Sir Gabriel Wood's Mariners' Home specialises in Residential Elderly Care and Korsakoff Syndrome, situated on Newark Street, Greenock. We are located in a quiet residential area of Greenock, with pleasant gardens at the front and rear of the building with just under 8 acres of land. It is one of the finest A listed buildings in the West End of Greenock with a prestigious history. It was founded by Sir Gabriel Wood's in 1850

We aim to provide the highest standard of individually tailored person centred care for the elderly, those with Korsakoff's Syndrome, Dementia & Alzheimer's, special needs, rehabilitation, short term and long term care and also end of life care with the intention to make life as comfortable, fulfilling and satisfying as possible.

Job Title:  General Manager

Responsible to:  Committee of Management

Job Specification: To take responsibility as the person-in-charge for the day-to-day running of the home.

To take Joint professional accountability in respect of the clinical management of the home alongside Care Manager.

To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.

To demonstrate leadership of your staff team and to act as a positive role model ensuring your presence is visible within the community of the home.

To ensure that each service user receives care appropriate to their individual need.

To manage expenditure in accordance with allocated budgets.

To ensure achievement of S.G.W.M.H  Standards by the implementation of the Investors in People Standard Principles

To implement the requirements of the recognised outcomes for Care Homes for Older People, published in accordance with Codes of Practice and ensure that all outcomes are met.

 Job Description:

Day-to-day running of the home

1. To manage the day-to-day running of the home and to act as person-in-charge.

2. To provide all relevant information and leaflets to prospective new service users and to make appointments and show them and their relatives around the home.

3. To arrange and access trial visits.

4. To assess whether the home is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client’s family.

5. To ensure that each new service user receives a written copy of the “Terms and Conditions” of residence, a copy of the Pre-Admission Assessment and letter confirming admission to the home. Ensure that each service user and, where appropriate, their representative or carer understands them.

6. To ensure that adequate arrangements are made for the introduction and reception of new service users.

7. To investigate complaints in accordance with Care Inspectorate Guidelines and Charity Policy, take appropriate action and report to Committee of Management or the Care Inspectorate.

8. To liaise with and co-operate with Care inspectors and inspections.

9. To implement and operate the Charity Quality and Observational Tool.

10. To ensure that all data held on behalf of staff and service users is stored in accordance with the Data Protection Act.

Service User Care

1. To ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.

2. To support service users in the taking of decisions in matters which affect their lifestyle.

3. To make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a care plan which provides a satisfactory quality of life for that person. Ensure that all care plans are reviewed regularly and kept up to date in accordance with Care Inspectorate and Charity requirements.

4. To promote relationships which enable each service user to participate in social activities within the home and in the life of the local community to the maximum of their ability.

5. To ensure that regular relative’s and resident’s meetings are arranged. In addition, to ensure that Service User Focus meetings are held.

6. To ensure the provision of health care arrangements, which may include the ordering, recording, and where appropriate, the administration of prescribed medication.

7. To undertake regular clinical audits such as pressure ulcer, accidents and care plans.

8. To be responsible, for the efficient running of the domestic character of the home, which will include the following:

a) Planning menus with service users and Head Cook.

b) Ensuring that the dietary needs of the service users are met

c) Ensuring that good standards of food presentation are maintained

d) Ensuring that supplies are ordered

e) Ensuring that good standards of hygiene and cleanliness are maintained.

f) Planning social events/activities with service users and staff

g) Ensuring that the house has an homely feel and is tidy

h) Ensuring that fresh flowers are visible daily

i) Ensuring that background music is played throughout the day

9. To ensure the provision of care, including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.

Staff Matters

1. To recruit, appoint and deploy care, catering, administrative and domestic staff according to Charity Policy and Care Inspectorate requirements.

2. To ensure that there is a good communication with and between staff and to arrange regular staff and Head of Department meetings. Staff meetings should be minuted and carried out every 3 months and Head of Department meetings every month.

3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. Organise training sessions in accordance with Charity Training Plan.

4. To ensure that employment protection legislation is implemented.

5. To oversee staff rotas one month in advance.

6. To implement the Holiday Management System in accordance with Company guidelines.

7. To oversee and manage the preparation of payroll to ensure correct payment of staff.

8. To oversee the mentorship of SVQ  students within the home.

9. To ensure that each member of staff is aware of the Home’s policies and has recorded their awareness in the Charity documentation.

10. To enforce any disciplinary procedures and dismissals when necessary. To ensure Charity Indemnification.

11 To ensure that each member of staff is providing safe and good care for each resident by following the Charity Policy and Procedure in respect of staff supervision.

12. To provide regular teaching sessions on topics relevant to activities and residents within the home.

Premises

1. Manage any malfunction of the heating, lighting or emergency systems and ensure the security of the premises. Advise the Committee of Management  of any issues that have been addressed.

2. Ensure that the Monthly environment audit is carried out.

3. Ensure that risk assessments are carried out as per Charity and Legislative requirements.

4. To ensure that the fire regulations are complied with, ensuring that any items of risk are managed effectively. Advise the Committee of Management and Maintenance Officer immediately if there are areas of risk.

5. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Committee of Management and Trustees accordingly where action is required.

6. To read the Annual Health and Safety Reviews and instigate all requirements.

7. To ensure that the standards in the kitchens meet current EHO guidelines in respect of cleanliness and regulatory guidelines

Finance

1. To be responsible for overseeing all petty cash transactions, and accurate records and auditing the funds on a monthly basis.

2. To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the home budget provided by the Committee of Management.

3. To ensure that service users are, whenever possible, supported in retaining responsibility of their own money and financial arrangements.

4. To ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.

5. To ensure that monies collected via donations are managed correctly. Ensure that the Resident fund account requires two signatures for all expenditure. Liaise with families and residents in respect of the way the monies are to be spent.

6. To ensure that all fees are paid on time, by implementing standing order payments wherever possible.

Marketing the Home

1. To ensure good relationships are formed and maintained with Care Managers to establish open communication and continual referrals.

2. To work closely with all professionals attending the home to encourage their continuing involvement and ensure positive feedback about the home and the Charity.

3. To maintain strong connections with the community via newsletters being issued to GPs, Solicitors etc.

4. To ensure that the Client Contact Base is kept up to date at all times.

5. To complete Client Enquiry forms and Pre-Admission Finance Forms for all enquiries. Ensure that all Enquiries are followed up on a weekly basis.

6. To maintain an awareness of the current Average Fee and ensure that all new fees negotiated maintain or improve this.

8. To provide training to your Deputy and other senior staff in respect of marketing the home, showing potential clients around the home, making assessments and liaising with families in order that admissions may take place during your absence.

9. In addition to the planned events for the residents, to provide two planned occasions to extend the home’s hospitality to the local community, professionals, family and friends, as a marketing opportunity.

Personal Responsibilities

1. To act at all times in a manner that promotes the Charities best interests.

2. To act at all times in a manner which promotes harmonious working relationships with all colleagues.

3. To maintain at all times a dress code appropriate to the working environment and the Charity.

4. To undertake the Registered Manager Award and keep up to date professionally.

5. To undertake any training necessary for the completion of your duties.

6. To undertake any other duties as and when required.

7. To abide by all Charity Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.

Retail and Admissions Assistant

Location: Edinburgh
Job type: Full Time, Fixed Term Contract March 2020 – October 2020
Salary: £9.45 per hour (£20,761.65 per annum, pro rata), plus lunch and training provided

Vacancy closing date: 29 January 2020
Interview dates: W/c 3 February 2020

About the role:

It’s knowing that your customers left with more than just wonderful memories.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for them so different.

Every year thousands of people from around the world visit us, exploring its rich history, and the treasures on display. Whether you're selling the ticket that starts it all, or the gift that provides the perfect ending, you'll be a vital part of each visitor's experience.

As part of their outstanding and friendly summer team, you’ll provide far more than just sales. You'll engage with your customers, answer their questions, and open their eyes to the other experiences and products they offer.

And in all that you do, you’ll aim to deliver a truly memorable level of customer service.

About you:

- Friendly, outgoing and a confident communicator, you're able to strike the perfect balance between sales and service.
- You're an outstanding team player, with the ability to work flexibly and effectively even when things get busy.
- Numeracy and a good level of computer literacy are important too, and you have an accurate and detail focused approach to your work.
- What's more, you're able to think on your feet, a key skill, considering you'll never know who the next customer might be.

You may have experience of the following: Assistant Admissions, Customer Service, Customer Service Team Leader, Sales Executive, Operations Management, Assistant Operations Manager, Retail Manager, Retail Team Leader, Store Manager, Admissions Team Leader, Attractions Team Leader, Admissions Officer, Admissions Assistant, etc.

Ref: 91399

Salary: £31,947 - £33,107 per annum

Hours:  40 per week, 52 weeks per year (8:30 – 5pm)

Contract: 1 year fixed-term maternity cover

Start date: As soon as available

Closing date: 11am, Monday 3rd February

Location: Pimlico, London (with travel to our other schools in London and Hertfordshire as and when required)

An exciting opportunity has arisen for a personable and professional Admissions Lead/ Team Executive, with solid support skills, to work within the central office at Future Academies, a multi-academy trust.

The Role

The Trust Admissions Lead will take overall responsibility for student recruitment and admissions strategies across the MAT’s network of schools, ensuring policies and procedures are up-to-date and compliant. The successful candidate will use a range of strategies to attract pupils and parents, including developing marketing materials, arranging open days and coffee mornings, and working closely with our academies and with other relevant stakeholders.

Additionally, in their role as Team Executive, the successful candidate will provide executive support to the trust’s Chief Executive Officer and Executive Assistant. They will be actively involved in the central operations of the trust, with responsibilities including: diary management; producing reports, letters and presentations; liaising with internal and external business contacts; and hosting visitors.

Our Ideal Candidate

We are seeking an individual who:

• works well under pressure, and who can manage a heavy, sometimes reactive, workload.
• is highly organised and can forward plan to meet tight deadlines.
• has a strong attention to detail.
• has excellent written and verbal communication skills.
• is proactive and able to use their initiative.
• has worked within the schools/educations sector (desirable, but not essential).

The Organisation

Future Academies is an educational trust, established with the aim of improving the life chances of children via the provision of a rigorous, knowledge-rich education that is founded upon the goals of raising aspirations for all. We are committed to helping all young people succeed and overcome whichever social or academic barriers they face, irrespective of their background or starting point, and we achieve this through our inclusive ethos, founded upon the principles of knowledge, aspiration and respect.

Our family of schools has built a reputation for achieving the highest standards for all our pupils. We currently have seven academies: three primaries and four secondaries, spread across Westminster, Hammersmith and Hertfordshire. We have ambitious plans for growth, and these include the imminent arrival of two further secondary schools, due to join our Hertfordshire hub in February 2020. 

To Apply

If you are interested in applying for this position, please download the support staff application form and return this to us by no later than 11am on Monday 3rd February.  

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

Future Academies is committed to the safeguarding and promotion of the welfare of children and young people. We expect all staff to share this commitment and, therefore, to be willing to undergo the appropriate checks, including enhanced DBS checks.

Prospectus is pleased to be working with one of the top ten performing institutions in the world; an international community of young musicians, actors and production artists. They are seeking a Senior Admissions and Enrolment Officer to support the admissions and enrolment services within the school.

As the Senior Admissions and Enrolment Officer, you will provide professional and technical advice and decision making supporting the delivery of schools wider admission, enrolment and registration process. The post holder will contribute to admissions policies and procedures together with assessing student fee status and assigning Tier 4 visa confirmation of studies. You will also work closely with departmental academics and administrative staff to ensure the integration of admission processes across the school as well as deputise for the assistant registrar where necessary.

To be considered for this post, you will have previous experience in admissions or a similar role within a higher education institution. You will have strong IT skills, including MS office skills, a high level of numeracy, and a commitment to customer service are also essential. You will have a strong understanding and working knowledge of all aspects of UK and international student admissions along with knowledge of immigration policies and tuition fees. You will also have exceptional communication skills with the ability to work proactively and act with initiative together with excellent attention to detail.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV by clicking 'apply now' below.

