Administrative support volunteer volunteer roles

The Bromley Experts by Experience Secretary will play a vital role, working with the Chief Executive Officer (CEO) and Chair of Trustees. You will help the Trustee Board carry out their duties in an efficient manner, ensuring all governance documents and procedures are followed. The Secretary will ensure the smooth and efficient running of accessible trustee board meetings and will be the Trustee responsible for leading preparation, administration, and delivery of the AGM.

The Secretary will ensure the trustees recognise and complete relevant actions related to their decisions, and that all decisions made by the trustees comply with the relevant legislative and regulatory requirements the charity is subject to, are in accordance with Bromley Experts by Experience’s governing documents, reflect the aims of the charity, and continue to provide benefit to our members, beneficiaries and local Deaf and Disabled people.

Working closely with the Chief Executive Officer (CEO) and Chair of Trustees, the Secretary will ensure the charity meets all its regulatory requirements, has strong governance and foundations to enable Bromley Experts by Experience to achieve as much as we can in future.

IMPORTANT: As a Deaf and Disabled People’s Organisation, our governing articles require that our staff, trustees and volunteers bring with them lived experience of disability (self-identified or otherwise). See how we define this below.

Responsibilities of the Secretary:

• Prepare agendas in consultation with the Chair and CEO.
• Ensure arrangements for meetings are met including hybrid arrangements and access requirements of attendees.
• Receive agenda items from other Trustees and circulate agendas and any supporting papers in good time.
• Check that quorum is present at each meeting (including hybrid attendance)
• Minute meetings, circulate draft minutes and action points to Board members.
• Ensure the Chair signs (electronic or wet) minutes once approved.
• Check Trustees have carried out action(s) agreed.
• Circulate agendas and minutes of the annual general meeting (AGM) and any special or extraordinary general meetings.
• Ensure up-to-date records are kept of Trustee Board membership.
• Ensure the board fulfils their duties and responsibilities for effective charity governance in line with Bromley Experts by Experience’s policies and the requirements of the Charity Commission for England and Wales.

• Ensure X by X Bromley activities benefit its members and beneficiaries.
• Support and advocate for X by X Bromley’s mission, vision and values.

What we ask of you:

• The Secretary should expect to serve for a minimum of 12 months.
• The Secretary is required to attend scheduled meetings with some ad hoc meetings where necessary.
• It is anticipated that the time commitment will be an approximate average 2.5 hours per week. This will mainly comprise of:
  • Board meeting attendance (plus preparation and minutes) every 8 weeks.
  • AGM attendance (plus preparation and minutes)
  • Supporting our annual Disability Pride event.
  • Occasional scheduled meetings with senior staff and/or Chair.
• As we are a very small charity, there could be occasions when extra time will be required (e.g. during the planning of new projects or dealing with any particular difficulties that arise), or where additional support would be appreciated (e.g. attending events, meeting members at project days).

Key Skills and Qualities:

• Lived Experience of disability (can be self-identified)
• A belief that Disabled people can and should be actively welcomed and included in our communities. An understanding that it is barriers in society that make that harder. This is called the Social Model of Disability.
• Strong organisational skills.
• Experience of how Trustee Boards operate and of effective charity governance
• An understanding of how to make meetings accessible.
• Experience of minute-taking and strong record keeping skills.
• Accuracy and efficiency with an eye for detail.
• Good interpersonal and communication skills, communicating in a way that is accessible to you.
• Possess and demonstrate integrity, objectivity, accountability, and honesty.
• An effective team worker, contributing an independent perspective.
• Understanding of the legal duties, responsibilities and liabilities of trusteeship, the Secretary role, and the financial aspects of running a charity.
• A genuine interest in local communities and people.
• Commitment to Bromley Experts by Experience’s aims, objectives and values.

The Secretary must be legally eligible to stand as a registered Company Director and Charity Trustee. Having had previous experience as a trustee of a voluntary organisation is an advantage.

The Secretary will require a DBS Check to be completed.

We are looking for trustees who will offer challenges, experience, and expert knowledge to help us think differently. We are looking for individuals who will take an active role in the governance of the Charity and support our expansion objectives - to remain financially stable whilst actively growing our volunteer network, our geographical coverage and our paid services to increase the number of families and young people we can support each year.

