Administrative Support Volunteer Roles in Hammersmith, Greater London
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The job entails working closely with project/programme managers in ensuring the smooth running of the organisation's internal operations, external networking, HR, events, communications & fundraising. Successful candidates will be able to gain proven experience in each of the highlighted areas.
The successful candidate must be a quick learner, trustworthy, intelligent and pro-active self-starter, highly organised and able to multitask effectively.
Key responsibilities include:
Provide receptionist and general admin support to the team, including basic bookkeeping
Provide seamless support to project leads, contractors and freelancers
Help with events and conferences.
Help with writing of funding proposals, publicity & marketing
Update social media, website, marketing and promotion content
The Ideal Candidate will:
Be Intelligent & Trustworthy - have gained great academic results
Demonstrate excellent writing skills and speaking ability
Pay attention to details and exhibit high degree of precision with work assignments
Be Tech Savvy - Be competent/confident with CRM, CMS, social media and spreadsheets
Have some interest in Art Galleries, Creativity, Research, International Devevelopment and/or business administration
Benefits:
Career Development Plan Support
Access to paid training and qualification enhancement
Reimbursement of out of pocket expenses
Fully remote working option available to suitably experienced candidate(s).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The administrative assistant will be assisting in general administrative support. They will have a close dialogue with key stakeholders, funders and donors to create relationships to help the organisation move forward.
The requirements for the job is basic office and communicating skills.
The administrative assistant should be keen on learning and developing new skills within the Organisation.
There will be opportunities to develop skills within several different units of the organisation such as; Marketing, Funding, Finance, HR and Legal.
The position will give the volunteer the opportunity to get insight into these different units, and the choice to develop oneself within the one (or several) that becomes of most interest, while at the same time getting versatile, transferable skills that can be applied throughout the organisation.
Main Tasks:
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Contact and communicate with stakeholders - explaining the organisational aims of the organisation and creating relationships and collaboration with other organisations.
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Assisting other volunteers in positions such as Marketing, Funding, Finance, HR and Legal.
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Administrative duties.
Required Skills:
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Microsoft word (Excel, Word, PowerPoint)
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Communication skills
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Team-working skills
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Delivers work of quality in a timely manner
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Self-driven
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Obtains a professional attitude
Training and Support Available:
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Office (Excel, Word, PowerPoint)
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Development within desired department
The volunteering program with QMC School requires a minimum of 16 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday.
Please note that this is a volunteering role
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Do you enjoy organising things and making this happen?
Are you able to volunteer a few hours a week?
Yes? We’d love to hear from you.
We’re looking for a further 12 admin volunteers to help with our daily operations. We have a variety of ways you can get involved:
- Responding to client requests and enquiries
- Managing and updating company databases
- Keeping track of partnership enquiries
- Maintaining internal, volunteer, and client records
- Drafting and mailing client correspondence and newsletters
- Organising events, scheduling meetings, and making travel arrangements
- Providing administrative support to other departments or projects as needed
- Performing other duties as agreed in advance
We’ve designed our volunteering programme to be flexible and adaptive to you. All volunteering is 100% remote and you’re supported fully by our team. You control what you do and how many hours per week you want to volunteer. Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.
Here’s some further information on what’s needed:
Are you over 18 and living in the UK?
You must be over the 18 years of age and live permanently in the UK. You must be a UK resident to apply for this role.
Do you have a laptop?
A laptop and a quiet space to volunteer is essential.
How much time can you give?
A minimum of 3 hours per week is required. We are flexible and like to work around you.
Training
We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role. After, you’ll have access to over 90 CPD accredited courses should you want to study further.
The client requests no contact from agencies or media sales.
A crucial role in supporting the operational functions of a unique wildlife rescue and rehabilitation charity. Requires a detail-oriented person with excellent organisational and communication skills, as well as a passion for wildlife.
Are you passionate about wildlife? Are you looking for a purpose-driven role where you can make a real difference? Do you have strong administration, communication and organisational skills that you could use to help a great cause?
Swan Lifeline is the oldest registered charity devoted entirely to the care of sick and injured swans in the Thames Valley and surrounding areas, and has cared for over 30,000 sick and injured swans. Our aims are to RESCUE, REHABILITATE and RELEASE injured birds, providing shelter and treatment for up to 180 at a time, returning them to the wild as soon as possible.
What are we looking for?
· Proven experience in administrative support roles.
· Excellent organisational and verbal and written communication skills.
· Self-starter, able to use initiative and manage own time / projects.
· Ability to multitask, prioritise tasks, and meet deadlines.
· Flexibility and adaptability to changing priorities and responsibilities.
· Team player, good interpersonal skills for diverse group of people.
· Passion for the mission and values of our organisation.
· Strong attention to detail, reliable and able to maintain confidentiality.
· Ability to represent the high standards of SLL working with the local community.
· Good IT skills, eg: digital filing, data protection safeguarding awareness. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
· Calm under pressure.
Skills
· Office and Administration Management
· General / operations management
· Volunteer management
· Data protection / GDPR
· Health & safety
· Safeguarding
Key Responsibilities
1. General Administrative Support:
· Taking rescue calls and dispatching rescuers
· Managing general public enquiries
· Volunteer scheduling – via a rota
· Managing vehicle records, booking MOT’s, Insurance.
· Managing rescue statistics.
· Maintaining and improving (eg: digitise) office systems (eg: filing).
2. Programme Support:
· Scheduling outreach sessions and liaising with external community groups.
· Assist in booking other individuals (eg: work experience) and groups (eg: schools) for visits to Swan Lifeline and build calendar of events.
3. Financial and Fundraising Administration:
· Assist with basic financial tasks eg: invoices, and expenses.
· Helping Fundraiser Manager with Grants admin.
· Ordering food and supplies.
4. Communication and Outreach Administration:
· Volunteer outreach and feedback.
Interviews are informal and in person or on Zoom.
What difference will you make?
Without managing our office and administration efficiently we will have significantly less time and resources to support swans who desperately need our help and face an uncertain future as a result of the Nature emergency and Avian flu. The work you do to ensure our administration is efficient and effective will really help us continue to sustain Swan Lifeline for the future.
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Charity Administrator / Manager / Trustee
Location: Remote
Job Type: Part-time
About Us:
The Spiritual Arts Foundation is a unique UK arts organisation dedicated to promoting the spiritual exploration of artistic expression. We believe in the transformative power of spirituality and the arts to inspire individuals and communities. Our organisation has over 90 professional creative members, including artists, authors, composers, singer-songwriters, filmmakers, and producers, 1200+ members within our ‘Spiritual Creatives’ Meetup group and a rapidly expanding volunteer management team of more than 40 writers, marketers, art historians, social media and digital marketing experts.
Position Overview:
The Spiritual Arts Foundation is seeking a highly experienced and knowledgeable Charity Administrator / Manager to join our team. The ideal candidate will have an understanding of charity law and regulations in the UK, along with extensive practical experience in setting up charities, Community Interest Companies (CICs), and Companies Limited by Guarantee (CLGs). In addition to possessing exceptional organizational and project management skills, the candidate should also have a genuine interest in spiritual subjects and a passion for making a difference in the world.
Responsibilities:
You will be required to:
- Provide expert guidance and support in the setup and registration of charities, CICs, and CLGs, ensuring compliance with relevant UK legislation and regulatory requirements.
- Consult with our legal team on the preparation of legal documentation, including governing documents, constitutions, and articles of association.
- Assist in the establishment of appropriate governance structures, and work with our HR team regarding the recruitment and training of trustees and board members.
- Assist our management and accounting teams to choose optimal bank accounts and obtain the necessary financial services for new charitable entities.
- Consult with our fundraising team to help implement our strategies for fundraising, donor engagement, and income generation.
- Offer strategic advice on staffing requirements, recruitment processes, and employment contracts.
- Help us to identify potential risks and opportunities associated with charity setup and operation.
- Keep abreast of changes in charity law, regulations, and best practices, and ensure that organizational policies and procedures remain up to date.
- Collaborate effectively with internal teams, external stakeholders, and regulatory bodies to achieve organizational objectives.
Preferred Qualifications:
- Proven experience in setting up charities, CICs, or CLGs in the UK, including a comprehensive understanding of the legal and regulatory framework.
- Knowledge of charity law, tax regulations, governance principles, and financial management practices.
- Effective communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- Demonstrated ability to work collaboratively in a multidisciplinary team environment, fostering a culture of trust and respect.
- Genuine interest in spiritual subjects and a commitment to promoting values of compassion, empathy, and social responsibility.
- Flexibility to adapt to changing priorities and requirements, with a proactive and solutions-oriented approach to problem-solving.
Why work with us?
- Highly cooperative & flexible team structure, filled with inspiring creatives and spiritual scholars.
- Self-promotion opportunities through the Spiritual Arts Foundations networking channels for artists and creatives.
- Gain personal fulfilment by contributing to spiritual growth and cultural enrichment as you support our mission.
- Enhance skills valuable in personal and professional life through hands-on involvement in spiritual arts initiatives.
- Build a network of like-minded individuals, fostering friendships, collaborations, and potential career opportunities in the arts and spirituality.
- Enjoy complimentary access to spiritual events, workshops, and experiences, deepening your knowledge and appreciation of the arts.
This position offers an exciting opportunity to play a pivotal role in the successful growth of The Spiritual Arts Foundation.
Please can you ensure that you answer our two additional questions, especially the question relating to your spiritual interests. Spirituality is a fundamental aspect of our community, and candidates must have at least some interest in the subject to be considered for the role.
The Spiritual Arts Foundation is a unique UK arts organisation dedicated to promoting the spiritual exploration of artistic expression.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes.
This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.
The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.
Accountabilities
Service Delivery – Client support tasks
· Support administrative staff and front line workers with data entry onto database system.
· Provide assistance at reception/in admin office answering and taking messages and transferring phone calls.
· To assist with filing and maintaining of administration records in an orderly user-friendly system.
· Support front line staff with administrative paperwork required for group sessions or group meetings.
· To assist with minute taking.
· To maintain confidentiality and data protection principles, raising any issues with your line manager as appropriate.
Additional tasks
· Engage in support and supervision provided.
· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.
This may vary depending on your specific team and time commitment.
Expenses
- Travel expenses (within 20 miles of the service)
- Up to £6.50 lunch expenses.
- Any additional expenses will need to be pre-agreed with placement supervisor.
Qualities
Below is a list of the qualities that we are looking for from volunteers:
· If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.
· Must be over 18 years of age.
· Ability to use computers and IT equipment.
· To have good verbal and written communication skills.
· To have a clear understanding and maintain a high degree of confidentiality.
· To have a clear understanding of how to set and maintain boundaries.
· To have the ability to reflect and receive feedback.
· To be reliable, flexible and committed.
· To treat individuals with respect and dignity.
· To have the ability to follow instructions.
· To be committed to own learning and development.
Checks required for this role
· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
· Enhanced DBS Check
· The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
SANE is looking for an Administration Volunteer to help with sending out fundraising event materials, franking, updating stationary and supporting the team. You will be part of the Fundraising & Marketing team a professional team that manages the full spectrum of fundraising, marketing, website and social media activities. This is a key role helping the team to work efficiently to raise awareness and much needed income to keep the charity running helping tens of thousands of people per year.
There are opportunities to develop your administration and organisation skills as well as learn how a charity.
The client requests no contact from agencies or media sales.
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Administration Volunteer for the Asian MS Group. Our Administration Volunteers are the linchpin for our local groups’ activities. They act as the first point of contact and they make sure all relevant information is circulated to other volunteers and members. And they play an important role in keeping our data and details up to date to comply with data protection legislation.
In this role you’ll develop your administration and organisation skills. Most importantly you’ll be help your local group run efficiently, so they can keep providing valuable services to our MS community.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Please apply online.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for someone to volunteer their time to being a Clerk for our small charity supporting children in the one of the poorest places on the planet to exit extreme poverty.
What will you be doing
As a key part of the governance of the charity, the commitment and energy you can bring to our Board will make a key difference to the charity and the children we support.
You will work closely with the Board of Trustees, especially the Secretary and Chair of the Trustees to help support our charity’s mission, in particular:
- Attend board meetings (virtually, held 6 times a year) and accurately record the decisions and actions in the meetings
- Coordinate agenda and papers for Trustee meetings
- Assisting in various compliance activities, such as coordinating the timely update of Chaffinch’s policies
- Provide ad-hoc admin support to the Trustees
What difference will you make
The Board of Trustees is responsible for the governance and strategic direction of the charity. An effective support mechanism is very important to ensure that the Board is able to deliver on its key objectives.
Chaffinch is still a relatively young charity (10 years) with a modest annual turnover. Many will overlook us as being insignificant amongst the larger charities. However, Chaffinch has scope to make a very real difference to the children of Kibera through our work empowering local people. Finding the right volunteer could mean the difference between a charity that helps a few young people and a charity that generates real opportunity and hope for children to build successful lives for themselves and future generations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Voluntary Administration Officer
ETS is a growing UK based Christian charity, which is looking to expand its discipleship and evangelism training throughout the UK.
We are looking for a person of faith, who can identify with our aims and has some experience with administration. Although this is a voluntary position, we anticipate that this role will be salaried at some point in the future.
The role will involve providing support for the two Directors in their weekly activities. This will involve emailing church leaders, providing database support, booking hotels and flights, organising events, PowerPoint presentations, zoom meetings, liaising with both our Fundraising and Marketing Officers, inputting financial data into a spreadsheet, and producing reports.
ETS is based in Peterborough, but we expect any applicant to work from home/remote (hybrid) and attend meetings over zoom. Therefore, we will only accept applicants who are UK based. There may be occasional team meetings at Allia Business Centre, Peterborough, but traveling costs will be reimbursed along with other approved expenses.
Salary: This is a voluntary role and you are expected to pay your own taxes
Hours of work: This is a part-time role of 2 days per week (10 hours) but can be carried out at different times during the week.
This contract is for one year, with the possibility of extension
Safeguarding: Appointment will be subject to a satisfactory DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers.
About the Role
Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.
Responsibilities in this role include:
- Providing information and advice to health and social professionals and service users
- Processing new referrals
- Navigating and inputting information into our secure database, handling client data and sensitive information
- Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
- Signposting and referring callers to appropriate alternative services as required
Who are we looking for?
The ideal volunteer will have:
- An understanding of the issues faced by people impacted by BPD, or willing to learn about this
- Excellent interpersonal and communication skills
- Good administrative and computer skills including proficient use of Microsoft Office
- A solid understanding of the importance of professional boundaries and confidentiality
- The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
- A flexible approach to your work
- Strong organisational skills and the ability to prioritise
Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role.
What can you gain from this opportunity?
As part of this role you will have the opportunity to:
- Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
- Develop skills in providing signposting, information and advice
- Gain knowledge of the support service options available to people in the UK
- Gain experience of multi-agency partnership working
We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role.
We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.
Mynshull’s Educational Foundation is committed to improving the life-chances of young people from Manchester and Salford, so they can grow up to fulfil their potential. Through the provision of small grants, we aim to reduce the barriers that young people face to education, skills and training.
We provide funding for young people aged 25 or under to help them obtain equipment, uniforms or experiences that support them in starting or continuing their education or training. Some examples include grants towards the cost of school trips and residentials, text books, stationery, apprenticeship equipment such as tools, and musical instruments.
We are currently recruiting for trustees to join our board. The right candidate will understand the challenges faced by young people in Manchester and Salford; this may be through their own lived experiences or through professional experience, for example in education or health and social care. The successful candidate will be passionate about improving outcomes for young people. Previous experience of being a trustee is not essential to this role.
A full role description and person specification can be found in the attached Recruitment Pack.
As a trustee you would be expected to attend a minimum of 4 board meetings (2 hours each) per year, as well as commit approximately 1 to 2 hours per month to reviewing applications for funding (this can be done remotely, online).
Mynshull’s Educational Foundation is committed to fostering an inclusive environment, where all trustees feel valued and empowered to contribute. We welcome applications from people of all backgrounds. We particularly welcome applications from people who have experience of using charity services or delivering services in Manchester.
For an informal discussion of the role, the foundation’s activities and what is involved in being a trustee, please get in contact.
This role is subject to pre appointment checks including a Standard DBS Check.
Gaddum (charity number 507162) provides administrative support and data processing for Mynshull’s Educational Foundation (Charity number 532334) which is an independent charity.
If you have any questions about your personal information and data, how it is used or stored, please do not hesitate to get in contact with us.
The client requests no contact from agencies or media sales.
How you can make a difference
Sense International is the only international non-governmental organisation dedicated to supporting people with deafblindness and their families around the world. Sense International’s work began in 1994 with the aim of sharing the knowledge and expertise of our parent organisation, Sense UK. Since this time, we have set up locally registered organisations in India, Kenya, Peru, Romania, Tanzania and Uganda. We have also established programmes of work in partnership with national organisations in Bangladesh and Nepal.
The fundraising team consists of seven members, and you will work alongside the team, getting involved in different projects and support with tasks as they arise.
Key Duties
- Support the Sense International team to deliver administrative tasks for a wide range of fundraising activities.
- Provide project support to the team in relation to donor stewardship, fundraising appeals, and approaches for major gifts to individuals, companies and charitable trusts and foundations.
- Conduct research to find donors for major gifts, corporate and charitable trust, and foundations. Assuring alignment to Sense Internationals charity mission.
- Draft donors thank you letters and communications.
- Help with fundraising materials such as reports, social media, and proposals.
- Support with administration of fundraising campaigns and events. For example, writing letters for auction and raffle prizes.
- Keeping mailing lists and donor contact details up to date on the internal database.
- Option to attend events, when required, for example London Marathon cheering post and annual Gala Ball.
- Maintain a confidential, sensitive, and discrete approach to personal, sensitive, and organisational information.
What your role will involve
- Helping the fundraising team raise funds to support deafblindness in 8 overseas countries.
- Representing the organisation in a positive professional manner, supporting the vision that no one is left out of life.
Will the role suit me? Yes, if you are:
- Experienced in working in an office environment.
- Able to demonstrate excellent written, and verbal communication skills with good attention to detail.
- Are confident using a PC, familiar with MS Word, PowerPoint and Excel and using e-mail/internet.
- Able to build good relationships and build rapport easily with a wide range of people.
- Confident to work on own initiative and dealing effectively with a variety of tasks.
- Respectful of others and their diversity
- Interested in supporting the work of Sense International and want to make a difference to people who have complex disabilities and are deafblind.
What can Sense offer me as a volunteer?
- Full training and support throughout your volunteering with Sense International.
- An opportunity to build your CV skills.
- A great opportunity to share your skills and experience.
- A chance to deepen your understanding of the great work we do at Sense International.
- A fulfilling flexible experience that can fit around your schedule, including remote working
Sense International's parent charity is Sense UK
About Sense UK
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.
Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together and provide opportunities for people with complex disabilities to communicate and experience the world.
Sense values
We include. We collaborate. We find a way. We challenge. We celebrate.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Admin Volunteer (Legacy & In-memory Fundraising)
Role summary
Are you looking to use your admin skills to make a difference? You’ll provide admin support to our Legacy & In-memory Fundraising team to ensure that our supporters receive exceptional supporter care.
About the team
The Legacy team, comprised of 4 staff members, sits within our High Value Partnerships division, alongside Philanthropy, Trusts and Foundations, Corporate Partnerships and Business Development.
Legacy gifts are a vital source of unrestricted income, and we are targeting significant growth. The legacy team are responsible for raising awareness of legacy & in-memory giving to acquire new supporters, stewardship existing supporters as well as the legacy administration of all legacy gifts left to Shelter and Shelter Scotland.
- Suggested involvement: Approximately 2 days per week between the hours of 9am – 5pm. We can be flexible around your commitments. We suggest joining us for a minimum of 6 months.
- Location: Either home-based or in your local Shelter building.
- Supervised by: Senior Legacy & In-Memory Executive
Main tasks
- Support with responding to legacy and in-memory enquiries by phone and post and manage the correspondence in the legacies email inbox.
- Ensure tailored thank you letters and communications are sent to our supporters, helping them feel thanked, valued and informed on our work.
- Thank online in-memory donations through Just Giving, MuchLoved and other ad hoc in-memory giving platforms.
- Sharing information about our free will writing service with our supporters and referring them our free will writing partner, the National Free Wills Network.
- Utilise the supporter database, Microsoft Dynamics 365, to ensure supporter records and legacy stage journeys are kept up-to-date.
Skills and Experiences Required
- Passionate about joining the fight for home.
- Ability to use Microsoft Office applications such as Word, Excel, PowerPoint, email and internet.
- Comfortable with using supporter databases, Microsoft Dynamics 365, or similar.
- Excellent communication and listening skills.
- Proactive and well organised.
- Willingness to follow Shelter’s policies including Volunteering, Data Protection, Confidentiality and Equality & Diversity.
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now. Together with individuals, in communities and across society, we will lead the way for a safe home for all. But we need your help to do it.
Benefits of volunteering with Shelter
- Join our fight against bad housing and homelessness and become a force for change!
- Build your confidence and develop transferable skills and experience.
- Meet new people and be part of a great team.
Induction, learning and development
To enable you to take part in this opportunity we will:
- Provide you with a Volunteer Handbook and relevant information/policies.
- Provide an induction into the role.
- Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy.
The client requests no contact from agencies or media sales.
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Merton and Lambeth. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the issues challenging our clients and communities, as well as promoting the improvement of policies and practices that affect people’s lives both locally and nationally.
We were one of the first Citizens Advice services to open our doors in 1939. More than 80 years on, our support and services are as important as ever. We support people to resolve their advice problems and change their lives for the better. We do this on a free, confidential and impartial basis.
The Admin Volunteer role will support the Advice team in our Merton offices by
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Processing client paperwork
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Contacting clients to schedule and confirm appointments
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Contacting clients to check any outcomes
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Typing up client letters, ensuring full accuracy
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Printing and scanning client documents
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Updating service spreadsheets and database
Aim of this role:
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Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
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Increase your employability
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Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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Volunteer with a range of different people, independently and in a team
Locations
Merton offices (Mitcham and Morden), as well as outreach locations across Merton
What do you need to have?
You do not need specific qualifications or skills but you will need to:
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Be friendly and approachable
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Respect views, values and cultures that are different to your own
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Have good IT skills
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Be willing to learn about and follow Citizens Advice Merton and Lambeth aims, principles and policies, including confidentiality and data protection
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Be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer.
Training and Support
You will receive comprehensive training for this role and learning will continue through various methods of training. We will also reimburse all reasonable travel costs.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
How to apply
If you are interested in the role and joining us, we would be delighted to hear from you. Please see the link to our website for the full role descrition and how to apply by 6pm, Monday 6th May.
We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.