Prospectus has very recently been appointed as an approved supplier for the London and Southern universities purchasing consortium, which includes over 100 organisations in just London alone. As a result of this, we anticipate an uplift in the amount of exciting temporary opportunities we will have available to offer candidates in the higher education space, also including arts and heritage and membership bodies.

With over 60 years' recruitment experience in the higher education and non-profit sector, we have worked alongside many large, well-known universities in London, making placements on a variety of roles such as:

Student Services Officer, Departmental Administrator, Enrolment/Admissions Officer, Programme Administrator and Course Administrator, to name but a few.

We are now looking to increase our temporary pool of higher education candidates who are interested in registering for future opportunities. Candidates will have had previous experience in a similar post within higher education, however we are also interested in candidates with relevant experience from other areas of education or membership body.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV by clicking 'apply now' below. You must be available immediately to be considered.

Blind Veterans UK is the national charity helping blind ex-service men and women lead independent and fulfilling lives. We offer blind veterans access to the highest quality of services to help them discover life beyond sight loss.

We are looking for a professional and personable Membership Support Executive to act as the first point of contact for new applicants and to co-ordinate all administration relating to the admissions process into Blind Veterans UK. 

Working as part of a team you will liaise closely with social services and ex-Service organisations, coordinate and host ophthalmic clinics, produce reports, provide advice and resolve admissions queries as well as formulating documentation, creating and maintaining paper and electronic files and updating our beneficiary database.

There is a requirement for regular national travel to attend Reunions and training courses with possible overnight stays.

The ideal candidate will have excellent customer service skills and be able to manage the needs of people with a variety of physical disabilities.

Closing date: Monday 27 January 2020 at 5.00pm

Interview date:  Tuesday 18 February 2020

To apply, please send your CV and supporting statement no more than 500 words outlining your suitability for the role in Word format to us.

Please note only applicants who submit a CV with Supporting Statement will be considered

Should we receive a high volume of interest, we may close applications for this vacancy before the deadline so you are advised to express your interest as soon as possible.

Age UK Sutton is seeking a Home From Hospital officer to join its highly effective commissioned service, assisting older people at the point of discharge from hospital.

Age UK Sutton’s (AUKS) pioneering Home From Hospital Service provides practical support on discharge from hospital.  HFH is a service funded by the NHS through the Sutton Clinical Commissioning Group. The service supports older people (65+) in Sutton in order to:

• Reduce number of readmissions to hospital

• Aid discharge

• Increase motivation, confidence and social integration after a hospital stay

• Reduce unnecessary hospital admissions

The recruited post holder must have the skills to work across the service and quickly establish credibility with health and social care practitioners, patients, and their families. The right candidate will have a background in health, social care or voluntary sector provision, excellent communication skills, personal resilience combined with a passion for working with people in later life to enable them to set and reach meaningful personal goals.

Our Home from Hospital Service is delivered by a team of staff and skilled volunteers, led by the Head of Health and Care and working closely with our specialist Health and Social Care team, Home Support social enterprise and wider staff and volunteer team.

Age UK Sutton works closely with partners including GPs, Pharmacists, Hospital Staff and Sutton Health and Care to ensure that we work collaboratively to deliver patient centred services.

Candidates are invited to submit a CV, accompanied by a supporting statement detailing how they meet the person specification.

Social Prescribing Link Worker 

Local Government Scale: SC6 SCP 18 to SCP 20 £28,752 to £29,796 pa inc

London Weighting plus 6% contributory pension. 35 hours per week. Fixed term to March 2021. 

Closing Date: Tuesday 4th February 2020 9am

Interview Date: Tuesday 11th February 2020

The Social Prescribing Link Worker will assist in the support of those with long term conditions and their carers to access timely care and community support services. Close work with the Care Navigation and Social Prescribing Service Manager, GPs and the primary care network is required, as is accurate record keeping and using IT systems. Through timely intervention and care co-ordination, unnecessary hospital admissions, GP appointments and residential placements will be reduced.

The successful candidate will come from an information/advice, social care or health background, must be computer literate, an excellent communicator and able to work as part of a multi-disciplinary team. Experience of person-centered care and of working with volunteers is desirable. It is important that a candidate promotes a culture that values, protects and uses information for the success of the organisation and benefit of its clients/patients. The ability to work confidently and effectively in a diverse, and sometimes challenging environment is essential.

The post is based in Camden and travel round the borough is required. AUC offers a contributory pension, and season ticket or bicycle loan facility.

About Us

We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, we guide and enable others in the UK and all across the world. Inspiring, informing, empowering – working for wildlife.

Role Profile

ZSL London Zoo is looking for a Commercial Manager to define the commercial strategy for London Zoo in order to maximise sales and profit. The successful candidate will be responsible for ensuring visitor satisfaction and achieving the income and profit budgets for several key revenue streams across commercial operations for the zoo including admissions income, donations, gift aid, catering, retail, hospitality events and experiences. This role manages a large team operating across multiple functions and is responsible for the effective management of this team and the commercial operations they are delivering.

Main Duties and Responsibilities

• Active contribution to the strategic planning for ZSL London Zoo, with a focus on commercial development of existing and new business opportunities.
• Modelling and agreeing the commercial KPIs for the business including income and expenditure projections.
• Ownership of the Commercial visitor journey for ZSL London Zoo and implementation of growth and development plans and the achievement of measurable success metrics.
• Develop comprehensive ideas, business cases and plans to grow new and existing areas of the ZSL London Zoo business.
• Lead on team recruitment, development and training including leadership on customer service training and initiatives.
• Effectively manage the Catering partner relationship in both DVC and C&B areas.
• Work with all areas of ZSL to ensure the success of the ZSL London Zoo business, in particular Marketing and Communications, CRM and Membership, Development, HR and Recruitment, ICT and systems, Facilities Management, Finance including commercial systems and management information.

Person Specification

• Extensive experience of working in a visitor attraction.
• Strong leadership qualities are required to lead this multi-functional, talented team with a naturally positive and team spirited approach to operational management. 
• Excellent project management skills and proven ability to drive projects forward.
• Proven track record of managing budgets and meeting income targets.
• Excellent communication and influencing skills.

Benefit Package:

This role offers a competitive salary plus a comprehensive benefits package including 25 days holiday, stakeholder pension where the employer minimum contribution is 7%, complimentary zoo tickets and more!

To Apply

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) by clicking the "Apply for this job online" button. If you have any queries regarding this position or when applying through the system please contact Human Resources

Closing date for applications: Midnight (23:59) Sunday 26th January 2020.

The Zoological Society of London is a charity registered in England and Wales: no. 208728.

Waverley Abbey College provides part-time undergraduate and postgraduate programmes in Counselling and Spiritual Formation, as well as vocational courses that provide access to our Higher Education provision.

As one of our Programme Administrators, you will be a key player within the Waverley Abbey College team, helping us deliver high-quality higher education programmes, courses and conferences.

Working as part of a busy team, you will be involved in all aspects of programme administration, including liaising with and supporting students and tutors, maintaining student records and co-ordinating teaching sessions. You will also assist with the planning and administration of the Academic Calendar, keep the content of the Course Handbooks updated, co-ordinate our Graduation ceremonies and the Alumni programme, and assist the marketing team in promoting the College.

To be successful in this vital role, we require you to have experience in the use of databases and spreadsheets, to work accurately (with figures and text), and to possess strong communication skills. Knowledge of Student Records systems and an understanding of higher education administration would be really useful.

Waverley Abbey College is part of CWR, a Christian Charity, and you therefore need to be supportive of and in sympathy with our aims and ethos.

Summer Visitor Services Assistant

Location: London
Job type: Full Time, Summer Contract (June 2020 – September 2020)
Hours: A minimum of 300 hours for the duration of the contract. You will typically be rostered to work over 5 days per week, Monday to Sunday, including regular weekends.
Salary: £10.75 per hours

Closing date to apply: January 26th 2020

About the role:

It's starting everyday conversations in magnificent surroundings.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for them so different.

When the doors of glorious State Rooms are opened to the public each August and September, hundreds of thousands of people come to visit. As part of their welcoming and highly professional Visitor Services team, you'll make their experience special.

You'll give people from around the world a friendly and polite welcome. You'll answer their questions and provide information to enrich their visit too. And in everything you do, you'll aim for the highest possible levels of visitor care and security.

About you:

Friendly, outgoing and professional, with the ability to communicate well with all kinds of people, you’ll fit right in.
You're an outstanding team player, and cool and calm under pressure.

Comfortable working outdoors and spending most of the day on your feet, you're also flexible enough to work evenings and weekends.

Above all though, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to use your personality and customer service skills to deliver the exceptional.

You may have experience of the following: Customer Service, Retail, Sales, Visitor Services, Front of House, Travel and Tourism, Warden, Visitor Assistant, Customer Services, Part Time Work, Admissions Assistant, Ticket Sales, Hospitality, Receptionist, Hotel Assistant, Tour Guide, Graduate, Trainee, Junior, Entry Level Positions, Information Assistant etc.

Ref: 91462

Contribute to the management of Brook Drive and the provision of a responsive and high quality service. Provide effective support and supervision for nursing staff in order to achieve full contract and regulatory compliance and deliver an effective, recovery-focused service.

Main Responsibility

• Working with the service manager, doctors and the operational team, coordinate the safe, effective and efficient management of service users’ journeys from referral through admission to successful completion of detox/stabilisation from a clinical perspective
• Provide effective support and supervision to the staff team to ensure that the performance standards and policies and procedures are fully implemented
• Maintain up to date knowledge of best practice and legal requirements in relation to the provision of recovery focused residential detoxification services
• Contribute to the strategic and business plans of Equinox.

Job Types: Full-time, Contract, Permanent

The Programme Management team works to ensure a first class participant experience of, and interaction with, the administrative elements of the Frontline programme. The team supports the teaching team and participants to maximise their learning experience, and works closely with a range of other teams across the organisation to champion and provide excellent support to participants.

The Academic Programmes Coordinator will work as part of this team and will be required to be flexible and adaptable to respond to diverse requirements throughout the academic year. The post holder will be required to maintain a high standard of customer service throughout, particularly at peak periods, in order to help facilitate the exceptional Participant experience the team contributes to. They will be required to develop effective working relationships with a variety of teams and departments across the organisation and partner providers.

We are looking for someone who is active and committed to the values of Frontline, has a ‘can do’ attitude; is highly numerate and organised, with excellent attention to detail.  Experience of working within a higher education environment is desirable.

Head of Communications and Marketing, London based, Up to £48,000

Your new company
Head of Communications and Marketing, London based, Up to £48,000

Your new role
The Head of Communications and Marketing will lead the Campaigns, Digital Marketing and Press teams. The post holder will take the lead on the ongoing development of the organisation's brand, the development of all customer acquisition and retention strategies and the development of the organisation's communications strategy. The Head of Communications and Marketing will be responsible for the achievement of all digital engagement targets and will be the organisation's key customer stakeholder, ensuring it continues to transition to a customer centric organisation. This will include the effective monitoring and communication of all customer KPIs across the organisation.

What you'll need to succeed
A successful candidate would be required to;

• lead the development of the Communications and Marketing Strategy. This commercially oriented strategy will build on the principles outlined in the organisation's Commercial Strategy and will focus on the development of the brand.
• Take lead responsibility for the delivery of all customers and digital marketing targets. Ultimately, this will include the achievement of the organisation's site, but it will also include a range of digital marketing targets, including through social media and the website.
• Take overarching responsibility for the development of the Museums' campaign plan. This is likely to revolve around major integrated campaigns aimed at driving customer visits during our peak family periods and incorporate all press, digital and traditional marketing channels.
• Act as key strategic customer lead, ensuring the Museum gains a deeper understanding of the profile and motivations of our key customer groups. This will include the ongoing development of our customer segmentation programme and its implementation across the Museum.
• Take lead strategic responsibility for new product and service launches at the Museum. This will include the development of outline marketing plans for major events, product launches and other significant developments

What you'll get in return
Staff benefits include:

• 30 days annual leave (35 after 5 years service)
• NEST Pension,
• Enhanced maternity/paternity pay
• Staff discounts at museum restaurants and shops
• 24/7 employee assistance programme
• Free admission to other museums
• Season ticket loan
• Civil service sports council membership.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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