Are you: An experienced leader in voluntary services? Interested in shaping the future of a large volunteering team? Keen to join a respected Charity offering vital hospice services across Warwickshire, Coventry and Rugby? Passionate about the contribution that volunteers can make in a multitude of roles? Yes? This could be your ideal next role.

Myton Hospices are seeking an inspiring Head of Volunteering to expand, lead and motivate our volunteer department. With over 600 volunteers across retail, clinical, events, fundraising, hospitality and multiple other teams, supported by a small volunteer services team, this is a critical role within the leadership team of our Hospices. 

Your role will include:

• Promoting volunteering internally and externally to Myton, providing leadership and strategic direction across all volunteering activities
• Identifying volunteering opportunities and develop volunteering initiatives across all Myton teams
• Engaging and supporting paid employees to include, motivate and maximise the benefits of working with volunteers in their areas
• Planning and implementing innovative volunteer recruitment activities to attract and retain volunteers from a diversity of backgrounds and skill sets
• Developing and delivering volunteering guidance, procedures, policies and systems that meet legal and internal governance needs as well as encourage an excellent highly rewarding volunteering experience

Why us?

The Myton Hospices is an organisation at the forefront of palliative and end of life care across Coventry and Warwickshire and with a national profile. We have three hospices, two inpatient units and an ever-developing range of outpatient and community-based services.

We have almost 300 staff and over 800 volunteers who are committed to improving the quality of life for patients and their families. Our people are central to the success of Myton working across our palliative care services, our fundraising, support teams and our extensive retail footprint. We are a much loved and well supported charity, at the heart of our community.

Myton is looking forward, post the pandemic – aiming to increase our reach and impact especially within our diverse communities, which will only be possible with an engaged and motivated workforce, equipped and ready for the challenges and changes that we all face.

For an informal discussion about the role please contact Liz Jackson, HR Director.

Interviews will take place week commencing 1st November.

The Grants and Data Officer (GDO) will work on a new grants programme being delivered by Big Issue Invest starting in November 2021 in partnership with four other leading UK social enterprise support organisations.

Big Issue Invest is the social investment arm of The Big Issue. BII helps prevent poverty and creates opportunities for communities by providing finance, from unsecured loans to equity investment, to sustainable social enterprises, charities and ventures.

The Role

The GDO will work closely with the Grants and Data Manager and other members of the Impact Team, colleagues across Big Issue Invest, and the grant fund’s implementing partners to ensure the effective delivery of the grants programme.

The GDO will be responsible for the effective implementation of key project management activities involving colleagues at Big Issue Invest and grant recipients, monitoring the progress of supported projects and contribute to reporting to the funder.

The role is a great opportunity for someone with project management and/or grant management experience who wants to work within a social investment organisation supporting social organisations across the UK. The role provides an opportunity to build skills in project delivery, grant management, monitoring and reporting and financial management. Big Issue Invest is committed to the development of its staff and this role also has the opportunity to grow into additional investment or grant management activities depending on the growth priorities of the successful applicant.

This is a one year position linked to the project detailed below with the possibility of extension.

The Grants Programme Officer will be responsible for the following:

Collaboration with a consortium of partners delivering the new fund

• Ensure effective data input and updating of the consortium’s shared information management system to ensure BII meets project reporting compliance.

Delivery of grant making activities including coordination of assessments, contacting applicants and contractual management and monitoring of successful applicants

• Coordinate and support internal team of grant assessors during each funding round and prepare documentation for the award panel.
• Ensure all compliance procedures (Know Your Customer, Anti-Money Laundering) are carried out as per internal policies and the programme’s specifications.
• Communicate outcomes of the grant assessment process to successful and unsuccessful applicants.
• Work with successful applicants and BII’s Financial Controller to ensure grant contracts are signed and funds disbursed in a timely manner
• Support the Grants & Data Manager in ensuring Big Issue Invest delivers grant support as well as non-financial support in line with the programme’s schedule.
• Conduct periodic engagement with grantees of the project to ensure successful delivery of the project.

Coordination of Technical Assistance provision from Big Issue Invest to grantees as required by applicants

• In line with grantee requests, engage technical experts across Big Issue Invest to provide services to grantees and support in coordinating this delivery.
• Ensure appropriate recording of Technical Assistance activities for the accurate reporting of the grant project to funders

Data management and reporting activities

• Ensure data is collected at key points in the grant making process for Big Issue Invest to have clear monitoring data.
• Support the Grants & Data Manager in ensuring BII delivers reports on time to the funder.
• Provide accurate and well-presented data about the portfolio of grant holders and the programme’s implementation to internal stakeholders as needed.
• With the Financial Controller, provide accurate and timely financial reporting data for BII SMT and in line with contractual requirements for the project.
• Ensure the Grant Programme Officer is kept up to date with any monitoring and evaluation requirements evolving from the project.

Sharing lessons and developing expertise within Big Issue Invest

• Working with the wider Impact Team, identify lessons in the grants programme to share with the wider Big Issue Invest team.
• Work with the Grants & Data Manager to contribute to the ongoing development of Big Issue Invest’s data management platforms to improve opportunity for insights into the grants and investment portfolios.
• Engage in opportunities to learn from Investment Managers on social investment processes and approaches to improve your understanding of Big Issue Invest’s products and services.

Skills & Experience

We are looking for a Grants and Data Officer with the following experience:

• Project management experience including work planning, compliance management and donor reporting
• Experience in the administration of complex projects that require a highly organized approach to record-keeping and excellent attention to detail
• Experience with coordinating individuals across different teams and managing relationships with external stakeholders

Desirable:

• Direct grant-making experience (especially grant assessment process, budget management with grantees, contracting, Know Your Client (KYC) checks).
• Data management, analytic and visualisation skills

For a full job description with details of skills and experience, please download from the link below.

Salary and Benefits include:

• Salary of £30,000 - £33,000 per annum depending on experience
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension 
• Enhanced maternity/paternity pay
• Comprehensive flexible working policy open to all staff
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.

Workplace details

This role can be based anywhere in the UK with flexible/remote working arrangement, with frequent travel to the Big Issue Invest London or Birmingham Office and infrequent travel throughout the UK.

Closing date: 1 November 2021

Big Issue Invest is committed to equal opportunities and committed to promoting and enhancing diversity, equality and inclusion. We welcome and encourage applicants from all members of the community and particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.

PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Administration Officer – West Midlands

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit an Administration Officer in Birmingham to provide a full and effective comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function within the region to a high-quality standard. The successful candidate will initially work from home.

To be successful in this role you will have:

• Demonstrable experience in an office administrator role or equivalent including diary management, dealing with correspondence, preparation of meeting papers and general administrative duties
• A good working knowledge of Microsoft packages (e.g. Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms
• Excellent organisational skills with the ability to manage the time of self, prioritising tasks to meet challenging deadlines
• High level of customer service skills

Salary: NJC scale spinal point 4 – 6 (£18,933 - £19,698)

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR email address or to HR, PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Closing date: 29th October 2021 Interview Date: W/C 15th November 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

Administrator in Warwickshire Service (part time, fixed term)

Contract: Fixed term until 31st March 2022

Hours: This role is a 22.5 hour position. However this role will be temporarily working 30 hours per week until 31st March 2022 and the salary will be amended to reflect this.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

The domestic abuse service ​in Warwickshire co-ordinates the MARAC – Multi-Agency Risk Assessment Conferences.  These are meetings where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors.

We are looking to recruit a candidate with excellent organisational skills to provide high quality support to the MARAC Co-ordinator and ​the administration of the MARAC meetings. You will collect and record information on MARAC cases and identify issues to be raised with the MARAC Co-ordinator. Taking and distributing accurate minutes of MARAC meetings, will be part of this role, as well as keeping track of outstanding actions from across the partnership, liaising with partners and reporting overdue actions to coordinator.

The successful candidate will have outstanding administration skills and the ability to use initiative and judgment in dealing with colleagues and partner agencies. You will communicate clearly and concisely, in your written and oral communication and work successfully both independently and as part of a team. ​Whilst experience working within a similar field is desirable, this role is open to all applicants with administrative skills keen to get into the sector.

