Are you…

• Experienced in providing services to vulnerable people?
• A proven leader of programmes and services?
• A creative and inspiring leader, able to work collaboratively and strategically?
• Passionate about doing a job that makes a difference?

We are looking for a fantastic leader to join our team and oversee our rough sleeper drop-in, activities and Education, Employment and training programmes  at the Project. You will be someone who is experienced in delivering great services for vulnerable people, and work in a dynamic, positive and creative way to achieve the best outcomes for service users and staff alike.

Ideally, you will have experience of working within a Psychologically Informed Environment, modelling and implementing best practice to others. You will participate in the overall responsibilities of the Project.

 Hours Average of 40 hours per week (full-time). As the Centre will become a 24/7 service, you will be on a balanced 6 week rolling rota of day, late, night and weekend shifts.

Pension: The employee will be assessed under auto-enrolment pension legislation and if eligible, minimum contributions will be made.

Annual Leave: 33 days per year, inclusive of public bank holidays. As the Project operates a 24/7 service, bank holiday cover may be required.
 
Contract: Full Time, Open-ended

DBS: An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required. 

Occupational Requirement: *Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.
Physical requirement: The job regularly involves walking throughout the Project, which is based over 2 sites 100m apart, over a number of floors with stair access. There is also a requirement to travel across London for meetings and service user support. Physical mobility and ability to carry smaller items are required as essential.

To apply: 
Please find attached the Job pack with details of the job description and the link to the application form or find attached the application form .

CVs will not be accepted. Applications should be sent to our recruitment email address.

Closing date for applications:  Friday 4th June 2021 at 08:00 am.

Interviews:  Thursday 10th June 2021.

Team Leader (Employment Advisor Teams) WLA WHP JETS

£26,250 - £31,250 per annum (Regional difference may apply)

37.5 hours per week, permanent

Ref: 22637

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across West London/North West London covering Harrow, Hillingdon, Wembley or Barnet 

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our West London Alliance DWP Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution focussed approach, target driven and be highly organised.

Reporting to Regional Delivery Manager you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London geographical area and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

•  Competitive Salary

• Enhanced Pension Scheme after 6 months

• Life Assurance x 3 of your salary

• Enhanced annual leave

For further information and to apply online, please click the "Apply on website" button quoting the reference number 22637.

Closing date: 21st May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

The opportunity

We’re looking for a Call Centre Team Leader (Customer Care) to join our Customer Support Team.

About the role

As our Call Centre Team Leader, you'll develop and lead the Customer Care Team providing exceptional customer service to our amazing supporters using multi-channel modes of contact. 

You'll inspire, motivate and lead a remote team across the UK dealing with high levels of contact across multiple channels. You'll ensure all members of the team have the necessary skills, knowledge, and information to successfully deliver an excellent inbound customer service to all customers, planning and allocating work to the team to achieve agreed objectives and SLAs.
 
Through developing an excellent understanding of our customer contact technology and how that supports both our customers and your team, you’ll gain knowledge of British Heart Foundation’s (BHF) CRM database and associated procedures relating to the tasks of the Customer Care Team, ensuring the accurate and responsible handling of all data in-line with BHF data policies in all BHF relevant databases and paper records.

About you

With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording and inputting of information, you’ll have previous experience of ensuring quality data is gathered on customer contact. 

You'll be an experienced Team Leader, having run an inbound a customer call centre team previously and will also have strong leadership and people and performance management experience. 

Target-driven, you'll be able to use your own initiative and manage your own workload and will have excellent communication and customer service skills able to respond by telephone and in writing sensitively to our supporters and customers.

With an enthusiastic and “can-do” positive attitude you’ll enjoy learning about and utilising new customer contact technology, driving continuous improvement.

Please note this role will be homebased but there will be a requirement to travel to BHF offices in Birmingham.