Person specification:

• Good, independent judgement and strategic vision.

• Commitment to the organisation and a willingness and ability to devote the necessary time & effort to the role.

• An understanding of, or interest in, special educational needs and disability affecting children and young people and their families.

• Skills to analyse proposals, examine their strategic consequences and make concise recommendations as part of the Board.

• Ability to cooperatively work with the whole team of trustees, and with employees and volunteers.

• Willingness to speak your mind and appropriately challenge other trustees and employees; but also listen to the views of different people before reaching a decision.

• Secure personal access to digital communication technology with an ability to competently and efficiently use those resources.

• Willingness to be available to employees for advice and enquiries on a scheduled or ad-hoc basis.

The ideal applicant would also possess the following:

• Extensive networks, and a willingness to draw on contacts as appropriate.

• Experience of working at a senior management / leadership level.

We are keen to hear from anyone who has a passion for our cause and feels that their experiences and expertise could be beneficial to our Board.

If you would like to be considered, please contact us for an application form link and provide a copy of your CV.

The application process will comprise of a two-stage interview, followed by referencing. We anticipate that successful applicants will be invited to join the Board in Autumn 2025.

We look forward to hearing from you.

Looking to gain experience in the conservation sector and inspire people in Gloucestershire to stand up for nature's recovery? You’ve come to the right place!

We have two Wild Trainee roles currently vacant within our Engagement and Communications team – could you join our team?

The Wildlife Trusts have recognised that for nature to be put into recovery, we must better engage and inspire people on a local level – these roles form part of the Wild Trainees Programme, which is designed to provide valuable experience for young people in delivering nature’s recovery through practical work, communications, evidence, and engagement.

The Communications Wild Trainee will work across the organisation and support the Communications and Marketing team to produce inspiring content that influences Gloucestershire to grow more connected with nature.

You can view the Community Action Wild Trainee role here:

Our Community Action and Communications Wild Trainees will work closely throughout their traineeship, collaborating and developing skills from all areas of Gloucestershire Wildlife Trust.

How to apply: Please send us your CV and cover letter outlining why you’d like to be considered for the role and what applicable key skills and you have

Application deadline: Tuesday 30th September 2025

Date of interviews: Tuesday, 7th October 2025

Being a charity we hope all recruitment agencies will appreciate that we want to save money where possible - so thank you, but unless we get in touch, we don't need you help with this role quite yet.

At Finance Innovation Lab we believe in a financial system that serves people and planet. Our financial system has become disconnected from the real needs of people, the environment, the wider economy and society. It doesn’t have to be this way. Could you help us change it?

About the roles

We’re looking for up to three new trustees to join our board from January 2026. Fully remote participation is possible.

You'll use your expertise to help the Lab be more effective and impactful, while gaining insights into our work and experience of charity governance and leadership. During 2026, there may also be an opportunity to take on the role of Chair, co-Chair, or Vice Chair.

All roles are voluntary, with reasonable expenses reimbursed, including childcare or other caring costs if this is needed to attend meetings.

Who are we looking for?

We’re looking in particular for people with experience in:

• Financial sector policy: at the Lab, we work to change the policies and rules which shape and govern the financial system, so it can deliver more socially, economically and environmentally just outcomes. Do you have experience developing, influencing or driving government policy, legislation or regulation for the financial sector?  This could be either from within or outside the mechanisms of power. Could you help us to achieve our goals?

• Communications: effective communications are key to our work, and an area where we're looking to grow and improve. If you've got experience in media or digital comms, and would be willing to support and mentor the team as we develop our skills and capacity, we'd love to hear from you.

• Fundraising: the majority of our funding currently comes from trusts and foundation grants, plus we’re working on building our earned income streams. In future we’d also like to explore individual giving. Do you have relevant experience in these areas you’d enjoy sharing?

We’re also keen to hear from candidates with the relevant expertise to join our Finance and Operational Risk Committee, and/or our Justice, Equity, Diversity and Inclusion working group. You can read more about these in the attached Trustee Recruitment Pack.

