Advice and information manager jobs
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“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Salary scale: SO1 - £38,585 to £40,514 per annum
Full-time: 35 hours per week
Term: Permanent
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 13 April 2026
Interviews: Friday 17 April 2026
For further information and an application pack please go to our website via the apply button.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Are you a programme manager who has experience of working on varied fundraising projects?
We’re looking for a Programme Manager (Income Generation), who will apply project management methodologies to align all fundraising activity with the divisional objective: to bring in the funds that make our work possible.
What does this role do?
As Programme Manager (Income Generation), you will:
- apply standardised project management lifecycles, methodologies and governance to all activity in the Income Generation division, ensuring all work is aligned with strategic objectives,
- support the division to design and deliver projects, covering the full project lifecycle from initial scoping to lessons learned and evaluation,
- report on progress throughout projects, proactively identifying and communicating dependencies, risks and priorities,
- engage with stakeholders across the division to understand their projects and challenges, while working closely with the Portfolio team and other Programme Managers to align projects with wider organisational priorities.
Interviews for this role are provisionally scheduled for 16th and 17th April 2026, and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need experience of delivering complex programmes and business planning, ideally with experience in income generation or fundraising, with an understanding of the unique challenges and opportunities projects in this space present. Experience of supporting teams and projects through significant change, preferably supported by a qualification in project management. You’ll be an excellent communicator with strong stakeholder management skills, who works proactively and autonomously, and has experience of managing project budgets. A commitment and passion for the work we do is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Are you an experienced Campaigner looking for a new opportunity? In this exciting new role, we are looking for a thoughtful and dynamic Campaigns Manager to join our Campaigns, Policy & Research team, with excellent experience of mobilising supporters, lobbying decision-makers and influencing policy change.
This is a newly created role with real scope to shape how we campaign, how we mobilise supporters, and how we deliver tangible change to improve the lives of the Armed Forces community. You’ll lead national campaigns that amplify lived experience, challenge and tackle disadvantage and inspire better provision — changing policies, influencing legislation and challenging decision-makers to ensure the voices of those who serve, and have served, their families, and the bereaved are heard where it matters most.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Key Responsibilities –
You’ll shape and lead RBL’s campaigning activity, working closely with colleagues across Policy, Public Affairs, Membership, Marketing & Communications and Services to deliver impactful, evidence-based campaigns.
· Leading compelling national and reactive campaigns that deliver real-world change.
· Developing creative, modern campaigning approaches across digital and in-person channels.
· Growing and energising RBL’s campaign supporter network.
· Using insight, evidence and lived experience to set clear campaigning priorities.
· Measuring, evaluating and communicating campaign impact.
· Building strong relationships with key stakeholders, coalitions and partners.
· Acting as a national spokesperson on campaigns when required.
· Line managing and supporting the Campaigns Engagement and Mobilisation Officer.
You’ll also work closely with local and devolved colleagues to ensure national campaigns resonate at every level and support the Head of Public Affairs & Campaigns with planning, budgeting and leadership.
You will either be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. However, for the right candidate with the appropriate skills and experience, we are open to considering a remote working arrangement.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Quality Assurance Manager plays a vital role in ensuring high standards, consistency and reliability across all Day One services. Working closely with the Heads of Hospital Services and Community Services Development, the post holder leads the design and implementation of a robust organisational quality framework, service standards, auditing tools and monitoring processes. They provide assurance that services are safe, effective and delivered in line with Day One’s values, carrying out regular audits, analysing findings and submitting clear monthly performance reports to the Director of Services.
This role supports both continuous improvement and compliance, maintaining all operational service policies and ensuring safeguarding quality is monitored appropriately, with concerns escalated to senior leads. Through thoughtful analysis, clear reporting and a supportive approach, the Quality Assurance Manager ensures Day One’s services remain consistent, high quality and driven by best practice.
What You Will Bring
To be a highly organised, outcome focussed self-starter, with excellent communication and project management skills. You will have experience designing quality and auditing frameworks for complex service delivery teams, and writing and development organisational policy that links to service user care. You will be both autonomous and collaborative, working diligently to enhance the work of our services teams in a way that ensures continuous monitoring and improvement of all areas of our support.
How to apply
Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: 9am Monday 6th April 2026
Interviews:
First stage virtual: Wednesday 15th April 2026
Second stage in-person (Leeds): Tuesday 28th April 2026
For further information, please see the attached recruitment pack.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
About us
Our purpose is simple, to save lives at sea. At the heart of the RNLI are over 35,000 volunteers and their passion, talent and kindness has supported saving lives for over 200 years.
Some of the benefits
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Competitive pension scheme (employer contributions of up to 10% of basic salary)
- Life assurance
- Health cash plan option
Your role
As we look to further develop volunteering and implement our plans for the future, we are seeking a talented Volunteering Growth Development Manager. As part of the Volunteering Development team, this role is critical in developing the volunteer experience for volunteers now, along with planning and implementing new approaches to attracting volunteers for the future.
This role will work across the organisation but have a focus in developing fundraising volunteering and will lead on:
- Developing and leading projects to improve the volunteering lifecycle and overall experience
- Leading how to celebrate volunteering across the organisation
- Seeking new ways to increase engagement and retention of volunteers
This position can be homebased or hybrid (Poole, Dorset).
About you
You will be an experienced, motivated volunteering professional who has developed and implemented volunteering initiatives on a similar scale. Your communication and stakeholder engagement skills will be first class and most importantly, you will be passionate about making a difference.
Experience of operating across multiple jurisdictions (UK and Ireland) is highly desirable.
For more information and to apply, please visit our jobs page.
Closing date: 5 April 2026.
Interview date: w/c 13 April 2026.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about ensuring that the Gypsy Roma and Traveller (GRT) community access support, receive good guidance and connect with local services? Do you understand the challenges facing the Gypsy Roma and Traveller community? Can you offer practical advice and support to those in need in areas of housing, health and benefits?
We are seeking a skilled advice and guidance officer to work with individuals within the GRT communities in Surrey. We want to hear from skilled individuals who combine excellent communication skills, practical advice skills, good organisation and partnership working. Previous experience working with the GRT community is essential.
To apply for this role please read the job description and person specification.
The closing date for applications is Friday 17 April, however, should we receive suitable applications before this deadline we reserve the right to withdraw this role.
We are passionate about equality and welcome applications from all sections of the community.
Main purpose of the job:
- To provide practical advice, guidance, information and support to GRT adults in Surrey that helps them secure appropriate accommodation, including access to relevant benefits and financial support.
- To signpost GRT individuals and / or their carers to connect to and engage with appropriate services.
- To provide Surrey’s GRT communities with information and advice in order to empower them to maintain their own health and wellbeing, with choice and control over their lives.
- To provide advice to statutory and other partners on working with GRT communities.
- To provide the above support either in person, over the phone, by video app or via email/website, that is culturally appropriate and appropriate to the individual and their support structure and needs.
Main tasks
- Support individuals in managing finances and benefit claims.
- Help individuals to find appropriate accommodation.
- Advise individuals in setting up and maintaining a home or tenancy.
- Signpost to appropriate health/treatment services, including in areas of mental health, healthy eating, GP registration, immunisation, family planning, pregnancy and use of NHS helplines and webpages.
- Signpost to culturally appropriate legal services.
- Give support in understanding domestic abuse and signpost to support
- Help carers and young carers identify themselves and know how to access support
- Support communities to be mental health aware and know how to access support for their emotional and mental wellbeing
- Signpost individuals to places they can develop domestic/life skills.
- Signpost individuals to places they can develop social skills/behaviour management and take part in social activities and training.
- Signpost individuals to gain access to other services, as required.
- Support individuals to use digital and online services
Supporting other organisations working with GRT communities
- Attend and contribute to relevant conferences, forums, training and briefing sessions regionally and locally, especially GRT related ones
- Liaise with Local Authorities, Health Authorities and other agencies regarding client issues.
- Advocate for Surrey’s GRT community through social media, letters and articles, as required
- Ensure Surrey’s GRT communities have opportunities to shape service provision and to voice their views and concerns.
- Create effective partnerships
Other responsibilities
- Perform other duties and tasks, consistent with your skills and expertise, as required in non-routine circumstances.
- Contribute to internal meetings and communications.
- Advise management team and the Board about GRT matters.
- Meet with and report as required to project funders
- Safely file and store client data and meeting notes
- Carry out risk assessments for lone working with clients
Contract
- This is a permanent contract subject to funding. We are committed to flexible working.
- Secondment applications will be considered
- A satisfactory Enhanced DBS check will be required to undertake this post
Benefits
- 25 days holiday, and all English Bank Holidays, plus an additional 3 days between Christmas and New Year (all pro rata)
- Pension scheme, contributing 5% of salary. Under auto-enrolement, eligibility to join is after three months.
- Flexitime system.
- Employee assistance programme.
Person Specification
Essential Skills & Experience
- Experience giving advice, guidance and signposting
- Knowledge of housing, health and benefit systems and processes
- Experience of working to agreed targets and deadlines
- Good IT skills including Office applications and databases.
- Ability to plan, balance and manage multiple priorities
- Access to transport for regular travel within Surrey (for which mileage can be claimed)
- Ability to simplify and explain complex processes
Desirable Skills & Experience
- Experience of working with GRT communities, and knowledge of the challenges
- Experience of working or volunteering in a not-for-profit organisation
- Ability to function with a degree of independence
- Lone Working experience
- Report writing for varied audiences
- Good IT skills including experience using Office applications, databases and social media
- Experience of dealing with conflict
- Strong understanding of Equality and Diversity
- Understanding of Safeguarding principles for vulnerable communities
Personal Qualities
- Ability to take initiative and responsibility for your work
- Strong organisational skills
- Empathy with clients, local authorities and colleagues
- Able to work flexibly and to multi-task
- Resilience
- Honesty, integrity and respectfulness
- Persuasive interpersonal skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.
You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards.
This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.
This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.
To succeed in this role, you will be:
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Resilient and calm under pressure
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A strong communicator and confident decision-maker
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Flexible and proactive in a fast-paced and evolving environment
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Organised, responsive, and capable of leading others through change
You’ll also bring experience of delivering advice and working with diverse client groups.
The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.
Role profile
Team Leadership & Line Management
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Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners
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Conduct regular supervision, appraisals, and performance reviews.
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Support with recruitment, induction, and development for advisers and supervisors.
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Promote a culture of collaboration, learning, and inclusion.
Service Delivery Oversight
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Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).
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Monitor session flow and respond to operational pressures and safeguarding issues.
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Manage rota planning and resource allocation in response to demand.
Quality & Compliance
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Oversee quality assurance and ensure advice meets Citizens Advice standards.
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Conduct case checks, Independent file reviews, and support remedial action where needed.
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Promote continuous improvement and respond to client feedback or complaints.
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Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
Technical Support & Guidance
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Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers
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Ensure technical knowledge is shared and updated across the team.
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Contribute to internal training and CPD activities.
Training & Development
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Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.
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Monitor attendance at refresher events and promote a learning culture.
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Liaise with internal trainers to coordinate support and capacity building across teams.
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Ensure own training and professional development is kept up to date in line with role requirements.
Service Development & Data Monitoring
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Use data, KPIs and trends to inform improvements and plan service delivery.
Support the development and implementation of new projects and funding bids. -
Engage with partners and stakeholders to extend service reach and impact.
Research and campaigns
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Assist with research and campaigns by providing information on clients' circumstances and current issues faced
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Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
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Monitor service provision to ensure that it reaches the widest possible client group.
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Alert other staff to local and national issues and campaigns.
Person specification
Essential:
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At least 1 years’ experience supervising advice services or managing advice teams.
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Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).
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Proven ability to manage people and deliver operational leadership.
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Experience conducting case checks and applying Citizens Advice quality standards.
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Strong interpersonal and problem-solving skills..
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Have access to a vehicle and be willing to travel to locations across Doncaster
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An understanding of local and national issues that may affect those accessing the service provision
Desirable:
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Experience of building relationships with partners and external organisations
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Experience of working within a community setting
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Proven experience of working towards and achieving targets and running funded projects
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Experience of providing advice
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Familiarity with Citizens Advice systems and service models.
In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Terms and conditions
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Full time salary £28,000 - £31,700 per annum depending on experience
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Hours - 37 hours per week with some requirement for out of usual office hours remote supervision
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A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days.
What we give our staff
We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.
At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:
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Access to the Cycle to Work scheme, promoting healthy, sustainable travel
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Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy
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A tailored induction and ongoing training, with opportunities for continuous professional development
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A collaborative, supportive team environment with regular peer support and knowledge sharing
The option to join our pension scheme through NEST, including employer contributions to support your financial future
Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.
Our values
We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.
We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.
We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.
3 things you should know about us
1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.
2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
How Citizens Advice Doncaster Borough works
We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.
We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff. Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.
We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.
Overview of Citizens Advice
The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.
This role sits our network of independent charities, delivering services from
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over 600 local Citizens Advice outlets
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over 1,800 community centres, GPs’ surgeries and prisons
They do this with:
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6,500 local staff
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over 23,000 trained volunteers
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.
This is an exciting opportunity to join one of our West London Branches as a Debt Advice Case Manager, to help in our mission to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt.
You will be expected to deliver high quality holistic and in-depth debt advice and money education on a case management basis and to support the provision of advice by volunteers.
About Crosslight
Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference.
Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.
We are of our community and for our community – we are ‘all together’, and we would love for you to join us.
“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member
About the role
This Debt Advice Case Manager role combines both technical and pastoral elements. It will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. You will also need to lead client appointments and support clients through what at times can be emotionally difficult situations. Please read the Job Pack on our website for full details of the role and requirements.
Ideally, we are looking for someone with prior debt advice experience, and who has experience of working with vulnerable clients and supporting volunteers. However, we will also consider employing someone as a trainee Debt Advice Case Manager if they are able to demonstrate that they possess the skills, maturity, and determination to become proficient in this role.
- 3-5 days per week
- Two roles available, one in the Hammersmith area, and one in the Kensington area
- Being available onsite is an important aspect of this role and so this role is hybrid with around 60% of your time in one of our branches and 40% remote. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time. This role is not suitable for remote working only
- Salary range from £30k to £35k depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
- Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments
Visit our website for details of how to apply.
The client requests no contact from agencies or media sales.
BGCI Vacancy Announcement
Position Summary
Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.
The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.
Title of post: Membership Information Management Officer
Job Purpose: Provides information management to support the membership programme
Reports to: Head of Membership and Conservation Services
Contract Type: Full-time (35hrs/week)
Duration: 3-year contract
Location: BGCI Offices, Kew, London; Hybrid *
Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.
*Please note that our temporary office address in 2026 is in Putney, London
About BGCI
Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.
Person Specification
BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.
Application Process
If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.
Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to
Closing date for applications is 27th April 2026
The interviews will be conducted online in the week commencing 1st June 2026
We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form
BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto
Are you an experienced, driven project manager with passion for improving health outcomes?
The RCR, in partnership with Macmillan Cancer Support, is leading a national review into cancer multidisciplinary team (MDTs) improvement — a key commitment in the National Cancer Plan. We’re looking for an experienced Project Manager to drive this high-profile programme and deliver meaningful change for cancer services.
This is a rare opportunity to shape how cancer teams work across the country and to deliver meaningful improvements for patients, clinicians and the wider cancer workforce.
As Project Manager, you will take full ownership of the planning, coordination and delivery of the Cancer MDT Reform Programme. You’ll work closely with senior leaders across the health system including NHS England, Macmillan Cancer Support and the Department of Health and Social Care as well as senior Officers at the RCR, including regular reporting to our Vice-President for Clinical Oncology.
Key responsibilities include:
- Leading the full project lifecycle, from developing detailed project plans to managing risks, timelines and reporting.
- Delivering a large two-day national stakeholder event to gather insight and build consensus across the cancer community.
- Drafting high-impact written outputs, including a flagship report outlining recommendations for MDT improvement to be shared with government.
- Collaborating with DHSC and NHSE to support the development of future MDT guidance.
- Building strong, productive relationships with clinicians, NHS partners, national charities, Royal Colleges and internal teams.
- Line managing the Project Administrator and fostering an effective and motivated project team.
What you’ll need:
- Strong project management experience, with a record of delivering complex programmes to time and quality.
- Experience working with senior leaders and managing competing demands effectively.
- Excellent written and verbal communication skills, with the ability to produce compelling, authoritative materials.
- A collaborative, proactive approach, and confidence in working across diverse teams and professions.
- Knowledge or experience of cancer care, clinical services, or wider health policy — highly desirable given the nature of the project.
- Event management experience (desirable).
By joining us you will get to make a real impact on cancer services across the UK, lead a nationally significant project shaping the future of cancer care and join a supportive, mission-driven organisation!
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster is delighted to offer a role within our successful Information and Advice Team, with a focus on supporting Westminster residents from Global Majorities, gaining skills and knowledge to develop your career in I&A.
The successful applicant will benefit from working within an experienced and friendly team. Full training, including completion of Level 3 Information and Advice certification, will be provided. If you are fluent in one of the following languages, Arabic, Somali or Bengali, and would like to work with us to enable our team to better support non-English speaking Westminster older residents to access our Information and advice service, this could be the role for you.
This is a real opportunity to build a career in Information and Advice. Join us to make a real difference to the older residents of Westminster.
Closing Date: 8th April
Please specify which language you can speak in addition to English (Arabic, Somali or Bengali).
The client requests no contact from agencies or media sales.
We are very excited to announce that we have been awarded a grant by The National Lottery Community Fund to help us support our most valued micro and small voluntary and community groups in Oxfordshire.
As the Programme Manager, you will play a pivotal role in driving forward this partnership initiative, working collaboratively with our delivery partners, with local stakeholders, community and voluntary sector groups, and our funder The National Lottery Community Fund to ensure that impact measurement and activity reporting is kept on track. You will work with two new SaM Community Development Workers, and with our partner organisation staff to develop a new outreach programme of infrastructure support shaped with and for the micro and small organisations across the county. You will develop a tailored action plan of outputs and outcomes with our Partnership Advisory Group and dovetail this with a pathway to gather data, stories and feedback on learning, impact and change. This monitoring and evaluation will be reported back to the Advisory Group and the National Lottery on a regular basis.
As the SaM Programme Manager you will manage a county‑wide partnership, contributing not only to delivery but also to shared learning, reflection and continuous improvement. You will balance representing your host organisation with acting in the best interests of the partnership and the communities it serves.
Community First Oxfordshire is a community development and placemaking charity, supporting Oxfordshire's people and places to work together and thrive
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a proactive, strategic and donor-centred fundraiser to lead and implement our
Individual Giving and emerging Legacy Giving programmes. This role is ideal for a fundraiser with experience in donor stewardship, campaign development and relationship-based fundraising who is ready to play a key role in growing sustainable voluntary income.
You will lead on the end-to-end delivery of supporter acquisition, retention, and stewardship plans, ensuring that every donor feels valued and understands the impact of their support. Alongside managing an established portfolio, you will proactively build a strong pipeline of new prospects, driving year‑on‑year income growth.
In addition, you will lead the development of our first Legacy Giving programme. With no formal legacy activity in place and a large, engaged volunteer network, this is a unique opportunity to establish a long-term income stream from the ground-up – raising awareness, creating accessible materials and nurturing warm supporters who may consider leaving a gift in their Will.
This role blends strategic planning with “hands-on” campaign delivery. You will use insights from supporter data to refine supporter journeys across both digital and traditional channels, managing budgets and key relationships to achieve our growth targets. We are a growing charity, and this role offers the opportunity to innovate and shape the future of our Individual Giving and Legacy Giving programmes with strong support from Head of Fundraising and the CEO.
Main Duties and Responsibilities:
- Develop and implement a year‑round Individual Giving strategy to acquire new supporters and increase donor loyalty.
- Plan and deliver multi‑channel fundraising campaigns including two established annual Big Give campaigns.
- Plan and deliver legacy awareness moments throughout the year (e.g., Remember A Charity Week).
- Monitor and strengthen donor retention, reactivation and upgrade strategies through consistent, high‑quality stewardship.
- Build strong relationships through meetings, events, tailored communications and impact reporting.
- Work with Head of Fundraising, SMT and Trustees to support high-value donor engagement.
- Lead the creation and delivery of Schoolreaders first Legacy Giving strategy.
- Develop clear and accessible legacy information for supporters, volunteers and the wider public.
- Collaborate closely with the Comms Manager to develop impactful campaign assets and compelling stewardship content and legacy messages across multiple channels.
- Ensure all donations and supporter interactions are promptly and accurately recorded in the fundraising CRM (Salesforce) and ensure donors receive timely and well‑managed acknowledgements.
- Create personalised cultivation plans, stewardship strategies and donor engagement touchpoints, particularly for the charity’s 100 Club members and HNWI’s.
- Represent Schoolreaders at face-to-face meetings and events to raise the charity’s profile and secure individual support.
- Work alongside colleagues and volunteer County Teams to maximise local and national fundraising opportunities.
- Identify PR opportunities generated by fundraising activities and coordinate with the Comms Manager to optimise visibility and income.
Benefits:
As part of our commitment to making Schoolreaders a great place to work, we offer access to the following employee benefits:
- 25 days annual leave (3 of which must be taken over Christmas), 1 day paid leave for your birthday, plus public/bank holidays (pro-rated for part-time staff)
- Contributory pension scheme
- Access to a free 24/7 support service providing legal, financial, emotional, and medical advice
- A positive, supportive working environment which actively supports a healthy work-life balance
- Charity away days and social events
- Free parking and on-site facilities such as a canteen
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Specialist ISA Practice and Development Manager
Location: Hybrid (40% office based)
Hours: Full time - 35 hours per week
Type of contract: Permanent
Start date: ASAP
Salary: £36,435
Reports to: Deputy Head of Operations Manager
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives
Role overview:
The purpose of this role is to manage the specialist elements of the London stalking support service, including the Community Engagement and Outreach ISA and the Court ISA functions. These are new areas of delivery for the Trust, and the postholder will play a key role in establishing and embedding these specialist services.
The postholder will provide day-to-day management, guidance, and direction to specialist staff holding complex cases, ensuring work is delivered safely and in line with best practice, contractual standards, and safeguarding requirements. They will oversee referral assessment and allocation for specialist cases, ensuring referrals are prioritised and allocated within agreed response times.
As the services are in their infancy, the role will focus on supporting the development and refining processes, pathways, and approaches, using performance data, feedback, test and learn approach and learning to support continuous improvement. The postholder will also oversee performance monitoring, quality assurance, and budget management working closely with the Deputy Head of Operations to manage demand and maintain service standards.
The role will ensure inclusive, culturally responsive approaches are embedded within the Community Engagement and Outreach function, and will represent the Trust in operational forums, contributing to wider service development across the organisation.
What we offer:
At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:
·Hybrid Working: With a minimum of 40% office-based work
·Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
·Pension Contribution: 5% employer contribution
·Health & Wellbeing App: Access to counselling, advice, and discounts
·Occupational Sick Pay increasing with service
How to Apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.
Deadline: 31st March 2026
Interviews to be held week beginning 13th April
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a IAG Specialist to play a pivotal role in our Employment Services in Haringey.
Sounds great, what will I be doing?
The IAG Specialist will provide high-quality Information, Advice and Guidance (IAG) to people with mental health conditions, supporting them to access employment, education, training, and volunteering opportunities.
The service delivers time-limited, light-touch one-to-one and group-based interventions, tailored to individual need and focused on progression, wellbeing, and increased independence.
The role will be predominantly community-based within one borough, requiring travel across community venues. Support will be delivered through a hybrid model, combining face-to-face and virtual engagement.
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience delivering Information, Advice and Guidance within a community, mental health, or employment support setting, alongside a strong understanding of how mental health challenges can impact wellbeing, confidence, daily functioning, and readiness for work. You will have excellent communication and interpersonal skills, enabling you to build effective relationships with service users, employers, community partners, and clinical teams. You will be confident managing a varied caseload, maintaining accurate and high-quality case notes, and delivering engaging group sessions both in person and virtually. Strong administrative and digital skills are essential, including proficiency in Microsoft Office and case management systems. You will demonstrate high attention to detail and a firm commitment to safeguarding, confidentiality, GDPR, and organisational policies.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.