We are seeking to appoint a Telephone Energy Advisor for a fixed term contract until March 2022. The new role will be part of our Household Energy Services team. The ideal candidate will be an excellent communicator, with an enthusiasm for giving advice about household energy efficiency and income maximisation. The post-holder will be someone with the ability to cope with sometimes distressed/vulnerable clients in crisis, who is keen to be part of a busy team at the forefront of CSE’s work.

The main focus of this role is provision of our Western Power Distribution (WPD) Power Up project, our Home Energy advice line and any new telephone advice services that become available. This will involve providing accurate and appropriate advice on all aspects of home energy efficiency. The role will also involve general administrative tasks including data inputting, updating customer records and the sending out of post-advice follow-up material.

Your application answers will be reviewed blind to ensure fairness. Your responses will be randomised and the shortlisting panel will not see any details about you, including your CV. Your CV will only be seen after shortlisting if you have been invited to an interview.

Please note your application will be automatically rejected if you are not a qualified social worker.

We are recruiting talented Leadership Development Advisors to deliver 1-to-1 and group coaching sessions to Firstline Leaders (FLLs). We currently lack racial diversity in our coaching pool and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian and minority ethnic (BAME) backgrounds for these roles.

Job Description

Firstline is a tailored leadership development programme based on Frontline’s leadership capability framework and a carefully cultivated curriculum.

First line managers are the primary engine for championing reflective leadership practice and systemic change in social work.

Two ten-month cohorts run each year, the first starting in the spring, the second in autumn. The participant journey on the Firstline programme includes a number of residential leadership modules, workshops and extensive coaching by our Leadership Development Advisors.

Policy Leader

Salary: London - Between £42,00 - £46,100 + Excellent Benefits, National - per annum + Excellent Benefits

Location: London, Bristol and Manchester

Contract: Permanent

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 

Housing associations are not for profit social landlords, and are the largest providers of homes for social rents in the country. Housing associations build around a quarter of new homes every year, including almost all new social housing.

In this role you will shape and lead a long term programme of policy work on the supply of new homes, particularly social homes across England. You will work closely with our members – the nation’s largest developers of social housing – drawing on their frontline expertise and experience to shape and respond to government policy. 

You will help our members secure the public investment, private finance, land and planning permission they need to build new homes. And you will hold our relationships with high profile external stakeholders including senior Government officials. There is also the possibility of line management responsibility for one or more policy officers / assistants, and a chance to lead work across other policy areas as required. 

You will not necessarily be a policy expert in all areas of housing supply yet, but you will be passionate about social housing and the role of housing assocations in helping solve the housing crisis. You will have experience of shaping and leading a strategic and successful programme of policy work. You will be comfortable representing the NHF to senior stakeholders in Government, our members and elsewhere with credibility, expertise and political judgement. And you will be a strong collaborator, able to lead colleagues across the organization to deliver on our policy priorities. 

The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background. 

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 3 February 2021

Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

Dementia Connect Local Services Manager

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, our client will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything they do is informed and inspired by them.

They are the UK's leading dementia charity. Every day, they work tirelessly to find new treatments and, ultimately, a cure for dementia. They provide expert information, training, and support services to all those who need their help. And they are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Dementia Connect Local Services Manager Responsibilities:

As a Dementia Connect Local Services Manger you will provide local operational leadership and management of local services in the South West area supporting the Area Manager to deliver our client’s New Deal on Dementia Strategy. You will lead the local delivery of their new and innovative Dementia Connect service, ensuring that the service is high quality, person-centred, safe and people affected by dementia are at the heart of service delivery.

The Dementia Connect Local Services Manager will report to the Area Manager and will be a member of the Area Management Team. They will line manage Dementia Advisers, Side by Side (SBS) Coordinators and other roles as locally appropriate.

Their people are their greatest asset and it is only through their people that they will achieve their strategy, therefore they are looking for someone who can truly role model their managers charter to ensure they get the best from their people.

Dementia Connect Local Services Manager Requirements:

As a Dementia Connect Local Services Manager you will be someone who can demonstrate the ability to influence and manage relationships with external stakeholders to take forward their new dementia connect service. They are looking for someone who has experience in influencing key roles in the Health and Social Care sector in order to ensure they are the go to provider for dementia services and deliver quality services in line with their wider strategic needs.

You will have experience as a great people manager, having led teams to enable them to deliver high performance outcomes and work collaboratively to provide an excellent service. They want someone who role models their values and behaviours in all they do, who can working effectively with internal teams to achieve mutual outcomes. You should have experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple priorities.

You will need to have NVQ level 4 or equivalent qualifications and experience in the Health and Social Care sector.

To be successful in this job you will have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.

About our client:

They embrace diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.

Position: Dementia Connect Local Services Manager
Location: Flexible across the Area boundaries in Bristol, North Somerset, South Gloucestershire, Gloucestershire & Somerset
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £31,982 - £34,925 - actual per annum (depending on skills and experience)

Closing Date: 22 January 2021
Interview Date: Friday 29 January 2021

You may have experience of the following: Service Manager, Services Manager, Registered Manager, Care Manager, Care Management, Dementia Services, Dementia Support, Charity, Charities, NFP, Not for Profit, Third Sector, etc.

Ref: 96279

37.5 hours per week
Location Flexible (home, Bristol office or London office) with regular travel across UK

Our training programme significantly improves the ability of domestic abuse professionals and other frontline responders and organisations, including police, children’s social care staff, and corporate HR and community teams, to identify and respond to domestic abuse and closely linked issues. We take a holistic approach, looking at the whole family and the connections between them to keep families safe sooner. We offer a whole range of training products, including accredited professional training (e.g. Idva, Ypva), accreditation of specialist DA services (Leading Lights), and bespoke services for public, voluntary and commercial organisations.

Our training programme across England, Wales, Scotland and Northern Ireland aims to create:

• user value: with learners who attend our training feeling more confident and better equipped to fulfil their role
• social value: with measures showing professionals who attend our training provide more effective interventions for those who experience abuse
• financial value: responsible for generating around a third of SafeLives’ annual incom

As the Senior Training Lead for SafeLives, you will help shape the SafeLives Training and Development programme, with responsibility for developing, delivering and continuing a range of courses from within our suite of training products, in collaboration with our team of Lead Trainers, Training Coordinators and our Associates. You will work to ensure that SafeLives’ training programmes are in line with our strategic priorities and are of the highest quality, including course development and delivery with external partners and associate trainers.

You will combine teamwork with working independently on a day-to-day basis at home, in SafeLives’ Bristol or London office and at training locations.

You will be responsible for leading and driving forward SafeLives Responding Well cultural change programmes, in particular our delivery of the DA Matters programme for police, developed in partnership with the College of Policing.

This role offers a unique opportunity to influence the performance of professionals within the domestic abuse and related sectors as well as the response of other frontline or first responders in the public, voluntary or commercial sectors, and thus help address the risks faced by victims of domestic abuse across the UK.

Benefits include a generous package including 25 days' holiday a year plus public holidays, employee pension scheme with up to 4% employer contribution, childcare voucher scheme, 365 days a year access to Employee Assistance Programme, Cycle2Work scheme, flexible working

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter, CV and equal opportunity form.

Closing date: Monday 8th February 2021 at 9am.

SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.

No agencies please.

HorseWorld Trust is a charity dedicated to saving the lives of abandoned, neglected and mistreated horses, ponies and donkeys, and giving them a second chance to have a happy life.

We also run our ground-breaking Discovery programme which unites some of our abandoned and mistreated horses with disadvantaged young people.  Founded in 2007, Discovery is now a well-established alternative learning provider, providing vital support to over 200 students each year and is seen as one of the leading equine-assisted learning programmes.

Founded in 1952, HorseWorld Trust (formerly The Friends of Bristol Horses Society) is located between Bristol and Bath.  Our dedicated team of staff care for around 100 horses, ponies and donkeys on site at our farm and provide after-care and support for around 200 more that have been re-homed throughout the South-West.

We have a great opportunity to join the charity as our Human Resources Manager, providing maternity cover for the next 12 months.  You will need previous HR and administration experience, excellent interpersonal skills and a good eye for detail.

For more details and to apply for this role please download the Role Profile/Person Specification and Application Form.

Wiltshire Citizens Advice is part of the network which delivers the Help to  Claim Service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, there is a national network  of Best Practice Leads, to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice. 

The role will work across a Jobcentre Plus district in Dorset, Hampshire, WIltshire and the Isle of Wight area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

You can be based anywhere in the region but must have the ability to travel to Wiltshire approximately 1 day per week. 

Systems Support Manager

Find your place with us and help change lives.

Hft is a national charity and a leading force in supporting people with learning disabilities and their families. A truly nationwide organisation, we support over 2,500 people through innovative, person-centred services with a strong focus on promoting independence.

The systems support manager will lead, motivate, manage and develop all staff within the defined Business Systems function and ensure that all functions are managed within the overall aims and objectives of Hft and that all actions taken are in line with Policies, Procedures, Budgets, Standing Orders and Financial Regulations.

You will develop and improve the IT Services in partnership with Hft staff, stakeholders and Persons we Support ensuring the effective and appropriate use of all resources, playing a key part in the management and delivery of the IT Business Systems function working with colleagues to analyse problems and develop solutions which support and improve operational effectiveness.

Be the Master Data Custodian of Hft’s Master Data assets across key systems. Ensuring Master Data is understood, used and shared across Hft preventing errors and meeting quality standards.

Salary: £38,030

Hours: Full Time, Permanent
Location: Working from home will be part of the role along with possible travel to Hft sites
 

What we Offer
 

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance.

You will have experience managing a team of skilled IT staff providing key infrastructure and systems support to a large organisation.

You will have:

• Proven experience in a similar role
• Extensive Systems Query Language (SQL) Query development for processes and reporting
• Experience of using Microsoft SQL RDBMS
• Experience of management / administration of an Microsoft SQL RDBMS
• Experience of reporting tools such as SRSS, Crystal Reports
• Experience of data manipulation and conversion between disparate systems
• Experience of project management using PRINCE2 or APM methodologies
• Strong negotiating and influencing skills with the demonstrable ability to deliver results and build relationship with colleagues and key stakeholders

The following are desirable but not essential.

• Experience of CoreHR application product portfolio
• Experience of Access Dimensions Finance system
• Experience of FocalPoint purchase ordering system
• Experience of working in the social care sector

Closing date: Monday 1st February 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Systems Support Manager, IT Manager, IT Support Manager, Escalations Manager, Senior IT Support, ITIL, Incident Manager, Helpdesk Manager, IT Operations Manager, SQL, PRINCE2, SRSS Third Sector, Charity, Not for Profit, NFP etc.

Customer Insight Analyst 
Salary: London - £28,000 per annum + Excellent Benefits, National - £23,900per annum + Excellent Benefits
Location: London, Manchester or Bristol 
Contract: Permanent 

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford. 

Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve. 
Interested in housing associations, marketing and data analysis? Want to work in an exciting and dynamic team?
We’re advertising for a Customer Insight Analyst to join the NHF’s Member Intelligence team. You’ll primarily be involved in collecting and analysing customer data from NHF events, while also playing a key role in our member intelligence work as it relates to policy, engagement and communications. We’re looking for someone who has strong communication skills, is able to work collaboratively with various colleagues, and who will put members at the heart of everything they do. 

The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 21 January 2021
Interview date: 28 January 2021
 
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

The Green House provides free therapy for children, young people, and adults affected by sexual abuse at any point in their lives. With over 30 years of experience working in this area, we have built up a strong reputation for making a difference to the lives of those who have experienced trauma, through the delivery of quality services with proven outcomes.

We are seeking an empathetic person with an excellent knowledge of safeguarding and supporting young clients to be our Family and Young People’s Support Practitioner.  

You will triage incoming referrals to our Children and Young People’s Therapy Service.  You will provide a caring first contact and support to parents and young people on our waiting list for therapy. You will work with these families, offering trauma-informed advice to parents and young people, including offering face to face contact.

You will assess safeguarding concerns and be adept at liaising with other professionals supporting the child or young person (i.e. Social Workers, CAMHS, Police, Schools, etc.) to ensure the best possible outcomes for clients awaiting our service

For now, this role will be a mixture of home-working and office-based, at our therapy centre in St Agnes Lodge, St Pauls. 

Closing Date: 22.01.2021 - 0900

How to Apply:

For more information on the role, you can download the application form equalities monitoring form, job description and person-specification at  the link below

To make an application for the position, please complete an application form evidencing how you meet the criteria in the job description and person-specification and also an equalities monitoring form. 

Please send completed applications by 22.01.2021 - 0900

 Interviews will take place on 28th January.

“None of the progress thus far would be possible without you - that's a fact! Every time you speak to someone on my behalf and then I have to speak to them - I always sense more empathy coming from them.” (Advocacy Client, November 2020)

Are you passionate about social inclusion, equality and social justice? Do you have experience working in partnership with vulnerable people who have health and support needs? Could you support and empower people with M.E./CFS say what they want, understand and secure their rights, represent their interests, and obtain the services they need?

If so, we are looking for someone to join our ambitious organisation to help us end the ignorance, injustice and neglect experienced by people with M.E. The purpose of this post is to amplify the voices of people with M.E./CFS by providing advocacy support to improve their access to services and the support they receive. If you are an empathetic, collaborative person up for a challenge, we’d love to receive an application from you.

The Role

DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.

Do you want to help young people turn their lives around at a time which makes a big difference to their future?

DHI is looking for an experienced, energetic, committed and resilient person to support our 17–25 year old clients to either exit our services having met their goals, or successfully transition into adult treatment services where a bit more support is still needed.

What our staff say:

"I love my job"

"Every day is different even after all these years"

What our clients say:

"I couldn't have done it without you"

"You saved my life"

"I have my family back"

How To Apply

Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to HR before Midday Wednesday 27th January 2021. More information available on the DHI website

Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

We are looking for a Housing Officer to join the team to cover Central Bristol. There will also be involvement in new developments.  As a Housing Officer you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organization to ensure services are delivered in line within appropriate timeframes.  

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

To be considered for the role of Housing Officer you will:

- Have experience in social housing, or related profession
- Have experience of tenancy, estate and housing management
- Either hold, or be willing to work towards CIH Level 4 
- Have excellent communication and leadership skills 
- Be able to apply sound judgement in order to find solutions to situations that arise
- Have an excellent customer focus, with an ability and drive to improve customer satisfaction
- Hold a full driving licence and access to a suitable vehicle

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career.

At LiveWest, we believe in a home for everyone.  We own and manage over 37,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

Marine Society and Sea Cadets are seeking to appoint a Volunteer and Business Support Manager to join our team in Bristol. You will currently work from home, but post COVID-19 we will offer flexible working remotely up to 3 days a week with the remaining time in the office. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £35,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Volunteer and Business Support Manager to play a key role in helping deliver work across the South West Area. In particular, you will be responsible for supporting the 80 Sea Cadet Units across the Area in all aspects of business management: including governance, finance, growth, volunteering, and property issues.

Key areas of focus for our Volunteer and Business Support Manager include:

- Supporting volunteers and units by overseeing all aspects of business management and governance across Sea Cadet units (whom are independent charities) in the Area including the development of capacity and capability of their units through advice or signposting (where appropriate) on business, volunteering, growth, compliance, finance, fundraising & promotion, health & safety, recruitment, and property issues

- Supporting the AO through contributing to the development and monitoring of the Area business plan, overseeing the Area budget, compliance monitoring and management of business risk, and identifying growth opportunities

- Line managing Volunteer Support Administrator/s (VSA) and liaising directly with their functional manager in relation to their allocated workload

Our ideal Volunteer and Business Support Manager

- Educated to degree level or equivalent

- Experience of delivering business advice and contributing to business, growth, and development plans

- Experience of project planning and delivery, including monitoring and evaluation, and working to targets

- Managing and administering budgets

- Contributing to the development of organisational policy and procedures

- Experience of case, complaints, and investigation management

- Experienced in meeting and group facilitation and able to deal with conflict confidently and effectively

- Communication and interpersonal skills (written and spoken) with the ability to present information in a manner appropriate to the audience, including delivering presentations to large audiences

- Building partnerships

- Good influencing skills and an ability to foster and maintain successful working relationships with colleagues and contacts.

In return as our Volunteer and Business Support Manager you will receive:

- Pension Scheme

- Life Insurance

- Private Medical Insurance

- Employee Assistance Programme

- season ticket loans

- Eye Care

Closing date: 12pm 18th January 2021

Interview date: Tuesday 22nd January 2021

If you feel you have the skills and experience to become our Volunteer and Business Support Manager then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.