Advisor Jobs in Camberwell, Greater London
Age UK and its network of local and national partners across the UK deliver a wide range of services to millions of older people every year. We want to ensure that those services are of a high quality and of real value to the people who receive them. A key component of this is the Network Quality & Compliance Team, which oversees Age UK's Quality Assurance Framework of quality standards, assessments, and processes for dealing with non-compliance.
We have an exciting part-time opportunity for a Service Quality Adviser to join our Network Quality & Compliance Team. This role is part of the team that supports Age UK and its network of local and national partners to provide consistent, high-quality services to the public. The team is responsible for ensuring that training and guidance is available on how to run high quality services and supports individual network members with quality challenges and non-compliance.
The provision of Information and Advice (I&A) and our quality standards for these services, are a key element of this role. The successful post holder will have demonstrable experience of managing or supervising an I&A service and ideally, a broader understanding or experience of quality assurance and delivering services to older people.
This is a part-time, home-based opportunity, working 21 hours per week. Salary advertised is FTE. (Actual salary range for 21 hours per week - Actual £20,406 - £22,554)
Please note:
* You will be required to travel throughout the UK.
* You will be required to attend meetings in London, possibly as frequently as one a month. Travel expenses are paid to the London office and other Age UK locations.
* You should have a commitment to equality and diversity, social justice and giving people a voice.
Must haves:
* Experience of the provision of a range of services (including information and advice) to quality standards (including legal and regulatory) in a not-for-profit organisation or other relevant context.
* Experience of managing or supervising the delivery of services (including information and advice).
* Excellent oral and written communication skills, with the ability to communicate with staff in different locations, write reports and training materials.
* A wide range of influencing skills, including the ability to build and maintain relationships with internal and external partners in order to meet objectives.
* Strong project management skills, with the ability to work flexibly and autonomously, managing individual projects to meet organisational objectives and achieve deadlines.
* Proven ability to work as part of a flexible team including remote staff.
* Good IT skills including an ability to use Microsoft Office (including Excel) effectively in preparing reports, presentations and in managing email communication. Experience of using CRM databases and other data management systems to manage client information is desirable. Experience of using online training and communication resources such as Teams or Zoom.
Great to haves:
* Experience of community development, working with volunteers and/or supporting small local voluntary organisations.
* Experience of delivering services to contracts and / or consortium working.
* Knowledge of public policy and practice issues in the delivery of services to older people.
* Proven ability to evaluate services and projects, interpret data and report on findings.
* Creativity and innovation including the ability to identify solutions and resolve complex issues.
What we offer in return
- Competitive salary, 26 days annual leave (pro rata) + bank holidays
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Tech scheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As Prince’s Trust International transitions to The King’s Trust International and expands its reach, we have an exciting opportunity that will be pivotal in strengthening the legal, governance and assurance function for the charity.
You will be working closely with our Head of Legal & Company Secretary and lead on complex, challenging and meaningful projects worldwide. You will be a qualified solicitor, barrister or paralegal with post qualification legal experience gained in house or in a proactive private practice environment that you will utilise to help the charity to boost its income, including through a newly established trading subsidiary, and to support young people through programmes delivered in over 18 countries.
Proactive and solutions-focused, your excellent communication and interpersonal skills will enable you to build effective trusted relationships and influence at all levels. You will need to be well-versed in most areas of charity and commercial law, adept at providing legal advice and assistance and able to undertake company secretarial and legal compliance matters. Flexible, you will be able quickly to expand your knowledge and experience in new areas as part of an ambitious and agile team. In addition, your excellent planning and organisation skills will enable you to prioritise and multitask as you work at the heart of the organisation’s governance, improving processes and achieving positive change.
The client requests no contact from agencies or media sales.
Employment & Skills Coach - Wembley
Join our team in Wembley as an Employment and Skills Coach. This role offers a unique opportunity for a forward-thinking individual to make a positive impact.
The starting salary is £30,000 to £35,000 depending on your experience.
The Role:
In this rewarding role, you will coach residents towards achieving their career aspirations, supporting them in gaining qualifications or securing better employment. You will work flexibly from home, the office, and in the field, requiring a Full UK Drivers License and personal transport due to travel throughout the region.
Key Responsibilities:
- Provide information, advice, and guidance to residents, assisting them in accessing employability services and securing sustainable employment.
- Develop a network of support agencies and providers to enhance residents' opportunities for progression.
- Utilise a blended approach of digital, phone, and face-to-face delivery for advice and guidance.
- Collaborate with residents to create personalized action plans focused on employment sustainability.
What We're Looking For:
- Previous experience in a similar role with a strong understanding of the local labor market.
- Ability to build positive relationships with customers and local employment support networks.
- Passion for helping residents achieve sustainable employment and tenancy goals.
- Strong organisational skills with the ability to manage multiple caseloads independently.
Benefits & Perks:
- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matched pension scheme up to 12% and life cover
- Flexible working
- Supportive and inclusive working environment with opportunities for career development.
About Us:
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. At SNG, we embrace Equality, Diversity, and Inclusion, creating a culture where you can truly be yourself.
If you're ready to join a dynamic team making a real difference, apply today to be considered!
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for an experienced individual to join our team as a CRM Technical Lead. You will join us working 35 hours per week, on a 24-month fixed-term contract basis and will be based remotely. In return you will receive a salary of up to £48,444 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
Cats Protection is moving into an exciting stage in its digital transformation journey with the implementation of Microsoft Dynamics as its new Customer Relationship Management functionality. This role will be part of a core delivery team leading the charity through discovery and implementation of the system and work closely with the existing IT team.
Responsibilities of our CRM Technical Lead:
As our CRM Technical Lead you will be responsible for providing expertise on CRM software functionality, data management and IT business processes. You will ensure all assigned immediate development work, upgrades, and support requests are dealt with to agreed levels of service and customer satisfaction. Ultimately ensuring the non-functional requirements are delivered and supporting the delivery of functional requirements whilst supporting and assisting with other staff within the IT Applications team and across the IT department.
What we’re looking for in our CRM Technical Lead:
- Recent or current knowledge and experience (within last three years) in dynamics 365 implementation as a technical lead, CRM and fundraising - essential
- Experience in product ownership/leading CRM replacement projects or large process change - essential
- Proven experience in stakeholder management, dealing confidently and persuasively with stakeholders
- Exceptional communication skills and ability to deal with all departments across the organisation
- Good knowledge and understanding of IT concepts and architectures and implementing and delivering IT services
- Organised with good planning skills
- Understanding of cloud hosting services
What we can offer you:
- salary of up to £48,444 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 6th May 2024
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Background:
First Step Trust (FST) is a charity that provides work experience, training and employment opportunities for people excluded from working life because of mental health problems or other disadvantages (workforce members).
Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.
We are in the process of developing a more formalised training and employment support programme (SMaRT Pathways) particularly, but not exclusively, in the area of the Automotive trade. SMaRT Pathways will include the delivery of vocational training through the use of various technologies including video, Virtual Reality, Augmented Reality and other mediums making the learning process more accessible to those who struggle with traditional learning methods due to issues around literacy, numeracy and low levels of self-confidence/anxiety.
Job Role:
The main objective of this post is to enable people with mental health difficulties and other disadvantages (workforce members) to engage with and access open employment. The EDTW will achieve this by taking responsibility for proactively recruiting people to the project, overseeing their development whilst at the project, including delivery of training courses as and when required and supporting them to move on to employment or further training.
Main duties:
Networking with other services in the area to raise awareness about FST, promoting work placements and training courses as well as promoting the business services.
Recruitment and development of potential workforce members - being proactive in following up on enquires regarding work placements, interviewing potential workforce for work placements at the project.
Employment support – assist workforce looking to move on to paid employment by providing support in job search, CVs and interview preparation. To develop a network of appropriate work placements by building contacts with local employment agencies and employers to ensure access to work for all workforce preparing to move on from FST.
Training – assisting when required, in delivering a variety of courses both in house and recognised qualifications to people with common mental health problems both workforce members and visiting trainees utilising the various technologies as they are developed.
Monitoring and reporting - complete, manage and provide regular, accurate, appropriate and timely reports to agreed deadlines in order to monitor progress.
Office duties – working with workforce members as colleagues ensuring that daily tasks are completed in a timely fashion.
To work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board, Chief Executive, Deputy Chief Executive and other senior managers.
Perform other tasks as reasonably required according to the needs of the project and FST.
Person Specification
Qualifications and Experience
Essential
Experience of face to face customer service in an employment advice/support related post.
Experience of delivery of training within a workplace environment.
Experience of using digital technology e.g. social media and other platforms.
Experience of managing, recording and monitoring progression.
Experience of working independently, planning and prioritising own workload.
Desirable
Knowledge of the benefits system.
Current full driving licence.
Knowledge and Skills
Essential
Ability to effectively promote FST to referral agencies.
Ability to establish a network of employer contacts to facilitate work placements and employment opportunities.
Ability to motivate, support and enable people to develop.
Ability to work as part of a team in order to achieve overall objectives and goals.
Excellent presentation and interpersonal skills.
Excellent communication skills, written and spoken.
Excellent organisational and administrative skills.
Excellent knowledge of MS Word, Excel, email, Internet Explorer and Social Media.
Attitude
Essential
Willingness to learn new technologies.
Commitment to opposing discrimination and actively promoting equality of opportunity.
Understanding and commitment to the values, principles and approach of First Step Trust.
Commitment to Health & Safety at work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re hiring! SMART is looking for a full time Senior Employment Adviser to supervise a team of employment advisers providing support to people who face barriers to obtaining and/or retaining employment, due to mental ill-health, and manage a caseload of their own.
We offer a friendly, collaborative, hybrid and integrated work environment in partnership with CNWL’s Talking Therapies service, as well as a pension program, 28 days annual leave (plus public holidays), employee led HR processes and a competitive salary.
Ideally you will: be able to provide leadership and motivation to your peers; have experience of working with people who have mental health needs/emotional difficulties in an employment setting; be knowledgeable about relevant laws and policies relating to employment, disabilities and equal opportunities; have experience of working within multi-disciplinary teams and; be able to liaise with other services and professionals on service users’ behalf.
Please send us your CV and a covering letter (no more than 2 pages of A4), covering the ‘competencies and experience’ part of the person specification.
We are working to tight recruitment deadlines, so will be interviewing suitable candidates as soon as possible. The application deadline is Sunday 5th May, 23.30pm.
Please send us your CV and a covering letter (no more than 2 pages of A4), covering the ‘competencies and experience’ part of the person specification.
We are working to tight recruitment deadlines, so will be interviewing suitable candidates as soon as possible. The application deadline is Sunday 5th May, 23.30pm.
The client requests no contact from agencies or media sales.
We're looking for an experienced learning designer. Is that you?
About the role
You’ll be a key member of the Education team, enabling us to equip health and care professionals across the UK with the knowledge they need to provide excellent care for people with Parkinson’s.
In developing and maintaining engaging, innovative online courses and resources, you’ll work closely with colleagues in the Education team and subject matter experts. You’ll use your specialist learning or instructional design experience to ensure our online education offer is based on sound pedagogical practice and focuses directly on meeting learner need.
What you’ll do
- Apply the tools, principles and practice of learning design to plan, develop and maintain engaging online courses and resources about Parkinson’s and Parkinsonism for professional audiences
- Work closely with the Education Lead to ensure our education offer is sector-leading, sustainable and aligned to the Charity’s strategic priorities
- Plan, manage and deliver to schedule high-quality online courses and resources, from agreeing learning outcomes to go-live
- In production and maintenance work, collaborate with colleagues including subject matter experts (such as clinicians in the Parkinson’s Excellence Network), technical specialists and other internal colleagues
- Support the development of an effective marketing strategy for the Learning Hub, working closely with Professional Engagement, Marketing and Media team colleagues
What you’ll bring
- Experience of providing pedagogic expertise to support the development and maintenance of online learning content
- Experience of the hands-on design, testing and evaluation of online learning for professional audiences
- Up-to-date perspectives on learning design practice and how it can be applied to professional education in the Charity sector
- Experience of project management in the context of online course development
- Experience of active, positive participation in the work of a team, preferably in the context of online education development and maintenance
Sounds like you? We would love to hear from you.
Interviews to take place w/c 13 May 2024
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Job Coach - London
Location: London/Hybrid
Contract type: Fixed Term Contract
Hours: 35
Salary: Staring salary would be in the range of £30,000 per annum and dependent on, skills and experience
Job Advert
Come and be an instrumental part in helping those furthest from the jobs market achieve their personal goals in the world of work.
Big Issue Recruit is a specialist recruitment service from the Big Issue Group dedicated to supporting people who face barriers to joining the workforce into sustainable employment. It offers a person-centred and free to candidates service, supporting individuals pre, during and post-employment.
We are looking for someone with with experience in working with people who face barriers to employment either as a jobs coach, professional coach or a similar role.
Helping to build our team and provision you will work directly with our candidates to understand their career goals, their barriers and support them into rewarding new careers. You will build a network of service providers and employers to create opportunities for our candidates and provide truly holistic service for all candidates.
Skills & Experience:
- Previous working experience as a Job / professional Coach or similar role for 2 years or more
- Experience in working with people with barriers to employment
- Existing network, or proven ability to network, with a broad range of service providers
- Outstanding communication and interpersonal skills
- Excellent organisational and time management skills
- Problem-solving aptitude
- Ability to inspire and motivate
- Demonstrable commitment to BIG’s values; Inclusive, Adaptive, Collaborative and Entrepreneurial
- Passion for social justice and equality, diversity and inclusion
- Experience of asset-based approach/thinking or a willingness to learn and implement this approach
Salary and Benefits offered:
- Staring salary would be in the range of £30,000 per annum and dependent on, skills and experience
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role is primarily based at our Big Issue office in Finsbury Park, London
Closing date - 12th May 2024 (23:59pm) Interviews may take place before the advertised closing date so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
REF-213540
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 37.5 Full Time (part time may be considered)
Location: Various locations in the London Borough of Hounslow
Closing date: On an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled
Interview date: To be arranged directly with shortlisted candidates.
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
- conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
- do a benefit calculation as standard for clients
- give full advice and support to clients to resolve their issues
- where necessary, make a referral or signpost clients
- write up case notes to Citizens Advice national standards
For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).
Please note: We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
The role
This role sits in our people team, supporting the charity by providing a professional, comprehensive and proactive recruitment service. To work closely with the HR advisors, the HR coordinator and as necessary, the HR and organisational development manager, to support recruitment and selection-based projects.
As the first point of contact for all recruitment related queries from recruiting managers and candidates, you’ll be responsible for uploading vacancies and supporting information onto our online advertising platforms and manage recruitment activity as a key user of our recruitment applicant tracking system (ATS). You’ll also ensure all our recruitment and selection literature, including adverts and job descriptions are correctly branded and formatted.
You’ll actively support and provide guidance to recruiting managers at the beginning and during all the stages of the recruitment process, along with offering a face to face service to build key stakeholder relationships across the charity. You’ll also be required, when necessary to actively represent the people team at interviews.
You’ll also be responsible for managing the recruitment inbox and supporting recruiting managers and the HR advisors from coordinating interviews to creating a range of quarterly recruitment reports.
About you
You’ll have experience of working in a recruitment administrative role within an HR or recruitment function. And be proficient in using administrative systems and databases specific to recruitment. You’ll have the ability to work as part of a hybrid team and possess excellent written and verbal communications skills allowing you to work together at all times when in the office or when working from home. You’ll understand the importance of working accurately and with attention to detail within a confidential framework and have the ability to use your initiative to plan and organise your own workload.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office, however in line with our hybrid working practice, you will be required to work 2 days in the office which will be Tuesday and Wednesday; the remaining days will be from home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact the Breast Cancer Now recruitment team in the first instance.
We’re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone. This is for those who work for us, work with us, support us and who we support. EDI is core to the vision, mission and strategic objectives of our charity. This is being continuously adapted to the way we work. So, we all have a part to play in embedding and living our EDI values to translate our ongoing commitment to EDI.
Closing date: 9am on Thursday 9 May 2024
Interview date: Wednesday 22 May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.
About the role:
We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a generalist adviser.
In this role you will be working alongside volunteer advisers, and be responsible for providing generalist advice to clients, including advice about financial confidence, welfare benefits, debt, housing, employment, immigration, discrimination and other areas of public and social welfare law.
You will work alongside our existing projects and services, which are already seeing a large number of clients affected by cost-of-living issues.
The role will focus on responding to clients by email and giving advice over the telephone. There will also be some face to face interaction with clients when needed. It will be helpful to have experience of supporting new trainees.
We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.
Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.
Closing date for applications:Rolling – if we fill the role we will withdraw the advert
Location: Central London, Leadenhall St (hybrid) or Addis Ababa, Dakar or Nairobi with regular international
Salary: £45,992
Application Deadline: 30 April 2024
We seek a seasoned advocacy professional, with good analytical skills, to continue our successful influencing work surrounding animal health systems and coordinate the Action for Animal Health Coalition work. Your experience of analysing the advocacy landscape, engaging in global processes, and influencing stakeholders from a range of disciplines is essential. In order to excel in this position, you will need to demonstrate your ability to gain internal and external support to these areas of work. You possess effective negotiation and persuasion skills; you are highly experienced in working with coalitions and engaging with key global players to achieve advocacy goals.
If you have what it to takes to advance agendas at the highest levels, actively listen, support joint working, and want to be part of this growing movement for change, we want to hear from you!
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Do you understand the needs of people with Dementia and their carers?
Could you provide a range of practical and emotional support to improve their knowledge about dementia and their wellbeing?
Age UK Sutton has been commissioned to run a Dementia Support service within the London Borough of Sutton. As a Dementia Adviser you will provide comprehensive, person-centred support and access to information, working closely with other Dementia Advisers and teams across the organisation.
You will work to empower both people living with Dementia and their carers, supporting them to maximise their quality of life. From diagnosis and throughout their journey you will provide access to information and support, help clients to make informed decisions and provide a consistent point of contact. You'll also help to reduce isolation and increase social inclusion by providing opportunities for peer support and raise awareness and understanding of Dementia.
This role is community based working both at our offices and across the Sutton Borough, with some working from home. Age UK Sutton strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. We are a flexible employer and pride ourselves on being a family and carer friendly workplace.
For further details including a full role profile and person specification, please download our job pack.
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Do you understand the needs of people with Dementia and their carers?
Could you provide a range of practical and emotional support to improve their knowledge about dementia and their wellbeing?
Age UK Sutton has been commissioned to run a Dementia Support service within the London Borough of Sutton. As a Dementia Adviser you will provide comprehensive, person-centred support and access to information, working closely with other Dementia Advisers and teams across the organisation.
You will work to empower both people living with Dementia and their carers, supporting them to maximise their quality of life. From diagnosis and throughout their journey you will provide access to information and support, help clients to make informed decisions and provide a consistent point of contact. You'll also help to reduce isolation and increase social inclusion by providing opportunities for peer support and raise awareness and understanding of Dementia.
This role is community based working both at our offices and across the Sutton Borough, with some working from home. Age UK Sutton strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. We are a flexible employer and pride ourselves on being a family and carer friendly workplace.
For further details including a full role profile and person specification, please download our job pack.
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £30,000 per annum for Advice Supervisor
From £29,000 per annum for Trainee Supervisor
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 9th May 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of two years Citizens Advice Adviser experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
This role is a service manager including line management responsibilities and reports to Head of Advice Services.
Main duties and responsibilities
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As a member of service managers team, ensure client support team members are supported with the appropriate level of guidance and supervision
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Complete casework and generalist advice for clients (when required)
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Monitor the case records / telephone calls of designated staff and volunteers to meet quality standards and service level agreements
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Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice
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Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers
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As a service/team manager you are a member of CAML’s Service Manager Delivery Team
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Assist trainees through self-learning modules and review progress on a regular basis.
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Research, design and deliver training programmes and sessions
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Take part in recruitment, induction and coordination of our fantastic volunteers
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Attend appropriate internal and external meetings as agreed
Research and Campaigns
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Promote the importance of research and campaigns work
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Include a review for research and campaigns within case-checking
Other duties and responsibilities
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Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
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Professionally represent and promote Citizens Advice Merton and Lambeth in your work
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Other duties as requested by your line manager (Head of Advice Services), SMT or Chief Executive
Professional Development
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The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Citizens Advice qualified and experienced across all advice areas essential.
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Ability to support volunteers and staff and maintain motivation.
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Demonstrable ability to monitor and maintain service delivery against agreed targets.
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Well-organised and able to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
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Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
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Commitment to and work within the aims, principles and policies of the Citizens Advice service.
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Strong understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to view the full job description and find out how to apply (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday, 9th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.