Administrative support officer jobs in Ickenham, greater london

Job Structure

• Reports to: Director of Learning and Impact  

• Direct reports: Programme Leads, Programmes Coordinator

• Location: Haringey, with travel across London boroughs as required

• Hours: 40 hours per week (including 1 hour lunch break)

Benefits 

• 25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days) 

• Death in Service cover (up to 4x annual salary / fixed amount for part-time roles) 

• Enhanced sick pay 

• Eye care benefits for those using display screens 

• Up to £750 annual CPD budget to support your professional development 

• A dedicated wellness package promoting staff health and wellbeing 

• Team building and transformation days to strengthen collaboration and personal growth 

• Professional mentoring and ongoing supervision 

• A comprehensive induction and training programme to help you thrive from day one 

About Sister System 

Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.   

Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.   

Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.

Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.  

Our Programmes  

All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.  

Job Purpose 

Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.  

This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.  

Key Responsibilities  

Programme Leadership and Delivery  

• Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.  

• Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).  

• Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.  

• Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.  

• Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.  

• Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.  

Programme Quality and Impact  

• Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.  

• Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.  

• Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.  

• Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.  

• Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.  

Operational and Team Leadership  

• Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.  

• Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment. 

• Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.  

• Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.  

• Support implementation of Sister System's performance management systems and processes.  

• Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.  

• Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.  

External Partner Management  

• Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.  

• Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.  

• Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.  

• Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.  

Strategic Development and Business Growth 

• Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.  

• Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.  

• Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.  

• Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.  

• Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.  

Safeguarding  

• Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.  

• The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).  

Person Specification  

Essential – Knowledge & Experience 

• Significant experience in programme management, delivery, and coordination within the charity/social impact sector  

• Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines  

• Experience of line management and team leadership, including supervision and performance management  

• Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies  

• Experience in safeguarding and child protection, including handling disclosures and managing risk  

• Knowledge of the challenges faced by care-experienced young women and the care system  

• Knowledge of effective monitoring and evaluation approaches and impact measurement  

• Awareness of equality, diversity, and inclusion principles in service delivery  

Desirable 

• Experience working with vulnerable young people, particularly care-experienced individuals or young women  

• Experience in mentoring programmes or youth development initiatives  

• Experience working with trauma-informed and culturally responsive approaches  

• Experience of co-production or 'by and for' programme design with service users  

• Experience in qualifications-based programmes (e.g., accredited learning)  

Skills & Abilities 

• Excellent programme planning, coordination, and organisational skills with strong attention to detail  

• Strong analytical skills with ability to interpret data and use it to inform decision-making  

• Excellent written and verbal communication skills  

• Ability to manage competing priorities and work effectively under pressure  

• Strong relationship-building skills with ability to work collaboratively across teams and with external partners  

• Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures  

• Problem-solving skills with ability to adapt plans and respond to challenges  

• Ability to lead, motivate, and support a team, fostering a positive and reflective culture  

• Strong administrative and IT skills, including proficiency with databases and monitoring systems  

Personal Qualities 

• Passionate commitment to Sister System's mission of supporting care-experienced young women  

• Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice  

• Empathetic and non-judgemental approach to working with vulnerable young people  

• Resilient and able to manage emotional demands of the role while maintaining professional boundaries  

• Flexible and adaptable approach to changing circumstances and organisational needs  

• Commitment to continuous learning, reflection, and professional development  

• High level of integrity, professionalism, and accountability  

• Able to maintain confidentiality and handle sensitive information appropriately  

• You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based 

Other Requirements  

• Enhanced DBS check will be required for this role  

• Right to work in the UK  

• Willingness to work occasional evenings and weekends as required by programme delivery  

Safeguarding and Safer Recruitment  

Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.  

Equal Opportunity Statement 

Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know. 

Recruitment Process

The post will be advertised from 16th December 2025; applications will close on 12th January 2026. 

• First round of interviews will be 22nd January 2026,  

• Second round interview will commence from the week of 26th January 2025 

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Job title: Health and well-being specialist cancer nurse
Department: Support Services Team
Reports to: Support Service Lead
Location: Remote (UK travel required)
Mandatory staff meeting days in person: 2 days x 4 times a year.
Clearance required: DBS check
Essential: current NMC registration with no restrictions or caution order.
Part-time: 3 days (22.5 hours) per week
Salary: £36,750 full time equivalent (pro-rata £22,050 for 3 days per year)

About Neuroendocrine Cancer UK

Neuroendocrine Cancer UK is a small patient-centric organisation with a wide reach and clear mission: to support and inform patients and families from diagnosis, enabling access to the best care and treatment, whilst stimulating neuroendocrine cancer research, increasing national awareness, and influencing improvements in outcomes.

Our vision is for a world in which people know how to recognise, diagnose, treat, care for, and cure patients with neuroendocrine cancer. 

We are a Charity driven by strong values of equity, excellence, collaboration, honesty, transparency and integrity.

Job Purpose:
To provide specialist support to individuals affected by neuroendocrine cancer—including patients, families, carers, and health and social care professionals—through expert nursing advice, psychosocial support, and the provision of dedicated advocacy and self-management services.

• To deliver accurate, evidence-based information and guidance on neuroendocrine cancer.
• To advise on self-care and promote physical and mental well-being, including appropriate escalation pathways (e.g., GP, CNS/CPN, clinical team, emergency services).
• To contribute to the delivery of direct care and support services, including the national helpline, support groups, and access to counselling and therapy.

This is a unique and rewarding opportunity to apply your clinical expertise in a broader context: you’ll play a central part in shaping the patient experience and in realising our shared vision in promoting equity and excellence across all aspects of care.

Key Responsibilities

• Assess and respond to information and support needs.
• Apply clinical expertise to deliver evidence-based nursing care for individuals affected by neuroendocrine cancer.
• Provide empathetic and informed telephone support.
• Advocate for patients and families, ensuring access to appropriate information and support services.
• Coordinate and facilitate patient support groups (online and in-person) and facilitator support.
• Deliver health promotion and harm reduction interventions that empower self-care and autonomy.
• Co-produce accessible, high-quality information resources.
• Maintain accurate and timely records in line with service protocols and NMC standards.
• Uphold the NMC Code of Conduct and stay informed on relevant policies and professional developments.
• Demonstrate professionalism and integrity in all aspects of work.
• Engage in ongoing professional development, including clinical supervision, appraisals, and training.
• Contribute to internal training and external consultancy teaching events.
• Foster effective communication across NCUK staff, clients, partners, and stakeholders.
• Collaborate effectively with NHS, social care, and charity partners to promote integrated, person-centred care and support joint working initiatives.
• Represent NCUK in internal and external working groups, contributing to plans and reports.
• Support engagement with national and local research projects, as appropriate.
• Adhere to internal policies and contribute to service reviews and improvement initiatives.
• Lead specific projects as assigned by the Service Lead or CEO.
• Provide data and insights for strategic planning, service evaluation, and framework development.
• Participate in and support clinical audits, implementing improvements where needed.
• Ensure service alignment with external policies, guidelines, and strategic targets.
• Comply with all relevant legislation, policies, and best practice guidelines.
• Embody and promote NCUK workplace values, serving as a positive ambassador for the organisation.

Other Duties
The post holder will operate within a dynamic and evolving environment and may be required to undertake additional responsibilities to support the effective functioning of Neuroendocrine Cancer UK.

Requirements

• Must have a current NMC registration with no restrictions on their practice or caution order attachment.
• Min 5-year post reg. experience, within a clinically relevant field: including caseload management
• Be able to provide at least two professional references from your last place of work as a nurse or midwife.
• Please note that a Disclosure and Barring Service (DBS) check will be required.
• Demonstrate a willingness to attend all mandatory training relevant to their role
• Must be flexible to work locally or remotely, and willing to travel to attend support groups, conferences, and events.
• Minimum 1 day/week helpline +/- cover as needed.
• Mandatory staff meeting days in the office (Leamington Spa) 4 times a year.

Administrative Skills

• Proficient in Microsoft 365 Office applications
• Proficient in accurately entering complex data into secure electronic systems.
• Be able to demonstrate full awareness and compliance with legal and professional requirements (e.g., GDPR, NMC), reporting appropriate concerns through line management to the Data Protection Officer.

Professional Experience & Knowledge

• Demonstrable knowledge and experience within relevant clinical speciality.
• Experience working with individuals affected by cancer, including neuroendocrine cancers and/or other life-limiting conditions
• Skilled in engaging with patients' families and support networks
• Proven ability to assess healthcare needs and implement best practices for physical and psychosocial well-being support via telephone or in-person.
• Experience of coordinating and managing patient care: including addressing safeguarding issues
• Demonstrate a collaborative approach across multidisciplinary teams and organisational boundaries
• Strong verbal and written communication skills
• Experienced in delivering training, teaching, and facilitating group work
• Demonstrate commitment to ongoing professional development
• Effective problem-solving and change management capabilities
• Understanding of resource management, health and safety, clinical risk and quality issues.
• Familiar with audit processes and principles
• Competent in prioritisation, delegation and workload management
• Awareness and management of stress in self and others

Why work with us?

• Be part of a small, passionate, and values-driven team making a tangible difference.
• Receive support for professional development, training, and personal growth.
• Enjoy a remote and flexible working environment.
• There is the potential, pending experience and performance, to progress to support service lead.

GADN is recruiting for a new Director (Job share – Funding, Finance and Governance)   

GADN brings together NGOs and individual experts committed to achieving gender equality and the rights of women and girls in all their diversity across the world.  Our Secretariat is a small but highly respected team coordinating advocacy towards the UK Government and supporting our members to promote best practice. 

This new position will work alongside the existing Director to provide strategic direction and vision to the network and oversee the organisation’s operational work. In addition, the primary purpose of this role will be to bring in new sustainable sources of funding for the network in an increasingly difficult funding climate, and to ensure the smooth running of financial and administrative systems and Board governance.

We are looking for someone with leadership skills and vision who is passionate about our work and able to enthuse others. The ideal candidate will have a track-record in securing new funds and experience of external representation at senior levels with donors. You will bring experience in management, ideally at a senior level, and an understanding of budgets and financial planning.

This is an 18-month fixed-term position, for 14 hours a week.

If you are interested in applying, please review the job description and complete the application form by 9pm GMT on Wednesday 7 January 2026.

GADN values diversity and inclusion and encourages applicants from all backgrounds and life experiences to join our team. As we continue working to decolonise our practice and build an anti-racist organisation, we actively welcome applications from Black women and Women of Colour who we recognise are under-represented in the UK international development sector. Selection will be based on skill, experience and suitability for the role. If you share our core commitments, we would love to hear from you!

The charity is rapidly scaling up, recently doubling its annual support to £6 million. Degrees has partnered with leading climate change funders and research partners including the Quadrature Climate Foundation, Open Philanthropy, Crankstart, Navigation Fund, Outlier Projects, LAD Climate Fund and UK Advanced Research and Invention Agency (ARIA). Transparency of funding is essential to our work. We do not accept support from anonymous donors or funding from the fossil fuel industry. Fundraising for the organisation has been led by the Founder and CEO, Chief Operating Officer (COO), Chief of Staff, and the Chair of the Trustees with the support of an experienced Senior Philanthropy Advisor.

We now seek a full-time team member to build on this base. Reporting to the COO, and working closely with senior staff and the Chair, the Development Manager will support high‑performing fundraising that secures multi‑year, diversified funding. He / she will also introduce robust processes for pipeline management and donor stewardship and manage the complete donor lifecycle (from identification to cultivation to solicitation and stewardship) of a portfolio of top prospects. The post holder will receive initial onboarding support from the Senior Philanthropy Advisor. As fundraising grows, the team may expand in the future.

Initial priorities include expansion beyond the current donor pool, with a strong push to identify and engage new funders, and putting in place the systems (CRM, reporting cadence, key performance indicators) to support growth at scale.

As this is a new role, responsibilities are expected to evolve but some key items will include: 

Strategy & planning 

• Work with the CEO, Chief of Staff, COO, Senior Philanthropy Advisor, programme staff and the Chair of the Trustees to help develop and implement a multi-year fundraising strategy aligned with organisational objectives;

Pipeline development & new opportunities 

• Manage the fundraising pipeline, guiding the ongoing fundraising activities of senior staff and the Chair;
• Research and identify new funding opportunities from trusts and foundations, government funders, and multilateral donors in the development and climate sectors on an ongoing basis;
• Reach out to networks of donor advisors and established relationships for referrals;
• Initiate and manage contact with funding opportunities; 

Grant writing 

• Draft and coordinate the preparation and submission of grant proposals;

Donor stewardship & reporting

• Maintain excellent relations with existing funders by keeping them informed on charity and sector updates, inviting them to events, and ensuring the delivery of annual reports and notices;
• Ensure and manage ongoing formal grant reporting on behalf of the organisation;

Events & engagement 

• Often working with partners, plan and deliver fundraising events for existing and potential funders, particularly in the UK and US;
• Manage invitation lists, track attendance and ensure bespoke follow–up to attendees;
• Assist in the design of events that will inspire and engage funders while involving Southern experts in the Degrees research community;
• Coordinate all fundraising outreach and related programming for the Degrees Global Forum (a conference to be held in 2027); 

Processes, systems & administration

• Create and implement structured processes across the entire fundraising and donor lifecycle;
• Develop and track KPIs, providing regular reports to senior staff and the Trustees;
• Be responsible for fundraising data, contacts and administrative records.

We’re offering an exciting opportunity for a dynamic and creative individual to become part of our small but committed team. As we develop our new income strategy aimed at increasing and diversifying our fundraising, this is a pivotal moment to contribute to our growth and help us achieve our ambitious income targets.

In this varied and rewarding role, you will work across multiple areas of fundraising and event coordination to secure vital funds that enable the Trust to continue our impactful work.

We are seeking an enthusiastic and motivated individual, who is passionate about our work and enjoys building relationships. Working closely with the fundraising team, senior volunteers, and colleagues in the wider team, you will take a leading role to deliver engaging fundraising events, activities and campaigns and expand the Trust’s portfolio of events, challenges and initiatives.

The ideal candidate will be proactive, a strong team player and have excellent organisational and communication skills. You will be a strategic thinker, have a willing attitude and enjoy working in a fast-paced environment.

This is a full time permanent role with a minimum of 3 days a week in our Central London office, offering increasing annual leave entitlement based on length of service, as well as office closure between Christmas and New Year. Plus two days for Rosh Hashanah and one day for Yom Kippur should they fall on weekdays.

Key responsibilities

Events

· Oversee, coordinate and deliver our calendar of fundraising events including logistics and administration.

· Help organise our annual Appeal Dinner, the Trust’s flagship fundraising event, overseeing all administration, liaising with internal and external stakeholders and oversee adverts in Appeal Dinner brochure.

· Liaise with companies to arrange corporate events with Holocaust survivor speakers and develop relationships with existing and new companies to increase income in this area.

· Oversee and work with Young HET supporters to motivate them to fundraise for the Trust

· Work with other colleagues to market events through targeted messaging.

· Develop ideas for new fundraising campaigns, initiatives and events to grow income and cultivate new donors.

Community Fundraising

· Support fundraising campaigns including the coordination of appeals, newsletters and mailouts.

· Establish a programme of fundraising challenges (such as marathons and sporting events) to generate income and supporter engagement, building key relationships.

· Work with our Education and Outreach teams to oversee engagement and support from schools, synagogues and other institutions.

· Lead on digital fundraising campaigns and prepare content for social media.

General

· To manage the acknowledgment and thanking of donations and help to ensure the database is maintained.

· Work collaboratively with the Fundraising team on current and future fundraising strategy and activities, to shape fundraising priorities.

· Comply with relevant legislation with regards to data protection including General Data Protection Regulation and the Data Protection Act 2018.

· As part of a small team, to contribute to other areas of the Trust’s work as required.

Follow the link to our website to find out more!

Our mission? To champion human factors, set the gold standard for the discipline and support our members with professional development and engagement with a thriving community. Join us and meet some amazing people.

About us

We’re the Chartered Institute of Ergonomics & Human Factors (CIEHF) and what we do is pretty special. We’re the only professional body in the world that can award the Chartered Ergonomist qualification (yes, the only one). You’d be part of a small but mighty team that’s passionate about making a difference in human factors. It’s a role where you’ll get variety, responsibility and the chance to help shape what we do.

The role

We’re on the lookout for a Member Services Officer to join our team full‑time in the Midlands. It’s a role that mixes customer service, organisation and a bit of creativity:

• You’ll be answering member questions and making sure they feel supported.
• Keeping records neat and tidy (because details matter).
• Helping us spread the word with member communications and marketing.
• Pulling together reports that keep us on track.
• And you’ll get to help run our online events, bringing our community together.

What we’re looking for

We don’t expect you to tick every single box, but here’s what would make you shine:

• A natural communicator who enjoys connecting with people from all walks of life.
• Customer service experience - you’re proactive, solutions‑focused and not easily flustered.
• Comfortable with numbers: you’ll be handling membership fees and putting together basic financial reports.
• Organised, collaborative and good at juggling tasks.
• Tech‑savvy with CRM systems and office tools.
• Bonus points if you’ve worked with membership organisations before (but it’s not a deal‑breaker).

We have regular team meetings in the West Midlands so you'll need to be based within reasonable travelling distance. Ideally, too, you'll have a valid driving licence.

How to apply

Before you apply, you must download the full details from our website. The details explain the full job role and responsibilities, salary and where and how to send your application. (Sorry but we won't accept applications that have not followed this process.)

Anna Freud is seeking a Senior Website Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our careers page

Alongside our benefits, this role offers real ownership, flexibility, and the chance to do meaningful digital work that makes a tangible difference, all within a supportive, collaborative charity environment.

What you’ll do

As our Senior Website Officer, you’ll take ownership of Anna Freud’s key websites, leading their development, performance and day-to-day management to ensure they are effective, accessible and genuinely useful for the people who rely on them

• Lead and deliver website roadmaps and projects, working with teams across the charity to prioritise, QA and release improvements
• Manage and optimise website content, ensuring pages are accurate, engaging, on-brand and aligned with SEO best practice
• Use analytics, tracking and reporting to understand user behaviour and make data-driven improvements to performance and journeys
• Improve user experience and accessibility through testing, UX/CRO best practice and ongoing optimisation
• Oversee the technical performance of the websites, integrations and workflows, flagging risks and continuously improving ways of working

What you’ll bring

You’re an experienced, hands-on website professional who enjoys owning websites end to end, using insight, testing and strong technical know-how to improve performance, user experience and impact across a complex organisation.

• Strong experience managing and updating websites via a CMS, with the confidence to troubleshoot issues and take day-to-day ownership
• You’re comfortable leading website projects and development work, juggling priorities and working with multiple stakeholders
• Solid knowledge of SEO (on-page and technical), and experience improving search performance through well-planned content and structure
• You’re confident using tools like GA4, GTM and testing platforms, and enjoy turning data into clear insights and decisions
• Experience working with agencies or third parties, and the communication skills needed to keep work moving and expectations aligned

This is a great opportunity if you enjoy having real ownership and visibility over websites that genuinely matter. You’ll be trusted to shape strategy, lead meaningful projects, and see the direct impact of your work in a purpose-led organisation doing nationally recognised work.

Key details

Hours: Full-time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Salary: £40,000 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH)

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Thursday, 08 January 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Monday, 12 January 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in-person/remotely in week commencing 19 January 2026

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Training Manager

Immigration Law Practitioners’ Association (ILPA)

Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Salary: £33,000-£35,00

Hours: 35 hours/week

Contract: permanent

Closing date: 3 January 2026

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. In 2024/25 we delivered 67 courses and conferences to more than 2,300 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants.

We are recruiting a Training Manager to run this programme end to end. This is a hands-on role that requires strong organisation, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training.

Key Responsibilities

Programme planning and development

• Build and manage the annual and quarterly training schedule

• Work with the Training Committee to identify priorities and emerging issues

• Balance advanced and introductory content across immigration, asylum and nationality law

• Plan and support hybrid conferences and ensure high-demand sessions are scheduled in good time

Tutor and content management

• Recruit, contract and manage ILPA’s panel of external tutors

• Provide clear briefings and support tutors in producing accurate, up-to-date materials

• Facilitate the Training Advisory Board and ensure actions are followed up

• Ensure training content remains high quality and aligned with ILPA’s values

Event delivery

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds

• Host online sessions and support hybrid delivery when required

• Troubleshoot logistical and technical issues on the day

Income, reporting and evaluation

• Monitor bookings, attendance, cancellations and income

• Produce monthly performance reports for the Chief Executive and Finance and Office Manager

• Maintain high participant satisfaction and take action where improvements are needed

Marketing and engagement

• Draft course descriptions, learning outcomes and promotional copy

• Promote events through ILPA’s weekly all-member update and other communication channels

• Respond to participant queries and ensure a reliable customer experience

Systems and administration

• Maintain accurate records, contracts, schedules and evaluation data

• Process tutor invoices and ensure they match delivery

• Ensure compliance with GDPR and internal policies

Person Specification

Essential

• Experience managing training or professional development programmes

• Strong organisational skills and confidence managing a busy schedule

• Clear communication skills and ability to work with senior practitioners

• Good commercial judgement and experience generating income

• Strong digital skills including Eventbrite and online meeting platforms

• Ability to work independently in a small charity team

• Ability to handle competing deadlines and resolve issues efficiently

Desirable

• Knowledge of immigration, asylum or nationality law

• Experience in a charity, membership body or legal-sector environment

• Experience commissioning or managing external tutors or contributors

To apply, you must submit all three of the following:

1. ILPA Application Form
    
2. ILPA Equalities Monitoring Form
    
3. CV
    

If you need the forms in an alternative format or require adjustments, contact Anthony Essien.

Deadline: 3 January 2026

Interviews: Weeks commencing 13 and 20 January 2026

About Edward’s Trust

Edward’s Trust is a local West Midlands charity providing support for bereaved children, young people, and parents. We have 36 years of experience and operate at the highest level, providing qualified counselling and holistic support for complex or prolonged grief. We do not set time limits and the service is completely free. We do not get Government funding; therefore, we rely on donations to keep this vital service going.

Our Values

RESPECT

We will act with integrity in all that we do, being mindful and considerate to all. We respect and remember those who have died. Respect is a constant that embraces diversity and uniqueness of experience.

HOPE

A feeling of trust in tomorrow. We embody, instill and empower a feeling of trust in tomorrow. Hope is the hand to hold. We have a vision that one day there will be a universal understanding of life-changing grief.

HOLISTIC

Complete and all encompassing. We acknowledge and respond to the needs of the whole person: mentally, physically, emotionally, and spiritually. We recognise the total experience of grief, promoting a holistic approach to bereavement care.

SUPPORT

Enabling with compassion and care. We provide responsive support that is appropriate, relevant, and meaningful to each individual. Together in safety and strength. Encouraging society to respond appropriately to people facing loss and surviving bereavement.

EXCELLENCE

Embracing professional integrity and creative innovation. We are passionate about providing exceptional services and maintaining the highest standards in all that we do. Excellence is valuing people. We are committed to driving innovation and change.

Role summary

Here at Edward’s Trust, we are excited and committed to growing our service offer and fundraising whilst working with a small but mighty team.  We have strong and realistic foundations in the trusts and grants income stream and a secure base of income from long-term committed funders. These funders enable us to reach children and adults through our specialist counselling services and projects alike, but with a huge amount of new work in development, securing new income from trusts and foundations is a high priority for us. 

This is an exciting role at Edward’s Trust that will challenge and provide excellent career development opportunities for the successful candidate. This role will deliver essential stewardship to our growing portfolio of warm trust supporters, engaging with them to provide inspirational impact reporting to secure continued funding. Our new colleague will gain exciting CV enhancing experience through working and securing new grants for some of the larger funders which is where we wish this post to focus on.

You will support Edward’s Trust to develop its presence in the trust and foundations world, by working to agreed new business targets and contributing to the creation of a high-quality pipeline of new trust and foundation opportunities.  

Key Accountabilities:

• Become an expert in Edward’s Trust current activities and future plans
• Manage a portfolio of trust supporters, providing outstanding stewardship, and ensuring relationships deliver against agreed objectives to enhance the long-term relationship.
• Prepare and deliver engaging bids and reports to share impact and inspire future support.
• Work cross-organisationally to support projects and reporting and to help shape and develop appropriate projects for funding (alongside the Head of Fundraising and Service Delivery Manager).
• Build good working relations with key staff and Trustees of established trust supporters.
• Thank supporters promptly and ensure that progress reports and updates are received by supporters as and when required.

We are open to Flexible Working Requests which can be discussed during interviews. 

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Manager to lead our clinical services.This is a fantastic opportunity for an experienced therapeutic professional to combine clinical practice with leadership, safeguarding, and project management.

If you are looking to make a real impact on women and children’s lives, then please do get in touch. 

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate counselling manager, aligned with our feminist ethos and the needs of our service users, you will bring experience in leading counselling services, with a proven ability to deliver high-quality, trauma-informed support for women affected by domestic abuse. You will have experience in managing counsellors and/or volunteers, providing clinical supervision, and ensuring best practice across service delivery. You will be able to oversee the full cycle of service management, including monitoring outcomes, safeguarding, and compliance, while also contributing to service development and innovation in line with our strategic priorities.

If you are looking at the next step in your career into management, whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: To be considered on a rolling basis.

Interviews: To be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

This great opportunity has arisen to join our External Affairs team supporting our Director of External Affairs and the External Affairs Directorate, as well as supporting the Chief Executive Officer and Director of Finance + Corporate Services.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, and provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Reporting to the Director of External Affairs, your role is crucial in ensuring the directorate runs efficiently and effectively.  You will be responsible for acting as the first point of contact for the Director of External Affairs, supporting the work of the External Affairs directorate, and will also provide support to the Chief Executive and Director of Finance + Corporate Services. The role involves liaising with internal and external contacts, managing diaries, administering meetings, responding to queries, collating information, and ensuring that a positive image of the charity is maintained so that key relationships can be fostered.

We are looking for candidates with exceptional organisational skills with the ability to plan, prioritise and deliver on a number of tasks and projects concurrently. You will interact with colleagues at all levels across the organisation and will have good interpersonal and negotiation skills to be able to build and maintain effective working relationships. In return, we are offering a great opportunity to work in a friendly and collegiate charity where you can develop your skills and play a part in driving improvements to the lives of the millions of people living with a lung condition in the UK.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme.

Part-time options considered at 28 hours a week and above

Interviews: Expected week commencing 19 January 2026

Are you fiercely dedicated to Indigenous peoples’ rights, a fluent Spanish speaker, and ready to put your networking, analytical, and strategic skills to use as part of a dynamic international campaign team? Survival International is offering a rare opportunity to join our Research and Advocacy Department, working primarily on our campaigns for the rights of uncontacted Indigenous peoples in Spanish-speaking South America. 

This is a chance to join a deeply committed Indigenous rights campaigning organisation that regularly takes on powerful targets and wins. We are looking for a creative, strategic and focused research and policy person to join us at either Officer or Assistant level. You can be part of combating the violent colonialism and land theft that is threatening Indigenous peoples worldwide – one of the most urgent crises of our time. 

For further details and how to apply, please see the job description and application form. The application form is downloadable via the 'How to apply' button.

JOB TITLE: Senior Volunteer Engagement Officer

DEPARTMENT: Foundation

LOCATION: Stamford Bridge

CONTRACT: Permanent

Chelsea Foundation: Founded in 2010, the Chelsea Foundation builds on over 120 years of Chelsea FC’s commitment to making a positive impact. We harness the passion, energy, resources and excellence of Chelsea FC to create opportunities across wellbeing, community, and futures. Driven by a mission to inspire change, we’re dedicated to empowering individuals and strengthening the communities around us to make a difference.

Job Function: To support the development and management of a high-impact volunteering programme at the Foundation

Closing date: 12th December

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

You’ll be: (Responsibilities):

• Designing implementing and evaluating a best-in-class staff volunteering programme which strengthens the Foundation and Club’s community impact.
• Acting as the main point of contact for the volunteer network (comprising Chelsea FC staff, Foundation staff and other stakeholders such as corporate partners and supporters).
• Working collaboratively across the Foundation’s Programmes, Fundraising and Club HR teams to identify volunteer needs and design appropriate roles and responsibilities.
•  Overseeing the engagement and training of volunteers, particularly those of our corporate partners, ensuring consistently positive experiences.
• Leading on coordinating, administering and facilitating smooth delivery of volunteering activities and engagements.
• Working with the Impact and Evaluation team to capture outcomes, analyse feedback and consistently improve the volunteering offer.
• Producing regular reports on volunteer engagement and impact for internal and external stakeholders.
• Ensuring all volunteering activity complies with health, safety, safeguarding and legal standards
• Maintaining accurate volunteer records and ensuring compliance with Data Protection requirements.
• Championing a culture of volunteering across the Club and Foundation, celebrating contributions, showcasing impact, and ensuring volunteers feel valued and motivated. 
• Providing additional support to the Fundraising team as and when required.
• Successful delivery of a high-quality volunteering programme that meets Foundation and Club objectives.
• Positive feedback from volunteers, partners and staff, with evidence of impact shared.
• Managing multiple work streams and requests, demonstrating good judgement to prioritise these.

You’ll have: (Experience)

 Experience:

• Experience in managing or coordinating volunteers, preferably within a charity, community or sport setting.
• A strong track record in successful project management and programme delivery.
• Experience building and managing relationships with diverse stakeholders, ideally including charity and corporate partners.
• Experience in effective administration and management of competing priorities.
• Strong organisational and administration skills, with excellent attention to detail.
• Excellent communication skills, able to engage and inspire a wide range of audiences.
• Ability to work independently and take initiative, which contributing as part of a team.
• Strong project management skills, able to manage multiple priorities, tasks, correspondence and deadlines.
• Professional, discrete and able to handle confidential information appropriately.
• Strong attention to detail with a high level of written and IT literacy (MS Office).

In return: (Benefits)

• 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.
• Pension Contribution (5%)
• Life Assurance (4 x base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Stamford Bridge (Mon-Fri)
• Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well-being community

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. 

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.