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Lead a unique mental health retreat service helping prevent crisis admissions and supporting recovery across Gloucestershire. Join a values-driven organisation making a lasting difference through compassionate, person-centred care.
Swindon & Gloucestershire Mind is seeking an experienced and motivated Service Manager to lead Alexandra Wellbeing House — a unique short-term mental health retreat delivered in partnership with Gloucestershire Health & Care NHS Foundation Trust. Supporting adults experiencing acute emotional distress, the service provides an alternative to inpatient admission through early intervention, recovery-focused support, and collaborative care planning.
This is an opportunity to lead a skilled multidisciplinary team while shaping the future development of an innovative community mental health service. You will work closely with NHS partners, Crisis Teams, Community Mental Health Teams, and third-sector organisations to strengthen referral pathways and improve outcomes for people experiencing mental ill health.
We are looking for someone with strong leadership experience, a passion for person-centred mental health support, and the ability to build trusted partnerships across services. You will oversee service quality, staff development, safeguarding, performance reporting, and continuous improvement while ensuring the service remains welcoming, safe, and empowering for everyone accessing support.
In return, we offer a supportive and forward-thinking working environment, ongoing professional development, supervision, flexible working opportunities, generous annual leave, and the chance to help shape meaningful mental health services within the local community.
Join us and help create services where people are recognised, valued, and supported.
Registered Charity
51 - 100
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Thank you!
£27,250 | 6 Month Fixed Term Contract
Central London | Hybrid Working (20 percent office based)
Full time, 35 hours per week (9 to 5)
Interviews: 15th and 16th June | ASAP start
The opportunity
A well established professional membership organisation is looking for a confident and organised Candidate Support Officer to join their busy team.
This is a fantastic opportunity to work in a structured and professional environment, supporting the delivery of high profile assessments while playing a key role in ensuring a smooth and positive candidate experience.
You will be working in a process driven environment where accuracy, organisation and the ability to manage multiple priorities are essential.
The role
You will sit within a candidate services team, supporting the coordination and delivery of assessments and acting as a key point of contact for candidates and stakeholders.
Key responsibilities include
- Managing enquiries via email, phone and in person
- Processing applications, checking eligibility and handling associated fees
- Maintaining accurate candidate records using internal systems and databases
- Issuing communications including admission details and results
- Supporting candidate communications and website updates
- Producing data for reporting and service improvement
- Assisting with the delivery of assessment activity when required
- Supporting wider administrative processes including payments and invoicing
To be considered for this role, you will need to demonstrate
- Relvent experience in an office based administrative role
- Strong customer service skills and the ability to communicate professionally with a range of stakeholders
- Experience using databases or CRM systems
- Excellent attention to detail and a high level of accuracy
- The ability to manage competing priorities and work to deadlines
- Strong written and verbal communication skills
- Good working knowledge of Microsoft Office
Additional information
This role offers hybrid working with a requirement to attend a central London office for part of the week.
Due to the level of interest expected, we may not be able to respond to every application individually. All applications will be reviewed and if your experience aligns with the role, we will be in touch to discuss next steps.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
