Contract Type: Permanent

Hours: Full time- 35 hours a week

Location: Birmingham

This varied role is part of the Operations Support Team for the Central Region and reports directly to the Operations Support Manager.

The successful candidate will be the first line of contact for welcoming visitors, dealing with incoming telephone calls and responding to general email enquiries as required. The post holder will also be responsible for post handling and management of room bookings.

The role will involve ordering stationery, office supplies, marketing materials, programme resources and will also be responsible for monitoring and controlling equipment. The post will also provide a range of administrative tasks for various functions, maintaining accurate and up to date records, completing filing and archiving as required.

The post holder will require the ability to communicate with the young people from the Prince’s Trust target groups, as well as a range of colleagues and external suppliers. The ideal candidate will have excellent IT skills and be highly motivated, with strong organisational and interpersonal skills.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

An exciting opportunity has arisen for a full-time Administrator in the School of Law, to provide administrative support and management for our Warwick Law in Practice (WLiP) programme.

Warwick Law in Practice cultivates opportunities for students to gain practical experience in law while also making a meaningful contribution to our community locally, nationally and internationally. We seek to develop mutually beneficial long-term relationships and projects with organisations that share our values. We offer opportunities in more traditional forms of legal advice and practice, but we also look beyond these to expose students to alternative ways of doing and thinking about law, including writing, research and journalism, advocacy, education and digital technology. The person appointed to the role will be a key member of this initiative.

To apply, visit our website.

Closing date: 24 November 2019.

Interview date: 10 December 2019.

Telephone Adviser (Birmingham)

30 hours per week

£16,365  (£20,183 FTE pro rata plus pension and healthcare scheme benefits)

The opportunity

We have an exciting opportunity for an enthusiastic and motivated individual to join our Advice Team focusing primarily on advice via telephone. Ideally you will be able to demonstrate excellent people and communication skills, with an ability to gather and interpret information to help clients navigate their difficulties. You will also have experience of generalist advice work including working with Welfare Benefits.

The ideal candidate

This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of advice work in the advice or third sector and experience of working within a fast paced environment handling administration and information systems and client interactions. You must have excellent communication and organisational skills, with a commitment to provide a high quality service.

The organisation

We are a locally foused charity with over 160 staff and volunteers across Birmingham and Sandwell. We provide free, impartial advice and information on a wide range of issues to people aged 50 and over. We are looking to grow and expand to reach more of the older people in Birmingham and Sandwell.

Application forms must be completed fully; CV’s will not be accepted.

If you would like to discuss this opportunity further, please contact Sukie Binning, Head of Operations.

The deadline for applications is Monday 2nd December 2019.  Interviews to be arranged between 9th December and 13th December.

About us

Based in the heart of the Wyre Forest, KEMP Hospice offers specialist care and support to patients, families and carers who are dealing with life limiting illness and bereavement.

There is so much more to KEMP, so take a look around our website and learn some more - or better still, come and visit us and we'll tell you all about the work we do in and around the Wyre Forest.

The Role

Our Bereavement Support Team provides support for children from the age of 5, young people and adults who have experienced a bereavement. Consisting of paid counsellors, practitioners and student placement counsellors in training, the team provides one to one support to over 450 individuals across the Wyre Forest each year.

We are looking for an experienced Bereavement Support Team Leader/Manager will be responsible for supporting the team to deliver high quality support to our clients and in achieving our strategic aims.

We are looking for someone with:

• Minimum Level 5 Diploma, or equivalent, in Counselling.
• BACP or equivalent body accreditation.
• Experience of supervising or managing others. 

When you work with KEMP Hospice, the role you play here matters and you matter to us. Whether you’re interacting directly with our patients and clients as a counsellor, part of our Care Team, or slightly more removed as a driver for our shops, a Fundraiser or an Administrator, every minute of your time with contributes to us being able to achieve our aim of providing Exceptional Care and Support.

For further information on the role including contact details please visit the vacancy on our website. 