You will be familiar with collecting data, be a motivated learner and have proven ability to maintain high standards of confidentiality.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9:00 am Monday 1st November 2021

Interview Date:   Friday 5th November 2021 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

RFEA The Forces Employment Charity exists to provide life-long, life-changing support, job opportunities, and training to service leavers, veterans, reservists and their families, irrespective of circumstances, rank, length of service, or reason for leaving. Founded in 1885 and operating across the UK, we have the specialist knowledge and understanding to bridge the gap between military life and civilian employment. We work in partnership with other organisations and employers who, like us, respect and value the unique qualities and abilities of all those who have served. Our vision is a UK where all veterans and their partners lead fulfilling working lives.

We are looking for a highly motivated and skilled Salesforce Developer to lead the ongoing development of the charity's Salesforce NPSP deployment. This is an exciting opportunity for someone with a strong and proven background in Salesforce development, systems design and configuration. This role will be required to design appropriate solutions for new projects as they arise and work alongside third parties as appropriate to deliver successful implementations.

Working from either our London or Birmingham offices, the successful candidate will be responsible for development recommendations, configuration and solutions that provide services to our management team, staff, clients, and key stakeholders. The Salesforce Developer will ensure that development standards are delivered in line with RFEAs digital transformation strategic objectives.

Specific Duties and Responsibilities:

• Serve as primary system developer for the Salesforce environment
• Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits)
• Develop Apex (classes, triggers and flow), Visualforce, (based on specific requirements) to extend Salesforce in order to support business requirements
• Custom User Interface development, including Visualforce pages/Lightning pages, and Lightning Web Components
• Integrations: Use Salesforce APIs to integrate with other systems used in the charity
• Assist with each release cycle to implement and deploy new/updates to existing applications and code
• Ensure all changes are adopted and embedded by clearly communicating and documenting the changes with/ for all relevant users
• Coordinate the evaluation, scope and completion of new development requests
• Work with our Compliance Manager to establish suitable processes to support administrative, development, and change management activities
• Able to deliver end-to-end configuration and change management of the system when improvements are implemented
• Manage delivery of work products by external contractors for large-scale implementations of new functionality
• Assist in training of new users and grow the Salesforce skill set across the charity

PERSON SPECIFICATION

Skills Required:

• A self-starter open to learn and implement best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer.

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exceptional verbal and written communication skills

• Must demonstrate ability to communicate effectively with all levels of the charity

• Ability to critically evaluate information and distinguish user requests from the underlying true needs of the charity

• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

Essential Competencies

• Certified Salesforce Platform Developer I
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

Desirable Competencies

• Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Javascript Developer (or working towards)
• Experience with non-profit processes
• Empathy for those who have served in the armed forces

This role is 'full time' 35 hours per week on a 12 month fixed term contract (with possible options to extend) and a starting salary of £35,000 rising to £40,000 depending upon skill and experience, plus additional employee benefits.

To apply please submit a covering letter and applicable CV. Applicants are asked to provide their 'trailblazer.me' profile link within their application. The closing date is 22nd October 2021. Interviews will take place in early November for an immediate start where possible.

Security Clearance

Successful candidates will be required to undertake Ministry of Defence security clearance check which requires applicants to have been resident in the UK for over 5 years.

We are seeking to appoint a highly motivated, shrewd, and experienced Business Manager who can provide comprehensive business management and strategic operational support across all aspects of day-to-day administration, including Finance, HR, Property management to mention a few.

The successful candidate must have strong financial skills, demonstrate a high level of business acumen, interpersonal communication skills, and willingness to build wider links within the community, with an ability to drive forward and enhance the financial standing of the charity.

You will be joining the organisation at a time of transformation and will have a unique opportunity to help shape the future direction of St Anne’s as a provider of supported accommodation for the homeless in Birmingham. 

The successful candidate will:

• Ideally have a professional qualification in finance and/or business management.
• Have detailed, authoritative knowledge and experience in financial procedures and audit requirements, preferably within the charity sector.
• Have excellent communication and interpersonal skills, with an ability to lead, motivate and inspire staff and volunteers to achieve the highest standards.
• Have experience of strategic planning and leadership.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

An exciting opportunity has become available to increase our local telephone helpline team. The post holder will provide telephone and helpline support to bereaved people, including those bereaved by Covid 19. This will include supporting bereaved people, and where appropriate signposting them to other key services, taking referrals, and offering a compassionate “listening ear” to local bereaved residents. The role will include administrative duties and database entry.  

The candidate must be able to work at least one late shift (timing tbc) per week, and some weekend work (the helpline is open Saturday and Sunday 12-5).  It is essential that applicants can demonstrate relevant experience working with bereaved people.

Key duties will include

• Making comprehensive telephone assessments and deciding whether to signpost to other partners or make a formal referral to Cruse Birmingham  
• General administrative tasks 
• Client follow up courtesy calls and, in some cases, ongoing referrals
• Hospital “Compassionate Listening” calls
• Occasional staffing of the office line 
• Liaison with external partners
• Data Entry/record keeping 
• Candidates must be able to work competently with our database (CIS and then CRM next year) 

Are you a PA looking to work for a charitable organisation that is passionate about making positive change to the communities it works in?  Oasis has a newly-created opportunity for an Personal Assistant who thrives on supporting a busy CEO in a fast-growing national charity.

Oasis Community Partnerships is a charity supporting young people and their families in England. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

A new opportunity has arisen for an organised and experienced Personal Assistant who is comfortable providing senior level support and interested in charity development, training, and governance.  It is a great opportunity to gain valuable experience in the charity sector.

This key administrative role requires the successful candidate to:

• Provide assistance to the CEO collaborating with other PA/EAs
• Provide diary management, arrange meetings and book travel.
• Plan, Minute and service Board Meetings, ensuring timely administration of papers.
• Supporting the finance time with preparing annual accounts and annual returns.
• Occasionally travel within the UK to visit our community hubs.

This is a high-profile role and the successful applicant will be able to demonstrate professionalism and an understanding of how the Oasis ethos should play out in day-to-day work activity.  Each day is fast-paced, diverse and varied, so creativity and flexibility is essential!  Are you ready to join our journey and see the difference you can make?

In return, Oasis can offer:

• Flexible working practices and family friendly policies.
• A supportive network and family of staff in a motivating working environment.
• A non-contributory defined benefit pension scheme with 7% Employer contributions.
• 25 days holiday per year (plus Bank Holiday), rising to 30 days after 2 years of service.

To request a job information pack, please go to the Oasis UK Charity website, or download the documents on this page. Please note that CVs alone will not be accepted. 

Completed applications should be submitted by midday Wednesday 10th November 2021

Interviews will be held on Thursday 18th November 2021.

Permanent, part-time 32 hrs/wk, inclusive of breaks.  (Flexible working pattern negotiable.)

Salary:  £18,904 per annum (£23,630 for full-time) + pension

Based in Birmingham (location can be flexible and negotiable).

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities Employment

Personal Assistant to Director of International Support Unit (ISU)

Muslim Hands

• Vacancy Reference Number: PAISU/ISU/UK-R2

• Salary: 22000 – 24000 (depending on experience)

• Location: Nottingham

• Job Type: 1-year fixed contract (extendable)

• Category: Management

• Sectors : International Development

• Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 3rd November 2021

• Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold interviews via ZOOM.

Job Overview

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration and finance and at the outset the unit will focus on the following countries non-exhaustive list Canada France South Africa and the United Kingdom. 

Main Responsibilities

Personal Assistant to Director will be based at Muslim Hands headquarters Nottingham, the purpose of the role is to provide full administrative and secretarial support at a senior level to the Director of the international support unit. The personal assistant will be at the heart of the international support unit to ensure the smooth daily time management, scheduling of meetings and correspondence, further handle sensitive and complex issues in a professional and objective manner. Take the initiative when appropriate, especially in the Director’s absence. The PA will be expected to travel between the Muslim Hands partner offices frequently.

