Advice information volunteer roles

We’re looking for a motivated finance professional to join our Trustee Board as Treasurer, provide us with financial strategic direction and help us maintain our long-term sustainability

Working closely with our Chair and Chief Officer, your key responsibilities will include:

• Keeping the Board informed about its financial duties and responsibilities

• Guiding and advising the Board in the approval of budgets, accounts and financial statements

• Chairing the Board’s Finance Sub-Committee

• Reviewing the quarterly and year end accounts produced by our Administrator

• Presenting the year end accounts at the Annual General Meeting

• Ensuring that proper financial procedures and controls are in place to safeguard the charity’s resources

• Ensuring that the charity has appropriate reserves and investment policies

You don’t need to have been a trustee before, but you’ll need to:

• have recognised professional financial qualifications or experience

• ideally, have some knowledge or experience of charity finances

• be familiar with Quickbooks accounting systems and spreadsheets

• have the skills to analyse proposals and examine their financial consequences

• be able to explain complex financial information in an accessible way

• be able to exercise good independent judgment and if necessary to make difficult recommendations

• work effectively as part of a team

• have the time and flexibility to respond to the demands of the charity

• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality, equality and data protection

• represent Citizens Advice professionally at all times

Please note that while a large part of the role can be performed remotely, in-person attendance is expected for the board and trustee meetings.

If you are interested in joining our successful and expanding service, as we continue to meet the advice needs of the diverse communities we serve, we would love to hear from you. 

The difference you will make to cats and people

As a trap, neuter and return (TNR) lead volunteer you will make a vital contribution to maintaining a healthy population of feral and community cats and will help alleviate cat welfare and community problems caused by uncontrolled cat populations. You will lead a team of TNR volunteers in your local area, who in turn will help reduce the number of unwanted cats.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Supporting and managing a team of TNR volunteers
• Promoting and encouraging appropriate training for TNR volunteers
• Delegating activities to TNR volunteers
• Supporting TNR volunteers to comply with Cats Protection policies and guidelines
• Engaging with local communities, local businesses, landowners and farmers to promote the neutering of cats in their locality
• Engaging with vets to promote and arrange neutering 
• Liaising with other members of the Cats Protection local team
• Making sure the trapping equipment is working properly

Be the first friendly voice a carer hears.
Help someone feel supported from the moment they reach out.

Carers Trust Solihull is looking for a First Point of Contact Admin Volunteer who enjoys helping people and keeping things organised. You will welcome new carers, handle enquiries, and make sure every person who joins our service gets a smooth and supportive start.

What you will do
• Record new carer registrations using our simple database.
• Prepare and post welcome packs, including carer ID cards.
• Complete the short 5-question contingency plan with each new carer.
• Answer incoming calls and direct them to the right team.
• Respond to enquiries in a calm and professional way.
• Log actions and update records so carers receive accurate support.
• Signpost carers to Solihull Council services when needed.
• Follow confidentiality, safeguarding, and data protection procedures.

What you need
• Four to five hours a week, on a day that suits you.
• A steady, organised approach.
• Confidence speaking with people.
• A wish to make life easier for unpaid carers in Solihull.

If you want to make a real difference with a warm, supportive team, this role gives you the chance to help from the very first hello.

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.

Activities

• Supporting the nutritional needs of young women with health issues on a limited budget.
• Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
• Providing wisdom and accurate nutrition education around healthy eating for the individual.

Qualifications/ Experience

• Must be a fully qualified Dietitian or Nutritional Therapist.
• As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
• Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

Why we want you

As branch chair you and your branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Overseeing an appropriate programme of awareness raising activities so that potential beneficiaries, volunteers and supporters are aware of SSAFA as first in mind for support.
• Building relationships with the regional and national SSAFA team, local voluntary organisations and, if applicable, SSAFA serving community teams, local military establishments, etc.
• Attending events as a key SSAFA representative.
• Providing timely reports and information to SSAFA’s central office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Working with other volunteers, regional and national team members to attract and recruit new volunteers as required.
• Work closely with the community engagement co-ordinator to recruit, welcome, induct, support, and manage volunteers in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.

The skills you need

• Motivating leadership with an ability lead a team of volunteers.
• Friendly and approachable
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area.
• Support and friendship from your local SSAFA branch and the wider SSAFA community.
• Use your skills, knowledge, and life experience to benefit others.
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

We’re looking for two Community Connectors, over the age of 18 years old, based at Leicester Royal Infirmary, Infirmary Square, Leicester.

You’ll be volunteering at a set day and time to suit you, once a month.

This is a new project within the hospital and offers a great opportunity to someone to have the support and opportunities from both the Stroke Association and Leicester Royal Infirmary staff.

The volunteers will represent the Stroke Association within the hospital to:

•  Build relationships within the hospital and local community with people, staff and other organisations to raise awareness of stroke, our charity and support available.
•  Engage within the hospital and potentially local communities by supporting the delivery of presentations or talks (either face to face or digitally), share your experience of stroke (if applicable) and attend fundraising events and cheque collections.
• Engage with stroke survivors and their loved ones, sharing your story (if applicable), discussing stroke impact and the support available.

A Disclosure and Barring Service (DBS) check is required for this role.

You will need to be registered as an NHS volunteer for this role- we can support this process.

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer needs to hold a professional level diploma in counselling and have training and experience working with individuals with eating disorders.

Activities

• To provide therapeutic support to young women (aged 18-30) with eating disorders
• One-to-One counselling sessions will aim to support the individual to improve self-confidence, identify and resolve negative thought processes, implement constructive coping strategies and empower them to fulfil attainable life goals
• To develop and promote a positive relationship with the women within allocated caseload
• To keep up-to-date with development in the field of counselling and eating disorder therapy
• To manage appropriate professional boundaries in the relationship
• To maintain records for monitoring, evaluation and tracking purposes plus service evaluation
• To take responsibility for own professional development

Requirements

• Hold a professional level diploma in counselling
• Hold professional membership with BACP, UKCP or equivalent
• Have own regular supervision with a qualified supervisor
• Fully trained in eating disorder therapy and previous experience supporting individuals with eating disorders
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. Ideally weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

Our partner is a long-established charity providing vital advice, support, and advocacy for refugees, asylum seekers, and migrants in South East London. They help people to know and exercise their rights, rebuild their lives, and thrive as part of an inclusive and welcoming community.

They are seeking a Treasurer to join the Board and play a key role in ensuring effective financial management and governance. Candidates should be qualified finance professionals, ideally with knowledge of charity finance and a commitment to the organisation’s mission of justice, inclusion, and empowerment for migrant communities.

As Treasurer and Trustee, you will support the Board in fulfilling its financial responsibilities including advising on financial strategy, budgeting, and reserves policy; reviewing management accounts and annual reports; overseeing audit processes; and ensuring effective systems of financial control. You will also contribute to wider Board discussions, bringing financial insight to strategic planning and risk management.

The Board meets quarterly (alternating between online and in-person evening meetings in London), and Trustees typically devote around 1–2 days per month to their duties.

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For more Trustee and Treasurer roles please visit the AfID website.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
• Support fosterers to follow cat welfare policies and procedures
• Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
• Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
• Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
• With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
• Represent the branch at relevant meetings
• Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
• Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures

We are looking for lived experienced volunteers who use screen readers and would be happy to share their experiences of accessing Welsh digital information and services in Wales.

You will share your personal experiences of using a screen reader to access Welsh digital information and services, show how accessibility features work in real life and what changes make a real difference.

You will share your experiences and talk openly in group discussions and have the confidence to raise issues and a willingness to speak up about concerns or gaps in services. You will also contribute and collaborate with project staff and external stakeholders (researchers and decision makers) to shape future Welsh language technology developments helping to create more accessible Welsh language digital services.

How often will I be needed?

• 2 Hours per Event

Key requirements

• Aged over 18

Location

Region

• Wales

Home based

• This role is home based

Additional location information

• Meetings will take place virtually, but there may be an opportunity to join a face to face session depending on needs of the project.

Who this opportunity will suit

• This role is reserved for blind and partially sighted applicants

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Screen reader user
• • Welsh Speaker (first language or learner)
• • Will have good active listening skills to engage respectfully and sensitively with others’ experiences and perspectives
• • Will be able to work collaboratively and constructively with other group members, stakeholders and staff
• • Ability to reflect on personal experiences.

Our outreach service provides enhanced support for vulnerable and intimidated witnesses who may need additional support and preparation ahead of trial day so they can give their best evidence in court.

What will you do?

Support a diverse range of vulnerable and intimidated witnesses and be their key supporter before, during and after the trial to help them prepare and cope with their experience of giving evidence.

Work collaboratively with witnesses to identify their needs and deliver a tailored package of preparation and support.

Meet with witnesses via video call and phone.

Show witnesses around the court before the trial so they are familiar and at ease in the environment.

Attend court on the day the witness gives evidence, accompanying them when giving evidence where permitted.

Make contact with the witness post trial to talk about their experience of giving evidence and facilitate referrals to other agencies.
 

What skills will you need?

You don’t need specific qualifications but you’ll need to:

- Be friendly, caring, supportive and empathetic towards others.
- Be non-judgemental and impartial.
- Have good communication skills; both written and verbal, as well as being a good listener.
- Be able to work effectively as part of a diverse team
- Be reliable, committed and flexible, with an ability to plan and organise your own time and tasks.
- The ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
- The ability to travel within your local area (in some areas this may require a vehicle).
- Have access to good internet connection and a laptop/ computer with a camera to use in a private space. This enables you to facilitate video calls with witnesses, and undertake training and communication tasks.

You’ll also need an Enhanced level DBS disclosure (a criminal record check), which we will arrange. Having a criminal record is not in itself a barrier to volunteering with us.

Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.

What will you do?

• Explore different ways of fundraising to help the local Citizens Advice obtain money, either for specific things, or for ongoing running costs of the local Citizens Advice

• Help organise fundraising events to raise money from the local community and encourage volunteers and staff to get involved

• Create materials, such as newsletters or presentations, which can be used to raise the profile of the local Citizens Advice and for raising money

• Explore other ways of fundraising, including identifying new sources of funding from organisations

• Help to build relationships with local organisations or businesses

• Help staff put together some information to send to potential funders and to complete applications for funding bids

What is in it for you?

• Make a real difference to people’s lives

• Learn about a range of issues such as benefits, debt, employment and housing

• Build on valuable skills such as communication and problem solving, and increase your employability

• Work with a range of different people, independently, in a team and within your local community

• Have a positive impact in your community. And we’ll reimburse expenses too.

What do you need to have? You don’t need specific qualifications and skills, but you’ll need to:

• Be friendly and approachable • Be non-judgemental and respect views, values and cultures that are different to your own

• Have a positive attitude towards fundraising

• Have excellent verbal and written communication skills

• Have good IT skills

• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

• Be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Valuing Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people, people with colour, disabled people, people with physical or mental health conditions, LGBTQ+ and nonbinary people.

If you are interested in becoming a fundraising volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you, please contact us. 

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Life in a rescue environment is never ideal for any cat compared to a loving home. Our cat adoption team leaders support cat homing and as part of this they may lead a team of volunteer home visitors who collectively play an important part in matching our feline friends with their new families. Our cat adoption team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Acting as the main point of contact within the team for cat adoption enquiries via email/telephone and social media
• Supporting the adoption process through either homefinder questionnaires or a small team of home visitors
• Liaising closely with other volunteers to ensure information on cats being helped is correct and up to date
• Following up on any post-adoption queries
• Play an active part in the volunteer committee, being part of the team leading on cat adoption information and updates
• Collaborating with the cat eelfare team leader to ensure the highest standards of cat care are applied in line with Cats Protection policy and procedures

The Structured Intervention Support (SIS) service offers support for people with high and complex needs.

You will be assisting service users who experience mental distress in one-to-one settings:
-help to resettle in the community on discharge from hospital
-help to develop strategies to improve their quality of life and reduce their dependence on statutory services
-provide personalised key work support to enable people with complex mental health needs progress and maintain independent living.

We are looking for volunteers who can support people with activities for a minimum of 1 day per week. Activities such as:

-Escorting people to appointments/outings/activities or events
-Organisational and administrative tasks – help with budgeting; understanding/applying for welfare benefits; letter writing and form filling; arranging activities/appointments; planning the use of other services such as shopping.
-Supporting people to maintain their homes – reporting/organising repairs; organising a move; signposting and referring to services and activities.
-Ad-hoc support