Advice centre team leader jobs

The role

We are looking for a Sheltered Housing Team Leader to join us at our beautiful 13-acre retirement community (Bencurtis Park) to lead our team of Wardens in delivering consistently high-quality, resident-centred services. This is an essential role to help ensure that Bencurtis Park remains a welcoming, inclusive, positive and safe place where older people can continue to live independently in their own homes for as long as they wish and are able to.

Key responsibilities include:

• Providing day-to-day leadership, supervision and support to the Warden Team.
• Managing the Warden rota to ensure appropriate staffing cover.
• Coordinating daily resident contact, welfare checks and follow-up support.
• Supporting residents to live independently, including through support planning, risk assessments and liaison with health, care and community services.
• Taking a proactive role in safeguarding and family liaison.
• Working collaboratively with colleagues on housing management matters.
• Ensuring health and safety processes, checks and record keeping are carried out effectively and maintaining accurate records.

For more information about Glebe Housing Association please visit our website.

The person

We are looking for someone who has experience of leading, motivating and supporting staff to deliver high standards of service. You will bring experience from sheltered housing, independent living, care, accommodation-based services or a similar environment, together with a strong understanding of safeguarding, resident support and person-centred working.

You will be empathetic, calm under pressure and able to communicate effectively with older people, relatives, colleagues and external agencies. Strong organisational skills, good judgement, confidentiality and the ability to manage competing priorities are essential. You should also be confident using Microsoft Office and willing to learn and make effective use of housing and workplace systems.

A full Job Description and Person Specification is attached.

How to Apply

Please read the full Job Description & Person Specification.

Please send your CV,  Supporting Statement and Diversity Monitoring Form.  In your supporting statement you should outline your interest in working for Glebe Housing Association and explain how you meet the criteria set out in the Person Specification.

Deadline for applications: midday Monday 24th August 2026

Interviews: w/c 31st August 2026

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

As a Domestic Abuse (DA) Team Leader, you will lead the team of DA Practitioner’s and our Armed Forces Independent Domestic Violence Adviser’s (IDVAs). You will be responsible for overseeing risk assessments, safety planning and case management, working within Trevi’s Domestic Abuse Team.

About the role

This role focuses on empowering women and families to improve their safety, wellbeing, and independence. The successful candidate will lead the team to provide support through emotional support, practical guidance, advocacy, and access to specialist services which will include legal resources, employment, education, finances, benefit support and group work.

 What you will do 

·   Supervise DA Practitioners, & Armed Forces IDVAs, providing daily guidance, case management oversight, and supervision

· Providing constructive feedback, conducting appraisals, and managing employee performance

· Lead on high-risk cases, ensuring comprehensive risk assessment (e.g., DASH) and safety planning for victims

What you will bring 

· Experience of working in domestic abuse delivery service

· IDVA Qualified

·       Ability to prioritise, work independently, and reflect on practice

· Strong communication and organisational skills

We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.

About Picker

Picker is an Oxford-based charity with an international reputation for measuring and improving patient, service user and staff experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.

About the role

The Research Manager is responsible for the programme management of the NHS Staff Survey Programme, providing leadership across all aspects of programme development, delivery and continuous improvement. The post holder is accountable for maintaining high standards of quality and customer service, ensuring the needs of NHS England and programme stakeholders are met.

This is an exciting opportunity to work at the centre of a high-profile national programme and help shape the future direction of staff experience measurement across the NHS.

Skills and experience

We are looking for someone with:

• Significant experience of applied quantitative research, including survey design, research methods, data analysis and reporting.
• Experience of managing complex research or survey programmes involving multiple stakeholders, competing priorities and tight deadlines.
• Strong leadership and project management skills, including planning resources, monitoring progress and driving successful delivery.
• Excellent communication and relationship-building skills, with experience of working effectively with clients, partners and external stakeholders.
• Strong analytical and numerical skills, with the ability to interpret and communicate findings clearly to a range of audiences.
• A degree (or equivalent professional experience) in a relevant discipline.

Experience of healthcare, social care or charity-sector research, alongside knowledge of software such as SPSS, Qualtrics or ClickUp, would be advantageous.

If you're passionate about using research to improve health and care services and are looking for an opportunity to lead high-profile national survey programmes, we'd love to hear from you.

About the role

We're looking for a friendly, proactive Advice Caseworker (Outreach Specialist) to join our high performing Advice Service.

This is a unique role combining student advice and outreach. You'll provide one-to-one advice to students on academic matters, while also developing and delivering engaging outreach activities that help students understand the support available to them.

We're looking for someone who enjoys working with people, is confident communicating with a wide range of audiences, and is passionate about improving the student experience. You'll be equally happy supporting students in appointments as you are delivering workshops, attending events and building relationships across the University.

If you have experience supporting people, excellent communication skills, and enjoy making a positive impact, we'd love to hear from you.

Join a supportive, ambitious team and help ensure every Imperial student knows where to turn when they need advice.

What you would be doing

You wil provide confidential, impartial advice and guidance to students on academic regulations and procedures, helping them understand their options and navigate challenging situations. Through appointments, meetings and written correspondence, you will support students in resolving issues while maintaining accurate case records and ensuring a high standard of service delivery.

Working closely with College departments and external organisations, you will help students access the support they need and contribute to identifying trends and emerging issues affecting the student experience. Your insights will help inform the Union's advocacy work and support positive change across the University.

Alongside your advice responsibilities, you will develop and deliver a programme of outreach activities designed to raise awareness of the Advice Service and wider Union initiatives. This will include promoting the service at Welcome events, delivering presentations, maintaining a visible presence across campuses and building relationships with key stakeholders to ensure students can easily access support.

You will also measure the impact of outreach and engagement activities, using data and feedback to continually improve the programme. In addition, you will contribute to training students, colleagues and elected officers, participate in relevant meetings and working groups, and support the Union's strategic commitment to student wellbeing, engagement and empowerment.

What we are looking for

We are looking for a compassionate and proactive individual who is excited about supporting students and helping people navigate challenging situations. You will have experience providing advice, guidance or one-to-one support through appointments, meetings, calls or similar settings, with the ability to build trust, communicate clearly and maintain confidentiality. You will be highly organised, able to manage competing priorities, maintain accurate records and produce clear written communications, while demonstrating a strong commitment to equality, diversity and inclusion.

You will also be confident engaging with a wide range of audiences and promoting services through presentations, events or other outreach activities. Experience of encouraging participation, building relationships and delivering impactful engagement initiatives will be valuable, as will an understanding of the issues affecting students and young people. Above all, you will be someone who enjoys working collaboratively and takes a student-centred approach to their work.

The full requirements are set out in the Job Description and Person Specification.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College London Benefits page.

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team (contact details on College page).

Closing date: 16 August 2026

Interviews will be expected to take place week commencing 24th August 2026.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. 

This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. 

The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.

The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.

Key Responsibilities

Leadership and Service Management

• Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
• Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
• Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
• Provide guidance and support on complex casework, safeguarding concerns and risk management.
• Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.

Specialist Casework

• Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
• Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
• Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
• Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
• Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. 

Quality Assurance and Compliance

• Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
• Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
• Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
• Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
• Support preparation for contract monitoring, audits and quality inspections.

Partnership Working

• Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
• Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Build strong relationships with local agencies to improve referral pathways and client outcomes.
• Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
• Support collaborative problem-solving and contribute to the ongoing development of the partnership.

Service Delivery and Performance

• Ensure timely allocation of referrals according to client need, complexity and risk.
• Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
• Monitor performance against contractual targets, quality standards and key performance indicators.
• Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
• Identify emerging trends, unmet need and opportunities to improve service delivery.

Outreach, Innovation and Continuous Improvement

• Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
• Support the implementation of new systems, digital technologies and service improvements across the partnership.
• Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
• Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.

Safeguarding and Risk Management

• Ensure safeguarding policies and procedures are fully implemented across the service.
• Provide advice and escalation support for safeguarding concerns and high-risk cases.
• Promote safe working practices for staff delivering home visits, outreach and community-based support.
• Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

Job description

We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. This role will play a key part in the day-to-day operation of the Students' Union UCL Advice Service, including administering enquiry and appointment management processes, supporting the administration of our financial support funds, maintaining electronic case records and supervising student staff.

The role may also provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration.

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 20/80 basis (80% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Key Requirements

Are you able to communicate effectively with students experiencing distress or complex circumstances? Are you able to work independently within agreed procedures, escalating where needed? If so, we'd love to hear from you. 

Our ideal candidate will be experienced in managing high-volume enquiries and administrative processes in a student or customer-facing environment. They will administer shared inboxes and appointment processes, handle personal information sensitively and in accordance with confidentiality and data protection requirements, and support students in a friendly, professional and efficient manner. The successful candidate will prioritise competing demands effectively, contribute to service improvement through accurate record keeping and reporting, and work collaboratively with colleagues and student staff to deliver an outstanding Advice Service and wellbeing projects for UCL students 

For full details on this role, please view the job pack attached below.

Please note - we reserve the right to close this vacancy early if we receive a high volume of applications from suitably qualified candidates. We therefore encourage interested applicants to submit their application as soon as possible.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness.  Our support will improve their health and wellbeing and enable them to move away from the streets.

Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census.    This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men.  Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services. Therefore, Trauma Informed Care lies at the heart of everything we do.

Working with the Daylight Service Manager, you will manage a team of staff and volunteers to set up, pilot and deliver this vital new service in a central London location. The service will include a combination of practical facilities such as showers and a laundry, health and wellbeing resources to minimise the harm associated with rough sleeping and support to move into accommodation.  We may develop additional aspects to the service as resources become available.

You will have experience in delivering psychologically, gender and culturally informed services to people who are experiencing street homelessness. You will use this experience to build relationships of trust with clients.  This will include a commitment to embedding co-production so that the service continues to improve and evolve.  You will facilitate in reach services predominantly with a health and harm minimisation focus and develop positive partnerships with external agencies.  You will also set up and oversee a group work programme.  You will provide strength-based and solution focused one to one support for women to move away from the streets.

Through compassionate and proactive management, you will help build a high performing, well organised and creative team who are passionate about supporting very vulnerable women away from the streets.

Salary: £41,599 - £45,097 (scale Points 26-30)
 Closing Date: Sunday 23rd August
Interview Date: Thursday 3rd September

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and supported required.  If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!

The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance. Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people's financial wellbeing.

Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.

Main Duties and Responsibilities

1. Specialist Money Advice and Casework

• Deliver person-centred money advice and holistic support to individuals and families experiencing financial hardship, housing insecurity and complex needs.
• Manage a caseload of clients, providing tailored interventions including budgeting, debt advice, income maximisation, welfare benefits advice and financial capability support.
• Provide FCA-regulated debt advice, including Debt Relief Orders and other debt solutions where appropriately trained, or refer clients to specialist services where required.
• Support clients experiencing fuel poverty through tariff advice, supplier negotiation and practical interventions.
• Develop personalised support plans that address both immediate financial difficulties and longer term financial resilience.
• Advocate on behalf of clients with creditors, landlords, utility providers, housing services and statutory agencies to achieve the best possible outcomes.

2. Housing and Homelessness Prevention

• Work proactively with clients to sustain tenancies and reduce the risk of homelessness.
• Liaise with landlords, housing associations, Exeter City Council Housing Options and other housing providers to resolve tenancy-related issues.
• Support clients living in temporary accommodation or experiencing housing insecurity.
• Assist clients to access housing-related benefits, CRF Housing Payments and other financial support.
• identify housing risks early and implement practical interventions to prevent crisis wherever possible.

3. Outreach, Engagement and Financial Resilience

• Deliver outreach across Exeter through home visits, community venues and other trusted locations to engage people who may struggle to access traditional advice services.
• Build trusted, professional relationships with clients, adapting communication and support to meet individual needs.
• Support the delivery of financial education sessions, including Navigate the Money Maze and other financial capability initiatives.
• Help clients develop the knowledge, confidence and practical skills needed to manage their finances independently and reduce future reliance on crisis support.

4. Partnership Working

• Work collaboratively with Navigate, Churches Housing Action Team, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Maintain effective referral pathways and ensure clients receive seamless transitions between crisis intervention and longer-term support.
• Attend partnership meetings, case discussions and multi-agency forums where appropriate.
• Signpost and make warm referrals to specialist services to address wider health, housing, employment and wellbeing needs.

5. Systems, Recording and Compliance

• Maintain accurate, timely and high-quality case records using the partnership's case management system - Advicepro.
• Use digital systems and organisational tools effectively, including secure client portals and AI supported technologies where appropriate.
• Ensure all work complies with FCA requirements, safeguarding procedures, GDPR and organisational policies.
• Maintain appropriate professional boundaries and ensure confidentiality at all times.

6. Monitoring, Quality and Outcomes

• Record outcomes and client progress accurately to support contract monitoring and service evaluation.
• Contribute to client feedback, case studies and continuous improvement activities.
• Work towards agreed performance targets while maintaining high standards of client care and professional practice.

7. Professional Practice

• Deliver services in line with person-centred, relationship-based and trauma-informed principles.
• Participate in supervision, reflective practice, team meetings and ongoing professional development.
• Keep knowledge of money advice, welfare benefits, housing and homelessness legislation up to date.
• Promote equality, diversity and inclusion, ensuring every client is treated with dignity, respect and compassion.

General Duties

• Develop and maintain positive working relationships with partner organisations, referral agencies and community stakeholders, promoting collaborative working across the Wis£rmoney partnership.
• Support service improvement by gathering client feedback and identifying opportunities to improve service delivery.
• Work in accordance with organisational policies, procedures and professional standards at all times.
• Contribute positively to team meetings, partnership working and organisational learning.
• Support managers in responding to enquiries, complaints and compliments in a timely and professional manner.
• Undertake any other duties appropriate to the role and participate fully in training and continuous professional development.

We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.

Job Purpose:

The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.

You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.

The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.

Main Duties and Responsibilities

Client Engagement and Triage

· Act as the first point of contact for all referrals into the Crisis & Resilience Service.

· Contact new referrals promptly, normally within one working day wherever possible.

· Build positive, trusting relationships from the first interaction.

· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.

· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.

· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.

· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.

· Agree preferred communication methods with each client and tailor support accordingly.

Crisis Intervention

Provide immediate practical support to help stabilise clients experiencing financial hardship by:

· Maximising household income through welfare benefits advice and applications.

· Supporting Crisis Fund applications where appropriate.

· Completing benefit entitlement calculations.

· Assisting clients to gather supporting evidence.

· Developing emergency budgets.

· Identifying priority debts.

· Negotiating with priority creditors where appropriate.

· Supporting Breathing Space applications.

· Protecting essential services including fuel and housing.

· Arranging emergency support including food, fuel and other crisis assistance where available.

Aim to stabilise urgent situations within three working days wherever possible.

Welfare Benefits Advice

· Provide high-quality welfare benefits information and advice.

· Complete benefit entitlement checks.

· Support new claims and changes of circumstances.

· Assist clients with mandatory reconsiderations and appeals where appropriate.

· Identify opportunities to maximise household income.

· Keep knowledge of welfare benefits legislation up to date.

Client Journey and Case Coordination

· Allocate clients to the most appropriate adviser based on complexity and need.

· Maintain oversight of client journeys.

· Ensure no client disengages or is lost within the system.

· Maintain regular contact with clients awaiting specialist advice.

· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.

· Make warm referrals to partner organisations with client consent.

· Support seamless transitions between crisis intervention and longer-term casework.

Outreach and Accessibility

· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.

· Remove barriers preventing individuals from accessing advice.

· Adapt communication styles to meet individual needs.

· Promote financial education opportunities and encourage participation where appropriate.

Partnership Working

· Develop positive working relationships with partner organisations.

· Liaise with statutory agencies including housing, adult social care, DWP and health services.

· Attend multi-agency meetings where appropriate.

· Promote the "No Wrong Door" approach to service delivery.

Systems, Recording and Compliance

· Maintain accurate and timely case records using AdvicePro.

· Complete all monitoring requirements.

· Record outcomes, interventions and client progress.

· Maintain GDPR compliance.

· Use digital systems including client portals, Open Banking and automated workflows where appropriate.

· Ensure safeguarding concerns are recorded and escalated immediately.

Continuous Improvement

· Participate in supervision and reflective practice.

· Contribute ideas for improving systems and processes.

· Support service evaluation through client feedback and case studies.

· Keep professional knowledge up to date through continuous professional development.

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

Op NOVA is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through NOVA Scotland, NOVA Wales and NOVA Northern Ireland. 

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Brief role description

The Nova Support Team (NST) Client Advisor plays a key role in the NOVA Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.

The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.

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Who we're looking for

We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.

You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.

You will be proactive, IT confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.

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This is a fixed term position for about 2 years. The contract end date will be confirmed at the offer stage. 

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description. 

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What's in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 16 August 2026.

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Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness.  Our support will improve their health and wellbeing and enable them to move away from the streets.

Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census. This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men.  Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services.   Therefore Trauma Informed Care lies at the heart of everything we do.

As part of our creative and committed team, you’ll play a key role in:

• Building trusting relationships with women facing multiple exclusion and who are rough sleeping in London.
• Understanding the needs of the women accessing Daylight, providing harm minimisation support, access to healthcare and treatment.
• Helping women to move into accommodation and away from the streets
• Developing strong working relationships with a wide range of partners, ensuring The Connection’s Daylight service is a highly respected part of the response to women’s rough sleeping in London
• Implementing this pioneering new service and sharing our learning with others

You will have experience in delivering psychologically, gender and culturally informed services to women who are experiencing street homelessness. You will be committed to embedding co-production in our service design and engaging volunteers in service delivery.

Salary: £36,380 - £40,682 (Scale Points 19-25)
Closing Date: Sunday 23rd August
Interview Date: Friday 4th September

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

We are seeking an exceptional leader to join ClementJames as our Interim Chief Programmes Officer for a 12-month maternity cover. Reporting to the Chief Executive, you will be one of three members of our Senior Management Team, alongside the Chief Executive and Chief Operations Officer, providing strategic leadership for the organisation and ensuring we continue to deliver exceptional services and lasting impact.

This is a unique opportunity to build on the strong foundations established by our current Chief Programmes Officer while bringing fresh ideas and expertise during an exciting period in the organisation’s development. You will lead the delivery of our services, inspire and develop a talented team of senior managers, champion quality, impact and continuous improvement, strengthen strategic partnerships, and help shape the future direction of ClementJames.

We are looking for an experienced senior leader who combines strategic vision with operational excellence, is passionate about developing people and partnerships, and shares our belief that everyone should have the opportunity to achieve their potential.

Team: Branch Support Unit 

Location: Remote with regular travel to Chelwood Gate, East Sussex.

Work pattern: 35 hours per week, Monday to Friday (very occasional weekend working may be required) 

Salary: Up to £28,454.94 per annum 

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Branch Support Unit Advisor: 

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes 

• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits 

• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams 

About the Branch Support Unit team: 

• We sit within the Central Operations team 

• Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres 

• We currently have a team of 8 and one team leader

What we’re looking for in our Branch Support Unit Advisor: 

• Lives within regular commuting distance of Chelwood Gate, RH17 7TT

•  Administration experience preferably within an office environment 

• A customer service background with experience interacting with members of the public 

• Proven ability to multi-task and work on own initiative, accurately and under pressur 

• A confident communicator, particularly using the telephone 

• Strong Microsoft Office knowledge including Word and Excel 

• A full UK driving licence and access to a vehicle

• Able to travel away from home with some overnights 

What we can offer you: 

• Health and wellbeing support to help you stay well while working remotely 

• Flexible working options to support a healthy work–life balance

• Ongoing learning and development to help you build your skills and grow your career

• 26 days’ annual leave plus bank holidays, increasing with service

• A competitive contributory pension scheme and life assurance for peace of mind 

• Additional support such as eye care vouchers and confidential employee advice services 

• Access to discounted pet insurance to help care for your pet’s health

• Learn more about our full reward package

Interested? Here’s how to apply: 

Application closing date: 10th August 2026 

Virtual interview date: 19th & 20th August 2026 

Applications may close before the deadline, so please apply early to avoid disappointment.

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview & Task via Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey