Administrative director jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BACKGROUND
Ashiana is a ‘by and for’ women led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by Violence Against Women & Girls (VAWG).
OUR SERVICES
Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.
Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.
We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.
PRIMARY TASK:
To assist the Director of Finance to address all finance matter and provide all relevant information to meet internal and external demands.
Please see the attached the full job description
The client requests no contact from agencies or media sales.
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
The Role:
Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions
reflect professionalism, empathy, and efficiency.
Key Responsibilities:
Provide a positive image of Stoll to its customers, stakeholders, and other relevant outside bodies.
Provide input to the Corporate Plan and Team Plans through participation in Organisational, Departmental and Team Meetings.
Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested.
Specific Responsibilities:
- Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
- Respond promptly to resident inquiries and resolve issues efficiently and professionally.
- Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
- Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
- Monitor contractor performance and follow up on incomplete or delayed works to
ensure service quality and resident satisfaction, whilst keep thing customer informed. - Manage resident move-ins and move-outs, including inspections and addressing any
defects. - Ensure accurate and thorough logs are maintained and monitored from issue inception
to satisfactory resolution. - Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
- Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
- Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
- Provide administrative support for organisational related processes.
- Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
- Use internal systems to log interactions, raise repairs, and track progress.
- Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
- Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
- Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.
Staff benefits are:
Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Assistant (Spanish speaking)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Executive Assistant (Spanish speaking)
- Closing date – 1st December 2025
- Salary – £45,000- £50,000
- Type of employment – Permanent
We will be reviewing applications and the role might close before the stated deadline depending on application volume. Early applications are encouraged.
The Clean Air Fund is looking to recruit a Spanish speaking Executive Assistant to join the team in London. This is an exciting opportunity to join a rapidly growing organisation whose mission is to use philanthropic grants to catalyse a reduction in air pollution in a newly created role.
As Executive Assistant with Clean Air Fund you would support both the Executive Director of Breathe Cities & the Director of Breathe Cities - who are part of the Senior Leadership Team (SLT). As the Executive Assistant (EA), working alongside the Senior Executive Assistant and Support Manager (SEA&SM), and CEO Office team, this role ensures the Directors and their teams are supported to work efficiently and effectively and that team projects are facilitated to run smoothly. It’s a role at the heart of a fast-moving organisation combating air pollution. Supporting governance is part of the role through the coordination of preparation for Board and Committee meetings.
You would be responsible for diary management, which includes a lot of complex international travel and coordinating the preparations for high-profile international events. The post holder manages the Executive’s emails to ensure that they give their attention to organisational priorities – both internal and external. This position provides support on key team projects, events, and team engagement which require organisational and administrative input for success. There is scope for initiative, taking on the organisation of convenings, surveys and small conferences.
To be successful in this role you will have the following skills and experience;
- Previous relevant experience, working for senior executives in a busy and complex environment; including diary management, agenda setting, minute taking, support with meeting logistics (online and in person), drafting communications.
- Experience managing international travel bookings including visa, logistics and itineraries.
- Strong interpersonal skills: engages with others to get the best out of them; works well as part of a team.
- Advanced proficiency in Spanish, including reading and writing for documentation and correspondence.
- Professional, sound independent judgment, strong organisational and project management skills and the ability to be flexible as priorities and needs change.
- Evidence of capacity to work in range of cultural and socio-economic contexts, adapting style and approach appropriately and in a culturally sensitive manner to maximise effectiveness.
- Ability to work unsupervised, a motivated self-starter, with strong problem solving and multitasking skills.
- Proficient in all areas of Microsoft. Must possess strong Word, PowerPoint, Excel and typing skills; ability to learn new packages, when required.
- Excellent attention to detail.
- Numerate, with a good understanding of basic budget processes.
For more information on this role, as well as the full person specification please see the job description
Our Culture
At Clean Air Fund, we’re guided by purpose and grounded in evidence. Our culture combines clear structures and rigorous frameworks with space for fresh thinking and collaboration across diverse perspectives. We value curiosity, openness and a shared commitment to making a measurable difference
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm.
We work with governments, funders, businesses and campaigners to deliver clean air for all as fast as possible.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.
Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.
Interested? Want to know more about the Charity? check out our Website
Eager to know more the role? Have a look at the Job Description
What’s in it for you? Check out our Benefits
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Monday 15 December 2025
Got questions about the role? Get in touch with the People Team
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to manage the fundraising strategy for the only charity dedicated to building a global community that supports board directors to advance climate and nature governance?
Chapter Zero Alliance is at an exciting inflection point, supporting a high-impact chapter network active in over 70 countries through our programme: the Climate Governance Initiative. We are looking for a Senior Manager, Global Development to play a pivotal role in diversifying and growing our income, ensuring the long-term sustainability and impact of our mission. This is a unique opportunity to help us translate a critical global need into tangible, well-funded programmes that drive measurable change on corporate boards worldwide.
Offer and Benefits
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Salary: Up to £50,000 per annum
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Contract: Permanent, Full-time 37.5 hours per week (0.8 part-time considered)
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Location: Office-based / Hybrid within the UK (Central Cambridge-based office)
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Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown
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Pension: Generous 8% employer pension contributions (no match required)
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Wellbeing: Group life assurance, employee assistance programme and health cash plan
The Role: Senior Manager, Global Development
You'll bring significant development experience, strategic leadership and hands-on delivery to the identification, securing, and management of significant grants from philanthropic foundations, institutional donors, trusts, and statutory funders globally. You'll build and nurture high-value relationships, coordinate fundraising initiatives, and establish the robust infrastructure for effective grant management across our global network.
Key Responsibilities - Drive Strategy and Deliver Impact
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Fundraising Strategy and Pipeline Management: Contribute to the design of an ambitious global grant fundraising strategy and manage its implementation. You'll conduct market research, qualify new opportunities, and maintain a robust prospect pipeline to expand our existing funding base. This will involve the coordination and project management of outreach and engagement activities.
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Proposal Development and Budgeting: Lead the creation of compelling, high-quality concept notes and multi-year funding proposals, aligned with funder priorities and including accurate, transparent budgets.
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Donor Stewardship and Reporting: Be a key representative for Chapter Zero Alliance with funders, serving as a key liaison for funder-related operational queries. You'll work with the wider team to ensure timely and accurate narrative and financial reporting, managing communications to foster long-term engagement.
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Grant Management and Administration: Oversee our current funding portfolio, manage grant administration, collaborate with Finance on forecasting.
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Internal Coordination: Facilitate and support our Development Working Group as well as manage core systems: CRM, funder contacts and documentation. Work closely with senior leadership, including the CEO, and project teams across our global network to align fundraising with programme delivery and provide critical performance analysis.
Who We're Looking For
This role requires a dedicated fundraising professional with a proven track record of successfully securing significant grant funding. You're a strategic thinker and relationship builder with exceptional bid-writing skills and an innate ability to translate complex programme needs into compelling proposals.
Essential Expertise
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Significant experience working in institutional fundraising or partnership management within the non-profit or development sector.
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Knowledge of the climate-related trust and grants sector internationally and in the UK.
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Demonstrable track record of successfully achieving income targets (minimum six-figure funds, including multi-year grants) from philanthropic foundations, institutional donors, trusts or statutory sources.
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Strategic relationship-building skills working with grant makers and partners.
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Effective bid writing, delivering clear, persuasive, and well-structured proposals and reports tailored to align with grant priorities.
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Strong financial and strategic planning skills, including KPIs, grant compliance and reporting.
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Sound understanding of the legal and regulatory framework governing fundraising within the charity sector, including the standards set by the Fundraising Regulator, the Charity Commission’s expectations around fundraising practices, and data protection obligations under GDPR.
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Exceptional organisational and project management skills - you can navigate multiple deadlines and competing global priorities with ease.
Desirable Skills That Will Set You Apart
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Experience coordinating cross-departmental or cross-regional working groups.
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A genuine passion for the global climate, development, or social impact sectors - understanding the urgency of our mission.
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Experience using CRM/project management/fundraising databases. Core Competencies
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Strategic thinking, planning and analytical skills, able to translate complex programme needs into compelling proposals.
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Strong interpersonal and communication abilities.
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Project management.
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Able to balance short-term priorities with longer-term strategic activities.
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High attention to detail and highly accurate.
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Collaborative working style and proactive attitude.
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Commitment to our mission, values, and ethical fundraising principles.
The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office arrangements.
We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
We have a legal responsibility to ensure you are eligible to live and work in the UK.
Any information given will be processed for employment selection and statistical purposes in line with our Data Protection Policy.
