Administrator and governance coordinator jobs
How's your job search on our site?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.
Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.
Key Responsibilities
Salesforce administration and systems support
- Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
- Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
- Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
- Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
- Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows
Administrative support to the Quality Director and team coordination
- Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
- Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).
·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.
Research and special projects (Quality assurance, MEAL and learning)
- Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
- Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
- Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.
·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.
Pre-Committee Proposal Scrutiny
·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:
oProposals are internally consistent;
oProposed solutions credibly meet the identified needs;
oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;
oBeneficiary selection is conducted appropriately and can be justified;
oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;
oRelevant harms have been considered and mitigated;
oA proportionate M&E approach is in place;
oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.
·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.
·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.
Post-Committee Follow-up
·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)
·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.
Compliance, confidentiality, and continuous improvement
- Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.
·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.
Other duties
The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.
Person Requirement
Essential
·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively
participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.
·Educated to degree-level or equivalent, with strong administrative and systems experience.
·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work
·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.
·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.
·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.
·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.
·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.
·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.
·Ability to produce clear reports/briefings and summarise research into practical recommendations.
·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.
·Discretion and good judgement when handling confidential/sensitive information.
Desirable
·Experience working in the charity, international development, or faith-based sector.
·Salesforce administration training/qualification (or equivalent CRM certification).
·Training in research methods, MEAL, data analysis, or quality/process improvement
·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.
·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).
·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).
·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.
·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.
·Experience working in a distributed/remote team environment.
Personal Qualities
·Service-minded and collaborative; enjoys enabling others to do their work effectively.
·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.
·Curious and methodical; able to work independently on research tasks and present findings clearly.
How to Apply
Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.


An exciting opportunity has arisen for a Medical Admin Clinic Co-Ordinator to join our Medical Team. This role will require the successful candidate to ensure that all internal and external clinics run smoothly, providing doctors and MDT with relevant documentation ensuring that this service is reliable, efficient, timely, accurate and confidential.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
Working closely with the Medical Secretaries & Medical Business & Revalidation Manager you will provide a high quality and professional support to the Medical Team.
· Have excellent communication and organisational skills and manage a varied workload.
· Be forward thinking and flexible approach.
· Have the ability to work under pressure while remaining calm.
· Have a sympathetic and diplomatic telephone manner and maintain confidentiality at all times.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Dates: Monday 27th or Tuesday 28th July 2026
AI Statement
We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.
We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.
PLEASE READ CAREFULLY – ‘How to Apply’
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Terms and Conditions
As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment. Whilst we do not directly match NHS terms, we offer a competitive salary and a range of staff benefits.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
JOB PURPOSE
To coordinate Dudley Lodge's impact reporting, fundraising support and business development activities across the organisation.
The postholder will support income generation by identifying funding opportunities, maintaining funding pipelines, coordinating fundraising activity, supporting funding applications and helping Dudley Lodge evidence and communicate the impact of its work to commissioners, funders, donors and stakeholders.
Working closely with the Head of Support Services, Head of Operations and Service Leads, the postholder will collect, collate and report impact and outcomes information, support fundraising and business development activities and contribute to the organisation's sustainability and growth.
Key Responsibilities
- Impact Reporting and Communications
- Fundraising and Income Generation
- Systems and Administration
Impact Reporting and Communications
- Coordinate systems for collecting, recording and reporting impact, outcomes and stakeholder feedback data across Dudley Lodge services.
- Work with Heads of Service and Service Leads to gather feedback, case studies, testimonials and other evidence of service delivery, outcomes and organisational impact.
- Coordinate feedback collection from service users, parents, family members, professionals, commissioners and stakeholders.
- Produce impact summaries, dashboards and data reports for internal and external audiences.
- Coordinate the development of Dudley Lodge's assessment and Support Services' annual impact reports.
- Support the development of systems to collect and report information relating to longer-term outcomes for families.
- Ensure impact information is accurate, accessible and available to support reporting, funding applications and service development activities.
- Support the preparation of commissioner updates, funder reports, stakeholder briefings and annual impact publications.
- Gather, collate and present information, data, case studies and outcomes to support organisational reporting and stakeholder communications.
