Advice jobs in east of england
PCS is looking to appoint a Technology Services Officer to the Technology Services Team.
The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.
You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.
Salary and Location
- Band 3, London Spine points 33-29 or Regional Spine points 37-33
- Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
- PCS Clapham or Regional PCS Office
Successful candidates for the Technology Services Officer will be able to demonstrate:
- Knowledge of customer relationship management systems, specifically Salesforce
- Experience in contributing to a project, using structured project management systems and processes
- The ability to identify technical problems and resolve them efficiently within set timeframes
- Providing technical support for helpdesk queries
- Planning and delivering training
The main duties of the Technology Services Officer role include:
- Assisting in preparing reports on system performance highlighting potential risks or malfunctions
- Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Working as part of the Technology Services team on the database and integration, automation and change projects
- Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
Closing date: at 12 midday on Tuesday 15 July 2025
Interviews will be held by Zoom: Thursday 31 July 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Grade: Band 3, London/Region
Salary:
London Spine points 33-29
London Starting salary £43,715 p.a. rising to £48,846 p.a.
Regional Spine points 37- 33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: London or Region
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.
Responsible to: Technology Services Manager
Responsible for: Staff in Bands 1 and 2 (where appropriate)
Contacts
External:
Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional
Internal:
Service users, staff, senior lay officers, senior full-time officers
Main duties and responsibilities
1. Systems Management General
- Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
- Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
- Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
- Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
- Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Work as part of the Technology Services team on the database and integration, automation and change projects
- Assist the Technology Services team in development to deliver high quality digital solutions
- Ensure that the views of users are reflected throughout the development and delivery of digital applications
- Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
- Ensure a high standard of accessibility and usability across our platforms at all times
- Contribute to project-based work, using structured project management systems and processes
- Work with colleagues across PCS to deliver change through the Technology Services teams work
- Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
- Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
- Participate in the review and installation of managed packages on the digital platform
- Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
- Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
- Continuously review the efficiency of PCSs digital platforms
- Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
- Communicate recent additions/changes to staff and members
- Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs
2. Systems Management Digital
- Comply with maintaining database results through the set protocols and standards and controls for data processing
- Monitoring database efficiency through the reporting and analysis tools
- Support line manager with preparations for database expansion by studying plans and requirements
- Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
- Support the continued development and implementation of Salesforce by working with line manager and external contractors
- Support the upgrading of software by assessing transaction processing and database production options
- Maintain database performance by troubleshooting problems using internal or external resources
- Assist in the security of database by developing policies, procedures, and controls with the data protection officer
- Assist in training others in how to input and extract data
- Ensure the requirements of users are established, monitoring user access and security
- Communicate regularly with technical, applications and operational staff to ensure database integrity and security
- Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
- Deal with reporting fault mechanism within Salesforce
3. Systems Management Networks and Infrastructure
- Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
- Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
- Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
- Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.
4. Training and support
- Train staff members and lay officers in the use of PCSs analytical tools
- Develop good working relationships with colleagues
- Provide ongoing support and advice to staff and other members of the Technology Services team
- Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
- To proactively develop Technology skills through training courses, and using on-line resources
5. People Management (where appropriate)
- Manage work allocation and workflow, future planning and support for team/line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for line manager when required
6. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Date: July 2025
Location: London/Region
ESSENTIAL FACTORS
QUALIFICATIONS
- Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce
EXPERIENCE
- Providing support and advice to colleagues
- Experience of applying usability and accessibility best practice
- Planning and delivering training
TRAINING
(including continuous professional development)
- Evidence of ongoing training and personal development
- Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
- Commitment to undertake job-related training
- Commitment to participation in the appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Customer relationship management systems, specifically Salesforce
- Databases
- Agile Project Management
- Digital application coding or configuration management
- User centred design and current usability testing procedures
- Knowledge and understanding of trade unions and work of the public sector
SKILLS
- Design and implementation of work processes
- High standard of communication skills
- High level of problem solving, analytical and collaborative skills
- Attention to detail and systematic working
- Ability to work using own initiative
- Excellent project management skills
OTHER
- Commitment to the application of equal opportunities policies and practices at work
- Willing to work outside normal office hours and location
- Attend Annual Delegate Conference as required
The client requests no contact from agencies or media sales.
Who are we?
London Gypsies and Travellers (LGT) is an organisation that challenges social exclusion and discrimination, working for change in partnership with Gypsy, Roma, and Traveller people. We work with families across London Boroughs, including those living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.
Our Bright Futures programme offers mentoring and skills support to young Gypsy, Roma, and Traveller people aged 15–25 years. Through tailored one-to-one work, group activities and practical help, we support young people to build confidence, motivation and pride in their identity, while developing the tools they need to succeed in wider society.
What are we looking for?
We’re looking for a motivated and organised Youth Project Worker to support the delivery of Bright Futures. This is a varied role that combines project coordination, outreach support, administration, and direct engagement with young people.
You’ll help keep the programme running smoothly behind the scenes while also building trusted relationships with partner services and young people and families, supporting communications, and contributing to learning and reflection.
What will the role involve?
As a Youth Project Worker, you will:
- Support the day-to-day administration of the mentoring and employability programme, including record-keeping and report preparation
- Help coordinate communications activities such as creating new material, WhatsApp updates, and social media
- Maintain and grow referral networks with employers, training providers, and community organisations
- Engage directly with young people and their families to raise awareness and encourage participation
- Hold a light caseload of mentees and support mentoring activities as needed
- Contribute to programme monitoring, evaluation, and learning
What difference will you make?
Young Gypsies, Roma, and Travellers face significant barriers to education, employment, and inclusion, often made worse by discrimination and low expectations. The Bright Futures programme is designed to counter this by helping young people unlock their potential, strengthen their voice, and take pride in who they are.
Your role will help ensure the programme is accessible, responsive, and grounded in the real experiences and aspirations of young people. You’ll play a key part in ensuring our support reaches those who need it most – and that it makes a lasting difference.
What can we offer you?
- A welcoming and collaborative team environment
- Structured induction and ongoing training suited to the role
- Mentoring and support from the programme lead
- Opportunities to develop experience in project delivery, youth work, and community engagement
- Involvement in a unique programme grounded in trust, pride, and culturally sensitive practice
- Reimbursement of reasonable expenses for work related activities
Contract Terms
This is an initial 6-month contract, with continuation dependent on funding and satisfactory performance.
We have strong funding prospects and are currently awaiting decisions on multi-year funding applications, expected within the next 2–3 months. We are committed to continued delivery of Bright Futures and want to bring someone into the team who is motivated to grow with the programme.
Subject to a positive funding outcome and strong performance, we would aim to extend the contract at the earliest opportunity.
Who should apply?
We’re keen to hear from people with a wide range of backgrounds: youth work, community development, education, or admin, or someone with lived experience and a strong commitment to supporting Gypsy, Roma, and Traveller young people.
You’ll need to bring solid administration and digital skills, to help coordinate and deliver the programme effectively.
We particularly welcome applications from people from the Gypsy, Roma and Traveller communities.
How to apply?
Using the 'click to apply' button, please send us your CV and a cover letter addressing the questions below:
- Why are you interested in this role with London Gypsies and Travellers?
- What experience, skills, and values would you bring to the role?
Please refer to the enclosed job description and person specification when preparing your application. Applications without a cover letter will not be considered.
Role: Youth Project Worker
Hours: Part-time, 2 or 3 days a week (14 or 21 hours contract)
Salary: £27,000 - £28,000 p.a. (pro-rata) depending on experience and qualification
Closing Date: Sunday 27th July 2025
Interviews: Tuesday 5th August (Stage 1) and Tuesday 12th August (Stage 2)
By applying, we expect that you have noted the interview dates and confirmed your availability.
For more information or to have an informal conversation about the role, contact: Mini Ravi, Programme Lead on our office phone or via info(@) email.
The client requests no contact from agencies or media sales.
Contract: Full time, six months fixed-term contract (Maternity cover)
Location: London, required to attend the London office twice a week
A little bit about the role
Please note that applications for this role will close on Friday 11 July 2025 at 9am
Our people and culture are the critical enablers for us to achieve our mission.
Frontline needs to sustain a brilliant and high performing workforce that is driven to be the best they can, and our Head of People leads the work and team responsible for achieving this.
As the leader of the People team, you will oversee all aspects of the employee lifecycle, including strategy, performance, recruitment, induction, learning and development, diversity and inclusion, engagement, policies and more.
You will be an exemplary role model and leader championing high performance within a culture of freedom and responsibility. Your ability to build and develop strong and trusting relationships will underpin your excellent domain knowledge, sound judgement, comfort with pace and focus on outcomes.
Some key responsibilities include:
- Develop and implement our People & Culture strategy, goals and annual delivery plan
- Oversee all internal D&I initiatives including the D&I working group, point of contact for affinity group and all D&I training
- Line manage the People Team to achieve high performance of both the team and organisation
- Play a proactive role as a member of the Leadership Group and Operations team to champion high performance and our culture – supporting colleagues wherever priorities are identified, and the need is greatest
Please review the job pack for full list of responsibilities.
Please note that this role is a 6-month fixed term contract to cover for maternity.
A little bit about you
We’d like to see applicants who have experience leading and managing a HR team, who are able to empower, motivate and set strategic direction towards organisational goals. You will have strong knowledge and understanding of all areas of HR, able to build strong relationships and an ability to apply employment law in a pragmatic way to deliver principled solutions.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
Visa sponsorship is not guaranteed.
For further information about this role, please contact Suzi Lawrence – Head of People (please see job pack for contact details)
To make life better for children at risk of harm, by improving the services that support them.




The client requests no contact from agencies or media sales.
For full information on this role, including the key responsibilities and person specification, please view the job pack.
Applications close at 23:59 on Sunday 13th July 2025.
The Organisation
ImpactEd Group is a purpose-driven organisation dedicated to supporting education and social sector organisations to become both impactful and operationally sustainable. We provide consulting, evaluation, data, and philanthropy expertise to help our partners make evidence-informed decisions and improve outcomes. We also incubate TEP Services. With a strong focus on responsible business practices, employee ownership, and long-term sustainability, we are now looking for a Commercial Operations & Finance Manager to work in our central Shared Services team, supporting our Group commercial operations, financial systems and wider operational processes.
The Opportunity
You will play a crucial role in supporting employees across ImpactEd Group, its trading subsidiaries, and associated companies (including TEP Services Limited). As part of the Shared Services team, you will manage and improve operational and finance systems and processes, enable employees to work efficiently, and provide high-quality management information, compliance support, and organisational oversight.
You will also play a key role in supporting the design and successful delivery of core commercial operational processes. This includes:
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Supporting Managing Directors and Sales Teams with the tracking and progression of leads and opportunities within our CRM system;
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Providing data and reports to inform sales forecasting, pricing strategies and performance KPIs;
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Assisting in financial management, forecasting, utilisation analysis, and margin reporting;
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Work closely with the Finance Manager to support the effective provision of our finance function;
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Identifying process improvements and opportunities for automation or system integration;
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Ensuring compliance with agreed protocols for sales, contracting, and cost management.
You’ll manage the day-to-day use and optimisation of commercial and operational systems (e.g., CRM, finance tools), working with colleagues across the organisation to embed scalable, sustainable ways of working. You’ll also work alongside the People team to operationalise systems that support the ImpactEd Group Employee Handbook and core internal services. Limited administrative support for the Group Directors will be a part of the role.
You are someone who enjoys a well-structured to-do list, can manage competing requests, and brings a continuous improvement mindset. You are systems-savvy, detail-oriented, and motivated by making a meaningful contribution to a purpose-driven organisation.
Why Us?
As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders. Our employee experience is organised around four themes:
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Trust: we support hybrid working, offer flexible hours, and provide responsive management.
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Shared ownership: we are an employee-owned organisation and look to share ownership with our employees, including through ownership awards, EMI options and transparent governance.
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Connection: we pay for your travel, provide termly company offsites, support informal clubs and societies, and provide opportunities for in-person and digital connection between colleagues.
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Health and fulfilment: we have an extensive professional development programme, provide an annual books and development budget allowance and offer 3 days of CPD leave per year in addition to annual leave. We offer all employees access to a healthcare plan and wellbeing advice.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
The client requests no contact from agencies or media sales.
We are currently hiring a Partnerships Advisor here at ClientEarth on a 12 month Fixed-Term contract. This role requires a hands-on, strategic individual who is able to work with brilliant teams across the world. You will also play a key role in driving programme quality, help operationalise key recommendations from ClientEarth’s Impactful Partnerships Strategy and the Partnerships Roadmap, whilst working with colleagues globally.
Meet your Manager
In this role, you will be managed by Ailsa Griffith, Programme Management Group Lead within ClientEarth's Programmes & Impact team. Ailsa brings over nine years of experience in the NGO sector, working alongside diverse partners to design and deliver global programmes that advance human rights and protect the environment. She joined ClientEarth in 2020 and is based in London.
Main Duties
- Map the historical portfolio of partners across multiple systems based on a clear typology.
- Facilitate data analysis to provide ClientEarth with a clear snapshot of the current and prospective partners (at global, regional and jurisdictional levels) relevant to ClientEarth’s strategy and the level of alignment / contribution to ClientEarth’s theory of change.
- Steward, manage and oversee best practice in partner engagement and provide insights and input to support the organisation’s partnership approach.
- Support the operationalisation of the Impactful Partnerships Strategy and the recommendations of the Partnerships Roadmap (which might include a staff engagement plan).
- Work with the Impact and Learning team to ensure that Impact & Learning tools and processes capture data on partnerships, reflect changes based on the stakeholder segmentation, stakeholder analysis and partnerships mapping tools.
- Review ClientEarth’s current partnership approach from a decolonial point of view, to identify and plan changes needed across the organisation.
See the job description (below) for a full list of duties for this role.
Role requirements
- Experience of partnerships development and management in the NGO/not-for-profit sector, with proven ability to align partnerships with organisational goals (essential)
- Experience of defining and applying partner typologies -i.e. defining and categorising partners (essential)
- Experience of data management and analysis tools to manage and visualise data effectively (essential)
- Proven track record of working collaboratively and effectively with external partners, such as NGOs, law firms, scientific, technical and industry stakeholders (essential)
- Experience of leading or facilitating monitoring, evaluation and learning for large and complex projects in the NGO/not-for-profit sector (essential) – ideally for environmental and/or policy projects (desirable)
- Fluent (CEFR level C2) in English (essential)
- Fluent (CEFR level C2) in another European language (desirable)
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.



The client requests no contact from agencies or media sales.
Senior Communications Officer
We are looking for a creative and strategic communicator to shape the voice of the UK’s National Trails.
Position: Senior Communications Officer
Salary: £32,000 FTE (4 days/week)
Location: Remote, with occasional UK travel
Contract: Part-time (4 days/week), 1-year fixed term
Benefits: 25 days holiday pro rata, plus office closure between Christmas and New Year
Closing Date: Midnight, Saturday 13th July 2025
Interviews: Online 29th July
About the Role
As Senior Communications Officer, you will lead on delivering a bold, inclusive communications strategy, raising the profile of the UK’s National Trails and building awareness of their value for people, places and nature.
You’ll create and manage inspiring, accessible campaigns across digital, social and press channels; support National Trail teams across the UK with comms advice; and help shape public and stakeholder engagement. This is an exciting opportunity to be the voice of a small, national organisation making a big impact.
Key Responsibilities Include:
· Deliver creative, multi-channel communications
· Manage digital channels including the website, LinkedIn and Instagram
· Write and distribute newsletters and member communications
· Develop press relationships, draft media content and secure coverage
· Lead a Communications Special Interest Group across National Trail teams
· Provide accessible comms advice to member organisations
· Support campaigns and events that influence public policy and stakeholder awareness
· Promote representation and inclusion across all content
About You
You’ll be a passionate storyteller with a flair for strategic communications and a commitment to inclusion and representation. Comfortable juggling day-to-day delivery with long-term planning, you’ll be just as happy drafting a press release as coordinating a campaign or advising trail partners.
You will bring:
· Experience of communications delivery across social and press
· Excellent writing, editing and content creation skills
· Knowledge of inclusive and accessible communication practices
· Strong media relations and public engagement experience
· Confidence working independently and with multiple stakeholders
· A passion for the outdoors and increasing access for all
Desirable:
· Experience with membership organisations
· Knowledge of outdoor recreation, heritage or protected landscapes
· Familiarity with policy communications or stakeholder engagement
About the Organisation
The charity is the independent champion of the UK’s National Trails – iconic long-distance walking, cycling and riding routes. Connecting people to nature and the outdoors while advocating for accessible, sustainable trail experiences. Since their formation in 2021, they’ve grown quickly with an ambitious vision for a high quality, nature-rich National Trail network used and valued by all.
To Apply
You will be redirected to the organisation's website where you will be asked to submit a CV and a Covering Letter, please note that applications submitted without a covering letter will not be considered.
Other roles you may have experience of could include: Communications Manager, Campaigns Officer, Press Officer, Media and PR Officer, Digital Content Officer, Public Affairs Officer, or Marketing and Communications Executive.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
- Are you energised by hitting targets and building lasting partnerships?
- Do you love turning ideas into income and conversations into opportunities?
- Are you ready to make a meaningful difference through business development in the education and charity sectors?
Then this could be the role for you.
We are looking for a Business Development Officer to help drive the growth of Learning on Screen—the UK’s leading charity for moving image in post 16 education. This role is perfect for someone who thrives on relationship building, enjoys closing deals, and is passionate about supporting a mission-driven organisation. You will play a key role in helping us diversify income by generating revenue through B2B sales, partnerships, and sponsorships.
What you will be doing
- Selling our products and services (including memberships, subscriptions, and courses) to meet income targets
- Researching, identifying, and converting new leads across the education sector
- Supporting the development of sponsorship and partnership opportunities with external funders and collaborators
- Building and maintaining strong stakeholder relationships to maximise value and engagement
- Creating compelling proposals and marketing materials to support income-generating initiatives
What we are looking for
- Experience in B2B sales, partnership development, or fundraising (ideally in the non-profit or education sectors)
- A confident communicator with excellent writing and presentation skills
- Someone who is proactive, target-driven, and able to manage multiple priorities
- A collaborative mindset and the ability to engage with a wide range of stakeholders
- Strong data awareness, able to monitor performance and spot opportunities
This is a great opportunity to grow your career in a supportive, ambitious, and flexible environment while contributing to our mission of transforming education through the power of moving image and sound.
About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.
We are on a mission to empower post-16 education worldwide.



The client requests no contact from agencies or media sales.
Location: Islington
Salary: £5,221.35 - £5,398.64 (Pro-rated based on 7.25 hours per week/FTE salary of £27,007 - £27,924 (LLW) per annum)
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 7.25 hours per week
Contract: Fixed Term Contract (Until 31st March 2026)
Closing Date: 11th July 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Sessional Playworker at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Islington Refuge Service provides emergency accommodation to women and children fleeing domestic abuse and sexual violence. Sessional play workers deliver high quality safe fun activities that include a combination of enrichment activities, physical games and sports and nutritional education to children up to the age of 14.
About the Role
As a Sessional Play Worker you will be involved in the planning and delivery of a variety of sessions and activities for children and young people at the refuge. This includes listening to children’s ideas to design services around their needs, choices, and aspirations. You will support and involve children in activities which are playful, stimulating, and enjoyable, while promoting their wellbeing and encouraging them to take an active role during the play sessions.
You will work alongside the Family Support Worker, encouraging all children to take part and have as much fun as possible whilst helping to develop children's learning, well-being, and social skills. To be an effective member of our wonderful team the successful applicant will possess excellent communication skills, be enthusiastic and creative
About You
We are looking for individuals with experience of working with children and who are passionate about play and dedicated to providing a welcoming and safe space for all children - supervising the children and ensuring their safety at all times.
The ideal candidate will have in-depth knowledge of domestic abuse and its impact on children as well as practical experience of working with children and within a team. You will also need to demonstrate a proven ability to work on your own initiative and under supervision. A minimum NVQ Level 2 or equivalent in childcare/play/youthwork/sports/coaching or creative arts is desirable. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your role in summary • As part of a proactive team, you will produce excellent, creative written content that captivates and motivates hospice supporters, donors, customers, staff and volunteers. • Support our communications output, both digital and physical: covering our events, shops, stories and ongoing campaigns. • Capture and convey stories that reflect the diversity of our hospice stakeholders, showcasing the positive impact that the community’s support has on our hospice care. This will include writing about fundraisers, volunteers and staff, as well as people who benefit from our care or support. • Using your skillset, understand the tone and message to use in our content in line with our hospice values and brand. • Support the delivery of our fundraising and shops’ social media activity. Working alongside colleagues, produce effective content delivered through the main hospice and shop channels to encourage supporters to shop, donate or register for events. This will require effective forward planning and hands-on creation of visual (video/still) and written content. • As required, provide design support/delivery in relation to fundraising, trading and general hospice posters, flyers and digital content. • Ensure hospice artwork is accurate and on-brand. Ensure that content adheres to brand guidelines, bringing your ideas and experience to protect our hospice and fundraising brands, whilst keeping it fresh. • Help coordinate and update any changes to our website (specific platform training provided) • Ensure our Digital Screens are fresh and accurate, showcasing relevant hospice activity. • Help share relevant social media across appropriate community groups, providing timely responses to comments. • As required, dive into our CRM/Database system to understand, profile, and personalise communications. June 2025 Key Accountabilities, Responsibilities & Tasks Departmental & Role Specifics - Embrace and embody our Hospice values - A collaborative, open and transparent approach to working with others - Produce stories to emotionally engage or captivate the targeted audience - Deliver content that can feature on everything from our hospice newsletter, annual Quality Accounts or the local Gazette, to our website, social media and email marketing (and everything in between) - Be part of creating content that ensures the community trusts the Hospice as a charity and organisation, and feels compelled to support it - Steward supporters through your content - Be a visible, accessible presence across the hospice, encouraging colleagues to share storytelling opportunities, snippets from around the hospice and to collaborate directly with you - Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities Qualifications, Skills, Experience, Knowledge & Approach - Good level of education overall; Academic qualifications including GCSEs and A-Levels to demonstrate excellent level of written communication, plus digital and design skills - Experience of marketing, digital communications or fundraising with the ability to create strong digital content, plus writing and copy-editing skills - Skilled and experienced in managing conversations of a sensitive and emotional manner (interviewing/working with people experiencing our care will be part of this role) - An adept storyteller able to convey the value and purpose of the Hospice - Comfortable working with different stakeholders and teams - Up-to-date knowledge of marketing and digital trends in charity, fundraising and healthcare communications (desirable) - Ability to seamlessly manage multiple projects/appeals at the same time - Demonstrable social media skills - Experience of creating email marketing campaigns and making website updates (desirable) - Excellent communication skills – written and verbal - Excellent IT Skills - MS Office packages - Ability to use CRM systems to analyse supporter data, where required - Experience of using various content creation platforms including Canva or similar - Act as an ambassador for the Hospice at all times #ProudToWorkAtHoSF - Ability to work on a hybrid basis, both in the office and remotely, utilising Zoom and MS Teams - Flexible, empathetic, enthusiastic, positive attitude - People-focused team player, able to relate to people at all levels - Good sense of humour, with the ability to build rapport and trust - Enthusiastic, energetic, resourceful, self-motivated, with the ability to use initiative - Commitment to the aims and ethos of the Hospice - Hold a full UK driver’s licence with your own vehicle or the ability to travel as required by the role Key Accountabilities, Responsibilities & Tasks Decision Making - Mental agility to ‘think on feet’ and generate solutions proactively when plans need to change - Ensure relevant consent forms are obtained and any data handling is fully compliant - Take soundings, advice and feedback from a range of people internally and externally Communication - Model our values and our passion for what we do. - An adept storyteller able to fluently convey the value and purpose of the Hospice - Ensure relevant consent forms are obtained and any data handling is fully GDPR compliant and content is in line with the requirements of the fundraising regulator - Continuously investing time in listening to others to support the flow of ideas and experiences - See the potential in others and understand the impact of their actions on colleagues. Internal & External Contacts - You will be a team player, able to work well with people across the Hospice and with external partners - Attend team and cross-department meetings, contributing to planning and ideas. As required, represent the Comms team at planning meetings. - Able to forge strong relationships with donors, supporters, volunteers and stakeholders. Mental and Physical Considerations and Working Conditions - Able to consolidate learning with speed and efficiency - Responsibility for independent working, both on and off-site - Prepared and able to attend occasional events out of office hours (sharing this amongst the team, it is usually limited to two or three events across a year) - Light load handling duties to set up and pack down events and activities. Health & Safety - The post holder will encounter emotional circumstances in the course of this role. - Understand Health and Safety regulations to assure compliance and resolve and/or mitigate risk Safeguarding - Act in a manner at all times to safeguard the interests of others, those protected by legislation and justify public trust and confidence in the Hospice of St Franci
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Team Leader Homicide
We are seeking an experienced and dedicated Team Leader based in the West Midlands to join the Homicide Service team. This role involves managing and supporting operational staff to ensure the delivery of excellent services to those affected by homicide.
The West Midlands covers Birmingham, Warwickshire, Worcestershire, Herefordshire, Shropshire and Staffordshire. It is a requirement that you live within one of these area in order to carry out this role effectively.
Position: 6104 Team Leader- Homicide
Location: Remote/ West Midlands
Hours: Full-time, 37.5 hours per week, Monday - Friday 9am -5pm
Contract: Permanent
Salary: £31,732.20 per annum
Closing Date: 16th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.
Interview Date: 22nd July 2025
The Role
As a Homicide Team Leader, you will ensure the provision of high-quality services, maintain effective relationships with key stakeholders, and provide strategic leadership to promote and develop services.
As a Homicide Team Leader, you will:
- Conduct audits and generate reports on case management systems, ensuring compliance with contract reporting requirements and national standards.
- Capture and analyse data to ensure outcome-based and evidenced work.
- Allocate work within the team, monitor daily caseloads, and identify trends or patterns.
- Ensure compliance with policies and procedures, provide safeguarding advice, and prioritise client safety and dignity.
- Collaborate with managers to enhance service delivery, address performance issues, and support continuous improvement.
- Support with caseloads, conduct impact assessments, and provide comprehensive support to team members.
- Oversee recruitment, training, performance management, and ongoing support for team members.
- Promote access to services through referrals and partnerships with local organisations.
- Facilitate regular team meetings, share feedback, and ensure effective communication channels.
- Adhere to data protection legislation, confidentiality policies, and organisational procedures.
About You
Ideally, you will have experience in developing and maintaining partnerships within a multiagency framework, and knowledge of intersectionality, especially when working with vulnerable individuals and those experiencing trauma.
You will need to travel across the region to fulfil job responsibilities and develop your role. Flexibility is essential, as the job may require evening, weekend work, and occasional overnight stays.
You will need:
- Knowledge of the criminal justice system and its impact on victims and witnesses.
- Understanding of equal opportunities, diversity, inclusivity, safeguarding, and risk assessments.
- Awareness of confidentiality and safe working practices, including data protection.
- Experience in customer-focused, challenging environments.
- Crisis management and support experience.
- Strong communication and negotiation skills.
- Ability to work independently and manage multiple tasks.
- Problem-solving and data analysis skills.
- Proficiency in using software like Word, Excel, and Case Management systems
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
Please see the attached Job Description and Person Specification for further details once you apply.
In Return…
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.
You may have experience in areas such as Service, Case, Services, Operations, Service Manager, Case Manager, Services Manager, Service Team Leader, Case Team Leader, Services Team Leader, Operations Team Leader. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
The Project Coordinator will be responsible for working with Cruse in partnership with the Southern Gas Network (SGN) to support people experiencing a bereavement, with help and information to alleviate fuel poverty, enabling them to maintain a safe and warm home.
The Project Coordinator will work collaboratively across Cruse with our communications team, finance team, data team and service teams, to help extend the reach of these valuable services to bereaved people. This includes upskilling staff and volunteers with regard to fuel poverty, with training information and resources. Develop and support drop-in sessions, groups and community events. Raising awareness through communications / digital / newsletters etc and Providing monitoring reports to evaluation the services provided.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 18th July 2025. We reserve the right to close the advert early.
Please be advised that if you do not hear from us by 25th July 2025 unfortunately on this occasion you have not been shortlisted as interviews are to commence, week beginning 28th July 2025.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
About you
We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.
About the role
The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis. The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer.
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
How to apply
At Carers UK, we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is Friday 11 July 2025, 1pm.
First interviews will be held week commencing 14 July 2025.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Digital Inclusion Worker will be responsible for providing targeted one-to-one digital support and delivering workshops to both disabled and non-disabled residents of Enfield, helping them to improve their digital skills. This will be achieved through the delivery of tailored training and learning programmes designed to promote digital inclusion. The Digital Inclusion Worker will also involve residents in the co-design of the project, network with community groups and partner organisations, support the recruitment of volunteers, troubleshoot technical challenges faced by residents, and assist ECP’s Project Manager in producing key performance indicators (KPIs) and progress reports.
The Digital Inclusion Worker will have extensive Digital Inclusion knowledge to:
- Manage the Enfield Digital Champions (Volunteers) project ensuring adherence to compliance, health and safety matters, and quality assurance.
- Support the recruitment of Digital Champion volunteers to sustain and enhance a network of 10 digital champions per year delivering support and skills training in Enfield.
- Provide training and development opportunities to volunteers to sustain interest and enhance skills.
- Manage the programme of digital skills workshops and work with ECP Project Manager to on-board new locations for groups/sessions.
- Host Bi-monthly network sessions for all champions and provide appropriate related 1:1 support, as required.
- Create bespoke workshop material based on resident top learning priorities.
- Provide digital skills training to Enfield residents to allow them to confidently access the internet to improve social, economic and health opportunities.
- Support the recruitment of volunteers (with help from other partners orgs) from the Enfield community to build intergenerational learning and broaden the project's scope.
- Create bespoke workshop material based on resident top learning priorities.
- Troubleshoot any issues with Digital Champions.
- Determine extra requirements, such as employment support, broadband or benefits for targeted content development supported by ECP’s Community Hub team.
Key Responsibilities
- Deliver tailored digital inclusion workshops to groups and individuals to improve Enfield resident digital skills and knowledge.
- Provide training and a learning programme to enable residents to be digitally included.
- Network with residents to help shape the content and project.
- Support the recruitment of Digital Champion volunteers to assist in the development of the project.
- Troubleshoot for residents encountering issues and technological difficulties.
- Create reports and key performance indicators
Enfield Digital Support:
- Ensure digital needs of residents are met by designing and planning appropriate digital inclusion resources.
- Deliver bespoke digital inclusion workshops to Enfield residents to allow them to become digitally included.
- Supervise digital skills workshops/clinics hosted by Partners that you identify as well as ‘new starter’ volunteer sessions.
- Represent Digital Champions at key digital events / network meetings (e.g., Digital Inclusion Forum) Organise and attend in-person stall to promote digital inclusion services at agreed Enfield Community Events.
Coordination of promotional in-person events/activities:
- Organise and attend promotional events (space, stalls, activities, materials…etc)
- Organise branded promotional materials alongside ECP’s Community Hub team as well as welcome pack/materials for volunteers.
- Prepare article/material for ‘Get Online’ Week and other digital inclusion events.
- Prepare case studies that will demonstrate impact and support drafting of promotional materials.
- Engage with Digital Champions and residents to provide quality assurance/feedback and case studies.
Reporting on the impact of the Digital Advice Network Enfield (DANE).
- Work with the ECP Community Officer and Project Manager to develop mechanisms for identifying and tracking benefits realisation.
- Gather data on DANE Digital Champions and help to complete reports/analysis of impacts alongside ECP’s Project Manager and Data Administrator.
- Provide updates to ECP Project Manager.
- Co-Produce quarterly reviews, reports and KPIs.
- Carry out satisfaction surveys to monitor the project.
- Monitor the equipment required to deliver the project.
Other:
- Attend staff and external meetings as and when required
- Attend staff training as and when required.
Skills and Abilities
- Exceptional problem-solving skills.
- Strong relationship building skills, building a collaborative culture.
- Proficiency in methods of co-creation and co-production.
- Excellent communication and interpersonal skills, (oral, written and presentation)
- Ability to respond to and plan digital inclusion solutions resulting from collaboration with residents and colleagues.
- A proven ability to drive change.
Personal Specification:
Essential:
- Working on a one-to-one basis with a vulnerable and isolated client group.
- Delivering digital inclusion activities either in groups or individually.
- Maintaining paper and electronic records and statistical data.
- Co-ordinating volunteers to deliver activities.
- Maintaining paper and electronic records and statistical data (supported by ECP’s Project Manager and Data Administrator).
- Delivering training to others.
- Providing high quality and fast-paced custo
The client requests no contact from agencies or media sales.
Job Purpose
This role sits within our new forensic Women’s Nova Roots service, which is a peer led service for women who are leaving forensic services, based in West London. The service will be open 3 days a week: one weekday evening out of hours and three weekends a month (flexible weekend pattern and times can be arranged).
The aim of the service is to support women who are leaving forensic care to re-integrate into society by offering a community social hub. The focus of the service is to provide social engagement, relaxation and a touch point for out of hours forensic support. The Women’s Hub will provide face-to-face holistic group support, offer psychoeducation and health workshops tailored and coproduced to the direct needs of clients, offer peer-led groups which will be co-designed and led by the clients accessing the hub. We will also offer a range of activities onsite.
Nova Roots will be an extension of the existing support offered by the Specialist Community Forensic Team (SCFT), offering out of hours social support. All referrals into the hub will be directly from the SCFTs and local hospitals.
The Nova Roots will be staffed with 1 part time Project Coordinator and 4 Forensic/Peer Led Volunteers – with Service Manager oversight. The Project Coordinator will work directly and closely with the SCFTs.
The Role
The role of the Nova Roots Project Coordinator is to arrange and coordinate a range of psychoeducation, health and peer-led workshops which will be delivered 3 times a week. The Nova Roots Project Coordinator will be responsible for managing the 4 peer-led volunteers and oversight of the site 3 days a week. The Nova Roots Project Coordinator will also be required to be in regular communication with the SCFTs.
The role will require hybrid working: onsite when the hub is open and 1 day of planning/coordination which can be worked remotely on a rota basis.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Understanding of safety planning
- Experience of working within forensic services
- Understanding and experience of challenges for forensic leavers (social, health, welfare, interpersonal)
- Experience with de-escalation, recognising and mitigating risks.
- Experience of working with those in crisis and challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of social issues such as debt, housing and welfare benefits
- Promoting people’ rights and responsibilities
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., CATT, Emergency Duty Teams, CAMHS, Safe Space, SCFT etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Providing administrative and management support to the team
- Attend reflective practice, clinical supervision, peer supervision and line management supervision
- Create and maintain good working relationships with partner agencies
- Follow workplans
- Actively participate in training and development
- Provide and manage resources for clients and staff
Person Specification
- Minimum of 1 year working in forensic mental health services and with clients experiencing mental health distress, crisis and forensic/criminal backgrounds
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Minimum 1 year of project coordination/management
- Experience of facilitating workshops/group sessions
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approaGood communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours, during the day and on weekends
- Staff within this role will be considered key workers, so in the event of a government lockdown, staff will be expected to continue working
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Operations Support Coordinator
Team: Operations Support
Hours: 4 days (30 hours) per week (hours/days by agreement)
Location: Hybrid – minimum 1 day per week in our Holborn, London office. The rest of the week can be worked remotely
Report to: Operations Support Team Manager
Starting salary: £23,809.50 pro-rata
Application Closing Date: 20/07/2025 (23:59)
Interview date: 30 July 2025 – in-person at our Holborn, London office.
Starting date: ASAP
Contract: permanent
About GoodGym:
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 65 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and this role is crucial in enabling GoodGym's sustainable future. For more information, please visit www.goodgym. org
Job Purpose
As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK.
The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings.
You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.
The ideal candidate will have experience in digital administration, working with volunteers and vulnerable people, and should be comfortable working on different projects simultaneously.
Responsibilities
Primary Responsibilities
Office Management
- Providing phone and email support to our members, referrers and beneficiaries
Volunteer Support
- Acting as the first point of contact for volunteers, whether over email or over the phone; supporting them on either social visits or missions, troubleshooting and resolving issues where necessary, maintaining complete volunteer records and reporting to the Operations Support Team Manager if any safeguarding issues/allegations are made in line with GoodGym’s Safeguarding Policy
- Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
- Supporting volunteers through the process of DBS applications, checking references and making judgement calls on volunteers’ suitability for the volunteer role
- Supporting, in a respectful and trusting manner, a long-standing team of operations support volunteers who work with us
Relationship Management
- Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
Other Responsibilities
- Contributing to the development of the Operations Support Team and respective processes and policies
- Working collaboratively with other internal departments
Person Specification
Knowledge
- An understanding of the needs of older people and volunteers
- Awareness of services available to older people (desirable)
Skills and abilities
- Excellent verbal communication skills, particularly over the phone
- Excellent written communication skills
- Excellent organisational and multitasking skills and ability to prioritise workload
- Excellent attention to detail and problem-solving skills
- Ability to collaborate with team colleagues
- Ability to work with minimum supervision and under own initiative
- Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym’s services
- Empathetic and able to build supportive relationships with people from a variety of backgrounds
- Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
- Comfortable using multiple online programs simultaneously
Experience
- Experience of volunteering
- Experience of working with and managing confidential information
- Experience of working with or supervising volunteers (desirable)
- Experience of dealing with a busy or shared inbox (desirable)
- Experience managing relationships with a variety of internal and external stakeholders (desirable)
- Experience of DBS check process (desirable)
- Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)
Why join us?
- Be part of our important mission to bring communities together and reduce loneliness and isolation.
- GoodGym is a scalable approach to tackling major social issues and you’ll play a key role in it
- Friendly, positive and supportive team with a genuine purpose
- Growing organisation with national reach at a pivotal point of change
- 25 days holiday + bank holidays
- Central London location;7th Floor, 33 Holborn London, EC1N 2HT,
- Flexible working- minimum 1 day per week in our London office in the Holborn area
- Regular in person socials over the year
How to apply:
We use an application form to ensure that our recruitment process is fair; it allows us to look at all applications in the same format and to remove fields that might lead to bias when we are reviewing applications.
If you have questions before applying, you can email our Operations Support Team Manager
via missioncontrol@goodgym. org
We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.
We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.
The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.