Advice service manager jobs

For over 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

Brief role description:​

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.​

Please note this role is subject to an Enhanced Disclosure & Barring Service (EDBS) check and Prison Vetting conducted by the Ministry of Justice. Both must be successfully completed before employment can commence.​

Interested? Want to know more about the Charity? check out our Website.​

Eager to know more the role? Have a look at the Job Description.​

What’s in it for you? Check out our Benefits.​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, ​Thursday, 2 April 2026. ​

Got questions about the role? ​Get in touch with the People Team.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Events, Community & Digital Fundraising Manager 
Salary: £40,000 – £45,000 per annum, plus benefits
Location: London N1
Full time: 37.5 hours a week

We’re a hybrid working employer, meaning you’re required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

Closing date: 23rd March 2026
First Interviews: 31st March and 1st April
Second interviews: w/c 13th April

At World Cancer Research Fund (WCRF), we’re passionate about saving lives through research, education and prevention. Around 40% of cancers could be prevented – and with your help, we can reach more people, inspire healthier choices and fund life‑changing research.

We’re now looking for an Events, Community & Digital Fundraising Manager to join our friendly and ambitious Fundraising Development team. If you love bringing people together, creating brilliant supporter experiences and using digital innovation to drive impact, this could be the role for you.

This is an exciting opportunity to lead and grow WCRF’s events, community and digital fundraising programmes at a time of real momentum.

You’ll play a pivotal role in shaping our fundraising future. You will build on the success of our running and challenge events, looking for new and innovative opportunities in the UK and internationally.

You will expand our community fundraising activity, supporting fundraisers with outstanding stewardship and supporter journeys.

You will also drive our digital fundraising strategy, developing engaging digital and virtual fundraising campaigns, using insight and data to optimise performance, test new ideas and maximise return on investment.

Alongside this, you’ll manage budgets, forecasting and reporting, ensuring ambitious income targets are met and also lead and support our Events & Community Fundraiser, helping them thrive and develop.

Working closely with colleagues across Fundraising, Health Information and Communications & Engagement (especially our Digital team), you’ll deliver integrated, engaging, data‑led campaigns aligned with WCRF’s mission that inspire supporters, grow income and deepen long‑term relationships.

You’ll be a creative, organised and collaborative fundraiser with experience across at least two of the following areas: events, community fundraising and digital fundraising.

You’re confident leading projects from idea to delivery, enjoy working with data and insight, and are excited by testing new approaches.

Most importantly, you care deeply about supporter experience and are motivated by making a real difference.

An interest in healthy living and cancer prevention is not essential but would be advantageous.

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

As a compassionate Point of Entry Mental Health Practitioner, you’ll help provide advice, guidance and potentially urgent mental health support to those in need in our local communities. Your role will help support people find the most appropriate mental health service in Swindon, whether internally to S&G Mind or externally to our many key stakeholder partners/providers across the county.

What You'll Do:

- Compassionate Caller Support: You'll handle a variety of incoming calls, providing a compassionate ear to individuals seeking advice, guidance or urgent mental health support. Your person-centered approach will offer immediate and practical help, aligning with the principles of positive mental health and evidence based-interventions.

- Connecting People to the Right Care: You’ll play a vital role in guiding callers to the most appropriate mental health services in Swindon. Whether referring internally to S&G Mind or externally to key stakeholder partners, you’ll ensure each person is connected to the right support.

- Holistic Assessment & Planning: Using collaborative framework across the healthcare system, such as ‘Safety Planning’ and ‘Your Team, Your Conversation, Your Plan’ frameworks, you’ll assess and understand each caller’s unique needs, ensuring timely and appropriate responses that prioritise their mental health.

Why Join Us:

- Be A Vital Link in Local Mental Health Support: At S&G Mind, your role goes beyond answering calls—you’ll be a crucial connector, helping people access the right advice, guidance, and mental health services when they need it most. Your work will have a direct and lasting impact on local communities.

- Develop Expertise in Mental Health Navigation: A unique opportunity to strengthen your skills in mental health, collaborative care planning, and multi-agency referrals. With ongoing training and development, you’ll deepen your understanding of holistic mental health support and complex needs navigation.
 

- Thrive in Collaborative and Compassionate Teams: You’ll join a passionate team committed to improving mental health access in Swindon. Working closely with internal services and external partners, you’ll be supported in a positive, inclusive environment that values empathy, teamwork, and professional growth.

Deputy Manager - Step Forward Fostering

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Salary: £50,723 per annum + £750 per annum Homeworking Allowance

Hours:  35 Hours per week 

Contract: Permanent 

Location: Home-based - Applicants should live in or be close to Leeds & Bradford as they will be required to travel across these areas for home visits to support carers and children. Travel also requires the post holder to attend staff meetings in Yorkshire.

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and looks to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work-life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means we have been able to invest in unique projects like TACT Connect, our ground-breaking scheme for TACT care-experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma-informed organisation, in line with our key values and ethos.

In 2024, TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results, and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

As the Deputy Manager (Step Forward Fostering), you will be responsible for the development, expansion, carer recruitment and operational management of Step Forward fostering hubs across the regional area. Which will involve engaging with and working in partnership with others to deliver a network of hubs across the region that meet children and young people’s needs as well as the Local Authority's needs

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.

 Overall Duties of the Deputy Manager (Step Forward Fostering) will include:

• Promote the development of Step Forward fostering across the UK.
• Engage with potential funding partners to promote business growth.
• Support the establishment of new operational local Step Forward hubs in other regions.
• Sharing learning, offering advice with others to support business development across TACT.
• Be member of project groups to develop other types of fostering for children with highest need.
• To be a member of the regional/nations management team and deputise for the Area Manager/Services Manager in their absence.
• Responsible for the regions/nations specialist Step Forward fostering service including management of team members.

 TACT offer an excellent employee benefits package, including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months of service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family-friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnoses).
• An hour a week of live, expert-led activities through the Annual Employee Wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

TheDeputy Manager (Step Forward Fostering) will be based in Leeds and Bradford, as travel across the region will be required. The successful candidate will also be required to travel to face-to-face meetings in Yorkshire at least once a month, as well as for other occasions, such as training and team wellbeing events.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

• Closing date: Sunday, 12th April 2026
• Interview date: Tuesday, 21st April 2026 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Skipton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Opportunity: Trainee Immigration Adviser

Location: St Pauls Advice Centre, Bristol
Salary: £11,439.20 to £12,256.29 actual (£28,598 FTE, NJC 12)
Hours: 14 hours per week (or 15 hours over 3 days)
Contract: Fixed term until 31 March 2027
Application Deadline: 10 am, Monday 23rd March 2025
Interviews: Wednesday 1st April 2025

Are you passionate about social justice and committed to supporting people navigating complex immigration systems? Do you want to develop your skills in specialist immigration advice within a supportive and experienced team?

St Pauls Advice Centre is looking for a Trainee Immigration Adviser to help deliver high-quality, free and independent immigration advice to our community.

About Us

For over 50 years, St Pauls Advice Centre has supported the people of Bristol through expert advice on immigration, housing, benefits and related issues. We are committed to equality, inclusion and empowering people through specialist legal advice and advocacy.

Our immigration service plays a vital role in ensuring individuals and families can regularise their status, secure their rights and move forward with dignity and confidence.

The Role

Working under the supervision of the Immigration Supervisor and alongside the Immigration Adviser, you will:

• Work towards achieving IAA accreditation at Level 1 or higher
• Provide specialist immigration advice at IAA Level 1 (once accredited)
• Manage a caseload and support clients with immigration applications and enquiries
• Conduct client interviews and gather evidence to support applications
• Deliver advice sessions at our office and in community locations, and provide telephone assistance
• Maintain accurate case records in line with IAA requirements and organisational standards
• Keep up to date with immigration legislation, policy and practice
• Contribute to monitoring, advocacy and campaigning work
• Support the team in meeting funding and service delivery targets

About You

We are looking for someone who is:

• Committed to achieving IAA Level 1 accreditation (or already accredited)
• Passionate about social justice and migrant rights
• Organised, thorough and able to manage detailed casework
• A strong communicator with the ability to work sensitively with diverse communities
• Able to work both independently and as part of a supportive team
• Committed to anti-discriminatory and non-judgemental practice

Experience of advice work or working with migrant communities is desirable.

What We Offer

• A supportive and inclusive workplace where your work makes a real difference
• 30 days annual leave (pro rata) plus 3 additional days between Christmas and New Year
• 5% employer pension contribution
• Support to take IAA exams and register with IAA
• Ongoing supervision, training and professional development

What we do

Established in 1996, Carers Leeds is a charity which provides information, advice and support to unpaid adult and parent carers across our city. This includes our Support Line, carers support groups, one to one support and support in hospitals. Some of our services are universal – open to all carers – and some are targeted at specific groups of carers. Our services are provided to communities throughout Leeds.

This role  

 Operational Managers at Carers Leeds play a crucial role in managing a dedicated team and overseeing key areas of our service delivery. The successful candidate will work with other Operational Managers and the Senior Management Team to ensure that the service we deliver is first class.

The postholder will manage a group of Carers Support Workers who provide support and advice to unpaid carers in Leeds. This includes ensuring the smooth running of the support operations and liaising with external partners. They will work with other operational managers to develop our services and to help coordinate our service delivery process.  

The position requires strong leadership skills, confidence in overseeing several different areas of work and the ability to manage change.

We are a highly values driven organisation with a strong commitment to equality, diversity and inclusion.

Salary: £27,000 - £28,000 per annum depending on experience 

Hours: 35 hours per week

Contract: Permanent 

Location: Combined home and office working and flexibly across Cleveland

Job Reference Number: 1675

A new and exciting opportunity has arisen within the organisation to provide Domestic Abuse case management interventions across Cleveland, as part of the Drive Project.

Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.

The post holder will look forward to a challenging and rewarding work environment, in which finding a balance between team working and utilising initiative is important. The ability to foster positive working relationships is essential. The post holder will be pedantic about attention to detail, be motivated and able to organise workloads, demonstrate a professional telephone manner and be able to liaise effectively and foster relationships within a multi-agency environment.

The main purpose of the position is to support identification and suitable interventions with high harm, high risk Domestic Abuse Perpetrators through a combination of direct work, behaviour change and disrupt activities that enhances victim/survivor safety. You’ll work closely with multi-agency partner representatives, to both gather and disseminate information that informs and guides your work in alignment with national standards and best practice.

Above all, you’ll be interested in becoming part of a diverse and energetic environment and welcome the opportunity to tackle challenges, look for solutions and ultimately work in a sector that seeks to impact and improve people’s lives.

All posts are subject to an enhanced DBS Disclosure.

For more details and to apply, please visit our website via the apply button.

Police vetting maybe undertaken with the successful candidate.

Closing date: 1st April 2026

Interviews will consist of an in-tray exercise and a formal interview panel.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

Want to make a difference to local lives?

We are an independent local charity based in Bosham, Chichester offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness.

The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams. (Paragraph)

Being a Finance Manager at St Wilfrid's

Full time 37.5 hours per week | 12 months fixed term contract - possibility to become permanent | Mainly office based with some home-working flexibility 

We’re looking for a skilled and values‑driven Finance Manager to oversee the day‑to‑day financial operations of St Wilfrid’s Hospice.

You will manage financial reporting, budgeting, controls, payroll oversight and compliance for both the charity and trading company. Working closely with colleagues across the organisation, you’ll ensure financial information is accurate, timely and meaningful.

You will also lead and develop a small, dedicated Finance team.

This is a time of transformation for us, with a new Finance Director joining and with plans to change our Finance system over the coming year.  As a result, we’re looking to appoint a fixed term Finance Manager for 12 months, with the possibility to extend or become permanent.

Key Responsibilities

- Produce timely monthly management accounts

- Lead year‑end processes and support statutory accounts preparation

- Coordinate and support organisation‑wide budgeting

- Provide financial guidance to managers and budget holders

- Oversee payroll and pensions compliance

- Manage cashflow, reconciliations and financial controls

- Lead on VAT, Gift Aid and internal audits

- Line‑manage and develop Finance team members

- Support system improvements and digital developments

Qualifications and Experience

• Qualified accountant (ACA, ACCA, CIMA) or equivalent experience
• Strong financial management experience, ideally in a charity setting
• Excellent technical understanding of accounting and financial controls
• Experience with financial systems (Sage 200c desirable)
• Confident communicator, able to explain finance clearly
• Collaborative, supportive and aligned with our values
• Experience leading a team
• Right to work in the UK

Please visit out website careers page for more details and to view the job description.

What we offer you

We offer all St Wilfrid’s employees the following benefits:

• Annual Leave - 27 days’ annual leave (rising to 33) plus bank holidays with an option to Buy/sell Leave
• Employee Assistance Programme (EAP) - Access to free and confidential Virtual GP Advice, Counselling and Legal Support
• Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
• Generous Pension – With 7.5% employer contribution for employees not in the NHS pension scheme or continuation of existing NHS Pension Scheme Membership
• Life Assurance Scheme - Should the worst happen while you're working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
• Subsidised food - Our catering team provide a range of high-quality meals at low prices for all employees when on site at the Hospice
• Employee discount - In all our community charity shops and eligibility for the Blue Light Card discount scheme

How to Apply

Please complete the form below, where you can add your CV or a completed application form if you prefer.

If you have any queries regarding this vacancy please contact us.

Please note the closing date for this role is 22 March, however this vacancy may close early if sufficient applications have been received. We will be reviewing applications on a regular basis.

Equality, Diversity and Inclusion at St Wilfrid's

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to help you showcase your skills and abilities. To do this you can email, call, or visit us in person – ask at Reception for HR.

We guarantee an interview for candidates with disabilities who meet the essential criteria for the role. As a signatory to the Armed Forces Covenant and member of the Defence Employer Recognition Scheme, we’re also keen to support applications from members of the Armed Forces family. If your Armed Forces‑related circumstances mean that a conventional application and interview process might be difficult, let us know.

Contract:  Permanent, full time (37.5 hours per week)

Salary:  £25,787 - £27,047 per annum

Location: Exeter, EX2 8ED

Closing date: Monday 30th March 2026

Interview date: TBC 

We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon!

In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!

More about the role 

Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.

In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.

You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively.

Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.

This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.

About you 

You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care.

As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants and Foster Coordinators, empowering them through effective management and coaching.

With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.

Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements.

Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.

Knowledge, skills, and experience   

• Significant experience in managing a team.
• Significant experience in delivering high level Customer service in a fast-paced environment.
• Significant subject matter expertise and application of pet welfare and handling of domestic animals
• High standard of verbal and written communication.
• Current full driving licence
• The ability to demonstrate, understand and apply our Blue Cross values 

It would be great (but not essential) if you also had:   

• Performance management and improvement experience.
• Experience working with volunteers.
• Understanding of safeguarding issues.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply 

Click the apply button below and complete the online application process before the closing date on Monday 30th March 2026. 

We reserve the right to close this vacancy early should we receive an overwhelming response. 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays   
• Pension scheme with enhanced employer contribution
• Health cash plan 
• Life assurance
• Unlimited access to an employee assistance programme 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife 
• Recognition scheme Annual volunteer days
• Claim for professional fees 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

Job description

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working with the Senior Caseworker and Team Manager you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworker and Team Manager your role and responsibilities include: 

•Support staff to liaise with families/carers to communicate information regarding our work

•Support staff to keep and maintain robust recording and monitoring systems

•Maintain, collect, edit and store documentation of our work including photos, case studies for Newsletters, funding reports and other records

•Support our senior case workers with weekly drop-in advice sessions at KLS, including completing forms with families, general admin tasks etc.  

•Support casework team with making and following up on internal and/or external referrals, signposting whenever relevant and according to adequate referral pathways and in response to the young people’s/family's needs – with support and guidance from staff

•Add information to our database – guided by team leads/managers - log all cases; monitor progress and ensure all identified actions are taken

•Support with casework tasks, guided by senior caseworker and manager, from initial contact to resolution, maintaining confidentiality throughout

•Liaise with external agencies and organisations on behalf of clients

•Respond to enquiries by telephone, email, referring on internally or externally organisations when necessary

•Ensure records are kept and information managed confidentially in line with the data protection legislation

•Supporting Refugee team with general admin, database, evaluation data

•Maintain excellent safeguarding practices

•Supporting with partnerships liaison work – keeping records up to date 

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job-related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Person Specification

The following skills and experience are required for this post:

Essential

·      Fluency in Arabic (spoken and written) to effectively support Arabic-speaking service users and families

·Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery

·Ability to manage an independent workload and support the wider team

·Ability to work as part of small team, whilst also working independently

·Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards

·Excellent IT skills including MS Office suite and ability to use Internet, email and social media

·Committed to KLS’s mission, vision and values

·Passionate about social justice, education and championing the value of families from refugee communities

·Excellent communicating skills (oral and written) with refugee families, staff and partner organisations

Desirable

·Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities) 

·Experience and sensitivity working with vulnerable communities who are affected by mental health issues and past trauma. Empathetic, non-judgmental and able to form supportive but boundaried relationships with individuals

·Knowledge of up-to-date best practice as regards safeguarding the welfare of children and adults

·Excellent problem-solving skills and strong attention to detail

·A recognised casework/advice qualification

·Experience of collecting monitoring and evaluating data

·Aptitude for communicating in another language, particularly Somali, Farsi and/or Tigrinya

·Knowledge of Battersea / Wandsworth

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Southampton

Salary: £27,482 - £28,552

Hours per week: 37.5

Contract Type: Permanent 

Reference Number: STOPDA836

Main Purpose and Scope of the Job:

Working closely with Royal South Hants Hospital and Southampton General Hospital’s Safeguarding Teams, you will provide support and advice hospital-wide, with a focus on Accident and Emergency and Maternity Services.

Assessing the needs of individuals and ensure the service user have a clear pathway of support across services and agencies, both mainstream and specialist.

Working with those experiencing domestic abuse to increase their personal safety, and that of any children, and inform them of their rights and options and to identify the needs of their children and support them to access appropriate services.

Strengthening and developing links and pathways with RSH & Southampton General Hospital colleagues and other partnerships that collaboratively work within the RSH & General.

Promoting awareness of the experiences and needs of those living with domestic abuse, particularly in relation to their mental and physical health.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

We have an opportunity for a dedicated Case Officer to join our London casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across London on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

· Manage casework support, providing direct support, advice and guidance to beneficiaries,

· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs

· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services

· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary

· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support

· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased but will have regular travel around the London area, specifically to our Haig House office, for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days

· Generous pension contributions, with Employer contributions ranging from 6% to 10%

· Range of flexible working options may be available, depending on your role

· Employee Assistance Programme providing confidential counselling, financial and legal advice

· Range of courses delivered by learning specialists to support your development goals and objectives

· Opportunities to volunteer

· Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.