- Prepare draft reports, updates and communications for review by Heads of Service and Service Leads.
- Coordinate the production and distribution of approved reports, updates and communications.
- Support the dissemination of impact reports, funding updates and organisational achievements.
- Maintain records of stakeholder communications, reporting requirements and submission deadlines.
Fundraising and Income Generation
- Support the organisation to achieve fundraising and income generation targets.
- Research and monitor trusts, foundations, corporate, statutory and tender opportunities, maintaining accurate records of prospective funders, deadlines and reporting requirements.
- Maintain an up-to-date funding pipeline and funding calendar.
- Gather and coordinate evidence, data and supporting information required for grant applications, tenders, expressions of interest and funding reports.
- Assist with the preparation and submission of funding applications and tender responses.
- Coordinate fundraising appeals and donor engagement activities.
- Draft and distribute appeal letters, donor updates and stewardship communications.
- Support funder reporting and grant monitoring requirements.
- Monitor emerging funding opportunities and sector developments and share opportunities with relevant managers.
Systems and Administration
- Maintain accurate fundraising, impact and stakeholder engagement records.
- Support the development and maintenance of databases and reporting systems.
- Coordinate surveys, consultations and feedback exercises.
- Produce regular reports to support management, governance and business development activities.
- Ensure information is recorded, stored and managed in accordance with GDPR and organisational policies.
- Identify opportunities to improve systems, processes and efficiency across impact data collection and reporting, fundraising and stakeholder reporting activities.
- Undertake any other duties appropriate to the grade and purpose of the role, as reasonably required by the Line Manager or to meet the needs of the organisation.
Title of post to which this job reports:
Head of Support Services
Special Conditions:
All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centres. This may mean attending or working from either centres, Coventry, Birmingham.
Dudley Lodge operates a non-smoking policy for staff.
Observance of the Centre’s Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre’s policies and procedures.
Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence.
The client requests no contact from agencies or media sales.
The General Assembly of Unitarian and Free Christian Churches (GA) is the central charity that supports its member congregations, ministers and societies in England, Scotland and Wales. Its purpose is to promote free and inquiring religion, through inclusive, free-thinking communities that draw on wisdom from all sources, without doctrine or dogma. Our congregations are autonomous and locally led; the GA is not a hierarchical leadership body, but one that supports and leads alongside our members.
As Britain’s religious culture and context has changed, so have Unitarian communities, and the GA is in a process of adapting to best meet these changing needs.
The purpose of this role
This is a new role, being the operational engine to strengthen the organisation at a time of change. Shifts in the wider Unitarian movement with patterns of innovation, rebuilding, and growth alongside congregational vulnerabilities and closures mean that the GA’s operational function must adapt.
This role would suit someone who is excited to manage governance, systems, and data as strategic enablers in a values-driven organisation, who can drive change while delivering operational excellence.
This is a role with real scope to shape how an organisation that is approaching its centenary works in the years ahead - including how good data, digital systems, and emerging tools can support a small team to make best use of its resources and build capacity for relational work.
The Operations Director will work closely with the Chief Officer, and will be a collaborative and proactive enabler to lead a transition to a future-fit organisation that can better serve its members and have a greater impact.
You don't need to be Unitarian or a person of faith to apply. We welcome candidates from all backgrounds and beliefs who are drawn to work within a values-led organisation.
What you’ll be doing
-
Strategy & organisational development — Partner closely with the Chief Officer to shape strategy, translate priorities into action, and build the systems that make us resilient.
-
Governance, legal & compliance — Serve as Company Secretary, stewarding our transition to CIO and ensuring we meet our legal and regulatory obligations with confidence.
-
Financial oversight — Ensure financial management arrangements (including outsourced providers) deliver accurate, timely information and sound controls; work with the Honorary Treasurer and external accountants on budgeting, fund oversight and audit support, escalating risks and holding providers to account.
-
Systems, data & digital — Lead our information infrastructure, oversee our CRM migration, and champion a culture of good data practice — including thoughtful use of AI where beneficial.
-
People & HR — Line manage two team members and keep our HR and supplier relationships running smoothly, with care and clarity.
-
Unitarian relationships — Nurture collaborative relationships with key Unitarian bodies from an operational perspective, including governance support for affiliated organisations.
