4 Admissions data officer jobs

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for over 50 years through our residential rehabilitation programme and Christian recovery community. We believe that lasting recovery is possible and are committed to supporting individuals to rebuild their lives, restore relationships and discover renewed hope and purpose. 

We are looking for a committed Christian to join our Recovery Coordination Team as a Recovery Officer. This is a rewarding and varied role at the heart of our recovery programme, providing practical, emotional and spiritual support to men seeking freedom from addiction. 

As a Recovery Officer, you will act as a keyworker for residents, helping them navigate their recovery journey, achieve personal goals and overcome challenges along the way. You will work closely with residents, colleagues, families, commissioners and external agencies to coordinate support and ensure each individual receives the care they need to thrive. 

This is an exciting opportunity for someone who is passionate about recovery, enjoys building meaningful relationships and wants to make a genuine difference in people's lives every day.

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service. 
• Company pension. 
• Employee Assistance Programme (EAP).
• Death in service benefit. 
• Meals provided whilst on site. 
• Ongoing training and development opportunities. 
• Supportive supervision and appraisal process.

What will you do?

• Act as a keyworker, providing personalised support to assigned residents. 
• Develop, monitor and review care plans and risk assessments.
• Support residents in achieving programme goals and progressing through the stages of recovery. 
• Conduct resident inductions and provide ongoing guidance and encouragement.
• Coordinate move-on planning and support residents to prepare for independent living.
• Liaise with families, support networks and partner agencies. 
• Work closely with healthcare professionals, probation services, local authorities and other stakeholders. 
• Monitor resident wellbeing, behaviour and engagement with the programme. 
• Carry out drug and alcohol testing, room searches and other safeguarding responsibilities in line with policy. 
• Dispense medication following training and competency assessment. 
• Contribute to resident reviews, reports and multi-agency meetings. 
• Support admissions by conducting assessments and interviews with prospective residents. 
• Maintain accurate records and ensure compliance with data protection requirements. 
• Participate in the Christian life of the organisation, including prayer meetings, fellowship gatherings and celebrations. 

What are we looking for?

• Experience working with vulnerable adults, addiction recovery, rehabilitation, social care, housing or related services.
• Understanding of the challenges faced by people recovering from addiction.
• Strong organisational, administration and record-keeping skills. 
• Excellent verbal and written communication skills. 
• Ability to build positive, professional relationships with residents and external agencies. 
• Experience of care planning, risk assessment or keyworking is desirable.
• Ability to work both independently and as part of a team. 
• Good boundaries, conflict management and problem-solving skills.
• Good IT skills, including Microsoft Office and case management systems. 
• Full UK driving licence. 
• Demonstrated commitment to the Christian faith, ability to encourage others in their faith and able to support the Yeldall Basis of Faith, Ethos Statement and values. 

About You

You will be someone who genuinely enjoys helping people grow, overcome challenges and achieve lasting change. You will be compassionate and resilient, able to support residents through difficult situations while maintaining appropriate professional boundaries.

You will be organised, adaptable and comfortable working in a dynamic residential environment where no two days are the same. Most importantly, you will be passionate about seeing lives transformed and committed to supporting men as they rebuild their lives free from addiction.

We welcome applications from people in recovery who can demonstrate appropriate stability and readiness for the responsibilities of the role.

As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to inspire others in their faith journeys, seeking the guidance of the Holy Spirit in all key decisions.

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation. 

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check including a check against the Adults' Barred List due to the nature of the role.

About Yeldall Manor

For over five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope. 

This is more than a job. It's an opportunity to walk alongside people at one of the most important moments of their lives and help them discover a future filled with hope, purpose and lasting recovery.

Reporting to: Principal
Line managing: Site Manager, Professional Services team (Student Recruitment and Communications Manager and Office staff), IT Manager
Key Relationships: Senior Management Team, Head of Access to Learning, the Chair and Trustees of the City & Guilds of London Art School, Chair and Trustees of the City and Guilds Art School Property Trust
 

Main purpose of role:
The Director of Operations is an important, senior role at the Art School, responsible for supporting the Principal in the delivery of the Strategic Vision and to monitor the progress of its objectives. They are responsible for the efficient and effective management of internal resources and stakeholders, and will act as the deputy to the Principal in all matters excluding academic. They will also contribute to the oversight of recruitment of students and staff.
The Director of Operations provides vision and professional leadership of registry, professional services, IT, admissions, as well as the management of compliance, HR, and the Art School’s technical tutors. They have some oversight of marketing inasfar as it relates to recruitment. The Director of Operations is the key liaison with the Property Trust, which is the official landlord for the Art School and the governing body that oversees the main buildings at our site in Kennington. They are the lead person, responsible for the OfS return and so it is anticipated that the successful candidate would have a level of quality assurance experience and familiarity with policy oversight.

The Art School is an independent educational charity with approximately 300 students and 100 members of staff. The Art School is entering a new strategic planning cycle that will see us growing our profile and portfolio; expanding our international links and external partnerships; and, deepening our civic impact on our neighborhood in Kennington and further afield.

MAIN DUTIES AND RESPONSIBILITIES
The main duties and responsibilities of the post are:
Leadership and Strategy

• Supporting the Principal in the delivery of the Strategic Vision for the Art School
• Working closely with the Head of Finance to allocate resources in line with the Art School improvement plan
• Oversee the management of and communication with, internal stakeholders of the School

Compliance and Governance

• Ensure that the systems and processes employed by the Art School comply with legal, audit and regulatory requirements,
• Oversee Risk Management, including Health & Safety compliance;
• Champion and oversee EDI across the Art School;
• Monitor the Art School’s performance against strategic objectives;
• Attend meetings of the Board of Trustees and relevant Committees, providing effective and timely reporting, proactive advice and support;
• Have overall responsibility for operational strategy including and policy management;
• To be the Art School ‘point of contact’ to the Property Trust;
• Manage legal and related matters as and when they arise.

Registry

• Oversee the team that handles student registry, academic administration and affairs, compliance and all non-academic matters of student experience;
• Ensure the accurate and timely submission of statutory and regulatory returns (e.g. to the Office for Students, Higher Education Statistics Agency, Office of the Independent Adjudicator for HE, Student Loans Company, UKVI etc);
• Act as the primary liaison for the Art School’s validating partners (Arts University Bournemouth, University of the Arts London Awarding Body);
• Act as Secretary to the Academic Board and oversee the arrangements for Art School Examination Boards;

Operations

• Implementation of HR processes and systems, seeking external advice as appropriate;
• Recruitment and line management of operational staff;
• Lead the process for the Art School’s annual staff appraisal scheme (Individual Performance Review) recommending associated staff development and training activities as agreed with the Principal;
• Day-to-day oversight of the professional teams managing the Estate, Technical Resources and IT infrastructure, and lead strategic planning relevant to these areas;
• Chair the Art School’s Site and Environment Committee;
• Manage the relationship with the Property Trust on a day-to-day basis.

External Profile and Recruitment

• Supporting the Principal to ensure successful student recruitment, working collaboratively with other academics;
• Development of the Art School’s activities (including commercial activities), short courses and profile;
• Oversee the Health & Safety and other logistical aspects of public events such as Degree Show

Additional Duties and Responsibilities

• Deputise where appropriate for the Principal;
• Lead and undertake Health and Safety duties and responsibilities appropriate to the role;
• Undertake other duties of a reasonable nature, as may be determined by the post holder’s line manager from time to time, in consultation with the post holder.

It is the duty of the post holder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public. The post holder should also counteract such practice or behaviour in others by challenging and reporting it.
This is a description of the job as it is presently constituted. It is the Art School’s practice to periodically review job descriptions to ensure that they accurately reflect the job that is required to be performed, or to incorporate proposed reasonable changes following negotiation with the postholder.

Location: Bristol Office

Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period

Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week), part time considered (minimum 30 hours per week)

The role:

Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households.

You’ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person.

As part of the role you’ll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
• Record client details accurately and use your own knowledge to assess the help and support needed.
• Refer clients to other support organisations in their area as appropriate.
• Identify energy improvements that can be made to clients’ properties and refer them to installers who can carry out the work.
• Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way.
• Follow advice line processes and procedures.
• Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance.
• Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
• Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people, both verbally and in writing.
• Ability to work well in a team and identify how your skills complement others.
• Ability to maintain admin systems independently and accurately.
• Highly organised, with strong time and workload management.
• Empathy and compassion, with an awareness of the need to maintain your own wellbeing.
• A commitment to CSE’s aims and values of collaboration, conscientiousness and initiative.
• Skilled in the use of MS Office applications including Word, Excel and Outlook.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• Company pension scheme (8% employer, 6% employee contributions)
• You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

The closing date for applications is 5pm on Wednesday 30 September 2026.

Interviews are expected to take place Tuesday 6 and Wednesday 7 October 2026 (in person at our Bristol office), though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

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