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Surrey Community Action, GU4, Guildford (Hybrid)
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We are seeking a skilled advice and guidance officer to work with individuals within the Gypsy, Roma and Traveller communities in Surrey.
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Page 1 of 35
GU4, Guildford (Hybrid)
£30,000 (£24,000 Pro Rata)
Part-time (28 Hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Are you passionate about ensuring that the Gypsy Roma and Traveller (GRT) community access support, receive good guidance and connect with local services?  Do you understand the challenges facing the Gypsy Roma and Traveller community?  Can you offer practical advice and support to those in need in areas of housing, health and benefits?

We are seeking a skilled advice and guidance officer to work with individuals within the GRT communities in Surrey.  We want to hear from skilled individuals who combine excellent communication skills, practical advice skills, good organisation and partnership working. Previous experience working with the GRT community is essential.

To apply for this role please read the job description and person specification.

The closing date for applications is Friday 17 April, however, should we receive suitable applications before this deadline we reserve the right to withdraw this role.

We are passionate about equality and welcome applications from all sections of the community.
 

Main purpose of the job:

  • To provide practical advice, guidance, information and support to GRT adults in Surrey that helps them secure appropriate accommodation, including access to relevant benefits and financial support.
     
  • To signpost GRT individuals and / or their carers to connect to and engage with appropriate services.
     
  • To provide Surrey’s GRT communities with information and advice in order to empower them to maintain their own health and wellbeing, with choice and control over their lives.
     
  • To provide advice to statutory and other partners on working with GRT communities.
     
  • To provide the above support either in person, over the phone, by video app or via email/website, that is culturally appropriate and appropriate to the individual and their support structure and needs.

Main tasks

  • Support individuals in managing finances and benefit claims.
     
  • Help individuals to find appropriate accommodation.
     
  • Advise individuals in setting up and maintaining a home or tenancy.
     
  • Signpost to appropriate health/treatment services, including in areas of mental health, healthy eating, GP registration, immunisation, family planning, pregnancy and use of NHS helplines and webpages.
     
  • Signpost to culturally appropriate legal services.
     
  • Give support in understanding domestic abuse and signpost to support
     
  • Help carers and young carers identify themselves and know how to access support
     
  • Support communities to be mental health aware and know how to access support for their emotional and mental wellbeing
     
  • Signpost individuals to places they can develop domestic/life skills.
     
  • Signpost individuals to places they can develop social skills/behaviour management and take part in social activities and training.
     
  • Signpost individuals to gain access to other services, as required.
     
  • Support individuals to use digital and online services

 

Supporting other organisations working with GRT communities

  • Attend and contribute to relevant conferences, forums, training and briefing sessions regionally and locally, especially GRT related ones
  • Liaise with Local Authorities, Health Authorities and other agencies regarding client issues.
  • Advocate for Surrey’s GRT community through social media, letters and articles, as required
  • Ensure Surrey’s GRT communities have opportunities to shape service provision and to voice their views and concerns.
  • Create effective partnerships

Other responsibilities

  • Perform other duties and tasks, consistent with your skills and expertise, as required in non-routine circumstances.
  • Contribute to internal meetings and communications.
  • Advise management team and the Board about GRT matters.
  • Meet with and report as required to project funders
  • Safely file and store client data and meeting notes
  • Carry out risk assessments for lone working with clients

Contract

  • This is a permanent contract subject to funding.  We are committed to flexible working.
  • Secondment applications will be considered
  • A satisfactory Enhanced DBS check will be required to undertake this post

Benefits

  • 25 days holiday, and all English Bank Holidays, plus an additional 3 days between Christmas and New Year (all pro rata)
  • Pension scheme, contributing 5% of salary.  Under auto-enrolement, eligibility to join is after three months.
  • Flexitime system.
  • Employee assistance programme.

Person Specification

Essential Skills & Experience

  • Experience giving advice, guidance and signposting
  • Knowledge of housing, health and benefit systems and processes
  • Experience of working to agreed targets and deadlines
  • Good IT skills including Office applications and databases.
  • Ability to plan, balance and manage multiple priorities
  • Access to transport for regular travel within Surrey (for which mileage can be claimed)
  • Ability to simplify and explain complex processes

Desirable Skills & Experience

  • Experience of working with GRT communities, and knowledge of the challenges
  • Experience of working or volunteering in a not-for-profit organisation
  • Ability to function with a degree of independence
  • Lone Working experience
  • Report writing for varied audiences
  • Good IT skills including experience using Office applications, databases and social media
  • Experience of dealing with conflict
  • Strong understanding of Equality and Diversity
  • Understanding of Safeguarding principles for vulnerable communities

Personal Qualities

  • Ability to take initiative and responsibility for your work
  • Strong organisational skills
  • Empathy with clients, local authorities and colleagues
  • Able to work flexibly and to multi-task
  • Resilience
  • Honesty, integrity and respectfulness
  • Persuasive interpersonal skills
Application resources
Organisation
Surrey Community Action View profile Organisation type Registered Charity Company size 11 - 20
Refreshed on: 30 March 2026
Closing date: 17 April 2026 at 14:02
Tags: Advocacy, Culture, Engagement / Outreach, Social / Support Work

The client requests no contact from agencies or media sales.