Please note that we have moved to a hybrid way of working in our Central London office.

The Health Foundation is an independent charity committed to bring about better health and health care for people in the UK.

The Healthy Lives directorate has an ambitious strategy to improve the public’s health through action on the wider determinants of health and reduce health inequalities. This is through: Analysis, evidence and policy to create and value good health; and improving public health policy, systems and practice.  

Working alongside other support staff, the post-holder will provide high quality administrative support to the Healthy Lives Directorate to help them achieve the strategic goals. This includes supporting the team in effective use of information systems and online collaboration tools, providing administrative support for meetings and events and contributing to improving systems and processes across Healthy Lives.

We are looking for someone who is highly proactive, a self-starter with excellent organisation skills and attention to detail.

To find out more about this exciting new role and what we are looking for, please click on the link below to be redirected to our careers page.

An exciting opportunity has become available for a temporary, part time administrator to support the Birmingham Cruse branch with a specific grant managed by Birmingham City Council Public Health team.

The role will require someone with excellent administrative skills, compassionate telephone manner and an ability to multi-task. It requires someone with experience in managing and updating a database, corresponding with a variety of stakeholders, and providing the Birmingham team with the administrative support to expand “Understanding your Bereavement” sessions to local, underrepresented groups.

The candidate must be able to work at least one late shift (until 8pm) per week, and the occasional Saturday morning shift. It will also be expected that the successful candidate will attend at least 15 hours Continuous Professional Development Training per year, with training often held on a Saturday.

Key duties will include

• General administrative tasks
• Database management
• Correspondence with stakeholders
• Arranging zoom meetings- and the management of zoom invitations
• Potential Volunteer support within an office setting
• Supporting the local team to report on the Key Performance Indicators
• Supporting the local team with Trust funding applications

Supporter Care Administrator 
Deptford, London. Currently Remote working 
 

The role

We have a dynamic, award-winning Fundraising team and have seen incredible growth in support across income streams over the last year. At the same time, the organisation is passionate and committed to increasing our activities so that more food can reach the 11,000 charities and community groups nationwide. To meet this ambition, we need to continue to grow our income and are looking for a Supporter Care Administrator who will be a key part of our team, delivering exceptional care and stewardship to our supporters.

This role is the first point of contact for supporters and will ensure they feel valued and inspired to continue their support. A lifelong involvement with FareShare begins when supporters first contact us. So whether thanking, processing donations, answering queries or helping maintain our data, you will be vital to our success.

We are looking for fantastic communication skills. You will have a flair for delivering fantastic customer service and enjoy working within a fast-paced environment.

About You

You currently work in a supporter care or customer experience environment and enjoy public-facing responsibilities. You cherish the chance to join a charity which has entered the national consciousness as a trusted, ‘can-do’ change-maker. You welcome the chance to be the Fundraising team’s ‘go to’ person for supporter care-related queries and requests.

Main areas of responsibility

The key focus of the role will be:

• Be a positive and helpful first contact for supporter queries. Manage and support communication channels for Fundraising including telephone and email.
• To assist with data entry and maintain accurate supporter records.
• Support the Fundraising team with delivery of campaigns.

Supporter Care

• Be the first point of contact for supporters, delivering an outstanding level of customer service, providing detailed and accurate information and support all enquiries by telephone, letter and email from all who get in touch. This is likely to include members of the public, companies, trusts, existing supporters and those looking to support us.
• Write and send donation acknowledgments letters to supporters.
• Record all interactions accurately and clearly in our database where appropriate.
• Support the Fundraising team with donation queries from internal teams.

Fundraising Activity

• Support the Individual Giving Officer in the development and administration of fundraising appeals.
• Work with the wider Fundraising team to create inspiring communications for our supporters.
• Provide administrative support with Gift Aid claims.

General

• Keep up to date with the Code of Fundraising Practice and GDPR compliance and ensure supporter care activity is delivered in line with regulations.
• Support the Individual Giving Manager and the wider Fundraising team as required.
• Occasional work outside of regular office hours and UK travel may be required.

Person Specification

Essential Criteria

• At least one year’s experience working within a Fundraising team.
• Experience of delivering excellent supporter care or customer service.
• Excellent phone manner, including ability to cope with challenging conversations.
• Excellent interpersonal and communication skill.
• Able to demonstrate excellent organisational and administrative skills.
• Organised and methodical approach to work.
• Ability to contribute effectively to the team as well as the ability to work independently.
• Able to follow instructions and carry out routine and complex tasks accurately, systematically and reliably.
• Excellent attention to detail.
• Proficient in the use of MS Office.

