• Are you looking for volunteer roles ?

    Go to volunteering section

33

Administrator and supporter care assistant jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Your Place, Canning Town (On-site)
£29,000 - £31,000 per year
To support vulnerable residents -build trust, promote recovery and independence, and create a safe, inclusive environment.
Posted today Apply Now
Top job
The Royal College of Anaesthetists, London (Hybrid)
£34,210 per year
Looking for an opportunity to start your Policy and Public Affairs career in an influential Royal College? Read on...
Posted 1 day ago Apply Now
Victim Support, London (Hybrid)
£26227.50 - £29027.50 per annum
Posted 1 week ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Victim Support, Ashford (On-site)
£26748.00 - £27748.00 per annum
Posted 1 week ago
Closing in 4 days
Prospectus, Wallingford (On-site)
£14.39 per hour (+ holiday)
Posted today
Closing tomorrow
Cambridge City Foodbank, Cambridge (Hybrid)
£30,000 - £34,000 per year
Seeking a skilled administrator to help grow our donor and supporter networks, so vital in our provision of emergency and affordable food.
Posted 1 week ago Apply Now
Closing in 3 days
Southampton Hospitals Charity, Southampton (On-site)
£28,000 per year
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team.
Posted 3 days ago
Royal Society of Tropical Medicine and Hygiene, Multiple Locations (On-site)
£23,300 - £25,000 per annum, dependent on experience
Posted 6 days ago Apply Now
The Royal College of Psychiatrists, Multiple Locations (Hybrid)
£29,768 - £32,646 pa, plus excellent benefits
Posted 1 day ago
Page 1 of 3
Canning Town, Greater London (On-site)
£29,000 - £31,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

PURPOSE OF POSITION

This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.

They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.

RESPONSIBILITIES & ACCOUNTABILITIES

 To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.

Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.

Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.

Conduct regular reviews of support plans and risk assessments as required.

Take a pro-active approach in multi-disciplinary support required for residents.

Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.

Ensure a high standard of customer service is upheld

To attend team meetings and take part in service policy and planning.

To participate in team meetings, team review days and other meetings as agreed with the Team Manager.

To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.

To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.

To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.

To actively collect follow up information with regards to the outcome of reconnections and report

To deal with the immediate support needs of the residents as appropriate.

To assess resident safety and develop risk management strategies with the resident and other involved services.

To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.

To keep accurate records and statistics on referrals, service outputs and outcomes etc.

To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.

To ensure that all written work both for internal and external use is of a high standard.

To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.

To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.

To build and maintain good working relationships with colleagues.

Ensure that all duties and services provided are in accordance with policies and procedures.

To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.

To undertake such other duties within the competence of the post holder which may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs

Experience of working with clients in a trauma-informed way with proven effectiveness

Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.

Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.

Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner

Knowledge of Psychologically Informed Environments (PIE).

Demonstrable experience within local authority, voluntary, independent, charity or social housing sector

Successful track record of work with colleagues in order to achieve common goals

Working across agencies and / or partnership arrangements

Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

IT skills and particularly Microsoft Office packages

Knowledge, understanding or experience of working in a casework management system.

Knowledge in identifying and dealing with substance misuse issues

Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups

Understanding of health and safety in a supported housing setting

Abilities

Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)

Ability to motivate those with complex needs to engage with meaningful activities

Evidence of effective de-escalation techniques.

Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries

Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice

Ability to work co-operatively to achieve goals

Ability to set up and work according to schedules

Personal qualities

Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks

Ability to act on own initiative and effectively under own direction, as well as productively within a team

Strong sense of responsibility and accountability

Awareness of own training and support needs

Desirable criteria

Experience of using In-Form as a case management system.

Qualifications relevant to supporting vulnerable adults

Full current driving licence

Successful track record in developing services in response to changing needs and demands

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Organisation
Your Place View profile Organisation type Registered Charity Company size 51 - 100

Our mission to solve homelessness in east London, one person at a time!

Posted on: 18 June 2026
Closing date: 03 July 2026 at 17:13
Tags: Administration, Advocacy, Counselling, Housing, Care Management, Bereavement Support, Conflict Resolution / Peace, Domestic Violence / Abuse, Engagement / Outreach, Homelessness, Learning Disability, Mental Health