Advice and information officer jobs in ,

Make a real difference in the lives of asylum seekers!
Join New Citizens’ Gateway as an Outreach Support Officer and help deliver vital frontline support to people living in London hotels. You’ll be part of a passionate team working to reduce isolation, improve wellbeing, and empower individuals on their journey toward integration and independence.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution

• 34 days annual leave (including bank holidays)

• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working in partnership with individuals and agencies to improve the quality of life for refugees and asylum seekers. Our aim is to reduce health inequalities, combat social exclusion and poverty, and support integration and independence.

We are looking to appoint a highly motivated and experienced Outreach Support Officer to join our small, friendly, and dedicated team. This role will focus on delivering high-quality, person-centred support to asylum seekers, particularly those currently accommodated in hotels across London.

This is a key position within NCG and will play a vital role in supporting our advice team to deliver an efficient, effective, and holistic support service tailored to the complex needs of asylum seekers and refugees.

The ideal candidate will have:

• Direct experience of supporting asylum seekers and refugees

• Strong knowledge of the asylum support system and the challenges faced by individuals in the asylum process

• An understanding of available resources and services that support asylum seekers and how to access them

• Excellent communication, negotiation, and interpersonal skills

• The ability to work both independently and as part of a team in a fast-paced environment

• A flexible and proactive approach with the capacity to manage a varied workload

• Fluency in a community language is an advantage

Salary: £16,000 per annum + pension contribution (this is the pro-rata salary for two days per week, based on a full-time equivalent of £40,000 per annum).

Start Date: Immediate Start

Deadline: Rolling – as soon as the position is filled 

Join Citizens Advice Richmond as an Training Lead

Citizens Advice Richmond is seeking a dedicated and experienced Training Lead to join our dynamic team. This vital role focuses on ensuring all our staff and volunteers possess the necessary skills and knowledge to deliver high-quality advice and support to the Richmond community.  

As Training Lead, you will be at the forefront of shaping and delivering our comprehensive training programs. Your responsibilities will include onboarding new volunteers through the Advice Learning Pathway (ALP), coordinating and delivering training across the organization, and fostering a culture of continuous professional development. This position requires a proactive and collaborative individual who can assess training needs, develop and deliver engaging training sessions, and ensure all learning aligns with Citizens Advice quality standards. Key duties involve working with the Volunteer Coordinator on recruitment and training, creating and maintaining an annual training plan, and supporting all team members in their learning journeys.

For more information please click on the apply button to be redirected to our website.

The Charity:

 Aphasia Support is a passionate, community-centred charity. Our mission is to improve the wellbeing of people with Aphasia and their carers by providing tailored speech and language therapy and long-term support. We want to create a world where every person with Aphasia has access to support and can communicate with confidence. 

The charity currently has 4 staff members (Chief Executive, Fundraising & Communications Manager, Speech and Language Therapy Assistant, Administrator) and 8 Speech and Language Therapists working for the charity on a sessional basis. The sessional workers oversee our 1to1 support and aphasia cafes. The charity has over 60 volunteers who provide the 1to1 support and help run our aphasia cafes.

The Role:

Aphasia Support is looking to recruit a Community Engagement & Volunteer Officer who will work with the charity’s speech and language therapy team and volunteers in West Yorkshire, Harrogate and Barnsley to ensure our support reaches the people who need it most. 

We envisage this to be a split role: 

• 3 days focused on ensuring people in West Yorkshire, Harrogate and Barnsley receive timely support through the charity's community-based Aphasia Cafe's and at-home 1:1 speech and language therapy service.

• 2 days focused on overseeing the charity's volunteer recruitment and retention programme, ensuring Aphasia Support's valued volunteers receive the best possible experience, utilising their time and resource to create the biggest impact. 

What's essential is that you love what you do. We want you to enjoy coming to work every day and to care about your job, your colleagues, and our beneficiaries. If you think you can do an outstanding job for us, then we'd love to hear from you. We would be interested to hear from people who may have transferable skills from different sectors.

This role is offered on a fixed term basis until 31st July 2026, however the charity is hopeful the position will continue beyond this point.

