Administrator Jobs

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Across the UK, over 400 organisations refer women for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each centre supports clients to access their appointment.

We are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Assistant will be the first point of contact a client will have with Smart Works. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you.

The role would be based in Reading city centre, and there will be occasional evening and weekend work as the role holder may be asked to provide key events support. 

Smart Works Reading is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role. 

Duties and responsibilities

• Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone. 
• Managing the central inbox, responding to clients, referral partners, volunteers, donors and potential supporters.
• Day to day coordination of the Smart Works service, including booking all client appointments, answering the phone and all related service administration.
• Maintaining an up to date and accurate client data base.
• Generating volunteer rotas and day to day volunteer communications relating to service delivery.
• Ensuring the dressing room and stockroom is organised and tidy to a high standard.
• Ensuring all operational policies and procedures including Safeguarding are maintained, communicated, and adhered to on service days.
• Supporting the team with ad hoc administration tasks.

Personal Specification 

• Friendly, enthusiastic and engaging with a variety of stakeholders.
• A good team player with a strong work ethic whilst able to make decisions independently.
• Curious with an enjoyment for learning and trying new ways of working.
• A creative problem solver who is proactive.
• Strong organisational skills with good attention to detail.
• A confident IT user, with excellent understanding of Microsoft packages including Word, Outlook and Excel. 
• Experience working in a customer service, receptionist or administration role previously would be advantageous, but is not required.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

​People Team Advisor

​

Job Role:

​We need an exceptional People Team Advisor. This is a key post in supporting the management and staff of the FEC. The Forces Employment Charity to be effective in their roles and provide the very best quality of provision to our external delivery. The successful candidate will have responsibility and accountability for the full employee support life cycle and will be involved in all areas of the Human Resources function under the direction of Head of People. The post holder will be expected to work as part of the HR team in the provision of a comprehensive HR service. The post holder will be required to work closely with all employees at all levels

This is a full-time, 35 hours per week, hybrid contract reporting to Head of People. The successful candidate will be required to travel to the London office 2 days per week – immediate start date but will wait for the right candidate.

​

Key Responsibilities: 

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• Ensuring the provision of a high-quality People (HR) service to all stakeholders in all employee life cycle in generalist capacity including resource, employee relations, learning & development, and reward, in accordance with the consistent application of charity policies and procedures and compliance with employment law and best practice.
• Produce employment contracts and variation to contracts in line with authorised management requests.

• Manage and Support onboarding processes with People Administrator.

• Work closely with the People and Payroll Department to ensure workforce information is kept up to date, employment changes are notified, and any problems identified and addressed.

• Issue timely and accurate payroll instructions, to meet payroll deadlines by working with People Team in specific Administrator.

• Manage staff sickness and absence in accordance with the sickness absence management policy, notifying team managers of absence thresholds and advising on Company Sick Pay limitations.

• Manage and support the implementation and monitoring of HR processes including pre-employment checks (right to work), Enhanced DBS vetting and MOD security clearance, employment contracts and variations, starters and leavers, induction, mandatory/other training, probationary period review, performance and development review, maternity/paternity/shared parental leave, flexible working requests and the evaluation of training.

• Provide and Support Administrator in the management information reports relating to HR, for example absence data, annual leave allowances, training compliance etc.
• Work with team managers to ensure all information (e.g., jobs descriptions, working hours and patterns, etc.) is consistent and up to date.

• Support Head of People in the development of HR policies, Rewards/Benefits, and other HR related projects, as requested.

• Input, maintenance, and provision of all HR data held within the HR Management System (PeopleHR) ensuring a high degree of accuracy.

• Maintain the People Team cloud-based e-filing system to ensure documents and information are retained and easy to locate.

• Initiate and co-ordinate progress of all mandatory staff training (in accordance with the training matrix) reporting compliance issues to managers.

• Be prepared to support all HR Administrator activities during periods of absence.

• Working alongside People Administrator and supporting the Head of People and site leadership team driving the delivery of the people agenda across the organization.

• Supporting the management team with ER issues and providing generalist support and advice on a variety of cases

• Playing an active role in forward thinking and fast action responses to the control of absence and retention ensuring contractual KPIs are achieved and maintained.

• Ensuring relevant management training is identified, sourced, and delivered, promoting a culture of learning and development across the organisation.

• Partnering with the other business areas and providing support in HR related activities. 
• Participate in the charity’s appraisal scheme and support staff compliance (probation and annual appraisals).​

• Be familiar with all charity policies and be prepared to advise/direct staff on compliance as appropriate.

• Ensure Data Protection and GDPR compliance.

• Maintain awareness of the requirements of the Health and Safety Policy and Display Screen Equipment assessments.

• Work to the charity’s quality standards and systems within the context of the ISO 9001 Business Management System.

• Undertake such other duties and responsibilities as are appropriate to this level of post or as directed by Head of Business Support.

​

PERSON SPECIFICATION

​

 Essential Competencies:

​

• Previous experience of working in a fast-paced HR team, providing first level advice on HR policies and procedures, employment law and employee relations issues.
• ​Be up to date with current employment law.
• Excellent organisation and communication skills, with a good foundation in HR theory.
• The ability to multitask and deal with a range of incoming enquiries – organisation is key to the success of this role.
• Ability to develop innovative ideas and solutions.
• Excellent IT skills specifically HR Management Systems and MS Office applications; particularly Word, Excel and Outlook.
• Able to form and maintain effective working relationships with senior management, colleagues, service users and key stakeholders.
• Strong communication skills with an ability to positively challenge, influence and coach managers whilst providing a supporting service outcome.
• Self-motivated with a ‘can do’ attitude and determination to ‘get under the skin of problems’ and identify pragmatic solutions.
• Ability to work in a fast paced and varied environment, with experience in adapting to change based on business requirements.
• Able to apply high levels of common sense and logic to often delicate and complicated situations and therefore possess excellent listening and communication skills.
• Sound knowledge of employment law
• Excellent communication skills are essential.
• The ability to construct detailed reports, case letters and present MI data.
• Ability to approach issues with a proactive, forward-thinking approach, applying innovation that can be reflected to our customer and stakeholders.
• Able to streamline and improve operational processes.
• Highly enthusiastic with excellent communication skills.
• Flexibility in approach.
• CIPD Level 5 or higher or working towards it.​

​

 Desirable Competences:

​

• Associate Member of CIPD.

• ​Payroll experience.

• Charitable Experience

Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.

​

To apply, please submit and Cover Letter and CV by Midnight Friday 17th May 2024. 

Job Title: Domestic Abuse Support Worker

Location:Based at Bede House, 351 Southwark Park Road SE16 2JW, with work at various sites in Southwark. Due to the nature of the work, this is not a remote/working from home role.

Hours: Up to 35 hours/week (excluding lunch break). Schedule may vary according to the organisation’s needs. The role covers the normal core office hours of 9:00 am to 4:30pm, Monday to Friday. TOIL may be granted for extra hours worked, in advance and by agreement with the service manager.

Pay grade: Starting point 7, rising to point 11 (£15.85/hr - £16.78/hr at April 2024) with experience

This post is subject to an enhanced DBS check.

This post is open to women only as this is considered to be a Genuine Occupational Requirement under Schedule 9, Part 1, of the Equality Act (2010).

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Smart Works are looking to appoint a HR Advisor to join our People team at a time of significant growth for the organisation. Working closely with the existing team of two, the HR Advisor will play a crucial role in developing the centralisation of the function for all 11 centres across the UK.

The HR Advisor will manage the employee lifecycle staff processes and the trustee recruitment processes, supporting the Head of People in maintaining a professional and efficient function and contributing to the delivery of the People Teams plans and objectives.

An important part of the role is to build excellent working relationships with employees working across Smart Works. The successful candidate will also identify opportunities for process improvements and automation.

Smart Works is a national charity, with Smart Works centres across the UK. There will therefore be occasional travel and liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.

Duties and responsibilities

• Manage the HR Inbox, advising managers and staff on terms and conditions of employment and legislation relevant to specific policies and procedures.

• Managing the recruitment inbox, provide guidance on staffing requirements.
• Lead user of the ATS system, oversee the recruitment process, posting job adverts, scheduling interviews, drafting letters and contracts.
• Support trustee recruitment, posting job adverts, liaising with trustees and co-ordinating responses via the recruitment inbox.
• Manage the onboarding and offboarding of employees and interns, including induction plans and process, coordinating probation reviews and exit interviews where appropriate.
• Day to day administration of Breathe HRIS, setting up of new profiles, calculating annual bank holidays, managing employee changes and document merge/uploads.
• Compile monthly payroll information.
• Provide advice to line managers and staff in relation to policies, tailoring communication to individual needs.
• Maintaining timeframes on HR projects and annual processes, such as appraisals.
• Compile monthly HR stats and reports as and when needed.
• Contribute to HR Projects as they arise.

Personal Specification 

Essential

• Experience delivering recruitment across multiple sites.
• Good written and oral communication skills.
• Proficient in the use of Microsoft Office applications.
• A strong desire to learn, a willingness to share knowledge and a strong team ethic.
• Enthusiastic, diligent and energetic with a flexible approach in a rapidly changing environment.
• A proven track record of providing exceptional service and establishing and maintaining strong relationships.
• Strong level of attention to detail; ability to produce reliable, accurate work.
• All candidates must live in the UK and have the right to work in the UK.

Desirable

• CIPD qualified.
• Knowledge of L&D strategies and initiatives.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

Job Title: Administrator/Receptionist

Salary: £22,011

Hours: Full-time or Part-time (We are open to job-shares)

Location: Tyseley, Birmingham

About this role

This role is a pivotal one in Central England Law Centre as we strive to deliver excellent service to our wide range of clients from the local community in Birmingham.

The receptionist/administrator is the first point of contact for all clients whether they visit in person, send an email or contact us by phone.  The person will also be responsible for providing administrative support to our caseworkers whilst overseeing all aspects of the management of the office from coordinating IT equipment, ordering office supplies and ensuring all building maintenance is up-to-date.

The successful candidate will be subject to a basic DBS check.

Responsibilities

• Provide an excellent client focused reception service in person, by email and phone
• When required, provide general signposting information to clients
• Ensure that all records are kept up to date and files are maintained to a high standard
• Provide reports from Law Centre data sources as required
• Maintain asset logs of Law Centre equipment and identify equipment needs
• Coordinate IT issues with our external IT support
• Ensure building maintenance is up to date

Person Specification

Essential

• A demonstrable commitment to social justice and a commitment to and understanding of the aims and objectives of the Law Centre.
• The ability to work sympathetically and effectively with a wide variety of staff, volunteers, partners, and clients
• A non-judgemental attitude 
• The ability to communicate effectively and sensitively
• An understanding of the importance of confidentiality
• The ability to get on with people and be polite under pressure and to work co-operatively as part of a team

Desirable

• Knowledge of the work of Central England Law Centre or similar social justice organisations
• Experience of case management systems
• Experience of operating a telephone switchboard
• Experience of working with the public and in a busy and demanding environment

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

What we offer: 

•  37-hour working week;
•  Flexible working hours and a hybrid working arrangement;
•  28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
•  Pension scheme membership;
•  Access to an employee assistance programme;

We invite interested candidates to download our Recruitment Pack for this role from our website.

Closing date: 12pm on the 17th May 2024

Interviews will be held in week commencing: 20th or 27th May 2024

The purpose of this role is to provide administrative support for Global Black Thrive involvement in the Culture of Care Programme liaising with the Lived Experience Advisors, the Race Equity Lead, Neurodiverse Connections, the Royal College of Psychiatrists and NHS England. 

This will include HR, Operations and Admin functions relating to the Culture of Care (CoC) Programme and will include managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors. 

The role will be the first point of contact for our CoC team, organising travel and accommodation, managing HR and office queries. 

You may be involved in managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), checking and following right-to-work in the UK, and administrating DBS checks. 

You will be working with the HR and Admin Manager in Global Black Thrive and may be required to assist in wider team activities where required. 

Contract: One year

3 months’ probation period

Hours: Part time (24 hours a week - there is some flexibility with hours and times)

Salary: £17,400 per annum (£29,000 (FTE))

Line Management:   N/A

Reporting to: Project Manager

Annual Leave: 5 weeks plus Bank Holidays (pro rata)

Introduction

Working in a friendly and supportive team, the Admin and Support Assistant will help to facilitate the day to day running of the Foodbank and will be the first point of contact for many visitors, referral agencies, local partners and donors. In this role you will make a real difference to both the people you serve and the staff members and volunteers you work alongside, ensuring a positive experience for all.

Lewisham Foodbank is run by Transform Network (www.transformnetwork.london), a partnership of local churches. We have the Trussell Trust franchise for the London Borough of Lewisham and are one of a network of 1500 Trussell Trust foodbanks across the UK. The foodbank, which has been operating since November 2012, is founded on Christian principles. Not every member of the team is a Christian, but we all subscribe to the same values and would expect the new team member will too. Our strong staff and volunteer teams work with the most vulnerable people to transform lives and communities. Our work is founded on our mission, vision and values, and we are committed to showing kindness, raising self-belief and inspiring hope for the future in the individuals we serve.

Purpose of the Post

This role will support the smooth running of all Lewisham Foodbank operations by providing effective and supportive communications to those who contact the main Foodbank phone line and inbox. The postholder will be based at the New Hope Centre office (353H Bromley Road, SE6 2RP) and will respond to enquiries in a timely manner with relevant information, or direct them to the relevant staff member. The candidate must have excellent interpersonal skills and will communicate well with other team members, clients and external organisations to troubleshoot when challenges arise, sometimes being required to provide information and support to people facing complex and distressing situations. The postholder will liaise and work closely with the rest of the team to ensure safeguarding procedures are followed and communication is in line with our policies and values.

Lewisham Foodbank works on a referral system and works with over 500 local organisations who refer people to our services. The postholder will be responsible for setting up new referral agencies on our system and sending out onboarding information and regular updates to these partners. They will also have responsibility for checking requests for home deliveries and coordinating the preparation and administration of these with a small group of delivery volunteers. This may occasionally require phoning clients and packing deliveries themselves if a volunteer has not been able to attend.

Main Duties & Responsibilities

● Respond promptly to enquiries on the main food bank phone and inbox from visitors, referrals organisations, donors and others.

● Either reply to enquiries or forward to the relevant member of staff.

● Sort emails into relevant folders and update records, when necessary, on the data collection system.

● Assess requests for deliveries and co-ordinate with delivery volunteer teams to prepare and deliver to a small group of clients’ homes.

● Liaise with referral agencies when more information or communication about deliveries is required.

● Keep the database updated with delivery requests.

● Set up new partners as referral agencies on the Data Collection System and send them all the relevant onboarding information.

● Contact referrers where clients have exceeded voucher limits and agree ongoing support in collaboration with the Project Manager.

● Create and send thank you certificates to donors at regular intervals.

● Support administrative volunteers to issue e-vouchers on behalf of job centres and other agencies that are not signed up as referrers.

● Deal with enquiries regarding Acts 435 grants and provide relevant information or signposting.

● Participate in relevant training courses and Food Network meetings.

● Keep up to date with local support and signposting information.

● Occasionally take minutes at meetings.

● Occasionally visit foodbank distribution centres and be prepared to step in to help at centres or the warehouse if there is an unexpected shortage of volunteers.

● To use online data systems and ensure all warehouse paperwork is stored securely in line with GDPR.

● To attend meetings as appropriate, including meetings which may include a time of prayer and reflection.

● To carry out other duties required by the post as agreed by the Project Manager.

● In agreement with the Project Manager, to pursue a personal programme of learning and development to enhance your skills and performance.

Person Specification

ESSENTIAL QUALITIES

● Be supportive of the goals, Christian ethos, values and vision of Lewisham Foodbank, including a belief in the importance of all people of different backgrounds working together and respecting and valuing each other’s contributions.

● Have a passion for working and supporting those with lived experience of poverty.

● Be a strong team player.

● Be self-motivated and able to carry out responsibilities with minimum supervision.

● Be an excellent communicator.

● Have a sense of humour.

● Be encouraging and resilient, with a strong positive attitude.

● Be a person of empathy, honesty and integrity.

● Have the ability to work well in a team and unsupervised.

● Be able to upskill quickly, make decisions and discern the best course of action in high pressure situations.

ESSENTIAL SKILLS, KNOWLEDGE & EXPERIENCE

● Established ability to plan, organise and prioritise tasks.

● Excellent communication skills - both written and oral.

● Confident with IT systems, including Microsoft Office and cloud file-sharing.

● Flexibility and proven ability to manage a number of tasks at any one time.

● Driving licence or ability to travel around the community.

● Ability to be flexible and proactive to resolve problems and challenging situations when they arise.

DESIRABLE QUALITIES, SKILLS, KNOWLEDGE AND EXPERIENCE

● An awareness of poverty and its wider impact.

● Ability and experience of working with people experiencing poverty and food insecurity.

● A good knowledge and understanding of safeguarding adults and children, although training will be provided.

● An understanding of the welfare system.

● Experience of working or volunteering in an organisation that deploys volunteers.

April 2024

Empowering refugees to thrive as they rebuild their lives.

Upbeat Communities deliver services to welcome refugees and support them to settle and rebuild their lives in the UK. We are looking for an Administrator to support the team.

About You.

Do you love data and technology, and are confident using multiple online platforms and systems? Are you an excellent planner, with a high attention to detail? Are you able to work to tight deadlines, whilst being comfortable with change and flexibility? Do you have good teamwork, communication and interpersonal skills, with the ability to interact with people from diverse backgrounds?

Purpose of the role:

· To be the first point of call for IT, data and facilities processes.

· To provide administrative support across the organisation.

About us.

Upbeat Communities exists to help refugees settle and rebuild their lives in the UK. One of the best resources a refugee can have to help them settle in their new home is a good social network. With this aim, we want to help connect refugees into community. Our name reflects our vision to see thriving communities where refugees can make a positive contribution.

Our organisational values, lived out by our staff and volunteers, are:

We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY.  We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.

Upbeat Communities' Christian ethos was the driving force behind the charity’s formation and is the basis for the values. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.

Main duties and responsibilities:

IT

· Ensure all staff have IT equipment from their first day of work, ensuring that they are able to access the IT support they need with minimal interruption to daily tasks.

· Keep a record of all IT equipment, key information and renewals due.

· Be the first point of contact for IT provider, leading on Cyber essentials & annual IT audit.

· Lead on the implementation of strategic IT goals.

· Support the Continuous Improvement Officer to find new ways of working and ensure we stay up to date with emerging IT trends.

Data

· Maintain organisational databases, ensuring all data is accurate, meaningful, and compliant with the requirements of current and potential funders, as well as Upbeat’s policies and procedures for data.

· Liaise with Data consultants to manage workflow of data requests.

· Present data in a useful manner for stakeholders.

· Play a key role in the organisation around GDPR and Data Protection.

· Be responsible for the confidential maintenance of service user records and other relevant documents in line with Data Protection legislation (e.g. data protection impact assessments).

Facilities

· Support with office management processes (ordering stationery and equipment).

· Support in the efficient use of premises (organise key holder rota, complete regular checklists).

· Support with risk management and Health and Safety compliance (risk assessments, checklists, PAT checks).

Administration

· Provide administrative support to the charity’s projects (topping up payment cards, phone lines, donation admin).

· Assist with organising and monitoring staff training.

· Assist with the review and writing of policies and the staff handbook.

· Assist with process mapping across the organisation.

Other

· Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.

· Be committed to, and work in accordance with Upbeat Communities’ values and ethos, as well as adhering to all organisational policies and procedures.

· Participate in relevant networks and forums to assist in the work of this role as part of individual and professional development.

Person Specification:

We are looking for exceptional candidates who can demonstrate the following experience and skills. Please make sure you evidence each of these areas when you apply.

Experience

· Experience of supporting IT systems.

· Experience maintaining & improving an organisations Cyber Security position.

· Experience using data for reports and presentations.

· Experience of using a range of online platforms for managing data and information.

· Experience of using Microsoft Office, (Outlook, Word, Excel).

· Experience of office / resource management.

Skills & Attributes

· Excellent spoken and written English, with the ability to communicate to participants and external agencies.

· Excellent administrative ability, well organised and reliable.

· Excellent IT skills.

· Confident in managing and interpreting data.

· Ability to plan and manage your own workload.

· A team player with a helpful attitude and a positive disposition.

· Ability to communicate clearly and professionally to a range of stakeholders.

· Good problem-solving skills.

· Ability to work well on your own initiative and as part of a team.

· Understanding of the need to always maintain confidentiality.

· Commitment to some evening and weekend work.

· Commitment to actively demonstrate and participate in Upbeat Communities’ ethos and values.

What we offer as an Employer

· 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).

· Flexible working to promote a good work / life balance.

· Opportunities for continued training and development.

· Competitive pension scheme.

· Annual team retreat to recharge, re-envision and build relationships across the team.

· Regular support and supervision.

We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.

The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Location: Southwark, Haig House, Hybrid, 2 Days

Contract Type: Permanent

Hours: 35 Hours Per Week, Monday to Friday

Salary: £41,172 to £43,212 (Inclusive of London Supplement)

Are you passionate about making a difference? The Royal British Legion is seeking an enthusiastic fundraising Income Processing & Administration Manager to join our dedicated team. Reporting to the Head of Supporter Service, you will lead a team of Income Processing Administrators, driving efficiency in coding, allocation, and acknowledgment of fundraising income.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this fundamental role, you'll collaborate with colleagues organisation-wide to shape strategic planning and foster a culture of continuous improvement in fundraising income processes. You'll manage relationships with third-party suppliers, plan and promote our Income Processing & Administration Offer, and oversee the development opportunities for centralising income processing.

As a leader, you'll provide guidance to ensure activity is delivered within agreed plans, budgets, and deadlines, while also developing and inspiring your team to excel. Your expertise in income processing objectives, compliance, and database management will be essential in maximising the effectiveness of our fundraising efforts.

If you have a proven track record of delivering on challenging goals, excellent communication skills, and a commitment to continuous improvement, we want to hear from you. Join us in supporting the mission, objectives, and values of The Royal British Legion while making a real difference in the lives of those we serve. Apply now to be part of our inspiring team.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 8th May 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you an enthusiastic and confident self-starter with strong interpersonal, organisational and problem-solving skills? Do you enjoy monitoring and evaluating media coverage, managing relationships with media monitoring companies, and handling media enquiries with professionalism and efficiency?

TPP are recruiting a PR and Communications Assistant on behalf of our client, a highly respected and well-established charity, dedicated to making a positive impact on the lives of society's most vulnerable individuals.

Benefits:

• 25 days' holiday per year plus Bank holidays.
• Season ticket loan.
• Pension scheme.
• Employee Assistance Programme.

The Role:

As a PR & Communications Assistant, you will collaborate closely with Media Managers and Communications Officers to monitor and evaluate media coverage, maintain filing systems, manage relationships with media monitoring companies, and handle media enquiries with professionalism and efficiency. This role offers a unique blend of administrative responsibilities and opportunities to support the production of press releases, website content, and internal communications.

Main responsibilities:

• Provide administrative support for the PR & Communications team, including managing online filing systems and processing invoices.
• Act as the initial point of contact for media enquiries and internal/external stakeholders.
• Generate media coverage evaluation reports and monitor coverage for reputational risk.
• Compile and distribute a weekly email alert for senior staff.
• Create cross-platform content for both external and internal channels.
• Assist in coordinating and attending media interviews, case study interviews, filming or photography shoots, and events.
• Contribute to the management of social media channels and occasional website updates.
• Support the delivery of national and regional campaigns and stories.

Essential requirements:

• Solid administrative support experience.
• Experience in a press office or communications department.
• Ability to work well under pressure and meet tight deadlines.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build positive working relationships.
• Experience with editorial writing or social media content production.
• Understanding of sensitivity when communicating stories of vulnerable individuals.
• Exceptional organisational skills and ability to prioritise tasks effectively.
• Proficiency in Microsoft Office.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.

Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.

Background

Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities. 

This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions. 

It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.

Role purpose

The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.

Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.

We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.

Closing date for applications:Rolling – if we fill the role we will withdraw the advert

Business Support Officer

After a strong period of growth and additional funding, we now have an opportunity for an experienced

Business Support Officer to join the team, to provide administrative support to the board and HR and Finance teams.

Position: Business Support Officer

Location: Leeds

Hours: Part-time, 14 hours per week

Salary: £27, 413 - £29,673 per annum pro rata

Contract: 12 month fixed term contract

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.

Closing Date: 17th May 2024

The Role

The purpose of the role is to support the smooth running of the organisation. You will work closely with the CEO, Director of People and Operations, Finance Manager and the Community Centre Coordinator to provide administrative support to the board, carry out bookkeeping duties and support the Director of Operations in their day-to-day duties.

Duties and responsibilities include:

• Governance and SLT Support
• HR and Finance Administration
• To train the Administrative Assistant to provide basic administrative support to the Board
• Ensure good relationships with funders, partners and contractors

About You

We are looking for someone solid administration support experience including finance, HR and Board support.

About the Organisation

You will be joining a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile.  Recognised as being innovative, brave and creative.  The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work.

You may also have experience in areas such as Finance, HR, Board, Charity, Finance Administrator, HR Administrator, Board Administrator, Governance Administrator, Charity Administrator, Business Support, Business Support Administrator, Business Support Officer, Finance Officer, HR Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants.   You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.

You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.

This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.

Key responsibilities of the role include but not limited to:

General Duties

• Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
• Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10).  Sessions start at 9.00am and finish around 1.00pm
• Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
• Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
• Assisting clients to complete online and paper forms both face-to-face and remotely
• Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
• Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
• Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
• Casework; writing up case notes about clients helped
• Attending relevant meetings and training and keeping resources up-to-date
• General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
• Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust

Appeals & Representation Duties

Responsibility for our legal appeals representation service, including:

• Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
• Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
• Attending hearings
• Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal).  Full training will be given

Qualifications: You will have or be working towards a law degree or equivalent. 

Knowledge and Experience:

• A good understanding of the law in any jurisdiction
• Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
• Good time management and organisational skills
• Excellent administrative skills
• High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)

Personal Skills:

• Good people management/awareness skills
• Good communication and presentation skills, orally and in writing.
• Ability to work independently and on own initiative with minimum supervision
• Ability to work as part of a team in a multi-cultural and diverse environment
• An inquisitive mind and good problem solver
• Interest in civil law
• Good memory and research skills
• Demonstrable understanding and commitment to equality, diversity and inclusion

Connections to/understanding of North Kensington or the surrounding area is highly desirable