-
Events & communications — Take operational ownership of the Annual Meeting and ensure the infrastructure behind our communications is solid and reliable.
See the attached job description for more details.
What core skills and experience you’ll have
Essential:
-
Senior operations leadership experience in a purpose-led or membership organisation, with a track record of building capacity through periods of organisational change.
-
Experience leading complex organisational change and systems transformation, including the people dimensions of change.
-
Experience managing contracted delivery of services by third parties
-
Financial literacy sufficient to own management accounts, lead a budgeting process, and act as a critical friend to trustees on financial governance.
-
Must be comfortable interrogating financial information and holding external providers to account; accountancy qualification not required
-
Experience of leading the implementation or significant improvement of CRM, financial management, or other organisational systems — including managing migration risk
-
Experience of people management, and good HR / employment practice
-
Substantial experience of charity governance and compliance
-
Solid working knowledge of UK charity law and Charity Commission requirements, including the ability to advise senior colleagues and trustees with confidence
Desirable:
-
Experience of property or building management, including leases, tenancy relationships, and facilities oversight
-
Experience of a CIO conversion or similar legal restructuring of a charity
-
Familiarity with Salesforce or similar CRM platforms
-
Experience of working in a faith, membership, or congregational context
-
Company secretarial experience
Please note: We've listed essentials and desirables in good faith, but we know no one is the finished article. If you bring the right values, approach, and most of the experience, we would love to hear from you.
About the role
-
JOB TITLE: Operations Director
-
LOCATION: Central London (Essex Hall, WC2) and home-based hybrid. Minimum 2 days per week in the office.
-
WORKING HOURS: Full-time 35 hours a week. Part-time applications (min. 4 days a week) considered.
-
SALARY: £55,000 per annum
-
START DATE: ASAP
Our benefits package includes
-
30 days holiday, plus English bank holidays
-
Workplace pension scheme (7% Employer contribution)
-
Staff support budget for personal development and wellbeing
-
Membership of financial wellbeing programme (Maji)
Apply for the position of Operations Director
Please submit a cover letter and CV via the link below to make an application.
In your cover letter, we would like to understand what it is that has drawn you to this role, what it is about the General Assembly’s work that resonates with you and what experience you have of implementing organisational change.
Please note: Applicants must have the right to work in the UK. We are unable to sponsor visa applications.
The deadline for applications is Wednesday 15th July 2026, 23:59 BST.
Our initial first stage interviews will take place on Wednesday 22nd July 2026. These interviews will be in person at our Head Office, Essex Hall, in Central London and we will reimburse travel expenses (standard class public transport).
Shortlisted candidates will then be invited to a final video interview taking place week commencing 27th July 2026.
Please keep these dates free and be aware that there will be a short notice period before each interview.
The interview process will include a prepared task, and you'll be given plenty of time in advance to work on it - we want to see your thinking, not test you under pressure.
If you need any reasonable adjustments to support you through the interview process, please just let us know - we're happy to help.
The client requests no contact from agencies or media sales.
About the role
We’re looking for an experienced, highly organised Operations & Office Coordinator to play a central role in keeping our London office running smoothly and supporting our wider organisation.
This is a varied and hands-on role, with responsibility across office operations, governance coordination, and senior leadership support. You’ll be a key point of contact for colleagues and trustees, helping ensure everything runs efficiently behind the scenes.
Flexible working that works for you
This role is designed to be genuinely flexible.
- 21 hours per week, with flexibility over how these are worked
- We’re open to a range of working patterns (e.g. school hours, shorter days across the week, or compressed hours)
- Hybrid working, with two days per week in our London office
We aim to agree a working pattern that provides consistency and predictability, while fitting around your other commitments.
We particularly welcome applications from experienced candidates returning to work after a career break, including parents and carers.
What you’ll be doing
This is a broad and rewarding role with real ownership. You will:
- Support governance processes, including Board and Committee meetings and documentation
- Provide administrative and coordination support to the CEO and senior leadership team
- Maintain and improve systems and processes, with the opportunity to shape how things are done
- Coordinate IT support, equipment and asset management
- Coordinate logistics for meetings, events and travel
- Take ownership of the day-to-day running of the London office, ensuring it is organised, efficient and welcoming
- Act as the main point of contact for facilities, suppliers and office-related queries
About you
We’re looking for someone who brings strong prior experience and enjoys working in a role with variety and responsibility.
