Advice Services Manager Jobs in London, Greater London

Company Description

We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges. We want to make sure that impact is positive. At ShareAction we work with investors, policymakers and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.

Team

ShareAction’s Banking Standards team seeks to work with stakeholders such as banks, investors, and NGOs to make sure the banking industry take responsibility for their impact on people and planet. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or their fossil fuel policies – and we are gradually expanding our campaigning, research, and engagement work to other sustainability themes and banking regulation.

Position

What you’ll do (key responsibilities)

The research arm of the Banking Standards team ensures that ShareAction’s banking campaign is based on sound analyses and facts. Our Research Managers are responsible for analysing banks’ position on climate change, related industry standards, and market developments. Based on in-depth assessments, they formulate recommendations to strengthen banks’ commitments and inform engagement by investors and other stakeholders. Insights and recommendations are typically grounded in the following types of research:

• Investor briefings and short research notes reviewing climate-related commitments made by individual banks, either on a specific area of their climate strategy (e.g. in response to a new commitment) or across their climate strategy (e.g. to support a shareholder resolution or voting recommendation).
• Thematic reports and internal position papers reviewing how the European banking sector aims to address a specific issue and/or the relevant standards banks relies on (e.g. to inform engagement on new areas of work like green finance or refine existing campaign asks like fossil fuel policies).
• Banking surveys ranking European banks on their approach to climate change across are a range of themes (e.g. governance, climate targets, sector policies), in collaboration with the Financial Sector Research team.

The Research Manager is responsible for tracking banks’ commitments on an ongoing basis and ensure this information feeds into all types of research in a consistent and timely manner. This role closely collaborates with campaigners and support engagement efforts with research insights. They also lead on certain investor briefings, research notes, and thematic research under the supervision of the Senior Research Manager.

Specifically, the Research Manager leads on the following areas of work:

• Monitoring banks’ climate-related commitments on an ongoing basis and reflecting new commitments and updates in an internal database (‘banking tracker’) in a consistent and timely manner, enabling accurate and efficient uses across various research and campaigning activities. For example, the banking tracker will help streamline the pre-filling of banks’ individual questionnaires for the banks survey.
• Producing thematic research to inform ShareAction’s position and recommendations on climate-related issues. Initially, the Research Manager will conduct research on topics included in the banking survey but not covered by existing thematic reports (e.g. governance). This research will directly inform the development of the next banking survey questionnaire.
• Drafting investor briefings and similar research materials in close collaboration with campaigners to support engagement with focus banks, members of our investor coalitions, and journalists, amongst others.
• Presenting research to banks and other stakeholders including investors in meetings or webinars.
• Drafting responses to external consultations and taking ownership of consultations in specific areas of expertise.
• This role will be possibly required to line-manage and mentor one Senior Research Officer, addressing development needs and fostering their professional growth.

The Research Manager will also support other areas of work in the banking team, including:

• Delivering the banking survey (feeding into the research questionnaire, collecting data, and inputting into specific sections of the report
• Filing shareholder resolutions
• Drafting investor letters and AGM questions
• Among other operational needs (e.g. note taking during meetings)

The Research Manager will initially be contracted on a 12-month fixed term contract. We are aiming to make this position permanent; however, this is contingent on securing longer term funding for the role by the end of the 12-month period.

Requirements

What you’ll bring to the team

Essential

• Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues.
• In-depth understanding of climate change issues, particularly as they relate to financial institutions and preferably the banking sector.
• Excellent project management skills, with the ability to autonomously manage research projects, allocate tasks, and prioritise multiple competing priorities to meet deadlines.
• Excellent analytical skills, with the ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings.
• Proficiency in Microsoft Office and ability to leverage Excel to produce research insights and/or manage data.
• Strong verbal and written communications skills, with the ability to convey complex information to a wide variety of audiences and build productive working relationships.
• Team player who actively seeks opportunities to support colleagues and is willing to support other areas of work when needed.

Desirable

• Experience in managing or mentoring more junior members of staff.
• Good understanding of how private commercial banks operate and what products & services their offer to corporate and retail clients.
• Knowledge of data management software or programming languages (e.g., SQL, Python)
• Knowledge of Scrum or Agile working methods.

What we will do for you

Working with ShareAction will offer you the opportunity to achieve significant personal impact in one of the most respected and exciting organisations in the responsible investment space.

ShareAction seeks to offer all its employees an exceptional working experience with opportunities to develop existing and new skills, applying them in ways that help change the world for the better. You will be challenged but also supported very actively to succeed within a friendly, high performing and highly motivated team.

• You will be part of a team that has had demonstrable impact on the climate strategies and sustainability commitments of large European banks.
• You will benefit from a highly supportive work environment, with a focus on equality, employee wellbeing and mental health.
• You will have access to a flexible office space in central London and regular social events with colleagues. As a team, we generally meet in the office every Tuesday. We would be keen for the successful applicant to join us at least twice a month if they are based outside of London.
• You will have access to internal and external training opportunities, from formal training courses to informal ‘lunch & learn’ sessions with visiting speakers. We will also provide you with any training you may need to use our systems.
• We have yearly objective setting to ensure that you are receiving the support you require.
• All our roles are subject to a settling in period which will give you very supportive start to your journey with us.

Other information

Contract type: 12-month Fixed Term

Who it reports to: Senior Research Manager

Salary: £41,460 - £44,694 + 8% pension contribution

(We normally offer a starting salary at the start of the range)

Deadline for applications: 9am on Monday 24 June

Interview dates: There will be two rounds of interviews. The first round will take place online from 1-5 July 2024 and the second will take place from 15 to 17 July. Any offer is subject to funding being secured.

ShareAction values and respects all differences in people (seen and unseen) and welcome applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100 per cent sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application questions to tell us about your experience and what you hope to bring to this role.

We also actively encourage staff to consider flexible working arrangements, recognising that a better work-life balance can improve employee motivation, performance and productivity, and reduce stress. Therefore we want to support our employees to achieve a better balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning and other interests. We are committed to agreeing any flexible working arrangements, provided that the needs and objectives of both the organisation and the employee can be met. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking (As at May 2024, just 35% of us work 'standard' full time hours of 5 7-hour days).

Please note that as part of the induction process, you will be expected to attend the London office in person during your first week in post, to cover items including Health & Safety, IT set-up, Office Orientation and Team member introductions.

ShareAction’s London office is based in vibrant Aldgate and a short walk from Aldgate East underground. Remote working will remain the norm for many ShareAction staff, with office space available as described in London for those who wish to use it.

Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions, we are unable to hire anyone that isn’t already living in the UK. Due to our size, we are unable to sponsor visas.

Please be aware that when shortlisting we are looking for a sense of a candidate's unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

Funding and Programmes Manager
AdviceUK
Home-based with regular travel and meetings in London
Permanent
Full time with part time options considered (3 days/21 hours, 4 days/28 hours, job share)
£30,961 - £32,528 plus Regional Weighting (up to £4,454 in London)
Benefits including 20 days of annual leave, increasing by a day each year (to a maximum of 25 days), 3 days leave between Christmas and New Year, home working allowance, 6% pension, 2 days volunteering, season ticket and bicycle loan

Charity People are delighted to be supporting AdviceUK, a small charity which improves the lives of people in need of advice through support to its members, to recruit a Funding and Programmes Manager.

AdviceUK makes a big impact. Its stakeholder, policy and advocacy work is across devolved nations as well as the UK. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 AdviceUK members and 1.7m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems.

This is an exciting time to join AdviceUK's growing team as they launch a new three-year strategy. The organisation will be making a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need.

The Funding and Programmes Manager will support members and the wider advice sector to access and secure grant and other funding directly with the purpose of sustaining advice services. The post holder will nurture positive relationships with funders and administer grant-funded programmes on behalf of funders ensuring programmes are supportive of the needs members and the communities they serve.

Key responsibilities

• Funder Relationship-Building: Foster and maintain relationships with grant-makers and other funders to make funding available to members and advice services, share insights to shape future funding, and develop new funder relationships that create income for AdviceUK and its members.
• Programmes and Project Management: Oversee the delivery of multiple projects, coordinate involvement of staff and external partners, ensure compliance with funder requirements, and maintain effective governance, risk management and monitoring.
• Project and Programme Development: Identify funding opportunities, develop funding bids and proposals, lead tenders for contracts, ensuring these new projects integrate with AdviceUK's strategic objectives.
• Data and Evidence Management: Evaluate projects to share best practices, conduct research and data analysis, support performance reporting, and ensure accurate and timely data entry.

The Funding and Programmes Manager will have at least 2 years' experience managing multiple time-limited projects and programmes in a similar role, and an understanding of the social welfare advice sector, the issues faced by advice providers and the communities they serve. The successful candidate will have experience of setting up and maintaining effective processes to monitor projects/programmes deliver funder requirements and agreed objectives, and experience of programme monitoring and evaluation. You will have experience of working with funders to support the development of their funding strategy and programmes, building successful bids for project/programme funding, and assessing and applying for government funding, contract and tenders at national and local level.

You will have the ability to build strong working relationships with peers, managers, members, partners and funders, with strong analytical, decision-making and organisational skills. You will be able to communicate clearly and concisely to a range of audiences. You will be able to use online reporting tools and CRMs and embrace new technologies and ways of working.

This is a home-based role. You will need to regularly attend meetings and events in London. There will be 4 all staff meetings a year, three in London and one outside of London. There may be out of hours work for which TOIL is granted.

How to apply

The application process is CV and Supporting Statement. For more information and for the full Job Pack, please send a copy of your CV to Jen D'Souza at Charity People as the first step. The closing date is 9am on Friday 28 June. Interviews will take place Monday 8 July in person in London. Travel costs will be reimbursed.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We're looking for an inspirational person to join us as an Assistant Shop Manager in our Shelter shop in Hampstead Heath. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Supporter Care Manager

Reporting to: Director of Fundraising

Hours of work: 37.5 hours per week

Salary: £35,000 per annum

Closing Date: 28 June 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team. 

The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.  

The successful candidate will be expected to:

• Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
• Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
• Ensure that the best donor experience and journey is in place across all income lines.
• Work closely with the Database Manager to identify and implement process improvements and where possible system automations. 
• Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
• Provide timely and accurate reporting to the Director of Fundraising.
• Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Work in a hybrid model of some days in the office and others from home.

Required experience, knowledge, skills and characteristics:

• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting. 
• Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
• Experience of managing a team to deliver excellent supporter or customer care. 
• Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
• Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
• Strong organisation and evaluation skills and ability to prioritise workflow and resources.
• Desire to exceed expectations and deliver the best supporter experience and journey.

Desired experience, knowledge, skills and characteristics:

• Experience of training and mentoring others to ensure the best donor experience.
• Automation of imports from various fundraising platforms.
• Experience of mapping donor journey and fundraising logistics processes.
• An understanding of Direct Mail processes and logistics.
• A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.

Company benefits

• Annual leave 25 days plus bank holidays
• Non-contributory life assurance scheme
• Standard Life pension scheme with Company contributions starting at 3%
• Employee Assistance Programme - offering free 24/7 support & counselling and advice

Job Title: Institutional Funding Manager
Company: Self Help Africa
Team: Programme Funding
Location: Remote - home based (UK or Ireland) with occasional travel to London/Dublin/country offices. 
Contract Type: Permanent
Hours: Full time 37.5 hours per week Monday - Friday
Reports to: Interim Head of Programme Funding
Salary: £36,000-39,000 annual salary, depending on experience

Organisation overview:

Self Help Africa is an international NGO dedicated to the vision of Sustainable livelihoods and healthy lives for all in a changing climate. Headquartered in Ireland, with offices in the UK, the US, Brazil, Bangladesh, Burkina Faso, Ethiopia, the Gambia, the Democratic Republic of Congo, Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Uganda, Senegal, and Zambia. SHA creates scalable and sustainable solutions to eradicating long-term poverty through knowledge transfer, investment, and market linkages.

SHA is currently implementing a portfolio of approximately 80 projects in 16 countries, funded by a variety of institutional and private donors including the European Union, Irish Aid and USAID.

Job Purpose:

The Institutional Funding Manager will play an important role in SHA’s institutional income generation activities. Working closely with assigned country teams, the post-holder will support pipeline development, lead the development and writing of high-quality bids, donor engagement, and positioning for contract and grant opportunities. Excellent written and verbal communication skills are critical for this role.

French and/or Portuguese language skills are desirable. 

The role is open to candidates with the right to work in the UK or Ireland.

You may see similar roles advertised as: Proposal/Bid Writer/Manager, Fundraiser, Resource Mobilisation Lead, Strategic Relationship Manager/ Business Development Manager, Programme Funding Manager.

Key Responsibilities:

Proposal development

• Identify, research and advise on new funding opportunities.
• Coordinate proposal development for assigned countries/donors and cross-organisational teams to respond to funding opportunities.
• Contribute to meeting departmental financial and non-financial (volume and quality of proposals) targets.
• Develop and oversee proposal development timetable; coordinate inputs; write and edit content; provide quality assurance on fit with donor priorities; ensure compliance with internal review and approval procedures; ensure timely submission; and follow up with donors for feedback.
• Facilitate proposal consultation meetings, prepare summary presentations and develop meeting notes.
• Work closely with colleagues in the Programmes Department, who lead project design, to contribute to the assessment, research and design of projects for specific donor funding opportunities.
• Lead tracking of funding opportunities including monitoring funding databases, liaising with donor staff and colleagues on progress of applications or potential funding opportunities.
• Work closely with Programmes Department colleagues to support and/or lead contract negotiation with institutional donors.

Donor Strategy Alignment, Engagement and Relationship Management

• Support donor strategy to maximise relationships and funding from donors through: meeting donors and cultivating contacts; creating and maintaining strategic account plans; liaising with colleagues across the organisation to coordinate donor meetings and briefings; and writing capacity statements/quality statements for specific donors. 
• Maintain up-to-date information on donor priorities, strategies, regulations and activities pertaining to SHA’s strategic plan.
• Ensure relevant staff including senior management and Country Directors are briefed on donor activities, through the preparation of briefing notes and maintaining up-to-date information on our management information system.
• Provide advice to Programme Department colleagues on donor policies and priorities, in order to support overall donor strategies.
• Maintain and report on donor relationship and income pipelines on a periodic basis. 
• Manage relationships with assigned funders to build effective long-term partnerships.

Programme Funding Team and Miscellaneous

• Work with colleagues within the Programme Funding Team, and across the organisation, to improve the standard of proposal and report writing and donor relationships, and ensure funding opportunities and contracts are managed according to donor requirements.
• Coordinate the timely review of grant agreements to signature
• Add and maintain opportunities, donor records, files and time records in the organisation’s management information system.
• Provide capacity development and training in programme funding and bid writing to colleagues.
• Contribute to Programme Funding Team reporting.
• Represent the organisation in donor funding-related groups and networks.
• Keep up-to-date on relevant areas of the development sector.

Key Relationships:

Internal

• Interim Head of Programme Funding (Line Manager)
• Business Development Manager (Institutional Funding) x 1, Programme Manager x 1, and Trust and Foundations Coordinator (Colleagues)
• Global Programmes Department staff (Colleagues)
• Country Directors and Heads of Programmes (Liaison)
• Global and Country Office Finance & Admin staff (Liaison)

External

• Donor staff
• Partners (NGOs, private sector, academic institutions)

Knowledge, Experience & other Requirements

Essential

• Minimum of three years’ experience in roles which included programme funding.
• Excellent written skills, and the ability to creatively turn complex project and/or organisational information into compelling proposals.
• Evidence of success in developing proposals and securing funding from institutional donors (e.g. USAID, EU, GIZ, UN, FCDO).
• Ability to form good working relationships and to coordinate with colleagues across the organisation and with partners in multiple locations.
• Administrative skills such organising and maintaining records, files, and databases
• Experience of building and maintaining excellent relationships with institutional donors and partners.
• Self-motivated, proactive and driven individual, with experience of managing and prioritising own workload, meeting tight deadlines and working under pressure.
• Strong and creative oral presentation skills and experience.
• Strong numeracy and analytical ability, with ability to understand complex budgets and an eye for detail.
• Ability and willingness to travel when required

Desirable

• Ability to speak/understand French or Portuguese and to write funding proposals in French/Portuguese.
• Experience and/or knowledge of agricultural development.
• Experience in coordinating, review and negotiate grant agreements with donors.

How to apply:

To apply for this role, please upload your completed application form (available to download from our website), CV and cover letter via the careers page on our website.

Only applications submitted via our website will be considered for this role.

Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Specific roles may require Police/DBS/Garda vetting.

Self Help Africa strives to be an Equal Opportunities Employer.

Position Overview: As the Head of Alumni Relations, you will play a crucial role in building and maintaining strong connections with our alumni network. Your primary responsibility will be to implement and oversee the management of our university ambassadors, ensuring they effectively represent and promote our organisation's mission and values within their respective institutions. Additionally, you will chair the alumni advisory board, a committee developed to grow the alumni community and act as a sounding board feeding back into the organisation's strategy.

Key Responsibilities:

Ambassador Program Management: Develop and implement strategies to recruit, train, and support university ambassadors. Provide ongoing guidance and mentorship to ambassadors, ensuring they understand their roles and responsibilities. Monitor ambassador performance and provide feedback to optimise their effectiveness.

Relationship Building: Collaborate with university administrators and career services to maximise our presence on campus, developing new pipelines for future delegate recruitment.

Alumni Advisory Board Management:Recruit, onboard, and engage members for the Alumni advisory board. Facilitate board meetings, set agendas, and ensure effective communication and collaboration among board members. Seek input and guidance from the board on alumni engagement strategies and initiatives.

Alumni Development: Organise CPD opportunities for alumni, including seminars, webinars, and skill-building workshops. Coordinate social get-togethers and informal networking events to facilitate connections and foster community among alumni..

Qualifications:

• Proven experience in alumni relations, event management, or related fields.

• Strong leadership skills with the ability to motivate and inspire others.

• Excellent communication and interpersonal skills.

• Demonstrated ability to build and maintain relationships with diverse groups of stakeholders.

• Strategic thinker with the ability to develop and execute innovative engagement initiatives.

• Detail-oriented with strong organisational and project management abilities.

• Ability to work independently and remotely while maintaining a high level of productivity and motivation.

• Familiarity with social mobility issues and a passion for making a positive impact on individuals' lives.

• Good networking skills.

Characteristics of a Successful Candidate:

A successful candidate for this role will possess a genuine passion for alumni engagement and a commitment to supporting the professional development and success of alumni. They will demonstrate a collaborative spirit, strategic thinking, adaptability, resilience, empathetic communication, results-driven mindset, innovative problem-solving skills, and a commitment to ethical and professional conduct.

The Aleto Foundation is an equal opportunity organisation. We value diversity and encourage applicants from all backgrounds to apply. Shortlisted candidates will be contacted for an interview.

Note: Only successful applicants will be contacted. We appreciate your understanding in this matter.

Thank you for considering joining The Aleto Foundation and contributing to our mission of empowering young leaders and fostering social mobility.

We're looking for an inspirational person to join us as a Mobile Assistant Shop Manager in our South London Shops. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues

Salary (pro rata for part time): £33,000 per annum

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Monday 24th June 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities. 

We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need.  If you have at least one year’s experience as a debt adviser, passionate about supporting individuals and families in need, and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework.  You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

Main duties and responsibilities

• Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework

• Commit to complete ongoing training/development as requested by the charity

• Provide generalist advice in benefits, income maximisation and housing as required

• Complete Debt Relief Orders on behalf of clients

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. 

• Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhere and office procedures followed

• Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work.  We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) – Essential

• Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential

• Ability and willingness to comply with Citizens Advice quality standards

• Experience of using client management databases (we use Casebook) - Desirable

• Ability to prioritise work, meet deadlines and manage caseload - Essential

• IT competency and experience - Essential

• Ability and willingness to work as a team - Essential

• Understanding of and commitment to the aims and principles of Citizens Advice service - Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Monday 24th June 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Are you an inspirational leader who cares about empowering the voice of students and delivering genuinely impactful change?

Do you like working in fun, dynamic and varied roles in which no two days are the same, and that possess significant development and growth opportunities?

If so, then you’re in the right place, and the Student Voice Manager role might well be the position for you!

Armed with a bold and ambitious new strategy, there couldn’t be a more exciting time to join our organisation.

LSESU is seeking to set the global standard for what it means to be a world class students’ union, and this role sits right at the heart of that lofty ambition.

With a renewed, strategic focus on policy, this position will play a leading role in establishing a policy function that will enable us to be the definitive and credible home of student voice at LSE. A function which will become even more important when we enter the second stage of the strategy in 2026, when student voice will become the central strategic focus of the organisation.

Sitting within the broader Student Voice Department (alongside the Advice Team), you would lead a friendly, talented team of four permanent Student Voice Coordinators (SVCs) who together account for all of the Union’s policy, democratic, representation and campaigning work, alongside a part-time member of student staff.

Variety is hard-wired into the role. In addition to overseeing policy and research output, you would be responsible for leading a democratic and governance structure that is so innovative it is currently the source of an international academic study. Accountabilities here would include delivery of our biannual student elections and sector-leading Student Panels.

You would also be responsible for leading on how we support our elected student representatives and campaign groups; and for the Union’s academic representation work.

Given the breadth of work undertaken within the team, expect there to be plenty of opportunities to grow, develop and pick up new skills outside of the main responsibilities of the role.

Who are we looking for?

This role is fast-paced and so you’ll need exceptional organisation and planning skills, with the ability to juggle multiple priorities at once in a calm, effective manner.

The team you will be managing cuts across several areas and contains five people. We’re therefore looking for a confident leader with line management experience who is able to inspire, motivate and develop a talented and ambitious team to reach their full potential.

You will be a kind, supportive leader who cares about the people in their charge, but who also has high standards and that is able to performance manage when needed to ensure the team meets expected standards and delivers expected results.

We are looking for someone with exceptional written and verbal communication skills; an ability to interpret complex information and present it in a concise and accessible manner; and with experience of delivering high quality research and policy output.

With responsibility for leading on several projects, both within the team and cross-organisationally, prior project management experience and knowledge will be important, as will the ability to liaise with stakeholders at all levels.

Knowledge or prior experience within Higher Education or the student movement would certainly be an advantage, but is not essential and we very much welcome applications from those outside students’ unions who have transferrable skills and a who possess a willingness to learn.

We want to be the best, and for that we want to recruit the best. If you share our ambition and want to join a fun, supportive team seeking to set the benchmark for excellence in the sector, we would love to hear from you.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.

Benefits and Perks

In return for your passion and experience we offer:

● 25 days holidays per year

● Additional closure periods at Christmas and Easter on top of your 25 days annual leave and bank holidays

● Free LSE Students’ Union gym membership, advice from dedicated sports professionals, wth a wide range of activities including yoga classes, dance classes, pilates classes available free for SU staff

● Cycle to Work scheme enabling significant savings on a bicycle purchase

● Access to LSE staff training courses

● Ability to purchase TOTUM (NUS) card giving wide range of discounts

● Flexibility for work-life balance

● Interest-free Travel loan

How to apply?  

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process by uploading the two following documents:  

• Part 1: Supporting Statement  is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the attached job description and person specification to help with this.  
• Part 2: Equal Opportunities Monitoring and Contact Form is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
• Part 3: CV  - Please attach your completed CV outlining the jobs or voluntary roles you have had.

To apply for this role, please complete an online application.

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities. For further information regarding the role, please see attached the full job description and person specification.

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 

Please note that interviews are planned for the 31st July 2024 and 1st August 2024. If you are unable to attend these dates, please note this in your application. 

We are looking for a confident communicator, who is happy working with groups of people, with a passion for making sure people have information they need to make informed decisions about their lives. The Navigator will work with people experiencing homelessness, homelessness services, and health services to create better access to health information and healthcare.

Job overview

Job Title: Health In-Reach Navigator 

Reporting to: Health Promotion Manager

Contract Length: Fully funded until the end of March 25 with a good chance of continuation funding.

Hours: Full Time 37.5 Hours per week (30 Hours a week is also an option) 

Leave: 28 Days per year + 8 days Bank Holidays

Salary: £ 30,000 Plus 5% pension 

Location:  The role will require onsite working in our Kennington office and in homelessness services across London. There will also be some opportunity for working from home. 

Candidates who meet the specification, with experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population, will be given priority access.  

Overview: 

Groundswell is recruiting a Health In-Reach Navigator to join our Health Promotion Team to arrange, develop and run Health Promotion In-Reach sessions in homelessness services across London. 

We know that if you are experiencing homelessness, you will be disproportionately affected by health inequalities and often lack access to suitable information and support that could help you independently manage your health and wellbeing. Our approach: 

• Everyone has a right to access healthcare including screening and preventative services. 

• Health and wellbeing look different for everyone. Health promotion should not alienate people by setting standards that are unattainable but should support them to look at what they can practically do to feel better right now. 

• Everyone’s ‘normal’ is different. Someone who is smoking crack or who is dependent on alcohol might have bodily functions that are different to what is ‘normal’ for the average person. People need to be aware of their own ‘normal’ so that they know when something is wrong. 

The Health In-Reach Navigator will be working with the teams in hostels and day centres, going to the places where people live or go to access vital services like food and showers. Ideally, they will have their own first-hand experience of using or working in services supporting people around homelessness, substance misuse, mental health, poverty, asylum and immigration, or the criminal justice system.

Our services are co-produced by people with first-hand experience of the issues we are trying to address.

The Navigator should be comfortable with continuously evolving and adapting the service, tailoring it to the specific needs of the people we work with, developing sessions informed by direct feedback and direction from people living in hostels and using homelessness Day Centres. 

Our Health Promotion Work 

The Health Promotion Team:

• Deliver group ‘in-reach’ sessions led by staff and volunteers with first-hand experience of homelessness, using health promotion resources to engage people with health issues and talk to them about options available.

• Support clinical services going into hostels and day centres to deliver preventative health measures such as screening and vaccinations. 

• Co-produce and support the development of accessible health promotion resources about health services and health issues with people who have experienced homelessness that inform, advise, and help people manage their health.

• Co-produce health and wellbeing resources for staff working within the homelessness sector, better equipping them to support the people who use their services and improve longer term health outcomes.

• Contribute to producing resources for staff working in healthcare, better equipping them to understand the challenges that people experiencing homelessness might face in accessing services.

We have a range of accessible, targeted materials around vaccination, screening and other health issues that can be used by our team and supported accommodation staff to support sessions. We are planning to develop more of these, particularly looking at screening and rights to access healthcare. 

By carrying out Health Promotion In-Reach in hostels and Day Centres we aim to: 

• Increase awareness of specific health issues, what services are available and the pathways for accessing them. 

• Encourage people to identify their own health priorities, and to address their health concerns, offering them the tools to tackle issues and access services.

• Support people in identifying shared interests in particular health issues and delivering in-reach sessions that demonstrably reflect those shared interests. 

• Reach more people to support with 1-1 appointments through our Homeless Health Peer Advocacy (HHPA) service. 

The group in-reach model enables people with similar experiences to come together and reflect on overcoming challenges. As a project based on Advocacy principals, we do not tell people what they should do; but encourage autonomy to make safe and realistic choices. We: 

• Meet with people to ask what their health priorities are and look at potential topics for upcoming sessions. These topics are then shared with the staff team from the hostel/day centre so they can feed in. 

• Draft an in-reach programme and plan dates, times, and promotion of sessions, involving staff teams at each site. 

• Organise and co-deliver 5-10 sessions on the priorities identified by people experiencing homelessness and the staff working with them 

• All sessions focus on residents’ voices being heard first, then Groundswell facilitated discussion supported and informed by Groundswell health promotion information and/or clinicians. 

The Health Promotion team also work with a range of external partners around screening and preventive care.

We work with partners to arrange health events at homelessness services; promoting the sessions by talking to residents prior to teams visiting and supporting on the day to maximise uptake.

About HHPA  

Our Health Promotion work sits alongside our Homeless Health Peer Advocacy (HHPA) Program. Groundswell created HHPA in Westminster in 2010, to support people experiencing homelessness to overcome multiple barriers preventing access to healthcare, initially through funding from the NHS Regional Innovation Fund. Since then, HHPA has since flourished into a multi award-winning service working across London.

Health creates a foundation to move out of homelessness. Groundswell’s person led health services enable people who are homeless to access the health care they need, so they are not disadvantaged by the health inequalities embedded in our systems. Our health work is  delivered by a team where most people have their own experience of homelessness,  shared experience builds up a level of trust when there can be mistrust of ‘professionals’, because of past trauma or negative experiences.

The service is delivered by volunteer Peer Advocates and staff Case Workers, who build trusting relationships with clients and support them to access, navigate and use healthcare services. They aim to increase people’s self-confidence and improve their ability to independently access the services they need, which can include everything from registering for a GP, dentistry treatment, mental health referrals, hospital appointments, and much more.

Groundswell is unique in bridging the divide between health and homelessness organisations. We work in partnership with numerous organisations across London to support the delivery of our peer advocacy service. 

Health In-reach Navigator Tasks 

The Health In-Reach Navigator will be a vital member of our team, working collaboratively with various partners and agencies to deliver In-Reach sessions and connect individuals experiencing homelessness with essential healthcare services. This position offers autonomy, flexibility, and the opportunity to make a meaningful difference to people’s lives.

Lead on planning and delivery of health promotion sessions working with key stakeholders to shape sessions: 

• Develop and maintain links with hostels, Day Centres, and health teams in the Boroughs where Groundswell works to identify suitable services for delivery of health promotion work. 

• Working with people using services, and staff working in services; identify health priorities and plan, design and deliver sessions that reflect those priorities, tailoring them to people’s needs. 

• Work with staff at services to ensure risk assessments are in place.

• Work with the Health Promotion Manager to create ways of getting feedback from participants to ensure the sessions are continuously being developed to meet people’s needs. 

Plan, promote and deliver one off health & well-being events with stakeholders: 

• Work with the Health Promotion Manage and key stakeholders to help plan health days at hostels and Day Centres. 

• Represent Groundswell at planning meetings for events for health events, working with partners to develop sessions, ensuring learning from past events is considered. 

• Support the organisation and delivery of health days working alongside clinical and homelessness partners. 

• Promote the health days to people using local services. 

Work with clinical teams offering preventative health care work in community settings across London: 

• Work with the Health Promotion Manager to ensure we are linked in with homeless health teams in the Boroughs where we work and are supporting their in-reach into hostels and Day Centres. 

• Develop and maintain relationships with a range of partner organisations including mainstream GP surgeries, hostels, and specialist homeless health services. 

• Work with homelessness services prior to visits from clinical teams to promote sessions and make sure people have the information they need to decide whether to take part, maximising take up on the day. 

• Work alongside Groundswell in-reach volunteers to support clinicians to engage with people during sessions at hostels and day centres. 

• Support clinicians in engaging with people experiencing homelessness. 

• Manage any referrals that need to be made to the HHPA team for one-to-one support to access external health services. 

Share learning internally and externally: 

• Provide feedback to Groundswell’s communications team on the health priorities raised by people experiencing homelessness so we can ensure we are developing relevant resources. 

• Contribute to co-production of health promotion resources feeding in the concerns and questions we are hearing from our health promotion work. 

• Support and contribute to the training of Groundswell volunteers and staff about In-Reach delivery.

• Work with the Volunteer Co-ordinator and Health Promotion Manager to support In-reach volunteers. 

• Attend conferences and learning events to learn and share learning. 

Develop, plan and contribute to ongoing quarterly monitoring, review, evaluation, and reporting of the health promotion work: 

• Work with the Health Promotion Manager to develop the project and plan future work. 

• Contribute to reports on In-Reach delivery for commissioners and other stakeholders externally. 

• Record and share feedback from people experiencing homelessness and partners 

General Duties: 

• Help to foster a co-operative and supportive team.   

• Represent Groundswell in an appropriate manner.   

• Participate in training as agreed and in regular supervision and appraisal with your Line Manager.   

• Promote equal opportunities in all areas of work.   

PERSON SPECIFICATION 

EXPERIENCE & KNOWLEDGE  

Gained through employment, volunteering or lived experience  

1. Facilitating groups or running health promotion or training sessions. 
2. Working with people who might face barriers to accessing healthcare. 
3. Developing relationships with external organisations. 
4. Planning events or projects. 
5. Understanding of the barriers that certain groups face in accessing healthcare. 
6. First-hand experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population. 
7. Involvement in health promotion. 

SKILLS & ABILITIES  

Gained through employment, volunteering or lived experience  

1. Able communicate with variety of audiences, presenting information effectively in person, at meetings, and via phone and e-mail. 
2. Able to plan individual work using a solution orientated approach. 
3. Basic IT skills - able to use Word, e-mail and carry out basic internet searches.  
4. Able to take the initiative and being able to think on the feet. 

BEHAVIOURS   

Gained through employment, volunteering, or personal experience  

1. Understanding and support of Groundswell’s core beliefs.
2. Able to communicate naturally and empathetically, build rapport quickly and to earn respect and trust.
3. Ability to model the promotion of equality and inclusion. 

Support provided and reasons to join us.  

• Regular guidance, support and the opportunity to reflect on their work through regular catchups and supervisions with your Line Manager  

• Reflective practice with a trained therapist.  

• Access to training and development opportunities - this project is part funded by Westminster Public Health and through them there is the opportunity to take up a range of public health related training and qualifications. 

• Teamwork - regular opportunities to contribute to and learn from the wider Groundswell’s team.   

• Strategic input - opportunities to input into Groundswell’s strategic direction.  

• Feedback process - be able to input into working practices and know where to turn if any problems arise.  

• Cost of living pay increase - Groundswell believes that annual cost of living (COL) increases should be awarded if it is financially viable to do so. The Board will look at awarding a COL increase every year when they set the budget at the July board meeting and will approve this if it is financially viable.  

Application process

Application 

To make an application, please submit your CV along with a cover letter which explains: 

• how you meet each of the areas outlined in the person specification above and  

• why you are interested in doing this job.

The deadline is Monday 8th July, 5pm. Please submit your CV and Cover Letter 

Please note that we can’t consider applications that don’t have a cover letter. Your cover letter is important - we decide who to interview based on how people show us that they have the skills, knowledge and experience we have asked for in the person specification. Your cover letter needs to show how you meet each of the criteria listed in the person specification as fully as possible and why you would like to work for Groundswell.   

The following advice is designed to help you with your application:   

• Read the job description, person specification and general information on the organisation This information will help you gain an understanding of how Groundswell is organised, what the aims of the organisation are, and what the job entails.   

• Look carefully at the person specification The person specification states what essential skills, experience, knowledge and understanding we feel an applicant should have, as well as desirable areas that would assist you in carrying out your duties. A person having all these abilities and experience would be an ideal candidate. As none of us are perfect, please do not be put off from applying if you do not have all the desirable skills mentioned.   

• Look at your experience, including any experiences you have had outside of work, such as community/voluntary/leisure/political interests.   Also remember that your life experience is also valid. Do not undervalue yourself; if it is relevant information, include it in your application.   

• When you write a covering letter a good way to start is list all the essential criteria listed in the person specification and write a couple of sentences under each. This makes sure that you have addressed all the points.  

• Gear your application to the specific job using the person specification as a guide for the area to be covered. If you send only a CV, and do not directly address all the questions in your cover letter/personal statement, you will not be considered for shortlisting. Do not simply repeat your current duties. Pick out the skills, knowledge and experience required by the job and show that you have them.  

Interviews 

Candidates will be notified if they have been invited to interview by Friday 12th July at the latest. We are a small charity with limited resources and are unable to give feedback on unsuccessful applications before the interview stage. If you have not been notified by this date, then please assume you have been unsuccessful on this occasion.  Interviews will then be held on week commencing Monday 15th July 2024. 

Pre-employment checks 

Two references will need to be taken up before a job offer can be made. Please include reference details in your application. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years.  We will not contact any referees before the interview and only after you grant consent. 

Because of the nature of this role, we will have to carry out a DBS check on the successful candidate.  Having a conviction will not necessarily bar a candidate from employment; this will depend on the circumstances and background of the offence(s) in relation to the requirements of the job.    

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying. 

Z2K exists to end poverty for the more than 1 in 5 people in the UK who experience it. We provide advice and advocacy and representation on housing and welfare benefits, and at the same time we campaign to secure adequate incomes and freedom from excessive costs for those experiencing or threatened with poverty.  We work alongside experts by experience in everything we do.

This is an exciting opportunity for a housing adviser to join our advice services team and provide advice and casework on a range of housing issues such as social housing allocations, homelessness applications and reviews, S21 notices and rent arrears.  The role will involve casework and advocacy on behalf of clients to local authorities, housing associations and private landlords, as well as giving one off advice by telephone, email or at outreach sessions.

You will have at least 1 years' experience of providing advice on a range of housing issues, with an awareness and understanding of the benefits system, in particular as it relates to housing costs.  You will be confident in giving advice over the phone and digitally as well as providing casework support to clients.   You will share our passion for tackling poverty and injustice and will have a commitment to working in an anti-oppressive, non-discriminatory and empowering way with people from a range of backgrounds and experiences.

Interview & Assessment date:  2nd & 3rd July 

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Hours: Full- and part-time positions (part-time: Mon – Weds, 22.5 hours per week; full-time: 37.5 hours per week)

Contract: Permanent

Location: Hybrid – CAML Offices/ home working, minimum of 3 office days a week

Salary (pro rata for part-time): £25,642.50 FTE

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 27th June 2024

Citizens Advice Merton and Lambeth is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Citizens Advice Merton and Lambeth is looking to recruit Adviceline Support Officers (full- and part-time) to join our team. If you are passionate about supporting individuals in need, have excellent communication skills and are interested in joining a dedicated professional team we would love to hear from you. 

As an Adviceline Support Officer you will:

• Use your skills and experience to help others in need by phone and online

• Be the first point of contact for clients contacting our Adviceline

• Receive comprehensive induction and ongoing training

• Work closely with wider team members and other charity services

• Be a member of our friendly and supportive charity team

On successful completion of office based probation, this role will be a minimum of 3 office days a week. When office based the Adviceline team works from our Mitcham office, but you could also be asked to work from our Kennington or Morden Offices.

Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.  

Main duties and responsibilities

• Support clients contacting Adviceline for information, support and advice

• Support clients on the phone and online using sensitive listening, supportive and questioning skills.

• Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Citizens Advice information, scripts and other diagnostic tools, as appropriate).

• Using information resources, tools and knowledge of local and national advice support services, identify and agree the appropriate next step, taking into consideration the client’s ability to self-help, the complexity of the problem, the potential consequences and local resources.

• Refer clients appropriately (both internally and externally) in accordance with clients’ needs, following agreed protocols.

• Provide excellent customer care and support to anyone who calls, dealing professionally and empathetically with challenging, emotional or distressed customers

• Use IT and client management systems effectively to book appointments, send information, make referrals and record actions. 

• Work with the  wider charity team and other organisations to ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures

• Assist and contribute to charity’s communications, research and campaigns work

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your team manager or senior managers

Professional Development

• The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with latest national policy and legislative changes, charity policies and procedures, and undertake appropriate training as agreed with your line manager.

Person Specification

• Experience of working with the public either via phone, online or face-to-face (essential)

• Excellent communication skills (essential)

• IT competency and experience (essential)

• Experience of working within a staff and volunteer team (desirable)

• Experience or understanding of advice issues (desirable)

• Knowledge of client management systems or Casebook (desirable)

• Experience of using and navigating recognised support websites (desirable)

• Ability and willingness to work as a member of wider charity team

• Understanding of, and commitment to, the aims and principles of the Citizens Advice service and our equality and diversity policies.

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply. 

The deadline for applications is 6pm, Thursday, 27th June 2024. Shortlisted applicants will be invited to an interview on either Thursday 4th or Friday 5th July 2024. 

If you do not hear from us, we are afraid that your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £26,500 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 23rd June 2024

Are you an experienced accredited Adviser?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

• Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

• Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhered and office procedures followed

• Work with your line manager and senior managers to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) - Essential

• Experience of using client management databases (we use Casebook) – Essential

• Fantastic communication skills - Essential

• Ability to prioritise work, meet deadlines and manage caseload – Essential

• IT competency and experience – Essential

• Ability and willingness to work as a team – Essential

• Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. 

The deadline for applications is 6pm, Sunday 23rd June 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Job Summary

The HIP Manager manages the Hackney and Islington Programme (HIP); a catalyst programme that galvanizes growth across the Hackney and Islington boroughs through fostering strategic and sustainable partnerships and church plants, resulting in a mixed ecology of churches that are increasingly young, culturally diverse, impacting low-income communities, and seeing a renewal of catholic mission.

We anticipate that growth will be evident in the planting of over 20 new congregations, a significant number of new Christians coming to faith, an increase in depth of discipleship across the thirteen parishes, and tangible signs of social impact.

Job responsibilities

· Support the Archdeacon of Hackney in delivering HIP and managing priorities.

· Establish and manage programme management systems to track changes.

· Oversee recruitment and management of HIP staff, leaders, and volunteers.

· Provide administrative leadership, track delivery, budget, and payments, and organise governance meetings.

· Provide termly progress reports to National Church and Diocesan stakeholders.

· Facilitate collaboration among workstreams (church partnerships, youth ministers, estates work, Catholic renewal) and key stakeholders.

· Develop and maintain strong relationships and effective communication with stakeholders.

· Source and analyse data to assess progress and inform future decisions.

· Identify and submit additional missional funding bids.

· Manage relationships and operational matters for New Worshipping Communities.

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

Essential

· Educated to Degree or equivalent, or higher

· Excellent people skills: evidenced emotional intelligence and ability to lead and develop others

· Team player with experience of working in complex teams

· Proven ability to handle a project work and plan effectively, at scale and with wide breadth

· Experience of supporting the delivery of strategic change

· Able to handle a diverse workload, prioritise and keep to deadlines while maintaining a professional and confident manner.

· Administratively efficient with strong attention to detail.

· Experience of facilitating workshops and leading meetings

· An imagination with a flair for resourceful problem-solving through innovation and creativity

· Cross-culturally literate and interested and supportive of intercultural vision

· Good data handling and data presentation skills

· IT literate (MS Office Suite used): Experienced with excel

· Fluency in spoken and written English

· Dynamic and self-motivated

· Right to work in the UK

· Fully committed to the Diocesan 2030 Vision

· Empathetic to the vision, mission and values of the Church of England

Desirable

· Experience of operational Church life, (ideally with experience of church planting and growth) and an understanding of the particularities of churches of different traditions

· Understanding of Social Media, / the ability to learn

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months’ of employment
• Season ticket loans of public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering