Administrator jobs in stafford, staffordshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. The ideal candidate must be within the postcodes of L, CW, WA, WN, PR, FY, BB, BL, M, SK, S, DN, HU, HD, HX, WF, LS, HG, BD, YO, OL.
The candidate must enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.
You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.
Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.
We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans.
How to Apply
If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role.
If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.
Please note that we may close this advertisement early if we receive a high volume of applications.
We look forward to hearing from you.
How to Apply
To apply for this position, please submit the following:
• Your CV, outlining you relevant experience, skills and knowledge.
• A cover letter, tailored to this role, which must address the screening questions within the JD.
You cover letter should clearly demonstrate how you meet the essential criteria and competencies for the role. Applicants that do not include responses to the screening questions may not be considered.
The client requests no contact from agencies or media sales.
We are recruiting a Suicide Prevention Officer to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in how to prevent suicide.
What you will do:
- Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.
- Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.
- Build relationships and partnerships to expand our reach and influence.
- Support the creation of e-learning and digital training resources.
- Prepare stakeholders for, and debrief them after, suicide interventions.
- Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.
- Champion safeguarding, health and safety, and equality across all activity.
To be successful in this role you will have:
- A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.
- A recognised training qualification or willingness to work towards one.
- Experience in delivering and developing training programmes and community-based projects.
- Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.
- Strong relationship-building, presentation and time management skills.
- Professional curiosity, resilience, and a commitment to safeguarding.
- Confidence in working independently and remotely, with ability to travel as required.
Please visit the careers site for the full job description and person specification for the role.
Salary: £31,537 per annum (Scale SCP 18) progressing by increments to £34,434 per annum (Scale SCP 23)
Hours: 36 hours per week
Location: Home-based to cover the South-Central region primarily (i.e. Swindon, Hampshire, Surrey, Berkshire, Oxfordshire) alongside the wider South and East England Area.
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.
Closing date: Sunday 12th October 2025
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
The Psychologist/Psychotherapist will deliver high-quality, evidence-based psychological interventions, providing psychological assessments, formulations, and therapeutic support to asylum seekers and refugees with complex trauma-related mental health needs. This role will focus on the delivery of trauma-informed care, including interventions such as Trauma-Focused Cognitive Behavioural Therapy (TF-CBT) and Narrative Exposure Therapy (NET).
The psychologist/psychotherapist will work within a multidisciplinary team, collaborating closely with caseworkers, assistant psychologists, and other stakeholders to ensure the integration of psychological services into broader psycho-social support. A key responsibility is supporting and supervising assistant psychologists in the delivery of interventions, ensuring adherence to evidence-based practices and the service’s ethical standards.
DEPARTMENT: Programmes Unit (UK Migration Project)
HOURS: Full time 37.5 hours a week
LENGTH OF CONTRACT: Fixed Term Contract, one year with possibility of three-year renewal, subject to project funding
LOCATION: A 5-day in-person role working in the project clinic in Birmingham/Sandwell.
SALARY: Salary: £46,784.49 - £ 57,181.04 per annum
Internal salary grade: 15
The client requests no contact from agencies or media sales.
Working within the Potteries Moneywise Team
Casework – The post holder will conduct a full exploration of the client’s financial and holistic circumstances to provide robust advice specific to the client’s needs.
The advisor will be required to act for the client where necessary and communicate with third parties such as water providers, energy providers or the Local Authority to progress the client’s case.
Advice will be delivered through a variety of channels including face-to-face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.
The prospective advisor will be able to balance good quality alongside being able to achieve SLAs and KPIs in accordance with our contractual agreements.
Circa £42,000 per annum
Temporary (Funded until August 2029 – This post is supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB)
Part time: 24.5 hours per week
Working from home in Northern Ireland with regular local travel and, at least quarterly, meetings in London. Access to a car and a clean driving licence are essential requirements.
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a member of the Rights Respecting Schools Team.
With knowledge and experience of child rights education in school settings, you will play a key role in the implementation of the RRSA in Northern Ireland. You will have a key role in delivering the COLOUR project (Communities of Learning, Openness, and Understanding through Rights) - a cross-border collaboration with partners from UNICEF Ireland, Kids’ Own Publishing Partnership, and Ulster University.
The successful applicant will have:
- Excellent knowledge of the CRC, the education landscape in Northern Ireland and the challenges facing school leaders at this time.
- Well developed ICT and communication skills and a clear capacity to lead, support and develop colleagues.
- High levels of personal drive and motivation with a proven commitment to effective teamwork and delivering positive change for children.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Wednesday 1 October 2025.
In return, we offer:
· excellent pay and benefits (including generous annual leave and pension contributions, and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children throughout the UK
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for an enhanced criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



Centre 33’s Wellbeing team offer a diverse support offer to (primarily) young people aged 13-25 and founded in the principles of low intensity CBT (Guided Self Help). Working closely alongside other Centre 33 services, the team are responsible for the delivery of interventions via the Guided Self Help pathway, to young people who have self-referred or consented to a parent/professional referral to address early emerging mental health difficulties such as low mood and anxiety. In addition, the team apply creative approaches to create, adapt and share evidenced based GSH materials that are shared via one off sessions, workshops, training and events. The team design psychoeducational and wellbeing strategy- based resources for use both internally (social media campaigns and website) and externally (eg. schools). The Wellbeing team consists of a blend of Senior CWP, Qualified CWPs and Trainee CWPs.
As a non- statutory service, our inclusion offer for Guided Self Help may vary from other/statutory services. Equally, the application of GSH within Centre 33 may differ from other settings inline with our ethos, approach and client base. One of Centre 33’s Core Values is to young person lead. Therefore, the promotion of agency, choice and autonomy is fundamental to our approach.
CWP Supervisor Role Description:
Key terms and Conditions
Hours Centre 33’s Clinical Supervisors are self-employed consultants, remunerated on an hourly basis for their work with us
Responsible to Mental Health Clinical Lead
Locations: Remote
Principle duties
· To deliver regular 121 and group clinical supervision to both qualified and trainee CWPs, ensuring delivery of high-quality, young person centred, brief outcome focused evidence-based interventions for children and young people experiencing mild to moderate mental health difficulties. · To ensure supervision of trainees is aligned with teachings of AFC CWP Supervisor training. · To ensure all necessary elements required by AFC from Supervisors for trainee CWPs is completed and submitted within deadlines. · To ensure supervision is delivered within the context of Centre 33 ethos, values and approach. · To liaise regularly with Senior/Team Leads to communicate progress of trainees · To communicate any identified training/ development for supervisees. · To identify and appropriately share with senior any areas of concern relating to professional practice/conduct. · To contribute towards probationary reviews and annual appraisals. · Oversee the professional integrity of the work the CWP is doing. · Engage in annual 121 meetings with Clinical Lead to review supervisory practice. · Keep professional boundaries about confidentiality appropriately within Centre 33 and outside it, and assist the CWP do so too. · Be familiar with and act within the policies, guidelines and ethos of Centre 33 and the BACP/BACPP code of ethics & practice, and to support the CWP to do the same. · Be available to CWPs in crisis work, if required. · Ensure that all supervisory administration is undertaken as appropriate · Ensure their own supervision, professional development, accreditation or professional registration requirements are fulfilled with particular focus in remaining updated on themes effecting clients in the C33 age range. · Maintain excellent standards of communication and organisation around sessions. Ensure supervision sessions are scheduled in a clear and timely manner and cancellations, absences and annual leave are communicated appropriately to both supervisee and line manager.
Person Specification
Experience
Essential
Significant and demonstrable experience of therapeutic work with young people
Extensive experience of supervising therapeutic staff
Experience of working with diverse group of supervisees- in terms of cultural and professional backgrounds, and levels of experience
Experience of adapting approaches and materials to meet Individual needs
Experience of working relationally with young people and supervisees
Experience of motivating , encouraging and building confidence with trainees
Desirable
Experience of working for a third sector organisation
Experience of working with the over 17 age range
Experience of delivering/supervising therapeutic work in a non-clinical setting
Qualifications and Training
CYP-IAPT Supervision Training
Up to date safeguarding/child protection training
Knowledge
Essential
Extensive knowledge of issues effecting children and young people.
Theoretical knowledge of models of supervision
Robust knowledge of safeguarding procedures and risk management
Desirable
Knowledge of referral processes and the statutory services working with children and young adults
Other
Alignment and commitment to embedding of Centre 33 values in practice
Open and inclusive attitude to Equal Opportunities and diversity principles in all aspects of work
Effective oral and written communication skills
Excellent time management with ability to multi-task
Suitable premises/access to secure online platform from which to offer supervision
Willingness and ability to travel to Centre 33 hubs (or other suitable venues) across Cambridgeshire and Peterborough to deliver in person group sessions where required
Our Vision is for a future where all young people are listened to, respected and supported





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Centre 33 offers a free and confidential counselling service to young people aged 13-25, living in Cambridgeshire & Peterborough. We have a team of volunteer counsellors / therapists, from a range of modalities and backgrounds, some of whom are on clinical placement and others fully qualified. We also have a substantial team of Mental Health & Counselling Project Workers who are qualified to a minimum of Level 4 and support young people experiencing a range of difficulties, including more complex presentations that sit outside of the statutory offer. Case work includes ongoing counselling (in person, telephone and Zoom)- applying a short term model of 6 sessions (with option to extend to 12 in specific cases) alongside assessment and a ‘single session thinking’ approach.
Young people can access our counselling provision via our ‘Someone to Talk to Service’ which offers a ‘drop in’ triage to gain a holistic understanding of needs prior to joining a waiting list for intervention. Centre 33 also sits within the ‘YOUnited’ partnership- a single point of access for professional referrals where we work closely with CPFT, CCS and Ormiston Families to ensure needs are meet by the appropriate service.
In addition to the counselling service, we have other front line teams holding complex case work of young people experiencing mental health difficulties.
Clinical Supervisor Role Description
Centre 33’s Clinical Supervisors are self-employed consultants, remunerated on an hourly basis for their work with us.
Principle Duties
The supervisor’s primary responsibility is to provide supervisees with professional consultancy for their work. Supervisors are expected to:
Offer regular fortnightly supervision to counsellors - a total of approx. 20 hours per year per counsellor.
Oversee the professional integrity of the work the counsellor is doing. ·
Be a resource for the professional development of the counsellor and to identify training needs for individual counsellors or the group as a whole. ·
Take part in six month probationary review of new counsellors and annual appraisal of counsellors. ·
Engage in annual 121 meetings with Clinical Lead to review supervisory practice.
Keep professional boundaries about confidentiality appropriately within Centre 33 and outside it, and assist the counsellor to do so too.
Be familiar with and act within the policies, guidelines and ethos of Centre 33 and the BACP code of ethics & practice, and to support the counsellor to do the same.
Be available to counsellors in crisis work, if required.
Liaise regularly with the MH&C Senior/Team Leads/Clinical leads and inform them of any concerns (s)he may have about the supervisee's competence, engagement or professionalism.
Attend bi- monthly Supervisors’ meetings and feedback on processes and policies Centre 33 develops in relation the Mental Health and Counselling work · Ensure that all supervisory administration is undertaken as appropriate
Ensure their own supervision, professional development, accreditation or professional registration requirements are fulfilled with particular focus in remaining updated on themes effecting clients in the C33 age range.
Maintain excellent standards of communication and organisation around sessions. Ensure supervision sessions are scheduled in a clear and timely manner and cancellations, absences and annual leave are communicated appropriately to both supervisee and Clinical Lead.
Be open to offer supervision where deemed appropriate to non-clinical staff either on ad-hoc single session or ongoing basis.
Person Specification
Experience
Essential
Significant and demonstrable experience pre and post qualification. counsellor/psychotherapist
Experience of working with Volunteers and/or Placement counsellors
Experience of supervising Counsellors with Multiple theoretical orientations
Experience of counselling and/ or offering supervision to counsellors working with children and young adults
Experience of supporting complex risk assessment and management and safeguarding issues
Desirable
A minimum of two years’ experience post training as a clinical supervisor
Experience of working as part of a team and supervising groups
Experience of offering counselling trainings and workshops
Experience of working with and contributing to the development of agency policies and procedures
Qualifications and Training
Essential
Level 4 or equivalent in counselling/psychotherapy
Registration / Accreditation with UKCP / BACP or equivalent
Training and qualification in clinical supervision
Knowledge
Essential
Extensive knowledge of therapeutic theories, practice and interventions.
Extensive knowledge of clinical supervision theory and practice
Extensive knowledge of issues affecting the mental health of young people
Extensive knowledge of child and adult safeguarding and child protection issues
Desirbale
Knowledge of referral processes and the statutory services working with children and young adults
Other
Essential
Open and inclusive attitude to Equal Opportunities and diversity principles in all aspects of work
Effective oral and written communication skills
Excellent time management with ability to multi-task
Suitable premises/access to secure online platform from which to offer supervision to counsellors/ therapists
All roles at Centre 33 may involve access to information about young people and as such all new employees and volunteers will be subject to an enhanced DBS check.
Having a criminal record will not necessarily bar you from working with us.
This will depend on the nature of the position and circumstances and background of your offences.
Our Vision is for a future where all young people are listened to, respected and supported





The client requests no contact from agencies or media sales.
Role Summary
Join our team and help us improve public sector food across the UK with our School Plates and new Hospital Plates programmes. We're looking for a passionate and driven Chef Trainer to support schools and hospitals in delivering healthier and more sustainable menus.
The programmes continue to go from strength to strength. Through School Plates, we currently support over a third of all UK local authorities, catering for more than 12,000 schools and feeding over 1.25 million children daily. To date, we have been responsible for swapping over 50 million school meals from meat-based to meat-free or plant-based. We're now expanding our successful model into the health sector with our new Hospital Plates programme, bringing the same positive change to patient and staff menus.
Are you a skilled chef trainer with a passion for improving public food? Can you match our ambition? You'll be using your culinary expertise to train catering teams in both schools and hospitals, provide menu advice, and get involved with recipe development and culinary education. You will also run cooking workshops for pupils in secondary schools, inspiring the next generation to get excited about plant-based food. You will also build and manage relationships with our catering partners, helping them deliver delicious and sustainable meals. This is a UK-wide role and will require travel to different sites.
We’re looking for someone to join our team for 3 days a week but are open to applicants looking for flexible working hours, including, potentially, 4 days a week.
Job Details
Job Title: Chef Trainer - School Plates & Hospital Plates
Reporting to: Programme Manager, UK
Location: Remote (home-based with travel across UK)
Hours: 21-28 hours per week (0.6-0.8 FTE)
Salary: £32,000 per annum pro rata (based on 1.0 FTE)
Responsibilities
As our Chef Trainer & Programme Support, you'll be a key player in developing and delivering our School Plates and Hospital Plates programmes. You'll use your culinary expertise and passion for food system change to create resources, train professionals, and engage with our partners.
Key Responsibilities
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Recipe Development & Training: You'll co-lead the creation, testing, and development of new plant-based recipes for our school and hospital programmes, and lead on developing ‘grab-and-go’ and internationally inspired options for secondary schools. You'll also plan and deliver training sessions, including in-person and online workshops, and create e-learning courses for caterers.
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Programme Development & Support: Work closely with programme managers to develop and refine the strategy for our initiatives. This includes supporting pilot programmes, measuring their impact, and creating bespoke catering resources for our partners.
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Stakeholder Engagement & Communication: Represent our organisation at events and in meetings, providing expert catering advice and information on our programmes. Collaborate with our communications manager to create engaging content, including recipes and videos for our website, e-learning platform and social media.
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Education & Outreach: Partner with our education manager to plan and co-deliver secondary school cooking workshops. These sessions will teach pupils basic plant-based culinary skills that align with the National Curriculum as well as inspire the next generation to choose plant-forward options and learn about the impact of their food choices in a positive way.
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Inspire Catering Teams: Your role is to build and maintain relationships with catering partners, providing expert catering advice and practical recipe suggestions. You'll work with them directly on pilot programmes, offering bespoke support to inspire positive menu changes. You'll also provide essential administrative support for our programmes and help create and deliver presentations to promote our work to a wider audience.
Qualifications
Essential
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Experienced in planning and delivering cooking workshops to groups.
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Experience of working in a culinary setting and developing recipes with a strong interest in plant-based recipes.
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Excellent communication skills and be a confident and engaging educator.
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Flexible and agile approach, with a willingness to be a true team player and fill gaps as needed.
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Proactive with initiative and drive.
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Strong organisational skills.
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Attention to detail.
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Solution-focused and resilient.
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Confident in creating basic spreadsheets and slide decks.
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Ability to work well under pressure and manage time effectively in a fast-paced and small but fast-growing non-profit work environment.
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Ability to work well unsupervised with experience of working in remote teams with a reliable internet connection.
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Passionate about food systems change.
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Alignment with our vision and mission.
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Based in the UK and able to attend meetings, events, and training to represent the team and programme across the UK.
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Willing to travel across the UK for workshops and events.
Desirable
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Experience of working within school and/or hospital food.
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Experience of food photography and creating recipe content for social platforms or online courses.
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Experience of managing projects.
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Experience of liaising with local authorities, schools, or other public sector bodies.
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Experience in the field of nutrition, including an interest in plant-based nutrition.
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Experience of working in the food, health or environmental sector.
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Experience of using customer relationship management (CRM) systems (training will be provided).
Benefits of working with us
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Generous annual leave entitlement - 25 days per year, with an additional day granted at the start of each calendar up to a maximum of 30 days (plus bank holidays)
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A strong organisational focus on personal development, with a designated training budget.
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Provision of a work laptop.
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Flexible, trust-based working arrangements and home-office arrangements.
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Career development support
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Enhanced maternity, paternity, shared parental and adoption pay
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Compassionate animal companion leave
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Employee Assistance Programme including counselling
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Access to 24/7 virtual GP Service
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Mindfulness support via a free Headspace account for you and up to 5 friends or family members
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Access to the Wisdom app with exclusive perks and discounts
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Membership to the OpenUp platform
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We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
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And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
When?
Application deadline: 5th October 2025
Start date: November 2025
Application process and timeline
Please submit your application using our online form including your CV and cover letter. By submitting your application you agree that your personal data will be processed by and shared with our UK entity (ProVeg C.I.C.) and German entity (ProVeg e.V.).
The recruitment process consists of two rounds: 1): an online trial task; 2): an interview with the Programme Manager and Director.
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Application deadline: 5th October 2025
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Online trial task: sent to longlisted candidates by 10th October 5pm, to be completed by 12 October at 5pm
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Interviews: take place on 21st and 22nd October 2025
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Start date: November 2025
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.
Job purpose
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
- To maintain detailed case records
- Keep up to date with legislation, policies and procedures and undertake appropriate training
Key Responsibilities
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
- To maintain detailed case records
- Keep up to date with legislation, policies and procedures and undertake appropriate training
- Contribute to team
Essential Criteria:
Experience and Skills:
- Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
- Minimum 2 years f debt advice experience
- Proven record of good quality debt advice
- Provided casework support
- Experience in a client-facing service envirnment
- CMS experience (Advice Pr preferable)
- Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams
Communication and Interpersonal Skills:
- Clear communication skills and a strong command of the English language, oral and written
- Ability to communicate with internal and external stakeholders
- Advocacy skills
- Ability to remain non-judgmental
- Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community
Personal Attributes:
- Ability to work as part of a team and be open to receiving feedback and learning from others
- Ability to give and receive feedback objectively and sensitively
- Custmer-focused attitude and a commitment to delivering exceptional service
- Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
- Ability to think outside the box and be open to new challenges
Commitment:
- A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.