You will likely have:
- Experience managing or coordinating a busy office or operational environment
- Confidence working independently and taking ownership of tasks and processes
- Strong organisational skills and attention to detail
- Excellent communication skills, with the ability to work with senior stakeholders
- Good working knowledge of Microsoft 365
- A proactive approach and the ability to juggle competing priorities
Why join us?
- A genuinely flexible, part-time role designed to support work-life balance
- A supportive and collaborative working environment
- The opportunity to take ownership of a varied and important role
- The chance to contribute to an organisation delivering meaningful impact
About Farm Africa
Farm Africa is a leading charity working with smallholder farmers and small businesses in eastern Africa to improve incomes while protecting the environment.
We combine expert knowledge with practical solutions to create lasting change for farmers, their families, and the ecosystems they depend on.
How to apply
We encourage applications from people of all backgrounds and particularly welcome those returning to work after a career break.
More information about the role can be found on the jobs page of our website.
The client requests no contact from agencies or media sales.
This is a pivotal role at the heart of Resonate Arts, supporting the smooth, safe and effective running of our organisation. The Operations & Systems Coordinator will take ownership of the administrative and operational systems that underpin our work. From financial processes and participant data to governance and communications, you will ensure that our systems are accurate, efficient and well-organised.
Your work will enable the wider team—particularly the Director—to focus on delivering high-quality, person-centred arts programmes for people living with dementia, and on securing the organisation’s long-term sustainability.
This is a hands-on role combining administration, systems management and coordination. It offers the opportunity to play a key part in strengthening how the organisation works, helping us to grow our impact while maintaining high standards of care, safety and accountability.
Our mission is to be a driving force for positive change, reducing social isolation and building resilient, vibrant communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties & Responsibilities
Volunteer Recruitment & Onboarding
- Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
- Deliver a high-quality, seamless onboarding experience for volunteer applicants.
- Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
- Maintain effective recruitment pipelines to meet service needs.
- Support with recruitment campaigns for high priority volunteering roles.
Compliance & Governance
- Oversee volunteer compliance, ensuring volunteers, where required:
- Have satisfactory references
- Are DBS-checked
- Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
- Maintain accurate compliance records within CRM systems.
- Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
- Ensure adherence to Hospice policies, legal requirements and best practice
Volunteer Operations & Service Delivery
- Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
- Work with education team to co-facilitate Hospice Connections training sessions where required.
- Build strong cross-departmental relationships to align volunteering with organisational priorities.
- Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
- Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
- Arrange regular meetings with Hospice volunteer managers to:
- Review volunteer pipelines and activity
- Analyse data and service needs
- Identify opportunities for collaboration and service improvement
- Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support
- Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
- Manage and organise tasks for admin volunteers within the Voluntary Services team.
Volunteer Engagement & Experience
- Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
- Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
- Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
- Foster a positive, inclusive and motivating environment for volunteers.
Data, Systems & Continuous Improvement
- Maintain high standards of data accuracy across volunteer systems and records.
- Use data insights to inform planning and improve service delivery.
- Identify and suggest improvements to volunteer processes, including onboarding and rota systems.
General Responsibilities
- Represent the Hospice and uphold its values and reputation at all times.
- Support organisational income generation activities where appropriate.
- Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
- Contribute to ongoing service improvement across volunteering and wider Hospice operations.