We recognise that people's backgrounds and the identities they hold have a significant effect on the ways that they experience and are impacted by the financial system. We know that our own work will be stronger if it is directly informed by a diversity of perspectives, including from those most negatively impacted by the current financial system. We therefore particularly welcome applications from people with backgrounds or identities that are currently under-represented on our board and team, including those from Global Majority backgrounds, neurodivergent people, disabled and/or chronically ill people, those with lived experience of financial exclusion, and women and non-binary genders. For info, you can find the results of our 2024 diversity survey results on our website.

You must feel confident in supporting the team and the board by providing advice and input on your areas of expertise, based on your experience. However, previous experience of serving on a board of trustees is not required, and we provide training and mentoring on fulfilling the obligations required of a trustee.

Our Commitment to Justice, Equity, Diversity and Inclusion

We believe that justice, equity, diversity and inclusion are fundamental to what we are trying to achieve.

We are committed to providing equality and fairness for all and not to discriminate on any grounds, including gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, mental health, religion or age.

You can read more about this, including the concrete steps we commit to during this process, in the Trustee Recruitment Pack.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to develop an online food bank, allowing people access to a food bank that may not get help through their local council/Job Centre and may only want to use the service online.

People may want to use the online service of a food bank for many reasons, whether due to disability or not. 

The role of Project Co-ordinator role will oversee this project with guidance and input from the trustees, lived experience board members and with the support of other co-ordinators that are relevant to the outreach, funding and running of the service.

You do not necessarily need experience of this kind of role but good attention to detail and task management potential will be key, we can work the rest out together. If you like the idea of this, please get in touch with us and we can arrange an informal chat.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Learning and curriculum designers wanted to help East London Waterworks Park deliver its environmental learning goals.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for volunteers to develop learning content and resources, such as lesson plans and educational materials, to support our environmental learning goals. This role will focus on creating school-friendly resources for our website and collaborating with educators to enhance our offerings.

The role would include:

• Developing online learning resources for our website (on-going project)
• Designing or tailoring existing lesson plans and activities for schools 
• Supporting the creation of ELWP’s Under 18s volunteering policy
• Supporting outreach efforts to promote ELWP’s existing learning programmes

Schools, universities and youth groups we've collaborated with include:

• Waltham Forest College 
• Henry Maynard Primary School, Walthamstow
• Buxton School, Leytonstone
• Kingsmead Primary School, Hackney
• Daubeney Primary School, Hackney
• UCL 
• Royal College of Art
• University of Westminster 
• Project Zero
• Voyage Youth 
• Loyola University Chicago 
• Vanderbilt University Nashville

We're looking for people to lead on these projects and facilitate the direction of the learning working group.

The Learning Circle currently meets monthly on a Wednesday evening at 8pm for an hour on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

Ideal candidates have experience in curriculum design, teaching, or educational resource development. Creativity, strong writing skills, and an understanding of outdoor or environmental education will be valuable. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role.  

Your support will help young people and learners improve their environmental knowledge of design and research as well as contributing to our community-owned park. This will in turn provide a sense of stewardship over the land once the park is created and student's ideas have been built into the park. Creating learning projects with educational institutions will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. 

You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds. By volunteering in this role, you will help shape the future of East London Waterworks Park as a community-led environmental learning space. This will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. If you’re interested in joining us, we’d love to hear from you!

Volunteer Social Media Content Producer

Location: Haggerston and other SCT sites in East London

Time Commitment: Flexible

Reports to: Director of Fundraising, Marketing and Communications/Digital Marketing and Communications Manager.

About Us

Based in East London, we have supported people affected by homelessness and addiction for sixty years. We provide a residential addictions treatment programme and counselling, a training and development service, supported housing, and a Housing First service.

Our approach is trauma-informed, holistic and compassionate. We enable people to build strong foundations for the future and discover new skills, improve confidence and self-esteem, and improve physical health and mental well-being. All are vital to establishing a lasting recovery from homelessness and addiction and creating a more fulfilling life.

Our nine charity shops and two social enterprises, put us in the heart of communities across East London.

Role Overview

We are seeking a creative and enthusiastic Volunteer Social Media Content Producer to help us craft engaging, mission-driven content for our social media platforms. This is a great opportunity for someone who loves storytelling, creating digital content and wants to use their skills to support a meaningful cause.

Key Responsibilities

As part of the Fundraising, Marketing and Communications team, key responsibilities include:

· Developing original content for platforms such as Instagram, Facebook, Twitter, YouTube and LinkedIn.

· Creating graphics, short videos, reels, stories, and written posts that align with our brand and messaging.

· Collaborating with teams across SCT, including SCT retail, to plan and execute content calendars and campaigns.

· Repurposing existing materials into social media-friendly formats.

· Staying informed about social media trends and suggesting creative ways to increase engagement.

Skills & Experience

· Experience in content creation for social media (personal, academic, or professional).

· Proficiency with tools like Canva, Meta, CapCut, or similar.

· Strong visual storytelling and writing skills.

· Ability to work independently and meet deadlines

· Passion for social impact and a good understanding of social media platforms.

What We Offer

· A chance to make a real difference through your creative work.

· Opportunities to build your portfolio and gain experience in nonprofit communications.

· A reference or recommendation upon successful completion of the role.

· Flexible hours and a supportive, collaborative team environment.

About UK Reads

UK Reads is the UK-based charity of the global non-profit World Literacy Foundation, which works to eradicate illiteracy and promote equitable access to education worldwide. In the UK, we focus on closing the literacy gap for children from underserved communities, ensuring that every child has access to the literacy support they need to thrive academically and personally.

We deliver high-impact literacy programmes, distribute free books, and partner with schools, libraries, and community organisations to foster a lifelong love of reading. 

About the Pen Pal Project

The Pen Pal Project empowers children aged 7–16 to become confident communicators by engaging them in creative, meaningful letter writing. UK pupils are matched with peers in Nigeria and other Sub-Saharan African countries to exchange letters over six structured sessions throughout the academic year.

The project supports pupils in:

• Developing core literacy skills (reading, writing, sentence structure, vocabulary)

• Strengthening confidence, empathy, and communication through storytelling

• Learning about different cultures, family structures, traditions, and daily life in another part of the world

• Practising both written and spoken English in an encouraging, low-pressure environment

Each school cohort follows a themed session plan exploring topics such as identity, youth culture, food, heritage, health, and hobbies.

Sessions are delivered by trained volunteers, with support from teachers and UK Reads staff.

Role Overview

As a Writing Session Coordinator, you’ll play a key role in supporting literacy, creativity, and inclusion in schools. You’ll work directly with students to help them explore personal expression, read incoming pen pal letters, and craft thoughtful responses.

This role is ideal for someone passionate about education, communication, cultural exchange, and making a difference at a grassroots level.

Responsibilities

• Facilitate six themed writing sessions at a primary or secondary school in London (sessions take place during school hours)

• Create an inclusive and welcoming atmosphere where all students feel safe to write and express themselves

• Support pupils with varied literacy levels, including those with special educational needs (SEND), English as an additional language (EAL), or lower confidence in reading/writing

• Guide pupils in reading and responding to letters received from international pen pals

• Encourage vocabulary development, sentence structure, and narrative skills using the provided facilitator resources

• Use creativity and cultural awareness to promote engagement and curiosity

• Complete light administrative tasks (~1 hour per session), including:

  • Reviewing students’ letters for safeguarding

  • Submitting short post-session reflections or feedback forms

• Attend a short online training session and stay in communication with the UK Reads team

Time Commitment

• Approx. 6-8 hours/month over the academic year

• Each session includes:

  • ~1 hour in-school delivery time

  • ~1 hour admin/reflection time

• Plus training, planning, and communication time as needed

• Sessions are typically spaced two per academic term (six total)

Volunteers are matched with one school and are expected to complete the full six-session cycle to ensure continuity and build rapport with pupils.

Who We're Looking For

We welcome volunteers from a wide range of backgrounds. You don’t need formal teaching experience — just commitment, empathy, and a passion for helping young people thrive.

