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London, Greater London (Hybrid)
£40,000 - £50,000 per year
Full-time
Permanent
Job description

This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.

WHAT YOU OWN

  • Impact framework : the organisation's impact measurement framework, metrics and indicators.

  • The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.

  • Data governance : data quality standards, validation protocols and UK GDPR compliance.

  • Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.

  • Referral partnerships : the community and education referral partnership model and its members.

  • Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.

  • Organisational reporting : impact reporting to the board, funders and the public.

KEY RESPONSIBILITIES

  1. Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.

  2. Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.

  3. The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.

  4. Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.

  5. Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.

  6. Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.

  7. Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.

  8. Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.

  9. Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.

Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.

Application resources
Organisation
20/20 Levels View profile Organisation type Registered Charity Company size 11 - 20

20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.

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Posted on: 17 August 2026
Closing date: 16 September 2026 at 17:00
Tags: Communications, CRM, Database Management, Delivery, Engagement / Outreach, Monitoring and Evaluation, Partnerships, Safeguarding, Youth / Children, Events / Activities

The client requests no contact from agencies or media sales.