Qualifications, Skills, Experience, Knowledge & Approach
Essential
- Demonstrable experience in volunteer coordination or management
- Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
- Experience managing rotas, logistics or service delivery functions
- Demonstrated experience coordinating volunteer recruitment and onboarding processes
- A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
- Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
- Strong analytical, planning, and organisational skills
- Excellent verbal and written communication, diplomacy, and problem-solving ability
- Ability to manage competing priorities and work independently in a fast-paced environment
- Proven stakeholder management and relationship-building skills
- Proven ability to meet recruitment targets across multiple service areas
Desirable
- Experience in healthcare, hospice or charity sector
- Experience facilitating training or group sessions
- Knowledge of EDI principles and inclusive volunteering practices
· Proven experience of working in diverse communities
Communication
· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships
- Good team player who is willing to support others/learn new skills
- Able to communicate sensitively and understand boundaries of working with volunteers
- Excellent verbal, written, and digital communication skills
- Compassionate, emotionally intelligent, and able to communicate sensitively
- Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
- Strong interpersonal skills to build collaborative relationships across teams
Decision Making
· Maintain confidentiality at all times
· Proactive, solutions-focused, and accountable for outcomes
· Strong attention to detail and ability to drive multiple projects concurrently.
- Confident decision-maker with sound judgement
Mental & Physical Considerations, working conditions and environment
· Commitment to the aims, ethos and values of the Hospice
· Keen to develop self within role
· Ability to prioritise in the best interests of the organisation as a whole
· Willing and able to work as part of a team and independently using own initiative
· Skilled in managing competing demands and expectations
· Work with pace and accuracy
· Ability to manage various tasks in a timely manner
· Self-motivated and able to fulfil the job role with minimal supervision
· Task driven – able to see processes through to competition
· Ability to concentrate for sustained periods of time
· Confident under pressure
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
Safeguarding
Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
The British Academy – the UK’s national body for the humanities and social sciences – is seeking an ECR Network Regional Coordinator to join the Early Career Researcher (ECR) Network team within the Research Directorate. This is an exciting moment to help deliver the activities of the ECR Network, which has recently expanded nationwide, with membership currently at over 9,500.
The role
The ECRN Regional Coordinator is the main point of contact for three out of the nine regional clusters, which are London, Southeast and East of England. The role holder will oversee the day-to-day operational management and delivery of their regional areas. This will include managing the operational relationships with the regional delivery partners; organising and coordinating regional and network-wide events; managing network-wide funding opportunities; and supporting related initiatives such as the Leadership and Advancement programme.
In post, you will be the key liaison between the Academy and the delivery partners of each region. You will coordinate and be responsible for maintaining and improving operational practices and policies, working closely with early career researchers (ECRs), regional partners, Fellows and staff of the British Academy, and any other stakeholders.
This role plays a key role in supporting the successful operation of the British Academy Early Career Researcher Network. You will be an effective communicator, a team player who is able to collaborate with both external and internal stakeholders, be self-directed, and be happy to take initiative. Keen attention to detail and a proactive approach to problem solving, in terms of planning, prioritisation and demonstrating resilience when faced with adversity, is essential.
The role will require travel between your allocated clusters. This will be to attend events and meetings with delivery partners where appropriate, with an expectation to be in the London Office at least once a month.
For further information about the Early Career Researcher Network, see our website.
About the Academy
The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy. The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.
Working at the Academy
Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow.
Terms and conditions
The British Academy is based at 10-11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week, with hours and location worked flexibly under our hybrid-working policy; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.
How to apply
We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.
To apply, and to see the full job description and our workplace values, please follow the apply link to visit our recruitment platform.
Closing date: Midday on 13 July 2026.
Interviews for this role are currently scheduled for 29 July 2026, but this may be subject to change.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EXECUTIVE ASSISTANT
Are you a highly organised administrator with a heart for Christian mission? Do you thrive behind the scenes, keeping complex operations running smoothly and enabling leaders to focus on what matters most?
- Hours: Part-time (17.5 hours a week)
- Location: Eynsham office or Remote with meetings in the office every 2nd week
International Mission to Jewish People (IMJP) is a nearly 200-year-old mission agency with a clear and enduring calling: to share the Good News of Jesus the Messiah with Jewish people all over the world. As we enter an exciting new season of growth, we are looking for an exceptional Executive Assistant and International Coordination Administrator to support our CEO and our international network.
The Role
This varied and rewarding part-time role has two distinct strands. You will provide high-quality executive and governance support to our CEO, managing his diary, coordinating board processes, and ensuring follow-through on key commitments.
You will also support the CEO in his role as International Coordinator of the Lausanne Consultation on Jewish Evangelism (LCJE), administering a global network spanning multiple countries and time zones - coordinating meetings, managing membership records, maintaining the LCJE website, and supporting international conferences and consultations.
You will bring:
- Excellent organisational and administrative skills with strong attention to detail
- Confidence managing multiple priorities and working independently
- Strong written and verbal communication skills
- Discretion and professionalism when handling sensitive information
- Competence with modern digital tools, and ideally experience with AI productivity platforms
- Experience coordinating meetings, events, or administrative processes
Experience supporting senior leaders, boards, or international networks would be a real advantage.
If you would like an informal conversation, please contact Adam Stacey at Charisma Charity Recruitment. Applications should be submitted via the Charisma website and include a CV and supporting statement. Please see the candidate pack for full details.
All applicants must be wholeheartedly committed to the aims, ethos, and values of IMJP. This post is subject to an Occupational Requirement that the post holder is a practising Christian, under Part 1 of Schedule 9 to the Equality Act 2010.
Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.
The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.
If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.
JOB PURPOSE
- To lead and set the strategic direction for the team providing support and development of academic representation at Arts SU.
- Develop and lead ambitious plans to evaluate and develop the academic representation system at UAL, building engagement levels, impact, and visibility year on year.
KEY RESPONIBILITIES
Leading a high performing team:
- Provide leadership, strategic direction and day to day operational management of the Education Quality Team; motivating, supporting and developing team members to ensure that they have the necessary skills and knowledge for their roles as well as manage performance.
- Develop succession plans and identify training and development requirements within the team.
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments.
- Identify the need for, recruit and manage student staff as necessary.
- Be accountable for the quality of outputs of the team.
- Provide support to the student officer team helping and equipping them to be knowledgeable and informed representatives.
- Ensure the whole organization is aware of and understands the work of the Education Quality team.
Strategic Development
- Lead the Academic Representation’s System’s involvement with the University’s quality assurance processes.
- Oversee the development of systems and processes for capturing, tracking, and sharing student feedback, issues and the impact of academic representation.
- Lead the analysis of student feedback to advise and support student representatives to lobby and influence the University’s policies, procedures and practice.
- Lead the promotion of the service within UAL, building relationships with relevant stakeholders and making it easy for staff and students to understand the purpose of the team and its work.
Financial & Resource responsibility
- Manage a substantial Education Quality Team budget, being responsible for resources that are allocated to the department and ensuring these are effectively managed and controlled.
- Review and establish processes, systems and policies and where appropriate standard procedures for activities to maximise efficiency, ensure deadlines are met and to ensure a positive return on investment.
Oversight & development of Academic Representation
- Manage and support Education Quality Coordinators to deliver Arts SU’s academic representation systems bringing support for representatives and innovation around student engagement.
- Provide day-to-day management of our academic representation system, including managing relationships with UAL staff who work on this system in Colleges, Schools and Academic Quality.
- Work to further develop our partnership with the University to establish the Education Quality Team as expert practitioners and a source of good practice on student engagement, representation, and co-production.
- Work in partnership with staff and elected officers to deliver a holistic and high-quality academic representation system, including managing the election, training, year-round engagement and development of academic representatives and other related roles as relevant.
- Work closely with colleagues to support and deliver successful SU elections and awards events.
Policy & Officer support
- Lead the Education Quality Team’s work in providing comprehensive policy support to Arts SU’s Full-time Officers and School Representatives on education issues and developing effective lobbying strategies to influence the policies that impact students’ lives.
- Support engagement in College committees and working groups by maintaining an accurate and up-to-date record of representatives and staff committee responsibilities, accompanying representatives where appropriate and coordinating a system for committee briefing and de-briefing.
- Work with colleagues to deliver high profile campaigns based on evidence and insights.
- Work with the wider team to develop relationships with academic societies, and to develop their ability to support student representation and engagement.
- Provide regular and structured reports or presentations to colleagues to support strategic decision making throughout Arts SU.
Benefits and perks
Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.
- Generous holiday entitlement (over 40 days)
- A summer 4 day working week
- Family Friendly policy
- Cycle to Work scheme
- NUS TOTUM staff discount
- Flexible working
- Employee Assistance Programme (EAP)
- Long service award
- Free staff places on UAL short courses
The client requests no contact from agencies or media sales.