About us

We’ve helped halve the number of people dying from heart and circulatory diseases in the UK since the 1960s, but there is still a mountain to climb. We rely on the support and donations from the public. If these stop, so does our research. So does the support we provide. And so does the search for cures and treatments that could save you or someone you love one day.

Interview process 

The interview process will be held over MS Teams. 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

The Role:
This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.

Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

Key Tasks:

• Provide a high quality, person centred service to homeless women with a range of low to high needs within a Psychological informed environment.
• Provide holistic support to a caseload of rough sleeping women who access the Centre, signposting service users to the relevant services that will address their needs.
• Assist in the provision of our rough sleepers Drop – in within a safe, secure, trauma informed environment. Meeting the basic needs of the clients by providing food, warmth, shelter, showering facilities, meaningful activities and a safe place to sleep.
• Produce person centred and high-quality documents for a caseload of clients including risk assessments, support plans and referrals relating to their needs. This includes and is not limited to; housing, employment, health and financial needs.
• Provide up to date housing advice and guidance to low-to-high support service users. Signposting them to the relevant specialist services in order for them to access stable accommodation.
• Provide tenancy management and support for residents in the Emergency Beds. 

The successful candidate will:

• Have working experience of supporting clients with Mental Health and/or Complex Needs.
• Have experience of providing Advice, Guidance and information (IAG) to vulnerable adults.
• Possess excellent communication and time management skills.
• Be willing and able to work flexibly to meet the needs of the women. 

Must have:
1-year minimum paid experience of working with vulnerable people and those with complex needs in an Advice and Guidance or Support Worker role (or equivalent).

To apply: Please see our Job Description and fill out the Application Form (available to download on our website) and email your application to our recruitment email.

Please note we do not accept CV's.

Hours  40 hours/week. Working on shift-based rota which includes early, late, night, and weekends

Application Deadline: Wednesday 19th May 2021 at 08:00 am.

Interview date:Weeks commencing  7th and 14th June 2021.

A full clean driving licence is essential for this role

The Spires Centre is an award-winning day centre that has been working with homeless and disadvantaged people in South London since 1990. We work with some of the most isolated and vulnerable in our society. The majority of our clients are homeless or have insecure accommodation, with many also facing complex issues such as long-term unemployment, poor mental and physical health, addiction and substance abuse, or they may be involved in sex work.

Our Women’s service specifically works with vulnerable women and with the help of a dedicated volunteer team, we provide a range of services including late night and early morning outreach, a twice-weekly Women’s Space, Sanctuary sex worker Drop In every Tuesday evening and an Open Access/Drop-in session. In addition a full adult learning timetable offers free classes and workshops. We assess need, create bespoke support plans, provide ongoing key work and empower people to improve their circumstances. Last year we supported over 1100 people across all our services.

Purpose of Role:

• To work as part of a team to facilitate the smooth running of outreach and centre sessions aimed at vulnerable women and other individuals, including, but not exclusively, those who sell sex.
• To lead and coordinate support for allocated clients.
• To engage, assess and respond to the immediate needs of all new and existing clients attending centre sessions and contribute to their ongoing support.
• To participate in the outreach rota  and engage with women during late evening and early morning sessions.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum

37.5 hours per week, permanent

Ref: 21934

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across – Central England CPA 1 geographical areas include: Bedfordshire & Buckinghamshire, Northamptonshire, Lincolnshire, Leicestershire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads in a fast pace environment.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England regions of Northamptonshire, Bedfordshire, Buckinghamshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please visit our website via the button below quoting the reference number 21934.

Closing date: 28th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, please contact our HR Service Centre to make alternative arrangements.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum (regional differences may apply)

37.5 hours per week, permanent

Ref: 22270

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across - Home Counties geographical areas:

East of England - Kent, Essex, Hertfordshire and Norfolk

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Home Counties region of Hertfordshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please click the Apply on Website button quoting the reference number 22270.

Closing date: 28th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

Cambridge & Peterborough Children and Young People’s Mental Health Services – a partnership approach

A new partnership has been set up to transform and bring together mental and emotional health services for children and young people in Cambridgeshire and Peterborough. Centre 33 and Ormiston Families are joining their expertise in therapeutic support with Cambridge and Peterborough NHS Foundation Trust and Cambridgeshire Community Services NHS Trust. The partnership is committed to using the THRIVE framework of Getting Advice, Getting Help, Getting More Help and Risk Support.

Centre 33 and Ormiston Families are looking for dynamic, passionate individuals to work as a diverse team across our organisations on the delivery of evidence-based interventions to children and young people aged 0–25 years.

We have a variety of roles which will support this new service, including Team Managers. If you have the skills and experience and want to contribute to the continuous development and innovation of children and young people’s mental health provision, we want to hear from you.

For more information and to apply, please visit our website via the Apply button.

Closing date: 9.00am on Monday 24th May 2021.

Interview date: Week beginning 31st May 2021.

Centre 33 and Ormiston Families are committed to safeguarding. We are equal opportunities employers; we value diversity and welcome applications from all sections of the community.

Richmond Carers Centre, a network partner of Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames. 

Helping Carers to Live Well is our organisational aim.  We are looking for someone with the skills and ability to offer a coordinated approach in supporting unpaid and family adult carers in the London Borough of Richmond upon Thames. Carers provide vital support and can come from all walks of life and be of any age.

As an Adult Carers Support Worker you’ll be part of the Adult Carer Support Team at Richmond Carers Centre. Here, you’ll provide carers with advice, information and emotional support either face-to-face, via email and through our dedicated telephone support line. Much of your work will involve actively listening to carers and formulating packages of support. You will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. You’ll also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we’ve achieved. 

With your proven experience of working with carers or other vulnerable groups on an individual and/or group basis, you’ll recognise the importance of being client focused and have a commitment to enhance the lives of carers.  You will be able to demonstrate a broad knowledge of carers’ needs, a wide range of skills in relation to service delivery to support carers, and have a sound understanding of social care provision in both statutory and voluntary sector environments. 

You will be self-motivated and positive in your approach to working with both carers and staff, and have a willingness to embrace our organisational values. Strong administrative, time management, IT and organisational skills are essential.  Your ability and willingness to occasionally work outside normal working hours is required.

In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, employer’s contribution to your pension scheme and above all, a supportive and friendly working environment.  

Richmond Carers Centre is currently working remotely and a plan is being devised for a transition to office based provision.

Please use the application form only. CVs will not be accepted

Closing date – 9am Monday 14th June 2021

Provisional interview dates – Tuesday 22nd June and Thursday 24th June 2021. Interviews will be held on Zoom unless otherwise advised.

For application documents, please click the relevant website links

Privacy Notice

In compliance with General Data Protect Regulations, Richmond Carers Centre will only collect personal data and applicant information relevant to carry out a safe recruiting process. This means we will ask for data such as applicant’s name and contact details, education and employment history, and contact details for referees. The application pack will include an equalities monitoring form, which will be separate to the application form for statistical purposes only. Applicant’s information will not be shared with a 3rd party unless required to do so by law. We will retain applicant’s information for the duration of the recruitment period after which unsuccessful applications will be deleted.

Richmond Carers Centre is committed to Equality of Opportunity

Age UK Gloucestershire is a small charity, with big ambitions.  We are constantly looking at new ways to support older people to remain independent at home and connected to their community.  We have created this exciting new role to bring these innovations to older people across Gloucestershire.

Your initial focus will be launching a project for those who are ‘ageing without children’ and supporting our existing ‘Homeshare’ intergenerational living project, which is building momentum throughout the county. We are looking for;

• A people person – a great listener who can build solid relationships to better understand people’s needs and work with them to help them achieve their goals.
• A projects person – someone who can plan how to take our idea and get it off the ground quickly and effectively.
• A doing person – happy to be hands on, delivering the projects with older people.
• A persuasive person – using positive communication to promote our projects to any audience.

If that sounds like you, we’d love to hear from you.  We are committed to having a workforce that is representative of the community we serve, at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.

In return, we can offer great benefits, flexibility and the chance to be part of well-respected, ambitious local charity, which is making a difference to thousands of older people across Gloucestershire.

Closing Date for applications:  Monday 17th May 2021. Interviews w/c 24th May 2020

PLEASE NOTE – CVs WILL NOT BE ACCEPTED - WE ACCEPT OUR APPLICATION FORM ONLY

Hours: Full time - 35 hours per week
Location: Combination of office (City Centre) and home working

Citizens Advice Manchester offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re recruiting a Service Performance & Quality Manager to work with our service delivery teams and be responsible for ensuring that we deliver high quality advice and casework, whilst meeting the performance standards and expectations of our funders and clients.

As Service Performance & Quality Manager, you’ll lead on the successful implementation of strategies, policies, processes and practices to ensure the effective operational design, implementation and development of quality assurance and performance management of our client services. You’ll be responsible for a smooth and seamless transfer of new or improved systems and processes into business as usual operations and work with other Managers throughout Citizens Advice Manchester to ensure that all client services are quality assured, effective and efficient.

The post requires a track record of success in delivering high quality client services in a multi-stakeholder performance driven environment, a high level of understanding and experience of quality assurance design and implementation principles that improve customer outcomes and excellent interpersonal skills. This busy and varied role will not only test your influencing and negotiating skills, but provide the opportunity to work with a variety of internal and external stakeholders. The ability to work as part of a team is essential.

Experience of working within an advice services environment and an understanding of the advice sector and quality and performance frameworks such as the AQS, SQM and MAPS would be desirable but not essential.

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package with excellent terms including:

• A flexible 35 hour working week
• City Centre location
• Cycle to Work Scheme
• Pension scheme
• Health Plan with integrated Employee Assistance Programme
• Generous holiday entitlement of 26 days per year (in addition to bank holidays)

Location: Home based with the potential to do some face-to-face activity post COVID-19

This role will be working across Central England. Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for an Engagement Team Leader to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

As an Engagement Team Leader, you will be responsible for managing and supporting our Engagement Advisors (WHP JETS).

The WHP JETS Engagement Team Leader role is integral to the success of our employment programme, ensuring The Engagement Team develop and maintain close working relationships with Shaw Trust Team Leaders and Employment Advisors to expand engagement opportunities for participants.

This role is perfect for an individual with experience of leading and supporting customer focused teams. The role requires a driven individual, motivated to succeed with the ability to achieve day-to-day KPI performance. You will be expected to manage a team of Engagement Advisors with a key target of increasing the number of engaged participants on programme across the CPA. This will be mainly delivered remotely via phone, video conference and other digital channels.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

You must have an understanding of the local and regional labour market and employment issues within Central England geographical areas including Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire and Worcestershire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

You will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, contact our HR Service Centre to make alternative arrangements.

12 Month Contract | 30 hours per week

The Disability Resource Centre (DRC) is a leading disability organisation operating in Birmingham, Solihull and the wider West Midlands.

Our mission is ‘to build a sustainable business to empower disabled people to take control of their own lives and to actively seek out opportunities to achieve their full potential as individuals in mainstream society’. This is at the heart of everything we do.

We are seeking a highly motivated and experienced person to assist the Information, Advice and Guidance team to support clients in achieving a better state of wellbeing as well as conduct Focus groups and telephone research and provide a platform for disabled people and their families to highlight their needs in such challenging times.

As our ideal candidate, you will be able to provide effective and efficient person-centred casework support within our Information and Advice team. Candidates should have relevant experience of working with complex cases, possess a Level 2 in Information, Advice and Guidance, sound knowledge and understanding of third sector disability issues and welfare entitlements as well as good working knowledge of IT including MS Office and data management.

To apply, please visit our website via the apply button.

Closing date: 21 May 2021.

