Advice and information volunteer roles

Treasurer 

Closing date Midnight Sunday 26th October 2025 

We are looking for ambitious and passionate Treasurer to join our Team at Advicenow at a time of growth for the charity but also substantial social and economic challenges for our beneficiaries.

Advicenow has been providing legal support to individuals and communities since 2011. We provide routes to access to justice for people who are otherwise unable to secure basic rights and entitlements to their income, their home and to protect their families. We have a strong track record in leading technological innovation, and educational and research design to tackle legal needs at scale.

As a member of the board you will ultimately be responsible for the overall direction, vision and strategy of Law for Life. We are seeking an enthusiastic and committed Treasurer to work alongside the Chair, Board, CEO and Finance Manager to ensure the charity’s financial wellbeing, accountability, and sustainability.

You will have the ability to innovate, to think strategically, while demonstrating sound judgement. You will help us to move on to the next stage of our three year strategic plan.

We are looking to appoint individuals who share our values in social justice and legal empowerment and would like to become involved. In particular, we would also like to hear from people who have experience in any of the following areas:

• People with experience in financial management, accounting, audit, or a senior finance role in a relevant sector.
• Professional experience in working with or advising Boards on financial matters, particularly in a charity context.
• Leadership or governance experience in charity & non-for-profit, justice & human rights, health, or technology sectors.
• People with lived experience of legal, social, or financial challenges similar to those faced by Advicenow’s service users, offer a first-hand perspective on their needs and barriers to access.

We are searching for people from all backgrounds and sectors but are particularly keen to enhance Board expertise from people with lived experience of discrimination, poverty or access to justice needs.

For more information and how to apply download our recruitment pack.

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
 
Our communities continue to face unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.
We are seeking to strengthen our board of trustees, who share our values and are committed to tackling poverty and improving social justice.

We are looking for local individuals who want to share their specialist skills to challenge the impact of poverty, inequality and discrimination and to making a positive difference to the clients we help. 

Having recently undertaken a skills assessment survey of our board, we are now in a position to recruit board members and prioritise the areas needed to enhance our collective board.
Our recent survey identified 2 key areas of strength:

• Core Governance Strength in fundamental governance areas, including Strategic Planning, Risk Management, and understanding the Legal Duties of Trustees. This provides a solid foundation from which to lead the charity. 
• Core Financial Strength: we have a strong finance sub-committee that work closely with the operational team, ensuring our accounting, financial processes and budget are in line with our charitable objectives and remain in a sustainable and stable position. 
   

The key skills gaps identified in our survey, and ones which we are keen to prioritise when recruiting new trustees are:

• Lived experience of advice services and/or social welfare issues
• Service design and impact
• Digital strategy

What does a trustee do:
Attend board and committee meetings (quarterly), ensuring that you are prepared for the meetings (reading papers etc) and taking an active part in discussions to; 

• Set policy and strategy direction, set targets and evaluate the performance of CABB.
• Use experience, knowledge and expertise to dissect the information provided by the organisation to satisfy that board is reaching sound decisions, which benefit our communities.
• Monitor the financial position of the CABB ensuring that it operates within its means and charitable objectives.
• Seek the views of all sections of the community, review and monitor how well the service meets the needs of the local community.
• Ensure that the service plans for the recruitment and turnover of staff and volunteers is effective and sustainable.
• Review its own work and how effectively it operates including action for improvement.
• Work on specific projects with other trustees or staff within CABB to further our strategic objectives.
• Safeguard the reputation of CABB and ensuring the compliance of governing documents and processes (articles of association, charity law, company law etc).
   

In a stable position both financially and operationally, we are now in a period of growth and development, ensuring our ambitious business plan is not only met, but aligned to the emerging needs of our clients. 

To apply, please submit a CV and Cover Letter.

Citizens Advice Lewisham (CAL) delivers free, impartial and confidential advice to those who live, work or study in the London borough of Lewisham. We are looking for a new Trustee with senior charity leadership experience to join our committed Board. 

What you will do

·  Bring senior‑level charity insight to Board discussions on strategy, governance, risk and organisational effectiveness.

· Participate in Board meetings (one evening a quarter in Lewisham and/or online) and, where possible, contribute to a committee or time‑limited project.

What you bring

· Essential: Senior leadership experience within a charity (for example Chief Executive or Executive Director, Director, Head of Service or equivalent).

· Strong governance awareness and confidence interpreting and working with performance and risk information.

· Familiarity with charity finances and controls are a bonus.

What’s in it for you

· Make a tangible positive difference for Lewisham residents by ensuring the local Citizens Advice is sustainable and meeting the needs of the community. 

·  Contribute your skills and expertise to strengthen CAL’s governance and help expand our reach and impact as a local charity.

·  Work with a collegiate, values‑driven, engaged and inclusive Board and leadership team.

· Reasonable expenses reimbursed.

Closing date: 26 October 2025. 

Inclusion

We believe the strength of our board lies in the diversity of perspectives, ideas, and experiences that each member brings. We welcome people  from all backgrounds and particularly encourage applications from under‑represented groups, including people living with disability, LGBTQ+ and non‑binary people, and people from ethnic minority communities.

Volunteer Opportunities with Unique Support Hub: Asylum Support Team – Croydon & Crystal Palace Areas

Are you passionate about social justice, community engagement, and making a lasting difference in the lives of migrants and those seeking sanctuary?
We are seeking dedicated, compassionate, and experienced volunteers to join our Asylum Support Team in Croydon and Crystal Palace.

As part of this vital team, you will contribute directly to enhancing the wellbeing and experience of asylum seekers living in the community and those in Home Office accommodations. Your support will play a critical role in helping individuals navigate the complexities of the asylum process and build connections within their new communities.

Volunteer Roles Available

We are looking for individuals to take on a variety of essential roles, including:

• Community Activities Coordinator
  Organise and facilitate inclusive, engaging activities both within the reception centres and in the wider community to foster wellbeing, integration, and resilience.
• Advice & Advocacy Support Volunteer
  Provide one-to-one guidance on asylum procedures, support clients in understanding their rights and entitlements, and escalate cases where needed in collaboration with Migrant Help and AASC providers.
• Wraparound Services & Signposting Volunteer
  Assist asylum seekers in accessing crucial wraparound services including housing support, digital inclusion, mental health, education, and employment advice. 
  Provide effective referrals to legal aid solicitors and community organisations.

What We Offer Our Volunteers

• A volunteer allowance per visit
• Paid training sessions to equip you with the necessary skills
• DBS checks fully funded
• Continuous support and professional development
• The opportunity to work within a passionate team making meaningful impact in people’s lives

Who We’re Looking For

We welcome applications from individuals with:

• Lived or professional experience in migration, advocacy, or community work
• Strong organisational and interpersonal skills
• A deep sense of empathy, cultural sensitivity, and a commitment to social equity
• Availability for regular visits and engagements in Croydon and/or Crystal Palace

How to Apply

Please apply by submitting your CV and a brief personal statement by EMAIL  outlining your motivation and any relevant experience. Indicate clearly which role(s) you are most interested in.

Application Deadline: Rolling recruitment until positions are filled. Early application is encouraged.

Chair of Trustees

Citizens Advice Cornwall

Location: Cornwall (with some flexibility for remote participation)
Time commitment: c. 3 – 4.dpm days per month
Remuneration: Voluntary (reasonable expenses reimbursed)

Citizens Advice Cornwall is an independent charity providing free, confidential, and impartial advice to thousands of people across the county each year. Our service is a vital lifeline for people navigating challenges such as debt, benefits, housing, employment, and family issues.

We are seeking an outstanding individual to become our next Chair of Trustees, leading the Board at a pivotal time in our development.

The role

As Chair, you will guide and support our dedicated Board of Trustees and work in close partnership with our Chief Executive to ensure that Citizens Advice Cornwall continues to thrive. You will help shape our strategy, safeguard our values, and act as an ambassador for the organisation across Cornwall and beyond.

You will:

• Provide inclusive and effective leadership to the Board, ensuring good governance and decision-making.
• Support, challenge, and appraise the Chief Executive and Trustees.
• Represent Citizens Advice Cornwall externally, building strong relationships with stakeholders and partners.
• Encourage innovation and help us seize opportunities to extend our reach and impact.

Who we’re looking for

We are looking for someone who brings:

• Board and governance experience (essential).
• Strong strategic leadership skills, with the ability to inspire and influence others.
• Excellent communication skills, including public speaking and networking.
• Experience in finance, audit, or fundraising would be valuable.
• Knowledge of the voluntary sector and of Citizens Advice Cornwall and its relationship to the wider National Body (desirable but not essential).
• A genuine understanding of Cornwall’s unique communities and challenges.
• The time and commitment to engage fully with the role, including travel across the county and wider as required.

We are particularly keen to hear from individuals who can maintain stability while fostering innovation, partnership working, and further transformation, whilst ensuring it brings value to the people of Cornwall.

Why join us?

As Chair of Citizens Advice Cornwall, you will have the opportunity to make a real difference in people’s lives. You will lead a talented and committed Board and play a central role in ensuring that we continue to be a trusted, accessible, and innovative service for Cornwall.

Could you support SSAFA volunteers in your area with the I.T they need to support our clients? You don’t need a military background, just some basic I.T skills, patience, and the ability to get on with a wide range of people. If you have training experience, that would be great but not essential. Get in touch to find out more.

What is an I.T Coordinator?

There are SSAFA branches throughout the UK and overseas. Each one has an I.T Coordinator to support all volunteers to make the most of the internet-based systems we use in our work with clients. This is a key role involving supporting people of all ages sharing skills.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We use internet-based systems to offer the best possible service to our clients and SSAFA volunteers. Some of our volunteers already have I.T skills while some do not. Could you be a friendly face to help volunteers with their computing questions?

When would you be needed and where would you be based?

A key aspect to this role will be supporting volunteers by running workshops, drop-ins or supporting individual volunteers by phone or at their homes.

The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to suit you.

What would you be doing?

• Supporting volunteers to use computers and software relevant to their SSAFA role.
• Helping to resolve I.T issues, seeking assistance from Central Office where necessary.
• Assisting in the role out of new I.T initiatives including the testing of software
• Becoming the branch expert on the SSAFA Finance Management System and Client Management system
• Supporting all volunteers to act in accordance with the data protection policy, reporting any breaches to the branch secretary and seeking advice from Central Office as needed.
• Working with Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered.
• Supporting and encouraging any volunteers facing barriers to completing their training
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and experience to benefit others.
• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses
• Support from your local branch secretary.
• Support from the relevant teams at Central Office
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people
• Competence in the general use of laptops and tablets and experience of using Microsoft Office 365
• Good written and spoken English.
• Experience of running small workshops/training sessions etc.
• Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
• Ability to encourage and motivate all volunteers to use the I.T systems relevant to their role.
• Reliable attitude, contacts volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Join Our Board – Become a Trustee at Coventry Citizens Advice

Are you passionate about making a difference in your community? Coventry Citizens Advice is looking for new trustees to help guide our vital work supporting over 13,000 people each year.

This is a unique opportunity to use your skills to influence positive change, support strategic direction, and help shape services for those most in need.

No previous trustee experience required — just commitment, good judgement, and a desire to help others. We’re especially keen to hear from people with experience in HR, legal, fundraising or research & campaigns.

Time commitment: 5–7 hours/month | Meetings held in the evenings
Apply by: 31 October 2025

We welcome applicants from all backgrounds and especially encourage applications from underrepresented groups.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.