Main duties will include: 

·Processing of new referrals into the charity alongside the current SLT Assistant. Contacting new referrals and outlining the charity’s 1to1 support and aphasia café support offer and completing initial referral paperwork via phone and email.

· Gaining a thorough understanding of the speech and language therapy apps used by the charity and supported conversation techniques. You will work towards being the resident expert on the speech and language therapy apps used by the charity.

· Matching people with aphasia with volunteers for our 1to1 support service within West Yorkshire, Harrogate and Barnsley.

· Completing initial appointments in the client’s home alongside volunteers. Taking speech and language therapy assessments and turning them into clear therapy plans that can be delivered confidently by the volunteers.

· Provide ongoing advice and support to volunteers and clients.

· Provide home based 1to1 support for clients, if required.

• Leading on volunteer recruitment for all areas of the charity by liaising with the charity’s Fundraising & Communications Manager alongside branch committees, volunteer centres, universities, colleges and NHS volunteering teams.

· Screening of new volunteers and administering of reference and DBS checks.

· Leading on the charity’s quarterly volunteer inductions.

· On occasion supporting the charity’s event fundraising calendar which will require some evening work.

· If required, supporting the running of the charity’s aphasia cafes.

· Completing other tasks which are commensurate with the role

Person Specification

Essential

· Good general level of education or equivalent work-based experience

· Excellent organisational skills and time management skills.

· Good administrative and record keeping skills including strong attention to detail.

· Ability to communicate effectively and tactfully both verbally and in writing

· Good technical literacy of Microsoft Applications e.g. Word, Excel, Outlook, PowerPoint.

· Experience working with CRM databases, and maintaining accurate records

· Highly confident user of technology, specifically iPads, with a willingness to learn about speech and language therapy apps.

· Good interpersonal skills including listening and display empathy

· Proven ability to build and maintain effective relationships

· Demonstrates understanding and ability to manage self, and work with others at all levels

· Demonstrate a commitment and enthusiasm for supporting people with aphasia and their carers.

· Have access to a car for work purposes and hold a full current UK driving licence

Desirable

· Experience of supervising volunteers or mentoring/coaching others

· Previous experience of working in the third sector and supporting people with disabilities and/or people who are socially isolated.

Prospectus is excited to be supporting our client to find a Senior Trusts and Foundations Officer. This incredible organisation helps by providing practical information and support to end financial insecurity across the UK. They offer free products, such as a Benefits Calculator and Grants Search to help people find out what help they can receive.

As the Senior Trusts and Foundations Officer, you will Support the planning and implementation of the organisation's Trusts and Foundation applications programme. You will target and approach new, lapsed and existing donating Trusts and Foundations according to their interests and priorities. Using a relationship-led approach, you will build deep, meaningful relationships with Trusts & Foundations and the individuals behind them. To thrive in this role, excellent relationship management and a keen eye for detail will be crucial.

The ideal candidate will have experience in developing income from Trusts and Foundations, statutory or lottery sources. The organisation are offering a salary of £42,661 and this role will be mostly remote, with one day a week based from their Farringdon, central London office.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Flora Cunningham at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
 
 In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Prospectus is delighted to be partnering with the our client to recruit their new Development Officer. The film, TV and cinema sectors are widely admired and crucial to the UK economy, but a culture of long hours, challenging conditions can make it a tough sector work in. TThe organisation exists to support the 200,000 who work in TV, film and cinema. The team are now expanding and will appoint a Development Officer.
 
The Development Officer will lead on the Corporate Industry Friends new business prospecting alongside colleagues and will lead on tracking progress and trends relating to corporate membership income and conversation rates. Reporting to the Head of Fundraising, the postholder will lead on growing high volume corporate support and will lead third party fundraising events too.

The selected candidate will be a creative self-starter who thrives working in a fast-paced, dynamic environment. You will have excellent written and verbal communication skills and will be a strong writer able to craft compelling narratives. You will ideally have experience in corporate fundraising and event co-ordination and will be highly organised.

If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.          

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon. 

Housing Officer

We’re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women’s lives across West London.

Position: Housing Officer
Location: Hammersmith, London / Hybrid (Tuesdays in the office)
Hours: 35 hours per week (Monday to Friday, Activity-Based Working)
Contract: Permanent
Salary: £37,120 per annum

Closing date: Sunday 15th June (midnight)
Interviews/assessments: Monday 23rd June

About the role:
You’ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you'll manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You’ll work collaboratively across teams to support residents’ independence and wellbeing.

Key responsibilities will include:

• Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management
• Managing anti-social behaviour cases and ensuring legal use of housing stock
• Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice
• Building strong relationships with residents and engaging them in service delivery
• Working with contractors, third parties, and internal teams to deliver responsive services
• Maintaining accurate records and working to KPIs on income and tenancy sustainment

To perform well in this role, you’ll need:

• Experience of delivering excellent customer service, ideally within housing or support services
• Strong communication, organisational and problem-solving skills
• The ability to remain calm and empathetic when handling complex or sensitive issues
• A good grasp of IT and CRM systems, plus strong numerical skills
• A proactive, can-do approach to service delivery
• An understanding of equality, diversity and inclusion in the context of social housing

Previous experience in Social Housing is preferred but not essential.

About the organisation:
The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.

Their vision is to make a positive difference to women’s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.

Other roles you may have experience of could include: Tenancy Officer, Neighbourhood Officer, Housing Advisor, Supported Housing Officer, Lettings Officer, Tenancy Support Worker, Income Recovery Officer, Housing Services Officer, or Resident Liaison Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Foothold Communications Officer

 Salary: £18k (£30k per annum pro rata)

Period of appointment:  This is a permanent contract.

Location: Remote/homebased

Part time: 21 hrs a week

 Like many benevolent fund charities, Foothold has a small staff team, but our impact is mighty!

We’re looking for someone who enjoys variety and takes pride in their work to join our flexible, remotely-based team as our new Communications Officer.

Hearing the challenges that the individuals we support are facing keeps us focused. As Communications Officer, you’ll play a key role in communicating the support our charity offers the engineering community, while also engaging our supporters by bringing our community’s stories to life.

We’re redefining relationships with long-standing communications partners, building new relationships, and building our presence across new platforms and communities.

As Communications Officer, you'll be pivotal in making sure our voice is heard through regular communications, and delivering our impact report and annual report.

We find creative ways of working as a team and look to showcase the individual talents and personalities that people bring to their role. At Foothold, you’ll have the opportunity to showcase and develop your skills across digital design, video and copy.

We encourage our team to be all-rounders, and you’ll be working closely and collaboratively with our Communications and Digital Events Officer, Digital Marketing Officer and fundraising colleagues to produce regular, engaging content.

This is a great opportunity to join a small, talented, and committed team as we test the best ways of engaging different parts of the engineering community, and how that engagement may evolve over time. You’ll help us evolve our communications and PR output, and in turn we’ll provide you with the support and autonomy to grow your skills.

We’re confident that you’ll enjoy working alongside the wider team and look forward to hearing from you.

Organisational benefits

· 32 days per annum annual leave plus Bank Holidays (plus office closure between Christmas and New Year)

· Flexible working arrangements

· Organisational commitment to training and development.

· SIPP pension with up to 9% employer contribution (subject to individual contribution)

· Life insurance and access to Smart Health services (AIG)

· Cycle to Work and Tech Scheme, childcare vouchers.

· Associate membership of the IET for one year paid for by Foothold, and access to Foothold services

If you have any further questions about the role, please contact our Head of Business and Volunteering Beverley Archer.

Informal Conversations: these can be arranged with the Jonny Rudge, Head of Fundraising and Communications, between the 3rd and 5th of June 2025

Closing date: applications should be submitted by 4pm on Friday 6th June 2025

Interviews will be held on Monday 16th June  2025 on Teams.

For more information about Foothold please visit our website

Post: Refugee Support and Integration Officer

Department: Support and Integration Team

Reports to: Support and Integration Team Leader

Working Hours: Monday to Friday 9:00 – 5:00

Salary: £26, 521

About ACH:

ACH is a leading provider of resettlement services for refugee and newly arrived communities in the UK, working to resettle refugees through labour market and social integration. We currently work in Bristol, Birmingham, Wolverhampton and Coventry.

Our vision

For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment and education.

Purpose of job

The Support and Integration Team is an integral part of ACH; the ideal candidate will be responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. ACH is looking for a motivated and enthusiastic person to join our dedicated support and integration team. This role requires resilience, creativity and a willingness to work flexibly in order to meet the needs of both the organisation and our tenants.

Key Responsibilities

Support:

· Carrying out Pre Tenancy Assessments for new referrals.

· Carrying out person centred Support Plans tailored to the needs of each individual and reviewing these regularly in line with policy.

· Providing person-centred and culturally sensitive support to ACH tenants.

· Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.

· Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.

· Signposting to other relevant external agencies and referral partners as appropriate.

· Organising and attending group trips to local places of interest for our tenants

· Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.

· Effectively managing a designated caseload of residents, as well as keeping accurate records and maintaining case files to a high standard.

· Learning and making use of ACH CRM system to inform effective case management.

· Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.

· Accompanying our residents to appointments with statutory and/or voluntary services.

· Organising house meetings and visiting our tenants both at their properties and in the community.

· Completing online or paper forms for employment, welfare benefits etc.

· Carrying out Move On Plans and supporting residents to access independent accommodation.

· Any other tasks commensurate with the role.

Overview

UoGSU is a value-driven organisation. The work we do has the power to impact the real, lived experiences of our members - and how we do it is incredibly important. UoGSU exists to support its members to overcome the myriad challenges they face, so that they can love their time at the University of Gloucestershire. 

Students’ Unions are amazing membership organisations bringing together hundreds of students with shared and varied interests. The Advocacy & Campaigns Manager is a key role within UoGSU ensure that the Students’ Union operates as a democratic organisation, that the student voice is heard and a part of everything we do.

To all our members and stakeholders, we promise to be:

• Inclusive
• Democratic
• Courageous
• Sustainable 

About the role

Student voice is central to the SU, a key part of what makes us a special place to work and critical to our mission to support students to have the best experience possible whilst they study at UOG.

The Advocacy and Campaigns Manager leads a team of people whilst also supported elected and employed student leaders to shape the student experience of all UoGSU members. A critical management role, there is scope to shape a team and develop on a solid foundation and fruitful partnership with our institution.

Key Details 
Closing Date: Friday 4th July 
Interview Date: Wednesday 16th July/ Thursday 17th July
Start Date: August/September 2025

Applications are to be made by submitting a CV and supporting statement of no more than 2 pages. We advise that you look through the person specification in the job pack available on our website.

Candidates are able to arrange an informal conversation with Lou Fensome, Chief Operating Officer in advance of submitting an application. To arrange an informal conversation please contact find contact details in the job pack via our website. 

Key details

• Job Title: Advocacy & Campaigns Manager
• Location: Across all of the main UoGSU sites, with a flexible working policy.
• Department: Student Voice and Advocacy
• Reports to: Chief Operating Officer
• Salary: £30,002
• Contract Type: Full Time, permanent 
• Hours: Full time, normally 9am-5pm. Some flexible hours required to meet demands of the Students’ Union
• Benefits: 25 days holiday pro rata, contributory pension scheme available, excellent flexible working policy including some home working when appropriate

Main purpose of the job

The role exists to ensure that the Students’ Union operates as a democratic organisation and that the student voice is heard and a part of everything we do. The position will:

• Manage, review and promote the Student Representative structure
• Develop robust mechanisms for gaining student feedback in order to fulfil the
• Students’ Union’s key objective of effective representation.
• Lead on elections for our Full Time Officer team.
• Work closely with the University as well as internal SU staff and student leaders.
• Oversee the work of our independent and impartial advice service.

Lead on academic representation

• To manage, develop, promote and review student representative schemes across the SU structures in partnership with UOG colleagues.
• To liaise with the relevant University staff in matters of student representation and ensure administrative processes are effective.
• To devise and deliver student representative training in a manner which is accessible to all students.
• To manage, develop and promote SU feedback tools (both online and in-person alongside wider student voice activities and events.
• To ensure that feedback from all sources is analysed through a student focused lens.
• To work with student leaders and ensure actions developed from feedback is taking place where appropriate.
• To regularly formally report on feedback received through SU channels to university stakeholders and relevant committees.
• To lead on the production of key SU research and reports as necessary (including but not limited to government/sector led consultations) and support team members to produce other research as required.
• To develop and deliver reports for internal audiences based on data, insight and student voice.
• To act as a key support staff member in University meeting alongside elected student leaders providing support and briefings as necessary.
• Support career staff and student leaders to negotiate actions and decisions during University change projects.

Support and develop our democratic functions

• To effectively encourage student engagement with democracy.
• To oversee all election processes and act as Deputy Returning Officer for SU
• elections.
• To stay informed of local, national and international student experience developments in order to advise the elected student leaders.
• To act as the lead staff member to the Annual General Meeting of students and SU Council meetings.
• To assist in the review and updating of SU Governance documents.
• To support and advise elected Officers on their student-led campaign activity (also known as priority campaigns)

Advice and advocacy leadership

• To have responsibility for the independent SU Advice Service.
• To design and deliver improvements to the developing service which may include the
• building of triage support, referrals or innovative ways of work with other agencies
• To ensure that service standards for the operation of the independent SU Advice Service are monitored and upheld at all times.
• To ensure the SU Advice Service is delivered in an actively inclusive manner making its services accessible for all of our members.
• To ensure best practise is followed in the storage and use of sensitive information held by the SU Advice Service in line with GDPR and any other relevant data legislation.
• To ensure that the work of the SU Advice team links well with student representatives and the campaigning elements of UoGSU to make best use of service data trends.
• To act as an advocate for the service within the UOG community and beyond. This will include the production of reports to develop funding streams for the service.

To view our full job pack and person specification please visit our website.

The For Baby’s Sake Trust is excited to announce that we're looking for a Digital Communications Officer (part-time) to join our team. This role is about helping us expand our digital reach, engage key audiences, and strengthen our online brand presence.

In this position, you'll have the opportunity to manage our social media content, oversee website administration, conduct email marketing, and execute paid and organic digital campaigns. You will also play a vital role in enhancing our digital content strategy, growing our audience, and ensuring brand consistency across all platforms.

If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, and you have at least 1+ years of experience coordinating social and digital channels for an organisation, this might just be the perfect fit for you. We seek someone who understands best practices and trends and enjoys finding creative solutions to support our growth and drive positive social change.

This position offers a wonderful chance to work with a friendly, dedicated team at an award-winning charity, making a significant, positive impact on families affected by domestic abuse. This is a part-time role (22.5 hours per week) reporting to the Communications Manager. It is a permanent position with a salary of £17,304 per annum (£28,800 per annum full-time equivalent plus 5% contributory pension). Plus, you'll enjoy the flexibility of working from home, with occasional travel.

To apply, please send your completed application form by 11.59 p.m. on Sunday 1st June. We're planning to hold online interviews on Monday 23rd June.

Once we receive your application, we'll provide you with the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process. If you have any questions about the role, feel free to email the recruitment team and a team member will get back to you as soon as possible.

For more information about The For Baby’s Sake Trust, please visit our website.

No agency contact please.

Care & Repair in Powys is seeking two Falls Prevention Officers to join our small and friendly team. 

You will deliver the new Falls Prevention Service, funded by Welsh Government, using your client focussed skills to identify and support older people who are at risk of falls.  You will be assessing the home environment for hazards and falls risks, working with the client to support their needs.  This may be through recommending minor adaptations or referring on for other services.  You will have access to full training to develop the required skills.  

Our aim is to enable older people to remain at home in comfort and security.

Examples of our work can be viewed here:

https://youtu.be/CNauWJzbSbg

https://youtu.be/qNCFgK_qoTc

https://youtu.be/yQ3_QfoN0lE

Closing date for applications: midday Monday 16th June 2025

Interview date: Tuesday 24th June 2025

The Mental Health Foundation is recruiting for a Database Officer to support our Public Fundraising team.

Deadline: 9am on Monday 16th June (interviews on a rolling basis, may close early)
Location: London
Salary: Starting salary £31,350 rising to £35,381, plus £3,285 London Weighting (subject to change following pay review)
Hours: Full time – 32 hours per week as part of our adjusted working week pilot. This may revert to 35 hours from July 2025.
Contract type: This is a fixed-term role for 9-12 months

This exciting Database Officer role will support the data team with data imports, data selections and processing of income.

The Foundation has just started using a new CRM after undergoing a CRM migration from Raiser’s Edge, a very exciting time to be joining the Foundation! This role, alongside with other members of the data team, will liaise with the CRM Project Teams to support and ensure the successful outcome of the project and get us up to BAU.

What does the role involve?

• Manage data processes, imports and exports of all fundraising data including direct debits, new donors, email sign ups etc.in accordance with agreed protocols and in agreement with Database Manager.
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR in particular relating to supporter preferences and consent.
• Support training for colleagues using the new CRM (Beacon) and help ensure all members are trained and kept up to date on new features and enhancements as they require to do their job effectively.
• Support the reconciliation of the bank statement with Beacon and ensure the Finance team know where to find information to enable accurate coding for management accounts.

What skills, knowledge and experience are we looking for?

• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Beacon, Raiser’s Edge or any database similar, with experience of CRMs in general.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Evidenced ability to think analytically and deliver the most effective and accurate solutions for data capture, manipulation and reporting.

About us

Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.

Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.

We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.

The Foundation is the home of Mental Health Awareness Week.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Apply via Website'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 9am on Monday 16th June, however we reserve the right to close this vacancy early. We will be carrying out interviews on a rolling basis for suitably strong candidates, so we encourage you to submit your application as early as possible.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.

We look forward to hearing from you!

A Bit about Us:

WellChild is the national charity for seriously ill children. Our vision is for every child or young person with complex medical needs to be thriving at home. Through a UK-wide network of children’s nurses, home and garden transformation projects and family support services, WellChild, who have Prince Harry, Duke of Sussex as its Patron, exists to ensure this growing population of children and young people have the best chance to thrive at home and in their communities.

WellChild is part of the Digital Services Consortium, a coalition of 12 charities and similar organisations all focused on driving digital inclusion for disabled or seriously ill children, young people and their families across the UK.

The Digital Inclusion Programme is a new project at WellChild with the aim of providing equipment and digital skills training to families who have children with complex medical needs, specifically targeting harder to reach and diverse families. Being digitally excluded has a negative impact on people’s access to health care and social engagement and this newly created and exciting role will make a real difference to the lives of those supported.

What we are looking for:

We are seeking an empathetic, enthusiastic, and self-motivated person to join our friendly and supportive team as a Digital Inclusion Officer to work directly with charity beneficiaries - parents and carers of children with complex medical needs who are digitally excluded.

Purpose of the role:

This is an exciting new role at WellChild, and the Digital Inclusion Officer will be vital to the success of this project, helping to shape it from the very beginning. This opportunity will see you delivering and facilitating targeted outreach and digital inclusion support, including training and workshops to those harder-to-reach and digitally excluded families helping them improve their digital skills. This will be achieved through development and provision of training utilising Good Things Foundation’s ‘Learn My Way’ resources enabling these families to become digitally included and supporting them to engage with our parent carer community – The WellChild Family Tree.

This will be achieved by networking with community organisations, services and groups with a particular focus on those harder-to-reach and digitally excluded families. This role is also an opportunity to develop a new volunteer programme for digital champions to help feed into and grow this new service area ensuring our digital inclusion offer is sustainable in the long term.

The Digital Inclusion Officer will also be responsible for developing ways to provide ongoing support to the service users, encouraging and supporting them to join our parent carer community, or working with the wider family team to create new tools to connect these families, reducing their isolation and providing them with peer support, guidance and opportunities to take part in activities and events offered through our WellChild Family Tree.

Working within the Families Team as part of the broader Programmes Team and reporting to the Family Programm Manager, this role will lead the development and delivery of our digital inclusion project.

There are three key parts to this role:

Outreach and identification of families – working with WellChild staff, external organisations and stakeholders to design and deliver ways to identify and recruit digitally excluded families to the programme so they can become digitally included and access much needed support and guidance.

Development and delivery – using a user-led, test-driven approach to shape WellChild’s digital inclusion offer to deliver, facilitate and coordinate support and workshops providing targeted training to improve digital skills to harder-to-reach groups. This will also include the provision of equipment and data enabling these groups to be digitally included.

Sustainability and engagement – Monitor and evaluate programme’s success and identify ways to ensure the digital inclusion programme can develop as a sustainable service by developing a network of volunteer champions to support the programme delivery, promotion and engagement of service users. Working with wider teams to create resources and connect families to our parent carer community – The WellChild Family Tree.

You will also be expected to help identify case studies that can be used to promote the work of the charity, whilst monitoring & evaluating activities and engagement, producing reports as necessary. Throughout your work you will embed safeguarding processes and policies to keep families safe.

You will be able to:

• Demonstrate recent experience in supporting vulnerable people.
• Demonstrate the ability, skills and/or experience delivering digital inclusion training, developing and shaping content to the needs of the service user.
• Build and sustain valuable relationships with our families so they feel engaged and supported from the moment they access support including those from harder-to-reach and diverse groups.
• Provide digital skills training to families enabling them to confidently become digitally included whilst identifying any additional requirements for data, equipment or assistive technology.
• Develop and network with key organisations/groups/services to build relationships and identify service users.
• Support and work with the Family Programme Manager to maximise strategies to grow the programme, including increasing our WellChild Family Tree membership base to include harder-to-reach and more diverse families.
• Recruit and support volunteers to sustain and enhance the digital inclusion programme.
• Demonstrate excellent attention to detail and ability to adapt to the needs of a new and growing service.
• Demonstrate commitment and ability for strong team working.
• Effectively prioritise and work calmly under pressure.
• Collaborate with other teams across the organisation such as Comms & fundraising to maximise promotion for the programme.

You will ideally have:

• Digital inclusion experience and/or knowledge to develop and deliver WellChild’s digital inclusion programme including monitoring and reporting.
• Proven ability to engage with families, children and young people in a sensitive and effective manner.
• Experience planning and delivering digital skills workshops and identifying new locations for groups/sessions
• Demonstrate experience and/or knowledge of the Learn My Way digital training resource or similar platforms.
• Experience planning and delivering outreach programmes.
• Experience recruiting and working with volunteers
• A passion for working with families with children who have complex medical needs.
• A desire and commitment to improve digital skills and therefore family’s ability to thrive at home, reducing isolation and improving their emotional resilience.
• Strong communication and organisational skills
• You will have experience using Client Management Systems
• A competent Microsoft Office user
• A full UK driving license and the ability to be able to travel throughout the UK in order to deliver the requirements of the project.

For an informal chat and more details about the role please feel free to contact Catherine Davies, Family Programme Manager.

What we can offer:

• Competitive salary £29,821 pro rata
• 23 days holiday on appointment rising to 27 days plus 8 bank holidays (pro rata)
• Stakeholder Pension Scheme from appointment
• Employee Assistance Programme
• TOIL for out of hours work

Other:

This is a part-time fixed term role (until 31st May 2027).

This role will require regular UK based travel in order to deliver the requirements of the project.

*Whilst our office is in Cheltenham, we offer a mix of home working/office working for all staff which can be discussed on an individual basis depending on the role and where the successful applicant lives.

There will also be some travel to meetings and events required that might fall outside of normal working hours.

Equal Opportunities:

At WellChild, we celebrate diversity and recognise the value it brings to our organisation. We believe that diverse perspectives lead to innovation, creativity, and better decision-making. As such, we match charity needs with skills and experience of candidates and actively seek candidates from various backgrounds irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to fostering an inclusive workplace and take pride in ensuring that everyone feels welcome, respected, and empowered.

Safer Recruitment:

WellChild is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check relevant to the requirements of the role. For this role that will involve a basic disclosure.

Use of Curriculum Vitae (CVs)

Our policy is to recruit our employees on the basis of their suitability for the work to be done. An application form allows us to compare individuals based on like for like information and as such we do not accept a CV unless accompanied by a fully completed application form.

Salary bandings:

* Our policy is that we show candidates the full salary band for the role they are applying for, all appointments will be made at the start of the salary range, successful candidates have the opportunity to move up the scale over time. Progression up the salary range is reviewed on an annual basis and subject to individual performance and affordability.

How to Apply:

Application forms can be found on our website

Recruitment Timetable:

Application deadline: 15th June 10am

Interview location: Cheltenham Office

**Applications will be reviewed on a rolling basis**

Queries:

If you have a query regarding the recruitment process, require additional information, or would like to arrange an informal discussion about this role, please contact Johanna Waltho, HR Manager.

Retention of Personal Information:

Please see our Privacy Statement which can be found on our website

**Please note that we can only accept applications from individuals with the right to work in the UK. We are unable to sponsor working visa applications.**

Role Summary

You will work as part of the Corporate Services Directorate, which provides critical business support functions to enable PSVT to operate effectively, achieve its corporate priorities and meet statutory regulatory requirements. PSVT’s mission includes creating an inviting place for people to live, work and visit’; you will champion best practice and ensure that PSVT delivers continuous improvement to support this mission and be a brilliant place to work.

The People & Business Support Officer is a key point of contact for employees; you will therefore be approachable, trustworthy and reliable. With support from external HR consultants, you will provide advice and guidance to staff and line managers to deal correctly and confidently with a range of issues. You will also provide support to PSVT’s volunteer workforce. A strong sense of integrity is critical to the role.

PSVT is a diverse business with ambitious plans; you will be a flexible and self-motivated individual, able to respond to change, identify priorities and take appropriate action. You will have the ability to keep several workstreams running at once. You will have an eye for detail, and a commitment to keeping up with current legislation and best practice.

Key Accountabilities

1. Develop and maintain robust internal policies and procedures, ensuring these are effectively communicated, implemented, and consistently observed across the organisation.

2. Maintain accurate records with integrity and appropriate control of data, analyse and report to the Leadership Team in a timely manner.

3. Facilitate best practices in recruitment and retention, supporting and empowering line managers in administrative processes such as performance management, training, annual leave, and sickness absence. Ensure internal procedures run smoothly while liaising with external HR consultants for complex or compliance-related matters.

4. Handle HR and staff issues sensitively and confidentially. Escalate complex or legal matters to external HR consultants, ensuring appropriate expertise is applied.

5. Ensure legal compliance by liaising with external consultants, staying informed on employment legislation and best practices. Provide internal guidance to the Leadership Team while proactively coordinating with consultants on specialised HR matters.

6. Be at the forefront of PSVT’s commitment to Equity, Diversity & Inclusion, embedding these principles into internal HR processes and fostering an inclusive organisational culture.

7. Advocate for workforce wellbeing by supporting internal initiatives, facilitating access to relevant resources, and engaging external consultants for specialist wellbeing support where necessary.

8. Champion PSVT’s internal communications, driving staff engagement and input as part of the Employee Engagement Group

9. Support the business as required, including monitoring the complaints process and providing holiday/absence cover for Reception.

10. Maintain log of GDPR issues and notify any reportable breaches

11. Carry out duties in a manner that reflects PSVT‘s values at all times.

12. Undertake any further duties determined as reasonable and necessary in the fulfilment of the role.

Person Specification

• Excellent organisational and administrative skills
• Proactive and self-motivated with a desire to ‘see it through’
• Proficient in Microsoft Excel, Word and Outlook software, and with a good understanding of IT systems
• Attention to detail; able to analyse information, investigate causes and recommend solutions.
• Excellent written and verbal communication skills
• Strong interpersonal skills: the ability to work well with others and able to influence across the organisation

• At least 2 years’ experience in a role with a similar level of responsibility

All PSVT staff must meet the following Core Competencies:

Customer Focus Through provision of excellent customer service, ensures the Customer is at the heart of everything we do.

Teamwork Works collaboratively across the organisation to achieve PSVT’s goals and objectives.

Making things happen Has a ‘can-do’ attitude to the role and identifies solutions to maximise performance in a timely manner.

Role Model Represents PSVT at all times, and acts in manner that is professional, courteous and helpful.

All staff are expected to adhere to PSVT’s values:

• Respectful
• Collaborative
• Progressive
• Genuine