Advice service manager jobs

Mission Aviation Fellowship (MAF) is seeking an experienced and detail-focused Payroll, Pension and Treasury Manager to lead our payroll, pension and treasury operations, ensuring strong financial stewardship, compliance and effective management of funds that support our global mission.

This is an exceptional opportunity for a finance professional to use their expertise to strengthen the financial foundations of work that brings practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

Location: Folkestone, Kent (we are particularly interested in hearing from candidates in the Folkestone commutable area, as you will need to be in the office the majority of the time)

Rewards: Salary £48,000 FTE, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, part-time (at least 22.5 hours per week)

The Role

As the Payroll, Pension and Treasury Manager, you will lead our payroll, pension and treasury functions across the UK and overseas operations.

You will manage the preparation and processing of monthly payroll and pension activities for UK and overseas staff, ensuring compliance with HMRC requirements and supporting staff with payroll, pension and tax-related queries.

Alongside maintaining payroll systems and pension submissions, you will also provide reporting, audit support and process improvements to maximise efficiency and minimise risk.

You will also oversee banking and treasury operations, managing domestic and foreign bank accounts, monitoring transactions and ensuring funds are invested appropriately in line with charity policies.

Additionally, you will:

- Support staff with payroll, pension, tax and National Insurance queries
- Maintain payroll software, databases and banking systems
- Ensure liquid funds are available to meet planned expenditure
- Research investment opportunities and support treasury decision-making
- Provide payroll reporting and analysis to HR and senior leadership teams
- Support year-end audit activity and finance projects

About You

To join us as our Payroll, Pension and Treasury Manager, you will need:

- Proven experience in a management role, including strategic planning, and people and financial management
- Experience of setting and controlling budgets
- Proven experience of running a payroll function
- Proven experience of running a pension function
- A degree or equivalent qualification
- A finance qualification

About Us

Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.

We believe that every community, however remote, should have access to the essentials of life – that’s why MAF’s flights are a lifeline, not a luxury.

The Benefits

- Competitive salary
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year (pro rata)
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to our Employee Assistance Programme

You’ll have the opportunity to take ownership of payroll, pension and treasury activity across a complex and meaningful organisation, helping to keep essential operations running smoothly and responsibly.

What’s more, this part-time role offers you the chance to take on senior, high-value work while maintaining greater flexibility around your wider life and commitments.

Christian Values, Beliefs and Ethos:

As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days.

Other organisations may call this role Payroll Manager, Treasury Manager, Pensions Manager, Payroll Operations Manager, Finance Manager, Finance Operations Manager, Payroll Services Manager, or Payroll and Accounts Manager.

The closing date for this role is 21st June 2026.
Interviews will be held from 22nd June 2026.

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

The role 

Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.

The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.

You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability. 

Who we are looking for 

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.

You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person. 

We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role. 

Interviews will take place on Wednesday 8th July. 

Job Title:  Commercial Partnership Manager

Location(s): Home-based with attendance at AdviceUK office in London and at meetings as required. 

London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW 

Status: Fixed term for two years (potential to become permanent) 

Reporting to:  Head of Membership and Services 

Responsible for: n/a 

Pay range:  £42,000 to £47,000 full time equivalent. £33,600 to £37,600 actual salary, dependant on experience. 

Working hours: 28 hours per week within normal operating hours (35 hours full time equivalent). Normal operating hours are 8.00am - 6.30pm, Monday – Friday. Lunch and other breaks are unpaid. 

Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays. 

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know. 

JOB PURPOSE 

The postholder is responsible for securing, managing, and growing commercial partnerships with organisations that support AdviceUK’s mission, values and strategic priorities. These partnerships should significantly increase AdviceUK’s commercial income, extend AdviceUK’s reach, and achieve measurable social impact. The postholder will ensure that commercial partnerships both comply with relevant legal and regulatory requirements and contribute positively to AdviceUK’s reputation and influence. 

KEY TASKS AND RESPONSIBILITIES  

1. Partnership development 

• Identify, research, and secure new commercial and corporate partnership opportunities aligned with AdviceUK’s strategic and income generation priorities. 

• Develop compelling partnership propositions, including sponsorships, strategic alliances, product/service developments, cause‑related marketing, corporate social responsibility, and other commercial collaborations. 

• Identify and develop new products and services that benefit members, grow income, and support member recruitment and retention. 

• Shape new products and services with user and sector insight, applying structured approaches to testing, evaluation and scaling. Ensure that pricing, return on investment and other financial modelling is completed to demonstrate how new products or services deliver agreed objectives. 

• Bring external market insight into AdviceUK’s strategic planning and decision making, ensuring that commercial partnership propositions are clearly differentiated in the markets they are targeting. 

• Work with the Head of Membership and Services, other colleagues at AdviceUK, and AdviceUK’s existing commercial partners to develop a commercial partnership strategy, business plan and pipeline. 

• Lead negotiations and contract discussions in partnership with the Head of Membership and Services, Finance and where relevant, AdviceUK commercial partners and subsidiaries. 

• Ensure all partnerships align with the charity’s mission, values and ethical standards.  

• Carry out appropriate due diligence and risk assessments on commercial partners

2. Partnership management and growth 

• Act as the primary relationship manager for AdviceUK’s current commercial partners and subsidiaries to ensure they feel valued, informed, and engaged throughout the partnership lifecycle. 

• Maximise the value of established partnerships through renewals, extensions, upselling opportunities, and agreed new income generation activity. Support cross‑team collaboration and knowledge sharing. 

• Identify opportunities for innovation and growth within AdviceUK’s commercial partnerships portfolio. 

• Support the communication of impact to partners, including reporting on outcomes enabled by their support. 

• Represent AdviceUK at events, conferences and networks relevant to the commercial partnerships portfolio.

3. Income generation and performance 

• Ensure all partnerships deliver against agreed financial and non‑financial objectives. Contribute to departmental budgeting and forecasting. 

• Monitor partnership performance and provide accurate reporting on partnership income, engagement, and impact. 

• Contribute to the ongoing review of existing commercial partnerships and service level agreements, making recommendations for change as required. 

• Share learning, insight, and good practice to continually improve commercial partnership approaches.  

• Ensure compliance with Charity Commission and Companies House guidance, relevant fundraising regulations, and internal governance policies.  

• Work closely with AdviceUK colleagues to deliver integrated partnership activities.  

4. Data and evidence

• Support the delivery of performance reports as required to evidence the extent to which commercial partnerships are achieving required KPIs. 

• Work with colleagues to ensure that partnership datasets are accurate, timely and support decision making. 

• Ensure any partnership activity that requires data sharing adheres to data protection and cybersecurity requirements. 

5. General responsibilities

• Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders. 
• Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work. 
• Build and maintain positive relationships with key stakeholders including staff, trustees, members, partners and suppliers. 
• With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training. 
• Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels; and, where possible, attending member and other relevant events. With the agreement of your line manager, ensure you make time to speak to members and visit their services. 
• Adhere at all times to AdviceUK’s policies and procedures. 
• Carry out any reasonable duties compatible with the post assigned by the Head of Membership and Services. 

Purpose:

The New Dawn Day Service Manager is responsible to lead, manage, and develop a safe, inclusive, and high-quality day service. The role focuses on delivering activities that promote independence, social inclusion, and well-being for service users while managing daily operations, regulatory compliance, and staff teams.

1. To coordinate and have responsibility for the overall management of the New Dawn Day Opportunities Services

2. To have overall responsibility for the line management of all staff employed within the service.

3. To review, assess and attend annual reviews and other professional meetings of service members.

4. To be responsible for the development and monitoring and the preparation of staff training plans in conjunction with the deputy managers and Tower Projects Chief Executive.

5. To be responsible for the planning and delivery of a high-quality programmes whilst maintaining standards and ensuring programmes are designed to meet the social, educational and developmental support needs of service members. You are responsible to ensure all daily activities, workshops, and support programs directly align with the Tower Project’s core values and strategic aims.

6. To be responsible for all monitoring and preparation of group and individual learning plans in conjunction with the Chief Executive.

7. To undertake the assessment of potential new and existing service members that are referred to or within the day service.

Main Duties & Responsibilities:

1. To facilitate, where possible, a community-based programme that meets the individual support needs of service member’s educational, social and developmental support needs, ensuring daily activities, workshops, and support programs directly align with the Tower Project’s core values and strategic aims.

2. To manage, support and actively participate in the organising and delivery of a high quality service in a supportive caring environment that adheres to the Tower Project’s policies and procedures.

3. To ensure the delivery of the service in consultation and partnership with Service members, Parents/ Carers, Schools/ Colleges and other relevant parties.

