Advice Jobs

Citizens Advice Bristol provides free, confidential and impartial advice, helping people to resolve problems affecting their lives. We have a wide range of services targeted at various client groups and advice issues.

We have a vacancy for a Projects Co-ordinator working primarily with our Macmillan Benefits Team and our MaPS Debt Advice Team, this is a busy role for proactive self-starter who can work collaboratively within teams whilst managing their own workloads. Based in our main office at Citizens Advice Bristol, the Projects Co-ordinator is an integral member of the project teams. 

Responsibilities include but are not limited to;

• processing new clients into the service 
• providing initial information
• identifying urgent issues
• prioritising clients as necessary
• booking client appointments
• monitoring referrals
• supporting caseworkers to progress client cases

Key details:

• Salary: £23,026  pa FTE (Pro Rata to 0.8 if 28 hours)
• Hours / work pattern: 28-35 hrs / Monday to Friday – you can express an interest in working between 28 and 35 hours per week, but even part time applicants must be available to work across all 5 days.
• Contract: Projects Co-ordinator – Fixed to 31.3.2026
• Location: Main office (BS1) 
• Closing date: 5.00pm on 13th November 2024
• Interviews: 20th November 2024 

Do you enjoy meeting and talking to people? Are you a warm, outgoing person and an excellent listener?

We are seeking an Advice Worker to deliver low vision equipment and accessibility advice and support across Fenland and East Cambridgeshire. 

The role is responsible for driving our company vehicle taking our equipment and accessibility services into communities (on devices such as smart speakers, smart phones and tablets) and delivering a range of services wherever required. 

Knowledge and experience of low vision and blindness and low vision equipment and accessibility, is desirable but not essential as full training will be given. 

Join CamSight's friendly, dedicated, passionate team and enjoy our key benefits:

· 25 days annual leave (pro rata for part time staff)
· Additional day Birthday leave
· Additional leave between Christmas and New Year
· Paid Bank Holidays (dependant on working pattern)
· Flexible and blended working
· Company Pension Scheme 
· Employee Assistance Programme (EAP)
· Long service leave entitlement after 5 years of service
· Free sight test.

If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.

The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.

We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.

This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.

We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!

East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

You’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

Volunteering has huge benefits both to individuals and to organisations. Good volunteering with excellent training and development opportunities has an even greater impact.  Combine this with volunteer roles that enable people with mental health problems to better access their rights and entitlements in terms of benefits, debt and housing, at a time when that is so important and you have the opportunity to make a difference. To do this job you need good working experience of areas of social welfare law combined with experience of passing on your knowledge and supporting volunteers.

Position: Advice Volunteer Supervisor (2-year contract)

Hours: 17.5 hours per week

Salary: £14,774 (actual)

Delivering advice relating to benefits, debt and housing can alleviate stress and support better mental health. We want to increase access to advice and we can do this through volunteering but we want that experience to be welcoming, supportive and enabling. To do this we need a Volunteer Supervisor who can provide high quality training and supervision. 

The skills and experiences that are important to us are:

· Advice experience in areas of benefits, debt and housing.

· Working in a way that develops skills.

If you are interested in this role, please download the application documents from the Join Our Team page of our website.

The closing date is 12 noon on Monday 4th November 2024.

This role has been funded for two years by the Charles Plater Trust.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services or had experience of volunteering.

Hours / work pattern: 5 days / 35hrs per week preferred, but 4 days / 28hrs considered

​Location: Main Office - Fairfax Street, Bristol - some home working possible

We are seeking a highly motivated individual to manage the Core Service, our largest multi channel advice activity.  The Core Service is mostly delivered by volunteers, the appreciation and encouragement of whom is imperative.  Equally imperative is ensuring that advice delivery meets regulatory, funder and internal standards.

As with everything we do, the Core Service must remain responsive to changes in the community’s advice needs, and also to how the community needs that advice to be delivered (for example the introduction of new channels or delivery points).  The post holder will therefore listen well, foster an appetite and readiness for change in our people, and be persistent.  In terms of day to day service delivery, they will thrive in the following environment (and support others to do the same); unpredictability, clients in difficult situations, multiple advice subjects, and incoming referrals arriving from different partners and channels.

About Us

Citizens Advice Bristol provides free, confidential and impartial advice, helping people to resolve problems affecting their lives. We have a wide range of services targeted at various client groups and advice issues. 

We cover all subject areas with a focus on welfare rights, debt, housing and employment. We dealt with over 25,000 issues in the 2023/24 financial year. We give people the knowledge and confidence they need to find their way forward, whoever they are, whatever their problem.

What we give our staff

At Citizens Advice Bristol we truly value our colleagues and we show that in what we offer. These range from flexible working arrangements and generous leave entitlement and a pension scheme.

• We offer great learning and development opportunities and an Employee Assistance Programme
• Healthy work/life balance with a flexible approach to working arrangements
• Generous 5.6 weeks pa plus public holidays pro-rata
• Free hot beverages in our offices
• Excellent city centre location with great transport links
• Comprehensive maternity, adoption and shared parental leave
• Learning, development and personal growth opportunities

How to Apply

Please read the attached Job Pack containing the Job Description and Person Specification for more information. To apply please submit the following:

• CV
• Covering Letter, no more than 2 sides of A4 paper, describing and demonstrating how your experience, skills and knowledge meet the criteria set out in the Person Specification.

Closing date: Thursday October 24th at 12.00 midday

Interview date: Tuesday October 29th

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.

Benefits of working for Wandsworth Carers’ Centre:

Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

 Support and Development Worker –

Advice & Information Team

Salary: £30,787

Full Time (35 hours per week)

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy Advice Team and help provide advice and guidance to those who need it most.

As the successful candidate, you'll bring your knowledge of the unique challenges faced by carers and use your expertise to offer vital information, especially in the area of welfare benefits. Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

.

Funded By: Debt Free Advice

We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark. 

The post is funded through Debt Free Advice, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt 

You will have:

• Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development. 

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Interviews will take place on Tuesday 5 November 2024

Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team as an Advice Service Manager, working in our Caterham and Oxted offices.

The successful candidate will be responsible for and have:

· Great interpersonal skills and an advice background to manage our advice services.

· They will be responsible for the day to day delivery of our advertised advice services, including supporting training, overseeing and supervising the quality of advice given and managing performance of staff and volunteers.

· The ability to bring out the best in the team, as well as to ensure the highest quality of advice across our core service and varied projects.

· Be a trained Advice Session Supervisor/ or knowledgeable generalist adviser/caseworker and/or willing to complete the appropriate training.

· You will be part of the senior management team, inputting into the running of the office, developing relationships with relevant stakeholders and funders where appropriate and promoting our service.

· You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.

· The role includes providing cover for Advice Session Supervisors and filling short-term gaps in staffing as necessary.

· We will consider applicants who have experience of working in the advice sector and of managing volunteers

Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.

This main purpose of this role is to lead on initiatives within CSE's fuel poverty and energy advice work, ensuring effective delivery is aligned with CSE’s strategic objectives. Additionally, the role contributes to the organisational development through project oversight, staff management, and collaboration with senior management to drive forward CSE’s fuel poverty work programme and secure future funding.

Pay and conditions

• The role is full-time (37.5 hours per week).   
• The salary for the role will be £46,987-£56,283 (starting salary will depend on skills and experience).     
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To contribute significant expertise in fuel poverty support services, energy advice and energy saving interventions to other CSE projects.
• To manage projects with strategic importance within CSE’s work delivering advice on energy and fuel poverty support to a range of householders and liaise with, and report to project partners and funders on a timely basis.
• All projects are delivered in an effective, timely and resource efficient manner, and in accordance with the needs and priorities of both fuel poverty stakeholders and partners and the needs of clients and funders.
• Effective learning processes and practices are embedded in project development and delivery cycles; we are clear and honest about our strengths and weaknesses; and that key evidence is shared and used to inform the development and prioritisation of future projects.
• Work with the Director of HES to develop the organisation’s business plan for the year ahead, forecasting staffing needs and helping to establish the yearly budget for the team.
•  To oversee key aspects of delivery in the HES advice portfolio, including project monitoring and evaluation and supporting senior staff in their work.
• To lead the development of new project proposals, contributing realistic methods and accurate costing forecasts (including staff time and direct costs) and bringing project partners on board where necessary.
• To work with project managers to cultivate strategic positive relationships both locally and nationally to help realise funding opportunities to sustain and grow our work and impact, in line with CSE’s strategic objectives. 
• To develop partnerships and liaise with a range of stakeholders, potentially including other advice agencies, local authorities, voluntary sector associations and housing associations.
• To hold the role of Work Programme Lead for the Fuel Poverty & Vulnerable Customer Work Programme.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Understanding of the community and voluntary sector.
• Understanding of the UK energy system and the shifts required to achieve a smarter, greener, and fairer energy system.
• Experience of project delivery, including planning, team management, task allocation and budgeting.
• Knowledge and experience of a range of different funding sources and experience of building relationships with funders.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Also, please send A CV (maximum 3 pages) with your personal information removed and a cover letter outlining your motivation for applying for the role and how your skills and experience relate to the person specification.

The closing date for applications is 12.00 (noon) on Monday 28 October 2024.  

Interviews are expected to take place Wednesday 6 and Thursday 7 November 2024, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Do you want a job where you can really make a difference?  Do you enjoy working with people?

We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.

The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.

Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.

As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.

The ability to work well in a team is essential!

This role is for 35 hours per week.

As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities. 

All our staff benefit from a competitive remuneration package, including: 

• 25 days holiday plus bank holidays 
• Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
• Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail 
• Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff 
• A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers 
• Season ticket loan 

Closing date: 6 November 2024

Interviews will take place on Monday 11th and Tuesday 12th November.

However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible.  We reserve the right to close this vacancy at any time.

Head of Business Conservation Advice - Maternity cover
Reference: OCT20242499
Location: Flexible in UK
Salary: £43,095.00 - £46,264.00 Per Annum
Benefits: Pension, Life Assurance and Annual Leave
Contract: 12-month Fixed Term
Hours: 37.5 per week

This is a unique opportunity to lead a highly skilled and committed team of 17 advisers and specialists who together are working in partnership with businesses to deliver real nature positive improvements for biodiversity across the economy.

What's the role about?

You will be responsible for the team that secures business conservation partnerships and delivery of the RSPB's aims of conservation impact, nature positive business change and additional income. In particular you will:

• Lead a team of business conservation advisors
• Develop the skills and capabilities of the team towards high performance and a positive culture
• Be responsible for the quality of RSPB inputs into business conservation partnerships and alignment with outcomes
• Work across RSPB teams to ensure there is a robust plan to bring new partnerships
• Be responsible for effective stakeholder management and collaborative external and internal relationships
• Lead the communications, impact reporting and promotion of the team’s work
• Direct the team’s activities and work plans, meeting the required ambition and managing risks
• Work collaboratively with teams across RSPB
• Oversee the budget so financial targets are met
• Report to and liaise with relevant RSPB governance boards

Essential skills, knowledge and experience:

• Good understanding of nature conservation and businesses engagement on sustainability
• Strong track record of engaging with business partners
• Experience of leading teams and uniting them to deliver impact
• A strong customer focus and experience of contract management
• Demonstrable experience in developing and implementing business plans
• Strong financial management skills
• Proven experience meeting targets and delivering impact
• Excellent written and verbal communication skills
• Extensive stakeholder management experience

Closing date: 23:59, Mon, 4th Nov 2024

We are looking to conduct interviews for this position as soon as possible after closing date.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their whole selves. To achieve our vision of creating a world richer in nature, we need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Funded By: London Borough of Southwark

This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

• You must be a trained Gateway Assessor with a minimum of three months experience.
• An understanding of the advice needs and issues of the local community in a diverse inner-city area
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies   

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development. 

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Interviews will take place on Tuesday 5 November 2024

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for a dedicated and passionate  Housing Advice Worker to join our Outreach team based in Hatfield! You will be responsible for providing advice, guidance and support to vulnerable people aged 18-24 years.

How will you make a difference? 

You will support vulnerable young people to find or maintain suitable accommodation. This involves setting up and or / sustaining their tenancies thus helping to prevent repeat homelessness. You will provide housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, such as mental health issues.

The challenges the young people we support face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.

The main purpose of this role is to ensure the delivery of a high-quality housing advice service to all young people, aged 18-24yrs, who require housing advice & confirmation of their realistic housing options.

To support and assist with the strategic development of the Outreach Housing Advice Service to ensure that we continue to meet the needs of young people in Hertfordshire and remain a provider of choice.You will work closely with colleagues & partners to ensure the effective engagement of young people, who could be in crisis, to prevent current or repeat homelessness.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Interview Process 

Recruitment Morning planned for 11th November 2024.If succesful to next stage a personal interview will be held on the morning of 13th November 2024..

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so