Advice jobs in oldham, greater manchester

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:

Service Design & Delivery 

• Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme

• Develop and refine service model, workflows, triage criteria, and beneficiary journeys 

• Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up 

• Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback 

• Manage your own caseload alongside Programme Head responsibilities. 

Team Leadership & Development 

• Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) 

• Provide coaching, oversight, and reflective practice opportunities for squad members 

• Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth 

• Lead START Programme Daily Huddles 

Collaboration & Partnership 

• Build strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

• Become the charity’s expert on navigating entitlements for the bereaved community. 

• Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals 

• Support the Head of Service in forming partnerships that enhance START’s offer 

Monitoring & Evaluation 

• Track and report on beneficiary engagement, support outcomes, and follow-up actions 

• Use insights, working with the Head of Research & Impact, to adapt and improve the service over time 

• Ensure CRM records are complete, accurate, and used to inform delivery decisions 

Contribution to Charity-Wide Goals 

• Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

• Act as a representative of Scotty’s at sector events or external meetings where appropriate 

• Support content development by sharing anonymised stories, insights, and themes 

The 30-day goals for this role are:

• Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases. 
• Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. 

The 60-day goals for this role are:

• Scoped and met with key stakeholders. 

• Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.

• Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. 

• With the Head of Service, supported the design of a light CRM for initial use in START casework.

• Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.

• Drafted a training plan for new START caseworkers. 

The 90-day goals for this role are:

• Launched the new START Programme.

• Built strong partner networks for any needed referrals or information gathering to support casework.

• Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). 

About You:

Must-Have

Experience in service delivery, casework, or personalised support services 

Ability to lead a new programme from concept to delivery 

Strong team leadership and relationship-building skills 

Excellent organisational and communication skills 

Nice-to-Have 

Familiarity with military family life or bereavement support 

Background in adult mental health, social care or wellbeing services 

Experience in service co-design with users or lived experience groups 

Safeguarding knowledge or training 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.

Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Salary:  £37,000 (FTE) 

Days:  Part-time, 3.5 days (25.9hrs) p/w – flexible working patterns available 

Benefits:  25 days’ annual leave plus bank holidays; pension with employer contribution of 3%; flexi-time working (core hours 10am-3pm); access to Employee Assistance Programme 

Contract type:  Fixed, until 31 March 2027

Location: Remote, from home (within Great Britain), with occasional travel

Direct reports:  None, but responsible for liaison with project partners 

We are seeking a dynamic, experienced manager to manage our part in “On track for inclusive train travel”, a research, scoping and piloting project, aiming to make rail travel more accessible and inclusive for disabled people.  This project is being delivered alongside RNIB as lead partner, and funded by Motability Foundation, working with our members Community Rail Lancashire (CRL) and Gloucestershire & Oxfordshire CRP (GOCRP) to engage disabled people and shine a light on lived experience.

You will work closely with RNIB and their project manager, forming part of a small project team to ensure the success of this exciting project. You will support CRL & GOCRP in their coordination of local engagement with disabled people, helping to facilitate a pan-disability, empowering approach that draws on and champions expertise by experience. Ensuring excellent collaboration with railway partners is also key to this role, enabling us to co-create an effective, adaptable model for training, learning and culture change that can be deployed across the railways as they are reformed and renationalised.
 

About us 

Community Rail Network is a not-for-profit organisation, working across Britain to support a growing ‘community rail’ movement. Community rail promotes sustainable and inclusive travel, coordinates volunteering and place-making projects, and brings people together. 

Community rail is made up of 75 community-based partnership organisations, 1,300 station friends volunteer groups, and other community-led initiatives around Britain. Their activities range from creative projects with young people, to advising train operators on service improvements, to building travel confidence with families and marginalised groups, to biodiversity projects at stations, to promoting greener travel and tourism by rail. 

Our enthusiastic team of 23 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance. 

Responsibilities

Project and local engagement coordination  

• Work closely with the RNIB project manager and as part of the project team to help ensure effective planning, coordination, management, communication and the overall success of this project, in line with its purpose and aims; 

• Ensure excellent coordination and communication with the two community rail partnerships, supporting their delivery of empowering, high-quality engagement, in line with project plans, requirements and objectives; 

• Ensure CRL and GOCRP are enabled to play their part effectively, using their expertise and local relationships to bring the experiences, ideas and voices of disabled people to the fore, while engaging railway staff constructively, to research, develop and test our model, and forge ongoing dialogue and understanding between the disabled community and railway; 

• Take a particular lead in utilising and championing co-creation principles and empowering ways of working, across this project and its partners, and in building a legacy; 

• Coordinate closely with our core railway partners helping to develop and test our model, and work across the rail industry, including engaging existing inclusion and accessibility forums and networks, to support the research phase and generally build on community rail’s positive relationships and ability to support inclusive railway practices; 

• Manage Community Rail Network’s budget and monitor the CRPs’ budgets in partnership with their project leads, ensuring these are in line with agreed grant funding; 

• Maintain and uphold our partner agreements and MoU with RNIB.

Research, evaluation and reporting 

• Work as part of the project team to engage railway partners and jointly deliver effective research, to understand current practices and issues within the railway around accessibility and inclusion, and opportunities to improve this;

• Support the CRPs and their interaction with RNIB’s research and innovation staff and our academic advisor, and involving the disabled community and railway staff members;

• Support effective recording and evaluation by the CRPs, ensuring this is in line with project requirements, and serves our goals around legacy-building and empowering those involved; 

• Advise and feed into RNIB on the completion of grant reports and financial statements, including coordinating and reviewing input, data and reports from the CRPs; 

• Maintain strong relations with Motability, as part of the project team.

Legacy building, communications and influencing 

• Continually feed into our senior team and the project board on insights emerging from the programme to help us advocate for more inclusive, confident (rail) travel for disabled people; 

• Support and feed into Community Rail Network and RNIB’s strategic work engaging with rail reform and transformation, such as attending meetings and providing briefings, reports and recommendations, to help us seize opportunities to advocate for positive change; 

• Attend and speak at community rail and other relevant events to develop awareness of the project, share its lessons, and promote our model; 

• Work with Community Rail Network and RNIB’s communications teams, and other colleagues and partners, to promote the project and its achievements, and amplify the voices/views/needs of disabled people, across our networks and build a legacy. 

General team working  

• Contribute to the wider objectives and development of Community Rail Network, especially by sharing project progress and learnings, and offering advice and input.

• Help our member support & development team to embed lessons from the project on involving and empowering disabled people.

• Contribute to the maintenance and development of our internal systems (e.g. shared drive, CRM) such as by data capturing relevant contacts and saving documentation.

• As a member of the Community Rail Network team, assist with more general work as needed. 

Skills and competencies 

1. A proven track record in project management, including coordinating between multiple delivery partners and ensuring project/funding requirements are met, and supporting/overseeing effective monitoring and evaluation. 
2. Demonstrable experience in supporting community engagement, ideally related to inclusion, disability and/or mobility, and a good understanding of and confidence using engagement, project planning, and evaluation techniques to develop and support such initiatives. 
3. The ability to collaborate and communicate with community groups and other local partners, draw on their views and expertise, and support them to build capacity and confidence. 
4. Excellent interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive, and a great team player. 
5. A proven ability to bring partners and groups together, develop and maintain mutually-beneficial partnerships, deliver joint activities, and form professional networks. 
6. Good writing, research and analysis skills, including the ability to draw on quantitative and qualitative evidence, produce case studies, briefings and reports. 
7. Awareness of accessibility, social mobility and social inclusion issues, and an appreciation of the importance of rail, sustainable travel and mobility to communities and disabled people.
8. A demonstrable ability to manage time effectively and juggle a range of activities in an organised, professional, productive manner, including planning and scheduling, coordinating with colleagues and partners, and bringing projects to fruition.
9. Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results. 
10. IT literate with a good working knowledge of Microsoft Office and the internet. 

Other information

This post is home-based, but with travel (including occasional overnight stays) for project meetings, events and external meetings. Applicants will need local access to a train station to enable rail-based travel for work as needed.

This is a fixed term contract and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

We are committed to being a flexible, supportive, inclusive and understanding employer.

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

My client, a well known charity, is looking to recruit a permanent business partner to join the team. Based from home, with some travel throughout the year, the role will be to deliver financial data, analysis and support to managers across the business whilst developing and delivering good quality budgeting and forecasting tools which will help provide specialist financial advice for informed decision-making.

Day to day your role will include:

• To be part of all financial planning and business planning cycle activities, to include the annual budget, Medium Term Business Strategy and quarterly rolling forecasts.
• Deliver high-quality financial information on a regular and adhoc basis which may include daily, weekly, monthly cycles
• Transform data into relevant information; identify trends, and deep-dive into variances.
• Consult closely with stakeholder to understand current and future business needs and ensure the necessary resources and plans are in place.
• Interpret and interrogate the financial data in order to identify key areas of the business for development and performance review.
• Ensure statistical returns are completed as required by law and results analysed for benchmarking against the sector and key competitors (to include charity sector external reporting)

To be considered for the role you will need to be a fully qualified (CCAB) finance professional with previous experience in business partnering as well as in the charity or another regulated sector.

This is a home based role but some travel will be required throughout the year. The salary range is £52,265 to £72,927.

The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma but who present with additional complex mental health needs.

They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma.

The post-holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate.

They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work.

The post-holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey.

They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills.

Youth Group Development Officer (Regional)
Reference: NOV20257620
Location: Homebased, Flexible within Northern England (Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshire)
Hours: Part-Time, 26.25 hours per week
Contract: Permanent
Salary: £27,123.00 - £28,956.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)

Are you passionate about nature and wanting to make a real difference? We are looking for an inspiring individual to empower and grow our RSPB Youth Group network, offering leadership, advice and support. In this role, you’ll shape the next generation of nature champions by working through volunteers.

What's the role about?

• Providing regional coordination and direction of RSPB Youth Group operations and building volunteer capability in England.
• Working collaboratively to develop high quality initiatives that enable our Youth Groups to inspire new and more diverse support, giving nature a voice in more communities across England.
• Advocating for RSPB Youth Groups and embedding them in area teams, projects and activities as part of our strategic outcomes to tackle the nature and climate emergency.
• Making sure our Youth Groups are following RSPB policies and procedures, complying with legal requirements and working within agreed RSPB Youth Group frameworks.
• Monitoring and evaluating RSPB Youth Group activities to demonstrate the positive impact of RSPB Youth Groups and their contribution to RSPB strategic outcomes.
• Identifying, developing and delivering training and resources required by RSPB Youth Groups to maximise their impact for nature.
• Championing RSPB Youth Groups both internally and externally, influencing and raising awareness of what they do through communications planning to make sure that their contribution is celebrated and valued.
• Lead, manage and support a team of country expert volunteers to assist with some or all the above.

This role will work alongside the Youth Group Development Officer, South England to manage the England network of Youth Groups. The successful candidate will work closely with colleagues across four countries and UKHQ from a range of teams including Area Teams, People Engagement, Youth Mobilisation and Volunteering.

This role will require one evening each month to deliver training and induction sessions. Additionally, you’ll travel up to six times a year, at weekends, to visit RSPB Youth Groups in person.

Essential skills, knowledge and experience:

• Strong understanding of best practice and sector standards in working with young people in a non-formal youth setting, combined with a proven ability to design, develop and successfully deliver a range of activities that engage and inspire groups of young people.
• Knowledge and understanding of volunteering best practice, innovation and sector standards with a strong track record of successfully developing volunteering roles across an organisation.
• Understanding and experience of volunteering through working with volunteers in a management capacity.
• Exceptional communication and interpersonal skills, with the ability to influence, persuade, guide and negotiate effectively. Skilled in active listening and constructively challenging thinking where appropriate.
• Strong analytical skills with the ability to identify problems and determine areas of improvement. Adept at working collaboratively to develop creative strategies and practical solutions that drive positive change.
• Ability to maintain a strong focus on achieving results while effectively prioritising tasks and resources.
• Experience in designing, developing and delivering youth-focused projects or initiatives that result in measurable/tangible improvements for young people.
• Experience in delivering operational advice, guidance and training to individuals at all levels, while building and maintaining strong, productive stakeholder relationships that drive collaboration and results.

Additional Information

This is a Permanent Part-Time role for 26.25 hours per week.

This role is home-based covering - Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshire.

Closing date: 23:59, Friday 2nd January 2026

We are looking to conduct interviews for this position on Monday 12th January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role will require completion of a DBS in addition to the standard pre-employment checks.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.

About the role

Reporting to the Digital Product and Delivery Lead, you’ll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter’s income generation, advocacy campaigns and advice services.

As part of the Digital Team, you’ll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams.

You’ll develop Shelter’s ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products.

Role specifics

A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.

You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.

 An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are seeking exceptional applicants for the new post of Head of Safety and Risk, based at our head office in Stockport, to lead on the management of safety and risk across our organisation. The Head of Safety and Risk will be a key member of our highly performing senior leadership team and will contribute to our wider success and positive reputation. This challenging new role would be ideal for a competent, experienced Health and Safety professional keen to take on a role that blends strategy and operational delivery.

Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and therefore must achieve high standards of health and safety compliance. As a large employer with over 5,000 staff nationally, we promote a culture of safety, awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible.

This senior leadership role will include specific responsibility for:

· Management of the Health & Safety team and functions

· Providing a responsive and customer-focused Health & Safety Helpdesk

· Ensuring compliance with Health and Safety legislation and regulations

· Development and ongoing management of the Health & Safety inspection programme

· Oversight of incidents, accidents & RIDDOR cases (including appropriate escalation & follow up)

· Undertaking investigations and supporting the Executive Team with incident management, identifying root causes, leading/attending strategy meetings and implementing follow up actions

· Case management of insurance claims and other high risk safety cases

· Writing and presenting professional reports and safety briefings

· Providing accurate data, reports, advice and assurance to the Executive Team and Board 

· Collaborating across departments to ensure effective safety governance & risk management

· Reporting to and liaising effectively with regulatory bodies & other external stakeholders

· Devising and implementing safety-related campaigns and the dissemination of safety information

· Embedding effective risk assurance, risk management and continuous improvement

· Oversight of our vehicles management function and line management of the Vehicles Officer

· Contributing to the review of the corporate Risk Register

· Championing a proactive culture of risk prevention and management aligned to strategic and business objectives

In order to fulfil this role, you will need a track record in the management of health and safety in a health, care or housing environment, and a relevant safety qualification. You will demonstrate understanding of the Health & Safety at Work Act and other safety legislation and regulatory requirements. You will be conscientious, well organised, and able to clearly delegate to others whilst maintaining personal accountability. A proactive, assertive, and confident approach is essential, as is the ability to lead and motivate your team to provide excellent customer service and meet performance expectations and KPIs.

You must demonstrate a high standard of written English, with the ability to write professional reports.  You will have strong IT and data management skills, including the confident use of word, PowerPoint, spreadsheets and databases. The ability to critically read documents and accurately identify facts, issues, and root causes is essential. You will be able to research and evaluate information, and take responsibility for staying up to date with changing legislation, case law and emerging good practice.

You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism, with excellent attention to detail. You must be able to represent Creative Support in a credible and assuring manner, and liaise effectively with internal and external stakeholders.

We will support your ongoing professional development with access to training and membership of professional networks.

Benefits of working with Creative Support:

· Flexible working arrangements

· High level of training and development through our Creative Academy

· Pension with company contribution

· Free life assurance

· 30 days paid annual leave plus bank holidays, plus an additional day off for your birthday

· Friendly, supportive work environment

· Career development opportunities

· Other benefits including Employee Assistance Programme

We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel.

 The post will be based in our Head Office in Stockport. Our offices are readily accessible via public transport, as we are based in in the centre of Stockport and close to the mainline train station. Due to the need for travel to our sites across the country, you must be a car driver with a current cleaning driving licence. We can provide a lease car or taxable monthly car allowance of £250 per month.

Applicants must share Creative Support’s WE CARE values. We are Welcoming, Empowering, Compassionate, Aspirational, Respectful and Effective.

Vacancy Reference Number: 71939

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Creative Support is a passionate, inclusive and anti-racist organisation with a commitment to equality and diversity. We are recognised as a Mindful Employer, a Stonewall Diversity Champion and a Disability Confident Employer and have been awarded Investors in People Gold in recognition of our commitment to our employees.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Your role will be to support women practically and emotionally as they go through the criminal justice system.

Overall Objectives

To work within a multi-agency setting to provide a proactive service to adult victims of sexual violence within and outside the criminal justice system to:

Risk assess and maintain client safety

Help clients access their rights

Monitor and keep clients informed of case progress and provide support through the criminal justice system

Help clients access health and other services they require

Build ongoing relationships with loved ones of a victim/survivor engaged in the ISVA service

Provide an information point for loved ones on the CJS

Salary: £58,504.00 per annum plus a company car

Location: Home based with regular travel across England and Scotland including visits to shops and Old Street

Contract: Permanent

Hours: Full time 37.5 per week

Closing date: Wednesday the 14th of January at 11:30pm

Interviews will be taking place on the 23rd and 27th of January online

Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.

You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.

About the role

This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.

You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.

With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.

About you

You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.

Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.

• We create change and align behind our strategy
• We enable decision making
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £37,739.41 per annum

Location: Home based with regular travel to Shelter shops across East Scotland

Contract: Permanent

Hours: Full time 37.5 per week

Closing date: Tuesday the 6th of January at 11:30pm

At Shelter Scotland, we believe home is everything. Every day, thousands of people are devastated by the housing emergency — and we’re here to fight it. Our shops play a vital role in raising funds to support our frontline services and campaigns, while also connecting us with communities across Scotland.

We’re now looking for a dynamic and motivated leader to join our Retail team as Assistant Area Manager (East Scotland). In this role, you’ll help ensure our shops are safe, welcoming, and thriving spaces that inspire donations, volunteering, and sales — all contributing to Shelter’s mission of defending the right to a safe home.

About the role

This role supports the Area Manager to ensure shops across the area are safe, welcoming and thriving. You’ll represent Shelter in the community, creating positive experiences for customers, donors and volunteers while maximising Gift Aid and encouraging ongoing support.

You’ll help to oversee shop operations – from pricing and stock rotation to displays and local income-generating events, along with playing a key part in recruiting, developing and guiding Community Shop Managers.

Financial responsibility is central, following procedures, reviewing shop accounts and supporting managers to identify opportunities and reduce costs. Success means helping shops meet and exceed targets, increasing Shelter’s contribution and ensuring vibrant, well-run shops that maximise impact.

About you

We’re looking for an experienced leader who can inspire and motivate teams to deliver outstanding results. You’ll thrive in a varied role, bringing energy and creativity to shop environments, helping teams attract customers and donors, and deepening their knowledge of Shelter’s mission. With strong influencing skills, you’ll train, develop and empower people to run successful shops that raise vital funds.

To succeed, you’ll need experience managing staff or volunteers, delivering excellent customer service, overseeing multiple sites and working with budgets. You’ll also be enterprising and innovative, with the ability to engage communities and have knowledge of charity retail and how to grow sales.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Income Generation directorate within the Retail team at Shelter. You will work alongside and report into the Area Manager, along with the Community Shop Managers of the shops you will be helping to oversee.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland 

Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.

Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Community Fundraiser - London​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.​

Key Responsibilities: ​​​

• Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.​​

​For this role, the successful candidate must live in the London area.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 04th January 2026

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Job Purpose:

1. To lead the development and delivery of WIP’s housing programme in South London and Manchester, ensuring high quality, trauma responsive services.
2. Develop effective pathways with local housing teams and providers, including through co-design with women with lived experience, developing training and resources to improve the knowledge and understanding on women impacted by the CJS. 
3. Provide effective leadership to direct reports, fostering a positive, supportive and collaborative team culture.
4. Work collaboratively with the external affairs team to provide programme insights to influence policy and systems change to prevent criminalisation of women due to homelessness and housing insecurity.

CAAT is recruiting a Supporter Development Manager. Working closely with our Campaigns team and Operations Manager, you will be responsible for the recruitment, retention, and engagement of supporters, and fundraising from these individuals.

A skilled communicator and natural relationship builder, you will have experience of developing supporter journeys which integrate campaigning, fundraising and engagement; ensuring that supporter data is held responsibly and used appropriately; and maximising income through regular giving, appeals and digital channels.

This is a permanent, four-day per week post, with a flexible location (based in our London office, or working from home, or from a shared workspace) with a salary of £40,060 (£50,075 pro rata), with a London weighting of £5,775 if applicable, plus 8% into a pension that doesn't invest in the arms trade.

Please note that a Cost of Living Increase will be applied from 1 January 2026, but has not been agreed at the time of posting.

Reflecting the communities we serve

CAAT is working towards a more equitable society and we encourage all applicants to complete an equal opportunities monitoring form. CAAT values diversity and we welcome applications from under-represented groups, in particular People of Colour.

How to Apply

To find out more about the role please download an application pack. This includes:

• Job description

• Personal Specification

• Information about CAAT

Please complete your application using the Charity Job application process no later than 9am on Monday 12 January 2026.

For any enquiries or an alternative method of applying, please feel free to contact us.

Interviews will be held on Tuesday 27 and/or Thursday 29 January 2026. If you have not been invited to interview by 1pm on Friday 23 January, please assume that your application has been unsuccessful.

Further information

You may find pages on our website of interest. If you have any queries regarding this post or any of the information we have given please phone us. Our contact details can be found in the footer of the website.

Thank you for your interest.