Advice Volunteer Volunteer Roles

We are looking for trained or experienced Mckenzie friends to offer some scottish family law legal advice on our groups. We have a few volunteers already but they dont know scottish law.

We are looking for someone training / trained / or have experience in family courts for Scotland

Sport and Advice Hub Volunteer

Young Roots aims to improve the wellbeing and life chances of young refugees and asylum seekers. We work directly with young refugees and asylum seekers in the UK and operate through trusted community-based partners in Lebanon.

ROLE DESCRIPTION

We are looking for volunteers to join our weekly Sport and Advice Hub in Brent. The Sport and Advice Hub is a space where 11-25 year old refugees and asylum seekers come to play football, cricket and other sports and also seek support with issues in their lives. It runs in Willesden every Wednesday from 4.45pm to 8pm.

The role would be a floating role between sports, board games and English class or on reception. So it is a chance to get involved in different activities!

You will be available to start w/c 20th May 2024.

In this role you will:

1. Provide a safe and welcoming environment for young asylum seekers and refugees

2. Help at the reception table with registration and finding out what kind of support the young people need (casework, mental health, immigration, social activities).

3. Help the Youth Development Worker and Coordinator to set up and run games and other activities at the youth club such as table tennis, cooking, board games, group discussions, feedback sessions.

4. Run a table where young people can practice English informally, contribute to sports activity, or support young people applying for jobs/volunteering

5. Assist the project staff to effectively deliver, monitor and evaluate the project.

6. Respect confidentiality and contribute to debriefs after the session.

7. If interested, to help on occasional trips locally and in central London (weekdays and/ or Saturdays).

PERSON SPECIFICATION

You will need to be able to demonstrate the following:

Essential • Enthusiasm and commitment to supporting young refugees and asylum seekers and to take part in activities

• Willingness to take part in safeguarding training (online)

• Experience of working or volunteering with young people

• Understanding and commitment to youth participation principles, as outlined in the attached document • Good communication skills

• Good team working and interpersonal skills

• A flexible approach

• Some understanding of the challenges faced by refugees, asylum seekers and migrants in the UK

• Be able to commit for at least 8 weeks.

• Be interested in youthwork and young people’s participation in decision making.

• Be interested in either doing sports, English or job applications with young people Desirable

• Ability to speak the following language(s): Pashto, Dari, Arabic, Tigrinya, Amharic, Vietnamese

• Experience of working or volunteering with refugees and asylum seekers or direct experience of the asylum system in the UK.

TO APPLY If you would like to apply for this position, please email your CV and a cover letter to us.

Interviews will take place online. Young Roots is committed to safeguarding and promoting the welfare of children and vulnerable adults. Successful applicants will be required to undertake a criminal record check via the Disclosure and Barring Service. A criminal record will not automatically prevent you from being considered for this role. Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination.

We welcome and encourage applications from people of all backgrounds. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from those within these communities

Citizens Advice Portsmouth are currently seeking volunteers in a variety of Departments to support our services, we promote inclusivity and want to attract more people from ethnic minorities, veterans, retirees, and those with disabilities.

Our aim to be able to provide a diverse service of advice and utilise the local community to do so. The roles we are looking to recruit for cover various areas, I have listed below some of the roles and a guide to the sort of skills we require:

Volunteer Roles:

• Business Development 
• Fundraising
• Marketing 
• Social media 
• Bid Writing 
• IT Systems Support 
• Finance
• Money Advice 
• Administration support
• HR Administration 

All we ask of our volunteers is that commit a minimum of 6 hours per week up to unlimited hours, but we are happy for volunteers to agree the hours with the hiring managers, there will be a requirement to commit to 12 months agreement.

We are looking for individuals with a passion to help improve the lives of our local community, by helping with a positive, proactive attitude to drive change. It will provide a platform to increase your skills, knowledge, and experience for the future.

We are a fully inclusive, accredited disability confident, living wage employer.

Please apply to this job ad with your CV and cover letter.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Citizens Advice Exeter and Citizens Advice Torbay are separate and independent charities, with separate Boards of Trustees. For efficiency reasons we share senior staff and have many shared administration functions. We are both looking for new Trustees.

The advice and assistance we give to people helps them to resolve their problems, providing life-changing outcomes. We also work hard both locally and nationally to use the knowledge we get from our clients to influence policy makers and legislation.

Do you want to join an organisation that:

¨ Wants to help the community and change things for the better?

¨ Wants to make sure everyone gets the advice and support they need?

¨ Is committed to valuing diversity and promoting equality?

If so:

¨ Do you have the appropriate skills, and the time?

¨ Do you want to get involved in running influential and important local charities?

 Both Charities  are currently looking to recruit at least two Trustees

Citizens Advice Exeter is also looking to recruit:

• A Vice-Chair Resources to, initially, chair the Resources Committee with a view to becoming the Chair in the next 12 months on the retirement of our current Chair, who has been in post for 20 years.

Citizens Advice Torbay is also looking to recruit:

· A new Treasurer to replace the existing incumbent, who leaves at the end of May 2024, who has been in post for 3 years.

People from all backgrounds are welcome to apply. We actively encourage applicants from minority groups.

Both charities would prefer applicants to be resident close to the EX postcode (for Exeter) and TQ postcode (for Torbay), or to have a good awareness of the local social issues.

You must be able to attend at least eight evening meetings a year (CA Exeter), or at least six meetings a year (CA Torbay). You will need to undertake appropriate training, to keep yourself briefed on current issues, and to think strategically to help drive the Charities to achieve their long-term objectives.

In return, you will benefit by

· Joining a family of paid staff, volunteers and fellow trustees who all work together to provide an excellent quality of service to our clients

· The pleasure of using your skills and experience to help others

· developing new skills and learning from your fellow trustees

· gaining the satisfaction of giving back to your community.

Job Description

Role Title:  

Volunteer Information Advice and Guidance Assistant (x 2) 

Where: 

Nova New Opportunities, 2 Thorpe Close, W10 5XL with travel to other locations within the Royal Borough of Kensington and Chelsea (RBKC). 

When:  

April 2023, minimum commitment of 6 months 

2-5 hours weekly

Between 10am-2pm

Monday to Wednesday 

About Nova: 

Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.  

Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by: 

• Developing knowledge, education and confidence

• Connecting diverse groups

• Providing opportunities

Our work, operates on 2 levels:

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering  

• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action

Purpose of role:

Support the Nova Information, Advice and Guidance Programme team respond to the challenges and needs of the community enabling them to thrive.

Role Description:

This role will act to assist Advisors delivering support to people helping them improve skills for employment purposes. With the disruption of Covid-19, many households have been thrown into a continuum of health and financial challenges which have in some cases demotivated and reduced self-esteem. In the short-term our aim is to intensively support 30 RBKC individuals rediscover their potential, increase their confidence and assist them in reaching their potential through training, volunteering and longer-term secure meaningful paid employment.

You will:

• Enjoy listening and helping others in a non-judgemental manner 

• Be able to work in a team and seek guidance when needed

• Have a naturally resourceful outlook

• Have a genuine interest in providing Information, Advice and Guidance

• Support advisors to successfully deliver robust services according to client needs

You need to be:

• DBS Checked

• Confident in the use of IT

• Some experience of supporting people 

• Inquisitive

• Committed

• Competent

• Reliable

• Honest

• Punctual

• Patient

• Fair

• Open minded

• Respectful of client information and circumstance 

• Clients may come from various cultural backgrounds and face different challenges. 

• Comfortable following Nova staff directions and working independently

Further information:

• Induction and appropriate training will be provided.

• IAG qualification or experience of community work would be desirable but not essential. 

Main point of contact/supervisor:

Head of IAG / Head of IAG Development and Strategy

How to apply: 

Please email your updated CV and brief covering letter (no more than one A4 page) outlining why you would like to join the IAG team.

Following the decision by the Boards of all 28 London Citizens Advice charities to create a new and consortium, London Citizens Advice are seeking Trustees.

For the past two years London Citizens Advice has worked as an immensely successful informal coalition. On 27 February 2024 the Boards of the 28 London Citizens Advice charities approved the decision to transfer to a legal entity including registration with regulatory bodies and the draft Articles of the new charity. 

We are looking for energetic, talented and committed individuals to join us as trustees.

The new charity will have up to twelve trustees. Five will be member trustees (one local citizens advice trustee for a London region), four independent trustees including the Chair of Trustees, and up to three co-opted trustees.

London Citizens Advice is a membership consortium of 28 Citizens Advice charities delivering advice services across London. Each of our members is a member of the national Citizens Advice network of around 250 charities. When we become legally constituted, we will be a consortium member of the Citizens Advice network.

London Citizens Advice exists to support and develop the work of local Citizens Advice, through adopting the following aims:

• Share, promote and assure best practice to build consistency and quality of the Citizens Advice Service
• Manage specified contracts on behalf of external partners in conjunction with agreed participating members.
• Identify and develop partnerships to pursue new sources of funding in London.
• Highlight the impact of, and influence responses to, social welfare issues by lobbying at a London and regional level

At Watford & Three Rivers Refugee Partnership, our objective is to provide practical and emotional support, ultimately helping our clients achieve a sustainable position as full members of our society. Many of our clients are destitute, homeless and have no access to assistance from the government. Our mission is to provide access to advice and essential services until statutory services are in place.

Volunteering at the Drop-In centre provides an opportunity for you to help our refugee clients with any issues they might have. We have sessions running every Tuesday between 11am and 1pm at St Mary’s Church, High Street, Watford. The Drop-In provides an opportunity for refugee clients to come and discuss any issues they have and to be listened to by one of our volunteers. Many of our clients are likely to have lived here for a while but an issue or crisis in their lives means that they need to discuss it and seek some help. They may also be in the process of seeking asylum. We can provide advice and sometimes resolve their issue there and then and at other times we refer them to another agency or invite them to come back once their issue has been looked into.

The Drop-In Centre could not function without our team of committed volunteers, and we are always looking for additional help.

Full training given on starting the role as well as regular training sessions and continual support from more experienced volunteers.

Responsibilities:

· Help with filling in forms and interpreting official documents.

· Liaising with statutory and voluntary agencies.

· Referring clients for follow up action by our Case Review Team and linking them with a befriender.

· Referring clients to our partner solicitor who specialises in immigration law and comes to the Drop-In 4th Tuesday of the month.

· Advice on how to access appropriate housing and free food in the area.

· Access to the charity’s other services, such as free English classes.

Requirements:

· Able to attend at least one Tuesday Drop-In a month.

· Complete training as required and attend bi-monthly volunteer support meetings.

Skills:

· An ability to communicate and empathise with people from a variety of backgrounds and needs.

· Basic IT skills.

· Assist clients in accessing essential services such as legal, housing, financial and food.

· Can work well as part of a team.

· Enthusiasm to help refugee clients.

Desirable experience: 

· Previous volunteering experience.

· Previous experience working in a people-facing role.

If you are interested in becoming a Drop-In volunteer please apply via Charity Jobs or contact us and a volunteer coordinator will contact you to discuss this further.

We are currently seeking a Chair to join our dynamic charity board as our current chair is coming towards the end of their term.

We are a highly engaged board who is passionate about ensuring our charity makes a big difference to Lewisham residents, especially to the most vulnerable people. We work in a collegiate way, respecting the diverse viewpoints board members bring to the table and hold ourselves to high professional standards.

The Chair will work closely with the CEO, staff, volunteers and other Trustees to support Citizens Advice Lewisham in making a difference in the lives of people who live and work in the Borough.

General Trustee duties and responsibilities

Each individual member of the Trustee Board has a responsibility to contribute to the discharging of the board’s duties. They do this by:
● Governing the charity in the best interest of the clients and in line with the governing documents.
● Actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance and ensuring effective oversight of the charity’s activities. This includes visiting Citizens Advice Lewisham to get to know the team and being aware of the service in action.
● Taking responsibility for their own learning and development.
● Monitoring whether the service complies with its governing document and how well the advice needs of the local community are being met.
● Supporting the development of Citizens Advice Lewisham through agreed projects and managing risk.
● Maintaining confidentiality about any sensitive or confidential information received.

Chair specific responsibilities

Plan the board meetings including the dates and the agenda, supported by the CEO.
● Facilitate the trustee board meetings by leading the meeting, ensuring that agenda items are discussed, enabling all members to contribute their views and take part and seeking clarification where necessary.
● Ensure that decisions and actions taken at board meetings are carried out.
● Ensure that the board decisions are made within the remit of the Citizens Advice membership agreement, governing documents and policies.
● Monitor attendance and commitment of all trustees.
● Provide or arrange for training or support for trustees if needed.
● With other trustees and the CEO, recruit a trustee board with a diverse range of skills, experience and knowledge with an aim to promote trusteeship to underrepresented groups that represent the local community.
● Ensure that all trustees receive an induction and the training needed for them to fulfil their role.
● Be proactive in recruiting successors to key positions such as Chair, Treasurer etc.
● Arrange or provide support and supervision for the CEO including an annual appraisal.
● Together with the Treasurer, ensure proper management and control of local Citizens Advice finances.
● Together with the CEO, represent the local Citizens Advice in relationships with funders or potential funders, local events and in the community.
● Work together with all trustees and ensure that the board is able to:
● Set policy and strategy direction, set targets and evaluate the performance of the local Citizens Advice.
● Monitor the financial position of the local Citizens Advice ensuring that it operates within its means and objectives, ensuring that there are clear lines of accountability for day to day financial management.
● Monitor whether the Citizens Advice service complies with its governing document and meets the required standards.
● Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.
● Ensure that the service plans for the recruitment and turnover of staff and volunteers.
● Review its own work and how effectively it operates including action for improvement.
● Work on specific projects to further the strategic objectives of the local Citizens Advice.

General Trustee skills and qualities

● Ability to meet time commitment.
● Commitment to clients and ensuring the impact of Citizens Advice Lewisham in the local community.
● Ability to fulfil governance role, specifically to manage risks, ensure oversight and strategic development of the charity.
● Effective communication skills and willingness to participate actively in discussion.
● Willingness to gain knowledge of local needs and resources.

● Commitment to the aims, principles and policies of the Lewisham CAB service, including those relating to equal opportunities, independence, and research and campaigns.
● Ability to understand and accept their responsibilities and liabilities as Trustees and employers.
● Willingness and ability to learn and to develop.
● Ability to think creatively and strategically, and exercise good, independent judgement.
● Ability to build productive respectful relationships with other Trustees, staff and volunteers.
● Willingness to actively participate in discussions concerning needs of the charity’s beneficiaries, staff and the Trustee board.
● Willingness to act in the best interest of the charity.
● Sound, independent judgement and ability to think creatively.
● Working effectively as a team member and demonstrating a willingness to learn and develop.

Chair specific skills and qualities

● Preferable experience in trustee board governance.
● Excellent interpersonal skills.
● Good leadership skills.
● Ability to facilitate and lead meetings.
● An understanding of the responsibilities and liabilities as trustees.
● Ability to be non-judgmental and respecting views, values and cultures that are different to your own.
● Good numeracy skills to understand financial accounts with the support of the treasurer.
● An understanding of the type of work undertaken by a local Citizens Advice.

Time Commitment and availability to attend required meetings

a) As Chair
● Quarterly governance committee meetings (each 11⁄2 hours plus prep).
● On average half a day per week working with the organisation on chair matters.
b) As Trustee
● Quarterly evening Trustee Board meetings (each 21⁄2 hours plus prep).
● One annual Trustee Board awayday (weekend – 5 hours plus prep).
● Liaison with CEO and colleague Trustees by phone, e-mail or Skype (occasional).
● Day-time visits to our offices to understand our work and engage with staff/volunteers (occasional).
● Two annual stakeholder events (one evening event, one mid-week all-day event).
● Liaising with other trustees and CEO via email and phone in between meetings.
● Where required, leading independently on key projects.
● Any further day time visits and meetings that may arise during the year.

What’s in it for you?

● You will contribute to making a positive impact for people in Lewisham.
● You will meet people and build relationships with trustees, staff and other volunteers.
● You will build on your governance, leadership and strategy skills.

Remuneration

This is an unpaid voluntary role and reasonable expenses will be covered by advance agreement.

Diversity

We seek candidate Trustees from all backgrounds so that our board represents the diversity of our community. We welcome applications from all candidates regardless of ethnicity, age, gender, disability, sexual orientation or religion.

As services are delivered in a small geographic area applicants should ideally live, work or study in, or near, Lewisham or have some local knowledge of the area.

How to apply

Application: Please send us a CV highlighting relevant skills and experience you will bring to the role along with a completed Application Form

Closing date: 31 May 2024

Interviews: 17 June 2024

Contact: If you would like to have a conversation with someone about this role, please get in touch with the Head of Business & Development who can set up a chat with the Chair or CEO.

Disclosure: Applicants must complete the Disclosure and EDI Form as part of their application.

All our Benefits Advocates play an integral role within our Information and Advice team and last year helped us to identify over £2.5 million in unclaimed welfare benefits entitlement for older people in the county. This money is life changing for our clients; improving quality of life and wellbeing, and supporting local services

We are looking for volunteers who are patient, sensitive and reliable, to assist older people to complete benefit forms such as Attendance Allowance. Appointments are usually in the older person's own home but can sometimes take place over the telephone. Full training and ongoing support are provided by our friendly and knowledgeable team.

Our volunteers will also raise awareness of and promote Age UK Devon services to clients, and record details of any other queries or concerns so that our Advisors can follow up with clients.

Skills required for this role are:

· Ability to empathise with others.

· Good verbal and written communication skills.

· Understanding of confidentiality.

· Patience, sensitivity, and reliability.

· Ability to respond appropriately to different and sometimes difficult situations.

· Working as a team member, referring to other team members when appropriate.

· Ability to work unsupervised and manage appointments.

· Good computer skills.

· Knowledge of the Benefits System (training will be provided).

Age UK Devon’s aim is to improve the lives of older people in Devon through delivering services and activities, promoting wellbeing and health, increase independence and access to local services as well as supporting families and carers - enabling people to get the most out of life.

Our volunteers donate their time to enable us to provide fantastic added value to our services and activities and bring a wealth of skills and knowledge to our organisation.

Our aim is to help you enjoy your role and to gain personal satisfaction on your volunteer journey with us – can you be the person we need to help us in supporting and making a positive difference to people in later life in the county?

If you would like an informal discussion about this role or have any queries, please contact Sarah Gunn – Advice and Wellbeing Manager (see our website for details)

Or if you would like to apply please visit Age UK Devon for more information on the role and how to apply.

If you're interested in a career in fundraising with a focus on trust fundraising, this role would provide the perfect foundation, giving you the opportunity to gain hands-on experience and develop key skills.

Citizens Advice Barnet is a local, independently registered charity and member of the Citizens Advice network. We help people find a way forward with their problems by providing expert advice, enabling people to uphold their rights and access the help they need and are entitled to. While our services are available to everyone in our community who needs us, we prioritise those who need us the most, such as people with disabilities, a language barrier or those experiencing poverty.

A significant amount of our funding comes from trusts and foundations. It is only through the grants we receive that we're able to provide free specialist casework that helps the most vulnerable people with the most complex problems.

Duties include:

• Identifying funders we could approach, such as by searching funder databases
• Researching funders to clarify whether or not we are eligible to apply, how much funding we could apply for and which project they’d be most likely to fund
• Recording the above information in a spreadsheet and keeping this record up-to-date
• Updating a master document which collates key information for applications
• Writing applications for small grants with support from the Head of Business Development

About You

No previous experience or knowledge of trust fundraising is required; this role would suit you if you have the following skills and attributes:

• strong research skills
• analytical thinking skills
• high attention to detail
• IT skills, especially MS Word and Excel at a basic level (sort, filter, basic formulas) or willingness and ability to learn
• ability to present complex information in a clear and easily navigable format
• clear and persuasive writing skills

For the past two years London Citizens Advice has worked as an immensely successful informal coalition. On 27 February 2024 the Boards of the 28 London Citizens Advice charities approved the decision to transfer to a legal entity including registration with regulatory bodies and the draft Articles of the new charity. We are excited about the future and are looking for an experienced and committed individual to join us as our first Chair of trustees.

The new charity will have up to twelve trustees. Five will be member trustees (one local citizens advice trustee for a London region), four independent trustees including the Chair and up to three co-opted trustees. We are currently recruiting the Chair of the Board.

What is London Citizens Advice

London Citizens Advice is a membership consortium of 28 Citizens Advice charities delivering advice services across London. Each of our members is a member of the national Citizens Advice network of around 250 charities. When we become legally constituted, we will be a consortium member of the Citizens Advice network. London Citizens Advice exists to support and develop the work of local Citizens Advice, through adopting the following aims:

• Share, promote and assure best practice to build consistency and quality of the Citizens Advice Service
• Manage specified contracts on behalf of external partners in conjunction with agreed participating members.
• Identify and develop partnerships to pursue new sources of funding in London.
• Highlight the impact of, and influence responses to, social welfare issues by lobbying at a London and regional level

Overview of the role

The role of the Chair is to provide leadership and direction to London Citizens Advice board of trustees, enabling the board to fulfil its responsibilities for the overall governance and strategic direction of the organisation. 

Following a review of our Board, we are looking for people who are committed to developing our services to the population of Derby City, South Derbyshire, East Staffordshire, Tamworth and surrounding areas. We are specifically looking for people with a finance, HR or legal background. Applications from women and individuals from Black, Asian and minority ethnic backgrounds are encouraged.

That is not the only criteria as the main element we are looking for is a passion to help us improve the lives of the people that we serve.  

Practical Considerations

Evening Board Trustee meetings are held approximately every 12 weeks. We also hold sub-committees every 12 weeks. The total time commitment for a Trustee is at least 1 day per month; induction and training are provided, as is support from an experienced and knowledgeable Trustee and staff team. Trustees are not paid, but expenses are covered. A DBS (criminal records check) will be required.

Essential

· Will require references

· Own computer or secure access to one

· Long term commitment

If you have any questions or wish to discuss the role, please visit our company website for contact details

Citizens Advice Mid Mercia is a charity created to serve our local community of over 600,000 people across Derby City, South Derbyshire, East Staffordshire, Tamworth and surrounding areas.

We provide information, advice, support and training on a wide range of subjects such as debt, consumer services, energy, family, work, housing, health, digital skills and homelessness. Our Governing Body is a Board consisting of Trustees who provide independent judgement and oversight and are responsible for providing the strategic direction of our organisation.

Trustees play an essential role in ensuring that the charity runs smoothly and to make sure that:

· The services we offer are high quality

· Our clients’ experiences are used to campaign for changes in policies or services locally and nationally

· Resources are secured to meet current and new demands and that all funds are used responsibly

· Recruitment and selection processes for staff and volunteers are fair, and we are representative of the local community

· Training and support are available for staff and volunteers

· Local partner organisations and funders are aware of the charity and its services

About Citizens Advice Mid Mercia

It is an exciting time to join Citizens Advice Mid Mercia. We are a growing organisation that provides a range of services from quick advice, generalist advice, specialist advice, statutory and none statutory health services as well as peer support and training.  We provide services in a variety of outreach locations and are also based in Swadlincote, Derby City, Burton and Tamworth. We provide telephone and face to face advice services for people who want advice on a wide range of issues.

Would you like to provide advice and make a meaningful difference in the lives of those facing some of the most challenging times? After successfully completing the initial training our volunteers provide free, independent advice on a range of issues including debt, benefits, housing and other social welfare concerns, to those in the Barnet community.

Find out more in the description below or on our website.

Commitment: 2 days per week

Typical duties:

• Assist clients on reception.
• Speak to clients on our helpline.
• Support clients in person (we are opening lots more outreach locations across Barnet).
• Undertake administrative tasks supporting the advice team.

Purpose of the role:

• To help provide an effective and efficient advice service to members of the public.
• To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Qualities Required:

• Being open, approachable and non-judgmental.
• Ability to communicate effectively in writing and in person.
• A good level of literacy and numeracy skills.
• A good level of IT literacy.
• A commitment to the aims and principles of the Citizens Advice service.
• Ability to regularly commit to volunteering (commitment level depending on the role).
• Ability to commit to and work with the aims, principles and policies of the Citizens Advice service.

We ask everyone to undertake some initial brief training and then you can start volunteering with us. There are opportunities to progress and you will have regular reviews with the training manager. You will need to complete an application form which we will send you after this application. 

Our volunteers champion the rights of young people in care and on the edges of care, support them to access advocacy and make their voices heard. Training is provided. Whether you are currently studying, recently graduated, working part-time, retired or between jobs, volunteering with Coram Voice is a great opportunity to make a difference at the same time as gaining experience of working for a national children’s rights charity.

Our Helpline Supervisors will support you to develop valuable advocacy skills and knowledge of children’s rights and we offer specialist training in safeguarding, equality and diversity and advocacy. This training and other resources will help you to prepare for the role. You will be joining a team that provides quality support to young people in a friendly and supportive environment.

Our volunteer team is integral to our service and we could not provide the service we do without them, particularly in terms of the support we offer to homeless children.

We believe this role will be of particular interest to anyone looking to develop a career involving giving advice, advocacy, children’s and human rights, legal work, social work or youth work; or for professionals in those fields who want to use their experience to support the work of a children’s charity.

Please see our candidate information document for more information about our organisation and the training provided.

We ask that recruitment agencies do not contact us in relation to this position. We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that funds are not diverted from the children and young people we help.