Welwyn Garden City, Hertfordshire
About Us
Welwyn Hatfield Women's Refuge and Support Services (WHWR) is a vital resource for women and families in Welwyn Garden City and Hatfield, offering a safe haven away from domestic violence and abuse.
We provide ensuite bedrooms to women and children for up to four months at a time to enable a break from their situation or to allow them to start building a new life away from an abusive or violent relationship or home environment.
Our refuge is a private, secure women and children only space. We collect residents from an agreed location and bring them to the refuge to ensure that abusive partners or family members cannot know where they are. Once safe, we provide accommodation, practical and emotional support and help with benefits, schooling and even healthcare to make sure that our residents view their time with us as positive and affirming.
We are currently looking for an Operations Manager to join us on a part-time basis, working 30 hours per week.
The Benefits
- Salary of £32,029 pro rata
- Develop your career with a forward-thinking organisation
- Support the success of services that are transforming the lives of women and children
If you have previous experience of working in a women’s refuge and a great leadership style, this is an exciting opportunity to take on a senior-level role where you can make a real difference.
You will have the chance to drive the success of services that empower and support women to live the lives they choose, free from the threat of domestic violence.
Our environment is open, friendly and supportive with a focus on working together, collaborating as a family and providing the best, most comprehensive support possible. If you think you’d thrive as part of our passionate team, we’d love to hear from you.
The Role
As the Operations Manager, you will support the CEO in the management of our services and facilities. You will also deputise for the CEO in her absence.
In this important role, you’ll manage all aspects of our service delivery, including co-ordinating admissions, monitoring ongoing work, managing the on-call rota and day-to-day housing management.
Additionally, you will:
- Implement health and safety, safeguarding, data protection and complaints policies and procedures
- Take responsibility for the management and maintenance of our buildings and equipment
- Oversee the management and co-ordination of volunteers’ recruitment, training, placement, supervision and developmental needs
- Manage the distribution of workloads during staff absence
- Support the preparation of our evaluation and monitoring reports
About You
To join us as our Operations Manager, you will need:
- Experience of working in a women’s refuge
- Team leadership and line management experience (both staff and volunteers)
- Experience of working under financial controls
- A track record of promoting the rights of women
- Knowledge of the issues facing women and children who have experienced domestic violence and abuse as defined by the Home Office
- An understanding of the relevance and importance of policies and procedures in service delivery
- A comprehensive understanding of the legislation, policies and developments in this field of work
- An understanding of the impacts on staff and volunteers of working with this client group
- A degree or professional qualification in a relevant discipline (or equivalent) experience
- A full driving licence and access to your own vehicle
Please note, it is WHWR’s policy that applicants should have objective distance in their work and not have been service users of WHWR or other domestic abuse services within the five years prior to their application.
This post is subject to an enhanced DBS check and open to women only. (Exempt under the Equality Act 2010 Schedule 9, Part 1).
Other organisations may call this role Refuge Operations Manager, Charity Operations Manager, General Manager, Refuge Services Manager, or Refuge Manager.
Webrecruit and Welwyn Hatfield Women's Refuge and Support Services are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are seeking your next challenge as our Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Role Purpose:
To work with and manage a caseload of clients, who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. Clients will be referred into the service via the Lancashire and South Cumbria Early Intervention in Psychosis (EIP) teams.
To deliver the Individual Placement and Support (IPS) Approach providing person centred advice and guidance to clients, whilst building positive relationships with employers to enable clients to move into suitable employment.
To be part of a community mental health team, maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment.
Main Duties and Responsibilities:
- Manage a caseload of clients, who have mental health support needs who are motivated to start/return to work.
- Deliver the Individual Placement and Support (IPS) approach.
- Meet and support clients to understand their key skills, aspirations and goals through completing a Vocational Profile and produce an Action Plan to help them obtain and sustain competitive employment. This includes support with their job search, CV production, application forms, interview techniques and career development.
- Assess client’s support needs related to work which may include benefits/welfare advice, disclosure of mental health symptoms etc. and provide support & guidance.
- Attend weekly clinical team meetings as an embedded IPS practitioner.
- Source job opportunities for clients through tailored job search and regular contact with employers to explore hidden as well as advertised employment opportunities.
- Provide education and support to employers, as agreed with the individual, which may include negotiating adjustments, return to work strategy and on-going contact with the employer to ensure job retention.
- Build relationships with colleagues in clinical teams to engage and generate referrals and create collaborative working partnerships with clinical staff (promoting employment as a positive intervention in the recovery journey).
- Once employment has been secured continue to provide quality service through conducting regular visits, effective monitoring and in-work support to clients and employers to help sustain employment.
- To adhere to administrative and data capture protocols which record the progress of individuals, and to keep accurate and complete records of casework.
- To work independently, reliably and deliver consistently to deliver effective IPS practice.
- Ensure that effective monitoring and evaluation systems are adhered to and keep abreast of changing practice within vocational rehabilitation.
- To co-produce service development with service users where possible.
- To collect employment recovery stories from people accessing the service.
- Undertake continuous learning regarding mental health conditions, their impact and how they can be managed and to undertake mandatory training as required.
Qualifications:
- Level 2 (GCSE Grade A-C or Grade 4-9) or equivalent qualification to include English and Maths
- NVQ Level 3 in Advice and Guidance or other equivalent relevant qualification
- Certificate in IPS Approach (desired)
- Full Driving Licence
See the attached job description for more details on the person specification.
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Social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.
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Recruiting under Covid 19 restrictions
We know we are at a critical point across the economy here in the UK and elsewhere; this is certainly true within Higher Education. We are in touch with our colleagues and our network across the sector and are acutely aware of the challenges both financially and with regard to learning that they are experiencing. It is unprecedented for us all.
This is a difficult time for many and we have taken a carefully considered, deliberate decision to continue to drive our growth and development. We are able to offer a number of people – both for academic and non-academic roles - great opportunities to work with us over the coming months and years.
Our flexible roles for academic content developers could be ideal for those seeking to supplement their income at this time, those seeking short term contracts, or perhaps graduating engineering students.
Who are we?
TEDI-London is an innovative new higher education institution in London wholly focused on engineering, co-founded by Arizona State University, King’s College London, and UNSW Sydney.
Our vision is to transform engineering education to transform lives – both for students and for the users of the products they design and make. Our mission is to attract and empower individuals and partners from diverse backgrounds and perspectives to develop the skills and confidence to create practical real-world solutions that advance how we live as a global community.
Variety and ambiguity is the way of life at TEDI-London
In a start-up, each day really is different. We work collaboratively at TEDI-London on big decisions, but also need individuals that take initiative and have the skills and experience to manage their own work areas. We are a start-up with huge ambition, but you should not expect to join an organisation with all the answers, and everything mapped out. That is what we need you for, to be part of our journey.
You will not have a huge team and infrastructure in place. One day you might be writing a strategy or paper for the board – another you might be proofreading a letter. You will relish the chance to be in a new organisation with a world of possibilities where you can genuinely see the value that you add on a daily basis. The team you work with will be from different functions and levels – all united in one goal -to make TEDI-London a success.
Academic Content Developers
We are seeking a significant number of flexible staff to develop significant number of our learning ‘nodes’.
Our curriculum has been developed on a model in which the majority of learning outcomes are delivered through real-world projects, underpinned by our bespoke Virtual Learning Environment – our ‘Learning Tree’. The ‘Learning Tree’ is pivotal to our unique pedagogy and gives students access to the content of our curriculum ‘just in time’. Our team of academic content developers are developing the ‘Learning Tree’ and its content – comprising around 500 learning ‘nodes’, each of which is a 3-hour learning session.
We have a wide range of content to be developed in the following subject areas:
- Business Skills
- Computing
- Design for innovation
- Electrical Engineering
- Engineering Skills
- Maths and Physics
- Mechanical Engineering
- Professional Skills
- Structural Engineering
- Systems Engineering
These roles report into the Curriculum Lead (Technology Enhanced Learning) and will work collaboratively across the organisation to facilitate the delivery of our overall learning tree.
This is an exciting time to join us and play a significant part in shaping and developing our Curriculum content and Virtual Learning Environment (VLE).
We would be delighted if you review the Job Description, Values, Terms and Conditions and Proposition Document. We have provided a video of the recruiting manager discussing this current vacancy and a live Zoom Q & A session on Eventbrite in the Job Description attachment.