How to apply

Please send a CV and detailed cover letter explaining how you meet the person specification and the requirements of the role.

Background

Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. This full time position is required to coordinate our service delivery in Birmingham as we grow bike donations and sales. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. You will report to the West Midlands Operations Manager and you will have a high level of autonomy as you bring your expertise in administration and coordination to our already highly specialized team.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

This role is responsible for coordinating service delivery for The Bike Project in the West Midlands, Supported by the wider operations team, you will work on a variety of projects including bike collections, donations, Pedal Power and Bike Buddies and take a lead at our weekly bike donation sessions for refugees The post holder will be expected to maintain a good working knowledge of The Bike Project’s programmes, products and policies and maintain good working relationships with a variety of external stakeholders.

Duties and responsibilities

• Responsible for administrative duties and tasks to support the day to day operations of the social enterprise and charity. 
• Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts, oversee general maintenance and implement fire, health and safety recommendations.
• Provide high quality support to beneficiaries, including the resolution and closure of complex queries with minimal supervision.
• Assist in the coordination of weekly bike donation sessions in the West Midlands as well as other events and activities from time to time.
• Assist with organizing calendars, events and training for the staff team
• Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
• Contribute to the development of operating procedures, under guidance from the West Midlands Operations Manager.
• Handle large volumes of sensitive data using multiple platforms including our CRM system (Salesforce), and ensure that data protection and filing systems are adhered to at all times.
• Assist with the management and retention of volunteers.
• Conduct all duties in a manner that is non-judgmental
• Perform any other reasonable duties on an ad hoc basis as required by the charity.

Qualifications, Knowledge and Experience

• Excellent English language skills (both written and oral) are essential for this role. Additional language skills (preferably Arabic, Farsi, Turkish, Tigrigna French or Amharic) will be considered beneficial.
• Minimum of 2 years’ experience of delivering administrative support, preferably within the retail or charity sector.
• Experience of coordinating projects and activities, to meet targets and objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• High level of organizational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.
• Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others and to inspire stakeholders to donate bikes to The Bike Project.
• Knowledge of the refugee sector in the UK, and a passion and enthusiasm for making a difference to the lives of refugees.
• Experience of working or volunteering for a charitable organization is seen as beneficial. 
• Previous experience of coordinating volunteers is beneficial.
• An ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Advocate for cycling who shares The Bike Project’s values and ethos, and is committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. Some travel to our head office in London will be required from time to time.

Physical requirements

None.

Direct reports

Volunteers.

Application Process

All candidates must provide a CV and covering letter (no longer than one page in length) that addresses the person specification and states how you heard about this job opportunity. 

The closing date for applications is midnight on Sunday 1st December. Interviews will be held on Wednesday 4th and Friday 6th December at The Old Print Works, Birmingham, B12 9AH.

Please direct all enquiries to Sarah Goss, West Midlands Operations Manager.

A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Team Leader to compliment the Career Transition Partnership (CTP) delivery pathway within the RFEA's client contact centre. As the Team Leader you will manage, direct, plan and coordinate the operational activities of the CTP Support Team to deliver the CTP Resettlement Programme across al HM Forces Service Leavers. You will be the Subject Matter Expert (SME) on all CTP operational issues to provide the very best delivery to all CTP clients at every stage of their engagement.

The ideal candidate will have proven leadership and supervisory qualities, with a commitment to provide quality delivery and best practice across all CTP delivery. A self starter with the ability to work collaboratively and possessing well developed communication and organisational skills essential for delivering against agreed outputs and Key Performance Indicators.

Principal Responsibilities

• Programme priorities will be led by the Head of Employment and CTP Programme Managers.
• Managing, planning and supervising the engagement, tracking and monitoring of all clients in line with CTP Operating Procedures and Work Instructions.
• Liaise with the IT Development & Support Analyst to ensure continuous coordination between the Adapt CRM systems.
• In coordination with the Employer Engagement Manager (EEM), supervising all employer related activity conducted by the Client Advisors, including job-matching notifications and online jobs feed activity via RightJob.
• Providing helpdesk and administrative support to employers using the CTP web services and the CTP jobs board (RightJob).
• Responding to and managing Case Worker Safeguarding Calls, ensuring the system is updated accurately and in real time.
• Management and quality assurance of CTP vacancy handling and job matching notifications via ADAPT and RightJob.
• When necessary, and in accordance with relevant Operating Procedures, referring clients to the appropriate CTP or RFEA Team or Case Worker.
• Perform any tasks as required or when appropriate by the RS Centre Manager.

Essential Competencies

• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes for Service Leavers and Veterans.
• Strong communicator with Service Leavers and Veterans and to share information on cases with the team and Employment Advisors.
• Very strong knowledge of customer communication channels and CRM systems.
• The ability to mentor new starters to the team.
• High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
• Excellent IT skills - experience of business administration, in particular the use of databases and CRM systems to accurately record data.

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in our cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges and building relationships and partnerships.

Ideally you should be NVQ Level 4 qualified in Information Advice and Guidance, however, appropriate training will be given. You will need to have empathy for those who have served in the Armed Forces.

The position is Full Time and you will be required to work 35 hours per week. A competitive salary and employment benefit package of £25,000 to £26,000 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 6th December 2019.

Successful candidates will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World; to see lives and communities transformed through encounter with Jesus Christ.

We are looking for a personable Finance Professional who will ensure the efficient and effective handling of daily finance processes.  You will; 

• Perform a range of daily core finance tasks such as accounting for daily receipts, Stewardship and other Charity Card donations. 

• Process and account for all supplier invoices and payments, including quarterly project transmissions. 

• Perform various office and supporter database tasks as well as taking donations over the telephone from supporters 

• Process sales ledger and prepare sales invoices and balance sheet reconciliations. 

• Play a vital role in the month end and year end processes. 

This is a busy but rewarding environment, which offers an excellent opportunity to become involved in and develop a range of financial skills and experience. 

You will need to have a passion for Interserve’s vision and mission as well as at least 2 years experience in a finance role. Experience of using an accounting system and excellent administration and communication skills are essential.

You should also possess an excellent standard of numeracy as well as accuracy with detailed spreadsheets. You should be able to work independently and as part of the Finance Team.

Please follow the link to our website to download the full job description, person specification and application form.

Interviews will take place at our Birmingham office, B8 postcode, on Monday 9th December

HR Co-Ordinator

Permanent

21 hours per week

£20,912 per annum (FTE) - Actual salary £12,547.20

Location: The Big Peg, Vyse Street, Jewellery Quarter, Birmingham

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our HR Business Partnering team, supporting our Children & Young People Directorate.

We are currently looking for an excellent communicator, with great customer service skills, to join our ambitious team.

A key part of this role will be your ability to:

-Take responsibility for the day to day administration activities of the HR function, taking on key HR support and assistance tasks which contribute to the effective management of workloads across the team.

-Coordinate and manage recruitment activities for the stakeholder group. Provide comprehensive advice and support to managers and employees on full range of Recruitment initiatives from advertising, pre-employment check to on boarding.

-Be the main point of contact for general HR enquiries from both internal and external customers, referring queries where necessary to the appropriate member of the team.

In order to be successful in this role, you must have:

-Good communication skills, both verbal and written, with the ability to build effective relationships

-A professional, confident attitude

-The ability to manage workloads and be flexible during particularly busy periods, including good time management

-Experience of customer facing role, providing an excellent customer experience to a range of stakeholders

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is 23:59 on 3rd December 2019.

Some of our vacancies receive high numbers of applications and we may close the vacancy early.

Interviews will be held on the 13th December 2019.

A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Centre Manager to further develop and manage the RFEA's client contact centre operations across three distinct delivery pathways (Career Transition Partnership, Veteran's Employment and Project Nova). As the Centre Manager you will have strategic leadership and management of the RSC as well as providing high level direction, planning and integration and coordination of all RSC operational activities to specific delivery standards and a clear set of output targets and performance indicators. You will be the Subject Matter Expert (SME) on all RSC operation issues and manage and integrate three multi-disciplined teams each with its own Team Leader to provide the very best delivery to all CTP clients and RFEA beneficiaries.

The ideal candidate will have proven leadership, management and motivational skills with a commitment to provide quality delivery and best practice across the Centre. A highly collaborative, articulate and pragmatic individual demonstrating excellent influencing and interpersonal skills is fundamental. The ability to embrace continuous improvement and drive forward change is essential.

Principal Responsibilities

• Overall effective management of the delivery of RSC outputs and integration of the three key pathway outputs, including the performance management of the Centre Team Leaders.
• Be the single point of contact for the RSC for cross team matters such as coordinating visits, ISO 9001 Audits and Inspections, standards, safety, Fire Evacuation and office safeguarding.
• Play a proactive role in the RFEA Development Strategy by innovatively generating new ideas and initiatives to improve the business while accurately forecasting resources required to meet the targets.
• Lead on Change Management and Continuous Improvement as well as actively implement new initiatives to improve performance, efficiency and time management.
• Provide strategic leadership and direction for the RSC and high-level advice on all associated issues for RFEA senior management.

Essential Competencies

• Proven leadership, management and motivational skills.
• Motivated self-starter with commitment to quality delivery.
• Ability to manage effectively a high performing, integrated multi-disciplinary team dedicated to achieving strategic outcomes.
• A highly collaborative individual who can demonstrate excellent influencing and interpersonal skills with the ability to quickly establish credibility, influence and build relationships with key stakeholders at all levels.
• Passionate and driven to lead and uphold the RFEA Values in the workplace
• Ability to exercise appropriate judgement, identify, manage and clearly mitigate risk.
• An accurate and methodical approach with strong attention to detail.
• High quality verbal and written communications skills with a personable manner and strong presentational skills.
• Excellent problem resolution skills; ability to use own initiative to proactively and creativity to tackle new and recurring issues where no guidance or protocol exist.
• Evidence of continuous improvement management ability through track record of providing innovative and creative solutions.
• Excellent IT skills - experience of business administration, in particular the use of databases and CRM systems to accurately record data.

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in our cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges and building relationships and partnerships.

Ideally you should be NVQ Level 5 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time and you will be required to work 37 hours per week. A competitive salary and employment benefit package of £32,000 to £36,000 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 6th December 2019.

Successful candidates will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

As a Communications Officer, you will contribute to and organise a range of integrated marketing campaigns to promote our projects, services and ideas. You will be working closely with our marketing team to develop our digital presence, raise the profile of our interventions and create content that drives the expansion of our consumer base.

You will be a talented and experienced content creator that will play a key role in expanding our company’s digital footprint, followers and end users. Typical daily activities in this role include content writing, producing creative materials, engaging social media followers, liaising with suppliers and managing web platforms.

This role requires a high level of creativity, attention to detail and in-depth knowledge of emerging marketing trends. We would also like you to know the best ways of engaging with a range of different audiences to effectively tell our story. This includes an understanding of engaging with and working with the least heard voices, and those from deprived communities.

This post has been created in order to deliver the ambitions of Sport England’s £9.72m National Lottery funded Active Communities Programme. Birmingham and Solihull are one of 12 Local Delivery Pilots across England that are looking at innovative ways to reduce the levels of inactivity in our most disadvantaged communities.

The postholder will be employed by The Active Wellbeing Society (TAWS) which is an independent community benefit society which works with some of the poorest communities in Birmingham & Solihull to improve people’s health and wellbeing through physical activity.

Closing date: Sunday 1st December 9pm

Interviews:  Wednesday 11th December (afternoon) and Tuesday 17th December 

Rethink Mental Illness is a leading charity provider of mental health services across England, we provide a very large and varied portfolio of services including Advice, Advocacy, Campaigning, Community Support, Fundraising and Housing to name a few! We currently have a great opportunity for a New Business Manager to join our dynamic Business Development team.

