HR TEAM

The HR Function is responsible for attracting, selecting, developing and retaining high-quality medical and non-medical volunteers for MSF operations and MSF UK & Ireland office staff.

The department provides HRM support to both the MSF UK field staff and MSF UK and Ireland staff. It is actively involved in the international MSF HRM forum to promote best practice in the management and support of field staff in general and to provide more equal opportunities for UK field workers in particular. The department plays a pivotal role in building up and maintaining relationships with the UK medical community and networking with medical institutions.

In addition, the department is part of a larger ‘virtual HR department’ for Operational Centre Amsterdam (OCA) which comprises MSF UK/IE, MSF Germany and MSF Holland. Together the department works in partnership on all aspects of field related HRM.

MAIN DUTIES AND RESPONSIBILITIES

(specific to field staff)

• Manage all practical arrangements for departing field staff, including: booking travel, obtaining visas, and ensuring all necessary documentation is in place, in line with the MSF procedures, and in consultation with the Human Resources Officers (HROs) and overseas counterparts where necessary
• Ensure that all paperwork for staff contracts, payroll, and benefits is in place and processed within necessary time frames and according to MSF policies. This includes processing expenses, contract commencement and conclusion, insurance enrollment and filing to ensure correct and transparent reporting
• Regularly update HR information systems (HRIS) (HR databases and Excel-based), the electronic and hard copy filing systems and other HRIS relevant to field staff, ensuring information on all field staff is accurate, complete, and processed confidentially in line with GDPR
• Act as first point of contact for field staff queries on administration of pay and benefits and routine HR matters (over the telephone, by email, and face-to-face) providing information and basic HR advice in line with organisational policy
• Together with the other HR Administrators act as first point of call for all public enquiries regarding working for MSF in the field
• Undertake all pre-employment checks as necessary, including but not limited to obtaining references and DBS certificates, and facilitating medical clearances as necessary
• Scale field staff CV’s rating their experience to determine their salary level
• Prepare standard employment letters for field staff as required. Work as a full member of the wider MSF UK HR team, assisting with HR projects/tasks as and when required

Relationship-building

• Develop and manage relationships with counterparts in the overseas offices - especially the Operational Centres’ (‘OCs’) field HR teams
• Work closely with overseas counterparts and the Field HR team to ensure a smooth process for UK staff departing to, and returning from, the field; use own initiative to troubleshoot and escalate any issues as necessary.
• Coordinate with various services providers to manage the departure/return of field staff (including, but not limited to: travel agent, couriers, healthcare service providers)
• Liaise directly with visa service provider, embassies and consulates to obtain visas for staff in collaboration with overseas counterparts as necessary. Developing and maintaining positive relationships with all parties

Use of resources

• Manage the administrative processes in the most cost-effective manner possible by making independent decisions regarding expenses in accordance with the policy, escalating exceptions appropriately
• Raise purchase orders for expenses related to the field staff and validate related invoices prior to approval by line managers
• Actively contribute to the revision of internal HR processes and the harmonisation of HR administration processes across the movement, updating process documents as necessary and suggesting improvements to day-to-day processes
• Support other HR team members by sharing knowledge, and best practice; contributing to the training of new team members.
• Support line managers within the UK office by referring them to the management tools and resources available
• Assist the HR Officer (Learning & Development) with preparative and administrative processes for the Welcome Days.
• Responsible for processing requests for Certificates of Coverage and Forms a for field staff where necessary, including liaising with the overseas section, preparing the relevant documents and submitting to the relevant authority

Analysis and initiative

• Collate key HR information, providing regular and ad-hoc statistics and reports to relevant people (HR Managers, HROs and the wider office) accurately and within the agreed timeframes
• Take responsibility for planning and prioritising workload, ensuring that tasks are completed within the agreed timescales, taking the initiative to adapt priorities as required by changing priorities ensuring that all staff depart to the field within the agreed timescales
• Continually revise communication and data-collection procedures to ensure compliance with UK law and to maximise effectiveness and utility for the HR team and field staff at all stages of their MSF UK employment lifecycle
• Support HR Managers and HROs with employee relations casework as required
• Disseminate information and documentation received from the field, OC’s and MSF UK relating to security, health and situation reports appropriately
• Ensure that departure processes are followed and all relevant documentation is filed, in accordance with MSF policy, and recorded in HRIS as necessary

Please note that this list is indicative of the key responsibilities of this role but is by no means exhaustive. MSF is an emergency organisation and a ‘can do’ attitude and flexibility to take on other related tasks is essential.

PERSON SPECIFICATION

Essential skills and behaviors

• A systematic and organised approach with an ability to follow things through and adhere to strict deadlines
• Ability to work supportively and effectively within and across teams, and build good working relationships both in the office with colleagues overseas
• Ability to work independently and under minimal supervision in a fast paced and demanding environment exercising good judgment and using own initiative
• Ability to plan, manage own workload, juggle priorities and work under pressure while maintaining efficiency, accuracy and adhering to strict deadlines
• Proven ability to write clearly and accurately produce, adapt and proof-read documents
• Confident interpersonal and clear communication skills
• Solid administrative experience, preferably in an HR department, including recruitment, preparing standard letters, documents and data inputting and filing
• Experience of supporting internal and external clients in a busy service-orientated environment
• Sound understanding of the role of Human Resources within a wider organisation
• Consistently high degree of accuracy and excellent attention to detail
• Strong Microsoft Excel and Word skills, proficient use of email systems, filing systems, internet research, and office intranet/data systems
• Ability to deal with people at all levels and from all backgrounds
• Responsible attitude to dealing with sensitive and confidential information, and awareness of GDPR
• Willing to continually update own skills and knowledge across a range of HR-related subjects
• Commitment to the aims and values to Médecins Sans Frontières

Please visit the MSF UK website for the full job description. 

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date: 12 July 2020, 11.59 pm (BST).  

Administration Officer – IAS Service
22.2 hours per week
Grade 2 (lower): £21,877 - £24,487 (inclusive of Outer London Weighting)
Temporary contract until 31st March 2021 (potential extension subject to funding)

Are you interested in making a difference to the lives of children and young people with SEND and do you have experience in working with them and their families? If so, you may be exactly who we are looking for.

We are Family Action, a national charity committed to building stronger families and brighter lives by delivering innovative and effective services and support that reaches out to many of the UK’s most vulnerable people.

Ealing I SAID! and Harrow SENDIAS Services aim to empower parents/carers and young people with special educational needs & disabilities, by providing free impartial information and advice relating to education, health and social care.

We are delighted to have recently been successful in securing new funding and we are looking for an experienced Administration Officer who will take up this exciting new opportunity and join our team.

Our Values: People focused, Mutual Respect, Excellence in all we do and a Can Do attitude

If you can relate to these and have the necessary skills and attitude, we can offer you:

- A competitive salary or £21,877 - £24,487 per annum pro rata (£13,126.20 - £14,692.20 per annum), inclusive of Outer London Weighting, leave entitlement and pension scheme
- Career development opportunities
- A full induction and ongoing quality training
- The opportunity to become part of FA initiatives
- Flexible working hours
- Managed workloads with regular supportive and reflective supervision

As an Administration Officer you will maintain and undertake business and administrative duties, carry out data collection tasks, attend meetings to take minutes and follow up actions. You will also input and monitor data, produce data reports and liaise with partner agencies. You will promote a positive image of Family Action, representing the organisation and the service to service users, families, volunteers and external professionals.

To be considered, you will need:

- Extensive experience of providing administrative support in an education and/or charitable setting and/or a relevant qualification
- Proven experience of working within an office setting, including the ability to organise and prioritise work and carry out routine tasks accurately and in a timely manner
- Proven experience of inputting and analysing data as part of a data base system
- Proven experience of keeping accurate records of invoices, budget expenditure and accurate accounts of petty cash transactions
- Proven word processing and computer skills, including substantial experience of using Microsoft Office – Excel and Access databases, the internet, PowerPoint, Publisher and email
- A good command of English grammar and spelling and the ability to take and write up minutes of meetings

We are forward looking, ambitious and with a commitment to continuous improvement. We are a people focused, can-do organisation that strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

Appointments are subject to Family Action receiving an enhanced disclosure from the Disclosure and Barring Service (DBS) that we consider acceptable.

For an application pack and further information, please select the apply button shown to be taken to our website.

Closing date: 10th July 2020, 9am
Interview date: 22nd July 2020

Family Action offers good working conditions, a comprehensive training programme and a Group Personal Pension Scheme (GPPS). We welcome applications from all sections of the community.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Business Support Officer, Administrator, Programme Administrator, Project Administrator, Administration Co-ordinator, or Service Co-ordinator.

Permanent role

18.5 hours per week, worked Monday to Friday

Based in Reading

Starting salary in the range £9,392 - £11,479 pa which is pro rata the full time equivalent salary range of £18,783 - £22,957 pa

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families.  We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and are proud to support PACT adopters from the moment we meet and through the lifetime of each family’s adoption journey. We deliver this support in a wide and holistic range of services to meet the needs of our families; one of these is our flagship project The Adopter Hub.

The Adopter Hub is an online support service for adopters and professionals working in adoption (both PACT and external partners) which offers a suite of support packages including webinars, eLearning, peer support via webchat and email, an adopter discussion forum and a range of resources using audio visual media. Due to the success and continuing growth of the Adopter Hub we are now looking to expand our friendly and busy team. Your role will be to provide administrative support to ensure that the service runs smoothly and efficiently and our partners and users receive great customer service.

We are looking for someone who is passionate about delivering excellent customer service, is able to prioritise their own workload, has a keen eye for detail and accuracy and is proficient in MS Excel. Also, you should be able to work well under pressure and be a great team player.

Interested? Further details are available on our website.

Closing date:  noon, Friday 17th July 2020

Interviews: Tuesday 28th July 2020

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please.

N.B. This vacancy requires candidates who are immediately available, and we will consider applications in the order they are received.

ABOUT THE ROLE

This role is a fixed term contract to support the People and Organisational Development team in providing accurate, proactive, customer focused and comprehensive HR Administrative support service in our London and Regional offices. Amnesty International is undergoing a significant period of change and the HR Administrator will be involved in providing support to a variety of change projects.

ABOUT YOU

This role requires excellent administrative skills with the ability to prioritize work to meet strict deadline. Knowledge of HR processes and practices and demonstrable capability and aptitude for working with a HR information system in an automated environment is desirable.

MAIN RESPONSIBILITIES

• Act as the first point of contact for administrative queries providing basic information, signposting, or escalating queries appropriately to other team members for resolution
• Provide timely and accurate administrative support to the HR Advisory team
• Draft and issue letters relating to contract changes, salary, absence management and leavers - update payroll with these changes as required.
• Work closely with the HR advisory team and the Intranet Manager to ensure all HR policies, guidelines and key information are kept up to date on the Nolwazi (intranet).
• Administer employee benefits such as the cycle scheme, season ticket loan, childcare allowances/vouchers.

SKILLS AND EXPERIENCE

• Previous experience in a customer facing role in an office environment
• Knowledge of HR processes and practices and demonstrable capability and aptitude for working with a HR information system in an automated environment is desirable
• Excellent administrative skills including ability to prioritize work to meet strict deadline
• Accuracy, attention to detail, initiative and the ability to follow instructions
• Excellent IT skills, including MS Office, and databases.
• Effective verbal and written communication skills
• Able to communicate with tact and diplomacy
• Works on own initiative but can also adhere to procedures and systems
• Able to work in a manner that is consistent with the organisation's core behaviours and competencies
• Willingness to suggest changes to systems and ways of working to improve efficiency

Ormiston Families Point 1 Service

Part-time position, 25 hours per week

Based at the Norwich Hub

Working in partnership with MAP and NSFT, Ormiston Families’ Point 1 Service provides children and adolescent mental health support in Norfolk.

We are excited to be growing and transforming our services for children, families and young people, and will be focused on improving our quality and availability of services and so it is a great time to consider joining us.

The Point 1 administration team play a vital role in the delivery of our service. They support our counsellors and practitioners working with children, young people, families and professionals accessing our services. Working front line in a very busy environment you will join a team committed to delivering an excellent client service.

An excellent team player with high-level communication skills, you will have experiences of working in a busy office environment. In return, we can offer a range of attractive benefits and work/life balance.

For more information or to apply for this post, please visit our website via the Apply button.

Closing date for all applications is 9am, Friday 10th July 2020

Ormiston Families is committed to safeguarding. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community. 

This is an opportunity to use your first class organisational and administrative skills to play a key HR role for a renowned and well-regarded Charity.

Reporting to the Head of HR, Volunteering and Training, this key role will provide administrative HR support for recruitment, staff induction and the employee life cycle, as well as liaising with processing payroll and assisting with first line HR enquiries. Working closely with the Finance, V&T team as well as other staff and other Restore stakeholders, this role requires the ability to work independently and as a member of a team. Knowledge and experience within an HR function would be essential and experience of a volunteering setting desirable. We are looking for an expert administrator and coordinator who is able to balance conflicting priorities and who has excellent interpersonal and communication skills. If you have the passion to work in a leading community charity, we would love to hear from you.

We are looking for someone from an enthusiastic school leaver to postgraduates who are looking for a genuine, challenging and rewarding career path with scope for career development. You will be offered on the job training and learn about our inspiring charity form the very heart, helping you achieve and exceed your career goals. This post requires a motivated, committed and highly organised person to work alongside Restore staff, volunteers and all stakeholders.

Person Specification 

You will have an understanding of the sector, and empathy with people with mental health problems is vital. Restore needs people who have the ability to cope with limited resources, seize opportunities and think creatively. Awareness of the stigma and other issues surrounding mental illness is important, as is the ability to remain calm under pressure when dealing with sensitive staffing or member issues. 

Essential Requirements
 

• Knowledge of HR practice and policies.
• Intermediate understanding of Microsoft packages including Outlook, Word and Excel.
• Strong interpersonal and influencing skills.
• Ability to build good working relationships with colleagues at all levels.
• High levels of accuracy, attention to detail and ability to work to deadlines.
• A self-starter who can work both independently and collaboratively.
• Creative flair and an ability to work imaginatively.
• Excellent organisational skills and the ability to manage a wide range of tasks.
• Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others.
• Flexible and non-judgemental approach to people and work.
• Ability to work on own initiative, to organise work and meet deadlines.
• Excellent listening skills and communication skills (both written and verbal).
• Excellent time management skills with an ability to manage a range of objectives.
• Awareness of and commitment to all aspects of anti-discriminatory practice.
• Experience of using SAGE or other HR/Payroll information systems.
• Experience of using Google suite or a similar system.
• GCSE or equivalent in Maths and English 9 to 4 (A to C) or equivalent

Desirable Requirements

• Previous HR Experience.
• Experience of working in a voluntary sector setting.

You’ve got good administration experience and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Administrator.

Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of completing financial returns/ records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to deadlines. You will work with Service Managers to assist in the processing of referrals and returns for commissioners. In addition to this you will be expected to liaise with Housing Benefit departments and Local Authority finance teams. 

So, are you ready to take on this rewarding role that comes with some really great benefits including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities? Apply now via our website.

This is a permanent role and will require the post-holder to work 37.5 hours per week. 

The salary for this role is £17,004.00 with progression up to £17,230.00 per annum.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website. 

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Exciting opportunity to join a dynamic team in a key role having direct responisibilty for the administration of our counselling, support and other mental well-being services supporting the LGBT community. 

In this role you will provide support to the core operational team, and be pro active in establishing, promoting and maintaing administration of our centre services, and ensuring an organised, effcicient and smooth running of teh office and centre environment. Currently working remotely during Covid 19.  ELOP has been provding services for 25 years to the LGBT community and is a thriving and growing organisation and this is a chance to contribute to this and to make a difference. 

ELOP is a London based thriving community-led LGBT mental health & wellbeing charity offering a range of support, advice, information, counselling and group support services to lesbian, gay, bisexaul and trans (LGBT+) communities. 

Full time: 37 hours per week with occassional evening and weekend work

Salary  £25,180 incl. London Weighting

Closing deadline: 10.00am Monday 3rd August

Interviews: taking place Friday 7th August 2020 during office hours

An exciting opportunity for a pro-active and conscientious individual with excellent numerical and organisation skills to join a small team at our offices in Marylebone.

This role has been newly created to support the Help Refugees charity and will be a key part of our Collective Fund team focusing on data processing as well as other financial administration and office tasks.

OVERVIEW OF THE ORGANISATION

Prism the Gift Fund is a UK registered charity, and company limited by guarantee in England and Wales. We have been named as one of the Best Charities to Work For in the UK in 2020, ranking no. 13 in the UK on the inaugural Third Sector/Best Companies shortlist!  Our mission is to increase the flow of funds into the charitable sector which we deliver through 3 key offerings:

• Donor Advised Fund (DAF) services to HNW / UHNW individuals & families who channel their national and international philanthropy through Prism the Gift Fund as a time, cost, and tax effective alternative to one’s own grant making foundation.
• Collective Fund services - charitable, finance, and governance infrastructure - to groups who want to create brands or projects of a charitable nature under the auspices of Prism the Gift Fund. The Collective Fund founders enter into a relationship with Prism, benefiting from our charitable expertise and where we provide the administration, due diligence and disbursement of the funds raised in their name.

• Foundation administration - Prism can assist foundations with a whole host of services to ensure that the foundation runs smoothly, at a much lower cost than a staff member and an office.

The service offerings have increased exponentially in popularity over the last five years, with the charity’s income and grant making last year being in excess of £44 million and £32 million respectively.

KEY RESPONSIBILITIES

• Maintain accurate information on the internal database as well as other accounting tools
• Support the Finance team in maintaining the correct processes to ensure all financial data is captured and reported on a timely basis
• Process Gift Aid claims and support the team with other VAT related administrative tasks
• Assist the Compliance Officer with the administration of Help Refugees services
• Ensure thank you letters are drafted and sent to donors appropriately
• Assist with answering the phone and fielding enquiries
• Maintain an organised computer filing system
• Work with the Help Refugees team to provide further administrative support
• Ensure the smooth running of day to day office operations
• Support and deliver other projects and tasks in line with developing your skills and experience

PERSON SPECIFICATION

• Graduate or equivalent mix of qualifications and experience
• Excellent organisation and administration skills
• Strong oral and written communication skills
• Strong numerical skills
• Analytical skills with the ability to identify key points from complex material
• Highly proficient in Word, Excel, PowerPoint and databases
• Professional interpersonal and communication skills to a wide range of people at all levels of situations on the phone, face to face and in writing, for engagement with staff, Trustees and external contacts
• Able to prioritise a varied and fast paced workload
• Able to make judgement as to when to take the initiative
• Self-motivated, proactive and solution driven in approach
• Passionate and interested in the charitable sector.

Please apply via email with your CV and a covering letter explaining why you would like to be part of the Prism the Gift Fund team.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Business Support Administrator to support teams within the Advice & Advocacy Directorate. This is a great opportunity to use your administrative skills to assist with our work on policy development, advice giving and advocacy.

You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving with good organisational and excellent IT skills. 

You’ll be the first point of contact for people who need help with a wide range of tasks and will support with admin tasks like booking transport, processing finances, assisting with the organisation of meetings/events and coordinating a variety of project work.

If you would enjoy providing admin and project support in a fast-paced environment in our friendly division and have excellent communication skills we look forward to hearing from you. 

This is a permanent position. The role is full-time and the salary is £20,536 plus London weighting of £3,520.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Duties and Responsibilities Administration ÿ Provide effective administrative support to project staff and managers as and when required. ÿ Assisting with work relating to the production of statistics and reports. ÿ Assisting with monitoring and data collection and inputting and producing statistical reports as required. ÿ Ensure adequate records are kept of all services users as required. ÿ Ensure that all information received is treated in the strictest confidence, and that all such information is regulated and controlled in a similar manner. ÿ Provide administrative support with photocopying, filing, scanning, letter writing, typing reports etc ÿ Servicing meetings as required, including planning and preparation, taking minutes and typing up notes ÿ Contribute to the effective working of BSWA’s central administrative services as required Office Systems ÿ Organise and maintain filing systems, scanning of service user files and archiving ÿ To work within BSWA’s administrative and financial systems and provide support where required. ÿ Ensure BSWA complies with data protection standards and registrations. Communication: ÿ To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, services, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team and other meetings ÿ To attend support and supervision sessions with your line manager. ÿ To identify and attend training relevant to the post in agreement with your line manager. Page 2 of 3 ÿ To develop a professional working relationships internally and with external agencies. ÿ To be involved in the annual business review process. General: ÿ To maintain the confidentiality of all service users and staff and in all matters relating to the organisation. ÿ To work within BSWA’s framework for equal opportunities and anti-discriminatory practice and offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation. ÿ To maintain a general awareness of the issues surrounding domestic violence on a national and local level. ÿ To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout ÿ To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA. ÿ To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

1st Place is a charity devoted to improving the opportunities of parents, children and families in its community. 

The receptionist plays a key role in our services as they are the first point of contact for our centre users. 

Your duties will include providing a warm welcome to everyone, answering, directing telephone calls and taking messages.  Assisting the Centre with general administration and keeping records up-to-date. Assisting centre users and directing them to their groups and promoting 1st Place activities. You will have a good standard of education, computer skills, and good communication skills and committed to equal opportunities.  Experience in reception work is desirable

We offer an attractive benefits package including:

- Competitive salary

- 6% employer pension match scheme

- 25 days Annual Leave plus bank holidays 

- £1 optional lunch scheme

- Company sick pay

- Uniform

- Regular training and development opportunities 

- Staff social committee and events

- Cycle to work scheme 

- Access to discounts on Perkbox

Are you an experienced administrator who wants to support a project helping both people and their pets? 

Outreach Projects consists of several projects which aim to provide advice and support for pet owners who are homeless or in housing crisis in the UK; this includes the Freedom Project, a pet fostering service for people fleeing domestic abuse. The majority of our referrals come from women fleeing domestic abuse via women-only services. The service places dogs into volunteer foster homes on a temporary basis until their owners are able to have them back.  The Freedom Project now runs in Greater London & the Home Counties, Yorkshire, the North East and the North West of England, and Scotland.

The Freedom Project Administrator, provides administrative support to the Freedom Project, split between providing support directly to the Greater London & the Home Counties team, and the other regions – Yorkshire, the North East, the North West and Scotland. 

This focusses on customer service to a variety of stakeholders (mainly over the phone and by email), including clients accessing the project, referral & domestic abuse organisations, volunteers, members of the public, veterinary surgeries and internal contacts. The role also involves record keeping and invoice processing for the whole team.

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010

To apply, please submit a CV and cover letter via our online application.

37.5 hours per week - the service operates between 8am and 6pm Monday to Friday, but actual working hours will be determined by the needs of the service
HMP Lincoln

Closing date: 21 July 2020 at 11.30pm

Do you have strong administration skills gained in a customer facing environment? Could you cope in a prison environment? Then join Shelter as an Administrator and help ensure the smooth running of our service that helps turn around often chaotic lives.

Shelter run an Integrated Through the Gate service in prisons, working closely with offenders and a range of other agencies to provide a holistic service that assesses individual need so that prisoners are fully supported up to and following release.

About the role
As Administrator you will provide full administrative and office management support to a busy team including allocating referrals, data entry and processing. Compiling performance reports and ensuring the team have the necessary forms and paperwork to do their job effectively will be key. You will also take responsibility for processing sensitive and confidential data on offenders and maintaining records as appropriate on the OASYS/CRC and Shelter case management systems.

About you
You've got office administration experience, gained working in a customer facing role, and experience of processing sensitive and confidential information and working with secure systems. A proven ability to support the financial process, including supporting management accounts, reviewing and monitoring transactions listings and variance reporting is required as are good typing skills and proficiency using Microsoft Office applications.

To apply for this role, please submit both a CV and supporting statement, addressing the knowledge, skills and experience points and behaviours listed in the job description.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.