Admissions data officer jobs
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Job Purpose
The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.
Key Tasks
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Act as the first point of contact for all referrals over the weekend across both hospitals.
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Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
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Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.
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Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.
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Collect feedback from service users and upload to case management system.
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Deputise for the manager at discharge planning and other meetings as required.
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Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line support services over the weekend such as:
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Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.
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Provide welfare checks to monitor service users’ wellbeing during post-discharge period.
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Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.
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Identify and respond to risks within the home environment, escalating concerns where appropriate
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Provide occasional cover for the A/L of other Project Officers
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop HHOWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends.
Administration
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Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
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Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
At RSBC, we believe every blind young person should have the opportunity to live life without limits. We support young people to develop the confidence and skills they need to reach their full potential. Our work is driven by our core values: trust, energy, ambition and motivation.
About the role
We are looking for a highly organised and proactive Business and Operations Officer to support the smooth running of our College in a term time only role.
This is a varied and rewarding role where you will play a key part in student admissions, staff onboarding and day-to-day operations. You’ll be responsible for maintaining accurate student data through our MIS system, coordinating processes, and supporting colleagues across the College.
Working closely with the Vice Principal and Head of Business and Operations, you’ll help ensure our systems, processes and administration are efficient, accurate and impactful.
This role would suit someone who thrives in a busy environment, enjoys working with data and systems, and wants to use their skills to make a meaningful difference.
Key responsibilities
- Support student admissions, including coordinating assessments and preparing documentation
- Maintain and manage student records using the College MIS system
- Coordinate student onboarding and induction processes
- Provide administrative support for staff onboarding processes
- Act as a key point of contact for MIS systems, including supporting and training colleagues
- Produce reports, surveys and documentation for leadership and governance
- Support operational activities including facilities, health & safety and contracts
- Assist with financial administration including costings and reconciliations
- Take accurate minutes and support internal and external meetings
About you
You will bring:
- Degree (or Level 6) in Business, Finance, Mathematics or related numerical/operational discipline.
- Excellent organisational skills and attention to detail
- Strong written and verbal communication skills
- Confidence working with systems, data and Microsoft Office
- The ability to manage a varied workload and meet deadlines
- A proactive, solutions-focused approach
- Strong interpersonal skills and the ability to build relationships
Desirable:
- Experience in an education, charity or administrative setting
- Experience using MIS or database systems
- Interest in supporting young people with additional needs
Why join us?
- Flexible working arrangements
- A supportive, values-driven organisation with real social impact
- The opportunity to contribute to life-changing work for blind and vision-impaired young people
- Employee Assistance Programme
- Perkbox benefits platform
- 3% employer pension contribution
Registered Charity
51 - 100
To be there for blind children and their families with specialist support throughout their journey.
The client requests no contact from agencies or media sales.
Thank you!
£27,250 | 6 Month Fixed Term Contract
Central London | Hybrid Working (20 percent office based)
Full time, 35 hours per week (9 to 5)
Interviews: 15th and 16th June | ASAP start
The opportunity
A well established professional membership organisation is looking for a confident and organised Candidate Support Officer to join their busy team.
This is a fantastic opportunity to work in a structured and professional environment, supporting the delivery of high profile assessments while playing a key role in ensuring a smooth and positive candidate experience.
You will be working in a process driven environment where accuracy, organisation and the ability to manage multiple priorities are essential.
The role
You will sit within a candidate services team, supporting the coordination and delivery of assessments and acting as a key point of contact for candidates and stakeholders.
Key responsibilities include
- Managing enquiries via email, phone and in person
- Processing applications, checking eligibility and handling associated fees
- Maintaining accurate candidate records using internal systems and databases
- Issuing communications including admission details and results
- Supporting candidate communications and website updates
- Producing data for reporting and service improvement
- Assisting with the delivery of assessment activity when required
- Supporting wider administrative processes including payments and invoicing
To be considered for this role, you will need to demonstrate
- Relvent experience in an office based administrative role
- Strong customer service skills and the ability to communicate professionally with a range of stakeholders
- Experience using databases or CRM systems
- Excellent attention to detail and a high level of accuracy
- The ability to manage competing priorities and work to deadlines
- Strong written and verbal communication skills
- Good working knowledge of Microsoft Office
Additional information
This role offers hybrid working with a requirement to attend a central London office for part of the week.
Due to the level of interest expected, we may not be able to respond to every application individually. All applications will be reviewed and if your experience aligns with the role, we will be in touch to discuss next steps.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
