Advice service manager jobs

The role

We are seeking an experienced and proactive Database and Insights Officer to take ownership of myaware’s CRM system (Raiser’s Edge) and ensure our database is accurate, compliant, and fully utilised across the organisation.

This is a pivotal role, acting as the main point of contact for all internal CRM users and our external CRM system provider. As a database super user, you will manage system settings, user access, data integrity and development, while providing expert support, guidance and training to colleagues.

Working closely with the CEO, the myaware management team and colleagues across the organisation, you will ensure the CRM system supports fundraising, communications, campaigns and wider organisational insight. You will also play a key role in identifying opportunities for system improvement, upgrades and best practice. The role will require occasional working at Derby HQ and travel for meetings.

Who We Are Looking For

We are looking for a confident and detail-oriented CRM professional with strong technical expertise and the ability to communicate clearly with non-technical users.

You will be highly organised, solutions-focused and comfortable taking ownership of a complex database system. You enjoy supporting others, improving processes and using data to make a meaningful impact.

 You will ideally have:

• Proven experience managing a CRM system, ideally Raiser’s Edge or a similar database.
• Strong understanding of database administration, data quality and compliance.
• Experience acting as a system super user, including managing users and system settings.
• The ability to train and support colleagues with varying levels of technical confidence.
• Excellent analytical skills and experience producing data selections and insights.
• Strong communication and relationship-building skills.
• A proactive approach to continuous improvement and best practice.

This is an exciting opportunity to play a central role in enabling myaware’s work through high-quality data, effective systems and collaborative support across the organisation.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026

Provisional interview date will be week commencing: 09.02.2026.

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service.

In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll manage your own caseload and build effective working relationships with external agencies.

As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• The ability to proactively manage a complex caseload 
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

You will be joining our team in London based in the Wembley office.

You'll be working with our customers in Brent.

The role is permanent, and you'll be working full time (37 hours a week).

The starting salary is £35,000 - £40,000 depending on your experience.

A basic DBS check will be completed if you are successful.

As a part of the SNG team some of your benefits will include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Enhanced maternity/adoption pay 
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

ABOUT THE AVENUES YOUTH PROJECT

The Avenues Youth Project (AYP) is an exceptional West London youth club that guides disadvantaged children and young people to explore and develop new skills, connect with their peers and our trusted staff, and find their confidence. We offer fun and meaningful after-school and holiday activities led by trained youth workers. Our facilities include training kitchen, music recording studio, podcasting studio, arts and craft room, sports hall and classrooms.  

We currently have an active membership of over 1,100 children and young people, and are open 6 days a week, 48 weeks a year. All activities are free-to-access, and we raise the £1.2m we need each year through donations, grants and fundraising.

We are a team of 30 employees of which 18 are variable‑hours youth workers.

Our Vision 

We believe that every child and young person should have the opportunities to realise their potential, whatever their life circumstances. 

Our Mission 

Our mission is to deliver high quality recreation activities and skills training to young people in West London, to help them fulfil their potential and boost their long-term outcomes. 

Our Values   

1. SAFE + COMPASSIONATE   

2. POSITIVE + JOYFUL

3. EMPOWERING   

4. TRUSTWORTHY

5. COMMITTED to COMMUNITY 

These values are at the heart of what AYP does and all staff are expected to live up to them at all times. 

ABOUT THE ROLE

Reporting to the Chief Executive, the HR Manager is a standalone role and will lead on the operational delivery of HR initiatives and will manage all aspects of the employee lifecycle across our youth centre, ensuring the organisation remains an inclusive and supportive employer. 

The HR Manager will also manage HR systems compliance, while supporting strategic projects that embed best practice and innovation across the organisation.

KEY AREAS OF RESPONSIBILITY

• Manage all aspects of the employee lifecycle.

• Lead recruitment -including drafting job descriptions, conducting interviews, and managing the selection process- onboarding, and offboarding processes. 

• Provide employee relations and employment law specialist advice, including disciplinary, grievances, sickness management, capability and redundancy.

• Develop all HR policies and processes.

• Develop and co-ordinate supervision and appraisal processes.

• Plan and coordinate training opportunities, including tailored HR Workshops for line managers and personal development plans.

• Collaborate with Operations Manager in the implementation of Wellbeing initiatives.

• Ensure compliance with employment law, HR best practices, safeguarding, and GDPR.

• Provide regular reporting on people metrics to various stakeholders as required.

• Manage the approved HR budget.

• Maintain and develop HR systems and data reporting.

• Support payroll accuracy and liaise with Finance.

GENERAL RESPONSIBILITIES 

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

• Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Adhere to all The Avenues’ policies and procedures. 

• Stay abreast of policy and developments in youth work locally and nationally.

• Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

• Undertake any other duties as may be reasonably required within the scope of the role. 

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared.  It should be understood that the nature of individual roles will evolve and change as service, service members and funders needs change.  Consequently, The Avenues will revise this Job Description as required in consultation with post holders. 

ABOUT YOU 

• CIPD Level 5 minimum or equivalent experience.

• Proven HR experience across the full employee lifecycle.

• Strong knowledge of UK employment law and HR best practice.

• Experience in recruitment and selection, including competency-based interviewing and selection skills. 

• Experience in advising and supporting employee relation matters, including disciplinary, grievances, sickness management, capability and redundancy.

• Strong written skills with ability to draft policies, procedures and reports. 

• Experience with HR systems and data management.

• Excellent communication, coaching and mentoring, influencing, and problem-solving skills.

• A proactive, collaborative approach and ability to manage multiple priorities.

• Experience using MS Word, 365, Excel, PowerPoint.

• A genuine enthusiasm for working for young people, with a strong empathy with the vision, mission and values of The Avenues. 

• Commitment to safeguarding.

Experience in the charity and/or youth work sector is not essential, but desirable.

APPLICATION PROCESS

If you are enthusiastic about working for young people, please click Apply and you will be asked to submit your CV and cover letter explaining why the role interests you and how you meet the person specification.

Closing date for application: Sunday 8th February 2026

As we review applications on a rolling basis, this advert may close early once a suitable candidate has been selected.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs. 

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know. Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.

Candidates are subject to an enhanced disclosure and barring service (DBS) check, Right to Work checks and references.

Job Title: Service Manager - Eastern European Service

Location:Hybrid with a requirement to occasionally work at Head Office (Vauxhall, London) and other multiagency settings
Salary: £21,813.66 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Permanent

Hours: 18.75 hours per week (Wednesday’s PM, Thursday’s AM&PM and Fridays AM&PM)

This is an opportunity to join Refuge as Service Manager for the Eastern European Outreach Service. This vital role offers the chance to lead a dedicated team of Independent Gender Violence Advocates (IGVAs) in delivering high-quality support to women and children affected by domestic abuse.

This role is part of a job share which will lead our Eastern European Outreach Service, covering five boroughs across East and West London. This is a dynamic and fast-paced role for someone passionate about supporting women and children affected by domestic abuse and other forms of gender-based violence. Together with your colleague (another Service Manager) you  will play a key role in ensuring that reporting requirements and service outcomes are consistently met, maintaining Refuge’s high standards and fulfilling contractual and funding obligations.

As Service Manager, you will oversee the delivery and development of high-quality outreach services tailored to the needs of Eastern European communities. This includes recognising and addressing the specific barriers these communities face in accessing support. You will provide line management to outreach staff, including supervision on complex and high-risk cases, and ensure operational emergencies are managed effectively.

You will lead on multi-agency collaboration, working closely with stakeholders to ensure a coordinated and trauma-informed response for survivors. The role requires strong experience in casework management, staff supervision, and direct support to vulnerable individuals. A solid understanding of domestic abuse, gender-based violence, and its impact is essential, along with knowledge of relevant legislation including Criminal and Civil law, Housing, and Health & Safety.

For this role, it is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 09:00am on 2 Febrary 2026

Interview dates: 13 February 2026

Fundraising Manager - New Business Corporate Partnerships
Location: Remote/hybrid  | Contract: Full time, 35 hours per week. Fixed term -12 months (with possibility of extension)

This role can be offered either as a fully remote contract within the UK - with travel expenses covered for regular internal and external meetings, or as a hybrid arrangement requiring at least one day per week in our Shoreditch, London head office.

Are you looking for a role within an organisation where the work you do makes a real impact to children's lives? Are you looking to join a team on an exciting and aspirational journey to create transformational partnerships? If the answer is yes then our Fundraising Manager - Corporate New Business role could be for you.

The NSPCC's mission is to end cruelty to children. Within Fundraising and Engagement, our aim is to provide maximum resources for the NSPCC and children by working together to create a first-class supporter experience, ensuring our donors feel valued for the direct impact they are having on society.

This role sits within the NSPCC's Corporate Partnerships team – a passionate and ambitious team committed to securing sector-leading partnerships to build a safer world for children.

In this role, you will be responsible for building relationships and securing long-term strategic partnerships with some of the biggest and most exciting brands and companies in the UK. You'll collaborate with these organisations to support a number of the NSPCC's most innovative and sector-leading services.

We're looking for an energetic, motivated and inspirational candidate who is:

• An excellent relationship builder with the ability to influence and engage with internal and external stakeholders at all levels
• Experienced in securing high value partnerships of 6 and 7 figures
• Able to work strategically and creatively to build compelling propositions for the NSPCC
• A driven, tenacious and resilient go getter, motivated to achieve ambitious targets
• An exceptional communicator and storyteller in both written and verbal form
• Passionate about the power of corporate partnerships with a thirst for creating partnerships that deliver transformational impact for children

You'll be surrounded by a devoted team who will fully support you in winning partnerships that will positively impact children's lives for the better.  Your work will be stimulating and challenging, with development opportunities, employee rewards and benefits available.

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes, with an employer match of up to 7%.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Overview

Are you ready to lead with purpose and make a real impact in young people’s lives?

At Change Grow Live, we believe in being open, compassionate, and bold — and we’re looking for a dynamic Team Leader to bring those values to life in our Children & Families Team. The post holder will be responsible for the operational management of the services ‘Hidden Harm’ team who support children and young people affected by parental substance misuse.

You’ll be at the heart of shaping a responsive, innovative service across Hertfordshire, empowering young people and their families to overcome challenges and thrive. This is your chance to lead a passionate team, drive service excellence, and help build brighter futures.

We are looking for a confident leader with experience in children’s services or substance misuse apply now and help us shape a future where every young person feels supported, safe, and heard.

Where: Hertfordshire

When: We're looking for the right person to join our team on a fixed term contract until the end of March 2027

Part Time Hours: 22.5 per week

Full Time Salary Range: £35,220.59 - £37,184.91 + Outer Fringe allowance £694.25 (Pro-Rata)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

About the role: 

• Under the supervision of CGL’s Cluster Manager, you will lead the delivery of services that empower Children, Young People, and their Families to overcome issues around substance misuse.
• The post holder will provide line management to practitioners within the service and will be responsible for the operational management and strategic development of the service.
• They will always maintain high professional standards and ensure a Young Person focused approach in all aspects of delivery with the aim of reducing harm and promoting resilience.
• They will lead by example in creating a professional and young persons focused team culture focused on excellent service delivery.
• The post holder will ensure a positive learning environment where integrity and professionalism are paramount, whilst empowering staff to ensure all attempts at positive outcomes are achieved for those using the service.
• You will support the Cluster Manager in the continual development and improvement of service delivery.
• You will develop and maintain excellent working relationships with partners both internally within the service and externally within a wider partnership.
• The Post Holder must have a valid UK Driving License and access to a car in order to work flexibly at various operational sites as required.

About you: 

• Experience of working with children and young people experiencing difficulties around Substance misuse.
• Knowledge of the issues facing children, young people and their families affected by substance misuse.
• Excellent knowledge of drugs and alcohol and their effects.
• Line management experience including the delivery of reflective practice.
• The ability to lead, empower and motivate a team.
• Excellent knowledge of safeguarding policies and practices relating to children and young people and experience of embedding these operationally.
• The ability to foster new partnerships and to maintain positive relationships with partner agencies.
• Knowledge of a range of psychosocial and evidence-based interventions around substance misuse.
• Knowledge and understanding around the ‘Hidden Harm’ agenda.
• Knowledge and experience of community-based support/outreach practices.
• Ability to ensure all record keeping, outcome monitoring and data collection is maintained effectively.
• Communicate confidently and effectively, verbally and in writing.
• Respond flexibly to the demands of the post.
• The ability to keep calm under pressure.
• Show commitment to facilitating positive outcomes for young people and their families.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe

Outer Fringe (£694.25)

Interview Date

23/1/2026

Closing Date

15/2/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager (Role availabel for immediate Start)

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week - (three days per week in office)

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.  
• Lead on setting up new projects, ensuring that we are collecting the right data at the right time
• Ensure that our systems support effective and efficient data collection and staff are trained in effective data collection. 

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services.

• You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
• You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
• You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).

• You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
• You’ll manage staff resources to make sure that our service remains responsive and empathetic.

• You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.

What We’re Looking For

We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.

Essential Experience

• You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
• You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
• You’ll be "tech-literate” and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.

• You’ll be a strong communicator and will be able able to build rapport with a range of stakeholders
• You don’t just manage processes; you care about people. You align with our mission to ensure carers are "recognised, valued, and supported to live rather than just exist."

Desirable Extras

• Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or "hidden" carer communities.

What We Offer

• �� Professional growth: Training, mentoring, and opportunities to develop your career.
• �� Inclusive culture: A diverse team where everyone’s voice is valued.
• �� Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letting setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have cover letter and CV.

Citizens Advice Wirral is a local charity supporting residents with a range of issues including benefits, debt, employment, housing and life challenges that affect health and wellbeing. We also campaign for change by influencing the policies and practices of organisations that impact our clients.

Our values shape everything we do – we are:
Open and Honest | Professional | Empowering | Non-judgmental | Approachable.
These values underpin our advice-giving, our research and campaigns, and how we challenge discrimination and champion equality.

We’re currently recruiting a Team Lead – Gambling Harms Reduction.

We are looking for an enthusiastic and motivated individual to join our Leadership team and drive the implementation of Wirral’s Strategy to Reduce Gambling – related Harms.   This exciting new role will work closely with stakeholders across the borough to ensure the delivery of the gambling harms strategy and associated action plan; using data and evidence to identify needs, monitor progress, and evaluate impact;  building strong partnerships across local authorities, the NHS, VCSFE organisations, and people with lived experience.

You will have strong project management skills, great interpersonal skills, be empathetic, resilient and be able to maintain effective working relationships with partners across the sectors.

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)

• Agile working and both home and office-based days (role dependent)

• Contributory pension scheme

• Access to our Employee Assistance Programme (EAP).

Ready to apply?
Find out more and apply via the Apply button.

This post is currently funded until 31st March 2027.

Closing date: Tuesday 10th February 5pm.

Interviews: will be held at our offices in Wallasey on Thursday 26th and Friday 27th February. 

Business Manager

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Bridgemead, Bath.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Responsibilities:

• Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
• Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
• Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
• Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
• Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
• Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
• Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
• Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
• Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
• Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

Skills/Experience:

• Willing and able to take a lead in maintaining the Christian ethos of the home;
• Management experience in a business setting;
• Comfortable with writing business communications to staff and residents as well as authorities etc;
• Ability to communicate effectively at all levels whilst maintaining confidentiality;
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
• Able to work under pressure and provide calmness in all situations;
• IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns. 

Benefits:

• £44,500 to £50,000 per annum
• Relocation support (to be discussed)
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

 Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

Reports to: CEO, sits on Senior Management team with CEO and Head of Advice (HOA)

Responsible for: Finance officer and Executive Admin Assistant

Location: Hybrid (Remote based but with attendance required at key events and meetings in London).

Role Purpose
To lead on finance, governance and resources at SMT, providing senior insight on strategy and development. This role requires initiative, flexibility, a willingness to support colleagues across the organization, and strong organisational and communication skills,  including board reporting, leadership on finance reporting to the SMT and board with the ability to manage complex, detailed analysis. This role is well suited to someone aspiring to move into wider senior management; we place high value on ambition and a strong commitment to development within a high-performing organisation at Citizens Advice Lewisham.

Key Responsibilities
Finance Management: Manage income against expenditure with the CEO and HOA. Prepare management reports, budgets and forecasts, annual accounts and manage the audit and trustee annual report process. Provide strategic insight to the SMT on finance.

Governance and compliance: Manage the preparation of agendas, minutes, actions, board meetings, governance calendar and regulatory submissions, also ensuring that LSA obligations are met through scheduling review and approval by trustees on an annual basis.

Support systems Management: Oversee support to day-to-day operations, ensuring the team have the equipment and operating systems necessary to meet all obligations and objectives.

Management:  manage the Executive Assistant and Finance Officer.

Manage external contracts: Working with the CEO and HOA, ensure all contracts are fit for purpose and are good value for money and are delivering agreed outputs.

IT and phone systems: Manage the provision of IT services and our internal systems, building effective relationships with providers and ensuring continued and effective operations are available to the team.

SMT strategy: Providing strategic insight to the SMT on potential risks and opportunities for development across all areas of the role.

HR: Manage all HR functions including grievances, wellbeing, disciplinary, recruitment and onboarding. Working with the CEO to manage consultations with the union. Monitor and report to SMT and board on these areas.

Communication: Foster effective communication with colleagues and external stakeholders, ensuring clarity and collaboration and accountability.

Flexibility and Support: Demonstrate flexibility, ownership and collaboration to ensure smooth service delivery across the organisation.

Any other relevant administrative and support duties required to ensure the smooth running of the bureau.

Important Notice: Before you apply, please download and complete the application and diversity forms on our website. You will need to upload a completed application form and a diversity form to be considered for this role.

We are recruiting a Support Manager to provide clear leadership, coordination and oversight of our support services during a period of growth. This role is pivotal in ensuring our services are safe, sustainable, well-governed and responsive to patient needs, while supporting staff and volunteers working in emotionally demanding environments. You will work closely with the Director of Research & Programmes and collaborate across the organisation to align support services with wider strategy.

This is an ideal role for someone with experience managing support or community services in the charity or health sector, who values clarity, collaboration and compassionate leadership.

Key Responsibilities

Service Leadership & Oversight

• Provide operational oversight of Make 2nds Count’s support services, ensuring high-quality, consistent delivery.

• Embed clear processes, boundaries and decision-making routes across support activities.

• Monitor service activity, risks and capacity, escalating issues appropriately.

Safeguarding, Risk & Quality

• Act as the operational safeguarding lead for support services.

• Ensure safeguarding, incident reporting and crisis procedures are embedded, understood and followed.

• Support a culture of emotional safety and reflective practice.

Team & Volunteer Support

• Line manage and support staff within the support team.

• Work with the Director of Research & Programmes to ensure appropriate supervision structures are in place.

• Support volunteers and facilitators through clear guidance, training pathways and escalation routes.

Planning & Collaboration

• Contribute to service planning, improvement and prioritisation.

• Work collaboratively with colleagues across the charity, including fundraising and communications, to ensure joined-up delivery.

• Support the evaluation and development of services based on insight and learning.

About You

Essential

• Experience managing or coordinating support, community or health-related services.

• Strong understanding of safeguarding in sensitive or high-risk environments.

• Experience supporting staff or volunteers in emotionally demanding roles.

• Ability to bring structure, clarity and consistency to complex service delivery.

• Confident communicator, able to navigate sensitive conversations with care.

• Comfortable working remotely and managing your own workload.

Desirable

• Experience in cancer, health, mental health or lived-experience-led services.

• Knowledge of governance, data protection and information management.

• Experience working in a small charity or resource-constrained environment.

• Understanding of trauma-informed or compassionate practice.

Why Join Us?

• Be part of a mission-driven, patient-led charity making a real difference.

• Work with a supportive, values-led leadership team.

• Flexible, home-based working.

• Annual leave enhancements over Christmas and New Year.

• Opportunity to shape and stabilise vital support services at a key moment.

How to Apply

Please submit:

• A CV, and

• A supporting statement (no more than 2 pages) outlining how your experience meets the requirements of the role and why you are interested in working with Make 2nds Count.

We are committed to inclusive recruitment and welcome applications from people with lived experience of cancer.

The ideal candidate

We are seeking a compassionate and experienced psychotherapist manager, deeply committed to helping vulnerable and marginalised individuals. The candidate should possess:

• Leadership and Team Management
• Provide regular clinical and line management supervision to six practitioners.
• Support staff wellbeing, development, and performance through reflective practice and professional guidance.
• Lead on recruitment, induction, and ongoing training of team members.
• Oversee referral pathways, allocation of cases, and management of team caseloads.
• Monitor service delivery to ensure high-quality, safe and effective clinical practice.
• Lead risk management processes and provide senior oversight of complex or high-risk situations.
• Hold a small caseload, providing assessment, formulation, and psychotherapeutic interventions in community settings.
• Participate in organisational planning, meetings, and strategic discussions.
• Promote the service externally and support its integration within wider multidisciplinary networks.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Role overview

It is essential that you have

• UK-recognised qualification in Psychotherapy or Counselling Psychology.
• Accredited psychotherapist or counsellor (e.g., UKCP, BACP, BPS, HCPC) or equivalent professional body registration.
• Ability to work flexibly in varied settings.
• Proficient in assessing client needs and offering tailored services.
• Strong team leadership and collaboration skills.
• Excellent communication and interpersonal abilities.
• Proven experience in engaging with vulnerable adults.

About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance use issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life. 

Benefits
We offer a range of benefits including a pension scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities.

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Wednesday 4 February 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Salary: £37,739.41 per annum plus a company car

Location: Home based with regular travel to Shelter shops across East Scotland

Contract: Permanent

Hours: Full time 37.5 per week

Closing date: Tuesday the 6th of January at 11:30pm

At Shelter Scotland, we believe home is everything. Every day, thousands of people are devastated by the housing emergency — and we’re here to fight it. Our shops play a vital role in raising funds to support our frontline services and campaigns, while also connecting us with communities across Scotland.

We’re now looking for a dynamic and motivated leader to join our Retail team as Assistant Area Manager (East Scotland). In this role, you’ll help ensure our shops are safe, welcoming, and thriving spaces that inspire donations, volunteering, and sales — all contributing to Shelter’s mission of defending the right to a safe home.

About the role

This role supports the Area Manager to ensure shops across the area are safe, welcoming and thriving. You’ll represent Shelter in the community, creating positive experiences for customers, donors and volunteers while maximising Gift Aid and encouraging ongoing support.

You’ll help to oversee shop operations – from pricing and stock rotation to displays and local income-generating events, along with playing a key part in recruiting, developing and guiding Community Shop Managers.

Financial responsibility is central, following procedures, reviewing shop accounts and supporting managers to identify opportunities and reduce costs. Success means helping shops meet and exceed targets, increasing Shelter’s contribution and ensuring vibrant, well-run shops that maximise impact.

About you

We’re looking for an experienced leader who can inspire and motivate teams to deliver outstanding results. You’ll thrive in a varied role, bringing energy and creativity to shop environments, helping teams attract customers and donors, and deepening their knowledge of Shelter’s mission. With strong influencing skills, you’ll train, develop and empower people to run successful shops that raise vital funds.

To succeed, you’ll need experience managing staff or volunteers, delivering excellent customer service, overseeing multiple sites and working with budgets. You’ll also be enterprising and innovative, with the ability to engage communities and have knowledge of charity retail and how to grow sales.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Income Generation directorate within the Retail team at Shelter. You will work alongside and report into the Area Manager, along with the Community Shop Managers of the shops you will be helping to oversee.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland 

Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.

Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.