Advice service manager jobs

Full-time (35 hours per week) - open to discussing reduced hours

Hybrid working with 2 days per week from the London Bridge office

Closing date 20 April 2026

As the Whizz Kidz Major Gifts Manager, you will be expected to get to the heart of the organisation, understand our ambitions and use your passion, insight and fundraising expertise to identify and secure significant support from high-net-worth individuals.

Whizz Kidz: The facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society. 

And we won’t stop until they are mobile, enabled and included.

Our vision
A society in which every young wheelchair user is mobile, enabled and included.

Our values
We are young people focused, ambitious, collaborative and inclusive.

Job summary

It’s an exciting time to join Whizz Kidz as we embark on an ambitious organisational strategy for the next three years. Major Gifts fundraising is relatively new to the charity and has seen great success in the last year, bringing on many new major donors and a growing prospect pipeline.  This new role will work closely with the Head of Major Gifts and Special Events to identify, cultivate and steward long-term relationships with high-net-worth individuals to secure income for the charity.

The role will focus on growing the number of major donors to Whizz Kidz, helping to deliver sustainable, multi-year income in support of our strategy. To achieve this, you will take a proactive, relationship-led approach to manage your own portfolio of donors as well as a prospect pipeline, working closely with colleagues across the organisation to develop compelling cases for support.

For full details on the role, please see our website via the apply button.

The person

You will have experience of developing and managing relationships with high-value donors and prospects, understand what motivates philanthropic giving and know how to successfully cultivate, solicit and steward major donors. You will be confident making financial asks, skilled at building strong relationships and able to adapt your approach to a wide range of individuals.

You will have strong written and verbal communication skills and be comfortable stewarding donors and making financial asks. You will play an active role within the wider Fundraising and Communications team, contributing to a positive, collaborative culture, increasing brand awareness and unlocking vital income to create lasting change for young wheelchair users and their families.

For full details on the person specification, please see our website via the apply button.

A few perks
The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.

Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

To apply please visit our website via the apply button. Closing date 20 April 2026.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

JOB PROFILE

JOB TITLE: Education Advisor - Scotland

RESPONSIBLE TO: Kinship Services Manager

HOURS OF WORK 28 Hours per week (some weekend and evening work may be required)

LOCATION: Hybrid working with expectation of attendance at Edinburgh office

with some expectation of reasonable travel

DURATION: Permanent

SALARY / GRADE: 4.4 £31,003 FTE, 28 hour Pro Rata

KEY WORKING RELATIONSHIPS

• Kinship Services Manager and Lead Education Advisor – Scotland

• Education professionals across Scotland

• Care experienced families (kinship, adoptive and long term fostering community) in Scotland

• Adoption UK Scotland and other nations colleagues

• Local Authorities in Scotland and external commissioners

• The Promise, Scottish Government, volunteer sector organisations

PURPOSE OF THE ROLE

• To offer front line education advisory support service to kinship, adoptive and foster families and professionals seeking support and advice about education services for care experienced children.

• To lead the development and delivery of education training to professionals across Scotland and actively support AUK lobbying and campaigning efforts on education matters.

• To develop, coordinate and support delivery and administration of an education support group (online or in person) to the care experience community youth and family.

• To work alongside our youth service provision ensuring the voices of young people are centred in resource development and delivery, supporting development of education and employability support.  

MAIN DUTIES AND RESPONSIBILITIES

• Work closely with education advisor lead in delivering education support service to families and professionals.

• Manage own caseloads, monitor and review progress at regular education meetings using established tools. Ensure tracking and recording on AUK system database and Sharepoint.

• Develop, promote and deliver Education training for professionals across Scotland. Including supporting the development and delivery of Education elements of training in other AUK teams and development of commissioned projects e.g. care experience week lessons, resources and training for Education Scotland

• Responsible for administrative tasks relating to service delivery

• Respond appropriately to enquiries via email, telephone or in person, referring on to other services and ensure accurate and appropriate recording and tracking of all enquires are maintained using appropriate database systems.  

• Contribute and assist in development of education specific projects to improve service delivery (i.e. education peer support group or young person support group)

• Support manager in monitoring and reporting of service delivery

• Contribute and assist in the development, design and planning of promotional resources and information materials and factsheets.

• Attend relevant national meetings, conferences, training events, networking and development opportunities to promote Adoption UK services

• Collaborate, liaise with Adoption UK Scotland and Adoption UK organisation in the delivery and participation of specific events and activities relating to the delivery of Education services for Adoption UK services.

  CRITERIA

Knowledge and Experience

• Demonstrable knowledge and understanding of the education system in Scotland (Essential)

• Demonstrable knowledge and understanding of the issues, challenges and concerns affecting the kinship community, care experienced children and young people. (Essential)

• Experience of event coordination, training delivery and/or group facilitation (Essential)

• Knowledge and understanding of trauma informed practice (Desirable)

• Experience of volunteer coordination or support (Desirable)

Qualifications and Education

• Professional qualification in Education (Essential)

• Demonstrable event facilitation, group or training delivery and administration experience will be required along with demonstrable knowledge of the issues affecting our care experienced communities.

Skills and Abilities

• Training development and delivery (Essential)

• Report writing and record keeping (Essential)

• Excellent communication skills both written and verbal (Essential)

• Ability to build and maintain relationships (Essential)

• The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)

• Able to utilise online platforms and packages (Survey Monkey, Canva, Mail Chimp etc.), and/or the ability to learn new packages (Essential)

Accountability 

• Develop and coordinate administrative support and delivery of education support services for care experienced families to fulfil grant/contract requirements.

• Consistent and trauma informed advisory case support for families within organisational policies and processes and fulfilling grant/contract requirements.

• Liaise across services to coordinate activity delivery with guidance and direction from service manager.

• Commitment to work within all organisational policy and processes, in particular safeguarding related requirements to ensure wellbeing of all individuals, families and staff and volunteers.

Behaviours

• Embeds trauma informed approach across all areas of role

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Valuing the opinion of other. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives

This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation. Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.

We are looking for a strategically minded and highly committed individual to lead our System Navigation Services.  This person will be responsible for developing exceptional services to help people seeking sanctuary navigate the systems they are forced to exist in and delivering these in solidarity with those seeking sanctuary.These System Navigation Services - The Sanctuary, The Drop-In, The Sheffield Project for Refugee Integration and Growth (SPRING), and our Volunteering Team - are exciting, joyful, and powerful city-wide services that are developed alongside the community of people seeking sanctuary.  They are both impressive in their current form and have so much potential for the right candidate to build and develop them further. 

Alongside this work, we also expect a successful candidate will also have a deep understanding of systemic change, understand our unique role in that work, and understand how their role contributes to systemic change. 

Ultimately, this is a position of leadership within a highly trusted and impactful organisation at the forefront of the movement for the rights of people seeking sanctuary.  We are truly excited about bringing on someone to join us on the journey we are all on together – towards a city that is safe and welcoming for those seeking sanctuary.  In a time when that vision seems to be receding from us, we believe this work is more important than ever.

Job Title: Advice Session Team Leader/Trainee Team Leader 

Salary Scale: Scales3.1 - 3.4 

Salary: £30,471 - £33,297 FTE. P/T hours will be considered 

Hours of work: 37.5 hours per week

Pension: 3% employer contribution 

Annual Leave: 25 days plus Bank Holidays 

Place of Work: Citizens Advice Exeter, Dix’s Field, Exeter, EX1 1QA with the possibility of some home working 

Join us and help make a real difference 

Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change? 

Whether you’re looking to take the next step in your advice giving career, or you’re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you. 

At Citizens Advice Exeter, you’ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you’re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we’d love to hear from you. 

What we’re looking for  

Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career – and we’d be delighted to support you on that journey. 

You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role. 

As a valued member of our Advice Services Team, you will: 

• provide supervision and support to our team of volunteer and paid advisers and caseworkers 

• play an active role in shaping, monitoring and delivering our Business Plan 

• help us maintain and develop high quality services, including supporting the growth of new volunteer roles 

• take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety 

• contribute to our budgeting and financial monitoring 

• support the continuing evolution of our services so they remain responsive to national guidance and local needs 

• help promote our aims, principles and achievements across the organisation and within the wider community 

• ensure we continue to meet the requirements of the Citizens Advice Membership Scheme 

• participate fully in Advice Services Team meetings and shared learning 

Key Work Areas and Tasks 

• Supervise advisers and caseworkers – both paid and volunteers. 

• Attend project meetings with partners, if required.  

• Set up new projects by liaising with partners and funders and supporting with the recruitment process. 

We value diversity, promote equality and challenge discrimination. 
We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates. 

Person Specification 

Essential criteria 

• Two years’ recent and ongoing experience of advice work. 

• Experience of managing volunteers and caseworkers. 

• Ability to demonstrate how s/he keeps knowledge up to date. 

• Ability to analyse and interpret complex information. 

• Understanding of the importance of support, development and motivation. 

• Effective oral communication skills

• Effective writing skills.

• Understanding of the issues involved in interviewing clients.

• Numerate to the level required by the tasks. 

• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment. 

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

• Ability and willingness to work as part of a team. 

• Ability to monitor and maintain recording systems and procedures.

• Understanding of the issues affecting society and their implications for clients and service provision.

• Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies.

Desirable criteria 

•  Experience working as an Advice Supervisor for Citizens Advice 

• Experience of supervising/giving debt advice 

• Experience of working within a Citizens Advice charity   

• Experience of working with the public in an advisory capacity  

Responsible to: Operations Manager 

Role purpose: To supports people in the local community through the provision of holistic Money, Debt and Budgeting Advice 

Salary Scale:2.1 – 2.4.  £27,495 - £29,400 FTE. P/T hours will be considered

Key work areas and tasks 

Provision of advice and casework 

• Provide money advice and casework covering the full range of debt advice topics including priority and non-priority debt and money advice issues 

• Identify urgent situations and ensure any possible action is taken immediately 

• Assist clients with related issues integral to their debt case such as welfare benefits advice, housing, other financial matters and income maximisation (incorporates applications for grants and other welfare schemes) 

• Work with the client to draw up an agreed financial statement incorporating the Standard Financial Statement 

• Enable clients to identify and explore various options they may have in addressing their situation explaining the consequences and limitations of each option 

• Assist clients in the calculation of offers to priority and non-priority creditors with reference to their Financial Statement.  

• Where appropriate undertake negotiations with clients’ creditors and other relevant bodies and/or act for the client by drafting or writing letters and telephoning and negotiating with third parties as necessary 

• Prepare and present cases to the appropriate statutory bodies and courts as required including DRO, Breathing Space and bankruptcy applications 

• Maintain timely, accurate and detailed case records and adhere to administration systems 

• Maintain statistical information and other required documents and undertake client feedback surveys and facilitate client evaluation 

• Manage an agreed caseload of debt and money advice cases 

• Ensure all work casework conforms to Operational Policy including meeting the requirements of the Advice Quality Standard, FCA and MAPS 

• Provide basic welfare benefits advice to clients, to include assessing eligibility for benefits, better-off calculations and other income maximisation advice 

• Assist clients with other problems, referring to other advisers and/or agencies as appropriate 

• Provide representation for clients at county or magistrates courts when appropriate 

• Provide support, guidance and supervision to the money advice trainee caseworker/caseworker’s assistant and other less experienced staff and volunteers 

Research and Campaigns (social policy work) 

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.

• Research and campaigns, monitoring and relationship building.  

• Assist with the development and implementation, in conjunction with the Operations Manager and in consultation with other charity workers, the Charity’s Research and Campaigns Plan.  

• Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel.   

Administration 

• Maintain and monitor effective and efficient administrative systems.

• Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements.

• Ensure complaints are brought to the Manager’s attention as soon as is practicable. 

Training and Development 

• Identify and implement own training and development needs (in consultation with the Operations Manager).   

• Identify the training needs of charity workers through support and supervision and contribute towards the charity’s training and development plans. 

• Contribute to organising training activities in conjunction, as appropriate, with the Operations Manager. 

Other Duties and Responsibilities 

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.   

• Abide by data security and information assurance guidelines.  

• Ensure that work undertaken reflects and supports the Citizens Advice service’s equality and diversity strategy   

• Any other relevant tasks or duties required to ensure the effective running of the charity and our services. 

• To contribute to the induction and on-going training of charity workers within the team.  

Person specification  

Essential criteria 

• Qualified and competent money advice and debt caseworker holding the relevant accredited quality standard and other competencies set down by Advice Quality Standard, Money and Pension Service, FCA and/or Institute of Money Advisers 

• Demonstrable and thorough understanding of the application of the debt process in a busy advice organisation and of doing so in a client- centred and efficient way including through working on a Money Advice Service or MAPS funded programme 

• A positive approach to quality of advice audit (including peer review and external audit) and a commitment to constructive feedback as part of the quality assurance and learning process (as a recipient and 

• as a supervisor) 

• The ability to sift through large amounts of information and gather essential details during a client interview 

• Excellent negotiation skills with experience of conducting negotiations with a range of agencies and creditors 

• Proven ability to plan and prioritise your workload, meet deadlines and work calmly and with focus within a busy and fast paced environment 

• Experience of using a casework recording and quality assurance system and IT platforms 

• Experience of providing effective guidance and support to peers and junior colleagues and the ability to plan and co-ordinate the workload of others 

• Experience of working effectively within a team including paid and volunteer staff 

• Excellent communication skills (spoken and written) and the ability to develop and maintain positive, professional, working relationships with clients, funders, stakeholders, colleagues, volunteers, creditors and other agencies 

• Proven IT skills including very confident and competent use of Word, Excel, databases, cloud-based systems etc to maintain effective records, administrative and reporting systems 

• A commitment to travelling to various locations as required 

• Understanding of the issues affecting society and their implications for clients and service provision 

• Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies 

Desirable criteria 

•   Hold a current registration as a DRO intermediary 

• Experience of working within a Citizens Advice charity   

• Experience of working with the public in an advisory capacity  

You will be part of a small energetic and committed team supporting the delivery of Northamptonshire Community Foundation’s philanthropy and income generation ambitions. Working collaboratively with colleagues, you will help grow and steward support from individuals, corporate, charitable and statutory donors, with a lead responsibility for a defined portfolio of relationships and initiatives.

Fundraising and relationship building happen across the charity, and you will manage your own portfolio of donors and partners and work with the Chief Executive and wider team to co-ordinate activity, share insight and maximise opportunities for place based philanthropy in Northamptonshire.

You will need confidence, excellent communication skills and the ability to plan and deliver projects as part of a highly collaborative team. You will be comfortable cultivating, stewarding and sometimes soliciting charitable donations yourself, as well as creating opportunities for the Chief Executive to engage with donors and prospective supporters.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advisor to provide quality advice, information and support to students using the Advice Service, including casework and accompanying students to meetings and hearings. This is an opportunity to work as part of our Advice and Wellbeing department, ensuring students feel supported, informed and striving for positive outcomes whenever possible.

The advisor will provide support by delivering high quality and accurate advice and information to students using the Advice Service. This will include housing, academic, and employment matters, through casework, support and acting as a ‘friend’ for students in UCL committees, panels, hearings or other meetings. The successful candidate will work effectively with Union and UCL teams, including academic and professional services staff in Casework and Student Support and Wellbeing Services. They will also contribute to the production of engaging and useful content to support students needs.

Do you have experience of giving advice or support in a student or other client facing environment? Do you have knowledge of relevant issues in Academic, Housing, Employment or Consumer Advice and Casework? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.

Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85 year history, we are the busiest we have ever been and people need our help. 

Citizens Advice Hammersmith and Fulham (CAHF) operates within a nationally recognised network, delivering a multi-channel service including face-to-face, telephone, and digital channels. CAHF is an award-winning, modern charity and a local Citizens Advice that provides free, independent, confidential, and impartial advice and information through multi-channel services. A team of paid staff and over 80 volunteers deliver generalist and specialist advice, campaigning, community projects and library services. 

About the role 

The Training & Volunteer Coordinator manages the administrative functions of volunteer recruitment, retention, and training, ensuring volunteers have a positive experience. 

Key duties involve leading recruitment (including publicity, processing applications, interviews, and IT onboarding) and maintaining accurate volunteer records for regular reporting to the Training & Development Manager and Senior Management Team. The role also assists the Training & Development Manager in monitoring the training and progression of all staffand volunteers via their learning and development plans. 

What we can offer you: 

We value our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we serve. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including: 

• Pension scheme 

• Healthy work/life balance 

• Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service, pro-rata part-time 

• Access to 24/7 online wellbeing support 

• Learning, development and personal growth opportunities 

Closing Date: 08.00am Tuesday 21st April 2026 

Test & Interview Date: Week beginning 27th April 2026 

We reserve the right to close the applications earlier if suitable candidates are found, so we encourage early applications. 

The Digital Marketing Manager is accountable for the delivery and performance of our website, email, SEO, PPC, paid-social and CRM marketing, ensuring all our digital channels are optimised for both awareness and income generation.

This is a hands-on role which will see you deliver key activity as well as lead a small team in prioritising and evaluating work across digital channels, using data and insight to inform decisions. To spearhead and champion our digital marketing transformation, you’ll need to be a results driven and experienced professional, who thrives in a fast-paced environment. Your skills and passion will see you:
• Develop and implement a comprehensive digital marketing strategy aligned with our income growth objectives.
• Deliver and continually improve how we connect with our audiences, primarily through (but not limited to) strategic use of email, website management, SEO, PPC, paid social and CRM marketing.
• Identify opportunities to maximise online brand awareness, engagement and revenue generation.
• Track, analyse and report on digital performance metrics, owning KPIs for traffic, conversion, income and engagement, as well as providing actionable insights and data to improve and inform digital marketing effectiveness.
• Own website performance by managing content within the CMS, improving user journeys, implementing SEO best practices and using data and analytics to increase visibility, traffic and conversion rates.
• Plan, execute and optimise our paid advertising accounts, including Google Ads and paid social platforms (e.g. Meta), using A/B testing to ensure they are data-driven, cost efficient and deliver ROI and income.
• Lead and deliver email and CRM activity (including building campaigns, managing audiences, segmentation and automation), ensuring data, templates and journeys are optimised for engagement and conversion, using performance and insights to drive improvements.
• Embed a culture of data-driven decision making and bring visibility and transparency to digital marketing activity by regularly reporting impact against objectives, trend spotting as well as using a variety of data and analytics tools to raise the profile and understanding of digital marketing across the charity.
• Work closely with the Data team to ensure digital and data strategies align and data between digital channels is automated, accurate and can be reported on effectively.
• Safeguard the integrity of the charity’s digital presence ensuring it complies with data protection regulations and any other applicable legislation.

 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will be interviewing for this role on 15th May at our Charity Office based in Birmingham City Centre.

Location: Dorset Hub, based in Poole

Salary: Grade 1.2 - £26,227 per annum pro rata

Permanent Contract

Part time – 21 hours per week – working pattern to be agreed with successful candidate

Closing date: Thursday 16th April 2026 at 11.30 pm

We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About the role

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.

You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration.  Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained are all aspects of this interesting, varied and vital role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone who thrives in a fast paced and busy office environment, you have a flexible approach, are adaptable to change and enjoy learning new skills.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team 

Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth, Weymouth and Poole  as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement in all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.

• We prioritise diversity and have an inclusive and open mindset.

CVs without supporting statements will not be considered. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

Join YMCA England & Wales as our next Senior Fundraising Manager (Major Giving) and play a crucial role in transforming the lives of young people. This is your chance to lead a vibrant fundraising initiative that makes a real difference!

About Us:

At YMCA England & Wales, we uplift vulnerable young people by providing them with safe homes, vital life skills, and the support they need to thrive. We’re all about fairness, opportunity, and collective action—join us in making a difference!

Your Role:

As our Senior Fundraising Manager, you’ll develop and execute an ambitious Major Giving strategy, building strong relationships with high-net-worth donors and engaging new prospects. Get ready to innovate with Giving Circles, Development Boards, and more!

What You'll Do:

- Cultivate and grow a portfolio of major donors.

- Host exclusive events and personal meetings to engage and inspire support.

- Create compelling proposals and impact reports that resonate with supporters.

- Collaborate with senior leaders and Trustees to strengthen relationships with philanthropists.

- Bring your strategic mindset to implement YMCA’s Major Giving Strategy.

About You:

You're a motivated and personable fundraising professional with a track record of securing five- and six-figure gifts. Your relationship management skills are top-notch, and you’re passionate about crafting unforgettable donor experiences. 

Why Join Us?

- Be part of a vibrant, growing fundraising team impacting young people's lives.

- Work for a charity that values collaboration and celebrates your contributions.

- Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.

If you’re ready to make a real impact and promote a fun, friendly environment, we’d love to hear from you! Join us and help shape the future of young people across England & Wales!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

St Pauls Advice Centre is a trusted, community-based charity providing free, specialist legal advice to people facing poverty, insecurity and injustice. We work across welfare benefits, debt, and immigration, supporting people to understand and exercise their rights.

We are looking for a skilled and thoughtful Marketing & Communications Officer to help us strengthen how we communicate our work, reach underserved communities, and influence the systems that shape people’s lives.

This is a role for someone who combines creativity with purpose. You will help ensure our communications are clear, accessible and rooted in the realities of the communities we serve.

About the role

Working closely with the Executive Director and Deputy Executive Director, you will lead the coordination of our internal and external communications. You will shape and deliver a strategic communications approach that reflects our values, strengthens our voice, and supports our impact.

Your work will include:

• Acting as a brand guardian, supporting consistent tone of voice and visual identity
• Managing and developing our website and digital platforms, improving accessibility and user experience
• Creating engaging and accessible content for social media, reports and publications
• Producing Annual Reports, Impact Reports and other key outputs
• Designing clear, inclusive information and publicity materials
• Supporting media engagement, including drafting press releases and articles
• Contributing to events, partnerships and fundraising activity

You will also contribute to organisational learning by helping us communicate insight, evidence and impact in ways that are meaningful to communities, partners and funders.

About you

We are looking for someone who:

• Has experience in a communications, marketing or digital role
• Writes clearly and effectively for a range of audiences
• Can translate complex information into accessible, engaging content
• Is confident managing digital platforms and content systems
• Understands the importance of inclusive, community-centred communication
• Brings strong organisational skills and the ability to work independently
• Shares our commitment to equity, dignity and social justice

Experience in the advice, charity or public sector is helpful but not essential.

Why join us

This is an opportunity to play a meaningful role in an organisation working at the intersection of advice, health and justice. You will help ensure people can access the support they need, and that their experiences inform wider change.

We offer:

• Salary: £31,357 pro rata (Actual £12,614.80)
• 14 hours per week (flexible, with some preference for Wednesdays)
• 30 days annual leave plus bank holidays (pro rata)
• Additional 3 days leave between Christmas and New Year
• 5% employer pension contribution
• Flexible and hybrid working options
• A supportive, reflective team culture

Apply

We welcome applications from people with lived experience of the issues our clients face, and from communities underrepresented in the advice sector.

To apply, please complete the personal application form, the competency application form and the equal opportunities monitoring form and email them to us.

Closing date: Monday 27th April, 10:00 am
Interview date: Thursday 7th May

Please note: we do not accept CVs. No agencies.

Location: Bexley SASS / Bexleyheath Central Library (This role includes office working)

Salary: Unqualified: £18,806.40 - £19,629.44 per annum (Based on an FTE salary of £29,385 - £30,671 per annum)

Qualified: £19,629.44 - £21,400.32 per annum (Based on an FTE salary of 30,671 - £33,438 per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Hours: 24 hours per week 

Contract: Fixed Terrm Contract (Until 31st March 2027)

Closing Date: Friday 10th April 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Project Coordinator (Next Steps Domestic Abuse Drop-In Service) at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

As the Project Coordinator for the Next Steps Drop-down Service, you will oversee a team of volunteer mentors who provide ongoing emotional and practical support to women who have experienced domestic abuse, and previously accessed crisis services. Within this service, you will help cultivate a safe, supportive, and compassionate environment where women can rebuild confidence, reduce isolation, and progress in their recovery journey.

This role is rooted in lived experience and/or a deep sense of empathy and understanding, and is delivered through a trauma-informed, strengths-based approach.

About You

We are seeking friendly, reliable, and empathetic individuals who: 

• Are passionate about empowering women and supporting recovery from abuse 

• Are interested in developing skills and gaining insight into advice, support, and advocacy services 

• Can commit to supporting volunteers within an office environment

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.