Advice and information officer jobs

Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As our Project Coordinator, based in Wales, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're self-motivated and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:

"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role and hear from our Chief Executive about our charity's ambitions in our Applicant Information Pack.

Person specification 

WE ARE LOOKING FOR SOMEONE WHO:

• Has a passion for our cause.
• Is fully committed to equality, diversity, and inclusion.
• Is self-motivated.
• Has excellent attention to detail.
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
• Has a flair for developing great relationships, particularly with schools and colleges.
• Is proactive and tenacious, able to seek out new opportunities and remain resilient.
• Is creative and likes coming up with new ideas.
• Is ambitious for themselves and for the charity.
• Has high computer literacy.

DESIRABLE:

• Experience within educational settings or working with young people in Wales.
• The ability to communicate in the medium of Welsh.

ESSENTIAL:

• Based in Wales.

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

The Volunteer Engagement Manager will manage a range of volunteers and support groups, and support staff across the charity to ensure volunteers are recruited, trained and managed effectively

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: 15 May 2025

We are looking for a passionate and empathetic individual who has the skills, knowledge and experience in coordinating casework and undertaking reporting of data to stakeholders. The IPO will undertake and be responsible for a range of administrative functions to advance and simply casework flow under the Sub-Regional Immigration Advice Service (SIAS) project. The IPO must have the ability to communicate effectively with referring agencies and stakeholders on a regular basis. The IPO will organise and present data to funders and others on behalf of NKLC. The IPO would have a good general understanding of Legal Aid casework, and the regulatory obligations set by the SRA and IAA.

The IPO will work closely with the Immigration Supervising Solicitor (ISS), Director and general admin team to progress and maintain the SIAS project. The IPO will manage referrals, liaise with the immigration team, and undertake a variety of administrative functions to maintain and resolve associated issues within the immigration department. Where appropriate, the IPO will arrange appointments, attend triage sessions off-site and liaise with referring agencies to ensure that caseworkers can advance casework as efficiently as possible.

Whilst the post is open to all, we are particularly keen to attract candidates who are from backgrounds currently underrepresented by the law and who have experienced some of the issues many of our client’s face.

This is a new role within the communications and engagement team, with responsibility for helping our members to campaign and secure improvements to regional transport accessibility. The role is part of our work to achieve justice in society, where disabled people’s voices are amplified, and our message is heard and acted upon.

You will work across the north of England, mirroring the regions covered by the Sub-national Transport Body ‘Transport for the North’. You must live in this region to apply and undertake this position.

You will collaborate with Transport for All members, disabled people’s organisations, and civil society organisations, bringing disabled people together to share our views on accessible transport and make change. Where campaigning is already taking place, you will work alongside it, offering resources and practical support as desired.

You will need to stay abreast of transport developments in your region, and work closely with other teams to share your insights. This will ensure local disabled people’s experiences guide the national agenda.

Key responsibilities

1. Planning and development (10% of time)

· Plan regular activity across your region, considering staffing, budget, and wider organisational requirements

· Help to develop and deliver Transport for All’s membership offering, community building and local campaign support

· Keep Transport for All’s CRM and records up to date

· In partnership with your manager, create systems to monitor objectives against funding and organisational targets and prepare reports to evidence progress against these

2. Communication and community building (50% of time)

· Build relationships with local members, campaigners, disabled people’s organisations, groups and forums

· Represent Transport for All at meetings and events, including giving presentations on our work

· Organise and deliver regular member meetings online and offline, providing space for people to connect, share transport accessibility news and plan and progress campaigns

· Contribute and commission member content for the member newsletter, website, and social media

· Speak to the media and develop and grow a network of local members willing to train as spokespeople for meetings and media interviews

· Promote and grow a diverse membership in your region

· Ensure members can take part in paid opportunities via the training, research and consultancy team

3. Policy influencing and campaigning (30% of time)

· Maintain awareness of the policy agenda for your area

· Keep abreast of transport issues local members are experiencing

· Act as a conduit between members, the Insight and Advice team, and the Policy, Public Affairs and Campaigns team

· Work collaboratively with the Policy, Public Affairs and Campaigns team to form and maintain relationships with key regional stakeholders

· Coordinate responses to regional transport consultations in line with Transport for All positions, coordinating contributions from members, and giving guidance to members who wish to respond individually.

· Bring together and support members and campaign groups to influence local policy through local or national Transport for All campaigns. This could mean you will:

o Support members with campaign planning

o Provide practical support eg booking venues and access support for meetings, coordinating emails to local members

o Give guidance on technical aspects of transport policy

o Attend meetings with decision makers alongside campaigners, and representatives from the Policy, Public Affairs and Campaigns team

o Publicise campaigns in local media

o Document campaigners’ experiences for others to learn from eg via website pieces or commissioned blogs

· Contribute to Transport for All’s understanding of overarching issues and contribute to national campaign planning.

4. Insight (10% of time)

· Share information about the Transport for All advice-line with members and the disabled community in your region

· Give updates on regional transport changes to the Insight and Advice team to support accurate advice giving and regional casework

5. General (at all times)

· Undertake any other tasks, duties or projects which may arise from time to time which are in line with the general level of this post and as instructed

· Undertake occasional evening and weekend work as required, and take responsibility for arranging time off in lieu with your manager

· Line manage and supervise members, contractors and staff as required

· Work within the Social Model of Disability

· Work in adherence to Transport for All’s values and staff policies

· Maintain confidentiality

· Attend staff meetings as needed

Skills

We’re looking for someone who:

1. Understands transport accessibility barriers for disabled people, this may be from personal experience

2. Lives in, and has knowledge of, the Transport for the North region, including political and/or transport structures

3. Is confident representing an organisation and building and managing external relationships

4. Has experience of working collaboratively to mobilise campaigners, including running meetings or events

5. Has a track record of securing change through campaigns, activism, public affairs or political influencing

6. Has versatile written and verbal communication skills, including listening skills

7. Can demonstrate excellent teamworking skills with the ability to work flexibly and collaboratively across a remote organisation

8. Is committed to, and understands, the social model of disability, and disability justice

We particularly welcome applications from disabled people. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments.

Why choose us?

Transport for All is a disabled people’s organisation. Almost all of our team and trustees have lived experience of impairment or chronic illness.

We’re committed to understanding and respecting each other's access requirements. Accessibility is embedded in our systems and ways of working, and wellbeing is our focus.

Join us as a Corporate Partnerships Officer! Support our ambitious plans to expand corporate funding by nurturing and developing relationships with local businesses. Facilitate and support engaging events, manage our corporate membership scheme, develop, and produce compelling communications to inspire support. Ideal candidates are proactive, team-oriented, and possess strong communication skills.

The Corporate Partnerships Officer will play a crucial role in supporting the Corporate Partnerships Manager and the wider Fundraising Team helping to secure income and support from both existing corporate members and prospective businesses across our three counties. This position is integral to the Trust's ambitious plans to expand corporate funding over the coming years. You will help to nurture new and existing relationships with local businesses and strive to grow corporate income for the charity.

In this role, you will take an active part in developing and facilitating a range of events and activities designed to engage local businesses with the Trust's mission and work. Your responsibilities will include the administration of our corporate membership scheme, ensuring the accurate recording of income and information, and maintaining our internal database to the highest standards. You will also be responsible for producing high-quality and compelling communications to raise the profile of the charity and inspire current and prospective members.

While experience in fundraising, sales, or relationship management is beneficial, we are looking for a proactive and enthusiastic individual with excellent communication and customer service skills and a collaborative, team-oriented attitude.

Part time hours (30 hours) for this role, may be possible.

Type of Contract: Permanent

Hours: Full Time - 37.5 hours per week

Interview Date: Tues 20th May 202

About The Role
You will be working in a collaborative, fast-paced and creative environment and will play a key role within our Engagement Team to strengthen Youth Music’s relationships with individual givers. This role will focus on engaging individuals to support our mission, managing relationships with community supporters, and delivering strategies to enhance community fundraising and individual giving.

About You

You are a motivated and relationship-driven individual who is passionate about music and making a difference. You will have a strong ability to engage, motivate and influence prospective and existing individual givers, a strategic mindset for fundraising and supporter engagement, and excellent stewardship skills. Your ability to build lasting relationships with our donors and community fundraisers will be key to your success in this role.

Key Responsibilities 

• Create and execute a strategic plan for growing community fundraising and individual giving, and monitor and evaluate the impact of this.
• Take ownership of Youth Music’s guestlist donation initiative, securing gigs to add an optional donation in aid of Youth Music.
• Support the Philanthropy Lead in cultivating major donor relationships and co-investment opportunities with charitable trusts and foundations. 
• Support the Ambassador & Supporter Engagement Manager and Philanthropy Lead with administration of onboarding Youth Music advocates and Change Makers.
• Lead on the administration and organisation of community fundraising events/activities. You will support challenge event participants with their fundraising by liaising with them before and after events, ensuring they feel prepared and have the Youth Music resources they require.
• Work with the Communications Team to make the most of the exciting communications opportunities that exist in the run-up to, during and after fundraising activities and events - including helping to collect, create and distribute photos, videos, news stories, interviews and social media posts.
• Lead on Gifts in Wills and Legacy Giving.
• Manage our fundraising reconciliation, carefully producing donation reports and logging donor information on Salesforce.

Other roles will include supporting the Engagement team with an array of day-to-day tasks such as:

• Provide supporter care; taking and responding to supporter enquiries via phone, email or post.
• Work on securing gifts, raffle prizes and other sponsorship to elevate community events and fundraisers.
• Manage the fundraising enquiries inbox and be the first point of contact for receiving donations and giving advice on how to fundraise for Youth Music.
• Contribute to Youth Music’s media channels to promote and support campaigns and events.
• Update Salesforce with accurate information about all donations and fundraising activities, and support others in its training and use. 
• Ensure that all fundraising processes are compliant with GDPR regulations and Fundraising Regulator practice.
• Keep up to date with trends in community fundraising, corporate fundraising and charity events.
• Attend evening events as required, including potential travel and overnight stays. 
• Be proactive in identifying opportunities for learning and professional development to ensure excellence and continuous improvement.
• Represent Youth Music at events.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
• Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.

Person Specification

Minimum Criteria

• Two years experience of working in a fundraising/similar role.
• Experience identifying and securing new supporters and managing existing donors.
• Experience monitoring, evaluating and reporting against strategic growth plans.

Other Essential Criteria

• Community fundraising events/activities administration experience. 
• Have experience in Gifts in Wills and Legacy Giving.
• Experience using Salesforce or other similar platforms. 
• You’ll be a great people person, able to engage with members of the public enthusiastically and empathetically. 
• You’ll have excellent research skills and careful attention to detail.
• You’ll have a good understanding of the Fundraising Regulator and the Code of Fundraising Practice. 
• You’ll be a team player.
• You’ll be methodical and well organised.

Desirable Criteria

• Experience in a youth or music-oriented organisation. 
• Understanding of the music education and/or music industries landscape.
• Passion for music and interest in its benefits for young people and society. 

Operations Officer 

Location: Home-based, with a minimum of every other week travel into our London Office (Islington)

Responsible to: Governance, HR and Operations Manager 

Responsible for: N/A 

Salary: Point 27-30, £30,116- £33,083 (a London Allowance will be applied to employees who live in London) 

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure. 

Hours: 35 Hours per week 

Job type: Permanent, subject to funding.

Benefits:  

• Friendly and collaborative working environment

• Remote working 

• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 

• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 

• Enhanced maternity, adoption and paternity pay 

• Occupational sick pay depending on length of service and pro-rata for part-time employees.

• Access to Employee Assistance Programme 

• Access to staff discounts

Closing date: 9th May 2025 

Interviews to take place: Monday 19th May 2025. These will be held via Microsoft Teams.

About the role:

Respect is looking to expand our Operations team with this new Operations Officer role. We’re looking for someone with demonstrable experience in scheduling meetings, HR administration, and coordinating internal and external correspondence with a variety of stakeholders. You must have a strong understanding of GDPR and Microsoft packages and be able to prioritise a busy workload in a fast-changing working environment. Ideally you will have some previous experience of minute-taking as well as inventory and supply management.

About you:

• Experience of administrative support in the above areas  

• Demonstrate a commitment to – and understanding of – the values, aims and objectives of Respect 

• Ability to handle sensitive information, and work with discretion 

• Commitment to policies that advance equity, diversity and inclusion practices 

• Ability to use your own initiative as well as part of a team 

• Be a problem solver, with an eye for efficiency and collaboration 

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

Please visit our website for a full job description and person specification, where you can find and complete the application form and equalities monitoring form.

Please ensure that all application submissions are submitted in Word Document format only. 

Successful applicants must reside in the United Kingdom. 

We would particularly welcome applications from people from a wide range of backgrounds and across all protected characteristics1, particularly people from the following under-represented groups on our staff team:

• Black and minoritised people 

• Deaf and disabled people 

We would also warmly welcome an informal chat about the role, if you are interested but unsure whether you meet the requirements or would be suitable. 

About us

We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients. 

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.

The role

NEA has an exciting opportunity for a Training and Education Officer to support with the delivery of our accredited training and qualifications to stakeholders across the United Kingdom as well as develop and deliver our expanding education programme nationwide.

You will work across both the training and education teams to develop and deliver training courses and education workshops to frontline workers, volunteers and young people from a wide range of organisations, including local authorities, housing associations, voluntary and community groups, and commercial organisations.

Our training courses and workshops cover key issues associated with fuel poverty, fuel debt, affordable warmth, low-carbon technologies and practical energy efficiency advice. You will work alongside the training team to develop, design and deliver these engaging online and face-to-face courses and qualifications.  You will act as an examiner for all NEA qualifications, assist in the development of future assessment-based qualifications; and have the ability to identify new opportunities for training and assessment product development.

You will work closely with the existing education team to enhance the current education provision of the charity; you will develop and deliver education sessions in line with programme and funding needs. Delivery will include both Primary and Secondary school sessions as well as bespoke education sessions for care leavers, young carers, youth offenders and children soon to be attending university or college.

We are accepting applications from across the United Kingdom however, we are particularly interested in hearing from applicants in the Midlands, Yorkshire, and the North-East of England.

What you will need to succeed

You will possess a relevant training or education qualification and have recent, demonstrable experience in delivering adult training and or primary / secondary school sessions. Ideally, you will also bring experience in one or more of the following fields: energy, community development, debt or money advice, consumer issues, or housing.

With excellent communication skills and IT skills, you will be adaptable and bring a lot of energy to the team.  You’ll be brimming with ideas and enthusiasm and have a passion to deliver training and education to people from diverse backgrounds and the desire to make a positive difference to people’s lives.

You will be expected to deliver training and education sessions depending on organisational need, as well as occasionally delivery in wider England and Wales. This will require overnight stays and flexibility on the part of the post holder.

The role of Training and Education Officer will be part of the Development and Partnerships Directorate and the postholder will report to NEA’s Training Programme Delivery Manager.

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria. 

We are offering:

• £31,068 - £35,836 (Points 18 -25) (plus £3,300 London Weighting if applicable). New appointments are usually made at the starting point of the scale.
• 11.5% non-contributory pension.
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.

The closing date for applications is Tuesday 06 May2025 at 12 noon.  Interviews will be held Wednesday 21 May 2025.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Please note CVs will not be accepted as part of the application process.  No agency or advertising enquiries please.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511.  Company Registration No:  01853927

Are you a charity leader with a passion for promoting and supporting breastfeeding across the UK?

A unique opportunity has arisen within a national breastfeeding charity to lead the organisation through an exciting new phase of development.

The Association of Breastfeeding Mothers (ABM) is looking for an inspiring and dynamic new chief executive in our first ever paid leadership role. This role will bring together trustees, staff and volunteers to build and develop the work of the charity in pursuit of our vision:  to create an environment where women and families are supported to have a positive breastfeeding experience, and lactation is valued.

You will have significant experience in a leadership role within a charity or healthcare setting, and will lead on the implementation of our new organisational strategy. The CEO will provide both strategic leadership and operational management, and develop a sustainable income generation plan to secure the long-term future of the charity.

As the public face and spokesperson for the organisation, you will have excellent communication skills, along with the broader skills and experience needed to collaborate with a diverse and complex volunteer team.

The ideal candidate will have a strong commitment to the ABM’s ethos and values and solid experience in a senior leadership role.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Complaints & Compliance Administrator’ to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model.

Job purpose:

To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads.

The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes.  The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team. 

To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division.  To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed.

The successful candidate must have:

• A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.
• Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.
• Strong organisation skills and attention to detail to ensure delivery of high-quality work.
• Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.
• Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.
• Excellent levels of computer literacy including Microsoft Office applications. 
• Knowledge of compliance related subjects.
• Willingness to attend training where relevant.
• Independent and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.
• Experience of complaints resolution or customer facing role.
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.
• Previous experience of working within humanitarian and development (third) sector is an advantage.
• Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.
• Demonstrates the flexibility and energy that is required for self-management and prioritising workload.
• Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.
• Willingness to travel within UK and internationally.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Location: Flexible

Salary: Grade 4 - £34,085 per annum

Full time: 37.5 hours per week

Contract: Fixed term until end of March 2026

Closing date: Monday 12th May 2025 at 11.30 pm

Are you a marketing professional looking for your next move? We have an exciting opportunity to join Shelter and our fight for home – you could soon be making a real difference to people affected by the housing emergency.

About The Role

You will promote and market our Services for Professionals products such as Training and Consultancy services and our Expert Housing Advice Service, using a variety of methods including email, direct calls, webpages, social media. You will support the Marketing Manager to implement the marketing strategy and develop implementation plans.

About You

You will have substantial experience and understanding of marketing techniques, with excellent communication skills and an understanding of writing for professional audiences. Strong IT skills will also be needed, including practical experience of working with back - end web content applications, email marketing and campaign management systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

The team are multi disciplinary and deliver various second tier services such as training in housing and homelessness prevention and projects to support frontline staff to secure positive outcomes for their clients. We work closely with colleague in the Legal team, Learning and Development, Business Support and Telephone and Online Advice Services.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We work together to achieve our shared purpose

Any applications submitted without a supporting statement will not be considered,

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Advocacy and Mobility Services Manager

Reporting To: Executive Director of Services 

Salary: £46,335 pro rata

Hours: 21 or 28 hours per week

Location: Hybrid with one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

AFK is a national charity helping young disabled people develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills training and organise work placements across North London.

At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25. The Advocacy and Mobility Services Manager leads this service.

Overall Job Purpose

To develop and manage AFK’s Mobility Service including overseeing the progress of funding applications for mobility equipment, managing the waiting list and ensuring a quality service to our beneficiaries. The Advocacy and Mobility Services Manager will be responsible for providing advocacy support, enabling applicants to secure equipment from statutory services, where appropriate. They will also manage the maintenance and reallocation of AFK-owned powerchairs.

Working Conditions

The post is 21 or 28 hours a week, normally between 9am and 5pm. (We are Hybrid working organisation with 1 core day in the office and 2-3 days working from home, with core hours between 10am and 4pm).

The post holder may be expected to work some evenings and weekends as required by the job.

AFK operates a No Smoking policy.

Working Relationships

Line Manager to the Fundraising and Mobility Officer

Close working relationships with mobility equipment suppliers

On a day-to-day basis there will be regular contact with beneficiaries and their families, mobility equipment suppliers and health professionals, as well as Service Delivery and Fundraising Managers.

On-going contact with grant giving organisations and associated bodies.

Principal Responsibilities

1. To develop policies to support the direction of AFK’s Mobility Services, in relation to criteria for funding equipment, guidance on managing the waiting lists and the provision of loaned/ beneficiary owned equipment etc.

2. To identify applicants for mobility funding who could access statutory funds. To provide advocacy support to those families including submitting formal letters of complaint to NHS Trusts and/or taking legal advice. To monitor savings to the Mobility budget, as a direct result of advocacy intervention.

3. To ensure the mobility equipment budget is spent appropriately by developing and implementing funding criteria, negotiating competitive rates with suppliers, encouraging families to consider a range of options for high end equipment and ensuring statutory services support funding where appropriate.

4. To line manage the Fundraising and Mobility Officer to enable her/him to progress applications for mobility grants, from initial enquiry to order and delivery of equipment.

 5. To provide AFK’s Fundraising and Communications teams with data and feedback from families and to identify potential case studies.

6. To support selected applicants with individual fundraising, including applying to Trusts and charities and writing to businesses.

7. To monitor the funds raised by AFK’s individual fundraising activity.

8. To keep abreast of changes in the field for example: developments among competitors and pricing in the market; progress of the NHS England wheelchair campaign; and changes to Clinical Commissioning Groups’ criteria.

9. To provide families with information to enable them to make a decision about whether to apply for funding.

10. To liaise with other grant giving charities to keep up-to-date with changes in the field and to ensure part funding is provided effectively.

11. To ensure AFK’s equipment grant application form is clear and up-to-date and that the process is managed in a timely and efficient way.

12. To oversee the development and maintenance of systems for recording the grant application process.

13. To manage the maintenance and repair of loaned powerchairs, developing procedures for reallocating chairs and/or passing ownership on to beneficiaries.

14. To supervise the Fundraising and Mobility Officer to develop systems for monitoring and reporting on maintenance expenditure.

15. To undertake other relevant responsibilities as required by the Executive Director of Services.

First Interviews: Friday 23rd May (also Thursday 22nd May, if necessary) online

Second Interviews: Tuesday 3rd June in person

Salary: £85,000

Location: Hybrid (Birmingham City Centre; minimum one day in office per week)
Hours: 37.5 hours per week, Monday–Friday
 

About Auriga Services

Auriga Services is the commercial arm of Evnia Charitable Trust, a registered charity. For over 20 years we’ve designed and delivered grant-management, welfare-advice and social-value programmes that genuinely improve the lives of vulnerable people and households in poverty. As a public-benefit entity, all surpluses are reinvested to support those in need, making Auriga unique in the marketplace.

Role Purpose

We have been through significant growth over the past few years, and our operations have become more complex, which is why this new role has been created. As a member of our Executive Team, the Director of Client Partnerships will report to both the CEO and the Board, with responsibility for driving commercial growth and operational excellence across our partnership management, business development and service-delivery functions. You will ensure our expert advice and grant-management services are delivered efficiently and innovatively, maximising value for both clients and beneficiaries, so we become not just a trusted supplier but a strategic partner.

Key Responsibilities

• Strategic Growth & Development:
  • Devise and execute strategies to grow income targets by an agreed percentage per annum.
  • Identify and secure new partnership opportunities to diversify revenue streams.
• Operational Excellence:
  • Oversee circa 55 FTE across partnership management, operations and business development.
  • Reduce cost to serve through streamlined processes and technological integration.
• Team Leadership & Development:
  • Line-manage Partnership Managers (x2), Head of Advice Services, Head of Service Delivery and Head of Business Development.
  • Foster a culture of collaboration, continuous improvement and high performance.
• Client Relationship Management:
  • Act as primary ambassador for key clients, handling escalations and strategic discussions.
  • Elevate Auriga from supplier to trusted strategic partner.
• Technology Integration:
  • Collaborate with Head of IT to embed new digital tools and data-driven decision-making.
• Financial Stewardship:
  • Own budgets for client-partnership operations, monitoring performance and re-forecasting to meet targets.
• Performance Tracking & Reporting:
  • Establish and report on KPIs for growth, efficiency and client satisfaction to the CEO and Board.

About You

• Proven senior-leadership experience in client management, partnerships or business development (charity / not for profit sector desirable).
• Strong entrepreneurial skills, with a demonstrable track record of driving commercial growth and operational efficiency.
• Strong financial acumen and experience managing multi-million-pound budgets.
• Excellent strategic-thinking, analytical and relationship-management skills.
• Familiarity with digital transformation and technology-enabled service delivery.
• Outstanding communication skills with the ability to influence at Board level.
• Right to work in the UK (no visa sponsorship provided).

Why Join Us?

• Purpose-Driven: Make a direct impact on reducing poverty and hardship.
• Charity-Owned: Join a commercially minded team with genuine social values.
• Executive Influence: Report directly to the CEO and shape organisational strategy.
• Hybrid Flexibility: Balance home and office working in Birmingham’s city centre.

If you would like to apply for this role, please send an CV and a brief covering letter explaining your interest and suitability in confidence to Jenny Hills at Harris Hill, via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.

Closing date for applications: Monday 5th May 2025

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Position: HR Officer - Recruitment and Administration
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

As the HR Officer you’ll be responsible for providing an efficient, friendly and high-quality HR and recruitment service to our amazing internal customers across the organisation.

You’ll also be undertaking general HR support and provide cover for colleagues within the HR Operations team as and when required.

Your responsibilities will include:

• Liaising with our managers regarding recruitment and advertising agencies
• Compiling and issuing application recruitment packs, arranging interviews
• Maintaining our database to monitor vacancies and applications (to be replaced by the new ATS)
• Updating recruitment pages on the MS Society website
• Processing new appointments (including completing all required pre-employment checks) and changes to existing employment contracts using established templates
• Responsible for keeping the HRIS updated and ensure that all employee information is added / updated accurately on a timely basis
• Responsible for maintaining appropriate paper and electronic records including ensuring that records are compliant with relevant legislation and records management policies
• Processing probation and other documentation
• Supporting with pay and benefits administration
• General admin support as required

You’ll have:

• Experience working in an administrative capacity within HR
• Experience of working within recruitment
• Experience using an HRIS
• Excellent customer service skills
• Exceptional attention to detail
• A demonstrable commitment to collaborative team work
• A demonstrable commitment to inclusive working, ensuring equality and valuing diversity

Closing date for applications: 9:00 am Sunday 11th May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.