Administrator jobs in Cardiff, wales
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Role Purpose
The Salesforce Administrator delivers high‑quality configuration, development and support of the organisation’s Salesforce platform to ensure it effectively enables Trussell’s strategic and operational goals. The role designs and maintains CRM solutions, manages enhancements and supports users to adopt efficient, data‑led ways of working. By ensuring a stable, well‑governed and continuously improving Salesforce environment, the role strengthens organisational effectiveness and enhances decision‑making across teams.
This role is part of Trussell’s Knowledge Transformation (KT) Programme. The Knowledge Transformation programme is an enabling programme at the heart of Trussell’s strategy, focused on gathering, curating and sharing our collective knowledge so that it can be used effectively to drive our mission. It brings together our systems, data, insight, and ways of working to ensure that the right information is available to the right people at the right time. By strengthening our technology, improving data quality and access, and building confidence across teams and food banks to use insights effectively, KT enables more informed decision-making, stronger collaboration, and greater impact across all our programmes.
Key Responsibilities
· Design and delivery effective Salesforce solutions.
Design and delivery effective Salesforce solutions by analysing user needs and translating them into Salesforce requirements and configurations to deliver reliable, user-centred solutions to improve workflows and system performance
· Co-ordinate CRM project delivery.
Work with the internal and external stakeholders to manage multiple CRM change projects, co-ordinating requirements, testing and deployment to ensure timely, high-quality delivery
· Manage Issue resolution and enhancements.
Work with external suppliers and internal teams to troubleshoot issues, deliver enhancements and oversee changes, ensuring solutions follow best practice and meet organisation needs,
· Enable and support Salesforce user adoption.
Enable and support user adoption of Salesforce by providing user support training and documentation to strengthen system understanding and ensure consistent, confident use of Salesforce across Trussell.
· Maintain and Improve Data Quality.
Monitor data quality and proactively resolve issues, guiding teams to maintain accurate, consistent data that strengthens reporting and decision-making
· Drive continuous Salesforce Improvement.
Continuously improve the Salesforce platform and ways of working by staying informed of Salesforce developments, identifying opportunities for improvement and to contribute to the ongoing enhancement of CRM processes and functionality
Person Specification
Core Knowledge
· Salesforce platform administration principles, including configuration, data management and security
· Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality
· CRM design principles, including process mapping, user experience and data governance
· Understanding of data quality, data protection and good information management practice
· Experience with third-party products such as Demand Tools, Click Deploy, Form Assembly, Own Backup, Apsona
Essential Skills
· Stakeholder management and the ability to influence and guide others to adopt best practice
· Ability to effectively communicate complex technical content to non-technical audiences.
· Strong analytical and problem-solving skills, with the ability to interpret requirements and translate them into technical
· Effective planning, organisation and prioritisation skills to deliver multiple tasks and projects in a multi-stakeholder environment
· Collaboration and teamwork with the ability to work across different internal and external teams and functions
· Ability to manage testing, documentation and change processes in a structured and consistent manner
Key Experience
· Experience delivering Salesforce configuration and administration in a professional setting
· Experience managing CRM-related projects or workstreams
· Experience working with complex CRM datasets including imports, updtes and data quality activities
· Experience collaborating with technical vendors or consultants to deliver enhancements or troubleshoot issues
Special Requirements
· Salesforce Certified Administrator/NPSP Certified.
The client requests no contact from agencies or media sales.
Thank you!
The role
Cruse Bereavement Support is the UK's leading bereavement charity, offering free support to people affected by grief. As we expand our national volunteering team, we are recruiting a National Volunteer Administrator to provide accurate, timely, and well-organised administrative support across the full volunteer lifecycle.
This is a newly created role and a key part of building a more robust national volunteering infrastructure. You will be responsible for maintaining volunteer records, processing applications and compliance documentation, supporting training administration, and providing general coordination support to the team.
You will work as part of a small, close-knit national team and will need to manage competing priorities with confidence. Attention to detail, strong written communication skills, and the ability to handle sensitive information appropriately are central to the role. Prior experience in an administrative role in the third sector or a similar regulated environment would be an advantage.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If your application CV does not have a CV and covering letter, it may not be considered.
The closing date for applications is 11th May 2026.
Please be advised that if you do not hear from us by 25th May 2026, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Thank you!
Clinks
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
Our Business Administrator will join the business team to underpin the operational running of our organisation and provide general administrative support. The team manages Clinks’ financial, governance, income generation, HR, IT, GDPR areas and adhoc other requirements for charity and company regulators. The postholder would be given the opportunity to contribute their skillset to the key components of the business functions and support a busy team with accuracy and efficiency in all areas.
The postholder will be expected to manage a varied workload with minimal supervision, taking responsibility for prioritising tasks and meeting deadlines. They should be proactive in identifying what needs to be done, using their initiative to progress work, while seeking input from colleagues where appropriate.
Reports to: Finance & Business Support Lead
Duties and key responsibilities
Finance
Provide general support to the Finance & Business Support Lead relating to finance administration and filing of documents.
Be responsible for our jobs board income and expenditure records for reconciliation and respond to general queries.
Support the management of our fixed assets equipment lists.
Governance
Provide support to the Funding and Governance Manager in preparation for all of Clinks committees and sub-committees including diary support.
Provide additional admin support for large governance projects including preparation of our annual AGM, annual report and Trustee recruitment.
HR
To support the Finance and Business Support Lead with recruitment administration, support the creation of job descriptions, job advertisements, managing applications and structuring interviews.
Support the creation of the induction process and welcoming new staff.
Responsibility for production of our staff organisation chart and staff/trustee mapping. Supporting staff meeting days and venue hire, catering and agenda preparation.
General
Responsibility for oversight of mailbox administration.
Support with individual project-based work including research topics for funding.
General note-taking for adhoc meetings.
Skills & Attributes
Accurate data inputting skills and good attention to detail
Well organised and systematic way of working
Ability to multi-task, work under pressure and be flexible
A collaborative approach to working with colleagues in a remote setting
Maintain effective record keeping systems
Ability to work both independently and as part of a team
IT skills at a level that supports a professional standard for email, internet and database management.
Efficient time management skills and be able to meet deadlines
Have good attention to detail and excellent communication skills
Excellent understanding of confidentiality.
General responsibilities
Represent and be an ambassador for Clinks
Work to support the mission, ethos and values of Clinks
Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
Support and promote diversity and equality of opportunity in the workplace
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Registered Charity
21 - 50
Clinks is the national infrastructure charity dedicated to supporting voluntary organisations working with people in the criminal justice system