Care Navigator

Local Government Scale SO1 SCP 23 – 25 £32,298 to £33,473 pa inc London Weighting  

Fixed term contract to March 2022 plus 6% contributory pension. 35 hours per week.

(This post may be extended subject to funding)

The Care Navigator will support those with long term conditions to access timely care and community support services. Working closely with Camden GP practices and Integrated Care Teams is required as is accurate record keeping using IT systems. Through timely intervention and care co-ordination, unnecessary hospital admissions, GP appointments and residential placements will be reduced.  

The successful candidate will come from an information/advice, social care or health background, must be computer literate, an excellent communicator, and able to work in a multi-disciplinary team. Experience of person centred planning is required.  It is important that a candidate promotes a culture that values, protects and uses information for the success of the organisation and benefit of its clients/patients.

The post is based at a GP surgery in Camden and some travel round the borough is required. AUC offers a contributory pension, and season ticket or bicycle loan facility.

For further details and to apply please visit our website. No CVs, no agencies please.

Closing date:   (5pm) 23rd March 2021 

Interview date:  31st March 2021

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446

Do you want to play a role in improving canine welfare whilst using your administrative skills?

We are looking for a Research Team Administrator (fixed term, maternity cover) to help us ensure the smooth running of the Dogs Trust Research Team. The team of researchers at Dogs Trust work on a wide variety of diverse projects.

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

The Canine Behaviour & Research (CBR) department delivers the technical resources and skills to enable Dogs Trust staff to provide the best possible support for the dogs within its care and evidence-based advice to external stakeholders in order to improve canine welfare worldwide. 

In this varied and interesting role, you will be supporting delivery of research team projects by becoming a trusted ambassador for the team, working closely with Dogs Trust researchers and the wider CBR senior team.

As someone with an interest and experience in a behaviour, welfare or research environment, and a commitment to the work of Dogs Trust, you will have the opportunity to contribute to the future of dog welfare by using your excellent administrative skills to ensure the smooth running of the team. 

With strong attention to detail and organisational skills you will be dealing with multiple administrative projects, preparation of documents within short timeframes, minute taking, and ensuring all team outputs are reliably logged and up to date. Your well developed communication skills will be required on a daily basis to keep on top of changing priorities and a heavy workload, and in professional correspondence. You are a self-starter who is able to identify where processes can be improved and are able to execute such changes with minimal input from others.

ADMINISTRATOR, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, FRWK03 16,915 - £18,430 FTE (PRO-RATA: £9,143 - £9,962), 20 HPW (Job share – working Wednesday, Thursday and Friday)

We are looking to recruit an Administrator to contribute to the running of Framework’s Housing Management service.  All Framework housing is supported and tenants receive frequent support from relevant internal and external services. 

The service carries out the housing management functions for all properties and tenants.  These functions are rent collection and maximisation, lettings, dealing with anti-social behaviour, repairs and maintenance and providing advice and assistance through signposting to relevant services.  The role of the Administrator is to assist a team of Housing Officers in their role.

We are looking for someone who:

• Can produce high quality written work

• Has Excellent IT skills

• Is conscientious and accurate with paperwork

• Can organise their own work

• Is a good communicator

• Has some understanding of housing Management and the landlord/tenant relationship; or a willingness to learn

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE

Touchstone (registered charity No. 1012053) is a leading voluntary sector agency providing high quality services to improve the health and wellbeing of local people.

Touchstone Loves Food Administrator
NJC Scale Points 7 – 11, starting at £20,092 pa
37 hours per week
This role is fixed term up to 30 September 2021

Background to the post

Touchstone Loves Food (TLF) is our citywide Covid 19 welfare and support service set up at the start of the first national lockdown in 2020. We have provided emotional support, signposting to services and over 215,000 meals to the people of Leeds who have been affected by the COVID 19 pandemic. TLF is also the Community Care Hub for Chapel Allerton ward.

About the role

We are looking for a dynamic administrator to be part of our team and be the first point of contact for our service users and partners. You will be joining a committed and talented team who are passionate about community development and tackling health inequalities.

About you

• Excellent communication skills, verbal and written.
• Experience of providing excellent office administration support
• Experience of providing effective advice/information to people internal and external
• Extensive ICT experience to produce quality letters, reports, tables and graphs.
• High level of numeracy skills in order to prepare financial information, e.g. petty cash, reimbursement claims, work out annual leave entitlements
• High level of ICT skills, e.g. Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint).Sharepoint
• Excellent organisational skills to plan and meet deadlines.
• Effectively work under pressure.
• Effectively work on own initiative without direct supervision.
• Excellent minute taking skills.

Closing Date: 1st March
Interviews will be held on: 11th March

How to apply:

Please click 'Apply' to be redirected to our website, where you can download the application pack. Please note, you are not applying at this stage.

Touchstone is an equal opportunities organisation, a Trans Positive employer and applications are welcome from all sections of the community, particularly, BME and LGBT communities and/or people with disabilities who are under-represented within Touchstone.

Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.

No agencies please.

Supporter Care Administrator

London

£20,286 - £24,344 per annum

35 hours per week

Permanent

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial. 

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all.  This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 

You will have experience of working in a fast paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable. 

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 10 March 2021 at 23.59.

We expect interviews to be held via Zoom on Monday 22 and Tuesday 23 March 2021.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

Supporter Care Administrator

• Salary: £17,798 p.a (£22,248 p.a. Full time equivalent)
• Contract: Part time (28hrs a week), permanent
• Location: CSW Office in New Malden.  Currently full-time remote working due to pandemic restrictions.

The Role

This is an exciting opportunity to join a dynamic and internationally respected religious freedom advocacy organisation.

For this role you will often be the first point of contact for supporters, media representatives and CSW partners.  We are looking for a warm, friendly person who loves people and is also highly organised and able to keep our processes running smoothly. Full training will be given where necessary.

Key responsibilities (full responsibilities listed in the application pack):

• Act as the first port of call for CSW supporters, media representatives, and other interested parties.
• Answer telephone enquiries, observing the organisation’s security protocols and with an understanding of the communications guidelines regarding the current work of CSW.
• Manage email inboxes, responding to all supporter enquiries and dealing with general CSW business.
• Take and process donations over the phone.
• Oversee the smooth running of reception, including receiving visitors and processing deliveries.

CSW is a human rights organisation specialising in freedom of religion or belief, and as Christians we stand with everyone facing injustice because of their religion or belief.  

Essential criteria (full criteria listed in the application pack):

• High level of good interpersonal skills – especially on the phone.
• Proven office administrative and customer facing experience within the commercial, public or third sector.
• High level of organisational and administrative ability.

Closing date for full applications:  Noon Monday 15 March 2021.

This post falls within the definition of an Occupational Requirement as per the Equality Act 2010.

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £25,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 25th March 2021
Interviews:  Beginning April 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

Our charity is on an incredible journey and this is a hugely exciting time to join our team.

2020 saw the UK come together in an outpouring of love and support for the NHS. As the NHS’ national charity and membership organisation for the NHS’ official charities throughout the UK, NHS Charities Together is the central charity receiving additional funding and support for our National Health Service where and when it needs it most. Thanks to phenomenal public support, our national Covid-19 Appeal has raised more than £150 million to help NHS staff, volunteers and patients through the immediate and long-term effects of coronavirus. 

The recruitment of this post is part of an ambitious plan to develop and execute a proactive and sustainable Fundraising strategy.

We are a small but growing staff team and as Supporter Care Officer you will play a key role as we work hard to make a difference to the lives of NHS patients, staff and volunteers.

You will be responsible for responding to enquiries from potential supporters by providing information on the latest fundraising activities and ensure when thanking donors, the impact of their donation is highlighted.

If you have a can-do, positive attitude with a passion for building relationships that can inspire an enquirer to become a supporter for NHS Charities Together then we would love to hear from you.

Peace Direct is an international charity with a big mission: to work with local people to stop violence and build sustainable peace in some of the world's most conflict affected countries. More than that, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace.

We are looking for a well organised person to keep our office and internal systems ticking over. Let's be honest: this isn't the world's most glamorous job but it is absolutely essential for the effective running of our office and organisation. We are a small organisation with just over 20 staff based in our London office and 7 in our US office. While we are all working remotely right now, we expect a return to the office in the second half of the year and this post will be responsible for ensuring that the London office runs smoothly. This involves ensuring all office supplies (stationery, food etc) do not run out, that all services (phones, cleaning, IT etc) are working effectively and that internal systems and processes (SharePoint, team meeting planning, minute taking, HR administration etc) are well organised and functioning as they should be. Around a third of your time will be spent supporting HR administration as this is an area we are keen to strengthen. We've found that the best people for this job are those that have strong organisational and communication skills, care about their colleagues and can handle multiple priorities without getting flustered.

While the post is based in our London office, we have closed our office due to Covid and do not expect to reopen it until summer at the earliest. Therefore the successful candidate will be expected to work from home initially.

Peace Direct strives to be a diverse and inclusive employer, with equality of opportunities regardless of personal identity, and we are committed to improving our systems and ways of working to support this, including creating a Diversity, Equality and Inclusion (DEI) working group, DEI strategy and recruitment guidelines. We strongly encourage individuals from disadvantaged and underrepresented backgrounds to apply, including Black, Asian and Minority Ethnic (BAME), LGBTQ+, people with disabilities and people with mental health challenges.