As a Personal Assist to ISU Director, you will be responsible for:

Job Specifics

• Provide administrative assistance to maintain effective communication with supporting offices.
• Produce monthly reports of all the supporting offices and assist in developing future KPIs for the ISU team.
• Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
• Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
• Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
• Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
• Assist the ISU director in developing, implementing and monitoring the ISU strategy.
• Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
• Typing, compiling and preparing reports, presentations and correspondence
• Acting as the first point of contact: when dealing with correspondence and phone calls
• Managing the diary and organising meetings and appointments for the ISU Director
• Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
• Demonstrate and promote adherence to all Muslim Hands’ Policies, which encourage and support other members within the overseas fundraising offices.
• Maintain absolute confidentiality with regard to the organisation's information and procedures
• Any other duties as may reasonably be required by the director.

Person specification

• Educated to degree level or equivalent.
• Preferred experienced Personal Assistant at senior management level.
• Willingness for overseas travel and out of office hours working.
• Experience of electronic diary management.
• Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external offices.
• Ability to organise and plan own work.
• Excellent attention to detail, with the ability to maintain a high level of accuracy.
• A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise.
• Ability to work on own initiative.
• Ability to deal with sensitive information with discretion and to maintain confidentiality.
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.

This is a very rewarding position for the right person. If you feel this is you please send your CV with a cover letter explaining why you feel you are suitable quoting the above reference number!!

Deadline for applications is 3rd November 2021 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Job Purpose:

 To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.

Duties and Responsibilities Administration:

 To work within BSWA’s administrative and financial systems.  To ensure that adequate records are kept for all service users.  To keep accurate records of financial transitions in line with BSWA’s procedures.  To ensure that Health and Safety records are kept up to date.  To keep inventories of all refuge contents.

Communication:

 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by: a) maintaining BSWA communication records b) following safety procedures c) carrying out risk assessments in conjunction with your line manager d) attending appropriate team and project meetings  To attend training relevant to the post in agreement with your line manager.  To attend support and supervision sessions with your line manager.

Premises and Equipment:

 To ensure that the appropriate agreements related to tenancies are completed.  To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them.  To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff.  To prepare rooms for new residents, ensuring compliance with health and safety requirements.  To ensure the refuge is clean and tidy overnight  To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.  To report to your line manager any difficulties in relation to the collection of rent and other charges.

Support Work:

 Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.  To take out of hours referrals, including an initial risk assessment  To welcome and settle women and children into the refuge, familiarising them with the building.  To respond to emergency situations arising within the refuge out of hours, including during the sleep-in period.

General:

 To maintain the confidentiality of the women, young people and children using the service.  To maintain confidentiality in all matters relating to the organisation.  To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.  To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.  To ensure the efficient use of resources at all times.  To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.  To participate in the development and annual appraisal of a personal individual development plan with the line manager.  To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post. 

We are a leading Brain Injury Charity who have radically transformed our support services during the last 6 months through new ways of innovating to ensure our clients know that we remain committed to supporting them on their journey to independence. 

Description

We are looking to recruit an experienced Accountant to join us as a FINANCE MANAGER who will be responsible for providing a comprehensive financial service to support the charity’s day to day operational service delivery, business aims and strategy.

The Role:-

• With a focus on customer service, income generation, cost control, compliance and sustainability, the Finance Manager will be responsible for the management accounting, ensuring effective system and controls are in place to safeguard the company finance and comply with all legal requirements including GDPR
• Working with the CEO, prepare financial plans and charity budgets and provide financial advice and support to the Department Managers as required
• Develop the financial performance of the charity

Duties/Responsibilities:-

• Budgeting & Accounting – Support the CEO with preparation of annual budgets for Board approval. Ensure costs are controlled and accurate. Generate SAGE accounts ensuring that all transactions are correctly posted. Delegate to and supervise the Finance Administrator to ensure that all financial tasks are completed by the required times
• Reporting & Governance – Advise CEO and Trustees regarding Investments to ensure the best return is accrued. Monitoring, updating and submitting all grants that are open HBS once approved. Help influence shift to digital working. Ensuring that grants/donations received are utilised for their restrictive purpose HMRC and any Court Orders are in accordance with due dates including the current Job Retention scheme
• Payroll – Generating and maintaining the payroll process and ensuring payments of all obligations to timely production of statutory and internal financial reports and liaison with the Charity’s statutory auditors and manage the preparation of accounts for quarterly and annual audit plans
• Communication – To maintain good working relationships and be active in helping the business improve working practices and the services it provides by contributing ideas and giving support to other members of staff as required. To ensure that communication with staff and clients is friendly, helpful and professional at all times

