Advice service manager jobs

This is an exciting opportunity to join the successful Mind in Bexley Recovery College team. The Recovery College was formed by Mind in Bexley in 2014 and our purpose is to develop and deliver programmes of self-management, awareness and information sessions for adults with experience of mental ill-health to promote wellbeing and recovery, for their relatives and friends and for professionals working in the London Borough of Bexley.

As a Recovery College Facilitator, you’ll be a key point of contact within the Recovery College. Your responsibilities will focus around designing, delivering, evaluating, reporting and the continuous development of structured learning programmes for people with mental ill health. You will help shape the ongoing vision and goals of the Recovery College to ensure that future development of the service meets the needs of the people it supports. You will also participate in external forums, workshops and events to promote the work and ethos of Mind in Bexley.
Key Responsibilities

1. Make a positive contribution to the delivery of a thriving, innovative and effective Recovery College.

2. As part of the Recovery College team, deliver both face to face and online courses, workshops and groups according to curriculum requirements.

3. As required, design, deliver and evaluate courses, workshops and groups ensuring co-production at each stage.

4. Ensure effective learning takes place by using evidence based interventions, appropriate teaching methods and learning processes.

5. Demonstrate effectiveness by achieving high levels of student retention, measuring impact, increased involvement of participants and positive individual progress.

6. Contribute to the development of best practice within the service.

7. Undertake client assessments and regularly review individual progress.

8. Support individuals in setting learning goals and participating in workshops, courses and groups to ensure positive learning outcomes.

9. Keep accurate and up to date records of client including attendance, assessments, progress and impact measures.

10. Signpost and refer clients to internal and external services when appropriate.

11. Ensure individual inclusion, accessibility and other needs are met.

12. Provide clients with information and advice on further learning and progression opportunities including volunteering and support into employment

13. Participate in external forums, workshops, meetings and events to promote the work of the Recovery College and Mind in Bexley.

14. Keep up to date on local resources, facilities, training and recovery services.

15. Work effectively with peer facilitators and volunteers.

16. Work in partnership with team members, colleagues, professionals and other services.

17. Participate in induction, training, supervision and continual professional development.

18. See advice and support from line manager when needed.

19. Identify, report and monitor any safeguarding concerns or risk in accordance with the latest local procedures.

20. Adhere to Mind in Bexley and East Kent policies and procedures including (but not limited to) Equality and Diversity, Health and Safety, Confidentiality, Lone Working and Safeguarding.

This is not an exhaustive list, you will be required to undertake any other duties and tasks which may be reasonably required, as discussed with line manager. 

Senior Philanthropy Manager – Macmillan Ventures
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (typically 1 day per week in office, plus travel for external meetings as required)
Salary range: £54,000 - £59,000 

Are you a high‑value fundraiser with a passion for innovation and impact? Do you have experience developing relationships with high-net-worth individuals and philanthropists who want to drive transformational change?

If you’re excited by the potential of venture capital, technology and philanthropy to reshape cancer care, this could be the role for you.

About us 

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

You will play an important role in helping Macmillan harness philanthropy to deliver our mission. Macmillan Ventures is our impact investing programme, backing the most promising technologies in the sector – from precision medicine to AI‑enabled diagnostics – by partnering with some of the most exciting start‑ups in the world to transform cancer care.

In this role, you will build and inspire a community of forward‑thinking philanthropists to provide the capital needed to power this work. You will help shape and grow Macmillan Venture Partners, positioning it as a compelling, high‑impact opportunity for philanthropists who want to combine charitable purpose with an interest in innovation and venture capital.

Working closely with a network of senior volunteers, investment professionals, entrepreneurs and technology pioneers, you will unlock new relationships, grow significant income and strengthen Macmillan’s position as a leader in philanthropic impact investing. This is a highly collaborative role at the intersection of philanthropy, innovation and cancer care.

Key responsibilities:

• Develop new and existing high‑net‑worth relationships in support of Macmillan Ventures.
• Deliver income against an ambitious multi‑million‑pound campaign target over the next five years.
• Steward and cultivate high‑value gifts (£50k to £1m+) from high‑net‑worth individuals with a strong interest in delivering Macmillan’s mission through innovation and venture capital.
• Contribute to shaping our Impact Investing proposition, working closely with the wider Philanthropy and Macmillan Ventures team to create a compelling case for support.
• Inspire and support a network of senior volunteers to expand our reach and grow support, particularly among investment professionals, entrepreneurs and technology pioneers.
• Work closely with the Stewardship and Operations team to drive a data‑led approach to fundraising, including prospect research, pipeline management and impact evaluation.
• Collaborate with Corporate Partnerships colleagues to ensure a joined‑up approach to cultivation and stewardship across the wider division.

About you

You will be an experienced high‑value fundraiser who brings:

• A track record of securing six‑ and seven‑figure donations from high‑net‑worth individuals.
• Experience of working with senior volunteers to grow networks and secure donations.
• Excellent communication and relationship‑management skills, with the confidence to lead relationships with successful, high‑profile donors.
• Experience of working across a large, complex organisation to deliver a great donor experience.
• Experience of using data and insight to drive fundraising activity.
   

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
   

Recruitment process

Application deadline: 23:59 on Wednesday 24th June
Interview dates: Online interviews will be held on the weeks commencing 29th June and 6th July (exact dates TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

About The Role

This is a pivotal leadership role sitting at the heart of one of the most important long-term income streams in the organisation. As Senior Legacy Marketing Manager, you will shape how thousands of supporters connect with us in a meaningful way, turning interest and intent into enduring legacy commitments. This is not just about communications, it’s about building trust, relevance and emotional connection at scale, ensuring every touchpoint reflects the values, purpose and ambition of the organisation.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will lead a high-performing Legacy Marketing team to design and deliver intelligent, insight led supporter journeys that feel personal even at scale. Working closely with colleagues across Legacy Administration, Planning, Acquisition, Brand and wider Fundraising, you will bring coherence to how we engage legacy audiences, ensuring our messaging, experiences and channels work together to maximise impact. This is a role for someone who can see the bigger picture but is equally confident getting into the detail of campaign performance, audience insight and creative execution to continually refine and improve results.

Just as importantly, you will be a confident and collaborative leader who knows how to bring people with them. You will set clear direction, coach and develop your team, and create an environment where ideas, challenge and innovation are encouraged. With responsibility for shaping strategy, influencing senior stakeholders and helping to future proof legacy growth, this role offers the opportunity to make a genuine and lasting difference, both to the organisation’s income and to the experience of every supporter who chooses to leave a legacy.

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

We have an opportunity for a dedicated Case Officer to join our South East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across South East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the South East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        3rd and 6th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

As a Grants and Services Caseworker at our charitable foundation, you will make a huge difference to individuals and families in financial hardship through assessing applications and making welfare grants to insurance people going through challenging times.

You will also provide guidance on areas such as benefits, debt, and employment, and signpost applicants to appropriate support services.

Beyond casework and grant-making, you’ll contribute to exciting wider initiatives at The Insurance Charity – from shaping new, responsive grant programmes for individuals, to building partnerships with external organisations to strengthen our impact and reach.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Shelter shop in Wimbledon. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people.

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset 

Any applications submitted without a supporting statement will not be considered

 

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Information & Advice Officer
Action Disability Kensington & Chelsea (ADKC)
 

Help make a real difference in the lives of disabled people locally

Action Disability Kensington & Chelsea (ADKC) is a local Disabled People’s Organisation committed to removing barriers, promoting independence and ensuring disabled people can access the information, services and opportunities they need to live the lives they choose.

Our work is guided by the social model of disability recognising that people are disabled by barriers in society, not by their impairment. We work alongside disabled people to challenge those barriers and create a more inclusive and accessible community for everyone.

We are looking for an enthusiastic, compassionate and organised Information & Advice Officer to join our friendly and dedicated team ✨

This is an exciting opportunity for someone who is passionate about accessible communication, enjoys supporting people and wants their work to make a genuine difference within the local community.