The deadline for applications is Sunday 7th March 2021. Only applicants with the right to work in the UK will be considered (we are not yet a Home Office sponsored employer so cannot consider applicants who don't already have the right to work in the UK). The Job Description is available on Peace Direct’s website and below. 

Peace Direct works hard to ensure its staff have a good work life balance and feel valued. Some of the benefits we have include:

• 25 days annual leave not including the office closing between Christmas and New Year.
• Stakeholder Pension with Peace Direct contributing 6%
• An interest free season ticket loan for the purchase of a commuter season ticket
• Flexible working hours
• Enhanced maternity and adoption leave pay (12 weeks full pay, 12 weeks half pay)
• Training budget available for all staff (we have secured ‘Investors in People’ accreditation and are committed to the development and support of all staff).
• A warm and friendly work environment!

Imagine not being able to move, sleep, or smile. Feeling anxious or depressed and struggling to think or remember. Your body not feeling like your own. This is what Parkinson's can feel like.

Every hour, two people in the UK are told they have Parkinson's - a brain condition that turns lives upside down, leaving a future full of uncertainty. Parkinson’s UK is a people-powered movement. Together we will find the cure, and improve life for everybody affected by Parkinson’s. Join us!

About the role

An exciting opportunity has arisen within the charity for a Virtual Learning Administrator to provide support to the Education team. The team create, provide and delivers predominantly online/virtual education for health and care professionals that support people affected by Parkinson’s.

What you'll do:

● Develop and maintain appropriate data collection, database and filing systems as required to ensure accurate recording of all participant information. This includes course enrolments and feedback survey data/information.

● Act as the first point of contact in relation to Parkinson’s UK online modules dealing with enquiries from prospective participants, involving colleagues as appropriate.

● Schedule to ensure appropriate communications are sent to participants before, during and after courses, such as sending out webinar reminders.

● Complete all required scheduled regular tasks on time and provide reports as required.

● Monitor information and content in the Moodle based Learning Management System (LMS), checking for and correcting broken hyperlinks, checking course participation, monitoring account use, deleting accounts and occasional manual enrolment. Training on this will be provided.

● Act as Digital Devolution Lead for the Education team taking responsibility for updating and developing web pages, monitoring and reporting on analytics (working closely with the Education Manager) and supporting the team. Training on this will be provided.

● Provide administrative support to all education programmes as required.

What you'll bring:

● Excellent IT skills and the confidence to learn to use new technology quickly.

● Ability to prioritise own workload effectively and enable others to meet challenging deadlines.

● A keen interest in e-learning and health and social care in the field of Parkinson’s.

● Experience of operating in a modern digital workplace.

● Experience and understanding of GDPR rules and data handling.

● Excellent time management and organisational skills, the ability to follow direction and work on your own initiative.

● Ability to contribute positively to the directorate and team meetings, team working and implementing organisational priorities.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Interviews will be held 15 March 2021

Please note: The successful candidate will also be required to provide their own broadband service with a minimum download speed of 2Mb

A great opportunity to join Humanists UK's Operations team. Joining this high performing team you'll be part of the Admin team underpinning the rest of the organisation.

Supporting key stakeholders such as members and supporters with day to day enquiries. Providing support to Celebrants, School speaker volunteers, and Pastoral Support care volunteers in administering training, CPD, and other courses. You'll also support other teams within Humanists UK with a variety of tasks.

The Admin team sits under Operations and is pivotal and keeps everything running smoothly. You will be an organised person and while working in a team, much of your work will be done independently, especially at present under the government pandemic guidelines.

If you're looking for a new opportunity then this is the job for you. 

As an equal opportunities and striving to be an inclusive employer, we particularly welcome applicants from Women and Black, Asian, Minority Ethnic backgrounds as they are currently underrepresented at this level. All appointments will be made on merit of skill and experience, relative to the role

Please note the closing date for applications is 09:00 on Monday 15 March. We DO NOT accept CV's. For further information about this role please contact Karen Rice, Office and Administration Manager.

Join our small but busy team and help us to achieve our vision of universal access to safe anaesthesia. The Administrative Officer ensures the efficient and effective function of the WFSA office, including support to the finance manager and to external communications. 

5 billion of the world's 7 billion people do not have access to safe, affordable, timely surgery and anaesthesia. 17 million people die each year from surgically treatable conditions (that's more than 4 times the number who die from HIV, Tuberculosis and Malaria combined).

If that sounds wrong to you and you are an experienced office administrator with a desire to make a difference then this could be your perfect job.

Candidate Application Information 

This is a three or four day role (let us know your preference). You will need to be able to work from home initially although we hope for a staggered return to the office over the coming months.

Guidance for submission 

• Read the attached Job Description.
• Submit a covering letter and an up to date CV. 

Note: - we will not take up references before short-listing nor without your express consent.

• Your cover letter should be used to tell us how you think you meet the requirements laid out in the job description. Draw particular attention to experience, skills, achievements and knowledge gained in past employment or other activities which are relevant to the job and give examples to support what you say.
• Ensure your covering letter is no more than 2 pages long (2 sides of A4). 

Applications should be submitted no later than the 14th of March 2021. Any applications arriving after this deadline will not be considered for shortlisting. PLEASE NOTE THAT DUE TO THE LARGE NUMBER OF APPLICATIONS RECEIVED WE WILL NOW BE CLOSING FOR APPLICATIONS FROM THE END OF THE DAY ON SUNDAY THE 8TH MARCH. WE MAY ALSO BRING THE INTERVIEW DATES FORWARD BY ONE WEEK.

Shortlisted candidates will be invited to an interview on the 18th / 19th March (this will involve an interview and a short written exercise) with second interviews - if required - over the following week.

Benefits

25 days paid holiday per year (pro rata)

5% employer pension contribution

Flexible working

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a UK rich in native woods and trees, for people and wildlife. The Trust aims to engage and inspire people about woods and trees to help us meet our vision of creating, restoring and protecting woodland. We own and care for over 1,000 woodland sites across the United Kingdom and support the creation and management of woodland on land outside the Trust’s own estate.

THE ROLE
The North of England has significantly less woodland cover than the rest of the country, and along-side our partners we are establish at least 50 million new trees and transforming the landscape of Northern England. The Woodland Creation Administrator will provide effective administrative support to the Northern Forest Project Manager and North Region Outreach Team in relation to the Defra Nature for Climate Fund woodland creation programme. This will include providing targeted administrative support to North Region Outreach Advisers working on a woodland creations projects in the Northern Forest, for example maintaining and updating relevant databases and GIS information, and liaison with the NF Project Co-ordinator when needed.

THE CANDIDATE
This is a great opportunity for the right person to contribute to the Northern Forest programme of work, so you’ll need to be enthusiastic about our cause and interested in the environment and in woodland creation. You’ll have previous administrative experience and excellent communication skills, including experience in professional and positive customer care. Experience using MS Office 365, including excel to a good standard is a must and experience of GIS is a distinct advantage. In additional you’ll be able to work effectively within a team to achieve smart outcomes.

This role will work both from home and from the Grantham office, so the successful candidate will need to have reasonable access to the Grantham Office.

WHAT YOU CAN EXPECT
There’s no other organisation like the Woodland Trust. Whatever you do here you will be supporting our work to protect and enhance woods and trees. In return we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance and good holiday entitlement.

JOB DESCRIPTION

Purpose of the Post

The Administrator will ensure the smooth running of the Devon Area and carry out administrative duties as required to ensure support direct service delivery and volunteer support across a number of different Devon.

Key responsibilities and duties

General

1. Administrate whilst dealing sensitively with telephone, post and email enquiries, screening and directing calls and emails in line with procedures
2. Work with the team to ensure that Referrals, Allocations, and Requests for Information are processed in accordance with the Cruse Service Model and all Cruse Policies and Standards, in particular the Standard for Access, Referral and Allocation.
3. Prepare information for clients, prospective volunteers and funders
4. Carry out administrative tasks associated with arranging conferences, training courses, study days, Devon Service Delivery committee meetings and other meetings as needed.
5. Maintain a secure e-filing system and keep accurate and secure record systems, using the organisational database and in line with GDPR
6. Act as key liaison person with the premises management including ensuring that we meet health and safety requirements, maintenance of office equipment and process for key holders.
7. Maintain a supply of stationery and Cruse literature held at local level, for local distribution.
8. Process financial transactions which may include receipts and payments, preparation of payment for suppliers and branch expenses.
9. Provide support and work with the Fundraising Team to maximize local fundraising activities and the information gathering for fundraising applications
10. Administer the online DBS process for Devon Bereavement Volunteers and staff.

Client and volunteer support

1. Support the Devon Area with authorised communications to volunteers and clients including through newsletters, social media and the distribution of information in paper or electronic format
2. Complete the booking and administration for the Understanding your Bereavement sessions, as part of the Cruse Client pathway
3. Facilitate other bookings (such as venue bookings) to ensure that client work and volunteer support can take place in an efficient manner
4. Accurately input data including evaluation feedback into the Cruse Information System and assist with reporting and monitoring to Funders and stakeholder, for quality purposes
5. Carry out such other duties as may be reasonably required from time to time, including supporting the duties of The Devon Area Service Delivery Committee and Supervisors Forum.
6. Maintaining and Inputting on CIS client details, allocating clients to Bereavement Volunteers and managing any waiting list.
7.  Managing the Devon and Cornwall Police and Crime Commissioners Victim Care Unit referrals and signing posting within the VCU network.