A unique opportunity to lead the learning team of an innovative training provider that uses social enterprise as a medium learning.

Foundation Training - Head of Learning
Job type: Permanent, Full-time 37.5 hrs a week
Salary: £26,500 - £28,500 pa
Milton Keynes

Job Purpose 
To lead the Christian Foundation’s learning and training, ensuring the best outcomes for the young adults who train and work with us. To:

• Lead and coordinate our training team, supporting our teachers, trainers, assessors, Safeguarding, support staff and training administrators;
• Ensure the high quality delivery of vocational, functional and personal skills training, assessment and accreditation in line with contractual and Government requirements;
• Identify and take forward new opportunities for growing the use of our training model.

Background 
Foundation Training provides innovative learning opportunities, within social enterprises, for young people who have struggled in more traditional education and training settings.

We use our social enterprises to help young people to:

• Build their confidence and self esteem
• Develop vocational, employability, social and life skills
• Grow skills and achieve qualifications in Maths and English
• Identify the next steps towards more independent living

You will have:

• Experience of leadership in education
• Curriculum leadership and development
• Strong teaching experience
• Experience of working with young people with special educational needs
• Ability to motivate, develop and empower staff
• Effective written and verbal communication skills
• Proven skills in quality improvement
• Strong knowledge of Safeguarding and Prevent
• A good grounding in understanding the expectations of OfSTED

The closing date for applications will be Friday 25 October 2019

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION ON HOW TO APPLY.

We value diversity and welcome applicants from all sections of the community

This position requires an enhanced DBS check.

No agencies please.

Job title: Regional Outreach Officer

Region: South East Midlands

Directorate: Operations

Contract: 9 month FTC, 14 hours per week

Salary: FTE £25,469 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Royal British Legion’s Outreach Service supports vulnerable clients and their families, who are dealing with multiple complex needs, to find practical and sustainable ways to make positive changes, achieve their potential and lead fulfilling lives.

You will have a passion for engaging and supporting clients who may be struggling with offending behaviour, homelessness, domestic violence, substance use or mental health issues. Providing much needed advice, advocacy and on-going support, you will have knowledge and experience of statutory and non-statutory service provision. 

We are seeking to recruit an individual who has a creative, flexible and reliable approach to their work, someone who can work autonomously as well as being a strong team player.  You must have excellent communication and administration skills and be able to manage a diverse and challenging workload.

In addition, you will have the ability to work using your own initiative, combined with experience of dealing effectively with complex situations. You will have experience of managing a caseload and of prioritising tasks on a daily basis. The ideal candidate will have excellent interpersonal skills and be able to foster and maintain strong relationships to ensure effective work with the people we support, colleagues and other stakeholders.

The post is home-based and requires significant travel across the Legion’s South East Midlands Region, with a caseload prominence in Oxfordshire, Berkshire, Buckinghamshire, Hertfordshire, Northamptonshire and Bedfordshire. This role includes travelling and use of your own car is essential. Travel costs are covered.

How to Apply

By clicking ‘Apply Online’

Closing date for this role is: Sunday 3rd November 2019

Interviews will be held: Week commencing 11th November in the Aylesbury Office 19-21 High Street, Aylesbury, Bucks, HP20 1SH

Mind BLMK are seeking a Communications and Marketing Officer to provide branding, editorial, production and communications support to ensure the effective and targeted marketing and promotion of Mind BLMK’s services; to be instrumental in ensuring that communications are reputable, influential, and informative for the full range of stakeholders.

Title: Communications and Marketing Officer
Working base: Flitwick
Contract type: Permanent
Salary: £21,500 pro rata per annum
Contracted hours: 15 per week, Mon-Fri 3 hours per day, with flexibility as agreed

Duties include:

• Support the implementation of marketing strategies and targeted campaigns; plan, develop, and ensure the production of multi-media communications, PR, and marketing materials.
• Support the data capture, monitoring of and reporting on the effectiveness of marketing, PR and publicity activities, making recommendations as required.
• Hold responsibility for the implementation of Mind branding guidelines and specifications across the organisation; reviewing, monitoring, and advising as necessary to ensure corporate identity is maintained in line with Mind BLMK policies and procedures.
• Hold responsibility for the publication and distribution of press materials, news stories, and updates, both internally and externally.
• Hold responsibility for managing, maintaining and reviewing Mind BLMK’s websites, social media accounts, Mailchimp newsletters, and web administration profiles and content (including but not limited to - Facebook, Twitter, Instagram, Linked In).
• Liaise with designers and printers to support the creation and implementation of the Annual Review, leaflets and posters, as required.
• Co-ordination and implementation of Communication focused volunteers and ambassadors, as requested or as appropriate.
• Promote collaborative working with colleagues to deliver on marketing, training, and fundraising potential.
• Supporting fundraising led campaigns, such as RED January and targeted events aimed at supporters and/or stakeholders.
• Provide support with Communications to wider Mind BLMK colleagues, volunteers and supporters, as required.
• Attending events and taking photographs for marketing purposes.
• Write, edit and proof read communications material to ensure consistency and compliance with Mind BLMK’s branding, values, key messages, and style guidelines.

Closing date: Thursday 31st October 2019 at 12pm

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete your application.

Mind BLMK is an equal opportunities employer. 
We hold the Investors in People standard as well as a commitment to Disability Confident and Mindful Employer charters.

No agencies please.

Scope exists to make this country a place where disabled people have the same opportunities as everyone else. With your support, we'll keep driving change across society until this country is great for everyone.

We are looking for an experienced Furniture and Electrical Area Manager in retail to cover a number of shops in the Midlands/Yorkshire area.

You must be able to demonstrate a good understanding of the technical aspects of managing an F&E operation. This will include building the donor base, logistics and efficiencies and ensuring the right stock is in the right place, at the right price. You will be customer led and have knowledge of external stock generation focuses.

Our Area Managers provide line management, supervision and support to a team of shop managers and other staff as assigned and are expected to profitably manage a number of shops, typically 8 to 10, within a designated geographical area.

You will be required to travel extensively including some overnight stays, Saturdays and other additional hours as required and ideally live in the area you are responsible for managing.

You must have experience of:

• Large Furniture and Electrical stores/outlets.
• Multi-site Retail management.
• Managing staff including shop managers.
• Recruiting and developing staff.
• Recruiting and retaining volunteers.
• Health and Safety.

You must have the ability to:

• Work on your own initiative
• Identify commercial opportunities and maximise income.
• Set and monitor budgets.
• Build, develop and maintain a high performance team
• Plan and prioritise own work and others.

You must also have experience of using administrative systems and procedures, databases and spreadsheets prioritising your workloads to deadlines. You must be able to communicate effectively verbally and in writing to answer and resolve queries and you must be able to deal with sensitive and confidential information in the appropriate manner.

Salary offered will be relevant to experience.

We are committed to equal opportunities. We particularly welcome applications from disabled people and guarantee interviews to suitably qualified disabled applicants.

To apply please email your CV and covering letter.

LLHS aims to provide a safe shelter to people needing emergency night time accommodation. That's where the journey begins towards building a new future. You could be part of that journey as our Support Worker.

We also offer help and support for the problems surrounding individuals' homelessness, so they can secure a permanent home. You'll be involved in this support, with a specific caseload of individual guests.

This is a key operational role with both an internal and external focus. The post holder is responsible for the service delivery performance of all Trailblazers projects; currently at HMPs Aylesbury, Wandsworth, Brinsford, and Isis, however this could be extended. Additionally, the post holder will be responsible for any contract or grant compliance stipulated by our funders and responsible for the quality and health & safety within the individual projects.

Externally the post holder will lead and build strong relationships with key stakeholders to ensure young people on release secure Education, Training or Employment (ETE) opportunities. The post holder will be tasked with ensuring an agreed percentage of young people achieve an ETE outcome within six months of release. The post holder will also assist the CEO with strategic development including income generation.

Hours: There is flexibility in start and finish times with working hours (37.5 per week) normally between the hours of 0800 – 1730. It is expected that the post-holder will work flexibly around contracted hours to meet business requirements and deadlines. Occasional weekend and evening working may be required. Holiday – 23days p.a. plus eight public holidays
Location: London or Aylesbury

Key Responsibilities
• Responsible for the recruitment, induction, training and performance management of Project Managers
• Lead and support the Project Managers to foster and maintain a culture of high performance and entrepreneurial spirit within their projects
• Lead Project Managers to ensure young people and volunteer mentors have a positive experience with Trailblazers
• Ensure the effective supervision of Project Managers including regular 1:1s, the setting of objectives, reviewing and monitoring of objectives
• Supporting the CEO with active relationship management of HMP governors and senior management
• Encourage innovation with the Project Manager team, but take responsibility for ensuring that new initiatives are implemented consistently in line with Trailblazers objectives
• Lead the Project Managers to ensure volunteer mentors are recruited in a timely way and that project KPIs are achieved
• Development of mentor resource center including induction, training and on-going support of our mentors
• Risk management including safeguarding staff and mentors
• Ensure that each project is gathering and recording data accurately and on time so that performance management can be reviewed in “real time”
• Identifying and working with partners in delivery e.g. community support, probation etc
• Deputising for the CEO

The post holder will be responsible for ensuring adherence to the policies and procedures of Trailblazers and must work flexibly to achieve these.

The successful applicant will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (DBS) and / or Pre-Appointment Checks from the National Offender Management Service (NOMS). Such checks are impartial and confidential. They give details of an individual’s criminal record if any and where appropriate give details of those who are banned from working with children or vulnerable adults.

Key Relationships
External:
• Volunteering / employment / training organisations
• Funders
• Partner organisations including: Mentoring & Befriending Foundation, Third Sector Research Centre and other third sector organisations
Internal:
• Staff and Senior Management Team
• Board of Trustees
• Volunteers

Person Specification
Experience required: Essential
• Minimum 2yrs experience of working within the criminal justice sector or related areas
• Significant proven experience in the design, leadership and delivery of training to staff, volunteers or service users
• Proven experience in the interviewing, selection and leadership of staff or volunteers
 

Experience required: Desirable
• Experience of working at a senior level within an organisation (ideally at SMT level)
• Significant experience of the voluntary sector
• Commercial experience and budgetary responsibility

Skills & Abilities: Essential
• A proven self-starter with a high level of self-motivation and enthusiasm
• Proven ability to achieve results in a complex operating environment
• Personable in approach and a good people manager
• Excellent administration, well organised, determined, resilient and the ability to maintain a high level of pace (and effectiveness) in the role
• Excellent IT skills (MS Word, Excel, PowerPoint)

Please note we expect a covering letter no more than one page summarising why you  want the position and what you would bring to the role along with a copy of your CV.

Interested in working in one of the most dynamic and high profile foundations in the UK? Join us on our journey to transform grantmaking through funding with communities and developing new partnerships with key local stakeholders. We are a small team with a nationally recognised 'Rising Star' CEO who needs a competent and innovative 'Head of Partnerships' to take a key strategic role in the Foundation. This is a position which requires creativity, excellent relationship building skills and great organisational ability. In return, you are guarenteed an expansive role, freedom to do things differently and genuine engagement with communities. 

A fantastic opportunity to join our small but perfectly formed award-winning team of passionate change agents who have made a difference to over ½ million children’s lives in Africa so far! As one of the fastest growing small charities in the UK we need someone with superb accounting skills to basically run our ‘Finance department’. As the department is essentially you :-), you need to be completely on the ball with your bookkeeping, accounting and IT skills, demonstrate the accuracy of a ninja in your work and the flexibility of a contortionist. You need to be professional, reliable, trustworthy and enthusiastic with a great sense of fun. Afterall, our organisation believes in the value of play… not just for children but adults too!

We can’t wait to have you on board. Your work will be pivotal to our continued growth and success ensuring that our team have access to timely financial data to enable them to carefully manage the funds we are entrusted with by our donors and make sound management decisions to benefit the children we serve. Our Finance Officer needs to juggle quite a few balls:

• Maintain detailed, robust and accurate records of all financial transactions
• Produce complete and accurate financial accounts to trial balance and full set of monthly management accounts, journals and forecasts
• Assist in setting and monitoring budgets, forecasts and variance analysis including restricted/designated funds and grants
• Support the Treasurer & Chief Executive in preparing consolidated annual accounts
• Work closely with our team in Uganda to support end of year consolidation of accounts through regular agreement of inter-organisation balances, assessing requests for funds against budgets, etc.
• Manage purchases and staff expenses and ensure expenditure remains within budget
• Manage payroll and pensions (inc. maintaining records of annual leave, sickness, etc.)
• Make foreign payments and set up foreign exchange forward contracts
• Process all the donations from various sources i.e. online, direct debits, JustGiving pages
• Prepare and file online Gift Aid and statutory returns
• Reconcile bank and card accounts for internal sign off
• Provide staff with ad hoc financial reports to help monitor budgets and projects
• Maintain fixed asset register
• Manage and operate our accounting system including maintaining nominal code records
• Import and export data between CRM and accounting systems
• Deal with queries from suppliers, supporters, funders and auditors
• Continuously seek to improve our financial systems and ensure our team complies with financial policies

There are probably a million other things you will need to do to feel great knowing you are running a tight ship and there will also be other bits and bobs that will fall into your lap from time to time… it’s just part and parcel of working with a small but massively ambitious team. So you need to enjoy working as part of a team as well as being able to handle pressure and be super organised. You’re going to speak to a wide range of people and share important information with them, so you need to be a skilled communicator too. It would be truly awesome if you have worked for a charity before (especially one that builds magical playgrounds and delivers transformational play-based learning programmes in Africa) but your skills and attitude are far more important to us than your previous experience.

What Can You Expect From Us?

Not a top of the range Tesla that’s for sure but we can offer you a fun, friendly, rewarding and caring environment where you will be supported to be the best that you can be – knowing that the work you are doing is fundamental to the massive impact we are having with some of the most vulnerable children in Africa. Think this is the place for you to grow, learn and play? Then get your application in pronto!

How to Apply

To apply, please send an up to date CV and a covering letter (no more than 2 x A4 pages) sharing with us how your skills and attitude fit the bill.

Please email your application to us.

The closing date for applications is 5pm Monday 21st October 2019.

Interviews will be held the week of 28th October 2019.

The Small Print

This role requires applicants to have the right to work in the United Kingdom.

We are committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including harassment, exploitation, abuse, and financial misconduct. Any candidate offered a job with East African Playgrounds is expected to share and demonstrate our values and adhere to our Safeguarding Policy and Code of Conduct. This post may also be subject to a DBS check.

We value diversity and aspire to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Visit our website for more information about us and our wonderful work.

Team Leader (Volunteer Development) Witness Service - Based in a Court within Leicestershire or Northamptonshire

Department: Witness Service - National

Hours per week: 36.25

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

The team

The role you’re applying for is in the Operations directorate and in the Witness Service team.

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The role

We are committed to our dedicated volunteers and are looking for someone with an excellent understanding of the voluntary sector and experience in developing and recruiting volunteers.  

The Team Leader (Volunteer Development) is responsible for volunteer development and engagement within a specific geographical area.  This includes:

• Exploring opportunities to diversify the Witness Service volunteering base
• Developing volunteering opportunities within the Witness Service
• Undertaking effective recruitment activities within defined framework strategies
• Building effective relationships with internal stakeholders and external organisations on a local basis

The role will also support the Team Leaders (Court Services and Outreach) in ensuring resource meets the required service demand.

We are seeking candidates with the ability to develop and motivate volunteers and with experience of building effective relationships and creating partnerships with key organisations and other stakeholders to build on the volunteer base. The role also requires knowledge of recruitment and training procedures and will require occasional travel.

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.

Interview date: 12/11/19

Salary: c.£23,000 per annum plus benefits

Location: Northampton

Hours: 37 hours per week

Contract Type: Full Time, Permanent

The MND Association have an exciting opportunity for a Financial Accounts Assistant to join our Finance Team.

This is an exciting time to be joining the MND Association with a new office move planned for the beginning of 2020 to the outskirts of Northampton giving us the opportunity to work in a more productive and effective way that works best for the Association and most importantly people with MND.

About the role

You will join a team of Financial Accounts Assistants where it will be your responsibility to look after the treasury. You will be solely responsible for the reconciliation and accurate recording of all transactions for the main bank accounts of the Association, alongside the complete process of coordinating, validating submitting gift aid claims on behalf of the Association.

This role will see you managing a variety of daily priorities such as resolving queries, analysing daily banking sheets, processing transactions, reconciling income, updating databases and much more.

What are we looking for?

You will be an experienced part-qualified or qualified by experience finance professional.

It is essential that you have outstanding communication and organisational skills, with the ability to prioritise, manage your time affectively and be a strong team player.

You will be a proficient user of Microsoft Excel with preferable experience of using Microsoft Dynamics and Raiser's Edge.

How to apply?

We would love to hear from you and are actively encouraging early applications.

If this sounds like the perfect opportunity for you, apply online now.

About Us

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

• MND is a fatal, rapidly progressive disease that affects the brain and spinal cord.
• It attacks the nerves that control movement: people can still think and feel but their muscles refuse to work.
• Six people die from MND every day in the UK. It has no cure.

Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Please note, from early 2020, our National Office will be relocating to new premises in Moulton Park, Northampton.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

UNIVERSITY OF BEDFORDSHIRE

The faculty of Health and Social Sciences – International Centre, Researching Child Sexual Exploitation, Trafficking and Violence

Head of Operations and Development: Contextual Safeguarding Programme

Ref: BEDS1471

Full Time: 12 months fixed term until 31/10/2020 (secondments welcome)

Salary: Grade 9, salary £52,560 to £59,136 per annum

Location: National Role: Desks in London and Luton

Closing date: 20 October 2019

We are seeking a strategic and innovative individual, with experience of management to head up the operations and development team in the Contextual Safeguarding programme.

UK-Wide interest in Contextual Safeguarding has led to substantial growth in the size of the research team at the University of Bedfordshire. Working largely remotely, the team’s work has significant reach and impact – with Contextual Safeguarding approaches being tested in over 20 local authorities, national charities and implemented into statutory child protection guidance. The programme currently includes twelve research projects overseen by the Head of the Contextual Safeguarding programme. This postholder will work alongside her to develop funding proposals that resource the research team beyond 2022 in addition to taking operational oversight of project delivery.

The Contextual Safeguarding (CS) programme works with a UK network of 5,000 practitioners in addition to providing in-depth support to local authority sites, schools and organisations who are testing a CS approach. Through this work they are building an evidence base about the harm experienced by young people beyond the family home as well as the interventions required to keep them safe.

The postholder will hold managerial responsibility for operational staff within the Contextual Safeguarding team. Operational staff currently oversee events, training, network development, finance and communications. They will work with pro-bono support partners to oversee both the programme budget and contracts with funders. With the head of the programme they will develop operational structures and products to support the team as it grows.

This is a perfect secondment opportunity for someone wanting to apply their operational and managerial skills to a project that is making a significant impact on safeguarding the welfare of young people – it is also available as a 12 month fixed term contract. We are seeking to appoint an individual who is highly organised and self-motivated, and welcome applicants with a range of experiences that have equipped them to fulfil the requirements of this role.

Location: National Role: Desks in London and Luton.

Please note that these posts are subject to an enhanced DBS check.

Interviews will be held on 5th November with a start date for the post 2nd December or as close to this date as notice periods permit.

Due to the Home Office and UK Visas & Immigration requirements on immigration and Right to Work in the UK, the University of Bedfordshire can only accept job applications from Non EEA applicants who hold a current Tier 1 or Tier 2 (in country) visa and their status allows them to work and reside in the UK with no restrictions.

The University is committed to equality of opportunity and values the diversity of all its workforce and student population.

To apply:

Please log on to our website for the full job description and person specification and complete the online application.

Please quote reference number and job title. Please note CVs will only be accepted in addition to a fully completed application form.

All applications must be received by midnight on the closing date. Applications will not be accepted after this deadline.

Wendover Youth Centre has grown to a scale where we now require a full-time worker to lead and coordinate our work. Hence this exciting new position. Wendover Youth Centre is a Company Limited by Guarantee with Charitable status. The Trustees have a clear and ambitious vision to develop and improve youth provision within Wendover. This appointment is key to the achievment of that vision

Head of Service (Welfare)

£50 - £65k plus benefits

Full time

Flexible location with National Travel required

Are you an excellent leader with empathy and a pragmatic approach?