Essential:

• Strong spoken and written English

• Comfortable working with children and young people in a school setting

• Reliable, organised, and able to follow session plans

• Open-minded, culturally sensitive, and adaptable to different learning styles

• Able to commit to a minimum of 6 sessions over the academic year (during school hours)

• Based in London or able to travel to schools across the city

• Willing to complete a DBS check and safeguarding training

Desirable (but not required):

• Experience in education, youth work, creative writing, literacy support, or mentoring

What You’ll Gain

• A highly rewarding volunteer experience with visible impact on young learners

• Full training and a ready-to-use facilitation guide

• Support from a dedicated project coordinator throughout your placement

• Reimbursement of reasonable travel costs

• A reference upon successful completion

• The opportunity to be part of a meaningful international exchange project

• Connection to a network of volunteers and educators working toward literacy equity

Safeguarding & Inclusion

We are committed to child protection, safeguarding, and inclusive learning environments. All letters are reviewed by facilitators before being exchanged. Volunteers must complete a DBS check and basic safeguarding training before beginning their placement.

We value lived experience and encourage applications from those who reflect the communities we serve, including volunteers from Black, African, Caribbean, and diaspora backgrounds.

Intern Position Description

We're seeking twenty-five driven and resourceful Fundraising & Grant Writer Interns (Unpaid) to join and support our mission through strategic fundraising, grant applications, and investment.  This role is ideal for a self-starter who excels in a dynamic sales and marketing environment, striking a balance between independent work and collaboration.  You will play a key role in securing funding opportunities by supporting grant applications, refining pitch materials, and identifying potential funders and investors.

Our internships

Our internships are primarily designed for students and recent graduates seeking practical work experience to enhance their skills and career prospects.  If you are a foreign student, please check with your institution and seek legal advice to ensure compliance with the conditions of your student visa, as we don't give legal advice on student visas.

Duration:

Our internships can vary in length, ranging from six months to a year, with many lasting two years or more. Time commitment is 10-20 hours per week (flexible based on project needs).

Paid vs. Unpaid:

We only offer Unpaid internships due to financial constraints.  If you come from a low-income background or are a care leaver, please get in touch with us to discuss whether we can cover your expenses.

Intern Key Duties and Responsibilities:

Interns work under supervision and don't have full responsibilities.  You will combine studies and work to gain practical experience.

1. Grant & Funding Applications – Assist in searching, writing, editing, and submitting funding and grant proposals to secure funding.
2. Investment Opportunities – Identify and support AHO for investment programmes and funding opportunities.
3. Pitch Deck & Business Plan Enhancement – Edit and refine pitch decks, business plans, and executive summaries to make them funder and investor-ready.
4. Developing and executing marketing strategies involves researching target funders, donors, and investors; analysing market trends; and creating plans to reach potential customers. 
5. Managing marketing campaigns involves overseeing the creation of marketing materials, coordinating promotional activities, and managing budgets. 
6. Creating content involves writing website copy, blog posts, social media updates, and other marketing materials. 
7. Managing social media involves creating and scheduling posts, engaging with followers, and monitoring social media performance. 
8. Investment & Funding Sourcing – Research and identify potential investment funds and donor opportunities for AHO projects and programmes.
9. Content & Proposal Development – Tailor responses for funding applications and update existing materials to align with specific opportunities.
10. Analysing results: This involves tracking key performance indicators (KPIs) and reporting on the effectiveness of marketing campaigns

Training and Personal Development

We will enrol you on the following courses during your time with us:

1. Level 1: Award in Volunteering (Ofqual, Gateway Qualifications accredited)
2. Certificate in Grant Writing for Non-Profits (Training Express, CPD)
3. Graduate Certificate in Grant Writing (London School of International Business)
4. Professional Certificate in Healthcare Grant Writing, London School of Business and Administration
5. Workshops, webinars, and boot camps in fundraising and grant writing as part of your continuous professional development.

Qualifications and Experience

No prior experience in fundraising and grant writing is required, but you must possess the following to be accepted:

1. Qualification: Studying or a recent graduate in any subject at an accredited UK university or college
2. Communication: Excellent verbal and written communication skills are essential for interacting with funders, potential donors, and investors, as well as for creating marketing materials and communicating effectively with stakeholders. 
3. Persuasion and Negotiation: The ability to influence funders, potential donors, and investors and secure deals is crucial. 
4. Creativity: Developing innovative marketing campaigns and content requires a creative approach. 
5. Interpersonal Skills: Building rapport and establishing strong relationships with clients, colleagues, and other stakeholders is vital. 
6. Sales and Marketing Techniques: Understanding and applying various sales and marketing techniques to achieve targets. 
7. Product Knowledge: Having a thorough understanding of the products or services being sold. 
8. Analytical skills: The ability to analyse data and track campaign performance is crucial. 
9. Adaptability: Being able to adjust to changing market conditions and customer needs
10. Organisational skills: Managing multiple tasks and campaigns requires strong organisational skills. 
11. Pitch deck: Crafting compelling business plans and pitch decks
12. Accelerator and Investment: Completing startups for accelerators or investments
13. Copywriting: Strong copywriting and business writing skills with exceptional attention to detail
14. Time Management: Effectively managing their time and workload to meet deadlines. 