�� The Role
You will play a key part in delivering ADKC’s Information and Advice service, providing clear, accurate and accessible information to disabled people, their families and professionals across Kensington & Chelsea.

Your work will include:
• Providing high-quality information and advice support
• Producing accessible factsheets, newsletters and website content
• Creating promotional materials and displays
• Supporting people to access local services, opportunities and information
• Contributing to ADKC’s wider work promoting inclusion, choice and independent living

This is a varied and rewarding role where no two days are the same, and where your work will have a direct impact on people’s lives ��

�� About You
We’re looking for someone who has:
• Experience delivering information and advice services
• Excellent written and verbal communication skills
• Experience producing clear, accessible written materials
• Strong organisational skills and attention to detail
• An understanding of disability equality and the social model of disability

Desirable:
• Lived experience of disability
• Experience working in the voluntary, community or disability sector

Most importantly, we are looking for someone who shares our commitment to removing barriers and supporting disabled people to have greater choice, control and independence ��

�� Why Join ADKC?
At ADKC, lived experience, collaboration and community are at the heart of everything we do.

We offer:
• A fully accessible office
• Hybrid working opportunities
• A welcoming and supportive team environment
• Opportunities for learning and professional development
• Meaningful work that makes a real local difference

ADKC is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.

As a Disability Confident employer, we are committed to creating an inclusive recruitment process and supporting disabled applicants throughout the application process. Please let us know if you require any reasonable adjustments.

About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Scope of role
The Head of Debt & Money Advice will oversee the delivery, performance, and development of all debt and money advice services delivered by Toynbee Hall, including debt advice, welfare benefits advice, and financial wellbeing services. This includes services delivered across community settings, prisons, hospitals, and mental health pathways.

The postholder will act as Toynbee Hall’s senior technical lead across financial advice, responsible for:

• Ensuring consistent technical standards across debt and welfare benefits advice
• Providing expert guidance on complex, high-risk, or escalated cases, including creditor challenges and complaints
• Supporting Advice Managers and Technical Supervisors in decision-making and case resolution

Key Responsibilities

• Provide strategic and operational leadership across Toynbee Hall’s integrated financial advice services, ensuring alignment between debt advice, welfare benefits advice, and financial wellbeing provision
• Lead and support Advice Managers, fostering collaboration, accountability, and professional development across multiple delivery areas
• Ensure all services meet FCA regulatory requirements and funder standards, maintaining high levels of technical quality and consistency across programmes
• Act as the senior escalation point for complex casework, creditor challenges, complaints, and high-risk decisions
• Lead on relationships with key funders, regulators, and system partners, including MaPS, Ministry of Justice, HMPPS, Insolvency Service, Macmillan, NHS Trusts, and delivery partners such as We Are Group
• Work collaboratively with the Head of Partnerships to ensure consistency of delivery, standards, and performance across partner organisations
• Work with the Head of Impact & Data to analyse service performance data and implement continuous improvement actions based on insight and learning
• Work with the Research & Policy team to contribute to policy development, service design, and innovation across financial advice services
• Represent Toynbee Hall in regional and national forums, working groups, and partnerships
• Ensure compliance with safeguarding, data protection, and equality legislation

Person Specification
The successful candidate will demonstrate:

Essential Criteria
Professional Experience and Expertise

• Significant experience (minimum 5 years) delivering and overseeing complex debt advice casework
• Strong working knowledge of welfare benefits advice and its integration with debt advice and financial wellbeing support
• Substantial experience in a senior leadership role within an advice service, managing multi-site or multi-programme delivery
• Strong understanding of FCA regulatory requirements, MaPS quality frameworks, and relevant legislation
• Experience of working within specialist delivery environments, such as criminal justice, health, or mental health settings

Stakeholder and Partnership Management

• Proven experience of leading relationships with, and reporting to, funders, regulators, and external stakeholders
• Experience working with organisations such as MaPS, Ministry of Justice, HMPPS, Insolvency Service, NHS partners, or equivalent

