Advice and information worker jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families
About the role
Our advice service provides over 2,000 kinship carers a year with easy access to expert advice and support to empower them to:
- realise their rights
- access the support to which they are entitled
- take the next step forward in tackling their challenges
- and navigate their way through a sometimes complex and confusing system.
We’re developing our advice service and investing in our team to make sure that we can support more kinship carers effectively. You’ll be part of a supportive team who keep kinship carers at the heart of their service.
The role of Advice Worker is pivotal in supporting kinship carers to access the right information, services and entitlements.
In this role, you’ll provide generalist advice and information to kinship carers in line with kinship carers’ preferred methods. Often, this will be by telephone, including taking live calls on our advice line, and by email. You will also need to respond to enquiries using video conferencing, text and other channels as we develop the service.
The type of person we’re looking for:
You will either have significant experience of providing advice to individuals on their rights, or you will have significant experience of providing support to kinship carers.
We will provide the training you need to undertake the role, as well as opportunities for development and progression.
You will need to be resilient and able to remain calm in difficult situations. You will have an eye for detail to identify the key issues requiring advice and the relevant legislation, guidance or practice. You will be firm, sensitive and professional in your approach and will be clear and assertive as you support kinship carers to get their needs met quickly and effectively.
The team work remotely, but there is the option to work from our office in London.
Key responsibilities include:
Advice provision:
· Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
· Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to: welfare benefits, local authority allowances, support from children’s services, kinship care arrangements and options, housing, sources of educational, parenting and legal support and other issues that may be required.
· Address all safeguarding concerns in line with policy.
· Make referrals and signpost to other services as necessary.
· Where appropriate, provide additional advice or support to enable the client to take action or undertake follow-up action on behalf of the client to move the case on.
· Facilitate access to our advice service for people with diverse needs.
Service quality, consistency and data management:
· Respond to all enquiries in line with Kinship’s advice service framework, standards and performance targets.
· Ensure independence, impartiality and confidentiality when dealing with kinship carers.
Professional and service development:
· Maintain an up to date knowledge of relevant legislation, policy and guidance.
· Support continuous development and improvement of the service.
Essential knowledge, abilities, skills and experience include:
· EITHER:
a) Minimum of 2 years recent experience of delivering advice work on social welfare issues (e.g. benefits, housing, education or social care) to members of the public.
OR:
b) Minimum of 2 years recent experience of providing support to kinship carers.
OR:
c) Experience equivalent to, or a combination of, a) or b) above.
· Experience of working with socially excluded or marginalised people and their
families.
· Detailed knowledge of the statutory systems that people with advice needs frequently encounter.
· Knowledge and evidence of good understanding of safeguarding issues and good practice.
· Excellent interpersonal skills, and particularly, a sensitive and professional telephone manner.
· Excellent written communication skills in English.
· Proven ability to research complex information and communicate this in an easily understandable way.
· Proven understanding and practice of keeping accurate and appropriate case records.
· Ability to work flexibly, collaboratively and effectively as part of a team.
· Ability to organise and prioritise a busy workload without close supervision.
· Confident in using digital tools, and an ability to learn new tools.
· A demonstrable commitment to apply equality, diversity and inclusion principles in all areas of work.
· Willingness to travel across England on occasion, as required (such as for events), working flexibly in response to the need.
· Right to work in the UK.
IMPORTANT: See attached Job Pack for full job description, person specification and other details
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
Please apply by submitting an updated CV that clearly reflects your experience so we can easily align to the essential criteria in the job pack.
In addition, please provide a cover letter answering the following 4 questions (up to 250 words per answer):
1. Give an overview of how your experience, qualifications and training equip you for the role of advice worker.
2. Explain why you want to work for Kinship.
3. What are the key skills and personal attributes that you would bring to the role?
4. What do you see as the biggest issues facing the advice sector today?
Please also include your notice period / earliest availability to start.
Your responses to the questions and the CV you provide will be reviewed anonymously.
Registered Charity
21 - 50
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Thank you!
About the service...
North Yorkshire Horizons is a service made up of several key partners including Waythrough, enabling the development of a peer led, recovery community. Providing a safe environment in which people can develop the life skills, and confidence to achieve and maintain recovery and abstinence from their substance misuse, successfully re-integrate into society, and become active, contributing citizens.
About the role...
The Drug and Alcohol Worker will be an integral member of the dynamic multi-agency team providing harm reduction advice, needle exchange provision, crisis case management, Single Point of contact cover and developing and delivering comprehensive and tailored individual interventions that will include delivery of a full range of open access, structured, one to one and group support.
The post holder will be expected to work closely with appropriate partners and stakeholders within office based, community and outreach settings.
About you...
- Knowledge and understanding f the issues caused by substance misuse.
- Experience of delivering 1-1 and group interventions.
- Ability to carry out assessment and contribute to recovery and risk management plans.
- Ability to work with people with multiple needs and those who are vulnerable.
- Ability to appropriately deal with complex queries.
- A relevant qualification in Health and Social Care.
- A valid UK driving licence and access to a vehicle, is not essential but it is desirable.
We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential and career aspirations.
The salary advertised below demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.
Who we are...
Waythrough (Formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
What can Waythrough (Formerly Humankind) offer you?
�� A rewarding role that allows you to make a tangible impact in your community.
�� Opportunity for professional growth and development in the field of substance misuse and criminal justice.
���� Collaborative and supportive work environment.
��️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
�� Annual leave purchase scheme
�� Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
�� Death in service benefit
✍️ Free Will writing
�� Eyecare vouchers
��️ Blue light card discount
�� Fantastic learning and development opportunities, including free training courses
�� Work-life balance- flexible working and family-friendly policies
��♀️ Happy, Healthy You! – our wellbeing offers for our workforce
��Employee Assist Programme and Waythrough Support Networks
Waythrough (Formerly Humankind) is an equal-opportunity employer.
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Registered Charity
More than 1000
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a compassionate and proactive Support Worker to join our Hospital Discharge Service in Stoke Newington, London. This is more than a job—it’s a chance to make a real difference in the lives of people who are homeless, seeking asylum, or have no recourse to public funds.
What you’ll do:
- Support customers transitioning from hospital to community living.
- Help set up benefits, manage tenancies, and develop life skills.
- Provide trauma-informed, person-centred support.
- Collaborate with health professionals and community partners.
- Maintain a safe, welcoming, and inclusive environment.
What you bring:
- Experience working with vulnerable adults with complex needs.
- Knowledge of housing law, welfare benefits, and safeguarding.
- Strong communication, IT, and lone working skills.
- A kind, empathetic, and resilient approach.
Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.
At Peabody, we live our values every day. Join us and be part of a team that pulls together, keeps its promises, and celebrates diversity, every single day.
About the people we support
The individuals you’ll support have recently been discharged from mental health hospitals and are often navigating complex challenges, including homelessness, trauma, and limited access to support networks. Many are in a vulnerable state, adjusting to life outside of hospital while managing mental health conditions, substance use, or social isolation. Your role will be to provide compassionate, trauma-informed support that helps them stabilise, regain confidence, and take the first steps toward independent living, all within a focused six-week resettlement period.
Why Join Peabody?
- 30 days’ annual holiday, plus bank holidays (specific number of days for the role)
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
- the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us.
Additional Information
- This role requires an Enhanced DBS check
- Peabody does not offer visa sponsorship – you must have the right to work in the UK
Closing date: 8th July 2025 at midnight. We may close this advert before the advertised closing date, depending on the number of applications received.
Interviews will take place on the 21st of July in person
Thank you!
£25,630 - £30,490 per annum, depending on experience
35 hours per week
Based at HMP Birmingham
Job Ref: 1562
Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham.
We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.
You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes in order to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy.
Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service.
Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.
To download an application pack, please visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: 27 July 2025.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Thank you!
Main purpose of post
• Provide direct support to people affected by cancer by meeting in
person with or providing digital or telephone support to people using the
service (patients/clients, carers, relatives, professionals).
• Provide high quality information and support within defined level of
competence in relation to cancer. This will include assessment of service
users’ information and support needs (Holistic Needs Assessment/Cancer
Care Review), provision of written or verbal information, supportive
listening and action planning to facilitate self-management.
• Manage referrals from clinical teams in a timely manner, liaising with
clinical teams, primary care teams and community partners where
necessary.
• Provide care coordination around the individual to ensure their
experience of support feels seamless and is transparent, including
support from partner agencies.
What you do
Delivery of information and support to people living with and beyond cancer
and their families
• Provide information and support within level of competence of the post
(Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier
model of psychological support Level 1, 2 & 3).
• This will include:
• Assess the needs of individuals attending / contacting the service and
identify the required level of intervention.
• Support users sensitively to help them understand clinical information
they have been given (e.g. around diagnosis, treatment, effects of the
illness and treatment, cancer terminology), helping to resolve situations
where users feel they have been given conflicting information. This will
include addressing concerns and queries and working to resolve them and
the ability to recognise and work within the limits of own competence and
responsibility is crucial, referring issues beyond these limits to relevant
people.
• Understand that there will be frequent exposure to distressing/ highly
distressing situations and deal with difficult and highly emotive situations
in a sensitive manner and base decisions on own professional judgement.
• Deal with service users with complex enquiries or support needs, or who
need help in accessing or understanding information, referring to
appropriate members of the wider clinical team (CNS, oncologist) when
appropriate or signpost them to other supportive services.
• Liaise with clinical staff to support patients and carers in distress.
• Demonstrate a high level of skill acquired through relevant training or
equivalent experience whilst demonstrating awareness of the limits of own
practice and knowledge and when to seek appropriate support/ advice.
• Provide supporting information around topics such as reducing the risk of
cancer, healthy living, diagnosis, treatment options, side effects and living
with cancer, in the most appropriate format (e.g. written, verbal, and others
as appropriate to overcome any barriers to communication).
• Provide advice on a range of issues e.g. benefits, travel insurance, and
facilitate access to services e.g. specialist benefits advice, complementary
therapy.
• Liaise with relevant staff at all levels as appropriate both within the charity
and externally to address issues identified, and seek advice with more
complex issues, directly involving others where necessary, e.g. Clinical Lead
(HCP), Cancer Information and Support Advisors, Head of Cancer Support
Services; Clinical Nurse Specialists (CNS).
• Contribute to the development and maintenance of effective relationships
with partner organisations in primary and secondary and the voluntary the
sector via networking, also giving talks and presenting at relevant groups.
• Plan and deliver ‘pop-up’ information clinics, ensuring these pop-up clinics
are evaluated.
• Lead the development and delivery of courses and workshops.
• Lead peer support groups and service-user involvement.
Operational Delivery
• Collect and collate data regarding contacts with people who use the
service both in person and by telephone and produce reports of activity as
required.
• Plan and organise events and displays externally liaising with departments
and agencies as required.
• Lead discrete projects or service improvements under direction of the
Head of Cancer Support Services
• Work flexibly to deliver the objectives of the cancer support service,
including attending events and outreach sessions across South Yorkshire,
North Derbyshire and Bassetlaw.
• Ensure service user participation in development of the service, including
facilitating forums and meetings.
• Facilitate open and effective communication with multi-professional
teams, both internally and externally.
• Maintain systems and processes to promote a healthy, safe and secure
working environment and maintain accurate documentation and report
any concerns.
• Act as a role model by demonstrating expertise and maintaining
credibility, ensuring a positive image of Weston Park Cancer Charity is
maintained.
General Duties
• Report accidents and incidents as per Weston Park Cancer Charity’s policy.
• To be an ambassador for the charity.
• Demonstrate a positive and supportive attitude to staff and volunteers and
uphold the philosophy and values of the charity.
• Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.
• Be proactive with your training and development needs, maintain relevant
professional registrations and adhere to codes of practice.
• Participate in team meetings and events.
• Adhere to all WPCC’s policies and procedures including Health and Safety
regulations, Equal Opportunities and Safeguarding.
The above job
Thank you!
We are recruiting for a Refuge Worker to join our team in Cambridgeshire; the scope on this job involves….
Job Title: Refuge Worker
Location: Mid Cambs, Cambridgeshire
Salary: £25,857.12 per annum
Contract type: Full-time, Permanent
Hours: 37.5
This is an exciting opportunity to join Refuge as a domestic abuse refuge worker, providing high quality practical and emotional support to survivors of domestic abuse and their children living in our refuge accommodation across Cambridgeshire.
The post holder will work closely with survivors from the point of crisis and admission to the refuge, through to move on from the emergency accommodation. This involves providing a personalised, holistic support and safety plan, enabling survivors to access housing, welfare, benefits and legal advice.
You will also work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.
A key requirement is to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Due to rural location, candidates must have a full driving licence and access to a vehicle for commuting.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9.00am on 4 July 2025
Interview date: 14 July 2025
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Thank you!
About the role:
We’re looking for an enthusiastic and compassionate individual to join our team as a Floating Support Worker, where you’ll play a key role in providing empowering, person centred support to individuals across Westminster. As part of a dynamic and diverse team, you will work with clients from a variety of backgrounds, offering tailored support that helps them sustain their tenancies, improve their wellbeing, and work towards achieving their personal goals. Your day to day responsibilities will include delivering psychologically informed support, ensuring clients are actively engaged in their journey, and working collaboratively to ensure holistic and meaningful outcomes. The impact you’ll have will be significant, helping individuals thrive in their own homes and build lasting resilience.
The Westminster Floating Support Service, funded by the Westminster Council, offers vital housing related support that enables individuals to maintain independent living, regardless of their tenancy type. Our service is built on respect for each person’s unique cultural, religious, and personal identity, ensuring that everyone’s dignity is upheld. You will be part of a comprehensive network of professionals, working in partnership to offer seamless support. At Single Homeless Project (SHP), we believe in continuous professional growth, providing all staff with ongoing learning opportunities through an extensive in house training programme. This role not only offers the chance to make a direct, positive impact on people’s lives but also provides a clear pathway for career development within a supportive and forward-thinking organisation.
About you:
- Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
- Experience of working in a client-centred support service working with clients presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
- A demonstrable level of experience and understanding of the range of approaches appropriate to working with multi disadvantages such as substance misuse, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
- The ability to work within a strengths and recovery-based model and engage and motivate people to move towards an appropriate level of independence and inclusion.
- The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th July at midnight
Interview date: Wednesday 23rd and Thursday 24th July Online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Financial Wellbeing and energy advice worker
Salary: CHAS DC level D £32,385 - £36,210 per annum, pro rata.
Location: Aberdeen / Inverness
Contract: 37.5 hours per week. Fixed term until end of March 2026.
Closing Date: 9 July 2025
Caring for a child with a life shortening condition can bring with it unexpected financial responsibilities which may lead to poverty and hardship. These include increased care costs, increased energy costs and the possibility of a parent needing to stop working to become a fulltime carer.
Children’s Hospices Across Scotland (CHAS) was awarded a two year grant funding from British Gas Energy Trust (BGET) to develop a team who will support families across Scotland during the cost of living crisis. Scottish Gas Network (SGN) have added further to this funding, and we are looking to expand our team.
Recruitment to this exciting new post will further enhance the support CHAS provides at an extremely difficult time families.
We are currently recruiting financial a wellbeing and energy advice worker, who will work directly with families to provide comprehensive financial wellbeing advice (including energy), to maximise the money available to them.
As a Financial Wellbeing Advisor, you will be joining an enthusiastic, energetic, experienced, and supportive team, with a collaborative and hardworking culture. Last year the team brought in over £1.7 million in financial gains for CHAS families You will work primarily with our teams in Inverness and Aberdeen as well as our Family Support Teams in our two hospices (Rachel House and Robin House).
Benefits
- Option to opt into generous pension scheme
- Generous annual leave entitlement
- Excellent learning and development opportunities
- Regular facilitated supervision sessions
- Employee assistance programme
The CHAS service:
- Two children’s hospices, Robin House, Balloch and Rachel House, Kinross.
- An Outreach Service providing support to children and families in their own homes, hospitals and communities across Scotland
- Co-partnership working with Scotland’s three children’s hospitals
The role
The role of the financial wellbeing and energy advice worker is to maximise the money available to families of children with life-shortening conditions. The post holder will do this through 1-to-1 support for individual family members, covering income maximisation, benefits advice, money advice and energy advice, which will maximise the money available to the families, ensuring that their financial wellbeing is being addressed. They will provide information about the benefits systems, undertaking casework, supporting applications to benevolent societies and trusts, advising and providing families with impartial advice and information on energy efficiency and signposting to specialist services where required. This will be done through;
- Service delivery
- Leadership
- Key contact with external organisations and partners
- Volunteer engagement
We are particularly keen to hear from applicants in the Grampian and Highland regions
We look forward to hearing from you.
Please note this role may be subject to Protection of Vulnerable Groups (PVG) check or Level 1 Disclosure.
Thank you!
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Understanding of safety planning
- Experience with de-escalation, recognising and mitigating risks.
- Experience of working with challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Good time keeping skills – Essential
- To attend all mandatory training including safeguarding and GDPR
- To work autonomously in a fast-paced environment and under pressure
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Providing administrative support to the team
- Attend reflective practice, clinical supervision, peer supervision and line management supervision
- Create and maintain good working relationships with partner agencies
- Follow workplans and actively participate in training and development
- Provide and manage resources for clients and staff
Person Specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
Registered Charity
101 - 500
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.
The client requests no contact from agencies or media sales.
Thank you!
The Creighton Centre is a well-established local charity based in Hammersmith & Fulham, dedicated to supporting older, disabled, and vulnerable adults. Through a wide range of services, we aim to reduce social isolation and disadvantage by offering practical support, meaningful connections, and emotional wellbeing.
We are currently seeking a compassionate, proactive, and engaging Project Worker to join our Learning Disability Outreach (LDO) team.
You will work directly with adults who have learning disabilities, supporting them to lead more independent, connected, and fulfilling lives. The role involves a mix of 1:1 support, group work, advocacy, casework, and mentoring, as well as helping to deliver a timetable of social activities and workshops.
You will also play a key part in volunteer coordination, helping to ensure a warm and supportive environment for everyone involved.
Empathy, excellent communication skills, and a genuine interest in people are essential.
What We're Looking For
We’re looking for someone who has:
Experience working with people with learning disabilities or in a similar support or community-based setting
A flexible, team-oriented attitude
Confidence leading group activities and supporting individuals
An interest in community development and inclusive practice
A passion for gardening or the outdoors would be a welcome bonus, as the role may involve supporting participants in a small community garden.
To find out more or discuss your experience, please contact:
Joe Robins - Learning Disability Outreach Coordinator - 075878 18591
The client requests no contact from agencies or media sales.
Thank you!
About Citizens Advice Watford
At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
Context of the Role
We are seeking a Volunteer Manager (Learning and Development) who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation.
Role Purpose
- Recruit, induct, train and retain volunteers into various roles within the advice service
- Provide a supportive environment for volunteers throughout their time at CA Watford
- Plan and coordinate internal and external training to ensure that everyone is skilled in their role
- Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice.
What we give our staff
- We provide an employee pension scheme with a 6% employer contribution
- Our Employee Assistance Programme Telus gives immediate access to professional and confidential counselling and advisory services
- Flexibility – our roles are open to discussion about flexible working
- Employees are entitled to 6.6 weeks paid annual leave in each year. In the case of full-time employees working a five-day week, this equates to 33 days paid annual leave (including the 8 statutory bank holidays). Pro-rata for part-time employees
- Training provided to support continuous professional development. There will be opportunities to progress within the organisation.
- We are a disability confident employer
Recruitment timeline:
Closing date for applications – Monday 7th July 2025
Interviews week commencing – Monday 14th July 2025
Please note, this job was originally posted as Learning and Development Manager.
Thank you!
About the role:
At Single Homeless Project (SHP), being a Project Worker offers the chance to build a fulfilling career while making a real difference in people’s lives. You’ll be based in supported accommodation, working alongside residents as they take steps towards greater independence and stability. Every day, you’ll help people develop life skills, manage their tenancies, and access opportunities in education, training and employment. You’ll support residents with daily tasks, from budgeting and appointments to building routines and confidence in their communities - all while creating a safe, welcoming environment where progress can truly take root.
Joining our team in Wandsworth as a Project Worker is as practical as it is purposeful. You’ll manage a caseload, write tailored support and safety plans, and review them regularly with residents to ensure they’re meaningful and effective. You’ll carry out daily shifts, contribute to the smooth running of the service, and work closely with external partners and professionals to make sure residents’ needs are fully understood and supported. There’s also a strong emphasis on teamwork, reflective practice and continuous learning. Whether you're just starting out or looking to develop your career further, SHP offers the training, support and progression routes to help you grow — not only in your role, but in your impact.
About you:
- Ability to create collaborative support plans, build rapport, and foster collaboration with residents.
- Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
- Strong communication and coordination skills to work with professionals from various disciplines.
- Proficient in maintaining accurate records and preparing reports while adhering to confidentiality protocols.
- Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 6th July at midnight
Interview date: Friday 18th July online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Swan's service is valued enormously by our passengers and this rewarding role managing our community transport scheme provides the opportunity to make a difference to the lives of many people throughout the county of Bath and North East Somerset.
We operate with a team of volunteers and their cars and our scheme serves older people and those with disabilitites who are unable to access buses or to afford taxis. This is an opportunity to join Swan as we move forward in a new office, with new transport software and a new food club. Someone who is personable, who enjoys a busy environment with good management, organisational, telephone, people and IT skills and experience of working with volunteers who can develop our work and increase the number of volunteers would be ideal. The role also involves oversight and development of our food club, the supplies, volunteers and members, and liasing with other food agencies.
Purpose of Job
To co-ordinate and develop a volunteer car drivers transport scheme which serves isolated, disabled or older people throughout Bath and North East Somerset and to oversee Swan’s Radstock Food Club which operates once a week.
Salary £30,000 to £35,000 pro rata depending on experience
Hours 37 per week
Day and Times Monday to Friday
Line Management - Accountable to Swan’s CEO
Responsible for Transport Administrator, volunteer drivers and food club volunteers
Location Unit B, 1 Waterloo Rd, Radstock BA3 3EP, with some home working possible.
Duties and Responsibilities
· To co-ordinate Swan’s 3 transport schemes and report to the CEO.
· To recruit, induct, train, and informally supervise volunteer drivers keeping an eye on their welfare.
· To maintain accurate and appropriate records for journeys, invoicing, and monitoring purposes.
· To liaise with clients, family members and other local agencies and to work in partnership with other local transport providers and the hospital transport team.
· To identify opportunities for further development of the transport scheme or related services
· To supervise and appraise the Transport Administrator and set tasks for the office volunteer
· To work with Social Workers and support staff to accept referrals to the scheme and to liaise with them.
· To keep up to date with volunteer policy and transport regulations.
· To act as Safeguarding Officer and create risk assessments
· To promote Swan Transport
· To check driver documentation annually
· To liaise with Swan’s Book Keeper regarding income and expenses.
· To monitor passenger satisfaction.
· To assist with journey bookings and the transport software.
· Sort out day to day problems and deal with any complaints.
· Make drivers and other visitors welcome when they visit the office
· Write reports for the Annual report and report on the impact of Swan Transport as required.
· To attend meetings and network with outside agencies.
· To liaise with Food Pantry volunteers and Fareshare over food deliveries and the operation of the Food Pantry. Occasional food collection may be necessary so a car driver is preferred.
Registered Charity
1 - 5
Swan exists to relieve need and hardship amongst people in Bath and North East Somerset and surrounding areas by providing a range of access services
The client requests no contact from agencies or media sales.
Thank you!
Location: Poole, Dorset
Salary: £31,133 per annum pro rata
Hours: Full time – 37.5 hour per week
Contract: Fixed Term until end of July 2026
Closing date: Sunday 6th July 2025 at 11:30pm
Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.
About the role
We have received a Homewards Fund grant to provide a Housing Rights Worker to deliver community outreach work targeting families and young people in Bournemouth. We will be working in partnership with The Bourne Academy, a secondary school and sixth form, to engage families who might not otherwise get the help they need, targeting support before crisis point to help prevent homelessness. Where families are already homeless, processes will be in place to reduce the impact on pupils’ learning.
Your role will be to deliver casework support, advice drop-ins and awareness raising sessions for parents, housing rights awareness workshops for Academy staff and tenancy rights and responsibilities advice for sixth form students to equip them to manage their own accommodation once living independently. You will provide practical assistance, advice and advocacy and links with other Shelter services, such as our Legal team and DIY Skills Adviser, to enable households to resettle, prevent homelessness and improve their circumstances.
Our grant from Homewards will allow us to test a new model of working, in partnership with The Bourne Academy. We are grateful for Homewards support and hope it will make a long term difference to families and young people in West and East Howe.
About you
You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.
Benefits
In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Dorset Hub has been providing housing advice and support services within Dorset since 2000. We have bases in Poole and Weymouth and contracts to deliver Housing First support across the Dorset Council area, along with Legal Aid Advice, including a court desk service at Bournemouth and Weymouth County Courts.
Active in our communities, our Housing Rights Workers will deliver advice sessions within local organisations and offer advocacy to individuals and groups to empower them to resolve their situation. We have partnerships with community groups and people with lived experience of housing issues, using our understanding of the issues people experience to bring about wider change locally.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:
- Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
- Ability to listen to, engage and work with individuals and communities
- Experience of delivering and/or ability to deliver group workshops and presentations
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
The client requests no contact from agencies or media sales.
Thank you!
About the role:
We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.
In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.
As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.
Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About Us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 13th July at midnight
Interview Date: Wednesday 23rd and Thursday 24th July at SHP Head office in Kings Cross.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.