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This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need.
You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.
The advice team consists of paid staff and support volunteers. This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards. We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.
Finally, our OpenARMs programme will be launching workshops for our refugee and asylum seeker communities.
You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.
The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure.
This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week.
We offer a wide range of employee benefits including:
• Excellent annual leave entitlement0
• Pension scheme
• Employee Assistance Programme
• Death in Service benefit
• Flexible working
• Opportunities for training and professional development
To apply for this role, please submit a CV, Covering Letter (no more than 2 sides) and complete our Equal Opportunities Form found here. As part of your covering letter, please answer the following questions:
1. The advice manager may have appointments with guests and a small case load. How would
you foresee managing your time effectively between this work and management of the
team?
2. What would be your priorities in ensuring a well-functioning, effective, advice service?
3. The advice team is spread out across different sites, often working remotely. How would
you ensure effective communication?
The client requests no contact from agencies or media sales.
Volunteer Manager
YMCA St Helens
Salary: £35,000 • Contract: Permanent, 35 hours per week • Location: St Helens
YMCA St Helens is looking for an experienced and motivated Volunteer Manager to lead the development of our volunteering programme across housing, youth, early years and community services.
You will recruit, train and support volunteers, ensuring they feel valued, confident and equipped to make a meaningful impact. Working closely with colleagues and partners, you will create diverse volunteer opportunities, strengthen community relationships and develop our corporate volunteering offer.
Key responsibilities include:
- Designing and delivering a high‑quality volunteering framework
- Recruiting, inducting and supporting volunteers
- Developing training, supervision and recognition processes
- Coordinating corporate volunteering activities
- Supporting events and external engagement
- Ensuring compliance with safeguarding, data protection and health and safety
About you:
You will have experience managing or coordinating volunteers, excellent communication skills, strong organisational ability and a commitment to the values and social mission of YMCA St Helens. Experience with corporate volunteering or community events is beneficial.
If you are passionate about empowering people and building a thriving volunteer community, we would love to hear from you.
Apply with cover letter and CV by 3rd April 2026, noon.
Interviews to be held week commencing 13th April 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role:
The Energy Advice Coordinator will provide essential advice to people affected by spinal cord injury who are struggling with, or at risk of fuel poverty, helping them to improve their situation while recognising and responding to the unique challenges that spinal cord injury can bring. They will manage a caseload offering practical solutions, whilst developing referral pathways to connect them with relevant services to improve their energy efficiency and reduce their fuel costs.
The role will also lead the development of knowledge and skills across Back Ups’ staff and volunteer teams, developing easy to use resources and an understanding of when and how to escalate cases for more in-depth advice. They will work closely with sector charities and advice organisations to ensure a high quality of seamless support while creating a lasting legacy for people affected by spinal cord injury.
RESPONSIBILITIES:
- To provide impartial advice to householders on the telephone, at events or online group events.
- Make use of internal and external referral systems to ensure clients’ needs are met;
- Respond to enquiries from the public, local authority staff, private and voluntary sectors or installers and, where appropriate, redirecting them to members of staff or other agencies;
- Maintain quality of advice and information as required
- Work with the wider Back Up team to create resources to support people affected by spinal cord injury, both digitally and physically.
- Work with Back Up’s services team to embed and deliver group based online advice sessions in our support groups and course modules.
- Develop and lead a programme to ensure Back Up’s services staff and volunteers develop a baseline of knowledge that enables them to identify and provide basic information to people affected by spinal cord injury around energy efficiency.
- Conduct thorough assessments of clients' energy needs and identify potential solutions and further sources of support through telephone-based support.
- Provide tailored advice on energy-saving measures and support schemes to the caseload.
- Work collaboratively with local authorities, energy providers, and other relevant organisations to ensure comprehensive support for those in the caseload.
- Educate people affected by spinal cord injury on energy efficiency and ways to reduce their energy consumption.
- Maintain accurate records of all interactions and support provided, ensuring confidentiality and compliance with data protection regulations.
- Support the project manager with the development, delivery, and evaluation of the energy advice project.
- To maintain up to date, working knowledge of sustainable energy matters, affordable warmth, renewable energy, water heating and usage.
- At all times, ensure that advice service and activity are in line with the requirements of the project;
- Effectively utilise existing sources of data to identify suitable opportunities to meet customers’ needs.
- Stay up to date with relevant policies, schemes, and best practices related to fuel poverty and energy efficiency
- To develop and implement partnerships and referral routes that support people affected by spinal cord injury with relevant energy advice.
- Liaise with organisations to develop partnerships by utilising appropriate resources and support mechanisms;
- Represent Back Up at various partner meetings;
- Develop and maintain effective operational partnerships with key delivery agents and stakeholders.
- Monitor and report on the impact of interventions and support provided.
General
- Take responsibility for ensuring communications are in line with GDPR.
- Ensure that you work within Back Up’s policy framework.
- Carry out any other tasks that may be within the scope of the post to ensure the
- effective delivery and development of the service.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
- Minimum of 1 years' experience in a similar role, ideally within Energy Advice or similar area.
- City & Guilds Energy Awareness 6281-01 or the ability to achieve this.
- Willingness to undertake mandatory training and development opportunities as required.
- A keen interest in energy issues and concerns currently facing energy consumers.
- An enthusiastic attitude, patience and empathy to support people with the issues they are facing and the ability to assess individual situations and provide practical and effective solutions.
- To be non-judgemental and respect views, values and cultures that are different to your own.
- The ability to prioritise your own work and meet deadlines.
- Demonstrable experience of providing Information advice and support, preferably withing the energy advice sector.
- Experience of working with both groups and individuals to provide support.
- Experience of delivering/facilitating training workshops.
- Experience of managing own projects and working to targets and deadlines.
- A good understanding of evaluation and confidence in gathering feedback data to measure impact.
- Excellent verbal and written communication skills, with the ability to explain complex information in a clear and accessible manner.
- IT/digital skills including ability to use Microsoft packages and a willingness to learn new packages as required.
- Able to build excellent relationships with a range of stakeholders
- Strong attention to detail and the ability to record information effectively.
- Flexible and can respond professionally to changing briefs, deadlines and priorities.
- Flexibility to work occasional evenings and weekends as required.
Desirable:
- Personal or professional knowledge of disability, particularly spinal cord injury.
- Demonstrable experience of providing Information advice and support within the energy advice sector.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Health & Safety Manager
Salary: £42,000 FTE (actual salary £16,800 per annum, based on part-time hours)
Location: Downton with occasional travel
Hours: Part-time (14 hours per week over 2 days)
Contract: Permanent
About the Role
We have an exciting opportunity for an experienced Health and Safety Manager to join our Risk and Compliance team at Help for Heroes. In this pivotal role, you’ll be the charity’s subject matter expert, ensuring we meet our legal obligations and proactively embedding a positive, proportionate safety and wellbeing culture that safeguards our people, volunteers, service users, and visitors.
You’ll be based primarily in our main office in Downton, but your work will reach across a diverse range of activities such as community delivery programmes, internal events, and fundraising operations ensuring that colleagues and volunteers across all settings have the guidance and support they need. Occasional travel will be required to other locations.
Help us build a safe and supportive environment so we can continue delivering life‑changing support for the Armed Forces community.
About You
You will be an experienced Health & Safety professional who balances expertise with empathy and practicality. You understand the unique challenges of the charity and voluntary sector and bring a collaborative, solutions-focused attitude.
We’re looking for someone with:
- NEBOSH Diploma in Occupational Safety & Health or equivalent
- At least five years’ experience in developing, implementing and monitoring Safety Management systems
- Membership of a professional safety body i.e., IOSH or equivalent.
- Proven experience managing Health and Safety across multiple sites or services areas.
- Excellent communication and relationship building skills with the ability to influence at all levels.
- Demonstrable ability to translate legislation into practical guidance.
- Experience delivering training and building safety awareness across teams.
About the Team
You’ll be a key member of our Risk & Compliance Team, reporting directly to the Head of Risk & Compliance.
Our team plays a vital role working collaboratively with all teams across the charity, providing guidance, assurance and practical support to help them plan and deliver their services, events, activities and day‑to‑day operations safely, ethically and responsibly. Your role will be central to championing a positive safety culture and supporting colleagues to embed best practice in everything they do.
You’ll join a passionate and purpose‑driven team who value integrity, clarity and continuous improvement, and who are committed to ensuring that every member of the Armed Forces community can live well after service.
In return we can offer you:
-
Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
-
29 days’ annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate! (pro-rata)
-
Opportunity to buy and sell up to 5 days annual leave per year (pro-rata)
-
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
-
3 volunteer days per year to support the Help for Heroes community.
-
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 15th March 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This new role will take over responsibility for developing and managing all finance activities and reporting in this rapidly growing charity. You will have the opportunity to shape the role and the evolution of the charity as we grow, implementing financial processes and systems. As a key member of the Management Committee, you will work closely with the CEO, the Office Manager and the Honorary Treasurer.
Key tasks and responsibilities
- Ensure accurate and timely financial records of all income received and expenditure incurred
- Implement a new accounting system, as the charity’s growth takes it from excel bookkeeping to a new integrated finance and reporting system
- Liaise with the payroll bureau to ensure accurate and timely processing and payment of monthly salaries and related costs
- Working with the FHL office in Bethlehem, maintain accurate records of grants paid
- Monitor and maintain correct reporting of Restricted and Unrestricted income and expenditure
- Manage all UK banking activities and maintain oversight of the charity’s bank accounts in Bethlehem
- Prepare, validate and submit regular Gift Aid claims to HMRC
- Prepare monthly management accounts for the Management Committee and Board of Trustees
- Working with the CEO and Treasurer, prepare annual budgets and periodic reforecasts as required
- Working closely with our external auditors, deliver an effective year end close and audit process and ensure submission of Annual Trustees’ Report and Financial Statements to the Charity Commission
- Supervise the Office Finance Administrator
- Assist in the formulation and implementation of financial policies, procedures and controls
- Perform any other duties as reasonably required within this role to support the work of the charity
This job description is not exhaustive; it outlines the primary duties and is subject to change in consultation with the post holder. Projects and priorities may vary from time to time as required
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity. Applications without a cover letter are unlikely to be considered. We would welcome phone calls to discuss the role with our Office Manager before applying.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.
We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.
Our Information and Advice service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options; practical assistance with individual grant applications, accessing social tariffs, blue/purple badge and taxi card applications. The service is delivered through a range of channels, including face to face, telephone, email and digital, across Kensington and Chelsea borough.
This is an exciting new role for us - to help shape our Information and Advice service, a service we're proud to dleiver within the community. If you're passionate about helping people, have experience of successfuly managing a team and are seeking a new challenge then get in touch!
The role is 21 hours per week.
Due to the number of applications we may not be able to respond to all unsuccessful applicants.
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.
Liberty is seeking a Facilities and Compliance Manager to deliver high-quality, proactive support across data and IT, property, facilities, and health and safety. This role underpins the organisation’s operations and ensures we can deliver our external mission as effectively as possible.
The successful candidate will have experience in a similar role and be motivated by improving systems and processes. They will have strong attention to detail, a proactive, can-do attitude, and excellent written communication skills, with the ability to develop clear, user-friendly policies and procedures from scratch. The post-holder will thrive on providing a mix of practical hands-on facilities and infrastructure delivery (including IT and Health and Safety), and project/contractor management.
You will have a strong commitment to Liberty’s anti-oppression values and strategy.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society.
The deadline for applications is 9am Monday 6 April 2026
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held online on Thursday 23 April 2026
Second round interview will be held in person on Thursday 30 April 2026
Apply via the job board on our website.
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.
Salary: £36,910 - £39,960 p.a. depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: Hybrid working and to be worked flexibly across Warwickshire
Job Reference Number: 1662
The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes.
A new and exciting opportunity has arisen within the organisation to Manage/Lead the Drive programme across Warwickshire.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
As Service Manager, you will lead and manage the delivery of the Drive programme and interventions. You will champion the Cranstoun values across the organisation and drive the Cranstoun ‘people’ agenda ensuring a culture based on fairness, collaboration and trust. You will support the team leaders and Case Managers in their work, ensuring high quality and safe practice by completing regular case reviews of active cases.
As Service Manager, you will manage a team of Case Managers and Panel Coordinator.
You will work closely alongside and within a wider team of multi -agency stakeholders.
The successful candidate will have management skills and a demonstrable track record within the field of domestic abuse and/or with highly complex cohorts. You will have experience and passion for collaboration, partnership, strategic and organisational development.
Post holder will be subject to an Enhanced DBS check against relevant barred lists.
The post maybe subject to police vetting
For more details and to apply, please visit our website via the apply button.
Closing date: 15 March 2026.
The interview will consist of a formal interview panel.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
About the role:
Ready to lead services that help people truly move forward — not just move on?
As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you’ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing.
Day to day, you’ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You’ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track.
You’ll balance operational grip with strategic oversight — using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities.
This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you’re someone who thrives on responsibility, backs your team to deliver their best work and keeps people’s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference.
About you:
- You’re a confident and compassionate leader who knows that strong management creates the conditions for change.
- Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards
- Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK
- Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations
- Can build trusted relationships with local authorities and partners while holding performance and accountability
- Is motivated by helping people sustain their homes and build independent, connected lives — not just meet targets
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing Date: Sunday 15th March at midnight
Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods
Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?
Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.
We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.
About the Role
- This is a leadership role with both operational and strategic responsibility. You will:
- Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
- Lead the delivery of trauma-informed, strengths-based, person-centred support
- Develop strong partnership networks across local authorities, charities, housing providers and churches
- Shape the future of Keychange’s women’s homelessness strategy across Surrey
At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.
Who We’re Looking For
You will bring:
- Substantial experience supporting or managing services for vulnerable individuals
- A strong understanding of trauma, safeguarding, risk and recovery-based practice
- Leadership of a team delivering frontline support
- Previous experience managing operational budgets
- Proven ability to build partnerships and influence across multiple stakeholders
- Excellent communication and leadership skills
- Confidence engaging with churches and Christian networks across traditions
- A values-led approach aligned with Keychange’s Christian ethos
Desirable experience includes:
- Managing accommodation-based services
- Existing Church partnerships across Surrey
Occupational requirement:
- This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.
What We Offer
- Salary of £40,000 – £41,000
- 25 days annual leave plus bank holidays
- Hybrid working (with 4 days regularly site or community based)
- Employee Assistance Program and Life Insurance
- Contributory Pension Scheme with matched employer contributions
- Ongoing personalised learning and professional development
- A supportive, faith-centred, values-driven culture
For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.
Recruitment Timeline
- Start date: ASAP with consideration given to notice periods
- Deadline for submitting your application: 19 March 2026
- First screening interviews, remotely: 25 March 2026
- Full interviews in person in central London: 30 March 2026
- Start date: ASAP with consideration given to notice period
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
About the Role
Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Requirements
To be appointed as a Debt Advice Caseworker, you will need to have:
1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
OR
To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral/written communication skills and be numerate to the level required by the tasks.
5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Ability and willingness to work as part of a team.
10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
11. Ability to work across different sites within Liverpool.
12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognize and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
- Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
- Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
- Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
- Ensure income maximisation through the take up of appropriate welfare benefits.
- Prepare and present cases to statutory bodies, tribunals, and courts when required.
- Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
- Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
- Comply with systems for monitoring and reporting purposes.
- Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
- Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
- Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a motivated and committed public affairs manager to join the policy, evidence and influencing team. In this role, you’ll help deliver change for people affected by breast cancer by leading our public affairs work in the UK Parliament and across England.
You’ll be responsible for developing and delivering a public affairs strategy to raise awareness of the critical issues for people affected by breast cancer. You’ll work with colleagues across the team and organisation to design influencing activities and events that deliver change. You’ll build strong relationships with parliamentarians and other public affairs stakeholders.
This role manages a public affairs officer. You’ll work closely with them to provide the secretariat for the All-Party Parliamentary Group on Breast Cancer.
About you
With experience of working in relevant public affairs roles to deliver significant change, you’ll be an excellent communicator, well-organised and able to work under pressure to tight deadlines. You’ll be confident working with a wide range of people and have experience of supervising or managing people. You’ll also have an excellent understanding of the policy and influencing landscape that Breast Cancer Now works in.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Monday 16 March 2026 9am
Interview date week commencing 23 March 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Salary: Up to £42,440 GBP gross per annual (dependent on experience)
Hours: Full-time
Duration: Permanent
Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)
Can you guide leaders through complex people challenges while strengthening HR compliance across a global organisation?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
As UK-Med continues to grow and expand its global humanitarian response, we are strengthening our people practices to ensure they remain fair, consistent, and compliant across the countries where we operate. In this context, the Employee Relations & HR Compliance Manager will play a pivotal role in driving high standards of HR practice across the organisation.
You will lead on complex employee relations matters, including investigations, disciplinary and grievance cases, performance concerns, and organisational change processes. Acting as a trusted advisor to managers and leaders, you will ensure that people decisions are fair, consistent, and aligned with UK employment law and international HR standards.
Alongside employee relations leadership, you will oversee HR compliance and governance processes, ensuring that employment practices, documentation, and HR record management meet legal, audit, donor, and organisational requirements across multiple countries. You will work closely with senior HR colleagues to maintain compliant policies, support safeguarding investigations where required, and strengthen HR systems and processes that support a growing international workforce.
This role will collaborate closely with the Director of People, Heads of HR, recruitment and payroll teams, providing expert advice and coaching to managers while promoting a culture of accountability, transparency, and respect.
This is an exciting opportunity for an experienced HR professional who thrives on solving complex people challenges, strengthening organisational governance, and supporting leaders in a fast-paced humanitarian environment. Your work will play a key role in ensuring UK-Med continues to operate as a fair, compliant, and people-centred organisation as we deliver life-saving healthcare to communities affected by crises.
We offer a competitive salary and benefits, a collaborative environment, and the opportunity to make a meaningful difference through humanitarian work. UK-Med is an ambitious and expanding organisation, and this role offers a unique opportunity to shape the organisation’s employee relations and compliance practices as we continue to grow
How to apply
We strongly recommend that you read the Candidate Information Pack – ER & HR Compliance Manager - March2026 before applying.
To apply, please complete the questions and submit your CV through our Online Jobs Portal as soon as possible.
Applications must be submitted no later than 30th March, 2026.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
ECRN Regional Manager | The British Academy
Contract: Full-time, Permanent
Location: St James Park, London, SW1 | Hybrid, worked flexibly under our hybrid-working policy
Salary: £40,926 per annum
The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Regional Manager to join our friendly and collaborative team in the Research Directorate, providing key support in the delivery of the Early Career Researcher Network.
The ECRN Regional Manager will work closely with the Head of ECRN to oversee the day-to-day operations and logistics of the Network. This includes line management of three Regional Coordinators, as well as supporting budget oversight and financial management across all regional activities.
You will contribute to the development and implementation of efficient working systems, policies, and processes, and collaborate with the Head of ECRN to identify and resolve operational challenges as they arise.
A core responsibility of the role is to lead on the delivery and coordination of ECRN activities. This includes line managing three Regional Coordinators; overseeing and supporting regional clusters; processing invoices and monitoring budgets; preparing reports and updates for internal and external audiences; identifying growth opportunities for the Network; liaising with a range of internal and external stakeholders.
The ideal candidate for this role, will bring strong project management skills, financial and budget oversight experience, and a background in line management within an office or organisational setting. Strategic thinking, proactivity, and resilience are essential, alongside the ability to prioritise effectively and solve problems in dynamic environments.
You will be an excellent communicator, capable of building collaborative relationships with colleagues across the British Academy and beyond, including external facilitators, partners, and stakeholders. Your keen attention to detail, inclusive mindset, and commitment to team-oriented working will be central to maintaining the quality, coherence, and impact of programme delivery. You’ll bring clarity, empathy, and professionalism to every interaction, helping shape a collaborative and high-performing environment.
Please note that the position will involve travel between ECRN regional clusters to support in-person delivery of training and workshops, alongside regular online engagement.
Further information about the ECRN can be found on our website.
About the Academy
The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy.
The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.
Working at the Academy
Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement.
Terms and conditions
The British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 – a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.
How to apply
We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel.
We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.
To find out more about this opportunity and to apply, please visit our recruitment page via the apply button.
Applications must be received no later than Midday on Wednesday, 18 March 2026
The Woodland Trust is looking for a Campaigns Manager build a mass movement, maintain a network of supporters and combine audience insights to achieve our goal of action for trees and woods.
The Role:
• Develop campaign plans and strategies that translate policy objectives into clear advocacy actions ensuring it’s gone through the agreed processes to mitigate reputational risk.
• Lead the campaigns project team and provide support where needed.
• Collaborate with internal and external stakeholders to identify and strengthen campaign opportunities.
• Monitor and evaluate campaigns, reporting on and making improvements to increase engagement.
• Actively monitor and research campaign best practice ensuring adherence within the organisation.
• Manage budgets for campaigns ensuring spend overview is kept up to date.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• Experience developing and delivering campaign strategies and plans with the ability to manage multiple projects, budgets, risks and people.
• Knowledge of how policy, public affairs and campaigning interact to create social change.
• Experience leading and supporting a successful team.
• Strong collaboration skills with the ability to work with internal and external stakeholders to reach our goals.
• Experience in a campaigning, community organising or public affairs delivering high quality written and verbal material.
• Knowledge about environmental policies, legislation and how these are governed at a UK and individual country level.
• The successful candidate will be required to undertake a Basic/Enhanced Background Check, as part of our pre-employment screening.
• This role is a hybrid to Grantham role, meaning you will be required to attend Grantham head office once per month on average.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held Via teams on the 2nd April 2026.


