Advice Jobs

We have an exciting new opportunity for a Social Prescribing Link Worker to join our team in Merton.

The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 7th anniversary this year. We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing. 

You will support patients within Primary Care in Merton, and you will support each patient to access appropriate services provided by voluntary and community organisations and other agencies. We expand the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support. 

About The Role | How to Apply: 

• 35 hrs per week 

• six months fixed term contract with possible extension, subject to funding 

• £31,395 per annum plus 5% pension, includes Outer London Weighting 

• Closing date for applications:  Wednesday 1st May 2024 (midnight)

• Applications may close before the deadline, so please apply early to avoid disappointment.  

• Formal interviews will be held between 7th and 10th May 2024 

• The starting day will be in June 2024 

• Applicants will be notified by telephone if they are to be invited for interview 

• Please complete and submit your application form by email to

We are currently looking for a part-time Social Prescriber / Link Worker
£8,215 pa (for 11 hours per week)

Fixed-term until March 2025-Possible extension

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

You will be part of the MYcommunity Linkworkers team. Your main role will be to:

• Provide personalised brief intervention and social prescribing support to individuals, their families and carers.

• Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me.

• Provide person-centred support to enable clients to identify their health and wellbeing needs and goals. Co-produce support plans with clients to discuss what’s important, where they would like to be in the future and how we can support them to achieve this. 

• Manage and prioritise a caseload to ensure clients' needs, priorities and urgent support are met.

• MYcommunity Lambeth works in partnership with a large number of statutory and community services and organisations across the borough. You will link clients with appropriate services to meet their needs. It is vital to have a strong understanding of when it is necessary to refer someone back to health care professionals/ agencies when the client’s needs are beyond the scope of the MYcommunity team.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

Job closing on 30th April 2024. Interviews will take place on 8th May 2024.

Dear Candidate,

Thank you for your interest in the solicitor role at the Black Equity Organisation.

The role will be a stimulating and inspiring opportunity for an experienced equality and discrimination lawyer to work pro actively and strategically to use the law as a tool for change.

BEO is a civil rights charity that was set up to challenge and dismantle systemic racism. We work with Black communities by using campaigning, policy and research in conjunction with the law to effect meaningful change.

Legal services are central to BEO. We are therefore looking for someone of 4yrs PQE who has experience in social welfare, human rights, public and administration law and who seeks an opportunity to use those skills specifically in the area of challenging systemic racism.

In the last year we have been developing our relationships with partner organisations, ranging from community groups, our stakeholder law firms, NGOs and law firms experienced in equality and discrimination law, to deliver legal services. The role holder will be required to build on and expand these relationships so that BEO can offer quality legal advice to Back communities in the nations and regions across the United Kingdom.

We are building our internal legal team so that we can provide targeted legal support to Black communities. We are looking for someone to work with the Director of Legal Services and Policy to ensure that high quality legal advice, support and representation are the hallmark of BEO.

Apart from delivering targeted legal advice and representation and identifying and running strategic litigation cases, the role holder will be required to think creatively to assist in fundraising and campaigning to develop a sustainable legal service. BEO does not have a Legal Aid Agency contract so self funds all legal work.

BEO is a small team, so the role holder must have the skills and confidence to work on their own initiative as well as with members of other teams in BEO.

About You-

We are looking for someone with 4 years PQE who is excited about being part of a team that will build a legal service and who can work with Black communities and be guided by them.

You will also be able to demonstrate that you are aware that Black communities are not homogeneous and you will bring this understanding to the way that you approach your work and interact with clients, our partners and community organisations.

Your qualities will include an understanding that intersectionality is relevant in all that we do at BEO and that your assessment of how we use the law will be seen through that lens.

You will be someone who has lived experience of or insight and comprehension of the impact of racism on all aspects of the lives of members of Black communities.

In return we offer flexible, hybrid working from day one, a 5% employer pension contribution, a generous leave, maternity and parental leave package together with a strong focus on wellbeing and the chance to be part of the task of dismantling structural racism.

If this sounds like you, please do click apply!

Ashden boosts climate innovation in the UK and the Global South. Our support brings clean energy to villages and refugee camps and fixes up cold and draughty homes. It makes schools more sustainable, helps communities protect and restore the nature around them.

Let’s Go Zero is a national campaign uniting teachers, pupils, parents and their schools as they all work together to be zero carbon by 2030. We’re also working with national government to ensure the right support is in place to help all schools reach this goal through seven policy actions. This initiative will link thousands of schools across the whole of England with advice and support from a network of 31 local climate experts.

We are looking for advisors based in Yorkshire and The Humber, North West and North East to support school leaders, local authorities and others to carry out projects that reduce emissions and inspire students and the wider community. We know schools are eager to take climate action, but often lack the information to do so.     

Do you have a passion for climate action? Are you confident engaging with external stakeholders? You will play an important role helping them develop their plans, secure funding, and work in partnership to achieve their goals. You will support future new initiatives announced by our coalition members, the Department for Education, or other organisations working in schools, to ensure a smooth flow of information, enabling schools to transition to zero carbon. 

This is an exciting and varied role, with the potential to support thousands of schools on their journey to zero carbon.

Who are we?

Voice4Change England (V4CE) is a membership organisation with a vision to build a stronger and more inclusive civil society to meet the needs of BME and other disadvantaged communities by giving out grants, providing infrastructure support for the voluntary and community and social enterprise (VCSE) sector, campaigning on topical issues and policy and collaborating in groundbreaking research.

We are a small, friendly organisation looking to expand our teams over the coming months.

The role

Voice4Change England is recruiting for an Infrastructure and Development Officer who will effectively manage outreach and consultation with BME organisations and communities across England. We are looking for a proactive, motivated and outgoing person to join our Infrastructure and Development Team.

You will be passionate about social justice and addressing inequalities, can assess community needs and deliver infrastructure support addressing under-funding, and help to build sustainability and resilience in BME groups as well as help groups develop opportunities for greater impact.

The role will be remote working with monthly meetings and project related travel across England.

Main responsibilities 

• Organise and deliver outreach to reach and engage BME organisations and be informed by them on needs and issues.

• Organise roadshows and other events to engage and consult with BME organisations on particular issues and themes that emerge from outreach and consultation.

• Contribute to the development of learning, advice, support and resources for BME organisations.

• Liaise with external agencies and service providers to help broker increased inclusion of BME organisations.

• Collaborate, inform and involve, as relevant, BME organisations to aid the development of this work.

• Produce reports for V4CE and funders on the impact and value of the outreach and development work

• Contribute to dissemination of the contribution of the London BME sector to increase external value and respect of its work and impact

Person specification 

Education and Experience

· Knowledge of the issues and barriers faced by BME organisations and community groups

· Knowledge of individual BME organisational development needs and ability to add to this through consultation

· Knowledge of and commitment to the principles of equality and diversity

· Ability to analyse, synthesise and communicate complex issues in a clear manner

· Ability to plan and deliver training sessions

· Ability to aid capacity building and resilience by developing tools and templates suitable for groups at different stages of development

· Experience in roles involving stakeholder engagement and partnership building 

· Experience of relevant infrastructure or development work (desirable)

· Experience of project and budget management (desirable)

· Knowledge of charity law and guidance (desirable)

Personal Attributes

· Self-motivated and able to use initiative

· Ability to work independently and collaboratively in a team setting

· Proactive and responsive

· Strong project management skills with ability to manage diverse tasks and priorities with attention to detail and accuracy. 

· Excellent interpersonal skills combined with an ability to cultivate positive relationships

· Empathetic, tactful; able to relate to people and organisations of all backgrounds and with different needs while keeping to professional boundaries

· Solid communication skills, both written and oral.

What do we offer?

Our benefits include:

- Competitive salary

- 25 days annual leave plus bank holidays

- Flexible working hours

- Remote working with travel to London

- Pension with 5.5% employer contribution

- Support with professional development

How to apply

Apply by submitting your CV and supporting statement via the ‘Quick Apply’ button

Deadline: 23.59pm, 27th April 2024                               

Interview: Online interviews will be conducted in May 2024

Our Commitment to Equality, Diversity and Inclusion

We value diversity and inclusion in our workplace and believe that a diverse workforce brings a wide range of perspectives, ideas, and experiences, which ultimately contributes to the success of our organisation. By embracing diversity and providing equal opportunities, we believe that we can build a stronger, more innovative, and more successful team. We are proud to be an equal opportunity employer and are committed to maintaining an inclusive workplace for all.

If you require any reasonable accommodations during the application or interview process due to a disability or any other reason, please inform us, and we will make every effort to accommodate your needs.

Richmond Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames.

Helping Carers to Live Well is our organisational aim. We provide a targeted service to young carers, aged 5 – 18 years. Young carers, provide vital emotional and practical support to a family member with a care need including sibling young carers. Their care role can have an impact on their wellbeing, education and social opportunities. We are looking for someone with the skills and ability to offer a coordinated approach in supporting young carers in the London Borough of Richmond upon Thames.

As Young Carers Support Worker you will be part of a small, dedicated team which directly deliver a range of services for young carers, including information and advice, emotional support and mentoring, promoting awareness of young carers and delivering a wide selection of group activities, both term-time and in the school holiday programme. Using all your skills, you will work with the young carers’ team to deliver, review, and continually develop services for young carers to best meet their identified needs.

With your proven knowledge of working with children and young people, families, carers or other vulnerable groups on an individual and/or group basis, you will recognise the importance of being client focused and have a commitment to enhance the lives of young carers and their families, including knowledge and awareness of sibling young carers and vulnerable families. You will be able to demonstrate a broad knowledge of young carer’s needs, a wide range of skills in relation to service delivery to support young carers and have a sound understanding of social care provision in both statutory and voluntary sector environments.

You will be self-motivated and positive in your approach to working with both young carers, their families and team members, and have a willingness to embrace our organisational values.  Being innovative and creative, you will identify and implement a range of support mechanisms for young carers, enhancing their wellbeing and supporting them to achieve identified goals.  Strong administrative, time management, IT and organisational skills are essential.  Your ability and willingness to regularly work outside normal working hours is required.

In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, work-based pension or employer’s contribution to your pension scheme and above all, a supportive and friendly working environment. 

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Staff retention grant to support with wellbeing
• Access to shared resources and training opportunities
• Supportive and friendly working environment

Closing date: Midnight on Monday 6th May 2024

Shortlisting week commencing: Monday 13th May 2024

Interviews with Richmond Carers Centre scheduled: Monday 20th May 2024

Join us in a pivotal role that blends money and energy guidance with compassionate support, right at the heart of our mission to assist kidney patients across the South West. We're introducing a vital position within our Patient Support Services Team, focusing on providing targeted money and energy advice to those navigating the financial challenges of living with kidney disease.

In this home-based, full-time position, you'll be a member of a team dedicated to making a tangible difference. The role involves delivering bespoke money and energy guidance—via phone, video calls, and occasionally in-person—to address the unique financial obstacles faced by kidney patients. Your role will encompass everything from offering practical advice and assessing financial needs to connecting patients with broader specialist support networks.

This role demands at least 2 years of experience in advocacy, social work, or a related field within the health and social care sector, with a particular focus on financial and energy support. For those yet to achieve a Level 3 qualification in Money and Energy Advice, we're here to support your professional development in this area. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

Join us in a pivotal role that blends money and energy guidance with compassionate support, right at the heart of our mission to assist kidney patients across Scotland. We're introducing a vital position within our Patient Support Services Team, focusing on providing targeted money and energy advice to those navigating the financial challenges of living with kidney disease.

In this home-based, full-time position, you'll be a member of a team dedicated to making a tangible difference. The role involves delivering bespoke money and energy guidance—via phone, video calls, and occasionally in-person—to address the unique financial obstacles faced by kidney patients. Your role will encompass everything from offering practical advice and assessing financial needs to connecting patients with broader specialist support networks.

This role demands at least 2 years of experience in advocacy, social work, or a related field within the health and social care sector, with a particular focus on financial and energy support. For those yet to achieve a Level 3 qualification in Money and Energy Advice, we're here to support your professional development in this area. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

The role

As Welfare Officer you will work alongside four National Support Coordinators, ensuring our members receive welfare and benefit related information, advice, and guidance via telephone, zoom meetings, and email.

We are looking for someone to work 9am – 5pm Monday to Friday. There will be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who are we looking for?

The successful candidate will have a minimum of 2 years’ experience of working within a similar role.

A keen interest in or a knowledge/experience of charitable support provision is essential.

We are a looking for an innovative self-starter to join our small national team of 16 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness, as it is a little-unknown condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the illness. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including access to specialist welfare and benefits advice.

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenia’s are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender, or nationality. Myasthenia gravis, ocular myasthenia, and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Investment in your personal and professional development

We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced, strategic, and financially savvy Head of Finance to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic finance professional to helps us continue making a difference.

The Head of Finance will manage the high-performing finance team consisting of a Management Accountant, Assistant Accountant and Finance Business Partner. Sitting in the Business and Resources Directorate the team are instrumental to the successful running of the RCR. In this role you will be responsible for the operational finance function which handles accounting, financial reporting, planning and transactional activities as well as supporting longer-term strategic planning.

As a finance professional you will use your expertise to further support the RCR by delivering the organisations financial objectives and build strong working relationships with managers to equip them with the tools to make good financial decisions. Furthermore, you will support the Executive Director, Business & Resources in the delivery of effective risk management activities and reporting, lead discussions on how our financial controls and processes may need to change and adapt, shape and drive business performance to ensure your leadership of the finance function results in the delivery of excellent services.

What you’ll do:

• Lead, motivate and develop the finance team to deliver essential business services adapting and anticipating changes in business needs.
• Develop, agree and maintain a suite of internal service standards to meet business needs.
• Plan and lead the organisation’s financial budget process ensuring a comprehensive capture of business needs and advise SMT and managers.
• Ensure timely and accurate monthly financial management accounts are produced according to appropriate standards.
• Maintain a suitable suite of business financial policies, processes and controls that meet the business needs and are compliant with legislation and external standards.
• Lead the provision of commercial advice to directors, managers and staff to ensure best practice on procurement and contract management.

What you’ll need:

• Experience of operating successfully at a Finance Manager or Head of Finance role in a comparable organisation.
• A strategic and critical thinker with the ability to develop a team to deliver on long term goals.
• Understanding of risk, risk management processes and the use of risk analysis to help plan and develop organisations.
• Ability to communicate effectively with non-technical/non-professional audiences.
• Skilled manager of people, able to bring together, motivate, coordinate and develop a team.
• Excellent commercial skills, including the capacity to lead or support negotiations and to influence and motivate others.

If this sounds like the opportunity for you then please find out more about the Head of Finance role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

SPANA - The Society for the Protection of Animals Abroad is the global charity for working animals in low-income countries. Since 1923, we have supported the welfare of working animals, including donkeys, horses, camels and elephants, in communities that depend on working animals for water, transport, agriculture and their very survival. Today, we support working animals across 26 countries, through a series of global projects and partnerships.

This role will be a part of the Global Programmes team, working alongside colleagues responsible for Education & Social Behaviour Change Communication, and Programme Quality and Delivery. The succesful candidate will liaise with colleagues in the Global Resources, Global Fundraising, Marketing, and Communication departments, and in support of our colleagues across the majority world. The role will report to the Director of Global Programmes, and directly oversee three Technical Animal Health & Welfare Advisors.

You will be responsible for delivering SPANA’s technical animal health and welfare work, relatedly, against the 2023-2027 SPANA strategy and its key performance indicators. Your work will be supported by a nascent external animal health and welfare advisory panel, as well as that of your direct reports. You will be responsible for representing the organisation in relevant fora, amongst other responsibilities as required.

While we classify this role as hybrid, it's worth noting that the vast majority of your work can be done from the comfort of your own home. Occasional in-person visits to our London office (located in Borough High Street), and all-staff gatherings will be necessary. Our full time hours are 34.5 hours per week and we offer core working hours between 10am and 4pm.

Key responsibilities 

Strategy 

• You will have responsibility for developing and delivering the organisation's technical animal health and welfare strategy, plans and policies, with a primary focus on best practice and quality;
• You will lead the development of a global technical audit tool to ensure best practice is consistent across all partners & programmes supported by SPANA.

Leadership

• Promote the development of your immediate team, and the technical capacity and development of animal health workers across the SPANA network. Provide mentoring and targeted training and support succession planning and growth.
• Develop a high-performing team culture within the Animal Health & Welfare Team that demonstrates organisational values.
• Maintain an effective working relationship with all colleagues and SPANA partners.

One Health

• Lead on the development of SPANA’s One Health quality framework and support the Global Programmes Team in ensuring effective delivery.
• Provide technical input in veterinary health and education based on robust data and researched evidence.
• Develop a strategy focused on improving animal health systems specific to working animals.
• Lead on the development and delivery of all aspects of the technical provision of SPANA’s animal health and welfare.
• Monitoring epidemiological trends of working animal health and welfare data to 1) advise on and support appropriate health responses and strategies; 2) inform animal health surveillance goals
• Ensure technical support and advice is effectively managed and consistent with SPANA’s standards.
• Work with the Global Programmes Team in developing robust technical indicators to ensure evidence drives decision making
• Design and oversee research and analysis activities to support the development of technical standards, innovation and programme development;
• Ensure the provision of subject matter expertise, translational evidence and advice in support of policy development in the fields of animal welfare, and in parallel working closely with the Head of Education & SBCC on education materials. This will include the provision of or contribution to briefings, submissions and official and organisational reports

Advocacy, Policy and Representation

• Collaborating with coalitions, external working groups and stakeholders, advising on and coordinating SPANA’s contribution to these groups, chairing where relevant and reporting back to relevant teams in SPANA.
• Collaborate across teams to ensure technical input is included in all external advocacy work as and where needed;
• At a global level, build effective relationships with key stakeholders in the animal welfare sectors, such as WOAH, AUiBAR, and FAO etc;
• Represent our work to supporters, influencers, key stakeholders and partners.

About You

Training and Qualifications

Essential

• Qualified Veterinarian MRCVS a minimum of 12 years of veterinary experience.
• Clinical experience in mixed or large animal practice.

Desirable

• Further qualifications in the areas of animal welfare, herd health, surveillance, preventive medicine, epidemiology or One Health is highly desirable
• Further qualifications or proven experience in project management and/or leadership.

Experience

• Experience of working or living in low-income countries
• Experience working in the animal welfare, humanitarian and/or development NGO sector.
• Experience of developing, monitoring and/or auditing technical standards in veterinary medicine is highly desirable.
• Experience of working with governmental, animal health or agricultural organisations is desirable
• Experience of communicating and working with international stakeholder groups collaboratively.
• Experience with participatory or community-led interventions for animal or public health.
• Strong interest in One Health concepts and community-level interventions.
• Good understanding of the role and socioeconomic importance of working animals in low-income communities.

Skills and Attributes

• Ability to think holistically and apply technical knowledge within a One Health framework
• Strong knowledge and motivation for animal welfare.
• Strong leadership, communication and interpersonal skills as well as strong cultural sensitivity.
• High level of fluency in English (written and spoken). Basic level of French, Arabic or Spanish is highly desirable.
• Ability and willingness to travel to overseas projects independently as well as to SPANA’s head office in the UK as required.

Benefits

• 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days
• Company pension scheme (SPANA will contribute 10% of salary, if you contribute 5% of salary)
• Hybrid working with London Head Office (Borough High Street) attendance approx. 1 day a month (travel expenses not included)
• Health Cash Plan with Medicash which includes access to virtual GP appointments and a members discount portal
• Group Life Insurance scheme, which provides coverage at 3x your annual salary
• Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time
• Enhanced Employee Assistance Programme including face-to-face counselling
• Paid Volunteer Day

Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will reach out to you directly. 

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Job description

Caseworker Role (OISC Level 1, 2 and 3)

About us

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.

RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping, exploitation, etc.

Why work for us

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

What you will be doing

All Caseworkers (Levels 1,2 and 3) will be required to carry out the tasks shown below. The skill level to progress from one level to the next level is also detailed below.

· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

· To deliver presentations and represent RMC at meetings/events when required by management.

· To take responsibility of projects related to the job

Working within the team

· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

Casework and advice

· To offer advice & casework to service users with various aspects related to their immigration case.

· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

· To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

· To represent RMC at external meetings and events when required by senior colleagues.

· To maintain effective working relationships with partners and stakeholders.

Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
___________________________________________________________________

OISC Level 1

Skill / experience Essential Desirable

· OISC Level 1 Accreditation or equivalent

· Commitment to working towards level 2

· Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants.

· Ability to communicate complex information clearly to distressed clients.

· Commitment to equality and diversity.

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.

· An ability to self-motivate and work independently.

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Educated to degree level or equivalent.

· A proven record of team work and flexibility.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.

OISC Level 2

Essential Desirable

· OISC Level 2 Accreditation or equivalent

· Commitment to working towards Level 3

· Experience of complex advice work dealing with asylum seekers, refugees, vulnerable migrants and ‘outside of rules applications

· Ability to communicate complex information clearly to distressed clients

· Commitment to equality and diversity.

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.

· An ability to self-motivate and work independently.

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Educated to degree level or equivalent.

· A proven record of team work and flexibility.

· Excellent listening skills and ability to empathise as well as

· establish boundaries to avoid emotional over involvement.

OISC Level 3

Essential Desirable

· OISC Level 3 Accreditation or equivalent

· Experience of delivering complex advice work dealing with asylum seekers, refugees, vulnerable migrants, ‘outside of rules applications’ and representation at tribunal.

· Ability to communicate complex information clearly to distressed clients.

· Commitment to equality and diversity.

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.

· An ability to self-motivate and work independently.

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Educated to degree level or equivalent.

· A proven record of team work and flexibility.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.

With 20 new people in the UK diagnosed with kidney disease every day, the need for information and advice from a trusted, understanding source is bigger than ever. The Kidney Care UK Helpline is a new national service to support people online, on the phone and by email at the point they need support. 

This role would be ideal for someone with lived experience either as a patient, carer or health and social care professional, but primarily we’re seeking the skills to develop the processes, support knowledge development and lead a team to provide information, advice and non-medical guidance in a friendly, timely and efficient manner. 

You’ll lead from the front; answering incoming enquiries is your priority. You’ll need to be able to speak to a wide range of people and respond to them with compassion and understanding.  

Building and leading a small team, you will support them to develop knowledge and adopt best working practices. Listening to difficult conversations, their wellbeing is key and you’ll be experienced at identifying and implementing the training and support needed to thrive in a challenging but rewarding role.  

You’ll champion and promote equal opportunities and diversity both in your area of work and the wider organisation.   

Keeping accurate records of interactions using our database is essential. Reporting the outputs generated and providing insights to is also a key part of your role. Your insight and regular contact on the front line of services will help to inform other ways we can support patients and their families.  

Implementing new systems and processes will be an important part of the role, particularly in the early months. You will need to be confident using IT to communicate and deliver the service and have a good understanding of how IT supports effective working practices. 

You’ll identify with maintaining the high standards of Kidney Care UK services and play an active part in joint working, safeguarding and risk management. You’ll be responsible for your team’s compliance with corporate policies including safeguarding, confidentiality, health and safety and data protection.  

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.