The Candidate:-

The ideal candidate will be qualified to NVQ Level 3 in Business Administration and will have an AAT qualification along with SAGE Line 50 and will also have a minimum of 4 years proven experience within a similar role.  Experienced ledger on SAGE 50, SAGE payroll, financial management and systems including prepayments and accruals they will possess excellent IT/Microsoft Office skills, be a self-starter, adaptable, flexible and organised.

Why join us:

Annual leave – 33 days each year (including 8 bank holidays)
DBS Check – We cover the cost of your DBS check and update service check
Company Pension Scheme
Wellbeing Support, Advice and Guidance – Available via our in-house trained ‘Mental Health Champions’ and/or Employee Assistance Program though an online portal or over the telephone
Confidential Counselling Service
Free parking at our 3 centres
Complimentary refreshments
Professional Development – We can support you to obtain a range of qualifications according to roles and support further development
GEM Awards – All of our employees are stars in our eyes and each year colleagues make nominations for our special awards.
Social events, fundraising and team building – We value all our employees and try to bring people together socially
Discounts – Available at Highstreet retailers, days out, gifts, holidays and even when buying a car via the Blue Light Card Scheme that we will purchase for you.
Long Service Awards – Receive 1 extra day annual leave when you have reached your 5 year anniversary with us and thereon (10 years 2 days etc.)
Special Birthday Days – Receive an extra day annual leave on your ‘milestone birthday’
Health Scheme – Employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists.

Fundraising Manager – Individual Giving

This is a fantastic opportunity to bring your individual giving fundraising skills to this highly effective and growing heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Fundraising Manager for individuals is key to our future success, understanding our donor base and creating a clear donor stewardship programme for the 15,000 donors we have.

In addition, you will create engaging fundraising asks, strong engagement processes and effective recruitment campaigns.  You will have the support of a Donor Care Officer to help deliver your plans.

You will be able to demonstrate your experience in creating and delivering effective donor stewardship plans to include single, legacy and in-memorial giving.  Access ThankQ database and Tessitura experience is desired.

We are seeking a resourceful, proactive team player who demonstrates initiative and takes ownership and responsibility for completing and finishing tasks, including setting and achieving targets.  You will naturally identify opportunities and maximise these for the benefit of the Railway.

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of individual giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway. 

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Executive Director

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000 FTE

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time, 4 days per week (30 hours)

Holiday: 31 days (inclusive of Public holidays) FTE

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity.  This position is a hands-on role and comes with line management of a part-time Donor Engagement Officer and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both retention, uplift, and acquisition, whilst building a stronger fundraising volunteer base to assist you in delivering your plans. 

Main Duties and Responsibilities

Strategy & Development

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor retention, uplift, and acquisition strategy.

·To lead on developing our CRM system, working with the Executive Director and Finance Manager to review the Trust’s CRM database and implement an Organisation wide CRM system.

• To manage the individual giving budget in line with objectives and KPIs, reporting to the Executive Director on income and expenditure and highlighting variances in a timely manner.
• To test, implement, monitor, and evaluate existing and new fundraising asks and channels to increase two-way engagement with donors.
• To develop and manage high quality supporter care including responsive and prompt thanking and updating our donors on the impact of their support.
• To develop a volunteer-base of fundraisers.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Executive Director.
  • To keep accurate and up to date records of all activities, using ThankQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Donor Care Officer to ensure that KPIs and objectives are achieved, and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues.
• Organise face to face thank you events for our supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of developments in individual giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Creating and implementing successful individual giving donor stewardship plans.
• Implementing donor segmentation, targeting, and positioning strategy.
• Proficient with fundraising CRM systems ideally ThankQ and Tessitura.  To include building, analysing, and reporting.
• Creating, writing, and delivering strong fundraising appeals across all platforms.
• Writing compelling cases studies.
• Legacy and in-memoriam fundraising.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.
• Managing and motivating staff.

Skills and abilities

• Outstanding verbal and written skills. Able to engage audiences using a range of communication tools.
• Exceptional analytical skills to be able to evaluate our donor base and create effective tiered donor stewardship plans.
• Significant direct marketing skills: devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors.
• Exceptional organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel and Word.
• Strong numerical / budgeting skills.

Attitude and Personal Qualities

• Motivated, task-orientated, and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.
• An interest in heritage railways.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

1.  Supporting the needs of children and young people who are vulnerable and at-risk of involvement in crime across Warwickshire, Coventry and Northamptonshire and reducing offending.
2.  Facilitating personal, social and educational growth in young people, in order to help them to make positive choices and to reach their full potential in society, despite their personal circumstances/vulnerability.
3.  Developing strong relationships with current youth provision across Warwickshire, Coventry and Northamptonshire, including working in partnership with schools, colleges, statutory providers and faith-based groups.
4.  Engaging with the ‘Early Help’ agenda, in order to break the Victim-Offending Cycle

•  Have relevant qualifications and considerable experience in working with children and young people;
•  Be Fluent in the English language (GCSE Grade C or above: English and Maths); Confident and articulate when talking to a wide range of people and be able to produce clear, accurate written and electronic records
•  Have excellent communication and interpersonal skills and the ability to engage with and form effective, empathic and professional relationships with children and young people from primary age through to early 20s.
•  Have a strong commitment to young people and an understanding of the many factors affecting their lives, including factors linked to youth crime;
•  To be non-judgemental in all relationships, with a positive attitude and the ability to give constructive, supportive feedback as well as to positively challenge negative behaviour
•  Be able to earn the trust and respect of others, both young people and professionals, and to lead by example, both inspiring and motivating others
•  Have experience of coordinating projects, working both independently and as part of a team, including the co-ordination and management of volunteers.
•  Have a broad knowledge of mental health and safeguarding issues and of the youth justice system;
•  Be able to demonstrate a creative, innovative and dynamic approach to this challenging role
•  To demonstrate an ability to both, liaise with colleagues and also to act on your own initiative, within expected professional boundaries, whilst adhering to policy, guidance and associated legal frameworks

•  Working as part of a supportive and skilled team, your time will be spent mainly across Warwickshire, Coventry and Northamptonshire, in schools, colleges, youth clubs and town centres, delivering educational, emotional and practical support and advocacy to young people;
•  You will spend a large proportion of your time working directly with young people, assessing the needs of individuals and ensuring appropriate referrals to specialist interventions are made available when needed;
•  You will work closely with other colleagues across the GYM service to ensure the service is taken directly to the children, young people who need it and to external partners.

•  To work directly with children and young people, providing assessment, advocacy and support to those aged 4-25; enabling effective personal and social development and the ability to cope, recover and thrive.
•  To facilitate a range of accessibility points and interaction including face to face and social media.
•  To provide holistic appropriate and timely support, both practical and emotional, to young people, including vulnerable, disengaged and hard to reach young people, and those exhibiting challenging behaviour.
•  To provide advice and guidance on prevention and protection issues to children and young people.
•  To ensure appropriate referrals to specialist interventions and integrate with existing statutory and non-statutory pathways for children and young people.
•  Support children and young people through the existing pathways including court processes.
•  To visit and provide information to individuals, groups, schools, colleges, and other youth facilities across Warwickshire, Coventry and Northamptonshire, building and maintaining relationships with key stakeholders and delivering training when required.
•  To liaise directly with police, courts and other criminal justice organisations and ensure duplication of service is avoided.
•  To ensure cross referrals and seamless transition into adult services.
•  To be committed to achieving service outcomes.
•  To systematically gather feedback from young people about their experience of the service and use this feedback to inform the Youth Endowment Fund and evaluators, enabling service improvement.
•  To actively participate in service user panels as a part of the wider governance arrangements to support GYM in the wider design of support services.
•  To assist with administration duties, data collection, monitoring and evaluation and compiling of reports when necessary.

We recognise the benefits of a diverse workforce and therefore welcome applications from all backgrounds and all sections of the community. In line with the Immigration, Nationality and Asylum Act all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.