Advice and information volunteer roles in central london, greater london

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period

Citizens Advice Lewisham (CAL) delivers free, impartial and confidential advice to those who live, work or study in the London borough of Lewisham. We are looking for a new Trustee with senior charity leadership experience to join our committed Board. 

What you will do

·  Bring senior‑level charity insight to Board discussions on strategy, governance, risk and organisational effectiveness.

· Participate in Board meetings (one evening a quarter in Lewisham and/or online) and, where possible, contribute to a committee or time‑limited project.

What you bring

· Essential: Senior leadership experience within a charity (for example Chief Executive or Executive Director, Director, Head of Service or equivalent).

· Strong governance awareness and confidence interpreting and working with performance and risk information.

· Familiarity with charity finances and controls are a bonus.

What’s in it for you

· Make a tangible positive difference for Lewisham residents by ensuring the local Citizens Advice is sustainable and meeting the needs of the community. 

·  Contribute your skills and expertise to strengthen CAL’s governance and help expand our reach and impact as a local charity.

·  Work with a collegiate, values‑driven, engaged and inclusive Board and leadership team.

· Reasonable expenses reimbursed.

Closing date: 26 October 2025. 

Inclusion

We believe the strength of our board lies in the diversity of perspectives, ideas, and experiences that each member brings. We welcome people  from all backgrounds and particularly encourage applications from under‑represented groups, including people living with disability, LGBTQ+ and non‑binary people, and people from ethnic minority communities.

Volunteer Opportunities with Unique Support Hub: Asylum Support Team – Croydon & Crystal Palace Areas

Are you passionate about social justice, community engagement, and making a lasting difference in the lives of migrants and those seeking sanctuary?
We are seeking dedicated, compassionate, and experienced volunteers to join our Asylum Support Team in Croydon and Crystal Palace.

As part of this vital team, you will contribute directly to enhancing the wellbeing and experience of asylum seekers living in the community and those in Home Office accommodations. Your support will play a critical role in helping individuals navigate the complexities of the asylum process and build connections within their new communities.

Volunteer Roles Available

We are looking for individuals to take on a variety of essential roles, including:

• Community Activities Coordinator
  Organise and facilitate inclusive, engaging activities both within the reception centres and in the wider community to foster wellbeing, integration, and resilience.
• Advice & Advocacy Support Volunteer
  Provide one-to-one guidance on asylum procedures, support clients in understanding their rights and entitlements, and escalate cases where needed in collaboration with Migrant Help and AASC providers.
• Wraparound Services & Signposting Volunteer
  Assist asylum seekers in accessing crucial wraparound services including housing support, digital inclusion, mental health, education, and employment advice. 
  Provide effective referrals to legal aid solicitors and community organisations.

What We Offer Our Volunteers

• A volunteer allowance per visit
• Paid training sessions to equip you with the necessary skills
• DBS checks fully funded
• Continuous support and professional development
• The opportunity to work within a passionate team making meaningful impact in people’s lives

Who We’re Looking For

We welcome applications from individuals with:

• Lived or professional experience in migration, advocacy, or community work
• Strong organisational and interpersonal skills
• A deep sense of empathy, cultural sensitivity, and a commitment to social equity
• Availability for regular visits and engagements in Croydon and/or Crystal Palace

How to Apply

Please apply by submitting your CV and a brief personal statement by EMAIL  outlining your motivation and any relevant experience. Indicate clearly which role(s) you are most interested in.

Application Deadline: Rolling recruitment until positions are filled. Early application is encouraged.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Are you passionate about supporting people to improve their language and communication skills? Are you working towards a teaching qualification and looking to gain relevant experience? 

We are looking for new ESOL volunteers to support our qualified tutors in the classroom. Volunteers play a fundamental role in our classes. All of our classes are led by paid teachers, however, they are also often supported by volunteer teaching assistants.

Whether helping to set up the classroom, supporting participants during group work or offering support and advice on local services, the contribution made by volunteers in our classrooms is vital.

Skills/ experience

• CELTA or similar qualification is desirable
• Teaching experience is desirable

In return, volunteers will have the opportunity to:

• Gain experience of English language teaching in a community setting with a friendly team
• Gain support and advice on professional development for those looking to become an ESOL teacher

Most of our classes are held face to face in West London, with some having a blended / online learning approach with Zoom.

If you are interested please send your CV and cover letter via Charity Jobs and our volunteer coordinator will get back to you. Please let us know your relevant experience, availability and why you would like to support Nova.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Join us as a Cat Welfare Support volunteer and make a real difference to the lives of cats and their owners. Whether it’s taking cats to the vet, helping to maintain cat welfare standards, or supporting other volunteers to keep everything organised, your support will help us take care of more cats. Help us create a better life for cats and their families with your compassion and dedication.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

About us: GT Scholars is a charitable social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve aspirations. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds. 

What makes us different? We run tutoring, mentoring & career insight programmes that help our scholars, aged 11-18, discover their strengths, develop their mindsets and design their own futures.

There are many charitable organisations and social enterprises offering programmes to improve the life chances of young people. 

However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low income homes. 

We believe that all young people are gifted and talented, regardless of their background. 

Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for volunteer tutors that are passionate about making a difference in young people’s lives!

If you are an undergraduate or graduate, you could make a difference by joining us as a volunteer tutor. As a volunteer tutor, you’ll need to:

• Have a passion for helping children and young people

• Provide online one-to-one tutoring support for 1 hour week

• Build pupil confidence in English.

• Have strong subject knowledge (confident enough to tutor up to GCSE)

• Work collaboratively with other tutors and mentors

• Have a minimum of an undergraduate degree or be working towards this

Volunteer tutoring can be extremely rewarding and volunteers with GT Scholars benefit from:

• A flexible schedule - you can choose online tutoring hours to suit your schedule

• The chance to grow your contacts and meet like-minded volunteers 

• The chance to make a real difference in the life of a young person.

Additional information: We’re looking for tutors that can commit to a minimum of 2 academic terms of volunteering.

We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 3 years old.

Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Volunteer you will provide specialist support services for people affected by crime.

Why volunteer with us?

• Make a difference - you will volunteer directly with victims and/or alongside staff.
• Gain skills and experience - you will receive training on how to provide practical and emotional support.
• Join our community - you will be part of a large community of over 1,500 volunteers and staff.
• Beyond your role – attend one of our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

Volunteering with Victim Support in West Yorkshire

As a Volunteer in West Yorkshire you will:

• Be working on all crime types.
• Become trauma informed.
• Learn about the work of criminal justice agencies.
• Progress by specialising in specific crime types (e.g. Domestic Abuse, Sexual Violence, Hate Crime, Children and Young People, Homicide and Road Death, and Major Incident.)
• Community Engagement and networking opportunities.
• Be able to attend local volunteer team meetings
• Annual Milestone Awards.

What do we ask of you?

In order to join us as a Service Delivery Volunteer, you must:

• Be 18 years of age or over.
• Be able to volunteer for at least 3 hours per week, for at least 12 months.
• Undertake training over a 10-week period – this includes five virtual training days as well as completing a workbook and online learning modules.
• Undertake an enhanced DBS check & be part of the DBS update service.
• Be able to provide two satisfactory references.
• Have an active email address that you are comfortable using in order to engage with VS communications.

Expenses

• All Victim Support volunteers are entitled to out-of-pocket expenses incurred whilst volunteering, including travel and lunch.

Diversity Matters

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
• We are happy to make reasonable adjustments to support you through the application process.

Victory Afghanistan

Remote (must be based outside Afghanistan; UK or Europe preferred for time zone, but open worldwide)

Commitment: 6 hours per week through November 2025 (with the option to continue)

Compensation: Volunteer (unpaid)

About the Role

Victory Afghanistan is a US registered 501c3 charity based in Chicago, led by Afghan women and supported by more than 100 volunteers from 27 countries. We provide free online English education, mentoring and career pathways for over 850 Afghan girls and women who are currently banned from attending school or university.

We are seeking a highly motivated, strategic and entrepreneurial Career Pathways Manager to launch and lead a team focused on developing employment and internship opportunities for our senior students.

After completing our six level English programme and four semester mentoring course, students face three possible pathways:

1. Applying for international university scholarships abroad

2. Completing an online university qualification

3. Finding paid online work or remote internships — this is where you come in

Your role will be to build this pathway from the ground up, supported by a small team of Afghan volunteer project coordinators (each committing up to six hours per week). All are graduates or senior students from our programme.

You Will

• Develop a clear understanding of the online work landscape for Afghan women

• Explore safe and realistic income and internship pathways

• Identify potential partnerships with charities, NGOs, UN affiliates and socially responsible businesses

• Collaborate with Afghan project coordinators and our international leadership team

• Help shape long term systems for students to access paid work or meaningful career building experiences

Who You Are

• A committed professional with a background in charities, NGOs, international development, HR or social entrepreneurship

• Someone with excellent English and strong internet access

• Highly organised, adaptable and able to take initiative with limited resources

• Based outside Afghanistan (UK or Europe preferred for time zone, but open globally)

• A strong communicator with a sense of humour and a practical, solutions focused mindset

• Ready to commit around six hours per week through November 2025 (current semester)

Why Volunteer With Us?

This is a serious volunteer role in the middle of a humanitarian crisis. You will be helping to build something that could genuinely change the trajectory of a young woman’s life.

Victory Afghanistan is not just another charity. We are a global community of more than 100 volunteers from 27 countries, united in our mission to keep education alive for Afghan girls.

Interested?

Please send us a short message introducing yourself, your background, and why you are interested in this role. We will then arrange a conversation to explore fit and expectations.

We are a fast moving team made up of people from across the world. We are passionate, practical and committed to doing the most we can for the girls we serve. If this sounds like you, we would love to hear from you.

Would you like to volunteer in a customer facing role at RNIB's Product and Advice Centre in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our building the best possible experience when they come to us for information about our products and services. Visits to our Products and Advice Centre are a great way of customers finding out about the products and services that RNIB offers, and give customers the chance to try and buy products.

The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.

We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with people. Some experience of Microsoft Office and Excel would be great but is not essential.

The Product and Advice Centre team is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Product and Advice Centre. Volunteers are needed from 9.30am until 4:30pm.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Location

Region

• Greater London

Additional location information

• The Grimaldi Building, 154a Pentonville Road, London, N1 9JE. A five to ten minute walk from three nearby train stations: King’s Cross, Euston and St Pancras International.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Ability to use your own initiative
• Approachable & empathetic nature
• A welcoming and friendly nature
• Good Interpersonal Skills
• Microsoft Word, Excel and internet
• Willingness to work as part of a team
• Reliable, punctual and trustworthy

About us: GT Scholars is a charitable social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve aspirations. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds. 

What makes us different? We run tutoring, mentoring & career insight programmes that help our scholars, aged 11-18, discover their strengths, develop their mindsets and design their own futures.

There are many charitable organisations and social enterprises offering programmes to improve the life chances of young people. 

However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low income homes. 

We believe that all young people are gifted and talented, regardless of their background. 

Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for volunteer tutors that are passionate about making a difference in young people’s lives!

If you are an undergraduate or graduate, you could make a difference by joining us as a volunteer tutor. As a volunteer tutor, you’ll need to:

• Have a passion for helping children and young people

• Provide online one-to-one tutoring support for 1 hour week

• Build pupil confidence in Maths.

• Have strong subject knowledge (confident enough to tutor up to GCSE)

• Work collaboratively with other tutors and mentors

• Have a minimum of an undergraduate degree or be working towards this

Volunteer tutoring can be extremely rewarding and volunteers with GT Scholars benefit from:

• A flexible schedule - you can choose online tutoring hours to suit your schedule

• The chance to grow your contacts and meet like-minded volunteers 

• The chance to make a real difference in the life of a young person.

Additional information: We’re looking for tutors that can commit to a minimum of 2 academic terms of volunteering.

We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 3 years old.

BOARD TRUSTEE – COMMUNITY MEDIATION [TREASURER] 

Role: Charity Treasurer 
Reporting To: Board of Trustees 

Are you passionate about reducing community conflict? Do you have desire, skills and capacity to help to our small & mighty charity improve its financial administration, assist us in our fundraising efforts, and help us ensure that we continue providing our much-needed services to the local community? If you're skilled in charity fundraising and/or finance, we would love to hear from you.  Previous or current trustee board experience is not essential. 

ABOUT US 
Brighton and Hove Independent Mediation Service (BHIMS) is a charity that has been working to reduce conflict in the local community for over 30 years. As part of Sussex Mediation Alliance, our core services cover community mediation and conflict coaching in Brighton & Hove, and Lewes areas, while also providing workplace mediation and training services. Operationally, we are run by a small team of paid staff, and our core work is delivered by 50+ volunteer mediators.

WHAT WE’RE LOOKING FOR  
We currently have a very active board of 5 trustees and are looking for additional board members to expand on current skillset and help the charity deliver even better service to our community in a sustainable and optimised way.

Specifically, we need our new board members to help us manage financial risks, optimise ways the charity operates and help us secure funding for our future. While helpful, previous or current trustee board experience is not essential – while you need to be willing and able to understand and accept the responsibilities of being a trustee, this could be your first board role. 

Overall, we are looking for someone who: 

• Brings different perspectives, skills and ideas to conversations and decision making 

• Shares our vision and values, a strong personal commitment to equity, diversity and inclusion and a real desire to support the local community 

• Seeks to collaborate, and thrives working in a team while using impartiality, common sense and independent judgement 

• Conducts trustee-related activities at approximately 5 hours per month 

• Can attend in-person and/or online monthly meetings and our AGM 

WHAT WILL YOU BE DOING  
Alongside our existing board members, you will be jointly involved in all board responsibilities, shaping the future direction of the charity and helping ensure the charity is carrying out its purpose and all resources and funds are used only in furthering its charitable objective. You will be preparing for and attending monthly board meetings, contributing to board discussions and decision making, and assisting in setting the direction for future fundraising efforts. 

Working closely with the Chair of Trustees and Finance Officer you will: 

• Oversee our charity’s financial health and administration, ensuring our strategic objectives and legal / regulatory obligations are met and all financial risks are managed 

• Provide guidance on the charity's financial viability and strategy and the financial implications of strategic and operational plans 

• Report financial information - budgets, internal management accounts, and annual financial statements - to the board. 

• Ensure we maintain proper accounting records and robust financial controls, as required by statutory bodies. 

• Lead on the development, implementation and monitoring of financial reserves, cost management, financial and investment activity and policies, ensuring alignment with our aims and legal responsibilities. 

• Act as a signatory for banking processes and funding applications. 

SKILLS / EXPERIENCE  
 To have a real impact as a BHIMS Trustee Treasurer, you’ll need: 

• A strong understanding of sound financial administration and governance in the charity sector 

• An ability to communicate clearly and provide financial information in an accessible format for the board.

• An ability to think strategically and exercise independent judgment.

• Strong commitment to the charity's aims and values.
   

BENEFITS
By volunteering as a trustee with BHIMS, you will: 

• Become part of an energetic board who are passionate about peaceful dispute resolution and making a difference to the lives of those who need it most. 

• Have an opportunity to make a lasting difference in the local community and contribute to our city’s vibrant charity /voluntary sector. 

• Share your knowledge and experience and build new skills and expertise. 

• Develop a deeper understanding of the drivers and solutions of community conflict. 

• Have a chance to attend events and learn about community mediation and conflict coaching. 
   

No Panic is a national charity helping people to manage their anxiety.

We are looking for empathetic, understanding, confident and driven people to volunteer on our helpline. We are specifically looking for people who have experience of providing training to staff or volunteers.

Working from home, successful applicants will answer helpline calls and provide support and advice for people with a range of anxiety disorders, by listening, offering self-help advice, and providing information about the range of support available from No Panic.

After gaining experience on the helpline, successful applicants will also go on to deliver helpline training courses to new volunteers, currently lasting 8 weeks, and provide ongoing support.

All volunteers on the No Panic Helpline are required to complete the training of 1.5 hours a week for 8 weeks; they then do a weekly 3-hour shift. Trainers deliver 3 courses per year. Please note, we ask for a 1-year commitment to volunteering on the helpline, to aid our planning.