Advice service manager jobs
About the Role
Headway East London is looking for a compassionate and motivated Community Support Worker to support adults living with brain injury across our 13 London borough catchment area. You will support members in their own homes and local communities. This is a varied, people-focused role where you will work one to one in the community, helping individuals live with greater independence, confidence and choice.
You will provide support plans to offer support to manage activities at home, maximise opportunities and choices, support wellbeing and provide advocacy. Find out more about our Community Support Work service here: Community Support Work – Headway East London.
We have 3 available positions, two permanent contracts and a one fixed term contract for 12 months (maternity cover).
If you want a role where your work genuinely changes lives, makes a real difference every day and aligns with strong charitable values, we would love to hear from you.
Principal Duties and Responsibilities
- Conduct support sessions to a regular caseload of members in the community as a lone worker with remote office assistance.
- You will work to maximise and maintain their autonomy and independence in their home environment or within the local community.
- You will work collaboratively with the member to plan, organise and implement daily activities by developing daily and weekly structure and wellbeing plans.
- You will be responsible for being the first responder, with remote manager support, in the event of any incidents, safeguarding issues or behaviour that challenges during support sessions.
- Accompany and support members to appointments with health and statutory care providers and provide accurate notes for future reference.
- Accompany and support members to access social, leisure, educational and vocational activities in the community.
- Maintain a maximum income for members through completing benefit and grant entitlement and assist with financial budgeting.
- Provide appropriate and relevant advice, information and advocacy to members and their families. Where appropriate liaise with other professionals and statutory and non-statutory organisations to make referrals or signpost to appropriate support services.
- Maintain accurate and factual monitoring notes on our online database and report any incidents.
- Conduct and monitor specific therapy / support / rehabilitation and risk management plans in accordance with case managers, therapists and other cprofessionals as required.
Key Relationships - Internal and External
Internal: Staff within the Service Department, Members (service users) and
their families and carers
External: External partners
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison)
Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Salary: £38,645 per annum
Contract: Fixed Term Contract till July 2027
About the role
As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.
About you
To be successful in this role you will need to demonstrate the following skills, experience and knowledge:
- Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
- Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
- Experience of working with homeless people and supporting them achieve a positive housing outcome
- Understanding of housing law
- Developing, building, and maintaining relationships with key stakeholders
- Experience of working in a lettings and housing procurement environment
- Managing a caseload of homeless people and working towards case management standards
- Showing resilience when dealing with difficult situations
- A self-starter who can work on their own initiative
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 4th May 2026 at 23:59
Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Interview process: Competency based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.
We are looking for three new team members to join our team of Specialist Huntington's Disease Advisers to support people affected by Huntington’s disease.
The roles available are:
• Bath, Somerset, Wiltshire, North & East Devon, Weston Supermare & Wiltshire Specialist Huntington’s Disease Adviser (part-time, 28 hours)
• East and South Yorkshire Specialist Huntington’s Disease Adviser (part-time, 21 hours)
• Surrey and South London Specialist Huntington’s Disease Adviser (part-time, 21 hours)
All roles available are home-based, but must be living in the area specified in the job title, as the job involves extensive travel within the region and occasional travel across England and Wales.
We are looking for an enthusiastic, self-motivated person who is dedicated and committed to the welfare of families affected by Huntington’s disease, developing and improving the quality of care that they receive. You will need to have skills gained within a Health and Social Care profession. Your main responsibilities will be to offer help, information, advice, support and education to everyone affected by Huntington’s disease and professionals involved in supporting them.
All three vacancies are on a part-time permanent contract. Due to team-wide commitments, you must be available to work on Tuesdays. All other working days (in line with contracted hours) may be flexible around your individual needs and the needs of the role. Regular working pattern will be agreed with your line manager upon successful appointment.
This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.
Learn more about the role in the job pack included.
We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. Providing this information is voluntary.
The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer Recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.
Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.
Click on 'apply' to begin your application. To ensure your consideration, you must upload both a CV and cover letter (make sure to press 'upload' for both documents before completing the application process!).
Your application must include which of the 3 vacancies you are applying for. You must be located within the areas the role covers. Your cover letter should also include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.
Applications submitted without a CV and cover letter will not be considered.
Closing date for applications is Sunday 17 May, 5pm.
First round interviews will be held online Thursday 4 - Friday 5 June. Second round interviews will be held in-person in London Thursday 11 - Friday 12 June.
Benefits
* 25 days annual leave plus public holidays (pro rata for part-time staff)
* 1 additional cultural or wellbeing leave day (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Travel-to-work scheme
* Flexible working approach
* Family forward policies
* Supportive and positive working environment
* Fantastic learning and development opportunities
Registered Charity
21 - 50
We improve care and support services for people with Huntington’s disease, educate families and professionals, and champion people’s rights.
Thank you!
We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.
The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
Main Duties
1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.
2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.
3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.
4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.
5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.
6. Operating and maintaining CRM, database and filing systems.
7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.
8. Supporting the casework team with case administration including requests for records and printing and posting letters.
9. Collecting, processing and distributing post.
10. Supporting the organisation of travel arrangements for Caseworkers.
11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.
12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
13. Attending line management, supervision and team meetings as appropriate.
14. Archiving.
What is NHS Continuing Healthcare?
NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
About our organisation
Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.
Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.
Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.
Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Thank you!
Prisoners Abroad is a small but powerful organisation supporting people through some of the most isolating and traumatic experiences imaginable. Whether it’s someone surviving a prison sentence overseas, returning to the UK with nothing, or a family facing the distress of having a family member imprisoned abroad, your work here will have a direct and lasting impact.
A fantastic opportunity has opened up to manage and grow a well-established major donor programme, developing relationships with high-net-worth individuals, craft compelling cases for support, and deliver thoughtful stewardship that makes donors feel truly valued and connected. You’ll also have the chance to shape how we grow our pipeline, with support from a team that values creativity, emotional intelligence and collaboration, so plenty of opportunities to get creative and make your mark.
With experience of securing 4–5 figure gifts and a flair for building meaningful relationships, you’ll be a confident communicator with strong writing skills, and you’ll enjoy using insight to create personal donor journeys that inspire generosity.
To apply for this position, please read the job pack which provides lots of information about the charity, the role and how to apply.
The deadline for applications is 10am Tuesday 5th May, however we will be reviewing applications as we receive them, so please apply when you are ready and you may be contacted about your application before the closing date. To ensure inclusivity, all applications received up to the closing date will be considered equally.
If you have any questions about the application or recruitment process, or want to schedule a call for more information, then get in touch and we'll happily arrange that.
Registered Charity
21 - 50
To protect, support and advocate for the health, welfare and human rights of British citizens in prison abroad.
The client requests no contact from agencies or media sales.
Thank you!
Position: Community Voice Officer
Location: Barnsley, South Yorkshire
Hours: 25 hours to be taken between Mon – Fri, one day working from home, other days expected to be in the community or office
Salary: £30,000 pro rata; 5% pension contribution, 33 days of annual leave entitlement (inclusive of bank holidays) pro rata
Reportable to: Healthwatch Manager
Direct reports: None
Job Purpose
Healthwatch Barnsley (hosted by Barnsley CVS), is going through an exciting redesign to enable community voices to have even greater impact on the current strategies and developments in Barnsley. The Community Engagement Officer role is an impactful and rewarding opportunity to join the Healthwatch Barnsley Team as we navigate upcoming changes introduced through the new NHS 10 Year Plan and the forthcoming Health Bill. This role will ensure that the voices of Barnsley residents remain central as we work towards building a health and social care system that is fit for the future.
You will use your excellent interpersonal skills and creativity to gather feedback on Barnsley priorities, ensuring residents’ views shape local projects and developments contributing to Barnsley’s vision as the “Place of Possibilities”.
Working with Barnsley CVS and other established third-sector organisations you will identify new ways to reach under-represented or seldom-heard communities and strengthen how their voices inform local decision-making. You will collaborate with the wider Healthwatch team to support a strong, credible and independent voice within Barnsley’s strategic boards, helping to create a genuinely “Listening Borough”.
By capturing residents’ experiences and feeding them back to services you will contribute to a continuous feedback loop that empowers communities, builds trust and encourages ongoing participation in future engagement activities.
Key focus areas you could be working on include topics such as system-wide shifts
· Hospital to Community
· Analogue to Digital
· Sickness to Prevention
· Health on the high street
· The Barnsley 2040 vision
As part of the redesign, you will work as a team to design new ways to create dynamic feedback loops to the public using tools such as magazine creation, blogs or vlogs, podcasts, social media. Your work will ensure that the communities in Barnsley know that their voice can have a genuine impact on the shaping of their town.
Employee benefits
- 33 days of annual leave (including bank holiday) which increases with longevity
- all staff given time off between Christmas and New Year without it impacting your leave entitlement
- enhanced sick pay during probation and increased entitlement with longevity
- 5% pension contribution
- discounts at local gym
- Enhanced maternity pay
Registered Charity
11 - 20
We provide leadership, support and coordination to the vibrant VCSE sector in Barnsley to create a positive drive that impacts communities
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ID 1775 Deputy Head of HR (Business Partnering & Advisory), Human Resources
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full time)
£42,562 - £46,703 per annum* (plus £3,827 Inner London Weighting if London based or £480 if home-based)
Permanent contract
We are flexible on hours of work and where this work is done. This role can be based in our London office (N1) with hybrid working but can also be done from home. If home-working is agreed, the ability to travel semi-regularly to London (i.e. around once per month) is desirable but not essential.
Family Action & the Role’s Impact:
At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
In this Deputy Head of HR role, you will lead our Business Partnering & Advisory function by developing the HR Business Partnering model, managing a team of HR professionals, and ultimately embedding excellent people management practice across the organisation. You will also have a direct business partnering relationship with Relate at Family Action; providing strategic advice, coaching and operational HR support to senior managers, to support culture change post-merger.
If you have significant experience managing complex employee relations and organisational change processes (including TUPE and large-scale restructures) and leading a team of HR professionals, we would like to hear from you. The ability to think strategically while also delivering operationally, alongside strong influencing and coaching skills will make you an ideal candidate.
We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jab vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
Closing Date: Wednesday 6th May 2026 at 23:59 pm
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Deputy Service Manager
Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.
The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children.
A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service
Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services
As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 27 April 2026
Interview Date: 7 and 8 May 2026
The client requests no contact from agencies or media sales.
Thank you!
Immigration Advice Authority (IAA) Level 2 Casework Adviser
We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a difference in the lives of vulnerable migrants by advocating for fairness and compassion in immigration processes.
Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire, Telford and Wrekin.
Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a staff team of twelve and seventy dedicated volunteers, we are committed to making a positive impact in the lives of those we serve.
As part of our workforce, you will work with marginalised adults and families, providing advice to guide them through complex immigration journeys with empathy and professionalism. Thus, you will play a critical role in helping people find hope and stability in the very challenging environment of being a migrant in the UK.
Job description:
Location: Shrewsbury and locations around Shropshire, Telford and
Wrekin Hours: 37.5 hrs per week
Reports to: co-CEO - Projects & Developments
Salary: £33,990 - 2 yr. fixed term contract
This salary is above the normal salary for this role because we want to attract a special person who can fully meet the job description below.
Main Responsibilities:
Providing comprehensive immigration advice: on various immigration matters, including visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines.
Conduct or delegate initial and further consultations with clients to assess their immigration advice eligibility and specific needs.
Finding and managing caseload: by setting up a triaging and appointments system for proactively identifying refugees, asylum seekers and other migrants, including people here
under the Home Office Homes for Ukraine Scheme and related extension scheme, needing Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin.
This will include inviting people to our offices in Shrewsbury and to outreach sessions across Shropshire Telford and Wrekin and will require you to set and stay within meaningful
deadlines.
Maintain accurate records: by handling multiple cases efficiently and recording all client contacts, reflecting the advice given and outcome for each person.
Keep up-to-date with changes in immigration law: via professional training and standards and changes to those standards.
Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers.
Collaborate: with colleagues, volunteers and representatives of partner organizations to ensure the immigration and other advice needs of clients are effectively met.
These responsibilities will require you to:
● Maintain accurate and detailed records and case files, with due regard to data protection law and professional standards.
● Build and maintain strong relationships with clients.
● Advocate on behalf of clients by communication with appropriate agencies, by telephone, letter and email.
● Attend training events relating to asylum and immigration.
● Actively engage in seeking work and promoting good governance within SSR. ● Ensure that clients’ need for other services and referrals, including safeguarding, are effectively met by discussion with colleagues and
reporting to partner agencies.
● Report all challenges outside of your remit or skills to the Deputy CEO. Undertake other tasks as required within our charity, to support its efficient operation.
Person Specification:
Essential:
● IAA Level 2 accreditation - held for at least 12 months
● Significant experience working as an Immigration Adviser or similar role
● In-depth knowledge of IAA standards, UK immigration law, relevant related policies, and procedures
● Exceptional and written and oral communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
● Empathy and compassion, particularly with SSR’s cause
● Strong, self-directed time management with the ability to manage multiple cases and work to strict deadlines.
● Ability to work independently and manage a caseload effectively
● Willingness to work collaboratively with colleagues, volunteers and partner organisations to ensure the safety and fair treatment of clients
● Knowledge and understanding of the charity and voluntary sector
● Excellent attention to detail and organisational skills
● Proficiency in Google and Microsoft
● Full driving licence
Desirable:
● Fluency in at least one language other than English
● Child and adult safeguarding training
● Experience of Salesforce CRM
On successful recruitment we will require a DBS check and enrol you on our rolling mandatory training programme, which includes safeguarding, health and safety, and trauma informed practice.
Why join us?
28 days holiday plus bank holidays
Company pension
Make a difference by being part of a team of passionate professionals, committed to fairness, who collaborate to create a better future for marginalised migrants in the UK.
Use and develop your expertise and compassion to help to bring stability and hope to their lives.
Registered Charity
11 - 20
Our mission is to make people escaping war poverty and persecution feel welcome supported and help them to become their best selves
The client requests no contact from agencies or media sales.
Thank you!
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Debt & Welfare Benefits Adviser
Salary: £30,000 pa
35 hours per week, 25 days A/L + contributory pension scheme
Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.
As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.
Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.
You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.
This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website
For an informal discussion about the role call Theresa Gniadkowski
PREVIOUS APPLICANTS NEED NOT APPLY
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.
Closing date for applications: Thursday 30th April 2026 at 5pm
Interviews: Friday 8th May 2026
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Thank you!
Salary: £26,227.50 per annum pro-rated
Location: Harrogate Shelter Shop
Contract: Permanent
Hours: Part time, 21 hours per week
Closing date: Thursday 30th April at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.
You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.
Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Start Date: Immediately (subject to pre-employment checks)
Location: Great Ormond Street Hospital, WC1
About Citizens Advice Camden
Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.
About the Role
This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.
You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.
Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.
What you will bring to the role
- Relevant experience of client-centred advice work with competency in welfare benefits and housing casework.
- Experience of researching complex advice issues including those outside of your advice experience
- Meet the accreditation requirements to the Money and Pensions Service (MaPS) quality framework to advice and casework levels. Documentary evidence of accreditation will be required.
Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.
To apply complete our application form and online application process at Adviser.
Closing deadline for applications is: 9.00am on Friday 24 April 2026
If you have recently applied for this role, please do not apply again.
Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date.
CVs are not accepted.
Interview date: 29 and 29 April 2026
Interviews will be held on Zoom.
The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
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At Community Connections Lewisham we are passionate about helping Lewisham residents (aged 18+) improve their health and wellbeing through discovering what exists in their own community, and becoming more able to access it. We aim to tackle the problems of social isolation and loneliness by using a person-centred approach. This means we recognise that each person we support has their own unique story, with their own particular challenges, needs, and personal goals.
Partnership Coordinators are the face of the Community Connections Lewisham team. They provide valuable support to both clients and professionals by running the phoneline, giving guidance and advice on a wide range of topics by referring or signposting to relevant services that are available in the community. They play a crucial role in the triaging, coordination and effective administration of the entire Community Connections project and acting as a front door service to the rest of the voluntary sector.
Registered Charity
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Legal and Compliance
Contract type: Permanent, Full Time – 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: Salary: £71,481 per year with excellent benefits.
We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Head of Legal & Compliance sits within the Finance, Technology, Strategic Planning, Legal & Compliance Directorate and reports directly to the Executive Director of Finance, Technology, Strategic Planning, Legal & Compliance. You will manage Data Protection Manager, Fundraising Compliance Manager, Legal Counsel, Governance Officer.
About the role
As our WaterAid UK Head of Legal & Compliance, you will lead the Legal, Data Protection and Fundraising Compliance team in providing advice, support and challenge to ensure WaterAid complies with all applicable regulations and legislation
and follows best practise. You will work closely with Trustees and Directors Team to drive sustainable change.
In this role, you will:
- Provide sound legal support and specialist advice to all levels of the organisation for contracts between WaterAid UK and third parties (including commercial contracts, contracts for services including consultancy contracts, fundraising contracts, donor/grant agreements and agreements with implementing partners, as well as media Intellectual Property and IT agreements).
- Prepare, negotiate and advise on commercial and legal matters relating to complex matters.
- Support the organisation to review contracts, to recognise and respond to risk, especially in relation to restricted income funding contracts.
- Lead and manage the main point of contact for all legal queries across WaterAid, referring to external advice only when necessary.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- A qualified solicitor (English law) with significate post-qualification experience.
- A combination of commercial and contract law and practice experience. Legal experience gained in–house and private practice environment, including in international organisations, the charity sector experience is preferred but not essential.
- Proactive approach to identifying legal risks and providing pragmatic and balanced solutions, manage expectations; maintain confidentiality at all times and display high ethical standards.
- Ability to build credibility quickly and communicate effectively across different cultures and business needs with good written communication skills, able to convey information clearly and accurately.
Closing date: Applications close 12:00 PM UK time on Monday 4th May. Interviews are expected to take place week commencing 11th May and week commencing 18th May.
Shortlisting will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.
How to apply: Click Apply to upload your CV only and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Registered Charity
More than 1000
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Thank you!
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Overall job purpose
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on capital, conservation and maintenance programmes in East Anglia and beyond as required.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across a large geographical area, it is essential you have a full driving licence.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 27th April 2026.
The interviews will take place in London on Wednesday 6th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.