Interviews will be held during December and January.
In your cover letter, tell us how your skills and experience match the 'Essential Expertise' listed in the job description.
Our mission is to mobilise boards to accelerate the transition to net zero and build climate resilience.
The client requests no contact from agencies or media sales.
As the Director of People & Culture, you will lead the People Directorate teams of HR, Education & Reception, as well as supporting the organisation through significant organisational change as we launch our 2025 - 30 strategy.
You will contribute as a member of the Senior Management Team to the corporate management of the Hospice and to decision-making processes to enable effective day-to-day management of the Hospice. This role will play a role in driving culture development, change and improvement, translating the charity’s strategy into HR plans to be designed and executed.
Hours: 37.5 hours per week; Hybrid role - up to 2 days from home.
Annual Leave: 27 days + Bank holidays.
Key Responsibilities - Strategic Leadership
- Provide guidance and challenge at executive leadership team level to ensure that the organisational design and resources are aligned to the efficient delivery of objectives
- Provide assurance to the Board of Trustees that St Joseph’s is fully compliant in how we manage our people, representing the senior Management Team on the HR Subcommittee, Remuneration Committee and attending Board meetings
- Support and lead on development and implementation of key organisational change initiatives
- Translate our organisational strategy into multi-year HR operational plans with enhanced reporting and analytics capabilities to support senior leadership in making more evidence-based decisions
- With the other SMT members, contribute to and take responsibility for maintenance of the organisational risk register
Further information about the role, and our excellent benefits, can be found in the Vacancy Information Pack.
To apply, please visit our website via the apply button.
Closing date: 30 November 2025
The Executive Assistant to the Chief Development Officer and the Director of Development (EA to CDO and DoD) will provide proactive senior-level support within a busy office and theatre environment.
The EA to CDO and DoD will support the Chief Development Officer (CDO) and the Director of Development (DoD) in delivering their roles efficiently and effectively, focusing on comprehensive inbox and diary management to ensure strategic prioritisation of commitments. They will source and / or draft briefings as needed for donor meetings and events and ensure prompt and sensitive follow-up is carried out.
As an engaged and diplomatic communicator, they would act as first point of contact for all matters relating to the CDO and DoD, working in partnership with colleagues in the Development team, and more widely across the organisation. They will understand the nuances of the external relationships the CDO and DoD hold to enable co-ordination of supporter correspondence on the CDO and DoD’s behalf, ensuring that conversations progress sensitively and at pace.
The role also manages the co-ordination and communication with the Development Board and other fundraising committees.
The successful candidate will have the following:
- Significant experience in an assistant role, including complex diary and inbox management.
- A positive disposition, strong interpersonal skills and the ability to deal confidently with a wide range of internal and external contacts.
- Skilled multi-tasker - both independently and within a team - with ability to adjust to varied deadlines and work quickly and accurately to tight deadlines.
- Substantial experience in a dynamic, busy environment, preferably in the fundraising sector.
- Excellent written communication skills with a high level of attention to detail.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Monday 24th November 2025 at 12 noon
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working on behalf of a leading charity dedicated to empowering girls and young women to discover their potential and make a positive difference in the world. We are seeking a highly organised, confident and proactive Director's Assistant & Business Support professional to provide exceptional support to one of our client’s Directors and their leadership team.
This vacancy is a full-time, 12-month contract (maternity cover) offered with flexibility on hybrid work (2 days per week in the office).
In this role, you will act as the first point of contact for the Director, managing their diary, inbox, communications and meeting preparations with care, discretion and efficiency. You will help coordinate leadership activities and support projects across the Directorate, ensuring key actions are followed through and priorities are well managed. The role involves preparing high-quality written materials such as reports, briefing papers and correspondence, as well as organising meetings, travel arrangements and logistical arrangements. You will also take a lead role in coordinating time-limited projects, overseeing financial processes such as expenses and invoice administration, and collaborating with the wider leadership support team to maintain strong communication and consistent ways of working.
We are looking for an experienced Personal Assistant or Executive Assistant who is an effective relationship-builder, with substantial experience supporting senior leaders in a fast-paced, complex environment. You will have a strong track record of managing busy diaries, drafting professional communications, taking accurate minutes and overseeing meeting logistics. You will be comfortable prioritising competing demands, solving problems independently and handling sensitive information with professionalism. Strong IT skills, particularly within Microsoft Office, are essential, alongside the ability to work both collaboratively and autonomously. It is important to have the ability to bring initiative, excellent communication skills, confidence, and a solutions-focused approach. Experience working with volunteers, within a charity, or in a membership-based organisation is advantageous, but not essential.
To apply, please submit your up-to-date CV by the 20th of November 2025 at 23:59. Shortlisted candidates will receive the full job description and be asked to provide a tailored cover letter. As applications will be reviewed on a rolling basis, we encourage early submissions.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
As Finance Director, you will work closely and collaboratively with Amit Sharma (Artistic Director/ CEO) and Iain Goosey (Executive Director), supporting them as they lead Kiln Theatre through a period of transition and growth. As a key member of the Senior Team, the Finance Director will be responsible for Kiln Theatre's financial health and for ensuring that effective controls are in place and that all regulatory requirements are met.
You will lead and manage the Finance department, ensuring that the finance operation at Kiln operates to the highest standards and is effectively embedded within the organisation.
The Finance Director will play a major role in contributing to Kiln Theatre's business planning and strategic development, including identifying opportunities for efficiencies, supporting the resilience of the organisation for the future, ensuring compliance with best practice at all times and helping the company to fulfil its creative and financial ambitions.
The role will work with members of the Board, particularly the Finance & Risk Committee, as well as the external auditors. The Finance Director also oversees the finances for Kiln Theatre Ltd and its two subsidiaries - Tricycle Screen Ltd and Kiln London Productions Limited.
The client requests no contact from agencies or media sales.
Founded in 1823 by Samuel Codner as a mission to support English-speaking people in Newfoundland, the Intercontinental Church Society (ICS) has grown into a dynamic Anglican mission agency. For over two centuries, ICS has supported evangelism, church planting and chaplaincy across the globe, particularly among English-speaking people living, working or travelling outside their home countries.
With over 1.5 billion English speakers worldwide our mission is global, reflected by our chaplaincy congregations which are richly multinational.
We currently have 48 Mission Partners in 17 countries over 4 continents.
Our foundations are strong. We are financially stable, spiritually vibrant with a highly engaged Council and committed team.
We feel that the time is ripe to pursue growth. This is a watershed moment.
Under The Reverend Canon Richard Bromley’s leadership, as Mission Director, our governance, relationship with the Diocese of Europe and our partnership with our chaplaincies have been greatly strengthened.
In this season we are launching a new 10-year vision to plant 50 English-speaking Anglican churches in major cities and towns across Europe, to proclaim the gospel in culturally relevant ways, foster collaboration with other denominations and congregations, and become catalysts for further church plants.
We are now seeking to appoint a dynamic Mission Director as Richard’s successor.
This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian.
You will be a Christian with a vibrant evangelical faith embracing a generous orthodoxy, with a breadth of senior strategic leadership experience in a cross-cultural Christian mission setting, pastoral and relationship building skills and compassion and wisdom to navigate the opportunities and challenges of the season ahead. You will also be passionate about our vision to reach people for Christ.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Executive Director has overall responsibility for TOLFA UK’s fundraising, financial management, marketing and communications, and personnel, to implement its mission of providing vital and preventative healthcare to India’s ownerless animals and those belonging to low-income owners, as well as educating communities in their welfare and value
Initially a salary of £19,000 per year for 24 hours per week; both the hours and salary could potentially increase based on the organisation’s income and financial assets
A minimum 18-month commitment is expected; longer is preferred
Reporting to the Board of Trustees
Responsibilities
• Proactively diversify and sustainably increase TOLFA UK’s fundraising, such as:
• Submitting grant proposals and reports to trusts and foundations
• Cultivating individual donors and major donors
• Using TOLFA UK’s donor database to raise funds more effectively
• Collaborate with the Board of Trustees to develop the strategy of TOLFA UK, which will include becoming a more impactful organisation with increasing revenue and additional staff
• Provide the vision and leadership to ensure the implementation of TOLFA UK’s strategy
• Maintain excellent communication with the Board of Trustees, including providing monthly reports
• Lead, motivate, and evaluate other staff, freelancers or consultants of TOLFA UK
• Oversee TOLFA UK’s finances, collaborate with a bookkeeper to create and monitor budgets and ensure strong financial controls are in place, and promptly notify the Board of Trustees of any concerns. Lead on oversight of processes such as submission of year end accounts with third party accountancy partners.
• Liaise with TOLFA India, including to understand their funding needs and obtain content for communications and fundraising
• Manage TOLFA UK’s public communications, such as enquiries from the public and the media
• Fill other roles and complete additional tasks as needed
Person Specification
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UK Based
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Demonstrated leadership skills which are necessary to expand TOLFA UK
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Proven success in fundraising
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Proven success in leading fully remote teams
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Exceptional interpersonal skills with donors, trustees, staff, collaborators, and others
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Excellent administrative skills including organization and attention to detail
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Demonstrated efficiency, versatility, and ability to complete tasks within deadlines, when working independently and remotely. Strong ability to manage simultaneous ongoing tasks, projects or deadlines.
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Strong writing skills, including writing in diverse styles and for diverse audiences
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Demonstrated passion for animal welfare
Please note that early applications are encouraged and we reserve the right to close the advert if we find the right candidate before the closing date of 12th Dec.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage the removal process and consent process
- Assist with sending out problem payment letters
- Following up cancelled regular payments as part of the winback process
- Assist with handling material requests and recording actions on the Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
As part of a large, newly aligned and dynamic engagement directorate, you’ll be supporting the chief engagement officer (CengO) and engagement directors’ key priorities at a formative time for the charity in delivering to our bold new strategy and income and awareness growth. Supporting the CengO’s time, projects, communications and external and internal relationships, you’ll be a key connector cross-organisationally on CengO’s behalf in order to support this progressive time for the directorate and charity. In particular, you will provide exceptional stakeholder management support for the CengO and wider team launching and progressing the £50m campaign and campaign board.
This is a 12 month fixed term contract.
About you
You’ll be a pro-active, perceptive individual who has experience of executive assistant support for director or chief level. You’ll have a high attention to detail, the ability to work independently, at pace and communicate well across teams at all levels.
You’ll be able to quickly and effectively build key relationships internally and follow up in order to best support the CengO, director team and their priorities in delivering to an ambitious strategy and time of growth.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 10am on Monday 24 November 2025
Interview date Tuesday 2 December 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
The King’s Trust International (KTI) (formerly Prince’s Trust International) has been supporting young people worldwide since 2015. Founded by HM The King, our Royal Founding President, to tackle the global crisis of youth unemployment, our vision is that every young person should have the chance to succeed, and our mission is to empower young people to learn, earn and thrive.
Our programmes and interventions are now present in 20 countries within the Commonwealth and beyond, across Africa, Asia, the Caribbean, Europe and the Middle East.
We are committed to amplifying the voices of young people on the global stage and putting their needs at the very heart of the design and delivery of our work. This complements global efforts to deliver the Sustainable Development Goals, particularly those relating to quality education and decent work.
The King’s Trust International is committed to representing, at all levels, the global communities and young people that we serve.
This role will play a key part in the success of fundraising at The King’s Trust International, both through managing a small portfolio of both philanthropy and corporate donors and more broadly through supporting the fundraising of the wider team. This exciting and varied role will provide key stewardship, reporting and event support as needed to cultivate and progress our funding pipeline. The postholder will work collaboratively across both philanthropy and corporate teams, supporting existing activity as well as helping to establish new areas such as networks and corporate engagement products.
The King’s Trust International celebrates its 10th anniversary in 2025 and has run an exciting campaign to raise funds to kick start our new strategy to reach 1 million young people in our next decade. This role will be central to the activity as we start this next chapter, including stewarding and cultivating our new pipeline of campaign donors, providing event support, creating engaging communications, and prospecting across the team and senior leadership.
This is a great opportunity to fine tune the core fundraising skills required within the not-for-profit world and a fulfilling catalytic role within an innovative and impactful organisation. There is the possibility to specialise the remit of the role in future years in line with the needs of the charity.
About you
You will be a resilient, enthusiastic, self-starter with a strong understanding of the challenges facing young people, and the ability to deliver results under challenging and varied circumstances. Experience of fundraising and income generation with a sound understanding of the principles of meaningful engagement will enable you to successfully cultivate and steward a personal portfolio of prospects, funders or other clients with a demonstrable track record of your ability to influence and secure sustainable results. You will be a strong, persuasive and confident communicator, both orally and written and possess strong planning and organisational skills and the ability to work effectively and collaboratively with diverse groups of people and with key senior stakeholders. Experience of MS Office and using remote and digital work tools (e.g. spreadsheets, project planning tools) accurately and with good attention to detail is essential.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
The Tours & Projects Manager is responsible for the planning, coordination and delivery of several key areas of the Orchestra’s core performance activity, including but not limited to: international stand-alone concerts, tours and residencies; UK tours, engagements and festival performances; commercial recordings and special projects.
Working in a fast-paced environment as part of a friendly, fun and creative team, the role of Tours & Projects Manager provides a unique opportunity to work with leading musicians and conductors. Excellent organisational and budgeting skills, attention to detail, innovative thinking and a flexible approach to working will help you manage, develop and execute a diverse range of projects to the highest standard.
With oversight from the Senior Concerts Manager and Concerts Director, the post-holder will work closely with the Concerts Coordinators, Concerts Assistant and the Orchestra Operations Team in the delivery of outstanding performances in territories as varied as the UK, USA, Asia and Europe.
Key Responsibilities
• Planning and coordinating of all international tours and residencies undertaken by the Orchestra, • Planning and coordinating of UK-based performances, engagements and tours outside of the Orchestra’s core regional residencies.
• Planning and coordinating commercial recordings and special projects, shared with Concerts & Projects Manager, according to orchestra schedule.
• Developing and managing detailed itineraries, travel schedules, visas, freight and accommodation for musicians, artists, staff and equipment.
• Preparing project budgets, managing and maintaining set budgets and final reconciliation and invoicing, including international tax applications on behalf of the Orchestra.
• Liaising with the Orchestra’s Head of Production and Stage Managers regarding practical arrangements for all concerts and projects, including, but not limited to, stage plans, stage extensions, ATA carnet applications; truck requirements, second instruments etc.
• Liaising closely with the Orchestra Librarians on orchestrations and editions for repertoire being performed or recorded.
• Supervising the Concerts Coordinators and Assistant in the practical delivery of contracts, PPE letters, technical riders, dressing room and security lists, rehearsal venue bookings, flight and hotel lists etc. • Keeping abreast of all relevant agreements and updates from the Association of British Orchestras and Musicians’ Union concerning touring best practice and regulation.
• Liaising with the Orchestra Committee and Artistic Committee regarding player matters as directed by Senior Concerts Manager/Concerts Director.
• Travel with the Orchestra on all international tours and attending concerts & projects within the UK as necessary.
• Upholding and demonstrating the Orchestra's values. Representing the Philharmonia with utmost professionalism at all times.
• Undertaking such other duties as may reasonably be required by the Company.
Skills and Qualifications
Essential:
• Minimum three years’ managerial experience in classical music administration preferably with a focus on tour management
• Demonstrable experience in performance production and scheduling; including knowledge of international visas, tax and travel.
• A passion for orchestral music;
• Meticulous attention to detail;
• Self-motivated and a diligent worker;
• Excellent organisational skills, with the ability to prioritise whilst working across a wide range of projects at any one time;
• Excellent interpersonal skills, both written and verbal being able to converse with a wide range of stakeholders;
• Ability to problem solve independently, quickly and under pressure;
• Ability to find creative solutions independently;
• Ability to work as part of a team; Ability to motivate junior colleagues;
• Demonstrate hands-on and positive attitude during projects;
• Willingness to work unsocial hours, including evenings and weekends; and to travel outside London and the UK, as required.
Desirable:
• Skills in concert management
• Previous employment with a symphony orchestra
• Knowledge of the working practices of a professional orchestra (including ABO/MU agreements that apply to a professional freelance orchestra)
• Knowledge of orchestral repertoire
Reporting Structure
Reporting to the Concerts Director. Line Management of the Tours & Projects Co-ordinator
Employment Type
Full time, based in London with weekend and evening work as required by the orchestra’s schedule.
Location
The role will be based at our administrative office in Southwark, London SE1; however, the role will require frequent travel both within the UK and internationally. This role will regularly require you to travel with the Orchestra on tour, being away for periods of between one week to over two weeks at a time.
● Closing Date: Monday 24 November 2025, 9am
● First interviews: Monday 1 December 2025
● Second round interviews, if applicable: Friday 5 December 2025
The client requests no contact from agencies or media sales.

