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Advice centre manager jobs in leeds

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Top job
International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted today
Top job
Resurgo Trust, Leeds (On-site)
£23,690 - £26,780
Are you a visionary leader, with a heart for social justice and passionate about transforming society? Join us!
Posted 3 days ago
Closing in 6 days
Young Epilepsy, Remote
£38,000 to £41,523 per year
Lead Challenge Event Fundraising at Young Epilepsy—Help Transform Lives of Children and Young People with Epilepsy
Posted 1 day ago
Closing in 3 days
Bridges Outcomes Partnerships, West Yorkshire (Hybrid)
£26,000 - £29,000 per year dependent on experience
Exciting and rewarding opportunity to be part of a forward-thinking partnership transforming the response to domestic abuse across Kirklees.
Posted 1 week ago
Closing in 3 days
Brightside, Remote
£28,860 - £32,300 per year
Due to the incredible volume of applications we have bought closing date forward to 23.30pm Monday 1 December
Posted today Apply Now
Closing in 3 days
Resource Futures, Remote
£12,960 - £16,080 per annum for 18 hours per week (£27,000 – £33,500 per annum full time equivalent (FTE) for 37.5 hours per week).
Posted 2 weeks ago
Page 1 of 1
Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.