This is an excellent opportunity for someone passionate about fundraising, social impact, and business development.  If you're eager to apply your skills to drive meaningful change, we'd love to hear from you!

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in Bromley and 50 + in Greenwich. Our advisors provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Provide information and signposting to older people living in Bromley and Greenwich and provide admin support to the Information and Advice Team, helping to keep the information resources up to date.

What will I be involved in?

• Answering calls and basic enquiries coming into our Information and Advice Service, full training is provided. Present and discuss information with the client in an accessible manner.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Identify and research information relevant to the user’s situation, drawing on resources available.
• Being online and knowledgeable of Microsoft packages and the use of emails
• Liase closely with the Advice Case Supervisor, other advisors, and wider staff team. Seeking guidance and support where required.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.   

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Interested in learning and developing new skills required of the role. Demonstrate that you are interested in what the client has to say by communicating respect and warmth.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.

We are seeking new Trustees to help guide our next chapter. We are particularly keen to hear from people with experience in fundraising, finance, property, charity management, or with lived experience that reflects the voices of our members. We also warmly welcome applications from younger people, those from UKME/Global Majority Heritage backgrounds, and people with disabilities, who are currently under-represented on our Board. This is a rewarding opportunity to use your skills and insights to strengthen a much-loved community charity and shape its future.

1. About Katherine Low Settlement
Katherine Low Settlement is a much-loved, busy charity that has been at the heart of the
community in Battersea, South West London, since 1924. Our recent-released
documentary, The Heart of Battersea – 100 Years of Katherine Low Settlement, brings our
century of work to life through the voices of members, staff and volunteers.
We support local older people and children, young people and their families from
sanctuary-seeking backgrounds. With an annual turnover of around £1m, our small team
of 32 mostly part-time staff, along with over 120 volunteers run a range of our own
community services. We campaign for social change and we support other charities and
communities to thrive. Our building is used for community activities and events by
over 500 people a week, and our rooms are available for hire at affordable rates. KLS is
funded from supporters, trusts and foundations which enable us to achieve our goal to
reduce poverty and isolation and bring Battersea together.
The Settlement is situated on Orville Street and Battersea High Street and aims to serve
the communities of SW11 and SW8, which includes areas of significant deprivation
alongside some of the most prosperous neighbourhoods in the country. Its vision is to
bring people together, to discover a common humanity in the process and to work together
for some of the most vulnerable people in London.

2. The Board of Trustees
The Board of Trustees is the legal guardian of Katherine Low Settlement to ensure that
KLS complies with its governing document (Memorandum and Articles of Association),
charity law, company law and any other relevant legislation or regulations.
The Board of Trustees is responsible for directing the Settlement’s strategy and vision, for
overseeing the work of its Chief Executive and Staff, and for settling policy, administering
its finance and offering advice and support in the delivery of services. The board is
currently made up of seven serving members, and has vacancies for up to three new
Trustees, to a maximum of ten. Trustees are appointed by the Annual General Meeting for
a period of three years, renewable by mutual agreement.
Gaps we’re looking to fill
The Trustees have identified gaps in its membership in terms of experience of fundraising,
finance, property, charity management and the voice of Settlement members. The board
also recognises that it lacks diversity and lived experience, particularly in representation by
UKME/Global Majority Heritage people, younger people and those with disabilities. Most of
all we are looking for willing and able trustees who are aligned with our vision, mission and
values and who are committed to this local community of Battersea.

3. Key Responsibilities of Trustees
Trustees are expected to:
▪ Formulate and review regularly the strategic aims of the Settlement in accordance with
its legal objects, and to ensure the policy and practices of the Settlement are in keeping
with its aims.
▪ Monitor the performance of the charity against the agreed strategic aims.
▪ Ensure that the Settlement functions within the legal and regulatory requirements of a
charitable organisation and strives to achieve best practice.
▪ Act as guardians of the charity’s assets, tangible and intangible, taking all due care
over their security, deployment and proper application.
Within that broad responsibility, shared among the Trustees, the main tasks and
accountabilities include:
a) Formulating and reviewing strategic aims
▪ Ensure the Settlement has a clear vision, mission and strategic plan, and that there is a
common understanding of these by Trustees and management.
▪ Work with management to formulate the business, operational and other plans
necessary to support the vision, mission and strategic objectives.
▪ Agree and review the Chief Executive’s annual and longer-term objectives, to ensure
that these support the vision, mission and strategic priorities.
▪ Agree policies which support the vision, mission and strategic priorities of the
Settlement, and monitor their implementation.
▪ Follow best practice as recommended by the Charity Commission.
b) Monitoring Performance
▪ Appoint the Chief Executive and ensure there is appropriate investment in their
professional development.
▪ Agree the method for measuring objectively the progress of the Settlement in relation
to its vision, mission and strategic priorities, business plans and annual targets, and to
receive regular reports from the Chief Executive and senior staff on the performance of
the Settlement.
▪ Ensure that the views of members on the Settlement’s performance are regularly
gathered and considered by the Board.
▪ Hold the Chief Executive to account for the management and administration of the
Settlement.
▪ Ensure that the Chief Executive receives regular, constructive feedback on their
performance in managing the Settlement and in meeting annual and longer term goals.
c) Legal and Regulatory Compliance
▪ Ensure that the Settlement complies with all legal and regulatory requirements.
▪ Has a sound grasp and awareness of its duty of care in safeguarding and that policy
and practice are aligned to make the Settlement a safe place for members, especially
children and vulnerable adults.
▪ Understand the rules and constitution that govern the Settlement, and to review the
effectiveness of such rules and constitution periodically.
▪ Agree the levels of delegated authority, whether to the Chief Executive, the Chair, ViceChair and Treasurer of the Board, or to other groups or individuals.
d) Guardians of the Settlement’s Assets
▪ Ensure that the Settlement has satisfactory control systems and procedures for holding
in trust for the beneficiaries all monies, property and other assets.
▪ Ensure that monies which are invested on behalf of the Settlement are well-managed,
within the constraints of the law and ethical and other policies laid down by the Board.
▪ Ensure that the major strategic and operational risks to which the Settlement is
exposed are reviewed annually and that systems have been established to mitigate
these risks.
▪ Ensure that the income and property of the Settlement are applied for the purposes set
out by law and for no other purpose, and with complete fairness between people who
are eligible to benefit.
▪ Ensure that intangible assets such as organisational knowledge and expertise,
intellectual property and the Settlement’s good name and reputation are properly
safeguarded.
e) Promotion of the Settlement and Engagement with Stakeholders
▪ Be prepared to act as an ambassador for the Settlement when asked to by the Chief
Executive or Chair of Trustees, and to work within an agreed brief.
▪ Attend events as an ambassador for the Settlement, to network and promote the work
of the Settlement.
▪ Seek at all times to raise awareness of the work of the Settlement to potential
beneficiaries.
▪ Assist with fundraising and awareness-raising through appropriate speaking and
networking events, with support and training as appropriate.
4. Recruiting Trustees with particular experiences
As part of a regular process of self-audit, the Trustees have identified a particular need to
recruit Trustees with experience of:
▪ Fundraising – from the perspective of either charitable trusts or high net worth
individuals or both, to help maximise our chances of success in fundraising activities
▪ Finance – to be a second finance Trustee, in addition to the Treasurer
▪ Property and general management – to help us to maintain, refurbish and develop
plans for our historic building
▪ Charity experience – to bring knowledge of financial and operational management in
that sector
▪ Lived experience - Ensuring the perspective of volunteers, members and alumni is
represented in decision making
Although the Board is very effective, it lacks significant diversity, which diminishes its
capacity to be even more effective. The Trustees would therefore particularly welcome
interest from those from UKME/Global Majority Heritage backgrounds, younger people and
people with disabilities, all of which are under-represented on the Board.

5. Person Specification
Expressions of interest are invited, in writing, with examples of experience in these areas :

Essential Experience & Skills

• Willingness to devote the necessary time and effort
• Ability to contribute to the strategic vision and direction of KLS
• Ability to work as an active and vocal part of the Trustee board
• Effective communicator – both verbal and written 
• Willingness to be available to staff for advice and enquiries 
• Committed to KLS’s mission, vision and values and its work 
• Knowledge of Battersea / Wandsworth

No prior experience is needed. Full training and support will be given.

6. Further Information

• Katherine Low Settlement is committed to equal opportunities.
•  All offers to volunteer at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS may ask for an enhanced DBS check.
• You will adhere to matters of confidentiality concerning this role and the KLS team.
•  An induction is given. This includes sharing KLS policies and procedures relevant to each post. 

Purpose of the Role:

We seek a Web Manager (Unpaid Volunteer) to support our website upgrade, digital and fundraising strategy, manage WordPress sites, optimise user experience, and drive results through improved web performance.  You'll identify new projects to develop innovative products that generate revenue for the business.  This is a key role in which your expertise in digital marketing, web management, SEO and traffic conversions is required.

Key Responsibilities:

• Manage and optimise WordPress sites: Ensure consistency in brand messaging across all web properties, optimise user experience (UX), and maximise conversion opportunities.
• Revamp donation system: Develop our new fundraising system using Stripe donations and ensure compliance to prevent scam donations and money laundering.
• Regular updates and improvements: Stay ahead by reviewing and updating web presence, emerging trends, and best practices.
• Develop and install a Membership system for people joining AHO. AHO is becoming a membership organisation to empower members to decide how AHO is managed and to generate income through membership fees.
• Build and develop an Online Shop. The first stage is a Virtual Online Shop selling project items instead of money, for example, selling bricks to build a hospital instead of asking for money.  The second stage is an Online Shop selling physical African foodstuffs, clothing, etc..
• Design and build health tools, such as BMI Index scales, health quizzes, medical screenings, assessments, and questionnaires, to enhance the website's interactivity and educational value.
• Expand and add new sections to the current website, such as the Projects and Impact sections, showcasing our projects and their impact through stories, videos, and case studies.
• Performance Optimisation: Enhance search engine rankings and overall website performance using expert-level SEO.
• Analytics and reporting: Track and analyse web traffic, sales metrics, and marketing data to measure success, forecast trends, and provide actionable insights to the bus.

References

Due to the nature of this role, references will be sought before the interview and offer.  We will conduct enhanced DBS checks for criminal convictions and local police cautions.

VOLUNTEERING IS NOT A PAID JOB

All our Volunteer Opportunities are unpaid or unsalaried. Do not apply if you seek a paid position or intend to negotiate a compensation package with us.   Volunteering allows individuals to contribute their time to society at no cost while gaining the experience they need when applying for future paid positions.

Would you like to become a Trustee?

Each year we seek new volunteers to join our board of trustees, bringing with them the skills and experience we need to work for a better future for nature, people and the green spaces we all love across Rotherham and Sheffield.

As well as an enthusiasm and passion for our work, we are looking for people with the skills to help govern the Trust.Experience of working in a decision-making group is very helpful as well as a good local knowledge of Rotherham and/or Sheffield. You would need to be able to commit to attending our Annual General Meeting (held in October) and at least four board meetings per year, which require some preparatory work..

This year we are especially keen to hear from people:

• Have expertise in strategic HR, staff health & wellbeing support
• Commercial, business acumen, profit for purpose experience (with reference to our consultancy)
• Have a good knowledge of communities and/or natural environment in Rotherham
• Can represent more of our diverse community in Sheffield & Rotherham

To find out more have a look at the role description visit our website

The VP's role is to aid the president with all of their responsibilities in overseeing the chapter. VP might help run the chapter and become responsible for some activities. Helping to coordinate their committee to ensure that all of the needs of the charity are met and the law, constitution and handbook are not broken.

This role is important in order to have a smooth running chapter, so that the magic of our visits are at their full potential! We are searching for a enthusiastic and hard working volunteer to support the President in London!