Do you have a good understanding of operational services within a welfare or service provision?

Are you passionate about working for a small & personal charity who make a real difference?

Are you a strong collaborator with a track record of building successful partnerships, internally and externally?

The Injured Jockeys Fund was the brainchild of founding Trustee and past President John Oaksey and came about following the devastating accidents of Tim Brookshaw and Paddy Farrell in 1964. Since being established the fund has helped over 1000 jockeys and their families with charitable assistance.

Our mission is to provide appropriate support, in a prompt and sympathetic manner to jockeys past or present who are injured or in need. The fund has grown organically, the last few years in particular, which has enabled us to widen the support we are able to offer to our beneficiaries.  Despite our growth we are still a relatively small charity and hugely proud of the fact it is still very personal. 

Fundamental to the core of our fund is our Welfare service and with our continued success this continues to be a primary focus for the future. We are excited to be growing our team with the addition of the new and pivotal role of Head of Service (Welfare).

The successful candidate will have the opportunity to provide strategic and operational input including defining a compelling Welfare strategy for the fund that will deliver excellent outcomes to our beneficiaries, including implementing supporting frameworks and processes. You will play a key role in the development of our Welfare service, working closely with our clinical and rehab teams and leading our team of passionate and committed Almoners who are not only one of the key interfaces with our beneficiaries but also have a very diverse and unique role.

We have 3 state of the art rehabilitation centres, Yorkshire, Newmarket and Berkshire and for ease the ideal candidate would be based locally to one of the centres.

Purpose of our Head of Service (Welfare)

Working under the CEO as part of the senior management team to assume responsibility for the efficient running of all Welfare services including a team of 8 Almoners.

The Head of Welfare will be responsible for defining the welfare strategy for the IJF for the short, medium and long term, making sure that the core values, reputation and credibility of the IJF are maintained  The role will be integral in taking the lead in implementing frameworks and structure to work within, driving consistency and monitoring compliance across all areas of responsibility.  Drive connectivity between departments to ensure a seamless service is delivered.

Responsibilities of our Head of Service (Welfare)

- Define and implement an appropriate welfare strategy for the next 3 – 5 years including service levels to active and non active beneficiaries

- Manage and support the team of Almoners, ensuring consistency across the service provided to our beneficiaries

- Review the existing welfare offering to beneficiaries, proposing and implementing new ways to support

- Implement befitting reporting mechanisms to ensure an up to date view of beneficiary information at any one time

- Develop, implement and review operational policies and procedures

- Develop a plan to improve the connectivity between Almoners & Rehab Centres including clear agendas for tether days

- Work with Head of Rehab to determine the links between welfare and clinical and develop the associate working practices to ensure a seamless interaction between the two

- Work with the Head of Rehab to prepare and update appropriate risk assessments in relation to the Almoner role

- Create an Almoner toolkit to ensure that they are properly equipped to carry out their role

- Be responsible for all training, formulation of  individual development plans and succession planning within the team

- Liaise and build on external partnerships with associations including Racing Welfare, British Horseracing Association & Professional Jockeys Association

Person Specification

- Proven experience of managing operational services within a welfare or service provision

- Experience of turning strategic vision into reality whilst being attuned to any change management required

- Broad understanding of or interest in horseracing is a considerable advantage

- Proven understanding of the welfare sector including regulatory requirements, with the ability to balance this with beneficiary needs 

- Demonstrable experience of leading and managing multi-disciplinary teams and working with caring and compassionate individuals who want to help

- Strong coaching ability to guide and develop direct reports

- High levels of integrity and self-awareness with effective interpersonal skills

- Excellent verbal, written communication and presentation skills

- Strong influencing skills, able to work intuitively

- Excellent organisational skills and initiative coupled with a strong sense of responsibility and accountability

- Excellent numerical and IT skills

- Full driving licence and ability to travel throughout the UK (approx. 60%)

If you think you have the required skills and experience to join us as our Head of Service (Welfare), apply now!