• Are you looking for volunteer roles ?

    Go to volunteering section

439

Administrator and development jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Citizens Advice Liverpool, Liverpool (On-site)
£26,952 per year
Posted 1 day ago
Closing in 3 days
Colchester Methodist Circuit, Colchester, Essex (Hybrid)
£32,000 - £33,400 per year (FTE)
Promoting the spiritual welfare of older people at home, in the Church and in the wider community.
Posted 1 week ago
Closing in 5 days
Single Homeless Project, Islington (On-site)
Fixed at £27,007.50 (Pro rata)
Play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives.
Posted 3 days ago
Closing in 3 days
City Year UK, Multiple Locations (On-site)
£25,432 per year
Posted 1 week ago
Urban Partnership Group, W11 4TX (On-site)
£30,000 - £35,000 per year
We are looking for a dynamic and compassionate leader
Posted 3 days ago Apply Now
Harris Federation, London (Hybrid)
£45,000 - £46,000 FTE + Harris Benefits including LGPS
Posted 1 week ago
Muslim Hands, NG7, Nottingham (On-site)
£22,000 - £24,999 per year (commensurate with experience)
MUSLIM HANDS is HIRING! ! !
Posted 4 days ago Apply Now
The Scout Association, The Quadrant Business Park (On-site)
£25685.00-£25685.00 per year
Posted 2 weeks ago
Closing today at 10:00
Lyric Hammersmith, W6, London (On-site)
£32,000 per year
The Lyric Hammersmith Theatre is looking for an inclusion producer to join the Young Lyric team.
Posted 1 day ago
Page 10 of 30
Liverpool, Merseyside (On-site)
£26,952 per year
Full-time
Permanent
Job description

About us

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:

  • guidance on the most appropriate payment methods.
  • information on how to access help from energy suppliers.
  • energy efficiency measures and ways to save on bills.
  • information about Smart Meters.
  • maximising benefit and other income.

About the Role

Advice Giving

  • Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
  • Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
  • Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
  • Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
  • Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
  • Meet the individual performance targets set as part of this project.

Research & Campaigning

  • Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
  • Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

  • Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
  • Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.
  • Professional development
  • Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
  • Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
  • Attending training opportunities.
  • Reading monthly subscriptions, relevant publications and Citizens Advice Updates.
  • Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
  • Identify and implement your own learning and development needs.

Other duties and responsibilities

  • If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
  • Promote the aims, policies, and membership requirements of the Citizens Advice service.
  • Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
  • Be a positive ambassador for Citizens Advice Liverpool.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
  • You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

Essential

  1. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
  2. Ability to give and receive feedback objectively and sensitively.
  3. Effective oral and written communication skills, with good IT knowledge to support delivery of service
  4. Ability and willingness to work both on own initiative and as part of a team.
  5. Willingness to learn and develop skills and be flexible with service delivery.
  6. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.
  7. Ability to assist with research and campaigns works by providing information about clients’ circumstances
  8. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
  9. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

Desirable

  1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Posted by
Citizens Advice Liverpool View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 16 June 2025
Closing date: 03 July 2025 at 10:00
Tags: Advice / Information, Campaigns, Legal / Law, Advocacy, Customer Service, Care Management, Business Intelligence, Customer support, Delivery, Energy, Engagement / Outreach, Public Relations, Wellbeing, Direct / Supporters