4. To provide and/ or receive support, advice and training as appropriate to the job role.

5. To be responsible for the overall operation of the New Dawn Day Opportunities Services for the effective and efficient use of the Services budget.

6. To develop and implement new initiatives as required.

7. To address and resolve issues in the general running of the services.

Specific Duties:

1. To maintain and develop systems for monitoring

2. To attend and contribute to Tower Project Senior staff team meetings, organise Day Service meetings and staff supervisions ensuring a smooth running of the service.

3. To initiate and/ or attend training events and appropriate external meetings according to expressed needs and demands.

4. To be responsible for the use of the building, health & safety and security of the premises and its equipment.

5. To be responsible for the preparation of timetables, activity plans, budgets, programme reports, monitoring data and other appropriate work according to the needs of the post.

6. Ensuring that administrative and financial responsibilities are conducted according to Tower Project procedures.

7. Pro-actively promote and develop inclusion and equal opportunities.

8. To liaise with and involve service member’s parents/ carers, outside agencies, support staff, key workers and other partner agencies in the planning and delivery of the service.

9. To ensure that the guidelines of the relevant legislation, e.g. Care Act 2014 are implemented at all times.

10.  To participate and meet regularly for supervision meetings with the Tower Projects Chief Executive.

11.  Undertake other duties as appropriate to the nature of the Post.

Operations & Service Quality

· Service Delivery: Design and oversee a diverse program of daily activities, workshops, and outings tailored to service user needs.

· Health & Safety: Maintain the facility to high standards, ensuring compliance with fire safety, food hygiene, and risk assessments.

· Compliance: Ensure the service meets all internal policies, local authority contract requirements, and statutory regulations.

Staff & Team Management

· Line Management: Recruit, supervise, appraise, and support a team of support staff and deputy managers.

· Workforce Planning: Manage staff levels and attendance levels for operational purposes.

· Staff Development: Identify training gaps and ensure the team completes mandatory compliance and care training.

Financial & Resource Management

· Budget Control: Manage the day-to-day operational budget, monitoring expenditure and optimizing resources.

· Administration: Oversee accurate record-keeping, including service user files, attendance logs, and financial transactions

PERSON SPECIFICATION

DAY SERVICE MANAGER – NEW DAWN

Knowledge/ Experience:

· Experience of coordinating services for adults with disabilities.

· Experience of assessing and supporting adults with disabilities.

· To have a minimum of two years’ experience managing a team of staff.

· Applicants must demonstrate an aptitude and willingness to work positively with adults with disabilities.

· Strong knowledge of safeguarding adults, health & safety law, and risk management

Education/ Qualification:

· A QCF Level 5 in Care or equivalent, or willingness to work towards such qualification.

Skills:

· Ability to organise and deliver a high quality educational and social programme of activities.

· Ability to work with service members who can present with a range of behaviours that can challenge

· Good communication skills with parents/ carers, service members, external agencies and staff.

· The ability to manage and provide a safe environment by identifying and implementing strategies/ activities to meet them.

· Ability to work as part of a team.

· Basic computer skills, or a willingness to undertake training as required.

· To support, promote and deliver groups within the Tower Project Equal Opportunities policy.

Special Conditions:

· The post holder will be expected to undertake any additional training as required.

We are looking to recruit a Senior Welfare Rights and Housing Advisor to join Camden Disability Action’s Advice Service.

You will have at least two years’ experience providing specialist-level welfare rights advice and experience of providing housing casework. The role involves identifying opportunities for income maximisation, supporting clients to ensure benefits are correctly assessed, and assisting with mandatory reconsiderations and appeals. You will also support Disabled people with housing-related issues, including homelessness prevention and access to suitable accommodation.

You will work holistically, managing complex cases and advocating for clients across statutory services, specialist advice agencies, and community organisations. The role provides social welfare rights advice, advocacy, and casework support within CDA’s remit and does not involve the provision of regulated legal services.

You will be committed to developing your understanding of the Social Model of Disability and share our vision for a radically inclusive world where people are not disabled by the society in which they live.

We are looking for someone who is committed to supporting our clients on the front line with equal passion to use themes and patterns from casework to affect wider systems change.

The role is hybrid, with a minimum of two days per week based at our office in Kentish Town (NW5 1LB).

Summary of job:

To provide professional management, supervision and operational oversight for intermediary services, supporting a team of PAYE and sessional Intermediaries and Researchers. The role includes service development, quality assurance, safeguarding oversight and contributing to the strategic growth and external representation of PAC-UK’s services for adopted people, birth families and their descendants.

Key tasks and responsibilities:

1. Management and Supervision

• Provide individual and group supervision to Intermediaries and Researchers, ensuring compliance with adoption legislation, policy and best practice.
• Offer case consultation and guidance, including complex and high-risk cases.
• Lead team meetings and staff development activities.
• Support team members in managing safeguarding concerns and ensure adherence to organisational safeguarding policies.

2. Service Delivery and Operations

• Oversee referrals, allocations and case progression and case closure, making informed decisions on applications and case direction.
• Maintain oversight of active cases, ensuring appropriate risk management and quality of service delivery.
• Monitor and review case records and undertake direct casework where required.
• Coordinate and chair meetings as needed.
• Oversee the delivery and day-to-day operation of FamilyConnect advice line services.

 3. Service Development and Quality Assurance

• Contribute proactively to the development of intermediary services, incorporating emerging theory, research and policy changes.
• Lead or support service evaluation, ensuring accurate collection and analysis of data.
• Undertake audits and contribute to continuous improvement processes across services.
• Ensure practice resources are current, relevant and aligned with service models.

4. Stakeholder Engagement and Representation

• Liaise with internal managers, external professionals and referrers regarding cases and service delivery.
• Represent PAC-UK at external meetings, including commissioner meetings and contribute to reporting requirements.
• Work collaboratively with other staff across PAC-UK and the wider organisation.

5. Staffing and Development

• Support recruitment, induction and ongoing development of staff and sessional workers.
• Deliver or facilitate training for parents and professionals.
• Quality assure and support team members delivering training.

6. Marketing and Service Promotion

• Take a proactive role in promoting the service, including contributing to marketing and online content where appropriate.

7. General Responsibilities

• Attend supervision with line manager and relevant internal meetings.
• Participate in training and continuous professional development.
• Undertake any other duties appropriate to the role.

Job Title: Equipment Advice and Outreach Officer

Reports to: Chief Executive / Practice Lead

Contract: Fixed term, 18 months

Hours: Part-time, approximately 22.5 hours per week (0.6 FTE)

Location: Home-based in England, with regular travel across a large region and occasional overnight stays

Salary: £20,556 (Full-time equivalent salary (FTE): £34,259)

About Pathfinders Neuromuscular Alliance

Pathfinders Neuromuscular Alliance is a user-led charity run by and for people with muscle-weakening conditions. We provide advocacy, peer support, information, training and campaigning to help disabled people live with greater confidence, connection and control.

We are developing a new service model to help adults with neuromuscular conditions identify practical needs relating to equipment, adaptations and wider day-to-day transitions, and to connect them to people with relevant lived-experience expertise.

Purpose of the Role

The Outreach and Practitioner–Evaluator will help Pathfinders identify adults with neuromuscular conditions who may benefit from practical support around equipment, adaptations and wider day-to-day challenges.

The role is not primarily to provide complex specialist advice directly. Instead, the postholder will:

• build relationships with services and organisations to identify potential clients
• hold structured conversations to understand people’s needs
• offer initial information, practical resources and signposting
• connect people to Pathfinders’ lived-experience specialists where more specific insight is needed
• support the development of reusable lived-experience resources, including short videos, blogs and written guidance
• collect routine feedback and help document and evaluate the service

Pathfinders’ lived-experience specialists are people with direct personal experience of neuromuscular conditions and of specific issues, transitions or practical solutions. A key part of this role is helping people access that expertise.

The role is to help people make sense of what might help, what routes may be available, and who they may need to speak to next. It is not to guarantee that equipment will be obtained, but to improve people’s understanding, preparedness and access to relevant expertise and pathways.

Main Responsibilities

1. Outreach and relationship-building

• Build and maintain relationships with clinics, hospices, charities, networks and other relevant services.
• Travel regularly to external settings to identify potential clients and raise awareness of the service.
• Confidently approach professionals, families and individuals to explain the offer and encourage engagement.
• Help create practical referral and engagement routes into the service.
• Prioritise outreach activity in line with project aims and agreed target regions.

2. Needs identification and support coordination

• Hold 1-to-1 conversations with adults with neuromuscular conditions and, where appropriate, family members or supporters, to identify practical needs relating to equipment, adaptations and wider day-to-day challenges.
• Provide initial information, signposting and relevant resources within agreed boundaries.
• Recognise when an issue would benefit from connection to a Pathfinders lived-experience specialist and facilitate that connection.
• Recognise when an issue requires statutory or clinical input and support onward referral or escalation where appropriate.
• Work with Pathfinders staff to help ensure people are connected to the most appropriate source of practical or professional support.

3. Working with lived-experience specialists and resource development

• Work with freelance lived-experience specialists to identify practical solutions, insights and examples relevant to the issues raised by service users.
• Support and encourage lived-experience specialists to share their expertise in accessible ways.
• Help coordinate and develop practical resources based on lived-experience knowledge, including short videos, blogs and written guidance.
• Contribute to ensuring these resources are accessible, organised and responsive to recurring needs identified through the service.

4. Documentation and evaluation support

• Maintain accurate records of outreach activity, contacts, needs identified, resources shared, onward connections and follow-up.
• Support the collection of routine feedback, including post-support forms and short follow-up conversations.
• Use agreed templates and systems to document contacts clearly and consistently.
• Share reflections and emerging themes with the team to support ongoing learning, evaluation and service development.

5. Teamworking and service development

• Participate in regular supervision, planning and reflective review meetings.
• Work collaboratively with the Chief Executive, Advocacy Officer, freelance lived-experience specialists and external partners.
• Contribute to the refinement of service processes, boundaries and referral pathways.
• Support dissemination of learning through briefings, webinars or other outputs as required.

Additional Requirements

• Regular travel across England is required, typically around once per week, with priority given to areas closest to the postholder’s base in the first instance. 
• Some travel may involve overnight stays.
• The postholder must have access to and use of a car for work purposes, although train travel may be used for some visits.
• Travel expenses and mileage will be reimbursed in line with organisational policy.

Person Specification

Essential

• Confident, outgoing and comfortable starting conversations with new people in professional and community settings.
• Experience of outreach, community engagement, advice, advocacy, support work or case coordination.
• Strong organisational skills and confidence managing follow-up, coordination and documentation.
• Comfortable using forms, spreadsheets, databases or case-recording systems and completing paperwork accurately.
• Familiarity with equipment, adaptations or practical support issues affecting disabled people.
• Ability to identify needs and know when to seek support, connect someone to lived-experience expertise, or refer on.
• Strong communication skills and a sensitive, respectful approach with service users, families and professionals.
• Ability to work independently while remaining well connected to a small team.
• Able and willing to travel regularly across England, including occasional overnight stays.
• Access to and use of a car for work purposes.
• Commitment to inclusion, dignity and user-led practice.

Desirable

• Experience of working alongside people with lived experience to co-produce support or resources.
• Experience of gathering feedback or supporting service evaluation.
• Knowledge of health or social care systems.
• Personal or close lived experience of disability or long-term conditions.

We are aiming to recruit immediately for this role with the first round of interviews on 1st June, but will conduct further interviews if necessary until we identify a suitable candidate.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 12 June 2026

Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt.

At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances. 

As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service.

This is a meaningful and rewarding role where you’ll make a real impact every day. 

What You’ll Be Doing 

You’ll be responsible for: 

• Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels 

• Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way 

• Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance 

• Explaining complex financial information clearly to a non-technical audience 

• Maintaining accurate client records and completing administration to a high standard 

• Collaborating with colleagues and contributing to team performance and service improvement 

• Acting as a professional ambassador for the Money Advice Trust in all interactions

What We’re Looking For 

We’re looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment. 

You’ll bring: 

• Strong communication skills, both written and verbal 

• The ability to explain complex information in a clear and simple way 

• A compassionate, client-focused and non-judgemental approach 

• Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom) 

• Strong organisational skills and the ability to manage workload effectively 

• The ability to work collaboratively as part of a team 

• Resilience and emotional awareness when supporting clients in challenging situations 

Experience in customer service or advice roles is helpful but not essential.If you’re motivated to learn and make a difference, we’d love to hear from you. 

Training and Support 

We’ll fully support you to build your knowledge and confidence in the role. 

• Comprehensive initial training (full-time, on site, 9am–5pm for approximately 11 weeks) 

• Ongoing coaching, quality feedback and development support 

• Continuous learning to keep up to date with legislation and best practice 

We’re looking for people who are curious, committed to learning, and motivated to grow in a rewarding role. 

Our typical recruitment process takes up to four weeks and includes: 

1. A short online assessment (around 20 minutes at a time to suit you) 

1. A 45‑minute Microsoft Teams interview 

Candidates who are successful at interview will progress to offer. Those who are not successful will be offered interview feedback. 

We sometimes use AI tools to support parts of our recruitment process, such as initial application review. These tools help us manage volume, but all hiring decisions are made by a real person in our Recruitment team. 

Accessibility and Adjustments 

We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you. 

Important Information 

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Your personal data will only be used for recruitment purposes and held for up to 12 months. Please see our Privacy Notice for Job Applicants on our vacancies page for further details. 

Our Commitment to Inclusion 

We’re committed to building a workplace that reflects the communities we serve and our values - We put people first. We support each other. We solve problems. 

These values guide everything we do and help create a welcoming, respectful and inclusive environment where everyone can thrive. We warmly welcome applications from people of all backgrounds. 

We’re looking for a creative, analytical and organised Impact & Evaluation Manager to join our team and lead on delivering our refreshed approach to measuring impact, evaluation and reporting following the launch of our new strategy. 

You’ll work alongside our SMT, teams across the charity, and colleagues at the Trust to provide guidance and support in all aspects of monitoring and evaluation, ensuring we’re able to demonstrate how we’re delivering against our strategic objectives, and how we’re delivering impact for the patients and NHS staff at our hospitals. 

As well as ensuring we’re set up with the tools and systems we need for success in evaluating our strategy, you’ll provide day-to-day support and advice for teams in evaluating the impact of their work, sourcing data to evidence this impact, and presenting this information in the most engaging way possible for our various stakeholders and supporters. 

This is an important role at a critical time for the charity, so we’re looking for someone who can bring a fresh perspective on impact and evaluation to support us as we prepare to make an even bigger difference through our strategy.

Drive is a high risk / high harm domestic abuse perpetration intervention. Its sole aim is to reduce the risk posed by those using high levels of harm towards family members and / or (ex) partners. This is achieved via disruption, diversion and direct behaviour change work, where safe to do so, within a multi-agency framework.

The Case Manager will strive to work one-to-one with perpetrators who have been identified as high risk to pro-actively secure engagement, influence attitudinal and behavioural change and connect with complementary services. To do this, the Case Manager will work with local agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. However, it may not always be safe or possible to meet with the perpetrator. Equally as vital to risk reduction efforts is analysis of presenting information to identify ways to disrupt their abusive behaviour, alongside close-knit multiagency working to implement actions.

Throughout all intervention the Drive Case Manager will work closely with the local IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible for delivering outcomes, working typically for up to 12 months to achieve behaviour change with each Service User.

About you
You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities. 

You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client.  You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person. 

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems. 

Flexible and willing to work evenings, you can travel independently. Additionally, you will understand trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable. 

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us
We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

Please note: We are running an active interviewing process for these roles. Rather than waiting until the application deadline to begin reviewing candidates, we start reading applications and speaking with people as they come in.

This means interviews may take place throughout the advertising period, and the role may be filled before the closing date if we find the right candidate early. If you’re interested, we encourage you to apply as soon as possible so you can be considered in the first round of interviews

This post is subject to an enhanced DBS check

Housing Manager

£48,680.52 per annum

Cambridge

Full Time

Permanent

This is an exciting opportunity to advance your career in social housing – are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners?

You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure.

They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice.

About the role:

Reporting to the Senior Housing Manager you will:

· Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience

· Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.

· Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.

· Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.

· Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships.

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period).

Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

What you’ll need to succeed

· Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others

· A minimum of two years’ experience delivering and managing a housing service within a social housing environment.

· A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development.

· Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.

· Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction.

· Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.

· A full UK driving licence, use of a car for work purposes and business insurance.

Benefits of working for our client:

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this position is subject to a Basic DBS Disclosure

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026

INTERVIEWS: To be confirmed

Working within the aims, policies and principles of the Citizens Advice Service, the Head of Impact and Development is responsible for driving the charity's strategic initiatives to enhance its reach, impact, and sustainability. This role encompasses fundraising, partnership development, and service expansion. The ideal candidate will be a visionary leader with a passion for social impact and a proven track record in growth strategy within the nonprofit sector.