Administrative support assistant jobs

 Shop Manager

Service:  Relate at Family Action

Location: Warwick

Hours: 37.5 hours per week (full-time)

Salary: £13.10 per hour

Contract type:  Permanent

We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are

Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred

• Experience of customer care

• High levels of organisational skills

• Highly focussed on maximising sales

• An eye for detail

• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?

We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse any reasonable travel costs associated with attending an interview. 

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Friday 6th June 2025

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

ID: 1458

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 50,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Project Active Assistant to support the delivery of Project Active; Students’ Union UCL’s programme designed to engage inactive students in sport and physical activity. Working with the Project Active Coordinator, you will deliver beginner-friendly, accessible and inclusive sport and physical activity events throughout the year including women’s-only provision, pay and play sessions and several mass participation events. You will be an enthusiastic ambassador for Project Active, supporting on the ground delivery and providing a friendly point of contact for students. This is a hands-on role where you will regularly be required to work on site and out at events throughout the year. 

The Epilepsy Research Institute is looking to appoint an Executive Assistant (EA) to the Chief Executive Officer (CEO).

This is a unique opportunity to be part of our team and play a central role in supporting the CEO across a range of duties. This is a new post which requires an individual with exceptional organisational skills, sound judgement, and the ability to manage multiple priorities with professionalism and discretion.

You will act as a trusted gatekeeper and facilitator, ensuring the smooth running of the CEO’s schedule, correspondence, and key projects. You will also work closely with the senior leadership, helping to coordinate meetings and follow-ups across the Institutes functions.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this post is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you to help us drive forward with our mission.  

Application is by way of a CV and a short supporting statement which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Closing date: Monday 21 July 2025

Interviews:Tuesday  5th August 2025 at London office.

You will be part of a small team that works collaboratively towards making a huge impact on the lives of the children and families we work with. We look for people who want to be part of a service that is innovative, creative and constantly striving to do better.

We are seeking a highly organised and proactive Adoption Service Coordinator and Panel Administrator to support the effective delivery of adoption services. This pivotal role ensures smooth coordination of assessments, panel meetings, and administrative tasks across the Permanency Service. You will act as a key point of contact between professionals, adoptive families, and external agencies, ensuring efficient communication and compliance with regulatory standards. The successful candidate will possess exceptional attention to detail, excellent time management skills, and the ability to work in a sensitive and dynamic environment

You will be involved in the development of the service and your views, and insights are encouraged.

· Coordinate diaries and communication across the Permanency Service team.

· Manage and log adoption enquiries; maintain records in Beacon CRM and CHARMS.

· Support adoption assessments, events, and i-adopt marketing updates.

· Organise Adoption Panel meetings, including scheduling and report preparation.

· Take and finalise panel meeting minutes; ensure timely decisions and notifications.

· Maintain panel member records, training logs, and meeting attendance.

· Update web content, brochures, and social media with adoption recruitment materials.

· Collect and share feedback for service improvement and performance reporting.

You will have regular informal guidance and formal supervision on a monthly basis. You will be part of the wider service of Family Futures and attend monthly Team Days to learn, share and develop the service and your practice.

We are looking for an individual who is:

• Motivated to work with families and derive satisfaction from seeing the development of adopters
• Not fazed by complex needs, challenges, and adversity
• Embraces a parent-positive and child friendly approach
• Able to work in a small team and be a team player
• Wants to develop their knowledge base and interest in multi-disciplinary working through a therapeutic lens.
• Thrives in a collaborative and integrated team environment.

What we offer

Benefits of joining Family Futures

· High-quality supervision and professional development training.

· We run regular Learning Forums to support and learn from each other

· An empowering and encouraging environment

· A nurturing environment for staff to work, including a weekly self-care session.

We believe that embracing different perspectives enriches our agency's culture and strengthens our ability to serve the children and families we work with. Therefore, we welcome applications from candidates from a wide range of lived experience and are actively recruiting people from the global majority. By ‘global majority’, we mean Black African, Black Caribbean, Asian and dual heritage communities.

We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm and will require the successful applicant to undertake an enhanced DBS disclosure.

Family Futures is a menopause friendly employer.

People and Recruitment Administrator
Hours: 28 hours per week (open to flexible working options)
Salary: £25,320 - £27,251 (pro-rata - salary dependent on skills, experience and knowledge)
Contract: Permanent
Base: Hybrid between home working and Osney Mead, Oxford, OX2 0DP

About Us

People are at the heart of everything we do at Oxfordshire Mind. Our mission is to ensure that everyone experiencing a mental health issue receives both support and respect. The purpose of our HR team is to recruit, develop, and empower the right people to help us deliver this mission.

About the Role

Join our HR team and deliver high-quality HR administration and recruitment support in a fast-paced, people-focused environment.  With an expert team, this is a great opportunity to begin or develop your HR career!

Key Responsibilities

• Advertise vacancies, co-ordinate interviews and manage general enquiries from applicants, candidates, and new starters.
• Manage pre-employment checks, including ID verification, right-to-work documentation, references, DBS checks, and issuing offer letters and contracts.
• Drive our onboarding process, help deliver our engaging ‘Welcome Days’ for new starters.
• Maintain accurate employee records in the HR system.
• Multiple email inbox management: HR, DBS and Recruitment.
• Carry out a range of administrative duties, such as responding to HR queries and drafting letters and contract variations.
• Plenty of opportunity to assist the HR team with ad-hoc projects!

About You

Please respond directly to each of the Essential Criteria in your application. The shortlisting panel bases decisions on these points and will not make assumptions about your experience or skills.

Essential Criteria

• Experience in an administrative or support role, ideally in a customer-facing capacity.
• Strong interpersonal skills and a customer-focused approach.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• High level of attention to detail, with strong data entry and record-keeping skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Confident using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Understanding of, or passion for, mental health and Oxfordshire Mind’s mission.

Desirable Criteria

• Previous experience in a busy HR administrative or recruitment role.
• Familiarity with HR and recruitment processes, including interview coordination, candidate communication, right-to-work/DBS checks, and drafting contracts.
• Experience in process improvement and developing efficient administrative systems.
• Experience using HR software.
• Basic understanding of HR policies, procedures, and relevant employment law/compliance requirements.

Closing date: 25th July 2025
Shortlisting date: 28th July 2025
Interview date: 4th August 2025
Interview location: Osney Mead or Microsoft Teams TBC

Interested?

For more information and to complete your application, please click the Apply on Company website button.

You will be taken to the next stage where you can find out more information, download the full job description and complete your application by following the instructions (you may need to scroll down).

Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

Are you an experienced receptionist?  Do you consider yourself a go-getter, proactive, full of enthusiasm and high energy?  Are you after an office based role?

This is a good opportunity for anyone that is after a role with variety and wishes to expand their skills.  Including generous pension, Life Assurance, Wellbeing support, additional health related support, season ticket loan, Summer Party, Christmas lunch and more! 

A professional membership body is hiring for a Reception and Office Assistant to provide reception duties and general assistance with the running of the office. 

Main responsibilities:

You will respond promptly to incoming calls, faxes and emails, efficiently forwarding them to the appropriate recipient. You will monitor stationary stock levels, submit and record catering orders, ensure general office duties are carried out when scheduled, process incoming and outgoing post within an agreed timeframe, ensure administration procedures and related documents are kept up-to-date, monitor office usage, manage meeting room bookings, and ensure rooms are ready for use at all times. You will also provide administrative support to the Head of Support Services where required. Support on office Health and Safety plus risk assessments.

Requirements:

• Experience providing reception duties and general administrative support
• Welcoming, friendly and clear communication skills face to face and phone
• Ability to prioritise and manage own workload and work under pressure
• Proficient in Microsoft Office
• Ideally some exposure to office Health and Safety related assessment tasks
• Experience interacting with office contractors and facilities suppliers
• After a 5 days in the office role, 8:30am – 4.30pm

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our client is one of the UK’s largest independent funders, awarding £100 million annually to charities across the UK. Our grant-making supports initiatives in health, welfare, education, the arts, and heritage.

The founder's legacy is rooted in a belief in a healthy, compassionate society—one that cares for the vulnerable, broadens opportunity, and enriches life through creativity and cultural engagement. The trust takes a broad, strategic, and relational approach to philanthropy, remaining agile and responsive while grounded in personal values.

Prospectus is delighted to be working with the trust to recruit a Grants Assistant to join the team based full-time from the office in Chelsea, London.

The role:
This is an exciting opportunity to join a small, dedicated team at one of the UK’s largest charitable trusts. As Grants Assistant, you will provide vital administrative and operational support to the trust’s grant-making activity. This includes managing records, coordinating key processes, supporting funding meetings, and maintaining effective communication with applicants and grantees. This is a broad office administration role which will adapt and evolve along with the needs of the trust. There will be the opportunity to work on our microgrants programme, including application assessment and review of monitoring reports.

The person:
This person will have good, strong administration experience perhaps gained in the charity sector or a similar professional office-based environment. Warm, friendly and helpful, this person will have great communication skills and a methodical and systematic approach to their work. Highly organised and efficient, they will have a good grounding in MS Office products and database usage in addition to having good writing skills and the ability to prioritise a busy workload and be flexible in a regularly evolving environment.

The role will be ideal for someone organised, detail-oriented, and enthusiastic about contributing to high-quality grant-making. It offers insight into the workings of a significant philanthropic organisation and a chance to play a key role in delivering funding that makes a real difference across the UK.

Elrha is a global charity that finds solutions to complex humanitarian problems through research and innovation. We’re committed to transforming the way humanitarian action is carried out by ensuring it’s informed by evidence and continuously improving. 

We are currently undergoing a period of considerable organisational change to better position ourselves for the future. As such, we’re looking for someone with resilience, initiative, and a proactive mindset to join our HR and Operations team in a pivotal support role. The role is offered on a fixed term contract until March 2026 ideally for an immediate start. 

About the role 

As our HR Operations Assistant, you will play a vital part in delivering an efficient, professional and compassionate service across a wide range of HR, finance and operational activities. You will help ensure a positive employee experience throughout the employment lifecycle – from recruitment and onboarding through to transitions – supporting staff and managers across the organisation. 

You will also contribute to financial processing, travel coordination and wellbeing activities. It’s a dynamic role suited to someone who thrives in a fast-paced, evolving environment and enjoys working collaboratively while managing a high degree of autonomy in their day-to-day tasks. 

We are looking for someone who can: 

• Confidently manage varied HR administrative tasks with efficiency, discretion and sensitivity 

• Work flexibly and independently, adapting quickly to change 

• Keep accurate records and provide reliable support across HR and finance systems 

• Communicate effectively and professionally 

• Take initiative to improve processes and solve problems proactively 

This is a great opportunity to develop your career while helping shape a strong, resilient organisation that supports meaningful global work. You'll join a passionate and dedicated team, with access to flexible working, wellbeing initiatives, learning opportunities and a culture that values collaboration and innovation. 

If you’re ready to make a meaningful contribution and grow with us as we evolve, we’d love to hear from you. Please submit your CV and a personal statement outlining your relevant experience and motivation for joining Elrha. 

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 

• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 

• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 

• Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries. 

Note for applicants: 

• Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role. 

• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted. 

• Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 

• We reserve the right to close the advert early should we receive a very high volume of applications. 

• We do not use recruitment agencies. 

• (Appointment to this position will be subject to confirmation of a funding agreement.) 

Closing date: Monday 21 July 

Interview dates: Monday 28 and Tuesday 29 July (online) 

1. Job Purpose

The Senior Mental Health Support Worker will provide time-limited, one-to-one emotional and practical support to individuals experiencing low to moderate mental health challenges, including those with complex needs. This role involves conducting initial referral needs and risk assessments, developing personalised support plans, and delivering face-to-face, remote, and, in rare cases, home-based support.

The postholder will also take a lead role in supporting and supervising 1-1 Support Buddy volunteers, ensuring they are well-trained, supported, and delivering high-quality interventions. Additionally, the role requires managing complex cases, offering tailored interventions, and collaborating with multi-disciplinary teams to ensure appropriate care pathways are in place.

The successful candidate will be a compassionate and skilled professional with a strong commitment to empowering service users, improving mental health and well-being, and ensuring individuals receive the right support at the right time.

2. Main Duties and Responsibilities

Client Assessment and Support Planning:

• Conduct initial referral needs and risk assessments to determine service user requirements and level of need.
• Develop and implement personalised support plans, setting clear and achievable objectives.
• Monitor progress and carry out regular reviews to assess changes in need and update plans accordingly.

One-to-One Support (Including Complex Cases):

• Deliver time-limited one-to-one support (up to 12 weeks per service user).
• Provide emotional support, listening skills, and practical advice on coping strategies, problem-solving, and decision-making.
• Work with individuals experiencing complex needs, offering tailored interventions and adapting support accordingly.
• Provide crisis intervention and risk management where necessary.
• Support service users to access appropriate community-based interventions and ongoing mental health support.

Volunteer Supervision and Coordination:

• Support, supervise, and coordinate 1-1 Support Buddy volunteers to ensure effective service delivery.
• Provide training, guidance, and structured supervision to volunteers, ensuring they feel confident and well-equipped in their roles.
• Conduct regular check-ins with volunteers, addressing challenges and providing necessary support.
• Ensure volunteers are appropriately matched to service users based on needs and skills.

Referral and Collaboration:

• Refer service users to specialist services, community resources, and crisis intervention where needed.
• Work collaboratively with the Health and Wellbeing Manager and Service Navigation Lead to ensure seamless service provision and clear referral pathways.
• Establish strong working relationships with external agencies, statutory services, and voluntary organisations to enhance support options for service users, particularly those with complex needs

Monitoring, Evaluation, and Administration:

• Maintain accurate and confidential records of service user interactions, support plans, and progress.
• Collect and report outcome data to measure service effectiveness, including impact on complex cases.
• Support the monitoring and evaluation of service delivery, ensuring continuous improvement.
• Contribute to quarterly reports and service performance reviews.

3. Person Specification

Essential Experience & Knowledge

• Experience in related support role (e.g. mental health, social care, or related)
• Strong interpersonal and communication skills, with the ability to build rapport and establish trusting relationships.
• Experience conducting needs and risk assessments and developing support plans.
• Ability to provide effective emotional support, using active listening and trauma-informed approaches.
• Experience providing supervision /support, ensuring high-quality service provision.
• Strong organisational and time management skills, with the ability to prioritise workload effectively.
• Ability to work independently and collaboratively as part of a multi-disciplinary team.
• Commitment to confidentiality, safeguarding, and professional boundaries. Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Experience in mental health or social care.
• Discretion.

Desirable Skills and Experience:

• Experience in volunteer management.
• Strong IT skills, including proficiency in Microsoft Office and Experience of
• Experience in crisis intervention and risk management, particularly in complex cases.
• Knowledge of local mental health services and support networks.
• Experience in monitoring and evaluating service outcomes. Knowledge of local mental health services and support networks.
• Qualification in mental health or social work.

Qualifications:

• NVQ L3 qualification (or Equivalent) mental Health or relevant support related field

Specialist Skills/ Ability/ Knowledge

• Ability to solve problems and make sound decisions to support others in a fast-paced environment.
• A commitment to diversity, equity, and inclusion, with a passion for advancing social justice and mental health equality.
• IT is proficient particularly within Microsoft 365 environment

Communication

• Effective communication and interpersonal skills (written, oral, digital)
• Ability to communicate appropriately with a wide range of people and build relationships and engage with stakeholders and colleagues at all levels.

Personal Qualities

• Able to build strong working relationships
• Passionate about mental health and committed to supporting individuals to achieve their goals.
• Empathetic and compassionate, with a non-judgmental approach.
• Resilient and adaptable, with the ability to manage challenges effectively.
• Proactive and solution-focused, with a strong sense of initiative.
• Committed to equality, diversity, and inclusion in all aspects of service delivery

4. Application Guidance for Candidates

Thank you for your interest in applying for a role at Mind in Kingston. Before applying, please ensure you carefully read the application pack, particularly the job description and person specification, to understand the requirements of the role. To be considered, please submit the following documents:

• Your CV – This should outline your relevant experience, qualifications, and key achievements. Please ensure your full name & contact details are included.
• Confirmation of Right to Work in the UK – All applicants must provide evidence of their legal right to work in the UK. This may include a passport, visa, or other official documentation. This will be requested at Interview.
• References – Please provide details of two referees, including their name, job title, and contact information. References will only be contacted if you are successful following the interview stage.
• Please respond to the four application questions listed below - (A cover letter is not required, and no supporting statement is needed)

1. What specifically attracts you to this role with Mind in Kingston? (max 200 words)
2. This role will involve working in situations where safeguarding concerns may arise. Can you describe a specific instance where you identified a potential safeguarding issue involving a vulnerable individual? What actions did you take? (max 200 words)
3. Please tell us about a time that you have supported an individual whose needs were changing. How did you adapt how you worked with that person? (max 200 words)
4. Tell us about a time you supported or guided another person in their role or responsibilities. This could include formally supervising someone, mentoring, coaching, or helping a peer or colleague. What did you do, and what was the outcome? (max 200 words)

As we work with vulnerable adults, all successful applicants will be required to undergo an Enhanced DBS check before starting their role. You will be asked to provide identification such as a passport, driving license, and/or utility bill as part of this process.

Applications and interviews timeline:

Applications closing date Tuesday, 29th of July 11:59pm

Interviews will take place on Tuesday 5th of July & Thursday 7th of July

Please ensure all documents are submitted by the stated deadline. We look forward to receiving your application.

Due to the high volume of applications, we regret that we are unable to provide feedback to candidates who are unsuccessful at the application stage.

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing and Hounslow Mind, part of Mind the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

 

Purpose of the Job

This is a key role within a small and busy finance team. The postholder is responsible for a range of transaction processing and finance administration; mostly focused on purchase ledger, sales ledger, assisting with the month-end process, and plays a vital role in upholding HFEH Mind’s financial controls.

Working closely with the Finance Manager, the Finance Officer will also need to communicate effectively with staff across the organisation and a wide range of suppliers to help resolve queries and ensure that the purchase and sales ledger processes are operating efficiently and effectively. Excellent organisational skills, the ability to prioritise to achieve internal reporting deadlines, and meticulous attention to detail, are critical for this role.
 

 

Job Description

Purchase and payments

• Ensure all invoices, expenses and credit notes received are processed following the agreed systems and controls.
• Process invoices and expenses into the accounting system.
• Creation of twice weekly and ad-hoc pay runs.
• Process and pay file generated into the bank software.
• Produce and send out remittances.
• Aged creditors review monthly
• Oversee that authorisation processes are being followed by staff.
• Process staff expense claims following the agreed systems and controls.
• Organise and process occasional cash floats and petty cash, ensuring unspent cash is accounted for and all transactions evidenced and recorded.

Card purchases

• Oversee day to day administration of card purchases, ensuring cardholders upload receipts and code transactions by the stated month end deadlines.
• Transfer fully evidenced and coded transactions from credit card template to Sage
• Reconcile transactions to the bank statements

Sales

• Raise sales invoices as requested and per income schedule.
• Sending out sales invoices to customers.
• Creation of a debtors report twice a month and distribute.
• Coordinate with operational staff for the recovery of debt; escalating in line with procedures.
• Posting cash receipts and allocate to the relevant invoice.
• Aged debts management

Banking

• Reconcile banking on a timely basis
• Post direct debit payments

Inbox management and other queries

• Daily review of new messages received into the finance email inbox from staff, suppliers and other parties, dealing with queries directly where possible.
• Be especially vigilant about phishing, Malware / spam emails which are common in generically named inboxes and following all data protection guidance given.
• For more involved queries, liaise with and assist other finance team members to resolve them appropriately; maintain responsibility for ensuring they are resolved.
• Excellent organisation and administration of both inboxes, to ensure the status of queries is clear at all times and appropriate records are kept on file.

Other regular tasks

• Support the Finance Manager with weekly payroll administration, for example communications with staff members regarding timesheets and new starter information.
• Pay cheques and cash into the bank account, including accurate completion of banking.
• Withdraw cash from the bank as necessary
• Lead on ensuring the digital filing structure is adhered to and support the rest of the team with scanning and filing as needed.
• Lead on the archiving of paper documents stored in the office.
• Assist with other tasks appropriate to your level of training where needed, to help ensure that the finance function operates effectively, including providing cover where staff are sick or taking annual leave.
• Work to the month end deadlines agreed within the finance team, to ensure timely production of management accounts and internal reports.
• Take responsibility for your continuous professional development, ensuring you maintain up to date knowledge of relevant financial legislation, accounting standards, good practice and new initiatives as relevant to the Mental Health and charity sectors.
• Uphold and embody all HFEH Mind company policies, including but not limited to Equality & Diversity, Dignity at Work, Health and Safety and Code of Conduct for Staff
• Attend any training required by the organisation.
• Any other duties reasonably required to support the Finance team.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.

With the recent launch of our ambitious new strategy, and a newly recruited Director of Development & Partnerships in post, we’re looking for a Development Assistant to be the vital backbone of a passionate team actively fighting to protect critically endangered Sumatran orangutans and their rainforest homes.

You'll bring invaluable experience in fundraising administration, CRM management, and donor relations, working within a dynamic, impactful conservation charity.  All while enjoying theflexibility of a fully remote position with a dedicated team committed to making a tangible difference in the world.

Joining SOS means contributing directly to rewilding vast areas of rainforest, empowering local communities, and ensuring a future for these magnificent creatures, making your daily work incredibly meaningful and rewarding.

If you're ready to use your administrative expertise to help protect critically endangered orangutans and their rainforest homes, we'd love to hear from you!

HR Project Administrator

We’re looking for a proactive and detail-oriented HR Project Administrator to support the smooth running of the charity’s flexible workforce model, ensuring efficient recruitment, onboarding, and staffing coordination across national services.

Position: HR Project Administrator (Flexible Workforce)
Location: London or Manchester (with hybrid working)
Contract: Fixed Term Contract – 12 months
Hours: 37.5 hours per week
Salary: £30,057 incl. London Weighting / £29,557 incl. Manchester Weighting plus pension and benefits
Closing Date: Sunday 20th July 2025

Applications will be considered on a rolling basis.

About the Role
As HR Project Admin (Flexible Workforce), you will play a key role in supporting the national flexible staffing model. You’ll be responsible for coordinating temporary worker recruitment, managing workforce records, and helping ensure compliance across all casual staffing processes. Working closely with hiring managers, external agencies and the HR and Finance teams, your work will help ensure effective and cost-conscious staffing across services.

This is an exciting opportunity to support a major operational transformation project, gain exposure to senior leaders, and develop valuable HR and project coordination skills.

Key Responsibilities

· Support recruitment and onboarding of bank and agency staff, including compliance and document checks

· Coordinate and monitor the use of the workforce system (CentralAxis), ensuring managers and workers are fully trained

· Maintain accurate and confidential workforce records in line with GDPR and data protection standards

· Support budget monitoring and reporting on staffing ratios, costs, and agency usage

· Help prepare reports, dashboards and presentations on flexible workforce activity

· Resolve staffing issues including absence, rota conflicts and performance concerns, escalating as needed

· Provide general admin support to the HR and project teams, including scheduling meetings, organising files, and minuting key sessions

About You
We’re looking for someone who:

· Has experience supporting HR or recruitment processes

· Is confident using digital systems and managing accurate workforce data

· Has strong communication and customer service skills, with the ability to build good relationships across teams

· Is highly organised, detail-focused and able to manage multiple tasks and priorities

· Understands the importance of confidentiality and compliance when working with sensitive information

· Brings energy, initiative and a commitment to the charity’s values

Key Note: DBS check required. Applicants must have the right to work in the UK.

In return you will receive:

· 26 days annual leave, rising to 30 after five years’ service

· Family-friendly policies including enhanced parental leave

· Pension scheme with employer contributions up to 7%

· Flexible and hybrid working (where appropriate)

· Access to 24/7 GP appointments and Employee Assistance Programme

· Discount scheme across retail, leisure and wellbeing

· Cash plan for dental, optical and healthcare costs

· Death in service benefit (4x salary)

· Full induction, ongoing training and development

· Opportunity to lead on meaningful operational change and gain exposure to senior leadership

Other roles you may have experience of could include:
HR Administrator, Workforce Coordinator, Recruitment Assistant, People Operations Admin, Resourcing Officer, Project Support Officer, Staffing Coordinator, Talent Acquisition Administrator, Onboarding Coordinator.

#INDSCP

Our client is a well-respected professional membership body at the forefront of its sector, and they're looking for a dynamic Executive Assistant to support their CEO and senior leadership team. This is a fantastic opportunity to join a values-driven organisation making real impact—perfect for someone who thrives in a varied, flexible role.

Role: Part Time Executive Assistant (Senior PA/EA)
Organisation Type: Membership Organisation
Salary/Rate: £34,000 - £36,000 pro rata
Working Arrangements: Flexible part-time (e.g. 5 mornings or 3 full days – 22.5 hours per week)
Location: Remote / Home-based
Employment Type: 6-month fixed-term contract
Working Hours: 22.5 hours per week (flexible scheduling)

About the role:

As the Executive Assistant, you’ll play a vital role in ensuring the smooth and efficient operation of the CEO’s office and the wider Executive Team. You’ll be the go-to person for diary management, governance coordination, internal communications, and helping to drive forward strategic projects. This is a hands-on, proactive role where you’ll be trusted to juggle priorities, anticipate needs, and be one step ahead.

Main responsibilities of the role include:

• CEO & Executive Support: Prioritise and coordinate the CEO’s diary and support the daily workflow of the Executive Team.
• Communication Management: Manage email inboxes, draft and respond to communications, and liaise with internal and external stakeholders.
• Meeting Coordination: Prepare agendas, take minutes, and follow up on actions for Board, Executive, and Committee meetings.
• Project Coordination: Assist with key organisational projects and track progress on behalf of the CEO.
• Office Systems & Processes: Improve and maintain systems including document management, Zoom phone, WhatsApp for Business, and MS Teams.
• Planning & Organisation: Develop and manage planning cycles (weekly, monthly, annual) for the Executive Office.
• Website & Content Updates: Support content management and website updates where relevant.
• Governance Support: Coordinate governance processes, maintain governance manuals, and support committee admin.
• Travel & Logistics: Organise Board and senior team travel and accommodation, including occasional international travel.
• Team Collaboration & Cover: Work closely with the wider Executive Office team and provide cover as needed.

To be considered for the role you will have the following skills, knowledge, and experience:

• Proven experience providing high-level support to senior executives, ideally within a membership organisation or non-profit
• Experience coordinating Board and Committee activity, including minute-taking and logistics
• Strong project coordination skills and confidence developing systems and processes
• Familiarity with international or healthcare-related work environments is a bonus
• High proficiency in Microsoft Teams and the full Office Suite (particularly Excel and PowerPoint)
• Experience using CMS/CRM systems and confidence with basic financial tasks (budgets, processing)
• A solid understanding of organisational governance and data protection (GDPR)

The successful candidate:

You’ll be a proactive, solutions-focused self-starter who loves keeping things organised and on track. With a calm and confident approach, you’ll manage competing priorities, handle sensitive information with diplomacy, and enjoy being part of a close-knit, remote-working team.

This role suits someone who thrives on variety, enjoys responsibility, and is motivated by doing work that truly makes a difference.

How to Apply:

To apply for the Part Time Executive Assistant role, please reply and upload your CV quoting reference 82085SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

*English below*

Rydym yn chwilio am Gynorthwyydd Digwyddiadau brwdfrydig ac effeithlon i ymuno â'n sefydliad croesawgar sy'n parhau i dyfu. Dyma gyfle cyffrous i gefnogi gwaith i gynnal amrywiaeth eang o digwyddiadau (ar-lein ac yn y cnawd) i randdeiliaid ar draws bywyd gwleidyddol, cyhoeddus ac academaidd Cymru. Mae'r rôl hefyd yn cynnwys cefnogi cyfathrebu, cyfarfodydd a meysydd eraill oddi mewn i LSW wrth iddynt ddatblygu. Gan hynny, mae'n cynnig profiad cynhwysfawr gwych i rywun sydd eisiau datblygu eu gyrfa.

Mae'r rôl hyblyg ac amser llawn hon yn cael ei chynnig am gyfnod penodol o flwyddyn, a bydd yn rhoi cymorth hanfodol i'n tîm bach a chyfeillgar - gan ein galluogi i gyflawni ein strategaeth pum mlynedd er budd Cymru.  Rydym yn chwilio am rywun sy'n hyblyg, yn gefnogol ac yn drefnus. Ar gyfer rôl lefel Cynorthwyydd nid ydym yn disgwyl ichi fod wedi cael llawer o brofiad gwaith blaenorol. Er hynny, rydym yn chwilio am rywun hunanysgogol â pharodrwydd i ddysgu, ac mae agwedd ragweithiol at helpu eraill a chanfod atebion yn hanfodol. 

Sefydliad dwyieithog yw LSW sy'n cefnogi siaradwyr a dysgwyr Cymraeg gweithredol ar bob lefel. Nid yw'n ofynnol bod yn rhugl yn y Gymraeg ar gyfer y swydd hon, ond mae'r gallu i gyfathrebu yn Gymraeg yn ddymunol, a pharodrwydd i ddysgu yn hanfodol.

Ynglŷn â'r rôl

Rheolir y rôl gan y Pennaeth Polisi Cyhoeddus, ac fe'i dyluniwyd i  weithio ar draws ein tîm bach, gan gefnogi rheolaeth ar amrywiaeth eang o ddigwyddiadau (ar-lein ac yn y cnawd) yn ogystal â rhoi cymorth ar gyfer cyfathrebu, cyfarfodydd ac agweddau eraill wrth iddynt ddatblygu.

Rydym yn trefnu ac yn cynnal amrywiaeth eang o ddigwyddiadau, o ddarlithoedd cyhoeddus mawr i ddigwyddiadau rhwydweithio bach, ciniawau yn y cnawd i seminarau a chyfarfodydd ar-lein. Mae rhai o'r rhain yn ddigwyddiadau blynyddol sefydledig ac eraill yn digwyddiadau untro.  Yn y digwyddiadau a'r cyfarfodydd hyn, byddwn yn croesawu rhanddeiliaid o bob rhan o'r byd gwleidyddol a chyhoeddus yng Nghymru. Byddwn hefyd yn cynnwys ac yn ymgysylltu â'r 700 a mwy o Gymrodyr sydd gennym sy'n cynrychioli rhagoriaeth ar draws y byd academaidd a thu hwnt.

Prif ffocws y rôl hon fydd digwyddiadau'n gysylltiedig â Blaenoriaeth Strategol 1 LSW: “Cyfrannu at ddatrysiadau polisi pwysig drwy roi cyngor annibynnol a hwyluso cyfnewid gwybodaeth”.  Mae'r digwyddiadau hyn fel arfer yn ymwneud ag un o'r pum pwnc canlynol:

1. Hwyluso darparu tystiolaeth ac arbenigedd i lywio polisi cyhoeddus, gan gynnwys y canlynol fel rhanddeiliaid: Llywodraeth Cymru, Y Senedd, Swyddfa Gymreig Llywodraeth y DU, a Phwyllgor Materion Cymreig San Steffan.

2. Cynnal trafodaethau ar faterion polisi sy'n effeithio ar y sectorau ymchwil ac arloesi, fel Ecwiti, Amrywiaeth ac Arloesi, y diwylliant ymchwil, cyllid, ymchwil agored, ac ymgysylltu â dinasyddion.

3. Eiriol dros bwysigrwydd pob math o ymchwil, arloesi a gwybodaeth oddi mewn i Gymru ac er budd Cymru.

4. Cefnogi ac eiriol dros Astudiaethau Cymru, h.y. ymchwil ynglŷn â Chymru.

5. Ymgysylltu rhyngwladol i godi proffil Cymru ymhlith rhanddeiliaid gwyddoniaeth ac ymchwil yn rhyngwladol, a rhoi llais i Gymru mewn sgyrsiau allweddol mewn gwyddoniaeth ac ymchwil fyd-eang. (Mae'r rhan fwyaf o'r gwaith cyfredol yn yr Alban ac Iwerddon, gydag ymgysylltiad cynyddol ag Ewrop)

Byddwch hefyd yn rhoi cymorth ar draws y tîm - gan gynnwys i'r Prif Weithredwr, y Llywydd, y Pennaeth Ecwiti ac Ymgysylltu, y Swyddog Cyfathrebu, a'r Swyddog Digwyddiadau a Gwobrau os bydd angen cymorth arnynt ar gyfer cyfarfodydd, digwyddiadau a chyfathrebu.  Byddwch yn gweithio gyda gwahanol aelodau o'r tîm yn dibynnu ar y digwyddiad neu'r gweithgaredd neilltuol, felly byddwch yn rheoli eich amser eich hun - gyda chefnogaeth eich rheolwr llinell.

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We are seeking a motivated and efficient Events Assistant to join our growing and welcoming organisation. This is an exciting opportunity to support the delivery of a wide range of events (online and in person) for stakeholders across Wales’ political, public and academic life. The role also includes support for communications, meetings and other areas within LSW as they develop. As such, it offers a great all-round experience for someone looking to develop their career.

This flexible, full-time role is fixed term for one year and will provide essential support to our small and friendly team – enabling us to deliver our ambitious five-year strategy to benefit Wales.  We are looking for someone who is adaptable, supportive and organised. For an Assistant-level role we do not expect you to have substantial previous work experience, but we are looking for a self-starter with a keenness to learn, and a proactive attitude to assisting others and finding solutions is essential. 

LSW is a bilingual organisation that supports active Welsh speakers and learners at all levels. Fluency in Welsh is not a requirement of this post, but the ability to communicate in Welsh is desirable, and a willingness to learn is essential.

About the role

Managed by the Head of Public Policy, this is a role which is designed to work across our small team, supporting the management of a wide range of events (online and in person) as well as providing some support for communications, meetings and other areas as they develop.

We organise and host a wide variety of events from large public lectures to small networking events, in-person dinners to online seminars and meetings. Some of these are established annual events and some are one-off.  At these events and meetings, we host stakeholders from across Welsh political and public spheres as well as engaging and involving our 700+ Fellows who represent excellence across academia and beyond.

This role will focus primarily on events relating to LSW’s Strategic Priority 1: “Contribute to major policy solutions by providing independent advice and facilitating knowledge exchange”.  These events typically relate to one of the following five topics:

1. Facilitating the provision of evidence and expertise to inform public policy, with stakeholders including Welsh Government, the Senedd, the UK Government Wales Office, and the Westminster Welsh Affairs Committee.

2. Convening discussions on policy matters impacting research and innovation sectors, such as EDI, research culture, funding, open research, and civic engagement.

3. Advocating for the importance of all research, innovation, and knowledge in and for Wales.

4. Supporting and advocating for Wales Studies, i.e. research about Wales.

5. International engagement to raise Wales’s profile among science and research stakeholders internationally, and give Wales a voice in key conversations in the global science and research world. (Most current work is in Scotland and Ireland, with increasing European engagement)

You will also provide support across the team – including for the CEO, President, Head of Equity and Engagement, Communications Officer, and Events and Awards Officer where they require assistance with meetings, events and communications.  You will be working with different members of the team depending on the particular event or activity so you will manage your own time – with support from your line manager.