Strategic and Operational Skills

• Strong experience in service planning, performance management, and resource allocation within complex services
• Strong understanding of customer access models, including triage and referral pathways
• Technical Knowledge and Accreditation
• Level 4 accreditation in debt advice (e.g. CertMAP) or equivalent
• Up-to-date and in-depth knowledge of debt advice legislation, regulation, and best practice
• Strong working knowledge of welfare benefits advice at a specialist level, including experience of complex casework and the application of relevant legislation and guidance (e.g. CPAG Welfare Benefits Handbook)
• Understanding of the interaction between debt, welfare benefits, and income maximisation in supporting clients with complex financial needs

Communication and Leadership

• Excellent leadership and interpersonal skills, with the ability to influence and engage at all levels
• Strong written and verbal communication skills, including report writing and presenting to senior stakeholders

Personal Attributes

• High level of professionalism, integrity, and accountability
• Strong commitment to equality, diversity, and inclusion

Commitment

• Strong alignment with Toynbee Hall’s mission, strategy, and values
• Commitment to safeguarding, professional development, and continuous learning

Desirable Criteria

• Experience working within or alongside the Money and Pensions Service (MaPS) framework
• Experience of working within criminal justice, health, or mental health service environments
• Experience contributing to policy development or influencing systemic change

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave
• After 3 years: +1 additional day
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
• Perk Box
• Life Insurance

Please refer to the attached job description for more details.

South London

Our Vacancy

Advice & Wellbeing Specialist - Make a real difference every day

We’re looking for an Advice & Wellbeing Specialist to provide high-quality, holistic support to residents, helping them sustain tenancies and improve their wellbeing.  You will need to feel confident and comfortable visiting residents in their homes, with one day per week based in an office.

Your typical day could start by working with residents in their homes and neighbourhoods to understand their immediate needs. Later, you might deliver advice and wellbeing support in a community wellbeing hub before engaging with external stakeholders to build a strong network of support for our residents.

As an Advice & Wellbeing Specialist, you’ll deliver proactive and trauma-informed support tailored to residents’ needs. You’ll work closely with them to understand wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You’ll empower residents through positive engagement, helping them develop skills and resilience to lead independent and fulfilled lives.

Your key responsibilities

You’ll deliver personalised, trauma-informed advice and wellbeing support in the community, taking a holistic approach to tenancy, health, and social needs. You’ll manage safeguarding cases with care, build strong relationships with internal teams like Neighbourhood Managers, Financial Inclusion, and Repairs, and collaborate with external partners such as local authorities, mental health services, and advice agencies. Alongside this, you’ll support wellbeing hubs and community events, keep accurate records, manage cases effectively, and use CRM systems to track and report outcomes.

About you

• Experience delivering a range of advice and wellbeing advocacy in outreach, face-to-face settings.
• Extensive experience managing a large and varied caseload.
• Highly organised, able to prioritise effectively.
• Self-motivated, resilient, with a successful track record of engaging and supporting people in vulnerable and complex circumstances.
• Backgrounds may include: social services, family support, drug & alcohol services, Citizens Advice, homelessness charities.
• Awareness of the client group and ability to work empathetically.
• Confident using IT systems and collaborating with partners.
• Excellent written and verbal communication skills.
• Ability to travel across London (licence helpful but not essential).
• Qualifications in advice, wellbeing, or related fields (e.g., counselling, coaching, welfare rights).
• Committed to our values: Be kind, Do the right thing, Keep our promises, Get things done, Do the right thing, Celebrate Diversity. 

Why join us?

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Closing Date: 19 June 2026

Interviews/assessment will be held in person on the 1 July at our offices in Waterloo.  

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require an Enhanced DBS check.
• Travel will mainly be across South London using public or own transport.

If you’re a proactive, values-led professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. You’ll need experience delivering advice and wellbeing support in outreach settings, managing complex caseloads, and working confidently with partners.

Strong communication skills, resilience, and the ability to support vulnerable people are essential, along with a commitment to our values.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Advice & Wellbeing Specialist role.

Position

This is an exciting opportunity for a driven and experienced face-to-face fundraising Manager with Festivals and Events experience who thrives in fast-paced environments and is passionate about both performance and purpose. You’ll lead, coach and inspire teams on the ground at some of the UK’s most vibrant festivals and events, while also playing a key role in shaping the future of our F2F programme—contributing ideas, improving ways of working, and driving innovation across delivery, training and operations. Ideal candidates will combine strong operational and people management skills with resilience, adaptability and a commitment to high standards of safeguarding and supporter engagement. In return, you’ll join a globally respected humanitarian organisation, directly connect the public with MSF’s life-saving work, and have the opportunity to influence and grow a programme that is central to our income and impact.

Hours: Full-Time (37.5 hours per week) This role is not limited to Monday–Friday and will require regular weekend work. Variable days over festival season including overnights and weekends

Duration: Fixed term - 12 months

Location: London - hybrid, and on-site at festivals across the UK

Salary: £41,902.62 - £51,214.32 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

Manage the on-site delivery of MSF UK’s Face-to-Face (F2F) fundraising activity across Festivals and Events, ensuring high-performing, safe and professional fundraising operations that maximise income and public engagement.

Provide day-to-day management and development of Team Leaders, Fundraisers and Coordinator-level roles, driving performance through coaching, monitoring and clear accountability against targets.

Coordinate and deliver on-site operational and logistics activity across up to 60 festivals and events annually, working in close partnership with the Logistics Manager, who is responsible for logistics planning and infrastructure.

Act as the most senior on-site representative for MSF, ensuring all festival and event activity runs smoothly, maintaining strong relationships with event organisers, suppliers and stakeholders, and ensuring a high-quality, self-sufficient operational presence.

Work closely with the F2F Programme Lead and wider F2F management team to deliver the Festivals and Events plan, contribute to programme development and support the ongoing growth of the events portfolio.

Support the recruitment, onboarding and effective deployment of F2F agency workers and MSF UK staff, ensuring teams are equipped to deliver high-quality fundraising and meet performance expectations.

Take responsibility for on-site operational planning, including rota management and oversight of timesheet accuracy, ensuring effective resource allocation across activity.

Ensure all team activity adheres to MSF’s standards for behaviour, safeguarding, safety and compliance, creating a positive and professional working environment.

Outside of festival periods, take responsibility for the delivery of Private Sites activity, maintaining the same standards of leadership, performance and target achievement. The role is accountable for delivering annual Festivals and Events income targets and contributes to the overall success of the Face-to-Face programme.

Are you a passionate, bilingual community leader ready to make a real difference in the lives of Latin Americans and other migrant communities in the UK?

At Latin American House (LAH), culture is not just what we do, it is who we are. This is a rare opportunity to shape and lead a vibrant and innovative programme that puts community voices, creativity, and cultural pride at its heart.

About us

LAH is a community-led charity driven by and for Latin Americans in the UK. For decades, we have been supporting Latin American and other Spanish and Portuguese-speaking migrants, championing their rights, wellbeing, and inclusion. We are a small, close-knit team with big ambitions, and everything we do is rooted in the lived experiences of the communities we serve. Our work takes place across London and at our community centre in Kilburn, North West London.

About the role

This is an exciting new post that will give you the space and support to grow our Communities & Culture offer, from cultural festivals and participatory arts to community gatherings and creative workshops. You will work alongside artists, community groups, and partners to build something truly meaningful, while also playing a key role in LAH's wider organisational development.

What we are looking for

You will be bilingual in Spanish and English, with a strong understanding of the experiences, challenges and strengths of Latin American communities in the UK. You will bring experience of leading community or cultural projects or intiiatives, a collaborative spirit, and a genuine commitment to social inclusion and equity.

What we offer

In return, we offer a supportive and flexible working environment, a generous annual leave entitlement of 34 days pro rata, NCVO programme management training and deelopment opportunities in safeguarding and fundraising, and employer pension contributions through NEST.

If you have strong organisational, communication, and relationship-building skills, alongside a passion for community development and cultural participation, we would love to hear from you!

We are particularly encouraging applications from people with lived experience of migration, and welcome applications from racialised, disabled, working class and LGBTQ+ backgrounds. 

YMCA DownsLink Group (YMCA DLG) is the leading charity supporting children and young people across Sussex and Surrey through safe homes, mental health support and trusted advice. Following a significant period of organisational stabilisation and transformation, we are now entering an ambitious new phase focused on growth, influence and deepening our impact.

We are seeking an experienced and values-led Director of Mental Health and Advice to join our Executive Team and lead our counselling and specialist support and advice services for children and young people. This is a strategically important leadership role with responsibility for community and schools counselling, specialist youth advice and sexual exploitation services, safeguarding, service quality and contract growth across a complex and evolving operational landscape.

You will bring visible leadership across services, strengthen partnerships with commissioners and local authorities, and help shape the future of mental health and advice support for children and young people across the region. Alongside this, you will help lead the organisation as a whole, contributing to long-term sustainability, growth and strategic direction.

This appointment forms part of a wider strengthening of YMCA DLG’s Executive Team, alongside the recruitment of a second Director role, as the organisation enters its next phase of growth and impact. This is an opportunity to join an ambitious organisation at a pivotal moment and help shape what comes next.

Peridot Partners are supporting us with the recruitment of this role. When you click 'Redirect to Recruiter' you will be redirected to the full job advert and how to apply on the Peridot Partners website.

Closing date: 9 am Tuesday 30th June

Barnardo's is seeking a skilled and ambitious Children's Services Manager to lead a diverse and high-impact portfolio of services across the Midlands.

This is a unique opportunity to oversee a broad range of provision supporting children, young people and families with varying and often complex needs. The postholder will lead services including Warwickshire BASE, which provides targeted support to improve emotional wellbeing, resilience and engagement with education; the Household Support Fund, delivering practical support to families experiencing financial hardship; Pathway to Potential, offering early help and targeted interventions to strengthen family resilience and relationships; and Wolverhampton Power 2, supporting children and young people to develop confidence, emotional wellbeing and life skills.

In addition, the role includes oversight of Dudley Advocacy, which ensures children and young people's voices are heard through independent advocacy, as well as Sandwell SENDIASS and Warwickshire SENDIASS, both of which provide impartial information, advice and support to children, young people and families navigating special educational needs and disabilities (SEND) systems.

This varied portfolio spans early help, targeted support, SEND services, advocacy and community-based provision. It requires a confident and adaptive leader able to operate across different service models, funding streams and local authority areas.

Key responsibilities include:

• Providing strategic and operational leadership across a multi-service, multi-area portfolio
• Ensuring high standards of safeguarding, quality, and performance across all services
• Leading and developing multidisciplinary teams delivering a range of interventions and support
• Overseeing service contracts, budgets and compliance within differing commissioning frameworks
• Building strong partnerships with local authorities and key stakeholders across Warwickshire, Wolverhampton, Dudley and Sandwell
• Driving service development, innovation and continuous improvement
• Ensuring the voices of children, young people and families shape delivery and design

About you:

• Significant experience managing diverse children's services, ideally across multiple local authority areas
• Strong leadership capability with experience of leading managers and dispersed teams
• Knowledge of SEND, advocacy, early help and family support services
• Experience of working in complex, multi-agency environments and managing external partnerships
• A track record of delivering against performance, quality and contractual requirements
• A passion for improving outcomes for children and tackling inequality

This is an exciting opportunity to lead a complex and rewarding portfolio, making a meaningful difference to children and families across multiple communities.

The role requires a flexible and responsive approach to working across a wide geographical area, with regular travel to services and partner locations to maintain visibility, build relationships and support teams. At the same time, the postholder will be expected to work in an agile way, using virtual platforms effectively to lead, manage and collaborate across dispersed services. This balance of physical presence and remote working is key to ensuring strong leadership, consistent oversight and accessible support for staff, while maintaining efficiency and responsiveness across the portfolio.

For more information about the service porfolio, please refer to the additional information sheet. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible