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Top job
Independent Age, London (Hybrid)
£39,454 to £46,227. Please see advert for full salary details
In this role will be jointly responsible for the day-to-day delivery of Independent Age’s Advice and Support Service.
Posted 6 days ago
Top job
Confederation of British Surgery (CBS), Remote
£40,000 per year (pro rata for part time hours)
You will be a key player within a small team working hard to ensure that CBS can provide benefits and support to surgeon members.
Posted 3 days ago Quick Apply
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Mind in Croydon, Croydon (On-site)
£28,388 per year
We are looking an Advice Workers to join our team at the Croydon Health & Wellbeing Space in the Whitgift Centre.
Posted 5 days ago Quick Apply
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Closing in 3 days
The British Cardiovascular Society, London (On-site)
£60-65k p.a (dependent on experience)
Posted 1 day ago Quick Apply
Business Disability Forum, Multiple Locations (Hybrid)
£31,000 per year + Benefits
We are looking for an Advice Service Officer to deliver high-quality advice to our membership via our advice service.
Posted 2 days ago
Closing in 7 days
Citizens Advice Southwark, Southwark (On-site)
Salary NJC Scale 5 - £30,346 per annum
This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked
Posted 1 day ago
Closing in 6 days
Age UK Bromley & Greenwich, Multiple Locations (On-site)
£36,000 - £39,000 per year
Posted 3 weeks ago
Closing today at 23:59
Carers Information Service, Croydon (On-site)
£31,494
We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.
Posted 1 week ago
Balkerne Gardens Trust, Colchester, Essex (Hybrid)
£48,661 per year
Finance Manager - not for profit organisation
Posted today Quick Apply
Closing in 6 days
Independent Age, London (Hybrid)
£43,812 per year, increasing to £45,019 after 6 months and £46,227 after 12 months
This role is responsible for leading our policy activity under our housing theme including conducting and commissioning innovative research
Posted 2 days ago
Citizens Advice Waltham Forest, Multiple Locations (Hybrid)
£36,685.5 per year pro rata (£29,348.48 per year actual)
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser.
Posted today
Impetus, Multiple Locations (On-site)
£53,946 per year
Successful candidates will use their analytical rigour, project management and relationship skills to support a portfolio of organisations.
Posted today
Make 2nds Count, Remote
£33,000 - £35,000 per year
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Posted 1 day ago
Page 1 of 45
London, Greater London (Hybrid)
£39,454 to £46,227. Please see advert for full salary details
Full-time
Permanent
Job description

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across information and advice, policy, campaigning, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

Working alongside two other Advice and Support Managers, this role will be jointly responsible for the day-to-day delivery of Independent Age’s Advice and Support Service, which has been re-shaped and is due to go live in the summer of 2024. They will also and lead on Service Operations. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.

As Service Operations lead, you will also be responsible for creating rotas for the duty service, managing waiting lists, the appointments diary, monitoring call volumes and Advisers’ workloads and lead on continuous improvement for the service. 

You should have experience of managing a high-volume telephone-based information or advice service and strong leadership skills which create a work environment where people can thrive. You will have experience of working within an advice context and knowledge of the main issues affecting older people. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all; those contracted to work in the office usually attend 1 day per week, and homebased colleagues will regularly attend the office. But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting our website.

Hybrid working in London: £43,812 per annum, increasing to £45,019 after 6 months and £46,227 after 12 months.

Homebased (with regular travel to London): £39,454 per annum, increasing to £40,530 after 6 months and £41,607 after 12 months.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by clicking the Apply Online button below (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.

Closing Date: Wednesday 13th March

Interview Date: Monday 25th March

Application resources
Posted on: 27 February 2024
Closing date: 13 March 2024 at 23:59
Tags: Advice, Information

The client requests no contact from agencies or media sales.