Support Worker

Our client is currently seeking Community Support Workers to work throughout Wigan, South Wales and Cornwall to help provide care and support to elderly and vulnerable adults within their own homes.

Their quality care and support services place the individual at the centre of all they do, if you feel you can make a real difference as a Key Worker please apply today!

Support Worker Responsibilities:

· Prompting/Support with personal care and dressing (which could include assistance with intimate personal care).
· Support with light household duties, including laundry, shopping and cleaning, meal preparation.
· Assisting with medication – this could be collecting prescriptions, prompting, or administering medication.
· Accompanying to medical appointments if needed.
· General companionship.

Support Worker Requirements:

They do not ask for any formal qualifications or experience of working in care before, although having previous experience in a similar role would be desirable.

This role requires working with vulnerable individuals as well as delivering personal care and support. Your employment will therefore be subject to appropriate pre-employment checks including references and an Enhanced Disclosure & Baring Service Check.

A full driving licence and access to your own vehicle with 'business use' car insurance is essential to undertake this role.

About our client:

They are an information and advice service that helps navigate individuals through the care system. Working in partnership with councils across the UK, they give advice to those who have to pay for part or all of their care.

What they offer:
· £150 Refer a Friend Scheme (subject to conditions).
· Free uniform and full PPE.
· Paid induction training, including shadowing in the field.
· Family friendly company which offers flexible working.
· Opportunity to complete QCF Qualifications.
· Enhanced Bank Holiday rates.

Location: Wigan, South Wales and Cornwall

Contract Type: Full Time, Permanent

Hours: Various Hours Available

Salary: £9.00 to £10 per hour

You may have experience of the following: Support Worker, Care Staff, Senior Support Worker, Young People, Voluntary Sector, Residential Care Worker, Community Development, Challenging Behaviour, Senior Social Care Worker, Community Services, Care Assistant, etc.

Ref: 97215

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The IPA will need to provide a high-quality frontline service to victims of domestic and sexual abuse and wider VAWDASV issues. Delivering a range of crisis intervention, early intervention and prevention work, intensive support, and accommodation-based support. Please note the service is 24/7 so we need people who can and will work outside normal office hours.

Due to the sensitive nature of the charity’s work this vacancy is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Key responsibilities
Identify and assess the risks and needs of service users using the CWA specialist intervention toolkit.
Providing advocacy, emotional and practical support and information in relation to legal options, housing, health, finance and recovery.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with GDPR/data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Out of hours responsibilities not limited to:
Answering calls coming into the service
Responding to police call outs within the hour.
Contacting all referrals in a timely manner.
Attending the Intake and Assessment facility when a new resident access accommodation.
Completing an assessment of risk and need with all referrals.

Person responsibilities
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.

Victim Support is looking to recruit a night shift victim focussed telephone support worker for their busy National inbound call centre based in St Mellons, Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services include the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. We Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under Essential and A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all genders and all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Would you like to join a service that makes a difference to older people in Wales? The Covid-19 pandemic has resulted in a significant increase in the need for our services and we are recruiting for an Information and Guidance Officer to join the Age Cymru team.

As an Information and Guidance Officer you will provide accurate, impartial and comprehensive information by telephone, email or letter to enquirers who contact Age Cymru Advice.

With full training provided, if successful you will offer support to older people, their carers, friends and families as well as other professionals. You will help service users navigate the sometimes complex welfare benefits system, understand their rights and entitlements, and access the care and support they need.

Please ensure you read the job description thoroughly and as part of your application provide a detailed cover letter referencing why you are a suitable candidate for this role.

About you

* You will have excellent communication skills both written and verbal, with the ability to provide accurate and friendly information in an empathic way.
* You should be customer focussed and committed to providing a high-quality service.
* You will demonstrate excellent listening skills with the ability to interpret information quickly, and provide a tailored beneficial response.
* You will have good IT skills, specifically Word processing, Excel, internet and email.
* If you are a fluent Welsh language speaker this would be highly beneficial to your application.

What we offer in return

In return we can offer an excellent salary of £19,300, and great benefits including 26 days annual leave + bank holidays, excellent pension life assurance, healthcare cashback plan, season ticket loan, cycle to work scheme, flexible working and much more.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Introduction: 

Cardiff Met Students’ Union (SU) is seeking to recruit a full time Student Caseworker to join the student engagement team at the SU. Cardiff Met SU is a student facing organisation that provides representation, advice, sports, societies, volunteering and employability opportunities to students at Cardiff Met University. 

The SU is an independent body set up to represent the views of Cardiff Met students. We offer services to enhance the experience of students during their time studying. We dedicate our time and resources to giving the student community of the University, fairness, opportunities and a voice and students automatically become a member when enrolling. 

Role Summary:

The Student Caseworker role is based within the student engagement team to provide independent and impartial advice and support to students on a range of subjects relating to University life. 

The role is primarily based at the Llandaff Campus, with the requirement work from the Cyncoed Campus when necessary. Advice to students at our local UK/international partners is provided via email and Microsoft Teams. 

**With Government/University safety measures in place as a result of Covid-19 the successful candidate will be required to work remotely for the time being. 

Principle Duties and Responsibilities:

• Provide independent and impartial advice and support to Cardiff Met students on University procedures including Appeals, Complaints, Unfair Practice, Bullying and Harassment, Fitness to Study, Fitness to Practice and Student Disciplinaries 
• Act as a sign posting service for students seeking support for mental health/wellbeing support and housing issues
• Work with the SU Vice President- Student Voice to provide one-to-one student representation 
• To liaise with Staff, Schools and Departments across Cardiff Met to build positive working relationships to effectively support students
• Maintain up to date resources and guidance for the advice and support service, including maintenance of the ‘Support’ section of the website
• Manage and maintain a confidential casework recording system 
• Analyse service data to identify peaks and trends and contribute to relevant papers and reports 
• Monitor changes and updates to University policies and procedures 
• Monitoring changes and updates within Higher Education that impact on University policies and procedures 
• Represent the Students’ Union in relevant University meetings and working groups
• To carry out any other relevant duties reflective of the position with Cardiff Met Students’ Union 

Requirements

Essential

• Qualified to graduate or equivalent level or have relevant experience within Higher Education or related office or administrative environment
• Knowledge and understanding of current issues affecting students in Higher Education
• Knowledge and understanding of the importance of policies and procedures in Higher Education (i.e. Appeals, Complaints, Unfair Practice, Student Conduct)
• The ability to administer, advise and represent students at all levels of study on a range of issues
• Effective interpersonal skills, including empathy and understanding of others
• Assertiveness and the ability to maintain composure when dealing with difficult situations
• The ability to maintain a high level ofpersonal resilience
• The ability to manage and maintain a casework system
• Exceptional communication skills (written and oral)
• Excellent ICT skills including use of database systems and office software
• The ability to analyse data to identify peaks and trends and implement relevant changes to improve the service
• The ability to produce clear and accurate reports/papers
• Show a commitment to Equality and Diversity across all aspects of your role
• Ability to work effectively alone and as part of a team

Desirable

• Ability to speak Welsh
• Experience working in a Higher Education setting 
• Experience in an advisory role
• Experience with current issues affecting students in Higher Education
• Experience handling policies and procedures in Higher Education (i.e. Appeals, Complaints, Unfair Practice, Student Conduct)

Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under Essential and A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all genders and all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support is looking for two Domestic Abuse Programme Team Leaders. These roles are full time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

VS is looking to recruit an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

VS is recruiting two Team Leaders with excellent staff coaching and performance management skills, to nurture a Group Facilitators to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse.

As Team Leader you will manage a team of Group Facilitators who are responsible for delivering group work to victims of domestic abuse. You will be responsible for supporting and guiding the team to achieve the required key performance Indicators, working closely with the Operations manager providing appropriate information and support. Completing regular 1-1 performance reviews and annual appraisals. You will also facilitate or co-facilitate some of the group work sessions.

Ideally you will have experience of successfully managing culturally diverse and geographically dispersed teams, including working with teams remotely utilising platforms like Zoom.

You will be highly organised, have strong IT and administration skills and be able to prioritise work effectively and manage competing deadlines.

You will have direct experience of facilitating group work and have an excellent understanding of the domestic abuse and services available to victims of domestic abuse. You will have experience of adapting services to meet the needs of diverse individuals and communities.

You will have experience of record keeping and data collection and you will be able to support your Group Facilitators to record, monitor and report on programme information systematically. You will understand the importance of confidentiality and safe working practices in accordance with safeguarding legislation and requirements under the Data Protection Act.

Victim Support reserve the right to close this vacancy early should we receive a sufficient number of applications.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.