This is an ideal role for an experienced Business Development Coordinator with a keen interest in mental health or social care. In this role the successful person will be responsible for supporting the Business Development team to identify, track and respond to relevant new business opportunities and monitor retenders for existing contracts, maintaining our underpinning systems and processes.

Duties & Responsibilities: 

• Monitor tender portals both for notifications of new opportunities and retenders of current contracts
• Complete Market Engagement Questionnaires, first stage selection processes, PQQ documents, and reference requirements
• Manage and track all tender alerts, circulating weekly Opportunity Alerts and following opportunities of interest
• Maintain the Opportunity Dashboard and ensure the team is aware of deadlines: market engagement, tender release
• Maintain the Business Development Pipeline supporting outcomes and trends to be analysed
• Coordinate attendance of Market Engagement Events by relevant staff and collect subsequent reports
• Issue tender release notifications and circulate relevant documents for identified tendering opportunities
• Maintain a contracts database tracking contract review, signature, duration, status, extensions
• Coordinate and track contract retention activities and retender preparation with Heads of Service and Service Managers
• Record action notes from Business Development meetings
• Undertake desk research on markets, regions, competitors, stakeholders, potential partners
• Coordinate partner/subcontractor due diligence
• Take responsibility for effective filing on the team’s Shared Drive

Skills & Experience: 

• strong communication skills
• comprehensive administration experience
• Excellent organizational skills organized
• Well-developed IT, Microsoft Office and tender portals experience
• NVQ 4 / A Levels (or equivalent) in Business or Administration is desirable
• Experience and/or knowledge related to mental health and wellbeing is desirable
• Knowledge in public sector procurement is desirable

What we offer:

• Competitive Salary
• Contributory Pension Scheme
• Life Assurance
• 33 days Annual leave including statutory/bank holiday
• Your "Rethink Day" 1 days additional leave (pro rata) on your Birthday
• Where appropriate paid eye test plus up to £55 towards the cost of new glasses or lenses
• Excellent Career Development Opportunities
• The opportunity to make a real difference.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process. 

Development

Ø  To identify and develop support strategies to meet the needs of women and children seeking support

• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To develop monitoring and evaluation procedures
• To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the service
• To promote awareness of the impact of domestic violence on women and children and BSWA services
• To participate in multi agency work as agreed with your line manager

Support work:

• To recognise women and children’s individual needs, providing a short to medium term service to meet those needs
• To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence
• To carry out risk assessment and safety planning with women and to promote women’s safety in multi-agency settings such as MARAC, Drive meetings
• To work with women to access services to help keep them and their children safe
• To work with the staff team to develop and produce an Individual Support Plan for each service user
• To facilitate access to BSWA and its services
• To devise and implement appropriate and safe methods of communication with women and children, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Ø  To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Development & Support work:

• To provide emotional and practical support to women accessing support through drop in and casework
• To participate in a rota of drop in cover, covering evening hours
• To support volunteers and students in delivering the drop in service
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

35 hours per week

Fixed-term contract until 31st January 2021

Location: Sandwell

Ref: 886

Cranstoun: Sandwell provides a range of services for those affected by drugs and alcohol. The preventative and self help approach of the service compliments the established treatment and recovery interventions delivered across the Borough ensuring the service caters for all levels of need.

You will be responsible for delivering all elements of substance misuse work including, case management, needle exchange, outreach, group work, access and engagement as well as other associated duties. You need to be committed to the recovery agenda and encouraging clients to utilise their recovery capital within their community and have group-work experience. There will be a requirement for evening work on Wednesday evening until 8pm on a rota basis.

Please see the attached document for further information relating to the Blue Light Project.

This post will be subject to an Enhanced DBS Disclosure plus checks against the Adult Barred List.

Unfortunately, we are unable to accept CVs.

We welcome applications from all sections of the community. Working towards equality.

Registered Charity No. 1061582.