Desirable:

- Experience of the voluntary sector.

- Experience of using a Customer Relationship Management (CRM) system.

Values and Behaviours

• A commitment to Equal Opportunities.
• A passion for understanding of FareShare’s mission and strategy.
• Flexibility of approach and a team player
• Forward thinking and willing to contribute ideas and opinions.
• Willingness and ability to travel around the UK on an occasional basis.

Closing date for receipt of applications is 5th December 2021
 

We have a vacancy in the North West Hub for an Administrator working 21 hours per week supporting our Lancashire branch. This is a permanent role and you would be joining a dedicated team of Hub staff and volunteers. 

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services in line with the Bereaved People First Strategy, to strengthen the support we can offer to our volunteers and to bereaved people, and so that we work better together to truly become ‘One Cruse’. 

The role is home-based and applicants ideally need to be a resident in the Lancashire region to facilitate working with local volunteers and any future office-based work. The successful candidate will work 21 hours over 4 days (preferably Monday to Thursday)

The post holder will provide administrative support working across the Hub wide area and support our local bereavement services within these areas.

We are looking for a dedicated individual to work in our customer care team, to ensure our supporters are well looked after and have the best possible experience with Mercy Ships.

Supporter Services Administrator
Main Workbase: The Lighthouse, 12 Meadway Court, Stevenage SG1 2EF (Full office based in COVID-19 risk-assessed premises)
Hours of work: Full time (37.5 hours plus unpaid breaks)
Contract: 12-month fixed term contract
Line Manager: Data Executive 
Salary: £17,907-£18,803 per annum

Mercy Ships UK

The UK provides over 100 specialist volunteers to crew the hospital ship ‘Africa Mercy’ each  year, and provides financial resources for surgeries, healthcare, education and local partnership – bringing immediate relief to thousands of individuals and leaving a sustainable legacy of  hope and healing in every nation we visit.

Main Purpose

This individual will have excellent attention to detail and be able to manage multiple priorities at the same time to provide outstanding administration support to our Engagement and Philanthropy teams. This is an exciting opportunity for an enthusiastic individual to use their skills and experience with an organisation that has a tangible impact on those in need.

Main Responsibilities

• Handle all incoming enquiries through phone, post and online; provide an extremely high quality and consistent level of customer service.
• General office support such as answering the phones and door, franking outgoing post and organise courier services.
• Send out correspondence and products according to the relevant supporter journey, in a timely way.
• Input all data to the database, Salesforce, ensuring thorough, accurate and compliant information.
• Process gifts from individuals or organisations in a timely and prioritised manner, adding all additional and useful information such as Gift Aid information, phone numbers and updated addresses.
• Utilise formulae and run pre-written macros within Excel to manipulate data ready for import to Salesforce.
• Assist with legacy administration duties, such as liaising with solicitors, updating database and filing paperwork.
• Assist with administration duties for events, conferences and other new business opportunities.
• Provide general administration support to managers such as booking meeting rooms, ordering catering, booking travel and creating purchase orders.

• Be fully cross-trained to cover others as required.
• Other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department
• Post holder will actively follow Mercy Ships UK policies and four core values.
• Please note: this role is not suitable for home-working. The successful applicant will be required to work from our COVID secure, risk-assessed premises in Stevenage.

Benefits

• 25 days annual leave + bank holidays, increasing + 1 day with each year of service, up to 30 days annual leave
• Christmas shutdown
• Up to 7% Employer pension contribution
• Travel and training loans
• Free parking onsite

Closing date: 9am on Friday 17th December 2021.

To Apply and for More Information:

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

Mercy Ships UK is an equal opportunities employer.  We welcome applications from all individuals and value diversity in our workforce.

Candidates will be asked to declare any ‘unspent convictions’, and eligible roles may require a Disclosure Barring Service (DBS) check.

No agencies please.

Position Title:  Operations and Communications Administrator

Location: The Trust’s office in West London

Reporting to:  Office Manager

Grade and salary: Grade B £31,659 (pro rata)

Contract terms: Full Time

Closing date:             11.30pm on Sunday December 12th.

Background

The Sigrid Rausing Trust is a grant-making foundation based in London. Founded in 1995, its purpose is to promote the values and principles of human rights, equality and the rule of law, and to preserve nature from further degradation. In pursuit of these goals, the Trust had committed approximately £429 million to organisations all over the world by the end of 2020. Its current annual budget is approximately £47million. The Trust is led by nine Trustees and currently employs 24 staff. More detail on the Trust’s work can be found on its website.

The Operations and Communications Administrator is part of the operations team of 7 staff, who provide a range of infrastructure services and support to the Trust, including finance, information and communications technology, grants management, governance, compliance, facilities and office services, health and safety, and human resources. The Operations and Communications Administrator provides a range of support to the operations team and wider Trust, and is key in ensuring the smooth running of the Trust’s day to day activities.

Working for the Trust

The Trust is committed to staff development. We offer various opportunities for staff to learn and develop, including an individual training budget, and management devoted to coaching and development. We encourage staff to attend events such as conferences, expert and donor meetings, to keep abreast of the developments in the human rights and philanthropic fields. The Trust is committed to being a good practice employer. We offer flexible working arrangements and are currently undertaking a wide-ranging review of staff benefits.

It is important to us that our organisation is diverse, so we actively encourage applications from people of all backgrounds and identities.

Purpose of the Role:

• To provide administrative support to the Office Manager and wider Operations team in the delivery of tasks at key periods and provide cover as required;
• To provide administrative, communications and other operational support to the Trust;
• To undertake administrative tasks in support of the Finance Officer and Manager as required.

Key Responsibilities:

Operations

• Present a professional front of house service to visitors, telephone calls and emails; including monitoring of key Trust email inboxes.
• Support the Office Manager with recruitment processes which may include posting of adverts; dealing with enquiries from applicants; filing and anonymising applications; scheduling interviews and communication with applicants in general.
• Provide scheduling support to the Trust overall including team meetings, managers meetings, board and Trustee meetings, assistance to the Executive Director and Deputy Executive Director on scheduling and other scheduling tasks as they arise.
• Administrative work associated with ensuring office provision and resources are fit for purpose. This will include support to staff working remotely as well as maintenance of the Trust’s central office. Tasks include organising stationery and equipment orders, keeping ordering records up to date, assisting with the scheduling and management of building maintenance; maintaining equipment and IT logs and list etc.
• Provide administrative support to the Office Manager on HR projects relating to staff benefits and policies.
• Work alongside the office manager providing administrative and logistical support with the daily running of the office. 
   

Communications

• Update and maintain website content in coordination with members of the programme team, the COO and external communications consultants. This includes monthly changes to grants data as well more static elements of the website.
• Add news stories and relevant Trust updates as they are developed;
• Be responsible for the Trust’s twitter account and send out tweets as needed and in coordination with the senior management team and communications consultant.
• Assist the COO and Grants Manager with the monthly preparation of the devolved grant making minutes

Finance

• Assist with initial processing of all supplier invoices
• Assist with gathering of grantee bank details for review by the Finance Officer
• Assist with initial checking of staff expenses claims and paperwork

Travel

• Occasional support of programme staff in organising travel for complex trips (for example higher risk locations or trips with Trustees), including travel and accommodation booking and trip scheduling and background research for travel risk assessments as necessary;
• Assistance in keeping up to date on COVID restrictions in relevant locations to assist programme staff in planning travel

Relationships and reporting lines

• Receives line management and development from the Office Manager
• Works closely with the Office Manager and Finance Office
• Works collaboratively with colleagues in the operations team, sharing information and learning and mutual support;
• Works supportively with colleagues across the programmes team.

PERSON SPECIFICATION

Knowledge, qualifications and experience

• Bachelor’s degree in a related field (such as social sciences, human rights, environmental sciences, sociology etc.) or equivalent experience.
• A demonstrable understanding of human rights issues or interest in developing this further;
• High level of literacy and numeracy;
• At least two years of work experience in an administrative role, preferably in a related field;
• Strong and demonstrable administration skills. Any experience of financial work would be an advantage;
• Some experience of working with website content management systems or other equivalent communications exposure;
• High level of computer literacy, including experience of using Microsoft Office particularly excel, and ideally customer relationship management (CRM), grant-making or other databases.

Key Competences, Skills and Abilities

• Excellent analytical skills and outstanding communications skills; ability to write concisely and persuasively and to present ideas confidently in English;
• Excellent interpersonal skills and ability to work with people at all levels and from a variety of ethnic and cultural backgrounds;
• Excellent attention to detail and commitment to high standards of delivery;
• Strong planning and organising skills and ability to project manage complex activities to time and to a high standard;
• Ability to manage multiple competing priorities, to work on own initiative proactively identifying problems and potential solutions;
• Team player, and flexible approach to supporting others in a small team.

Personal qualities

• Demonstrable interest in and commitment to human rights;
• Commitment to respect and value equality and diversity and inclusion, and understanding of how this applies to own area of work;
• Commitment to own continuing personal and professional development;
• Commitment to the vision, mission and values of SRT;
• Flexibility and a sense of humour.

Other requirements

SRT is only able to consider applications from candidates who already have the right to live and work in the United Kingdom. SRT is currently allowing staff work flexibly either in our Holland Park office or at home. This arrangement will apply to this post though office attendance from time to time may be required as part of the role’s duties.

How to apply:

Please submit a 2-page CV and 2-page cover letter to apply. 

Closing date for applications is 11.30pm on Sunday December 12th.

We expect to hold first round interviews during the week starting 17th January 2022.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work on our new ambitious strategy for 2022 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  We want to find talented individuals from diverse backgrounds to join us on this journey.

Working alongside the Team you will support the delivery of a community-based service that encourages people to become more socially connected. 

As an integral part of a local team delivering a range of connection services across the community for older people, you will act as the central point of contact for all introductions. Providing kind, friendly interaction to people of all backgrounds, you will ensure a timely response to all day to day enquiries, helping to direct people to the appropriate services across Essex. 

An excellent telephone manner, the ability to use virtual platforms such as Teams and Zoom, and proficiency in Microsoft Word, Excel and PowerPoint are all essential for this role, as is experience in using databases or Customer Relationship Management systems such as Salesforce.

Candidates must also have great attention to detail, be highly organised, and have excellent time management skills in order to successfully manage competing priorities. 

At Independent Age we live by our values. We are purpose-driven; compassionate; expert; collaborative; accountable; inclusive.

We champion inclusion and celebrate diversity within and outside our charity to create a culture where everyone knows that they belong and can bring their whole self to work.  We hire from a variety of backgrounds as we know this makes our charity stronger.

We know that a good work life balance helps us perform at our best, so we provide support to attain this with flexible working hours and regular remote working opportunities’.  We also offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance and fantastic learning and development opportunities.
If you are passionate about our cause, share our values, are excited by and believe you have the skills for this role, then we’d love to meet you. 

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews will be held on Tuesday 14 December.

We are looking for an amazing aminsitrator with a Can- Do attitude that will get our office in order and keep us all organised.

Your main  role will be to manage the day to day functions of the office, including Health & Safety, stationery and sourcing items for the set up of new supported accommodation porperties; as well as providing Admin support for the CEO & Business Development Manager

If you are keent to support the office team to function in a professional and efficient way, enabling beneficiaries to receive the a high standard of service.then this could be the role for you.

Prospectus is pleased to be working with The Society of Occupational Medicine (SOM) to recruit their new Administrator.

SOM is the UK organisation for all healthcare professionals working in or with an interest in occupational health. Their priorities are the protection of the health of people in the workplace, the prevention of occupational injuries and disease and other related environmental issues.

As the Administrator, you will ensure the smooth running of SOM's administration function, at its office looking over Regents Park in central London, and support the wider team with membership CRM administration, events, and communications. You will offer support to some aspects of the finance function, including weekly invoicing and data entry of purchase ledger invoices.

The successful candidate will be friendly and approachable and will have demonstrated office-based administration experience. Strong IT skills and the ability to cultivate relationships will be important. Attention to detail is paramount as is being highly organised, resourceful along with a strong understanding of being proactively helpful.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Please initially apply with a Word Copy of your CV - more information about the role and the organisation will be provided to suitable candidates.

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

We are looking for a reliable and experienced administrator and call-handler to join our small but busy team at the Family Carer Support Service (FCSS) – a support, information and advocacy service for family carers who have a relative with a learning disability, autism or both.

You will be responsible for all administrative tasks of the Family Carer Support Service, and may also be required to provide administrative support for other charitable services within Hft.

About you

As the administrator you will be the first point of contact for people contacting us via our Freephone line, so an excellent telephone manner and good interpersonal skills are essential for this role. Experience of answering a charity phone line is desirable.

As the administrator you will deal with incoming and outgoing calls and post, maintain the FCSS database and Excel reporting spreadsheets, provide financial administrative support, contribute to our website, respond to emails and send out the monthly e-newsletter, organise and provide support for events, and carry out signposting support for the people who contact us. You will therefore require excellent administration skills, attention to detail, and the ability to manage and prioritise a varied workload as part of a busy team.

You must also strong IT skills, including proficiency in Microsoft Office and the ability to use Hft’s various finance and reporting systems.

Salary: £21,889 pro rata
Hours: Part Time, 28 per week
Contract: Fixed term - Maternity cover
Location: Remote based with occasional travel

Find your place with us and help change lives.

What we offer

With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills they need.

Benefits

• Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options.
• Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
• Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme
• 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff)
• A contributory pension scheme & life assurance
• Free DBS Check

Join us and help change lives.

STRICTLY NO AGENCIES PLEASE

Closing Date: 12th December 2021

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply.

Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do.

Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

You may have experience or an interest in the following: Administration Officer, Administrator, Administration Assistant, Office Administrator, Admin Assistant, Office Admin, Office Assistant, Team Administrator, Data Entry, Database Administrator etc.

Ref: 104 640

Part time (17.5 hours per week)
£10,500 pa (£21,000 full time equivalent salary)

We’re looking for an enthusiastic team player with experience in supporter care or customer service to provide administrative support to our Fundraising and Marketing Team, respond to supporter queries and manage the day-to-day running of our office. You will be an excellent communicator who is organised and takes a proactive approach to problem-solving.

In this role you will:

• Respond to supporter enquiries via phone, email and post
• Ensure that our wonderful fundraisers are thanked and feel valued
• Support the team to ensure that database processes are followed, and the CRM system is kept up to date at all times
• Take telephone donations and direct debit instructions
• Recommend and send out fundraising resources to supporters
• Manage the day-to-day running of our office

To be successful you’ll need:

• Experience in a customer service, administrative or supporter care role
• Excellent communication and organisational skills
• A proactive approach to problem solving
• Experience working with a CRM system
• Competent IT skills and confident using MS Office

To apply:
Submit your CV with a cover letter (of no more than one page) outlining your suitability for the role.

Closing date for applications: Sunday 5 December, 23:59
Interviews: W/c Monday 6 December

About Cardiomyopathy UK:
Cardiomyopathy UK is the specialist national charity for people affected by cardiomyopathy, a condition that affects the heart muscle. Our vision is that everyone affected by cardiomyopathy should live a long and fulfilling life. We are the only charity in the UK supporting children, young people and adults with the life-limiting heart condition, cardiomyopathy.

We are looking for a proactive and friendly individual to join us as an administrator. You will be based at our Blackburn Office in Lancashire. The role is part-time (18 hours) and you will work Monday, Tuesday, and Friday.

As an Administrator your role will involve:

• Payroll processing
• Minute taking
• Assisting managers
• Producing newsletters
• Answering queries and liaising with head office

We are looking for a candidate that has a bright, positive approach with excellent communication skills; a clear telephone manner; strong organisational skills; experience with Excel and minute taking. Alongside this we are looking for candidates with a high standard of customer care, with a warm and friendly manner.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Do you have a passion for good customer service?

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public.

The team is part of Marketing, Data and Insight team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.

We are looking for an outgoing and enthusiastic Supporter Care Executive to join our Supporter Care team, carrying out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100  Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

Essential skills and experience:

• Experience of working in a customer facing role and handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure

Please note that the official job title for the successful candidate will be Supporter Care Executive.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 12 December 2021, with interviews to be held 16 & 17 December 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Are you hard-working, talented and want your job to contribute to sharing God’s kingdom and alleviating suffering? Do you thrive when you work as part of a team towards ambitious targets?

We’re looking for an Individual Giving Administrator to contribute to BMS’ fundraising strategy and goals through supporting sustainable growth and making BMS supporters feel valued.

You’ll need to work hard and learn fast to pick up all the communication and technical skills that this job requires. You will be involved in thanking, expressing our gratefulness to BMS’ wonderful supporters, provide administrative support with project management of BMS’ direct mail appeals and maintain all relevant data relating to supporter engagements on the CRM database. You will learn how to use our database to create reports on the development of individual giving. This is much more than just an administrative role! As a champion of supporter care, you’ll also be ensuring that every interaction our supporters have with you as a representative of BMS is inspiring and uplifting. In all of this, you’ll have the full support of a friendly, encouraging and collaborative team helping you to succeed.

While you will mainly work with the Head of Fundraising, you will also start working more and more with the Fundraising Officer, who will provide supervision and might take over line-management of this role after two years.

Talent, potential and attitude are just as important to us as qualifications and experience, so please get in touch even if you don’t think you tick all the boxes quite yet.

Location    : Didcot, Oxfordshire / home working

Hours    : 17.5 hrs per week (Part time)

Salary range    : £19,560 to £23,662 (pro-rata for part time position)

Closing date    : 9 am Wednesday, 1 December 2021

Interview date : Tuesday, 7 December 2021  

If you would like to discuss this role further, please feel free to contact Tabea Dilling, Head of Fundraising,at BMS World Mission, Didcot

For full information and to download an application form and job details please visit BMS Website.