Advice and information manager jobs

We have a newly created opportunity for an Income Maximisation Manager to join our fantastic Benefits, Debt & Money Advice Service at RBL. The role will be responsible for leading the delivery of the National Income Maximisation Service, providing line management, supervision and guidance to our new team of Income Maximisation Advisers working across the UK.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This role will see you leading the setup and delivery of the Income Maximisation Service, establishing processes, pathways, and ways of working that can be tested and improved to ensure delivery in line with nationally agreed standards and best practice guidelines.

Reporting to our Head of Welfare BDMA (Benefits, Debt and Money Advice), key areas of responsibility will include:

- Co-ordinating the allocation of resources and planning of support activities within the Income Maximisation Service, ensuring person centred support is provided.
- Overseeing caseload allocation and monitoring referral volumes.
- Carrying our regular quality assurance and compliance checks, including staff observations, file reviews, checking the accuracy of advice given.
- Managing the Income Maximisation team including recruitment, induction, identifying training needs, ensuring appropriate training is undertaken and that relevant policies, practices and procedures are adhered to.
- Ensuring that individual cases are allocated and supported in an integrated way that best meets the beneficiaries’ needs.
- Keeping abreast of, and implementing, changes in social welfare law relevant to benefits and broader income maximisation.
- Liaising and working with local statutory bodies, national representatives, and other organisations as appropriate.

You will bring demonstrable experience of leading, managing and developing high performing Benefit or Income Maximisation teams across England and Wales and will have significant knowledge of the full range of welfare benefits available. You will have a solid understanding of statutory and discretionary support available to people from Central Government, Local Authorities, Energy companies and other advice charities and will be keen to utilise this experience to start and grow a new team in our national charity.

You will be contracted to your home address and will primarily work remotely from there, with occasional travel for regional and national staff and team meetings.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Buttle is seeking an exceptional HR Manager to work closely with the Director of Finance and Operations and lead on all operational HR matters such as recruitment, onboarding, employee relations including embedding an organisational culture that makes Buttle a great place to work.

As our HR Manager, you will play a crucial role in nurturing our most valuable asset – our people – by fostering a positive workplace that empowers every team member to contribute to our mission. Your expertise will directly impact our ability to attract, develop, and retain the dedicated professionals who make our life-changing work possible.

Thank you for considering being part of our journey. We're ready to meet the challenges ahead—head-on, and together.

Please note: any applications received without a supporting statement of how you meet the requirements of this role will not be considered.

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our partnerships, training programme and systems change work. 

About Disability Law Service 

Disability Law Service (DLS) is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To develop and deliver partnerships, policy advocacy, and systems change activity that improves access to justice and outcomes for Deaf and Disabled people. 

Overview 

You will lead on partnerships, policy influence, and systems change work, working across a range of stakeholders to strengthen networks, influence policy, and deliver strategic change. 

Key responsibilities 

• Build and maintain strategic partnerships across sectors 

• Lead on systems change and policy advocacy work 

• Manage programmes focused on training and capacity building 

• Use data and evidence to inform systems change activity 

• Manage staff and volunteers and support team development 

• Develop stakeholder networks and collaborations 

• Contribute to policy campaigns and strategic initiatives 

• Support monitoring, evaluation, and impact reporting 

What we offer 

• Opportunities to develop experience in policy, advocacy and systems change while working across a varied and dynamic workload with diverse stakeholders

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have read the job description and person specification fully before applying for the role. 

This role is ideal for someone who combines technical knowledge with a pragmatic, risk-based approach and a passion for safeguarding both sensitive personal data and supporter trust. Your ability to influence and work together with others will help us drive forward our Information Governance programme.

We are looking for someone with experience in an Information Governance, Data Protection, or Compliance role.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

Do you have the passion and creative vision to amplify our ambitious plans to improve the lives of everyone affected by ovarian cancer? Could you play a pivotal role in shaping and strengthening our brand, ensuring it inspires action and helps more people connect with and support our work? 

We are looking for a Brand Manager who will bring their creative expertise, strong eye for detail and collaborative approach to our brilliant marketing and communications team. This is a great role for someone with experience in brand or marketing who is looking for a flexible, part-time opportunity with a leading national charity. 

A creative and driven individual who enjoys both strategic thinking and hands-on delivery, you’ll be passionate about building a clear, consistent and impactful brand. You’ll act as the guardian of our identity, ensuring that Target Ovarian Cancer’s brand is used effectively and creatively across all channels and by all teams. 

With the support of the Interim Senior Marketing and Communications Manager, you’ll lead on developing and delivering high-quality design and brand assets, managing our Brand Hub and helping colleagues apply our brand confidently and consistently. You’ll work closely with teams across the organisation to coordinate marketing activity, develop plans and ensure everything we produce aligns with our wider strategy and objectives. 

You’ll also play a key role in managing creative processes – from designing assets in-house to overseeing work with external agencies – as well as maintaining our photography and video library to ensure all visual content reflects our brand and values. 

 
Collaborative, organised and full of ideas, you’ll be confident managing multiple projects, building strong relationships with colleagues and stakeholders, and supporting others to understand and champion our brand. Most importantly, you’ll be motivated to help us communicate more effectively, so we can engage more people to use our services, campaign for change, and support us through fundraising and partnerships. 

 
If you’re excited by the opportunity to shape a meaningful brand and help drive real impact, we’d love to hear from you. 

Join us and together we'll fight for a world where everyone with ovarian cancer lives. 
 

The role is a part time, 14 hours per week worked over 2 full days and is a permanent position. 
 

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office near London Bridge when required.Please do contact us if you would like to find out more about how frequently you would likely be required in the office for this role. 

To apply to become our Brand Manager, please submit a CV and cover letter (one page maximum) . 

Please also complete the equalities monitoring form, links to this are in the Recruitment Pack.

Please submit your application by Friday 22 May 2026.We will also be looking to schedule interviews week commencing Monday 1 June 2026.In the event you are invited to interview, you will be given the opportunity to let us know any reasonable adjustments you may require to the interview process. 

Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK. 

We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us with the job title in the subject line. 

ARUK Advert

 

The Research & Partnerships Directorate is a fast-paced, collaborative team committed to achieving Alzheimer’s Research UK’s vision. The Directorate has responsibility for delivering on the charity’s principal remit: funding world-class research to ultimately defeat dementia. Alzheimer’s Research UK funds dementia research through a large portfolio of investigator-led grant awards, research fellowships and strategic initiatives within the UK and increasingly internationally.

The Senior Research Funding Manager will work closely with the Head of Research Funding, leading a team focused on delivering our core grants management processes. This role is vital in advancing ARUK's research objectives and promoting engagement within the ARUK-funded research community. They will work collaboratively within the Research & Partnerships directorate and with other teams, including the Communications and Philanthropy teams.

We’re looking for someone with strong research management experience and a good eye for detail who is excited by the opportunities in the dementia research landscape.

Key Responsibilities:

 

Research Operations Leadership

· Foster and deepen relationships with the global dementia research community, with support of the Research Engagement team, ensuring ARUK remains a trusted leader in funding excellence.

· Provide oversight and functional leadership for research operations across distinctive functions: pre-award, post-award (including invoicing and reporting), and grant system management, ensuring clear ownership, robust processes and alignment with organisational goals and long-term impact.

· Oversee the delivery and continuous improvement of grants review, awarding and management processes, ensuring a high-quality applicant and award-holder experience and timely, accurate, audit-ready outputs aligned with best practice, funding policies and ARUK values.

· Lead research funding governance and policy, ensuring clear decision-making, robust guidance (including due diligence and risk management where appropriate), and consistent application of funding requirements across the end-to-end grant lifecycle.

 

Scientific Strategy and Innovation

· Provide strategic advice on research funding through horizon scanning and analysis of ARUK’s funding portfolio, identifying gaps/opportunities and shaping options for future funding strategies and schemes.

· Develop and implement new grant schemes and funding initiatives, ensuring alignment with ARUK’s research strategy and the evolving needs of the dementia research community (including early career researchers).

· Build collaborations with leading funding organisations and strategic partners (e.g., AMRC), representing ARUK externally and identifying opportunities to address shared research priorities and drive collective impact.

 

People Leadership

· Line management of three Research Managers, effectively delegating work to support delivery of their objectives.

· Leadership and development of a wider core team of six, fostering a collaborative and growth-oriented environment.

· Help to promote an inspiring team culture where personal development is prioritised.

 

Knowledge, skills and experience needed:

· Strong science background, educated to degree level in a relevant subject (preferably with a postgraduate qualification or equivalent work experience).​ 

· Good working knowledge of grant management systems (e.g., Flexigrant).

· Experience of research grant funding/management.

· Excellent interpersonal and relationship management skills, with experience of building and managing relationships with a diverse range of stakeholders, at all levels of seniority.​ 

· Experience of developing and delivering strategies, ability to spot opportunities and translate these into operational plans, thinking beyond the immediate issue to look at broader topics or themes.

· Proven ability of planning, managing and delivering projects; ability to prioritise and manage multiple tasks, showing adaptability to meet challenging targets and deadlines.​ 

· Experience of line management, including supporting and developing colleagues and, ideally, managing through others (e.g., managing managers or team leads).

· Strong communication skills with the ability to convey complex information to diverse audiences

· A team player who can collaborate effectively with a range of stakeholders internally and externally to deliver.

· Excellent eye for detail with a focus on continuous improvement.

· Excellent time management skills and ability to prioritise competing demands.

· Ability to work independently.

· Willingness to travel, including occasional overnight travel.

· Commitment to ARUK’s vision, mission and values.

Additional Information:

Ways of working:

As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £53,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 17th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity. 

Advice & Information Worker (Havering)

WORKING HOURS: 21 hours per week

SALARY: £27,196 pro rata; (£16,318 for 21 hours actual)

CLOSING DATE: Monday 1st June by 12pm

PROPOSED INTERVIEW DATE: Tuesday 9th June

 

Age UK Redbridge, Barking & Havering offers an Advice & Information service to support older people living in the boroughs of Redbridge, Barking & Dagenham and Redbridge which is free, independent and confidential to older people, their relatives, carers and friends. We offer support with benefits maximisation to make sure people receive everything they are entitled to, housing issues, social care needs, health and disabilities, advice on energy efficiency and fuel poverty, to assistance with form filling and leisure.

We are recruiting an Advice Worker to cover the London Borough of Havering. This role requires the worker to work independently and manage their own caseload but be part of the wider team and be aware of the other services provided by Age UK Redbridge, Barking & Havering. The post involves both office based, home visit and outreach work at a variety of locations across Havering. Good IT skills are required and familiarity with Charity Log would be useful as well as knowledge of relevant quality assurance systems.

To apply: Please check our website for further details and a full application pack

Completed application forms and Equal Opportunities Forms should be returned to admin using the email: admin or alternatively post to Gabby O’Neill Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

The South East Gambling Harms Partnership is a consortium of regional Citizens Advice offices that include: Wokingham, Reading, West Berkshire and East Berkshire offices in Berkshire and Hart, Rushmore, Basingstoke and Tadley in North Hampshire. This is a high-profile initiative funded by the Office for Health Improvement and Disparities (OHID) to tackle gambling harms through the collaboration of the South East Gambling Harms Partnership. 

The Role

We are looking for a strategically-minded Regional Service Manager to lead the South East Gambling Harms Partnership. You will be the architect of our strategic engagement, building trusted partnerships with NHS commissioners and local authorities to ensure gambling harms are a priority in local health responses. You will lead a dedicated team of Training Leads and Prevention Workers, fostering a culture of accountability and innovation, building strong links with VCSE partners and the wider community. 

Key Responsibilities

• Strategic Leadership & Influence: Act as the lead advocate for the partnership, engaging with NHS and Local Authority commissioners to ensure gambling harm prevention is embedded into local health strategies and regional policies.

• Partnership Management: Provide cohesive leadership for a collaboration of eight Citizens Advice offices, ensuring all locations are aligned, accountable, and integrating gambling screening into daily practice.

• Operational Oversight: Lead the project team (Data Officer, Training Leads, and Prevention Workers) to meet ambitious targets, while managing budgets, risks, and funder reporting.

• Stakeholder Engagement: Foster "trusted partner" relationships with grassroots organisations and wider community sectors to reach high-risk groups, including young people, veterans, minority communities and affected others. 

Money & Energy Advice Service Lead

Pro rata salary: £39,825 (35 hour week)

Home-based, with travel as required

Up to 35 hours per week with occasional evenings and / or weekend work will be required

Permanent (subject to external funding)

Responsible for: 2.0 FTE Money & Energy Advisers

About the role

This is an exciting opportunity for an experienced welfare benefits practitioner with a passion for sharing knowledge and enabling teams to deliver above and beyond.

With around 4 in 10 beneficiaries, we support seeking help with financial difficulties, this is a pivotal role for Kidney Care UK.

We are seeking a knowledgeable and confident specialist income maximisation activities for a role with three key parts: to lead a small team delivering benefits and energy advice and support directly to clients; to play a key role in upskilling and supporting our outstanding Patient Support team across the country; and to be the subject matter expert within Kidney Care UK.

Our external partners – British Gas Energy Trust have committed to fund our Money and Energy Service until March 2027. We are advertising this position as ‘permanent’ – we anticipate confirmation by December 2026 whether funding will be extended beyond March 2027.

This role is made possible thanks to the support of British Gas Energy Trust.

About Kidney Care UK

Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease. 

About the Money & Energy Advice Service

The Money & Energy Advice Service (MEAS) provides information and support for welfare benefits and income maximisation and promotes awareness of efficient energy use. Working closely with Patient Support officers, MEAS provides specialist knowledge and directly supports clients to achieve sustainable financial outcomes. The service was established in 2023 with the support of British Gas Energy Trust and is embedded as a valued element of the many ways Kidney Care UK supports people affected by kidney failure.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme

29.5 hours per week / £27,305 per annum, pro rata / fixed term until 31 March 2027 / Working pattern Monday 1230-2030 (North), Tuesday 1100-1900 (North), Thursday 1100-1900 (Central), Friday 0900-1630 (Central).

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Youth Advice Centre (YAC) offers information, support and guidance to young people (13-25) and their families in Brighton and Hove. The YAC team offer expertise on a wide range of topics including housing, wellbeing and family relationships. We provide a safe and friendly environment where everyone is made to feel welcome.

We are on the lookout for two Advice Workers to join the YAC team. Based in the heart of Brighton, you will provide information, advice and guidance to children and young people on a wide variety of issues affecting their wellbeing.

This role is part of the Youth Advice Centre’s funding through Young Futures Hubs, a pilot initiative rolled out nationally to provide targeted support for 11–19-year-olds.

You will be delivering high-quality YIACS support to children and young people in youth spaces (for example, youth clubs, groups and other community settings) and at the Youth Advice Centre.

The role includes outreach where young people feel most comfortable accessing support to deliver 1:1 and group sessions. Delivery will focus on areas in the north of the city, alongside locations in central Brighton.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You are a compassionate, approachable and motivated individual who is passionate about supporting young people aged 11–25, including those experiencing crisis or complex challenges. You’ll understand the importance of safeguarding and feel confident responding to risk, while recognising the wider issues that can impact young people’s lives and wellbeing.

You can quickly build trusting relationships, communicate clearly, and engage young people in meaningful support, whether through one-to-one work, outreach or workshops. Working closely with partners, you’ll advocate for young people and help them access the support they need, always acting with empathy, professionalism and sound judgement.

You will be a collaborative team player who can also work independently, make thoughtful and balanced decisions, and keep clear, accurate records. Most importantly, you will take a trauma-informed, strengths-based approach - seeing and valuing each young person’s potential and empowering them to stay engaged and move towards positive outcomes.

CLOSING DATE: Monday 25 May 2026 at midnight, if we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Information Officer

Salary: 

• Actual salary for 28 hours per week is £26,574.40 plus London Weighting £2,400 or Home Allowance £450 pa.
• Actual salary for 21 hours per week is £19,930.80 plus London Weighting £1,800 or Home allowance £450.  

Hours: Part-time 28 or 21 hours per week
Benefits: • Flexible working • 30 days annual leave plus recognised bank holidays (pro-rata for part-time staff) • Contributory pension scheme • Healthcare cash plan covering dental, optical, 24/7 GP service •Employee assistance programme • Opportunities for learning and development

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis (CF). We're working towards a brighter future for everyone with CF by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.

We are looking for an Information Officer to join our busy and supportive team at an exciting time of rapid change in cystic fibrosis and the information landscape. Changes in clinical care, treatments and the experiences and needs of people with CF have led to a dramatic increase in the breadth and volume of information we need to create, at a time when trusted information is more important than ever.

To navigate this, you’ll need solid editorial expertise and a commitment to engaging with and empowering the cystic fibrosis community through the development of high quality, engaging, accessible information, in print and digital formats.

You will develop and maintain our extensive offer of health and other information, including factsheets, booklets, clinical guidelines, web content and videos aimed at people affected by cystic fibrosis and clinical teams. You will make sure that our resources meet the needs of our target audiences through sensitive and meaningful involvement with people with CF and healthcare professionals.

You will have experience of producing high quality, comprehensive information for people with health conditions from concept through to publication and a knack for making complex health information easy to understand. An understanding of and commitment to the criteria of the Patient Information Forum quality kitemark (the PIF TICK) is integral to the role. 

This position will involve working on multiple projects concurrently, juggling priorities, being proactive in your approach and creating reactive information to address emerging issues. Strong organisational and time-management skills are needed, as is the ability to work autonomously, and also collaboratively with colleagues in the team and wider organisation, and a range of external stakeholders.

* If London office-based, you will be required to attend London Head Office 40% of weekly working hours. If home-based, you will be required to attend the London Head Office for business needs as required. Please note this is a UK-based role and candidates will need to be based in the UK.

We offer a range of benefits including:

• Flexible working
• 30 days annual leave plus recognised bank holidays (pro-rata for part time staff)
• Contributory pension scheme
• Healthcare cash plan covering dental, optical, 24/7 GP service 
• Employee assistance programme
• Opportunities for learning and development

Please note you will need to have the right to work in the UK before starting work with us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.

Closing date for completed applications is 11:59pm on Monday 1 June, 2026. 

First interviews will be held week commencing Monday 8 June, 2026. Second interviews will be held week commencing Monday 15 June, 2026.

We reserve the right to bring forward the closing date or extend if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.

How to Apply

Before applying, please ensure you read the job description for more information about the role. 

Applications should be made through our recruitment portal Hireful and to apply, please select ‘Apply Now.’

No agencies or media please.

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with diverse backgrounds, experiences, and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

REF-228 389

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises. 

This role would provide direct line management to the following teams: 

• Client Services Team - the initial access points for up to 80% of clients accessing our services. From client facing work at our local town centre premises through to processing our online referral forms, this team is integral to ensuring that clients can access our services.  
• Volunteer Team – led by 2 part-time volunteer supervisors, our team of 30 volunteers deliver advice to clients over the phone and face to face. Delivering over 6000 hours of volunteering per year, this team has increased by 50% in the past 12 months and is continuing to grow across the organisation.  
• Community Outreach Team – responsible for delivering community outreach advice sessions across Bury and Bolton, as well as representing CABB in local/ neighbourhood meetings and building relationships with key community stakeholders. This team attended over 700 sessions in 2025, and with increased resources we now envisage this to continue increasing, ensuring we are delivering advice to our clients in the spaces and places they feel comfortable in, removing barriers to advice. 

These teams collectively make up our client access points, in 2025-2026 supporting over 16,000 clients to access our services and receive information, guidance and advice.  

There’s no ‘average’ day for our teams – each client, case and community location is different.  You will be responsible for supporting these teams, enhancing the service and ensuring that we are able to provide high quality information, guidance and advice to clients when they access our services.  

You will be part of the Delivery Leadership Team, a well-established team of managers responsible for their areas of specialist advice. 

This is a fantastic opportunity for personal and professional development, where you will be fully supported in this role, with development opportunities available.

About you:

• Experience of managing operational/ client facing teams (preferably within the advice sector but not essential),
• Excellent interpersonal skills to engage with a diverse range of team members, clients and stakeholders,
• Great communication and networking skills to represent CABB at community meetings and events,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches,
• A genuine passion for place-based support and breaking down barriers for clients.  

Key tasks within this role include:

• Hold responsibility for ensuring our client access points is best able to meet local need, is effectively managed, consistently delivered and developed to provide an accessible, inclusive and high-quality service to residents in our local communities.  
• Represent and liaise with stakeholders including local authority representatives, community leaders and funders.   
  Attend and contribute to community-based, VCSE and Local Authority meetings and events.
• Proactively seek new opportunities to develop our community outreach sessions, focusing on areas with high index of multiple deprivation, and communities not represented within our client base.
• Using quantitative and qualitative data, prepare regular funder reports, ensuring all teams are accurately recording client and case data on our case management systems. 
• Develop knowledge within the teams to enhance the client journey, from signposting and referral information through to the development of new and innovative ways to deliver advice to clients. 

Application Process

1. To view the full job pack (including role description and person specification) please see the job pack attached.
2. Please submit copy of CV and Cover Letter as set out in job pack.

Please note we will be actively interviewing and shortlisting candidates during the application stage and reserve the right to close the vacancy early. 

We believe inclusion is a social justice issue - a principle that underpins our EDI work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.

If you would like an informal conversation about this role or the application process, you can book a meeting with our HR Team (link available within the job pack).  

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;

• A flexible 35 hour working week (for full time employees)
• Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
• Additional day off for your Birthday
• 5% employer contribution pension scheme
• Income protection insurance
• Access to 24/7 confidential telephone counselling and structured counselling support
• Access to online GP and telephone counselling services
• Enhanced family friendly leave and occupational sick leave
• Access to ‘Blue Light Card’ and other charity discount schemes