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Advice Caseworker Jobs in Croydon, Greater London

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Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, Fulham (Hybrid)
£24,525 per year
Posted 1 week ago Quick Apply
Citizens Advice Waltham Forest, Greater London (On-site)
£34,135 per year
Posted 5 days ago
NFP People, Greater London (Hybrid)
£30-34k (FTE) based on experience and location
Posted 2 weeks ago
Disability Advice Services Lambeth, London (Hybrid)
£34,100 Full time salary (pro rata for part-time)
Are you passionate about using your lived experience to improve the employment opportunities for Black Disabled people?
Posted 1 day ago
Closing in 4 days
Centre 404, London (On-site)
£26,000 per year
Working with family carers of children and adults with a learning disability, offering advice, training, support and events.
Posted 1 week ago Quick Apply
Closing in 7 days
International Organization for Migration, London (Hybrid)
£38,819 per year (Exempt from UK income tax, amount is net, but employee pays Primary NI and pension)
Posted 1 week ago
Room to Heal, N16, London (Hybrid)
£19,600 per year
Posted 6 days ago Quick Apply
Closing in 5 days
Refugee and Migrant Forum of Essex and London, E15, London (Hybrid)
£28,695 - £34,321 per year
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Posted today
Page 1 of 2
Ealing, Greater London (Hybrid)
Fulham, Greater London
Hammersmith, Greater London
Hounslow, Greater London
£24,525 per year
Contract (Until March 2025)

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Job description

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.


Key Responsibilities
See attached job description for full list of responsibilities

  • Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
  • Deliver monthly wellbeing peer support groups/workshops.
  • Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
  • Provide housing advice
  • Provide general money and debt management advice
  • Provide information on employment opportunities and training support for clients.
  • Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience


  • Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
  • Knowledge and understanding of mental health problems, and mental health services
  • Experience of delivering advice, information and customer representation
  • Experience of managing complex cases
  • Experience of working with multiple agencies
  • Experience of delivering desired outcomes in a timely manner
  • Up to date knowledge and experience of safeguarding adults
  • Understanding of the importance of monitoring and evaluation, and the ability to keep records

Skills and Abilities

See attached job description for full list of skills & abilities

  • Relevant and up to date knowledge of welfare benefits, housing and social care.
  • Facilitate and deliver peer support groups for longer term improved wellbeing.
  • Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
  • Excellent listening skills
Application resources
Posted by
Hammersmith, Fulham, Ealing and Hounslow Mind View profile Company size Size: 101 - 500
Posted on: 14 May 2024
Closing date: 13 June 2024 at 23:59
Tags: Advice, Information

The client requests no contact from agencies or media sales.