Interview date: w/c 24 May 2021.

Service Manager – Learning4living – Dual Diagnosis & Supported Living Pathways

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centre’s new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours – Fixed term for 1 year, with potential extension

Salary Grade: £27500 - £30000 per annum

_____________________________________________________________________________

Key Responsibilities

Services & Staff

• To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living  services

• To be responsible for the management and delivery of the new ‘Hope Supported Living’ housing provision,  proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project – maximising allocations and minimising voids

• To ensure that needs and risk assessments for all potential new residents to ‘Hope Supported Living’ are carried out in line with departmental procedures
• Ensuring ‘Move On’ and ‘Support Plans’ are person centred, maximising potential for service users progression
• To provide consistent and clear line management and leadership to the staffing and volunteer teams
• To work with the Service Manager – ‘Hand Up’, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.
• Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence
• Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills
• Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress
• Networking with other organisations within and out of the “homeless sector” and pulling in their resources and expertise

• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities
• Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes
• Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability
• Monitoring own and team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary
• Participating in training and development opportunities as agreed with the Head of Service Delivery
• To provide regular line management, supervision and appraisal for staff, in line with organisational standards
• To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
• To ensure good practice in the support of the vulnerable adults we support
• To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

• To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement
• To be a leading agency of choice in progressive and preventative support services within the homelessness sector
• To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing
• To offer leading advocacy services
• To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.
• To develop the services to meet the needs of this client group in conjunction with the Service Manager – Hand Up , Skills & Employability Lead and the Head of Service Delivery

• Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management
• To support, encourage and supervise service users who are involved in therapeutic workshops / groups
• Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

• Ensuring service user involvement and a person centred approach are embedded within the team.

• Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.
• Listening to service users and encouraging positive steps towards personal development
• Providing advice, information, practical and emotional support to service users regarding their support.
• Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.
• Regurlarly reviewing and reporting findings of department caseloads
• Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support
• Work closely and collaboratively with support work partner agencies, ensuring a  joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

• All information must be maintained within GDPR regulations
• To be an active and effective Manager, driving the same from your teams
• To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s  policies and procedures
• To ensure Northampton Hope Centre’s values are embedded in the service delivery
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustee’s.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management
• To complete and file required records in line with the requirements from external funding bodies
• To complete reports to the Board of Trustees when requested
• To record, monitor and report on service user progress and outcomes

Other 

• To attend staff meetings as and when required
• To attend relevant training sessions and courses
• Being a member of the Management bank holidays and out of hours shift rota.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Service Manager – Learning4living & Housing

Qualifications

1. A level 5 Health & Social Care or relevant counselling, social work, mental health nursing or substance misuse qualification
2. First Aid certificate

Knowledge

Essential Criteria - Understanding of developing and delivering services within a support setting

Essential Criteria - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing

Essential Criteria - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

Essential Criteria - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner

Experience

Desirable Criteria - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers

Desirable Criteria - Experience of running therapeutic activities and group processes.

Desirable Criteria - Experience in Motivational Interviewing techniques

Desirable Criteria - Awareness of local services

Essential Criteria - Minimum 2 years’ experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting

Essential Criteria - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations

Essential Criteria - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting

Essential Criteria - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting

Essential Criteria - An understanding of mental health conditions

Skills and Abilities

Essential Criteria - Ability to deal with stressful and difficult situations in a calm manner

Essential Criteria - Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users

Essential Criteria - The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders

Essential Criteria - Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required

Essential Criteria - Excellent organisational and record-keeping skills

Essential Criteria - Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines

Essential Criteria - Empathetic and able to relate to staff, volunteers, customers and external agencies

Essential Criteria - To keep composure in the face of emergency and unexpected events

Essential Criteria - Ability to prioritise and manage workload

Essential Criteria - Ability to engage, lead and motivate others

Essential Criteria - A self-starter who is outcome focused and target driven

Practical

Essential Criteria -Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports