Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Debt and Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be crucial in preventing enforcement action and possession proceedings for rent or mortgage arrears.

For more details about the role, please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver welfare benefits advice to our clients. We are currently delivering all our services remotely until it is possible to resume face to face work in accordance to social distancing rules and safety measures.

As a Welfare Benefits Caseworker, your will:

• provide high quality advice and practical help to clients on welfare benefits issues.
• check entitlement, ensure awards are correct and challenge incorrect decisions
• progress casework through negotiations with the relevant benefits offices and agencies
• prepare appeal submissions for clients and, where required, represent clients at relevant tribunals and review boards
• keep accurate case records and ensure that all casework is recorded and reported in accordance with Citizens Advice Hounslow’s policies and practices.
• ensure that effective case management is maintained throughout.

For more information about the role please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Flexible location - offices based across Bucks with some opportunity for remote working

Citizens Advice Bucks is an independent local charity providing free, impartial advice to people in Buckinghamshire. The charity operates five advice centres across Bucks, a specialist money advice service and several outreach. We also run successful advice projects, including energy advice and elderly advice at home. The charity benefits from a large and dedicated team of highly skilled staff and volunteers and delivers high quality advice, as well as campaigning on important community issues.

We are looking for a motivated and enthusiastic individual, to take on the role of Debt Adviser.

You will be joining Citizens Advice Bucks to provide debt advice at a time of increasing demand. This is an important role within our newly formed Money Advice team. The successful candidate must have the proven ability of providing debt advice and casework. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording. You will be able to demonstrate a clear commitment to client care, and that you are highly organised and efficient, able to maintain targets and high-quality standards.

We are often the only place left that people could talk to seek independent and impartial advice on debt, benefits, housing, employment and family issues. Be part of an organisation that gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

A Job Description and Application Form can be found on our website via the Apply button.

Closing date for applications: On-going

As a Grants Officer/Caseworker you will join a busy team of six within GroceryAid, Sandhurst. Our motivated and dedicated team members are focused on supporting people to apply for help, delivering a high standard of client experience and keeping detailed, clear records.

Your days will be rewarding and varied and include acting as the first point of contact and managing a caseload of applicants to ensure all required information is ready for review.

You will have administrative experience of working in a busy, customer facing environment, ideally case holding and working with a vulnerable client group.

Full induction training will be given followed by a structured personal development plan which will include benefits training and a deep understanding of the support and signposting available to clients. Due to governement guidelines we are currently working from home and all IT equipment and support will be provided for this.

Would suit someone who has worked in the charitable or not for profit sector particularly Housing or Advice work.

Knowledge/skills/qualifications required

• Minimum 2 years (must have been worked in one role) caseworker experience working with a vulnerable client group.
• Excellent administration skills with an eye for detail.
• Strong client servicing skills used to dealing with difficult situations.
• Trained and knowledgeable in welfare benefits and financial budgeting
• High energy, drive and passion to deliver the best experience for our applicants whilst working at pace across multiple cases.
• Confident communication skills to ensure that you both collect the information needed and set realistic expectation to clients to enable impactful grants and drive satisfaction.
• Confident with Microsoft Office, and used to working on a CRM database.

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The Charity

GroceryAid is a benevolent fund which helps people who work or have worked in the Grocery industry. We have been providing emotional, practical and financial support for grocery people since 1857. In the last year the charity has seen an increase in applications for financial support, the number of financial grants paid is up. We are recruiting to meet this increased demand.

Additional information

Location: initially working from home, in the current climate, but then generally office based in Sandhurst, Berkshire

Salary: from £22,000 - £24,000

Hours:  Full-time 34 hours a week

Leave: 25 days (+circa 3 at Christmas)

Excellent pension scheme

Life Assurance

Private Health and Dental Insurance

Please apply with a cover email and CV demonstrating your suitablility for the role and how you meet the person specification. Please apply as soon as possible if you are interested as CV's are reviewed regularly. 

At Citizens Advice Hounslow we are looking to appoint an experienced Generalist Adviser with the ability to work remotely (via phone and/or digital channels) as well as the flexibility to work from our offices and outreach venues when viable.

To apply you need to demonstrate:

• at least one year full-time or part-time equivalent experience of providing high quality advice and casework at generalist level;
• a sound knowledge of generalist enquiry areas, in particular welfare benefits and debt;
• the ability to work out benefit calculations and better-off calculations in a system where Universal Credit and legacy benefits operate alongside;
• the ability to meet deadlines and manage your workload in a pressured environment;
• the capacity to work unsupervised or with minimal supervision
• good communication and IT skills to deal efficiently with telephone queries, online information and case recording on a CRM.
• the willingness to take up research & campaign work in accordance with the aims and principles of Citizens Advice
• the willingness to carry out any other reasonable duties as and when required to meet service needs
• the flexibility to work remotely and ideally move around the borough and work from our venues if required, should this become possible again.

For more details about the role please download the Job Description and Person Specification.

Please note:We can only respond to successful applicants. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

The role will be part of an exciting new programme which is being developed by Citizens Advice in Hampshire called Reaching People Together.

Refernet Coordinator

Fixed-term contract for 1 year, working five days a week (37.5 hours) with flexibility to meet business and personal needs.

Home-based with travel Hampshire wide

Would you like to be involved at the start of a new and exciting project that is being set up in Hampshire to help us work more effectively in partnership with others, to better reach vulnerable people?

You will be working for Citizens Advice Hampshire to coordinate the Refernet project and to build partnerships with other advice service providers so that we can work seamlessly together to ensure vulnerable people receive the help that they need.

You will need to be a strong communicator and have experience of dealing with people at all levels and have a track record in creating, developing and maintaining project-based services. The ability to prioritise work, identify and develop ideas and opportunities, delegate effectively, handle pressure, and take day-to-day decisions on the running of the projects will be essential.

If you like working in a dynamic and friendly environment to support the local community, we would love to hear from you.

The Citizens Advice service values diversity; promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.

We are currently reviewing our policies around home and office working. Currently all roles are home-based due to the pandemic, but as restrictions allow we are likely to move to a hybrid model. For more information about this role and the benefits of working for us please visit our website via the Apply button where you can download the Job Pack, Guidance notes and application form.

Closing date is 5pm Wednesday 12th May.

Interviews will take place on Wednesday 19th May.

Ruils is a user led charity that supports disabled adults, people with long term health and or mental health conditions to live independently, be part of their community and to live life to the full. They provide information, advice, practical support, befriending and accessible activities to their clients and families. Ruils enable individuals to have choice and control over the way in which they get their support.

This exciting, and completely new role, is to support people with complex needs who pose an increased demand not just within primary care but also within community and social care, and who also occupy a significant proportion of hospital beds. You will be developing an anticipatory model of care for these people with escalating risks. This is a priority area to ensure we can proactively identify people at risk and continue to support them at home more effectively.

Anticipatory Care is not something that either community providers or GP practices can deliver in isolation. Instead, Anticipatory Care can only be delivered by a fully integrated community-based health and social care team, supported by wider specialist and Multi-Disciplinary Teams (MDTs).

An exciting proof of concept role based at Ruils in Teddington, you will be working with the Teddington PCN to proactively identify people and create a Network-based dedicated team to support GPs in managing people with escalating health and social care needs. This will be done through multi-disciplinary working and person-centred planning, with hands on care coordination by the Network team supported by wider specialists and MDTs as required.

Main Duties include:

• To visit, carry out self-assessments and work with individuals to develop a support plan including a coordinated action plan and then to support the coordination of tasks to be completed.
• To link with relatives, carers, social care services and other involved agencies to ensure an integrated and personalised approach to care and support.
• When allocated as the key worker, to provide a central, continuous point of contact for the individual their relatives/carers and the range of professionals involved in the care plan; and to escalate actions that have not been undertaken by the professionals.
• To work with individuals to support them to prioritise and address the practical, social and emotional issues in their lives which affect their wellbeing - e.g., debt, housing, financial, loneliness, domestic violence, substance abuse and advocating for them where necessary.

To achieve this important new role, you will need to participate in regular multi-agency team meetings, requiring you to provide advice and information on community support options into the meetings and take referrals as and when required. You will work collaboratively with Ruils’s Social Prescribing Link Workers to enable your clients to access a range of beneficial activities, which may include carer support, peer support, befriending, exercise, activity, cognitive stimulation opportunities and creativity, enabling people to pursue new and old hobbies.

We actively encourage applications from disabled people and people with long term health and mental conditions.

We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent via the Apply button.

Working within local communities across Oxfordshire you will be joining our successful Community Information Network Team as we work to further improve access to information, support, activities and opportunities for all those with a health, care or support need. You will be working with individuals, families and groups both in the community and in their own homes. In addition you will be working closely with local GP surgeries to provide the new social prescribing element into the support they offer to their patients. You will also have the opportunity to join our hospital discharge support team working across various settings including the John Radcliffe, Horton Hospital and community hospitals. We work with local communities to further build upon and support what is being offered as well as working with individuals and their families to connect them with the support and opportunities that exist. We are passionate about supporting and empowering people so that they can maintain their independence, health, wellbeing and ‘live life to the full’

Integration Liaison Officer - WLA WHP JETS

37.5 hours per week

Location

Home based with the potential to do some face-to-face activity post COVID-19

Working across – London geographical areas include: Barnet, Brent Hammersmith & Fulham, Ealing, Hounslow, Harrow and Hillingdon.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme and looking for Integration Liaison Officers

Reporting directly to the Integration Manager. The role will be aimed at supporting the performance of the expanded West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

The role of the Integration Liaison Officer WLA WHP JETS is to ensure an effective integration of services between the Local Authority, wider borough services and providers and the West London Alliance employment programmes, with the aim of creating a “single front door” approach that will ultimately assist residents into suitable employment.

These services would include but are not limited to:

• Health and wellbeing
• Debt and budgeting advice
• Housing and accommodation
• Family services
• Learning & skills
• Employment

The successful individual will represent Shaw Trust, promoting both the Work & Health Programme and Job Entry Targeted Support (JETS) Programme and work closely with key stakeholders in developing effective routeways to services and provision that will benefit the participants on these programmes.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London Alliance geographical areas and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service.Centre to make alternative arrangements.

Autism Advisors Wanted: Do you want to make a difference in the lives of autistic people?  Do you believe in creating inclusive communities?  If yes, then you may be just who we are looking for!

CAAS is looking for two Autism Advisors to join our team on an exciting new project providing support to autistic adults across the eight NW London Boroughs (Hillingdon, Ealing, Brent, Harrow, Westminster, Kensington & Chelsea, Hammersmith & Fulham and Hounslow).

A significant part of the role will involve consultation and co-production with autistic adults to ensure that the service meets the needs and aspiration of our local autistic population.

Hours:

28 Core Hours Per Week (initial 1-year fixed term contract). Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required.

Location:

CAAS offices / Home Based

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Welcome to Richmond Fellowship as an Employment Advisor.

Right now, one of our partners, Richmond Fellowship, is looking for an Employment Advisor to join our Surrey Employment service. We help individuals with mental health problems to find paid employment. We also support people to retain their employment when they are struggling at work due to their mental health. We also advise and support employers about mental health in the workplace. But, it’s only possible with the help of people like you.

Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements, paid or voluntary roles with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment  focused goals and  provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with partner organisations, local employers and other relevant agencies and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and a willingness to travel in the North East Hampshire and Farnham CCG area and to work outside of office hours as required.

This post will cover the North East Hampshire and Farnham area but not exclusively. The postholder will need to be a car driver or have the ability to travel throughout North East Hampshire and Farnham

There is a full-time post at 37.5 hours per week available.

The salary for this post is £21,764.00 per annum with salary progression to £22,791.00 per annum, subject to the postholder meeting the eligibility and performance criteria.

Closing date:  19th April 2021 at 11:59 pm. We reserve the right to close vacancies before the specified closing date, should a sufficient number of applications be received.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this will be considered for an interview.

So, are you ready to take on this rewarding role that comes with some really great benefits?  Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We are seeking an enthusiastic and compassionate Drop-in Supervisor to oversee our Christian service for homeless people in Richmond.

Can you help us maintain a safe and welcoming environment in our morning drop-in sessions for homeless people? Practically demonstrating God's love for 30-50 guests, many of whom have mental health issues and/or substance misuse problems. We provide hot food, showers, health services, casework support and housing and employment advice. Help in crisis and hope for life!

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an IAPT Employment Adviser.

Right now, one of our partners, Richmond Fellowship, is looking for an Employment Adviser to join their Surrey Employment Service in IAPT. We help individuals with mental health problems to find paid employment, or unpaid voluntary work. We also assist employers and employees to successfully resolve mental health problems in the workplace. But, it’s only possible with the help of people like you.

This role is part of an employment advice service, working closely with clinicians working to provide psychological therapies to people with common mental health problems through the NHS IAPT service. The post holders will support service users with common mental health problems to gain, return to or retain employment. The role will involve working directly with Jobcentre Plus, employers, trade unions and employment agencies to keep people in employment and secure employment opportunities.

Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements, paid or voluntary roles with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment  focused goals and  provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with partner organisations, local employers and other relevant agencies and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and be required to travel in the relevant Surrey area and to work outside of office hours as required.

This role can either be based at our Chertsey or Leatherhead office. The successful candidate will be a car driver or be able to travel independently across a large geographical area.

The salary for this post is £21,764.00 per annum. Subsequent salary progression up to a maximum of £22,791 will apply to this post, subject to the postholder meeting the eligibility and performance criteria.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

Closing date: 19th April 2021  at 11:59pm however we do reserve the right to close the vacancy early in the instance that a sufficient number of applications are received.

So, are you ready to take on this rewarding role that comes with some really great benefits?  Apply now via our website.