Cumbria Wildlife Trust has a valued and loyal base of supporters and members.  We are looking for an administrator to liaise with individual donors about their gift and to thank them in a timely and friendly manner. This includes gifts through appeals, for specific projects and pledges through gifts in wills. 

The role will involve assisting colleagues with administrative tasks such as scanning, printing and collating materials to send out to supporters, whilst also ensuring our Supporter Database is kept up to date with any changes. The post holder must be an efficient administrator and customer focused in everything they do. They will be part of the development team and work closely with our membership administrators and finance team.

Closing date: 9am Monday 23 August 2021.

Registered in England as Cumbria Wildlife Trust Limited, a Company limited by Guarantee No. 00724133. Registered Charity No. 218711

Seeking an experienced customer services administrator to support a people-focussed community bank.  We are an established and trusted local credit union providing financial services across the Telford & Wrekin and Shropshire local authority areas.

Working in a regulated and authorised financial institution, you will be a focal point for customer enquiries, responding to general and specific product queries as well as processing requests for account withdrawals and transfers.  Additionally, you will be responsible for assisting in other operational areas, as the business need dictates.

The post is demanding and requires diligence, excellent IT skills, an exemplary telephone manner, and, above all, professionalism. 

The credit union sector is not-for-profit and you will be working in a small team of dedicated, customer-focussed people, who deliver valuable financial services across the economic spectrum with a sense of local priority and community purpose.  Is that you? 

POST    National Ugly Mugs – Digital Admin Assistant

RESPONSIBLE TO  NUM Executive Assistant (Marketing and Communications)

RESPONSIBLE FOR  n/a

SALARY & HOURS OF WORK

Part time – 3 days (22.5 hrs) Per Week (days and hours of work to be agreed)

Term - Fixed Term: 6 month contract with a view to extending this dependant on funding 

Salary: £24,000 (pro rata) - Actual £14,400

Annual Leave Entitlement - 19 days

Pension: Workplace pension contributions of 8% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will primarily be working from home, but needs to be able to access the office as and when required in central Manchester.  The post may involve some travel throughout the UK, and occasional work out of office hours.

ABOUT NUM:

National Ugly Mugs (NUM) is a UK-wide safety charity providing victim support and violence prevention services to sex workers, as a means to ensure greater access to justice and protection. We serve sex workers of all genders, backgrounds and modes of work. We offer a digital reporting and alerting mechanism to warn sex workers about dangerous individuals who may target them; online screening tools; and individualised support for those who experience harm from a specialist team of Independent Sexual Violence Advisors (ISVA) and other experts. We value those with lived experience in sex industries and work with them to conduct research, develop education packages to professionals, and participate in policy advocacy to change the conditions that lead to survival sex, gain rights and recognition, and improve the safety of UK-based sex workers. 

ROLE SUMMARY:

We are looking for a technologically capable individual who, through effective execution of wide-ranging and multi-faceted duties, will support the remote working NUM team in the day-to-day running of NUM and maintaining our IT systems.  The position is part time (22.5 hrs) and reports to the Executive Assistant (EA). The responsibilities of the role will require you to work closely with other teams across the organisation through digital means to support them in the execution of their duties. Skills in IT, administration, CRM systems and financial administration using Quickbooks are essential to the duties of this role, as is the ability to communicate and organise with a wide range of people using digital means.

QUALIFICATIONS AND EXPERIENCE:

• Understanding of the diversity of sex work, a sensitivity towards the complex issues of violence against sex workers alongside an awareness of sex worker rights and issues. Experiences in and from sex industries is an asset.

• Strong IT skills including the full range of Google suite products; Quickbooks; CAF Donate or other CRM platforms; WordPress; Trello; Mailchimp; Slack; and the full range of social media platforms, alongside a commitment to fully embrace digital and share your knowledge and skills as an integral part of day to day working.

PERSONAL ATTRIBUTES AND STRENGTHS:

• Excellent, sensitive communicator through a range of diverse means and to a variety of audiences;

• willingness to do routine tasks to support the NUM team to meet the charity mission;

• Natural problem-solver with a bias to action and a can do attitude;

• Excellent judgement, poise and professionalism, and ability to represent the charity;

• Able to prioritise tasks, support tasks across work teams and meet deadlines when there are competing interests and time constraints; 

• Detail-oriented and demonstrated ability to multi-tasks;

• Ability to work in teams but can be self-directed and an independent thinker;

• Drive to see what is coming around the next corner and plan for what ifs;

• Ability to understand the importance of confidentiality and maintain this to a high level;

• Flexibility and willingness to take on new tasks when required;

• Confidence working with people from diverse backgrounds;

• Resourceful; able to deliver with limited resources.

DUTIES AND RESPONSIBILITIES:

Organisational Support

• Anticipate, plan and support the NUM team for upcoming meetings, events, and other calendar commitments.

• Support the NUM team in creating and editing documents and presentations.

• Arranging resources for the NUM Team where necessary.

• Managing filing systems of admin documentation.

• Updating the internal IntraNet with documentation, resources and news to share with the team.

• Supporting the Executive Assistant in the execution and management of NUMs social media accounts.

• Provide support in responding to communication for the organisation alongside contacting donors.

• Produce reports in a timely manner from CRM systems such as Quickbooks and CAF donate.

• Provide administrative support for meetings and events.

• Provide monitoring where required to support teams.

• Providing technical support to the team through problem solving and researching information to enable the team to function effectively. 

• Identify training needs and resources to support the NUM team to use technology to its maximum potential.

Financial/Accounts Administration 

Using Quickbooks to administrate the charities finances:

• Inputting payments against set budgets

• Producing monthly reports from Quickbooks

• Reconciling bank statements

• Producing Invoicing

• updating and managing Supplier details

• Managing invoice receipts

IT Support

• Provide general administrative and systems support across NUM systems and digital products.

Additionally, you will be required to provide cover for other administrative roles that support other teams.

Commitment 

If you are passionate about ending all forms of violence against sex workers and support the full decriminalisation of sex work, we would love you to join us.   We expect our staff team to hold true to our core values of compassion, contribution, integrity and inclusion.

How to Apply:

To apply please send your CV (3 pages maximum) and cover letter (4 pages maximum) to rosie[at]nationaluglymugs[dot]org by 5pm on Friday 6th August 2021, or apply through the Charity Jobs website.  Your cover letter should set out why you are interested in the post and demonstrate with specific examples from your experience and qualifications how you are the right person for this role. Please also include 2 references (including your most recent employer) and an indication of when they can be contacted.  We will contact successful applicants by 5pm on Tuesday 10th August 2021 and interviews will take place on Friday 13th August 2021 via Zoom. Please note that if you do not hear from us by 5pm on the 10th August 2021 you have unfortunately been unsuccessful in your application this time.  Due to limited capacity we are not able to make contact with unsuccessful applicants.

Important dates:

• Friday 6th August 2021 @ 5pm - applications close

• Tuesday 10th August 2021 @ 5pm - notification of successful candidates

• Friday 13th August - interviews; please note that this date is non-negotiable

• Monday 16th August - successful candidate informed

Start date for this role is ASAP .

For further information, please visit our website.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. If you have any specific access requirements or any questions in relation to the role please contact:

Rosie Hodsdon

Executive Assistant

rosie[at]nationaluglymugs[dot]org

Normal working days: Monday, Tuesday, Wednesday and Friday

Victim Support has an opportunity for an administrative assistant to support our services to victims of crime across Cumbria.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The position is offered until July 2022, but may be extended funding allowing.

This role will be supporting the current work of Victim Support in Cumbria. It will provide high quality administrative support including information and analysis. The successful applicant will need to be able to readily adapt to change and carry out duties as may reasonably be required.

To be successful in this role you will require experience of delivering high quality administrative support, knowledge of administrative procedures, working to agreed standards, proficiency in Microsoft Office, ability to communicate effectively and the ability to work collaboratively as part of a team.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

This is an exciting opportunity for a Merchandising Admin Assistant to join our Trade & Ecommerce department in the retail branch of The Scouts Association.

Based just outside of Brighton and with remote working options available, our office has a friendly and engaging environment with plenty of opportunity to advance in your merchandising career. We offer a completive salary of £22.2K per annum along with lots of other perks including flexi-time and extra Christmas holiday. 

At Scout Store, we supply our retail and wholesale customers with a variety of products including uniform, badges, outdoor & camping equipment, clothing and gifts, with all profits returning into UK Scouting. In this role, you will be reporting to the Merchandiser and, with their guidance, be responsible for providing weekly performance analysis on sales, stock & intake in order to maximise profits, minimise terminal stocks and ensure our planned targets are achieved. The ideal candidate will have experience with systems & reporting and an advanced knowledge in Microsoft Excel

What will you be doing in the Merchandising Administration Assistant role?

- Prepare analysis for Monday Trade commenting on previous week’s category/channel/product sales performance
- Manage intake of stock into the Distribution Centre; communicate efficiently with the relevant departments and suppliers
- Maintains the critical path to ensure launch dates are achieved and system is accurate
- Liaise with the Buying team regarding launch of new item requirements
- Attend relevant strategy and sign-off meetings
- Obtain a clear understanding of the strategy, events and promotional calendar to help inform weekly priorities
- Advise line manager on forward commitment of purchases and stockholding
- With guidance from Merchandiser, support Buying team to action sale markdowns on our system in a timely manner
- With guidance from Merchandiser, maintain and update range plan ensuring full accuracy at all times
- Conduct and compile analysis across all relevant routes to market
- Maintain item stock cover within agreed parameters, making recommendations for repeats and managing delivery delays
- Work with the Ecommerce team to ensure the ranges are presented to their best online, delivering products and promotions
- To ensure that all stock information on the ERP is up to date and accurate. Raise purchase orders with direction from Buyers and Merchandiser
- To provide information with the aid of the order and reporting systems to the rest of the business on the availability of products

What we are looking for in our Merchandising Administration Assistant:

- Proficient in the use of MS office programmes, in particular Excel.
- Demonstrable numerical and analytical
- Excellent time management, highly organised and able to multi-task across a variety of product
- Methodical and systematic yet flexible approach to work with accuracy and attention to
- Ability to communicate well with a range of stakeholders in a variety of forms both internally and
- Able to work independently as well as being adaptable in a team working
- Proven experience in a similar role
- Able to work with Excel formulas including VLOOKUP’s and SUMIF’s.
- Experience within reporting

What we can offer you as our Merchandising Administration Assistant:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking

Closing date: Tue, 27 July 2021, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies

Victim Support in Ashford is offering a six month fixed term contract for an Administration Assistant based at their offices in Compass House Ashford.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

This is a fixed term role for six months. The successful candidate will become an Administrative Assistant working in the Victims Assessment and Referral Team based in Ashford. This is an exciting opportunity to be part of an evolving initiative to assess the needs of victims and witnesses of crime in Compass House, as part of a wider regional service.

The purpose of the role is to undertake a range of administration tasks to support the Victim Assessment and Referral Team (VART) in their day to day operations helping people affected by crime. Our ideal candidate is someone who is resilient, confident happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. They will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System.

Working hours are 37.5 per week; this will include working 7.5 hours between 9am and 5pm Monday to Friday. Exact details of the hours will be discussed with the successful applicants selected for interview The successful candidate will require a Level 2 Police vetting check, a DBS check and able to provide two references.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). If you cannot provide direct evidence against the criteria then please explain how your skills and experience can meet them. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. The attached job description lists the application shortlist criteria for which applicants will be assessed against.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

About You

We’re looking for an efficient and effective administrator to support finance within the college.  This will involve undertaking a diverse range of administrative tasks including ordering of goods and services, operation of Soldo and petty cash system, reception cover duties, maintenance of financial records, general clerical duties and liaising with Together Trust Finance Department.

The post holder will keep well-organised files and records of business activity and information pertaining to students up to date. This is a dynamic role and the post holder will be able to work flexibly to support the needs of the senior leadership team in ensuring students remain at the centre of all processes.

Education/Qualifications and experience

• Good standard of general education – 5 GCSEs at grades A-C or equivalent, English Language and Mathematics
• Qualifications related to the job role e.g. Level 3 Finance and/or Administrative qualification or experience working with and advising on financial policies
• Administrative experience
• Good IT skills including the use of databases and spreadsheets

Skills

• strong organisational skills,
• presentation skills and attention to detail
• the ability to plan your own work, work on your own initiative and meet deadlines
• the ability to manage pressure and conflicting demands and prioritise tasks and workload
• the ability to accept and understand instructions
• Excellent oral and written communication skills
• Tact, discretion and respect for confidentiality
• A pleasant, confident telephone manner
• Team working ability
• Word processing, spreadsheet and data management skills
• The ability to work to deadlines and under pressure
• Good time management and ability to prioritise workload
• Flexibility and use of initiative
• The ability to work across a range of teams within the college

Miscellaneous

• Ambitious for students
• Customer focused
• Strong team work ethos
• Able to relate to a diverse range of people
• Positive about change and able to find solutions
• Committed to learning and professional development

Benefits

You'll get to help the people we support celebrate along the road to a brighter future. And, be part of an incredible team of like-minded peers. Together we work hard, laugh a lot, and support each other. We also have a range of rewards and benefits for our staff:

• 25 days annual leave (plus bank holidays. Pro rated for part time roles) rising to 27 days after 5 years and 30 days after 10 years.
• A company pension plan with 7% employer contribution
• Opportunity to purchase a health plan to claim towards therapy, dental and more
• Unlimited access to our employee assistance programme for advice and support
• Support from mental health first aiders
• Follow your ambitions and progress your career through on-the-job training, apprenticeships and qualifications

The role is varied and exciting. Assisting with managing donations, importing data, maintaining our supporter database; also interacting and praying with our supporters, responding to their enquiries, and encouraging them with their shoeboxes. It is a busy and full on role, but exceptionally rewarding to be part of a campaign that brings joy to children across the world, and a great opportunity to gain some experience in charity and donations administration.

You will need to:

• be quick to learn – you will be trained about all aspects of Operation Christmas Child
• have a clear and confident telephone manner
• have good PC skills, particularly knowledge of Microsoft Office packages (e.g. Excel, Word), and the ability to quickly learn how to use new packages such as our database system
• be a good team player to help meet team and project deadlines
• be comfortable working in a very busy environment
• have a positive, ‘can do’ attitude
• be flexible regarding the tasks you may be given.

If you are interested in this position, please apply with a CV and covering letter. If you would like more information about the Operation Christmas Child campaign, please visit our website.

Although these roles are being advertised as full time, 35 hours per week, we would consider reduced hours across 5 days (for example 10am-3pm) each day.

This role will require a basic DBS check to be carried out.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

Closing Date:  23 July 2021

Job Title: Employment Administration Assistant – via the Kick Starter Scheme.

This role is being advertised as part of the UK Government Kick Starter Scheme which provides funding to employers to create jobs for 16 to 24 year olds on Universal Credit.  Please only apply if you are 16 – 24 and on Universal Credit.

Language Requirements: Fluent in English. Preferrable: fluent in at least one target language: Amharic, Arabic, Dari, Farsi, Kurdish, Pashto, Somali, & Tigrinya

Contracted Hours: 25 hours per week (applied flexibly), 6 month contract

Salary: National Minimum Wage

The Charity:

Founded in 2015, Breaking Barriers is a charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home. We offer effective and flexible employment support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations. 

Role overview:

The successful applicant will be supporting the Programmes team with administration to ensure the smooth running of our employment programmes. They will get involved in supporting communications to clients, operations and logistics.

Key Responsibilities:

• Assist with the administration needed to organise the Employment Programme and its Sub Programmes
• Coordinate with clients to arrange enrollments with Breaking Barriers. Call and text clients to remind them of enrolments, appointments and events.
• Support with the monitoring & evaluation of the Employment programme e.g. carrying out surveys with clients over the phone.
• Ensure that all data and client information is accurately recorded and kept up-to-date across the Employment team.
• Support with the logistics of remote delivery and process improvement projects
• Support the reintroduction of face to face delivery, helping to plan and deliver a pilot of in-person support and make recommendations for a future hybrid model.
• Conduct research on employment, volunteering and training opportunities for clients.
• Where appropriate, manage and deliver quality employment support to clients.
• Support on other operational needs and projects as required.

Person Specification:

• Excellent verbal and written communication skills
• Strong organisational skills – ability to manage and schedule time, and prioritise tasks in a busy environment
• Understanding of the employment issues facing refugees and interest in and commitment to working with marginalised populations, particularly refugees
• Detailed oriented and meticulous and willing to undertake all tasks that need doing, including routine work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Application Process:

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and Cover letter outlining:  

• Why you are interested in the role 
• What skills and experience you would bring to be successful in this role 
• Please state if you are eligible for the Kick Starter scheme (16 – 24 and on Universal Credit). 

The application deadline Monday 9th August 2021. However we will be reviewing applications and holding interviews on a rolling basis so please send your application as soon as possible. We will not review appplications that don't state eligibility for the Kick Starter scheme and attach a cover letter. 

Overview

We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, we guide and enable others in the UK and all across the world. Inspiring, informing, empowering – working for wildlife.

Role Profile

We are recruiting for a Merchandise Administrative Assistant to assist in maximising the profitability of ZSL, within the Buying and Merchandising function through effective stock management and control of product intake. The successful candidate will assist the  Merchandisers and contribute to the overall forecasting, analysis and delivery of a profitable and commercial range from the supply base to store, that maximises every sales opportunity.

Main Duties and Responsibilities

• Maintain the Delivery Schedule highlighting delivery issues as needed.
• Raise purchase orders and ensure that all orders are correctly maintained on the system.
• With the Merchandisers, efficiently allocates stocks to stores ,reviewing  store packages and IAQs, to ensure optimums are set correctly across all channels.
• Work closely with the store and the Operations teams to collaborate on optimising products in store, responding promptly to store queries.
• Work with the warehouse team and supply base to resolve any delivery issues.
• Ensure weekly replenishment is in line with forecast and trade actions.
• Undertake regular store visits and implements follow up action plans with BAA.
• Produce accurate and comprehensive weekly trade report, end of season and ad-hoc analysis.

Person Specification

• Educated to Degree level or equivalent qualification or work experience.
• Good working knowledge of Microsoft Office packages with numeracy and IT skills.
• Strong interpersonal and written communication skills.
• Ability to identify problems and implement appropriate solutions.
• A keen eye for detail with quantitative and qualitative data.
• Flexible and organised approach to workload.
• Adaptable and calm under pressure.
• Able to work independently and part of a team.
• Excellent work ethos to timekeeping.
• Full clean driving license as travel to both Whipsnade and London sites is a key part of the role.

To Apply

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button. If you have any queries regarding this position or when applying through the system please contact Human Resources.

Closing date for applications: Midnight [23.59] Sunday 1st August 2021

CLCC Ltd is a counselling centre in the heart of Birmingham. For over 50 years we have been dedicated to providing a low cost first class counselling service for adults from Birmingham and the surrounding area. We are now seeking a Receptionist & Administration Assistant to help us deliver our service.

Job Description

Job Title:  Receptionist & Administration Assistant
Hours per week: 16 hours (variable shift pattern according to needs of service, including evening work up to 20.45 hours)
Rate of Pay: £9.50 per hour (real living wage).
Length Of Contract: 12 Months (with potential to extend - This is because the post is dependent on the financial restraints of a small charity)
Probation Period: 6 months, with a review after 3 months.
Location: Carrs Lane Counselling Centre, Carrs Lane, Birmingham, B4 7SX. In event of a lockdown some remote working may be required.
Line Manager: Counselling Service Manager.
Annual Leave: 5 weeks (25 days) and 8 public/bank holidays pro rata.

Main Duties:

1. Reception:
1.1  Respond appropriately and accurately to telephone, email, and face to face queries.
1.2  Maintain appointment & room bookings diary and ensure messages are relayed to counsellors and clients regarding any appointment cancellations or adjustments.
1.3  Conduct telephone assessment of clients and maintain client waiting lists.
1.4  Meet and greet all visitors / clients to the counselling centre.
1.5  Ensure Client Waiting Area is fit for purpose, and refreshments area clean and tidy and stocked appropriately throughout office hours.
1.6  Ensure counselling rooms have correct seating, an adequate supply of donation envelopes, tissues, and are kept fit for purpose at all times.

2. General Administration
2.1  Ensure all counselling document packs, and other relevant standard documentation are available for issue to counsellors as required, prior to any assessment or counselling session.
2.2  Ensure all Supervision logs are made available for clinical supervisors in advance of the group supervision meeting.
2.3  Assist the Centre Manager in operation of systems and procedures.
2.4  Open non-private post, deliver to the appropriate person and send standard responses when required. Receive and respond to electronic mail in a professional manner.
2.5  Report complaints to the Centre Manager
2.6  Produce and circulate correspondence and documents as requested.
2.7  Photocopying and filing.
2.8  In consultation with the Centre Manager and following written procedure, respond appropriately to requests for client information from outside agencies in accordance with the Data Protection Act and in consultation with Centre Manager.
2.9  Maintain office stationery and equipment
2.10  Maintain notice boards for clients and counsellors
2.11  Monitor housekeeping and security arrangements
2.12  Inform the Centre Manager of any health and safety risks

3. Digital Archive:
3.1  Scan all necessary documentation as directed to ensure the centre’s Digital Archive (including client counselling records, group supervision log scans, appointment diary scans and other centre documentation) is maintained.

4. Day to Day Running of the Counselling Centre
4.1  Assist counsellors to follow administrative procedures correctly.
4.2  Assist trainee, probationary and volunteer counsellors and clinical supervisors with administrative enquiries.
4.3  Inform the Centre Manager of any situations where a counsellor is not complying with the Counselling Centre’s administrative procedures
4.4  Communicate to the Clinical Supervisor and the Centre Manager any issues relevant to a counsellor’s non-attendance at group supervision e.g. illness, sabbatical

5. Management Information
5.1  Monitor and record counsellor/client caseloads, duty commitments, attendance at supervision and continuing professional development (CPD) workshops.
5.2  Record any statistical information that may be required by the Centre Manager.
5.3  Maintain any records necessary for compliance with the British Association of Counsellors and Psychotherapists (BACP) accreditation.
5.4  Inform the Centre Manager when a volunteer or staff member’s Disclosure and Barring Service (DBS) check is due for renewal

6. Finance
6.1  Maintain petty cash float, and present all petty cash claims to Manager for approval before claims are paid.
Maintain up to date record of all petty cash purchases and payments.
6.2  Administer bookings and payments for a room hire operation for private counselling practice in consultation with the Centre Manager.
6.3  Assist the Treasurer to maintain accurate register of HMRC Gift Aid scheme participants and amounts paid and assist in the processing of the annual submission to HMRC.
6.4  Collect monies from remote clients (for example, Assessment Fees and donations/contributions for counselling sessions.).

7. Liaison with Carrs Lane Conference Centre
7.1  Organise room bookings for Counselling Centre activities, as requested by the Centre Manager.
7.2  Maintain record of conference centre room bookings and costings.
7.3  Ensure compliance with Conference Centre security requirements.
7.4  Ensure Counselling Centre Manager is informed about any building work affecting the Counselling Centre

8. CLCC Ltd Standard Entry Training Programme, Advanced Level Entry Programme and
Trainee Placements
8.1  Assist the Centre Manager with answering applicant queries and sending out documentation.
8.2  Assist the Centre Manager with arrangements for the recruitment and selection of trainee placements, including arranging interviews and reference checks.
8.3  Assist the Centre Manager with arranging the delivery of induction training.
8.4  Assist new counsellors with administrative issues

9. Continuing Professional Development
9.1  Support the Centre Manager in co-ordinating continuing professional development workshops, including room hire, refreshments, meeting and greeting the training provider, attendance records, feedback sheets, payments.
9.2  Attend training sessions and undertake training in line with the organisation’s training and development policy.
10. First Aid
10.1  Ensure that the first aid box is readily available and that the stock is up to date.
10.2  Act as First Aid Responder (Training will be provided).

 11. Other
11.1  Please note that there may be some lifting and moving of furniture, boxes, copier paper, water jugs, and other heavy items. When handling any heavy items, the CLCC Ltd Health and Safety Policy must be adhered to.
11.2  Perform any other duties as requested by the Centre Manager commensurate with the level of the post.

We need a dynamic individual to join our small and collaborative team to increase the growing public profile of our campaign among parliamentarians and key stakeholders and to provide administrative support to the team.

The successful candidate will have a proven track record of success in translating research and policy into effective public affairs outputs, efficient administrative and support experience, strong communication skills, and a shared passion for human rights and making a difference.

The quality of the candidate is of crucial importance to us. For the right individual, we will be prepared to very flexible as regards employment structure, We are looking for a candidate who can commit to a regular working arrangement, however we are looking for a candidate who can commit to regular working hours as part of a three-day week.

We are an equal opportunities organisation, proud of our Board gender balance.We recognise the positive value of diversity and therefore encourage applications from all backgrounds and communities.. 

This job description below is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the organisation at any time after discussion with the post holder. 

Key Responsibilities:

• To provide efficient administrative and organisational support, including: organising meetings, taking notes and minutes, proof-reading documents, setting up events and sending information to attendees, acting as a liaison between other members of the organisation. 
• Working with our Membership Secretary and Director of Operations to maintain our CRM system and information management systems, including relevant website updates. 
• Updating our website with new content, resources, and editing material. 
• Be the first point of contact, monitor, and respond to queries about My Death, My Decision’s campaign. 
• Carry out policy research, identify case studies, and translate it into effective media or parliamentary outputs.
• Working with colleagues to increase the profile and impact of My Death, My Decision’s campaign with parliamentarians, devolved administrations, and other public bodies. 
• Working with colleagues to build relationships with priority stakeholders. 
• Monitoring proceedings in the UK and Welsh Parliaments. 
• Working with colleagues to assist with the production of timely responses to public consultations, and/or parliamentary engagements.
• Raising the profile of My Death, My Decision, utilising the full range of media opportunities available. 
• To undertake any duties relevant to the role that may be allocated by the Directors of Operations or Campaigns and Communications Manager.

Person Specification - Essential:

• Self-starter who is able to act on their own initiative, organise, plan, and prioritise workloads to meet deadlines.
• Excellent written communication skills and attention to detail.
• Excellent research skills e.g. internet research.
• Confident in communicating with a wide range of people including senior stakeholders.
• Keen to learn new skills, improve, and develop as a campaigner.
• Ability to work collaboratively and independently.
• Flexibility to work remotely.
• A strong commitment to My Death, My Decision’s values and ethos.

Person Specification - Desirable:

• Confident in using digital tools including Hubspot, Wordpress, and GSuite (Google Docs, Google Sheets, & Gmail).
• Understanding or experience of parliamentary and political processes, especially in a devolved context.

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

We are now recruiting the team that will deliver Christmas 2021. This unique event relies upon a huge volunteer effort, with centres across Britain offering homeless people food, clothing, advice and support with health, housing, employment and benefits.

About the roles
We are looking for an administrator to join our London Christmas team. We provide a range of essential services for our Christmas guests from healthcare and advice, to catering. As the administrator you will be supporting the team by ensuring they have the administrative, logistics and project coordination to effectively run the project. 

About you
To be successful in this role you will have:

• Experience of providing administrative support including general office duties and maintaining accurate records
• Experience of customer service and ability to deal with volunteers and partner organisations and donors via phone and email in a professional and friendly manner.
• Strong organisational skills with an ability to manage multiple priorities
• Excellent IT skills with experience of using Microsoft Office software, in particular Word, Excel, PowerPoint and SharePoint.
• Good communicator who considers their audience and can work efficiently as part of a team.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness. 

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
• Mandatory pension scheme, with an employer contribution of 8.5%  
• 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 
Closing date: Sunday 1st August 2021 (at 23:59) 
Interviews will be held on Tuesday 10th and Thursday 12th of August.
 

Accessibility 
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please our Recruitment team, contact details can be found on our website. 

Registered Charity Numbers: E&W1082947, SC040094

Administrator – Learning & Development/Learning Management System

We are looking for a very organised, collaborative and proactive administrator to join our team of 5. You will provide administrative support to the Learning and Development Manager including on our Learning Management System (LMS) Brooke Learning, and some occasional ad hoc support to HR.

You will possess excellent organisational, administrative and time management skills and have a proven track record of supporting a team under time pressure. Experience of using a LMS along with strong skills on a range of different systems including possibly an e-recruitment portal would be preferred. Experience of arranging virtual learning events and supporting e-learning events, preferably via Zoom, is desirable.

Attention to detail, accuracy and communication skills are key requirements for this role, as you will be working across L&D and HR. You will need to be flexible and able to juggle adapting priorities and needs of the L&D manager and, occasionally, the rest of the HR team. You will also need to be able to work independently and as part of a team when required.

Closing date: Thursday 29 July 2021

Interview date to be confirmed