Advice and information manager jobs
Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.
We offer a supportive working environment with excellent benefits including:
- 6% employer pension contribution
- 35 days annual leave (including bank holidays)
- Ongoing training and professional development opportunities
New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.
We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.
The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.
New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.
Closing date: 10/12/2025 Interview date: 15/12/2025 (please keep this date free)
Registered Charity
21 - 50
Providing holistic support which enables inclusion of those seeking/getting protection in England and Wales as equal participants in the UK life
The client requests no contact from agencies or media sales.
Thank you!
Are you a dog-loving fundraiser who is passionate about working with generous supporters?
We're looking for a Mid-Value Campaign Manager to deepen engagement with those donating up to £10k, ensuring they have a fantastic supporter experience when they give to Dogs Trust.
What does this role do?
As Mid-Value Campaign Manager, you’ll:
- Design and implement a mid-value programme for a pipeline of mid-value donors, cultivating relationships with individuals, families, trusts and foundations who are making donations up to £10k,
- Build and grow a community of donors at this level, bringing together likeminded, generous individuals,
- Take ownership over the programme and work creatively to develop new materials for the programme, continually improving donor journeys.
Interviews for this role are provisionally scheduled for week commencing 15th December 2025.
Could this be you?
To be successful this role, you’ll be an experienced fundraiser, ideally with experience across different high value fundraising areas, such as philanthropy or trusts. You’ll have excellent communication and stewardship skills, with the ability to craft bespoke donor journeys that engage and inspire donors at this level. You’ll have a proven track record of meeting targets, and thinking innovatively to maximise giving potential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Senior Prospect Development Manager
Salary: £55,000 - £60,000 plus
Reports to: Head of Philanthropy Intelligence, Planning & Performance
Directorate: ?Strategy & Philanthropy?
Contract: ?Permanent?
Hours: ?Full time 35 hours per week? (flexible working requests will be considered)
Location: ?Stratford, London? ?Office-based with high flexibility (1-2 days per week in the office)?
Closing date: Wednesday 26 November 2025 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
At Cancer Research UK, we exist to beat cancer.
We're a collective force, tackling cancer on all fronts to save and improve lives. We fund pioneering research, we provide reliable and accessible information, we influence policy, and we encourage positive behaviour change. We are a passionate team of professionals driven by purpose, striving to accelerate breakthroughs in cancer research and treatment. We are the world's biggest charitable funder of cancer research raising on average £640m a year.
As we expand our efforts, we're recruiting an inspiring, Senior Prospect Development Manager to join one of the most successful philanthropic fundraising teams in the UK. We're a dynamic, innovative team of talented professionals spearheading the ambitious £400m More Research, Less Cancer campaign. With over £230m already raised, we're making strides to revolutionise cancer research, focusing on; The Francis Crick Institute, Cancer Grand Challenges, Translation & Innovation and our Future Leaders' programme.
In this role, you'll lead a team of 6 to define, implement and own a robust prospect identification, research and management strategy, ensuring it is informed by insight and enables relationship managers to build successful and long-lasting relationships.
What will I be doing?
Support the development of, deliver and evaluate a long-term prospect identification and prospect management strategy for Philanthropy, working across other CRUK teams as necessary.
Develop and manage the methodology for the allocation and transfer of prospects, drawing on supporter insights, performance analysis and funding project knowledge.
Create and implement systems and Key Performance Indicators (KPIs) to evaluate and report on the impact of prospect development activity and progress.
Establish a resource planning system for the team and ensure the team can deliver against team strategy and meet the day-to-day needs of fundraising teams.
Effective prioritisation, planning and delivery of prospect research activity (including prospect identification, research profiles, network analysis) to increase our knowledge of potential donors, partners and ambassadors.
Lead the strategic development and implementation of CRUK's prospect management system and provide expert advice and guidance to frontline fundraisers.
Prioritisation, planning and delivery of due diligence research and escalation in accordance with policies and contribute to the ongoing development of policy and processes.
Provide regular reports to boards, senior sponsors and committees on pipeline development.
Deliver specialised research to facilitate the cultivation and solicitation of our highest value prospects by the Campaign Boards, Chief Executive and Executive Directors.
What are we looking for?
Experience of leading a prospect management and research function.
Extensive experience of working within the field of high value fundraising and relationship management.
Significant experience of delivering a prospect identification strategy and prospect management system.
Experience of commissioning and analysing management information and producing findings and recommendations.
Exceptional written and verbal communication skills and the ability to present complex information in an accessible format.
Experience of setting up, analysing and evaluating activity and programmes.
Experience and knowledge of using and championing databases.
Excellent stakeholder, project management and planning skills with ability to prioritise workload.
Strong strategic thinker with and long-term planning skills and the ability to execute and contribute to the development of the department and directorate strategy.
Proven ability to influence, persuade and negotiate with people across teams and levels as well as the ability to explain difficult issues and works to build consensus and positive solution.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Thank you!
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Greater Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.
More information about who we are can be found on our Smart Works website.
About This Role
We are looking for an exceptional Outreach Manager to lead our outreach and develop excellent referral partner relationships across London. Our Outreach Manager will play a vital role in ensuring that as many women as possible know about and can access our service.
This is an exciting opportunity for an organised, passionate, strategic, and relationship-driven individual to grow our reach and impact within London (and beyond).
The role would be based across all of London and our three London centres (Islington, Ladbroke Grove and Croydon). You will be expected to travel to and attend outreach events, as well as meeting referral partner organisations. There will also be occasional evening and weekend work, for which time off in lieu is given.
How to Apply
Please submit a CV and a cover letter which answers the following questions by 5pm on Sunday 7th December. Your application should be addressed to Fiona Hollow (Head of London Service Delivery).
- Why do you want to work for Smart Works? (Max 200 words)
- What experience do you have of building relationships with partner organisations to promote referrals to a particular organisation or service? (Max 350 words)
- Why do you think you are well suited to the role of Outreach Manager? (Max 350 words)
1st round interviews will take place on Wednesday 10th December and will be virtual. If you are unable to attend a virtual interview for any reason, please let us know to discuss another arrangement.
2nd round interviews will take place on Monday 15th December and will be in person.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
Registered Charity
51 - 100
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coach’s role will be to engage with our adult beneficiaries, supporting them to identify and achieve their aspirations for themselves and for their families.
Adopting a holistic, person-centred approach, she will support beneficiaries both to reach short term goals (through the delivery of Information, Advice and Guidance) and to develop the resources, skills and behaviours necessary to make longer term progress (through Coaching) across the five ‘pillars’ of our social mobility framework:
- Employability
- Education
- Family stability
- Money management
- Resilience and well-being
We currently have 3 Social Mobility Coaches on the team. Whilst supporting women across all five pillars, each Coach has specific areas of responsibility, which may change from time to time. We anticipate that for the first twelve months of employment at least, this new Coach will have specific responsibility for building out our Employment offer.
Registered Charity
11 - 20
A Social Inclusion Charity Supporting Women & Girls in London
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Protect is looking for a legally trained and excellent manager to oversee the work of our advice team. Our team of 8-10 advisers deals with over 3,000 new cases every year, offering telephone advice on legal rights and how people can raise or escalate whistleblowing concerns safely and effectively. Protect is the leading UK authority in whistleblowing, having over 30 years of expertise advising whistleblowers and providing best practice guidance to employers. We want people to speak up when they witness wrongdoing or risks at work, and our advice on how to whistleblow effectively can stop harm.
You will lead and manage a team of advisers, ensuring that Protect provides expert, accessible and timely support to whistleblowers at a time of increasing demand for free advice. You will oversee the recruitment and training of the team, developing resilient and expert advisers while protecting their wellbeing. You will be proficient in case management systems, have excellent organisational skills, and play a strategic role in developing the service, including by providing case analysis and data for our training and policy functions and advocacy on behalf of our callers.
If you’re interested in helping people speak up in the public interest, we want to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) project is a national initiative providing debt respite for people receiving mental health crisis treatment. Toynbee Hall plays a key role in delivering this support through our dedicated Advice Team, which offers regulated debt advice, manages MHCBS renewal checks, and provides wraparound signposting to additional services.
The team is made up of skilled Debt Advisors and Project Administrators, supported by technical supervision to ensure consistent quality and compliance. Together, they help clients navigate complex financial situations with empathy and professionalism. The Advice Manager oversees the delivery and performance of this service, ensuring advice is accurate, person-centred, and aligned with Toynbee Hall’s high standards.
Through this collaborative and well-supported structure, the team helps people in crisis regain financial stability and build long-term resilience.
Job purpose
Lead and support the delivery of high-quality local services by working collaboratively with your team to ensure daily, uninterrupted provision. Provide clear guidance, set achievable targets, and foster a positive, solution-focused environment. Champion team objectives and encourage shared success. Monitor and audit advice quality to maintain compliance and consistency with internal and external standards. Build strong relationships with our contract lead, providing accurate reporting and constructive feedback to drive continuous improvement and service excellence.
Scope of role
The Advice Manager is responsible for the effective national management and delivery of the Mental Health Crisis Breathing Space (MHCBS) service. This role oversees day-to-day operations, ensuring that advice provision meets the highest standards of quality, consistency, and compliance in line with both Toynbee Hall and Money and Pensions Service (MaPS) frameworks. Working closely with technical supervisors, quality managers, the Head of Quality and Compliance, and the contract organisation lead, the Advice Manager will ensure the service is performing effectively and meeting contractual targets.
The postholder will bring significant experience in debt advice delivery, including the ability to manage complex cases, creditor challenges, and service escalations with professionalism and sound judgement. They will lead and support a dispersed, largely remote team, oversee auditing and training, maintain oversight of billables, and ensure resources are used effectively. This role requires a balance of operational leadership and technical expertise to maintain service excellence across all areas of delivery.
What We’re Looking For:
- Qualified & Experienced: Level 4 Debt Advice qualification and at least 1 year as a Debt Advisor.
- Leadership Skills: Strong management experience and ability to guide and support a team.
- Collaborative & Proactive: Comfortable working independently and as part of a team, with great problem-solving skills.
- Communication Strengths: Able to influence, negotiate, and give constructive feedback in a positive way.
- Quality Focused: Skilled in monitoring performance, auditing casework, and ensuring compliance.
- Sector Knowledge: Up-to-date understanding of debt advice legislation, policy, and best practice.
- Organised & Analytical: Excellent planning skills, report writing ability, and confidence with data and Microsoft Office.
- Committed to Growth: Passion for continuous professional development.
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
I&A Adviser role
Information & Advice Adviser
Mitcham (On-site) with hybrid working available after a successful training period.
£30,090 - £32,130 per year
Full time or 4 days (28 hours)
Contract (Fixed term for 12 months), possibility of extension, subject to funding
Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.
Job description
Information and Advice Adviser
Hours: Full time 37.5 hours per week or 4 days (28 hours). We are open to flexible working discussions.
Salary: £30,090 - £32,130 per year
Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.
After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.
Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.
About the role
We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.
The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.
Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £600,000 of previously unclaimed benefits.
An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.
You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.
About you
You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.
Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.
About us
Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.
We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.
We offer:
25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.
Age UK Merton gifts an additional three days leave between Christmas and New Year.
Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.
Enrolment into our pension scheme.
If you have any questions, please do not hesitate to contact us, we would love to hear from you!
The client requests no contact from agencies or media sales.
Thank you!
Location: The post holder will work primarily from CABH offices in Hove Town Hall and occasionally in outreach venues as needed.
Qualifications: Trained to case supervisor level. Trained, or willing to undertake training in Level 3 City and Guilds in Energy Awareness or an equivalent
Citizens Advice Brighton & Hove is seeking a dedicated and experienced Advice Project Manager – energy to lead the delivery of high-quality advice and outreach services across the city.
You will bring strong skills in advice supervision, service management, and partnership working, ensuring that our advice meets the needs of clients and meets the required quality standards.
This role manages a portfolio of advice projects, currently including Energyworks, Outreach advice and training — each supporting residents through energy advice, income maximisation, and community outreach. While the projects have an energy and fuel poverty focus, we welcome applications from advice managers who are keen to develop expertise in energy advice through training and support.
You will be responsible for line management and casework supervision of advisers and administrators, monitoring performance and compliance, and contributing to service development across CABH.
We are looking for a confident manager who can lead an advice team, develop partnerships, and maintain a strong commitment to our values of accessibility, fairness and quality.
We’re here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities. We ask that all applicants complete an anonymous equalities survey online to help us understand if we’re succeeding in our aims, and appreciate you taking the time to complete this.
We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available – please contact Jo Carden, CEO, contact details available on our website via the apply button.
For more details about this rewarding opportunity and how to apply, read the full job information pack and download the application form to complete. Please read the guidance notes before completing the application form.
Closing date for applications: Monday 24th November 8am
Expected interview dates: W/C 1st December – dates TBC.
Thank you!
Policy, Public Affairs and Research Manager
AdviceUK
Home-based with regular travel and meetings in London
Permanent
Full time (35 hours per week), with part time options considered (28 hours minimum over 3 or 4 days) and flexible working hours
£40,000 - £45,000 per annum depending on experience (pro rata for part time)
Benefits including 23 days of annual leave, increasing by a day each year (to a maximum of 5 additional days), home working allowance, 6% pension contribution plan, two days volunteering days per year, season ticket and bicycle loan scheme
Charity People are delighted to be supporting AdviceUK, a small charity which improves the lives of people in need of advice through support to its members, to recruit a Policy, Public Affairs and Research Manager.
AdviceUK makes a big impact. Its stakeholder, policy and advocacy work is across devolved nations as well as the UK. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 AdviceUK members and 2.8m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems in 2024.
This is an exciting time to join AdviceUK's growing team as they deliver a new strategy. The organisation has recently made a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need.
The Policy, Public Affairs and Research Manager will manage our policy, public affairs and research activities; ensuring AdviceUK has a strong voice and our messages are heard at a national and regional level across England, Scotland and Wales to secure policy change to benefit organisations delivering advice and the communities they serve. This role will do this by developing policy solutions informed by a strong evidence base and rooted in member experience, leading effective political and stakeholder engagement which will influence change, and working collaboratively with AdviceUK colleagues to grow our understanding of what members want, what is important to them and how AdviceUK responds.
Key responsibilities
* Policy Development: Collaborate with stakeholders to create authoritative policy positions, produce evidence-based policy materials, provide policy input for communications, and represent at policy meetings.
* Public Affairs: Implement a proactive public affairs strategy, build relationships with government and other stakeholders, champion evidence-based advocacy, communicate public affairs work, and maintain an overview of political trends.
* Research and Insight: Develop the evidence base for policy and campaigns, carry out research to identify trends and opportunities, collaborate with sector organisations, and work with colleagues to deliver effective communication plans.
* Data and Evidence: Oversee data analysis and reporting to support decision-making, ensure accurate data entry/reporting, and support the achievement of KPIs.
* Management: Effectively manage and support team members, ensuring strong performance and professional development, while promoting values and behaviours.
The Policy, Public Affairs and Research Manager will have at least 2 years' experience of delivering impactful policy and public affairs activities in a similar role, and experience and/or an understanding of the social welfare advice sector, the issues faced by advice providers and the communities they serve. You will have excellent knowledge of local and national government structures. The successful candidate will have experience of delivering proactive stakeholder management in a complex and diverse sector, and experience of designing and delivering creative, impactful public affairs strategies. You will have experience of commissioning or delivering research and insight products, including research reports and commissioned surveys to support objectives. You will have experience of working in partnership and/or coalition to achieve shared policy objectives, and experience of managing and motivating staff.
You will have the ability to apply knowledge to new challenges/situations and devise solutions. You will have the ability to build strong working relationships with peers, managers, members, partners and suppliers, with strong analytical, decision-making and organisational skills. You will have strong communication skills including using online forums, communities and events as an engagement tool. You will be able to use online reporting tools and CRMs and embrace new technologies and ways of working. You will feel comfortable and confident working in a growing and evolving organisation.
You will have experience working across Policy, Public Affairs and Research.
This role is home-based with optional London office attendance. You will need to attend meetings/events/receptions in Westminster regularly and there will be some travel across the UK. There may be out of hours work for which TOIL is granted.
How to apply
The application process is CV and Supporting Statement. For more information and for the full Job Pack, please apply via the link below. The closing date is 9am on Tuesday 2 December. Interviews will take place on Tuesday 9th December in person in London. Travel expenses for interviews will be reimbursed.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
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Thank you!
ABOUT EX CATHEDRA
Ex Cathedra is a world-class vocal ensemble that leads the choral sector in the fields of performance, learning and wellbeing. We believe everyone should be able to experience the remarkable physical, mental and emotional health benefits of singing together, and have opportunities to be inspired by extraordinary choral music.
It is an exciting time to join Ex Cathedra. Over the next 2 years we will celebrate the legacy of founder Jeffrey Skidmore OBE and welcome a new artistic director. We are enjoying audience growth, our projects are being recognised at Award ceremonies, and we have recently recruited two new fundraising roles.
You would join a supportive, dedicated and financially literate team, working closely with the General Manager and the Director of Education & Participation. You will be an important part of the Ex Cathedra ‘family’ - musicians who deliver the highest quality performances and participatory experiences.
THE ROLE
We are excited to advertise this full-time Finance Manager vacancy (£37,500-£40,000). The role encompasses the financial operations of the charity - from purchase ledger and payroll to preparation of the management and statutory accounts and delivery of Board reports. In autumn 2024 we migrated to iplicit, with the potential to realise further efficiencies.
Full details are listed in the Application Pack. Key points include:
Key points include:
- Deliver the financial accounting process, including timely and accurate purchase ledger and sales ledger, processing payments accordingly
- Undertake bank reconciliations
- Monitor debtors and creditors
- Process payroll and pensions
- Ensure statutory obligations and deadlines are met, including payments and reports to HMRC for PAYE & NI
- Prepare annual accounts and meet external audit requirements in accordance with current SORP
- Prepare creative tax relief claims
- Cashflow forecasts
- Prepare management accounts and reports for the Board of trustees and other financial reports that may be required
- Calculate and submit VAT returns
- Prepare financial documents for Arts Council England submissions
- Work with the team to ensure accurate project projections
- Drive improvements and efficiencies
- Support fundraising, including Gift Aid
- Act as Company Secretary
- Support the General Manager with insurance renewals
ABOUT YOU
We anticipate you will be part- or fully-qualified (ACA, ACCA, CIMA or CIPFA), and excited by the opportunity to have operational responsibility for the full financial processes of Ex Cathedra. You are the kind of person who is equally willing to support the strategic planning of the organisation and to roll up their sleeves to ensure sales invoices are raised and suppliers are paid efficiently.
Essential:
- Experience of working in a complex finance role, preparing statutory and management accounts
- Experience of owning/managing efficient finance processes and controls
- Highly proficient and confident with modern, cloud-based finance software, spreadsheets and other relevant software
- An understanding of partial exemption VAT
- Knowledge of charity SORP
Desirable:
- Recent experience of iplicit, charity SORP and partial exemption VAT would be very helpful
- Interest or experience of supporting strategic initiatives and developments
The successful candidate will demonstrate a track record of:
- Developing strong working relationships and possess excellent interpersonal and communication skills
- Effective time management and of being able to prioritise and plan
- Meticulous accuracy and attention to detail
- Inspiring confidence from colleagues across the organisation and at Board level
- Meeting deadlines
We welcome pre-application conversations if you would like to know more.
Thank you for your interest in this role - Peter & the team at Ex Cathedra.
We would also consider a part-time Finance Manager (3 days pw) with the appointment of a part-time Finance Coordinator (2 days pw). Please contact Peter Trethewey, General Manager, ahead of application if you would like to apply on this basis.
Registered Charity
6 - 10
We seek to reach and inspire through outstanding vocal experiences - in performance, by nurturing talent, through education and participation projects
The client requests no contact from agencies or media sales.
Thank you!
Age UK's National Advice Line is recruiting for Information & Advice Advisors.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for Information and Advice Advisors to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!
The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
This role offers hybrid working between home and our offices in either Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you will be required to come into the office 2 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.
This role is a 35-hour working week, Monday to Friday 9am to 5pm.
Last date for applications Monday 24th November 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- Experience of computer-based systems, applications and keyboard skills. A, I, T
- Experience of working to set timescales. A, I
Skills and Knowledge
- Accurate and having attention to detail. A, I, T
- Excellent communication skills with an ability to communicate with a wide range of people in a professional and approachable manner. I
- Excellent literacy and numeracy skills. A, T
- Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. A, I
- Confident, professional telephone manner. A, I
- Ability to handle and present clearly and concisely, large amounts of subject knowledge, often of a complex nature. A, I
Personal Attributes
- Ability to deal with difficult and distressed callers calmly and empathetically. I
- Commitment to providing a high-quality customer service and equal opportunities. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- An understanding of the issues affecting older people. A, I
- Experience of providing in-depth information and advice on the telephone or face to face. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.
Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.
- You must be a trained Gateway Assessor
- Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
- Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing Date: 9.00 am Tuesday 25 November 2025 Interviews will take place on Friday 28 November 2025
Thank you!
Operations Manager
Full-time, permanent | GBP 40,000 | Remote UK
Do you want to help bring modern contraception to women who have been excluded from access their entire lives? Join Lafiya as we scale a proven, community-based model that already reaches women in some of the hardest-to-serve areas of northern Nigeria.
Lafiya trains and supports government-employed female health workers to deliver self-injectable contraception directly in their own communities. More than 300,000 women have already been reached through this model. We are now strengthening our supply chain, expanding to new states, and building systems for long-term government co-financing. As we grow, smooth and reliable operations are essential to our impact.
About the role
This role sits at the centre of that effort. You will strengthen Lafiya’s internal systems, ensure compliance across our UK and Nigeria entities, support our people processes, and keep our logistics and supply chain moving. Your work will multiply the effectiveness of the whole organisation.
What you’ll do
- Support procurement and distribution systems for contraceptives, including SOPs and basic data dashboards
- Run end-to-end recruitment rounds, onboarding and offboarding, benefits administration, and performance reviews
- Lead key parts of UK charity compliance, including annual audit preparation and policy updates
- Drive process improvements that make the organisation faster, clearer, and more scalable
- Coordinate internal events, retreats, travel logistics and tech onboarding for the team
This job is for you if you…
- Spot problems early and enjoy fixing them fast
- Prefer doing to talking, and keep things moving without needing supervision
- Are organised and comfortable switching between many tasks
- Communicate clearly across different cultures and contexts
- Enjoy start-up environments where systems are still being built
- Are comfortable with spreadsheets and digital tools, or quick to learn them
We welcome early-career candidates as well as more experienced operations professionals. You don’t need to meet every point to apply.
Why join us
You will help shape a fast-growing organisation at a pivotal moment. We offer 30 days of annual leave, fully paid parental leave, flexible working arrangements, a weekly co-working day in London, and visa sponsorship where required.
Full job description: https://tr.ee/nUlHN8
Registered Charity
11 - 20
Enabling access to safe family planning options in northern Nigeria.
The client requests no contact from agencies or media sales.
Thank you!
The Clinical Portfolio Manager will work closely with the Head of Clinical Research to pioneer and advance our new clinical research programme. This role is vital in advancing Alzheimer’s Research UK’s research objectives and organisational strategy and will be key to delivering impact for people affected by dementia. The Clinical Portfolio Manager will manage the development and monitoring of our clinical research portfolio working collaboratively as appropriate with external stakeholders and various departments across the organisation, including the wider Research, Fundraising and Policy, Communications and Involvement Teams.
This role sits within the Clinical Research team in the Research Directorate, an ambitious, proactive and growing team that is driving forward initiatives to bring more clinical trials to the UK for people living with dementia. With the first generation of disease modifying treatments recently approved, this is an exceptional opportunity for an individual with strong research programme management experience who understands the clinical research environment in the UK, to contribute to groundbreaking work in dementia research, aligning with and advancing on the Government's investment initiatives in the Dame Barbara Windsor Dementia Goals.
Key Responsibilities:
Clinical Research Portfolio Development
· Manage the development of ARUK’s clinical research portfolio, including funded trials, sub-studies, and Clinical Fellowships
· Act as the key point of contact for potential clinical research applicants, liaising with our clinical advisors to provide advice regarding strategic alignment and pre-application feedback on potential proposals
· Work closely with the Research Involvement Manager and Clinical Research Manager to integrate best practices in patient involvement and co-production to ensure ARUK funded clinical research is relevant for and supported by people affected by dementia
· Support the Research Funding team with the grant review process for clinical proposals to ensure appropriate Clinical Committee reviewer allocations, meeting logistics, paperwork, minutes, and committee feedback
· Contribute to the ongoing development of the Clinical Committee, supporting the Research Funding team with identifying appropriate members, facilitating committee discussions and implement advised strategies to ensure expert insight and support for the clinical research programme
· Maintain up-to-date knowledge of global developments in dementia clinical research and collaborate in mapping the clinical research ecosystem, identifying gaps in funding to support the development of potential clinical research funding opportunities aligned with ARUK’s strategy
Clinical Research Portfolio Oversight
· Oversee the progress monitoring of key clinical research projects, tracking milestones, managing potential risks, and keeping partners updated where applicable, working with the Research Funding team to ensure invoices are managed accordingly
· Work with the Senior Clinical Programmes Operations Officer to maintain the programme tracker and Salesforce records, ensuring conversations and updates are captured
· Support internal reporting mechanisms, providing timely updates to the Senior Leadership Team and preparation of papers and briefings for relevant meetings, including the Clinical Committee and Scientific Advisory Board
· Work with the Evidence Manager to monitor the clinical research portfolio against key performance indicators and evaluate the impact of ARUK clinical research funding to inform future clinical grant calls
Stakeholder Engagement & Collaboration
· Play a pivotal role in fostering and nurturing relationships with clinical leaders and research funders in the UK to build the profile of ARUK’s clinical research programme and help us to accelerate research towards a cure
· Work closely with our Research Partnerships manager to maintain and build partnerships that further the clinical research programme’s objectives
· Support the Head of Clinical Research in enhancing ARUK’s external profile through active participation in meetings and collaborations with key stakeholders
· Ensure appropriate information-sharing between internal stakeholders including Research, Fundraising, Finance, Policy, Communications, and Involvement teams
What we are looking for:
· Degree (or equivalent) in relevant biomedical science
· Proven experience managing large programmes of work, preferably in the healthcare, research or charity sector
· Strong project management skills, with experience managing multiple priorities, overseeing budgets and identifying risks
· Ability to collaborate effectively with stakeholder groups and build strong, effective and productive relationships
· Experience defining programme requirements and using data and metrics to determine improvements
· Understanding of drug development and clinical research
· Demonstrable commitment to collaborative and inclusive working.
· Commitment to ARUK’s vision, mission and values
· Good analytical skills demonstrated by a structured and methodical approach
· Excellent eye for detail with a focus on continuous improvement
· Strong communication skills both oral and written with the ability to convey complex information to diverse audiences
· Excellent time management skills and ability to multi-task, prioritise competing demands
· Collaborative approach with ability to build strong relationships with a range of stakeholders
· Ability to manage a varied workload and prioritise tasks, work under pressure and meet deadlines
· Ability to use own initiative, with a proactive and problem-solving attitude
· Willingness to travel, including occasional overnight travel
· Good IT skills.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 30th November 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest
The client requests no contact from agencies or media sales.