularity over the last five years, with the charity’s income and grant making last year being in excess of £44 million and £32 million respectively.

KEY RESPONSIBILITIES

• Maintain accurate information on the internal database as well as other accounting tools
• Support the Finance team in maintaining the correct processes to ensure all financial data is captured and reported on a timely basis
• Process Gift Aid claims and support the team with other VAT related administrative tasks
• Assist the Compliance Officer with the administration of Help Refugees services
• Ensure thank you letters are drafted and sent to donors appropriately
• Assist with answering the phone and fielding enquiries
• Maintain an organised computer filing system
• Work with the Help Refugees team to provide further administrative support
• Ensure the smooth running of day to day office operations
• Support and deliver other projects and tasks in line with developing your skills and experience

PERSON SPECIFICATION

• Graduate or equivalent mix of qualifications and experience
• Excellent organisation and administration skills
• Strong oral and written communication skills
• Strong numerical skills
• Analytical skills with the ability to identify key points from complex material
• Highly proficient in Word, Excel, PowerPoint and databases
• Professional interpersonal and communication skills to a wide range of people at all levels of situations on the phone, face to face and in writing, for engagement with staff, Trustees and external contacts
• Able to prioritise a varied and fast paced workload
• Able to make judgement as to when to take the initiative
• Self-motivated, proactive and solution driven in approach
• Passionate and interested in the charitable sector.

Please apply via email with your CV and a covering letter explaining why you would like to be part of the Prism the Gift Fund team.

Fixed term contract for 6 months with possibility of extension

Full time – working 35 hours per week

Salary: £18,000 per annum

Location: Manchester, UK

Expected Travel per annum – 20 days

People Management – None

Role Context

The Global Interagency Security Forum (GISF) is an independent platform for security focal points from Global humanitarian agencies operating overseas. GISF emerged in 2006 as an independent NGO network, facilitating collaboration and information exchange on humanitarian security-risk management at the strategic, systematic and policy level. Over the past 10 years, the Forum has established itself as a global reference point and centre of excellence for applied practice, collective knowledge and current challenges in humanitarian security-risk management.

Recognising that NGOs need to develop expertise in security-risk management in order to deliver aid effectively in unpredictable operating environments, GISF’s vision is to continue to grow as a global hub for humanitarian security risk management for NGOs and other stakeholders that impact on security risk management in the humanitarian space.

The primary objective of GISF is to have a positive impact on NGO humanitarian security risk management in order to achieve sustainable access for populations in need. As an independent network of security focal points who represent Global-based humanitarian NGOs operating internationally GISF is committed to improving the safety and security of operations and staff, strengthening humanitarian security risk management to allow greater access to and impact for crisis-affected populations 

GISF acts as a resource for the humanitarian sector and other stakeholders, including donors, academics and the private sector to improve good practice and build capacity on humanitarian security risk management.

As an NGO led forum, the GISF hub reflect the needs of our members and the broader humanitarian SRM network.

GISF works directly with 100 + humanitarian agencies (members). The GISF Secretariat and Steering Group also engage and collaborate with a wide range of actors, including institutional donors, researchers, UN agencies, academic institutes, think tanks, consultants and NGO platforms, in order to promote and enhance security risk management in humanitarian assistance. GISF achieves its goals in part by maximising available resources and cooperating closely with this wide range of actors.

GISF is supported by its membership and is funded by the Swiss, US and UK governments. The Forum is not a registered organisation, but an independently-run entity, currently hosted by Christian Aid.

For more information please visit www.gisf.ngo.

Our medical teams respond to health emergencies following disasters, disease outbreaks and war.  We are seeking an experienced Finance and Administrative Assistant to join our HQ team to provide excellent financial and general administrative support.

The successful candidate will join a small and friendly finance function playing a key role supporting every aspect of the charity’s work by ensuring the smooth implementation of financial and administrative processes.  You will bring experience of working in a finance / administrative support role and will be used to working with electronic financial ledger systems.  You do not have to have qualifications in finance, but if you hold or are working towards AAT (or similar) qualifications this may be an advantage.

You will combine your previous experience working with financial accounting processes and procedures with excellent attention to detail to make sure that your work is accurate and precise.  You will be good at working in teams as well as working independently with limited supervision.  Your excellent communication skills will ensure that you work well with our suppliers, donors and customers as well as with colleagues and the doctors, nurses and other health professionals who make up our membership.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work.  This is an exciting opportunity to join UK-Med in an essential role in our team

Administrator (Part Time)
Flexible location in Devon

About Us

Citizens Advice Torridge, North, Mid & West Devon is a Devon-based advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing.

Every year thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills, to welfare and benefits.

As well as our advisory services, we deliver a broad range of projects to enrich our community. This includes Healthwatch, which helps people to shape their health and social care services, and the South Molton and Barnstaple Memory Cafés, which support those affected by dementia.

We are now looking for a part time Administrator to join our team and help us continue to provide incredible services.

Your Rewards

- Salary of £10,784 per annum
- Workplace pension
- 20 days’ holiday pro rata (rising with service) plus Bank Holidays
- Training opportunities

This is the ideal role for a proven administrator to take on a new challenge supporting our vital organisation.

As a charity, we offer a free-to-use service which is staffed by dedicated, passionate people who are eager to give back to their communities. So, if you feel you could fit in with a talented, busy group of people and are looking for a varied role with plenty of support and training, we want to hear from you.

Your Role

As an Administrator, you will be tasked with supporting the Chief Executive Officer as well as the Trustee Board in the day-to-day organisation and running of the office.

Specifically, you will undertake a range of administrative, document management, meeting support, reporting and correspondence tasks.

Supporting the CEO in the smooth running of the organisation, you will also:

- Take responsibility for the smooth running of H&S procedures
- Arrange Trustee Board meetings
- Preparing and circulating papers, agendas and minutes
- Produce letters, documents and reports
- Maintain statistics and collating and producing them in particular formats
- Produce information from spreadsheets and databases
- Create and upload data onto the website and intranet

About You

To be considered as an Administrator, you will need:

- Experience and the ability to provide administrative support and to maintain office systems
- A commitment and the ability to work within the aims, principles and policies of the Citizens Advice Service
- A good, up-to-date understanding of equality and diversity and its application to the provision of advice
- The ability to use IT packages, including word processing, spreadsheets, database packages and the ability to use email and to maintain an electronic diary
- Good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone
- The ability to write clearly and accurately, including drafting routine correspondence, and taking notes at meetings

This is a part time role working 21 hours per week.

Other organisations may call this role Administrator, Admin Assistant, Office Administrator, Office Assistant, Team Secretary, Secretary, Receptionist, EA, PA, Executive Assistant, or Personal Assistant.

Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready for an exciting career move in an Administrator position with Citizens Advice Torridge, North, Mid & West Devon, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Ormiston Families Point 1 Service

Part-time position, 25 hours per week

Based at the Norwich Hub

Working in partnership with MAP and NSFT, Ormiston Families’ Point 1 Service provides children and adolescent mental health support in Norfolk.

We are excited to be growing and transforming our services for children, families and young people, and will be focused on improving our quality and availability of services and so it is a great time to consider joining us.

The Point 1 administration team play a vital role in the delivery of our service. They support our counsellors and practitioners working with children, young people, families and professionals accessing our services. Working front line in a very busy environment you will join a team committed to delivering an excellent client service.

An excellent team player with high-level communication skills, you will have experiences of working in a busy office environment. In return, we can offer a range of attractive benefits and work/life balance.

For more information or to apply for this post, please visit our website via the Apply button.

Closing date for all applications is 9am, Friday 10th July 2020

Ormiston Families is committed to safeguarding. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community. 

You’ve got good administration experience and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Administrator.

Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of completing financial returns/ records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to deadlines. You will work with Service Managers to assist in the processing of referrals and returns for commissioners. In addition to this you will be expected to liaise with Housing Benefit departments and Local Authority finance teams. 

So, are you ready to take on this rewarding role that comes with some really great benefits including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities? Apply now via our website.

This is a permanent role and will require the post-holder to work 37.5 hours per week. 

The salary for this role is £17,004.00 with progression up to £17,230.00 per annum.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website. 

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

37.5 hours per week - the service operates between 8am and 6pm Monday to Friday, but actual working hours will be determined by the needs of the service
HMP Lincoln

Closing date: 21 July 2020 at 11.30pm

Do you have strong administration skills gained in a customer facing environment? Could you cope in a prison environment? Then join Shelter as an Administrator and help ensure the smooth running of our service that helps turn around often chaotic lives.

Shelter run an Integrated Through the Gate service in prisons, working closely with offenders and a range of other agencies to provide a holistic service that assesses individual need so that prisoners are fully supported up to and following release.

About the role
As Administrator you will provide full administrative and office management support to a busy team including allocating referrals, data entry and processing. Compiling performance reports and ensuring the team have the necessary forms and paperwork to do their job effectively will be key. You will also take responsibility for processing sensitive and confidential data on offenders and maintaining records as appropriate on the OASYS/CRC and Shelter case management systems.

About you
You've got office administration experience, gained working in a customer facing role, and experience of processing sensitive and confidential information and working with secure systems. A proven ability to support the financial process, including supporting management accounts, reviewing and monitoring transactions listings and variance reporting is required as are good typing skills and proficiency using Microsoft Office applications.

To apply for this role, please submit both a CV and supporting statement, addressing the knowledge, skills and experience points and behaviours listed in the job description.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.

The Administrator will provide a high level professional support and assistance to the Ulverston Service at all times. The post holder will report directly to the Registered Service Manager covering the Ulverston Service. The post holder must be able to plan and prioritise a varied workload, exercising appropriate judgement and responding promptly and appropriately to all enquiries.

The main purpose of the role is to provide an efficient and effective business support function to the Ulverston Service. The Service provides dedicated services to adults with Learning Disabilities, Autism and Challenging Behaviour in supported accommodation that is registered with the Care Quality Commission.

It is essential all services maintain excellent and accurate records using systems that support the service to evidence CQC Requirements and Contract Requirements. Developing and maintaining robust recording systems with Service Directors guidance is a key function of the role.

1st Place is a charity devoted to improving the opportunities of parents, children and families in its community. 

The receptionist plays a key role in our services as they are the first point of contact for our centre users. 

Your duties will include providing a warm welcome to everyone, answering, directing telephone calls and taking messages.  Assisting the Centre with general administration and keeping records up-to-date. Assisting centre users and directing them to their groups and promoting 1st Place activities. You will have a good standard of education, computer skills, and good communication skills and committed to equal opportunities.  Experience in reception work is desirable

We offer an attractive benefits package including:

- Competitive salary

- 6% employer pension match scheme

- 25 days Annual Leave plus bank holidays 

- £1 optional lunch scheme

- Company sick pay

- Uniform

- Regular training and development opportunities 

- Staff social committee and events

- Cycle to work scheme 

- Access to discounts on Perkbox

Duties and Responsibilities Administration ÿ Provide effective administrative support to project staff and managers as and when required. ÿ Assisting with work relating to the production of statistics and reports. ÿ Assisting with monitoring and data collection and inputting and producing statistical reports as required. ÿ Ensure adequate records are kept of all services users as required. ÿ Ensure that all information received is treated in the strictest confidence, and that all such information is regulated and controlled in a similar manner. ÿ Provide administrative support with photocopying, filing, scanning, letter writing, typing reports etc ÿ Servicing meetings as required, including planning and preparation, taking minutes and typing up notes ÿ Contribute to the effective working of BSWA’s central administrative services as required Office Systems ÿ Organise and maintain filing systems, scanning of service user files and archiving ÿ To work within BSWA’s administrative and financial systems and provide support where required. ÿ Ensure BSWA complies with data protection standards and registrations. Communication: ÿ To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, services, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team and other meetings ÿ To attend support and supervision sessions with your line manager. ÿ To identify and attend training relevant to the post in agreement with your line manager. Page 2 of 3 ÿ To develop a professional working relationships internally and with external agencies. ÿ To be involved in the annual business review process. General: ÿ To maintain the confidentiality of all service users and staff and in all matters relating to the organisation. ÿ To work within BSWA’s framework for equal opportunities and anti-discriminatory practice and offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation. ÿ To maintain a general awareness of the issues surrounding domestic violence on a national and local level. ÿ To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout ÿ To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA. ÿ To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.